Total 519 Senior Executive it analyst job vacancies

Role Overview

As a Senior Business Analyst, you will be at the forefront of driving transformative technology solutions that enhance citizen services and strengthen government operations. You will collaborate with GovTech teams and partner agencies to address the nation’s most pressing digital challenges, serving as both a strategist and a hands-on leader.

Key Responsibilities

Strategic Leadership & Stakeholder Engagement

• Lead multi-agency stakeholder engagement to elicit, analyze, and document complex business requirements.

• Design and facilitate strategic workshops with senior stakeholders to align vision and priorities.

• Drive enterprise-wide change management initiatives, assessing organizational impact and developing adoption strategies.

Business Analysis & Solution Design

• Conduct deep analysis of business processes to identify systemic issues and design innovative, future-ready solutions.

• Translate requirements into functional specifications, epics, user stories, and acceptance criteria.

• Perform gap analysis and develop actionable roadmaps for solution design and implementation.

• Evaluate emerging technologies and industry best practices to recommend forward-looking solutions.

Documentation & Communication

• Produce clear documentation including process flows, data flows, wireframes, and architectural diagrams.

• Establish and maintain requirements traceability across complex project lifecycles.

• Communicate risks, dependencies, and progress effectively to diverse stakeholders.

Testing & Quality Assurance

• Design and oversee testing strategies covering functional, regression, integration, exploratory, and performance testing.

• Lead system integration testing and coordinate UAT with senior stakeholders across agencies.

• Champion defect management frameworks and continuous improvement in agile testing practices.

Data Analysis & Insights

• Perform advanced data analysis to uncover trends, insights, and opportunities for innovation.

• Use data-driven insights to inform solution design and enhance citizen and business service delivery.

Collaboration & Mentorship

• Partner with solution architects, engineers, and technical teams to ensure accurate implementation of requirements.

• Mentor junior analysts and QA team members, fostering professional growth and excellence.

What We’re Looking For

Education & Professional Background

• Bachelor’s degree in Information Systems, Computer Science, Engineering, or related fields.

• At least 7 years of progressive experience in business analysis, with proven ability to manage complex initiatives.

• Experience in consulting, software development, or solution design is advantageous.

Technical & Analytical Expertise

• Strong track record in Agile, product-centric environments.

• Experience with Government Technology Stack and Microsoft Azure environments.

• Advanced analytical, facilitation, and problem-solving skills, especially in discovery and prototyping.

• Expertise in requirements elicitation, documentation, and management for large-scale projects.

• Proficiency in BPMN, UML, and enterprise architecture frameworks.

• Working knowledge of AI tools and concepts.

• Advanced data analysis skills with proven impact on strategic decision-making.

Leadership & Stakeholder Management

• Exceptional leadership and stakeholder engagement skills, with the ability to influence senior executives.

• Experience designing and facilitating strategic workshops and managing complex stakeholder dynamics.

• Background in project or product management is a plus.

• Proven ability to mentor and manage multiple priorities effectively.

Testing & Quality Assurance

• Extensive experience designing test strategies, plans, and suites.

• Expertise in manual and automated testing for web, mobile, and API services.

• Deep understanding of agile testing methodologies (TDD, BDD, exploratory, shift-left).

• Strong track record in leading agile development environments.

Personal Attributes

• Proactive, resourceful, and self-motivated with a strong drive for excellence.

• Quick learner who thrives in dynamic environments.

• Passionate about innovation and delivering measurable business outcomes.

• Excellent communication, presentation, and negotiation skills for both executive and technical audiences.

• Strategic thinker focused on value creation and impact.

Preferred Qualifications

• Senior-level certifications (CBAP, PMI-PBA,IIBA-AAC, or equivalent).

• Expertise in data visualization platforms(Tableau, Power BI, etc.).

• Knowledge of government systems, policies, digital services, data governance, and cybersecurity frameworks.

• Strong understanding of cloud technologies, enterprise architecture, and modern application development.

• Proven success in leading public sector digital transformation initiatives.

• Proficiency in design thinking, service design, and user-centered design methodologies.

• Experience with performance testing tools (JMeter, Gatling, k6, Locust).

• Hands-on experience with complex case management systems and enterprise-level implementations.

• Background in vendor management and procurement processes.

• Demonstrated ability to drive organizational change and process improvement.

Our client is a Computer and Network Security Industry. Due to business needs, they are now recruiting a Business Development Executive to be part of their Team for ongoing transformation projects. They are located in the West - easily accessible.

About the Role:

Are you passionate about technology and eager to drive business growth in a fast-evolving field? We are looking for a proactive and ambitious Business Development professional to play a key role in expanding our cyber-security portfolio across Singapore and the APAC region.

Responsibilities:

• Spot, evaluate, and pursue new business opportunities in priority industries and markets across the region.
• Develop and implement go-to-market strategies to accelerate the adoption of our cyber-security solutions.
• Build strong, consultative relationships with customers and partners, collaborating with internal technical teams when needed.

Requirements:

• Min Degree Cybersecurity, Computer Science, or a related field.
• Minimum 1 year of experience in business development or sales 

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R25157233 (Loh Pooi Keng)

If you enjoy solving real business problems with systems, workflows, and data—and want to see the direct impact of your work—we’d love to meet you. Spa Esprit Group is looking for a Senior IT Executive to support, enhance, and evolve the systems that power our multi-brand lifestyle and F&B business.

Key Responsibilities:

1. Business & System Analysis

• Work with stakeholders (Operations, Finance, Marketing, Customer Care) to understand requirements
• Translate business needs into system configurations, workflows, or integration requirements
• Analyze existing processes and recommend improvements

2. System Execution & Implementation

• Configure and implement system changes (POS, CRM, integrations, backend settings)
• Support rollouts, enhancements, and system upgrades
• Coordinate and perform UAT with business users

3. Integration & Data Flow Understanding

• Understand how data flows across systems (e.g. POS to CRM to reporting systems)
• Troubleshoot data discrepancies and integration issues
• Work with vendors or internal teams to resolve data-related problems

4. Vendor & Project Coordination

• Liaise with vendors on system issues, enhancements, and implementations
• Track project milestones, timelines, and deliverables
• Ensure vendors deliver according to the agreed scope and SLA

5. Incident & Issue Management (Level 2)

• Handle escalated system issues beyond basic support
• Perform root cause analysis and implement fixes
• Ensure proper follow-through until closure

6. Change Governance & Documentation

• Ensure all system changes follow approval and documentation requirements
• Maintain clear records of configurations, workflows, and changes
• Support audit, PDPA, and internal governance requirements

7. Continuous Improvement

• Identify inefficiencies in current systems and processes
• Propose automation or system enhancements where applicable

Requirements:

Experience

• 1–3 years of experience in system analyst / application support / business systems roles
• Experience working with POS, CRM, ERP, or integration platforms
• Proven experience handling vendors and supporting system implementation or rollout
• Strong ownership mindset and accountability
• Structured, detail-oriented, and able to work independently
• Comfortable handling multiple systems and ambiguity

Technical Capability

• Basic programming or scripting knowledge (e.g. SQL, API concepts, simple scripting)
• Able to understand data structures, API responses, and basic system logs
• Comfortable working with system configurations and backend settings

Business Understanding

• Able to understand operational workflows (sales, payments, customer journeys, reporting)
• Experience working with non-technical stakeholders

Vendor & Project Skills

• Able to manage vendors and drive deliverables
• Capable of tracking timelines, milestones, and follow-through

Behaviour

• Strong ownership mindset and accountability
• Structured, detail-oriented, and able to work independently
• Comfortable handling multiple systems and ambiguity

Qualification

• Diploma or Degree in IT, Information Systems, or related field (preferred but not mandatory)
• Candidates without formal qualifications may be considered based on relevant experience

Etiqa is looking for a dynamic individual to join our team. Do you have what it takes?

Are you:

• Passionate about working with people?
• A creative thinker with a positive attitude & outlook?
• A strong dynamic communicator able to collaborate effectively?
• Willing to learn, adapt & grow in a fast paced work environment?

WANT TO MAKE A DIFFERENCE?

This exciting proposition allows you to work with Etiqa, a leader in the insurance sector, optimizing your unique skill set, and getting onboard our journey towards “Making The World A Better Place”.

SCOPE OVERVIEW

• To support/enhance the Life Integral System in particular for Product Launch (Including Whole Life, Endowment and specifically Investment Link Products) and Day 2 enhancements.
• Able to work effectively with the internal IT & Business teams, as well as, vendor (where applicable) to meet the Initiatives/Change Request timelines
• Act as intermediary between Biz Users and Interfacing Systems, including translating business requirement into functional specification.
• Responsible for updates on system /project related activities.
• Understand functionalities and technical aspects of the system; analyze technical impact on interfacing systems.
• Provide system design solution, development of system design and technical documents, programming and Code Review
• Provide maintenance and ongoing enhancement and production support of the Life Integral system.
• Ensure that all application development performed is in –line with the Software Development Life Cycle (SDLC) and IT Governance & MAS requirements.
• Standardize SMART400 technology within IT
  

IDEAL CANDIDATE

• Bachelor's degree in Information Technology, Computer Science, or related field;
• At least 10 years of working experience in Insurance IT, in particular in the both conventional and ILP and Indexed Universal Life Product Launch domain.
• Experience in Integral Life, Life/Asia Application supporting product launches, major enhancements would be preferred
• Knowledge and Experience in Design, Solutioning and Development of Life Integral AS400 is required.

Job description:

• Review and negotiate IT contracts with suppliers on IT initiatives.
• Working in close collaboration with the strategic sourcing and procurement colleagues, group legal and IT stakeholders to protect and to optimize the value from the supply market.
• Ensure compliance to policies, process standards and guidelines.
• Provide advice on contracts, explain impact of contract gaps and mitigate contract risks to the stakeholders effectively and collaboratively.
• Ensure the right risk culture through strong communication lines with stakeholders and colleagues.

Requirements:

• Minimum 3-5 years of experience in IT procurement, contract management or vendor management, preferably within the banking or financial services industry.
• Strong knowledge of IT contracts, licensing, service agreements and procurement processes.
• Excellent negotiation, communication and stakeholder management skills.
• Understanding of risk management principles and ability to identify and mitigate contract risks.
• Detail-oriented, proactive and able to work collaboratively across multiple teams.

Job Description
- Manage and maintain the company’s IT hardware, software, systems, and network infrastructure to ensure reliable and secure operations.

- Provide day-to-day IT support to internal users, including troubleshooting hardware, software, and system-related issues.

- Assist in the implementation and coordination of IT projects to support business requirements and improve operational efficiency.

- Liaise and coordinate with the DSS Division and external vendors on system issues, infrastructure support, and service requests.

- Coordinate and facilitate User Acceptance Testing (UAT) for in-house system implementations, including preparation of test scenarios, documentation of results, and tracking issue resolution.

- Maintain proper documentation for IT systems, procedures, configurations, and asset inventory.

- Support IT governance, cybersecurity, and compliance initiatives in accordance with company policies and regulatory requirements.

- Perform other ad-hoc assignments and IT-related tasks as directed by Management.

Job Requirements
- Diploma or Degree in Information Technology, Computer Science, or a related field.

- 1-2 years of experience in IT support, system administration, or IT operations.

Technical Skills:

- Knowledge of Windows OS, Microsoft 365, and basic network administration.

- Familiarity with IT infrastructure, servers, and endpoint management.

- Experience with troubleshooting hardware, software, and network issues.

- Understanding of IT security practices and backup management.

Soft Skills:

- Strong problem-solving and analytical skills.

- Good communication and interpersonal abilities.

- Ability to work independently and manage multiple tasks.

- Customer-service oriented mindset when supporting internal users.

• Well Established Company
• Basic $4200 - $5000 + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Jurong West (Company Transport Provided)
• Working day: Monday to Friday
• Working hours: 8am to 5.10pm

Job Responsibilities:

Business Reporting

• Prepare, analyse, and present monthly / weekly operational reports.
• Ensure proper, accurate, and timely data update in the ERP system
• Identify data discrepancies and drive corrective actions with relevant stakeholders
• Present reports, analysis, and insights to management during face to face (FTF)meetings
• Support management with ad hoc analysis as required

Establish and maintain a data management framework, including:

• Data ownership and accountability
• Standard definitions and reporting logic
• Regular data validation and controls

Project& Program Management

• Lead multiple cross functional programs and projects across departments
• Ensure projects are delivered on time, within scope, and aligned with business objectives
• Project planning and coordination, providing regular progress tracking
• Structured project update reporting to project sponsors and management

Job Requirements:

• Possess minimum Degree in Business or related field with minimum 2 years relevant working experience
• Strong analytical and reporting skills
• Advanced proficiency in Excel /data analysis tools
• Strong attention to detail with ahigh standard for data accuracy

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

About our group:

The Global Factory IT team is a global organization that delivers and operates mission critical IT systems, enabling Seagate’s manufacturing operations worldwide. Based at the Woodlands site, our team partners closely with site factory operations, engineering, automation, infrastructure, and global IT teams to ensure 24x7 availability of shopfloor systems, manufacturing execution platforms, and factory data services. We play a key role in driving operational excellence by maintaining high system uptime, enabling efficient WIP flow, and continuously improving reliability, scalability, and automation across factory IT services. As part of a globally connected team, we work on real production impacting challenges, adopt modern technologies such as automation and AI assisted operations, and provide opportunities to develop deep domain expertise while contributing directly to Seagate’s manufacturing competitiveness and long term strategy.

About the role - you will:

• Maintain stable, secure, and highly available IT services to support a 24x7 manufacturing environment, ensuring prompt incident resolution
• Partner with operations, engineering, and global IT teams to troubleshoot production impacting issues and implement sustainable fixes
• Drive automation and GenAI adoption by documenting use cases, contributing knowledge artifacts, and enabling self service or AI assisted resolution for recurring issues
• Improve operational resilience through root cause analysis, preventive actions, and continuous service optimization
• Support system changes, upgrades, and new deployments with a strong focus on stability, security, and production impact

About you:

• Strong ownership of production impacting systems
• Calm and decisive under production pressure
• Clear communication with factory stakeholders
• Team oriented and dependable for 24×7 operations
• Familiar and has working skills in Scripting or automation (PowerShell, Python)
• Acquired relevant certifications (Microsoft, ITIL, etc.) is an added advantage
• Obtained Bachelor’s degree in IT, Computer Science, Engineering, or equivalent/relevant field

Your experience includes:

• 5 to 8+ years' experience in IT infrastructure or systems support
• Windows Client Computer
• Serial Connector Device
• Networking fundamentals (LAN, VLAN, DNS, DHCP)
• Factory or production environments
• Proven work background in supporting 24×7 mission critical systems

Preferred Experience:

• Manufacturing Execution System or factory data platforms
• Manufacturing / high volume factory operations
• Scripting or automation (PowerShell, Python)
• Relevant certifications (Microsoft, ITIL, etc.)

Location:

Seagate Woodlands 2 is a significant facility located in Singapore, representing the company's commitment to media manufacturing. It is part of Seagate's strategy to enhance its production capabilities and contribute to the growth of the hard disk drive industry in Singapore. The facility is a key player in Seagate's operations, focusing on high capacity storage solutions and supporting the company's innovation in data management. With a strong emphasis on research and development, Seagate Woodlands 2 plays a crucial role in the global storage technology landscape.

Job Summary

As an IT Executive, you will play a key role in driving the smooth operation of our technology landscape. From keeping our systems and infrastructure running seamlessly, to gathering requirements and testing new solutions, to supporting applications and training employees — you’ll be the go-to expert who ensures our people have the tools and knowledge they need to succeed. This role offers the opportunity to work closely with stakeholders, shape IT processes, and make a direct impact on the organization’s efficiency and growth.

Job Responsibilities

• Purchase, install, configure, test, track and maintain IT Asset Inventory (eg. computers, networks, and other office/project site equipment)
• Troubleshoot hardware/software issues, document failures, repairs, and installations
• Coordinate IT aspects of onboarding/offboarding (accounts, equipment, VPN), implement system improvements, and support rollout of new hardware/software with training and user guides.
• Act as the primary contact for in-house application issues, perform root cause analysis, monitor performance, and manage support requests via the ticketing system to ensure timely resolution within SLAs.
• Assist in deploying application fixes, patches, and upgrades, escalating complex problems to developers or vendors when required.
• Develop and execute test cases (functional, integration, UAT) and perform thorough QA to ensure applications meet requirements and are deployment-ready.

Requirements

• Minimum Diploma in IT or a related field of study
• Minimum 1-2 years of relevant experience in a similar IT or application support role
• Bilingual in both English and Mandarin to liaise with China counterparts and support a diverse user base
• Proven experience with application support, requirements gathering, and software testing methodologies.
• Strong analytical and problem-solving skills, with a keen attention to detail.
• Excellent communicationand interpersonal skills
• Effective time management skills
• Ability to work independently and as part of a team

*The IT Executive will be required to travel to our multiple project sites (islandwide), as and when necessary.

Job description

Drive AI-Enabled Insights

• Deploy Natural Language Q&A and Copilot-based analytics

• Develop AI-driven use cases (forecasting, anomaly detection, KPI insights)

• Enable business users to access insights independently

Build a Scalable Data Platform

• Design and optimize data pipelines using Microsoft Fabric

• Develop robust data models and Power BI dashboards

• Standardize data architecture across the AP region

Strengthen Data Governance & Trust

• Implement Microsoft Purview for data lineage and governance

• Define data ownership and ensure KPI consistency

• Improve data quality and transparency across systems

Partner with the Business

• Translate business needs into data and AI solutions

• Act as a trusted advisor to management and operational teams

• Drive adoption of data-driven practices

Requirements

• 3–5 years of experience in data analytics, BI, or data platform roles

• Strong hands-on experience with Power BI and data modeling-Experience with Microsoft Fabric / Azure Data Platform preferred

• Exposure to AI tools (Copilot, Azure OpenAI, or similar) is a plus

• Experience in data governance (e.g., Microsoft Purview) is advantageous
  

  HOW TO APPLY:

  Interested applicants, please click on “Apply Now”. We regret only shortlisted candidates will be notified.

  Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

  Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

  Trust Recruit Pte Ltd

  EA License No: 19C9950

  EA Personnel: Lim Jun Ping

  EA Personnel Reg No: R25128522

Key Responsibilities

· Provide functional leadership for Core Banking Product implementations, primarily involving Oracle FLEXCUBE, including configuration and parameterization activities.

· Lead requirements gathering, functional walkthroughs, GAP analysis, and solution fitment for core banking solutions.

· Support data migration, report implementation, system integration, and change management activities as part of core banking programmes.

· Coordinate and support System Integration Testing (SIT) and User Acceptance Testing (UAT) phases, including defect analysis and resolution support.

· Prepare and maintain project and functional documentation, including:

• o Business Requirement Documents (BRD)
• o Functional Specifications
• o User Manuals and Training Materials

· Provide guidance and mentoring to project team members, including business analysts and testing analysts.

· Support testing activities, including coordination of manual and automation testing efforts.

· Work with cross-functional and geographically distributed teams to support project delivery across different regions.

Requirements

· Minimum 15 years of experience in the banking domain, with substantial exposure to Core Banking Product implementations.

· At least 12 years of hands-on experience with Oracle FLEXCUBE Core Banking Product.

· Proven experience delivering core banking implementation, integration, reporting, and change management projects.

· Demonstrated experience performing Business Analyst roles within core banking programmes.

· Exposure to Agile and Waterfall delivery methodologies.

· Experience supporting manual and automation testing activities.

· Prior involvement in pre-sales activities within a banking or system integration environment.

At Knight Frank, we are leaders in real estate advisory services, driven by our commitment to delivering exceptional property and facilities management services. Our success is built on the expertise of our people, and we strive to create a culture where innovation, teamwork, and a client-first approach are at the forefront of everything we do.

We believe that our people are our greatest strength. We seek passionate, dynamic, and motivated professionals to join our team and contribute to the seamless operation and management of world-class properties. Whether you are starting your career or a seasoned professional, we offer the opportunity to grow and thrive in a collaborative and progressive work environment.

Be part of a company that values continuous learning, career development, and a relentless commitment to excellence. If you’re ready to make a meaningful impact in the world of property and facilities management, we invite you to explore our exciting opportunities.

About The Role

We’re looking for a proactive Executive, IT Infrastructure to join our team. In this role, you will be the go-to person for all IT-related issues — ensuring smooth daily operations across both office and site environments. You will provide timely technical assistance, maintain system reliability and contribute to ongoing IT improvements within the organization.

What You Will Be Doing

• Provide first-line technical support to employees by troubleshooting and resolving hardware, software, and device issues (desktops, laptops, printers, and mobile devices) promptly to minimize downtime
• Maintain accurate documentation of incidents, resolutions, and technical knowledge base articles
• Install, configure and maintain IT hardware, software and applications
• Track and update IT equipment and software inventory to ensure accurate asset management
• Participate in IT improvement projects, system upgrades and other technology initiatives
• Perform other related duties as assigned to support operational efficiency

We’re Looking For Someone Who’s

• Minimum 2 years of experience in IT Helpdesk or Technical Support
• Strong knowledge of Microsoft Windows OS, Microsoft Office and SaaS applications
• Skilled in troubleshooting, system configuration and IT asset management
• Highly organized, independent and capable of managing multiple tasks in a fast-paced environment
• Excellent communication, coordination and problem-solving skills
• Service-oriented and collaborative team player
• Diploma in Information Technology or equivalent

Why Knight Frank?

• Lots of opportunities for growth and career development.
• A supportive, collaborative team that values what you bring to the table.
• Continuous learning and development to help you advance.

If you’re ready to make an impact and grow your career in property management, we’d love to hear from you!

We are seeking a motivated and results-driven Senior IT Sales professional to join our team. The ideal candidate will have a strong background in B2B IT sales, a proven ability to build and maintain customer relationships, and a passion for identifying new business opportunities. This role requires excellent communication skills, a customer-focused approach, and the ability to collaborate with technical teams to deliver tailored solutions to clients.

Identify and acquire new leads, as well as maintain and grow relationships with existing customers.

Conduct market research to identify potential clients, explore new markets, products, and services, and uncover business opportunities.

Build and nurture long-term relationships with key stakeholders to drive repeat business and customer loyalty.

Deliver impactful sales presentations to potential clients, demonstrating the value of our IT services and solutions.

Manage the entire sales process, from initial contact to closing deals, ensuring client satisfaction throughout.

Follow up with clients to address any concerns, answer questions, and provide tailored solutions based on their specific needs.

Collaborate with the Technical Solution, Pre-sales team and Delivery team to prepare and customize quotations, proposals, and bid documents that align with client requirements.

Ensure all documentation and contracts are accurate, well-organized, and reflect the agreed-upon terms.

Monitor the progress of proposals and bids, and adjust as needed to increase the likelihood of winning deals.

Once a project is secured, work closely with the project and delivery teams to ensure a smooth handover, providing them with all relevant details and client expectations.

Stay involved in the project life-cycle as needed to maintain client satisfaction and address any arising issues.

Assist with any other tasks as assigned by management, contributing to the overall success of the sales team and company.

Qualifications & Requirements

• Diploma or bachelor’s degree in Sales, IT or related fields.
• Minimum 03 years of sales experience within the IT industry, with a strong focus on B2B sales.
• Experience in IT consulting or IT application development is a plus.
• Experience in global markets, particularly in the APAC region.
• Willingness to learn and strong desire to achieve high performance in a competitive IT sales environment.
• Proficient in Microsoft Office suite with strong presentation and communication skills.
• A high standard of work quality, with attention to detail and commitment to meeting deadlines.
• Excellent negotiation, interpersonal skills, with the ability to build rapport and trust with clients.

Job Description:

We are seeking an IT & Technical Support to join our dynamic team. This role involves supporting the design, implementation, and maintenance of IT infrastructure, while also providing technical support across the organization.

Key Responsibilities:

• Oversee daily operations, administration, monitoring, and backup of IP networks and IT infrastructure, including security compliance
• Provide L1, L2, and L3 support for hardware, software, and network issues. Troubleshoot applications and resolve end-user issues
• Coordinate software updates, integration, and maintenance.
• Assist with installing and setting up workstations, PCs, printers, and other IT equipment
• Track IT assets, software licenses, and hardware inventory
• Manage asset tagging, software installations, and network patching
• Administer Windows OS, MS Office apps, and other software
• Ensure smooth operation of network systems, including handling printer and label printer issues
• [HR related] Onboarding tasks (email accounts, device setup, user access) and Offboarding processes (account deactivation, device reset)
• Maintain technical support documentation, manage IT inventory lists, and track asset movements
• Perform ad-hoc administrative duties as required
• Assist in generating and managing service requests for new employees' IT assets
• Maintain the company’s network, firewall, and ensure system security
• To maintain an up-to-date database of company IT related
• Work closely with different business units to understand their needs and align IT initiatives with business and clinical objectives
• Lead the planning, execution, and monitoring of major IT projects, ensuring they are completed on time and within budget

[Maintenance of mission-critical network and infrastructure systems] including:

• Perform on-site corrective maintenance within agreed timescale to restore normal service to users as quick as possible
• Perform routine preventive maintenance to minimize unscheduled system downtime
• Any other adhoc duties as assigned from time to time

Requirements:

• Minimum NITEC / Diploma / Degree in Information Technology or related field of studies.
• Min 2–3 year relevant experience 
• Basic knowledge of IT data security principles
• Technically proficient in Microsoft Office 365 and Asset Management
• Resourceful, proactive and able to take ownership of tasks with minimal supervision.
• Good interpersonal communication skills and ability to interact effectively with users.
• A team player with logical / Critical thinking and attention to details
• Experience in on-premise and IT infrastructure network administration and critical IT service management is a plus.
• Knowledge of operating systems, software applications, and remote connection systems is a plus.
• Knowledge and delivery of facilities management and integrated building solutions related projects is a plus.
• Based in Buona Vista (occasional travel to subsidiary clinic at Orchard).
• Working hours are 5.5 days per week (Saturday Alternate).

• Act as the primary in-house IT contact for end users, providing prompt support and resolution for hardware, software, network, and peripheral issues.
• Liaise and coordinate with external IT vendors for quotations, procurement, service requests, annual software license renewals and technical support.
• Manage IT inventory assets, including tracking, maintenance and disposal of obsolete equipment.
• Coordinate onboarding of new staff by setting up PCs, laptops, user accounts and access through Active Directory administration.
• Oversee daily monitoring of IT infrastructure, including server health and storage capability, and provide monthly overview of server storage space.
• Create and manage Zoom meetings and other communication tools to support internal collaboration.
• Support IT operations by ensuring smooth function and addressing operational IT issues, while escalating approvals and critical decisions to higher management as required.
• Support occasional IT projects such as hardware upgrades or system migrations.

Requirements:

• Diploma or higher qualification in Information Technology, Computer Science, or a related field.
• At least 1- 3 years of hands-on experience in IT support or IT operations within an SME environment.
• Proficient in user support, troubleshooting hardware / software / network issues, and IT Infrastructure monitoring.
• Familiarity with Active Directory administration and user account management.
• Experience liaising with vendors and handling IT procurement processes.
• Good communication and interpersonal skills to support end users and coordinate with management and vendors.
• Self-motivated, organized, and able to work independently with minimal supervision.
• Willingness to learn and adapt to evolving IT needs in a growing company.

Interested applicants may e-mail to : suathong@addp.sg