Company Description
At Qualtrics, we create software that the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform. We are the creators and stewards of the Experience Management category serving over 18,000 clients globally. Building a category takes grit, determination, and an appreciation for the unconventional—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set ambitious goals and move fast to achieve them. Strategic risks are encouraged, and complex problems are solved by collaborating and iterating until the best solution comes to light. You won’t have to look to find growth opportunities— they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.
Position Description
As a member of the Solution Engineering team you will have a major impact in leading and influencing the sales cycle and by delivering thought leadership to companies to transform their Experience Management programs.
Qualtrics is looking for an experienced team member who works alongside their colleagues, participates in building our team culture and supports their aligned sales team to create solutions for prospects and customers.
To accomplish this, the Senior Solution Engineer must have a strong desire to set the vision translating business objectives into enticing and actionable recommendations. The Solution Engineer will act as a trusted advisor to our customers while aiding the customer’s transformational journey.
How You'll Find Success
Ability to support and heavily influence sales pursuits within enterprise accounts across South East Asia
Understanding the true needs of customers and mapping out the capabilities of Qualtrics and how we solve for their challenges
Demonstrating the value of Qualtrics’ products and differentiating them from other market offerings/competition
Being the technical point of reference with knowledge of Qualtrics’ products, and understanding how the products work behind the scenes
Shortening the sales cycles through proactive and valuable interactions with customers
Being a great communicator, with very strong presentation skills and empathy for customers and prospects
Managing with autonomy and effectively prioritizing, knowing where to invest time intelligently
How You'll Grow
You’ll become a domain expert in Experience Management
Exposure to and having the opportunity to broaden your skill set by operating in different markets across South East Asia
Structured promotion process
Career action planning with your manager
Qmobility (global internal transfers)
Key Responsibilities
Provide exemplary pre-sales technical expertise through technical and product presentations, demonstrations, pilot implementations, and ongoing sales consultation
Drive the adoption of Qualtrics solutions within strategic accounts, expanding usage across departments within the enterprise. Translate product/technical features into value drivers.
Develop and maintain Technical materials, and deliver enablement to improve product knowledge and demonstration abilities to enterprise account executives.
Build working knowledge of competing products and how to technically sell against them
Work collaboratively with Product Management, Marketing and Engineering during the development, launch and continuing refinement of existing and new Qualtrics products.
Respond to initial product requests and frame product issues for discussion and resolution with Product and Engineering teams
Communicate effectively with other engineers and other key personnel. Describe problems succinctly to enable issue management
Become an authority and thought leader in Experience Management and other Qualtrics offerings
Develop/maintain technical and business knowledge of industry directions and trends
Minimum Qualifications
At least 4+ years of prior Sales/Systems Engineering, Pre-Sales or Solution Architect experience with software in a SaaS/Cloud environment, selling to C/VP level buyers
Experience working collaboratively with product management, product marketing, partners, and professional services
Ability to explain and resolve common technical aspects of SaaS software, including security, protocols, APIs, SLAs, email/communication specifications, etc.
Ability to see and present 'the big picture', architect solutions to solve customer problems, and business challenges
Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
You are prepared to learn new technologies and are able to pivot to other system related tasks if and when needed. We wear lots of hats here at Qualtrics!
Bachelor's degree
Full professional proficiency in English both verbal and written
Travel across South East Asia, as necessary
Preferred Qualifications
Previous Sales/Solution Engineering experience
Experience in HTML, CSS, JavaScript, SQL a plus
Previous experience in survey/data collection or market research software and systems, including pre or post-Sales support
Our Team’s Favorite Perks and Benefits
Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
Qualtrics Experience Program - $1800 USD annually for an experience of your choosing (eligible after one year)
Wellness Reimbursement Program - $1200 USD annually ($300 USD/quarter) for wellness related activities
We take pride in our office design aiming at cultivating creativity from our rooftop views to an open and collaborative work space
On top of standard benefits packages (medical, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunch daily in our office
We believe in sharing Qualtrics success which is part of the compensation for all employees
The Qualtrics Hybrid Work Model
Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
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