Total 58 job vacancies by D L Resources Pte Ltd

Training Program

- 5 weeks training program on bank's product & services, CRM systems & On-the-job training.

Shift Timings (Choose One Shift Option):

Weekends Shift

Working Hours : 5 working days, 1 rest day and 1 off day per week / 42.5 hours per week

Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between

Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive)

Or otherwise advised by the Client

Job Description (Non-Sales Role)

• Inbound call handling for Bank's Accounts Servicing campaigns, products enquiries and helpdesk enquiries
• Customer Fulfillment follow through on case handling and with customers
• Ensure bank's compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information

Job Requirements

• Candidate without relevant experience are welcomed to apply
• Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.
• Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.
• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
• Possess good command of written and spoken English.
• Good analytical skills; passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude.
• Proficient in PC skills including MS Office applications.
• Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

Responsibilities:

1.      Provide 24x7 production support onsite / offsite

2.      Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

3.      Manage and respond to users on timely manner.

4.      Log incident ticket for production issues and user queries

5.      Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

6.      Prioritize defects and plan for production release based on defect criticality or align with quarterly release

7.      Follow up on defect and incident closure and meet incident closure KPI

8.      Share production defect support learning with QA team and development team to improve application quality and minimize future defects

9.      Make sure system availability as per respective agreed SLA

10.   Support EOD batch run

11.   Perform annual Disaster Recovery (DR) exercise for supported applications

12.   Provide support to System Engineers on server level patches / upgrade as and when applicable

13.   Ensure proper knowledge transfer (KT) from project / development team before enhancement release

14.   Ensure application documentation is properly updated for each production release

Requirements:

Must have: -

• Bachelor’s degree of Computer Science/IT or Engineering
• 10 years working experience in IT industry as Development or Production Support role of which minimum 5 years relevant experience in the banking/financial industry.
• Good and assertive communicator in speaking & writing.
• Good analytic and problem-solving skills
• Able to work in a fast-paced, team-oriented environment and weekend / wee hours.
• Experience in L2 or L3 production support

Good to have: -

• Understanding of ITIL, SDLC, FI/Banking domain knowledge
• Knowledge on enterprise tools, i.e., MQ, Connect Direct, Control M, Helix, Aldon, etc.
• Knowledge on monitoring, log analytics, automation tools, i.e. Geneos, Splunk, Ansible, Grafana, Elastic Search etc

Key Domain/ Technical Skills:

Essential technical skill: -

• Strong proficiency of OS/400 system, RPG, COBOL language
• Plus point – good experience in Silverlake banking system
• Added advantage - Open System knowledge - Unix, Linux, Solaris, Shell Script, Oracle DB

Key responsibilities:

• Responsible for reviewing/understanding requirements and develop CL/RPG programs with DB2 in AS400
• Responsible for AS400 system environment setup for new server/apps/country
• Responsible for build of interface file layout in AS400 with the Connect Direct setup to file sending/receiving with source system in various platforms.
• Responsible for development of job schedules that integrate the upstream and downstream systems (e.g. Control-M)
• Responsible for unit testing, debugging, and performance testing, with key focus on data accuracy and integrity
• Accountable for on-time delivery of all documentation, design, build, testing, and deployment according to the work breakdown structures
• Work with production support teams as required to support production activities, including production migrations, continuity testing, environment migration activities
• Must have impeccable written and oral communication skills down to the functional/technical documentation level
• Ensure that documentation is captured, maintained, understood by and available to business and/or IT partners
• Escalate critical technical issues and potential problems as needed to the Project Manager to address any related issues in advance of deadlines

Key Skills:

Techno-Functional Role with:

• Proficiency in AS400 V7R4 or higher, Control-M for AS400 V9.0.19 or higher
• Experience in analysing design specification and producing technical design for banking system in AS400
• Experience in DB2, CL and RPG programming in AS400
• Experience in Connect Direct setup
• Experience in AS400 environment

Responsibilities:

·        Analyse, design, develop, implement, and support Equities Trading systems within a Banking and Finance environment.

·        Participate in end‑to‑end system solution delivery, including:

o   Business and technical requirement analysis

o   Functional and technical design

o   System integration and interfacing

o   Development and configuration

o   Unit testing, SIT, UAT, and production deployment

o   Post‑implementation and production support

·        Design, implement, and support FIX protocol based interfaces for order routing, execution, and trade processing.

·        Implement and support message‑driven architectures using Message Queue (MQ) platforms for internal and external system integration.

·        Provide hands‑on support for systems running on Oracle databases and Linux/Unix platforms.

·        Support equities trading functions including order management, executions, trade capture, confirmations, and downstream settlement feeds.

·        Work closely with business users, application vendors, project managers, and infrastructure teams to deliver stable and scalable solutions.

·        Perform production support, troubleshooting, root‑cause analysis, and performance tuning for trading systems.

·        Ensure all solutions comply with security, risk, regulatory, and architectural standards.

·        Prepare and maintain technical documentation, operational procedures, and handover materials.

Requirements:

.Education

·        Bachelor’s Degree in Computer Science, Information Technology, Engineering, or a related discipline.

Experience

·        Minimum 6 years of relevant experience in Banking & Financial Services IT.

·        Proven experience in implementing and supporting Equities Trading systems in a front‑office or market technology environment.

·        Strong experience with FIX Protocol (e.g. FIX 4.x / FIX 5.x) for trading and market connectivity.

• Strong technical and platform expertise in Equity/FX trading systems, market data platforms, SaaS/cloud implementations, and mobile application development.
• Hands-on experience with MS SQL Server, Oracle, Windows, Linux, shell scripting, messaging queues, JBoss, Apache, Tomcat, Java, J2EE, JSP/Servlets, FIX messaging, CORBA, React Native, iOS/Android deployment, DevOps tools (Jenkins, Bitbucket), and scheduling tools (Control-M).
• Skilled in setting up applications within newly provisioned environments, including network, storage, agents, databases, Aldon, Control-M, Splunk, Geneos, and other monitoring tools. 

·        Hands‑on experience with Message Queue (MQ) technologies for system integration.

·        Solid working experience with Oracle databases (SQL, performance tuning, data analysis).

·        Strong exposure to Linux / Unix environments, including shell scripting.

Essential Skills & Competencies

·        Strong understanding of the equities trading lifecycle and capital markets operations.

·        Experience supporting mission‑critical, low‑latency trading applications.

·        Ability to work independently and collaboratively in a high‑pressure trading environment.

·        Strong analytical, problem‑solving, and troubleshooting skills.

·        Good communication skills for interaction with both technical and business stakeholders.

Advantage / Preferred

·        Knowledge or hands‑on experience with DZH Equities Trading systems or any other brokerage trading applications in the market will be a strong advantage.

·        Experience working with vendor trading platforms and market data feeds.

Prior exposure to regional or global trading system rollouts.

Key Domain/ Technical Skills:

·        Database & Platform: Oracle, Linux / Unix, Shell Scripting

·        Integration & Middleware: FIX Protocol, Message Queue (MQ)

·        Domain: Equities Trading Systems, Capital Markets Technology

Responsibilities:

· Analyse project enhancement and provide assessment to bank - Silverlake Deposits Application

· Participate in the full software development life cycle (SIT,UAT,PROD)

· Develop accurate and efficient computer programs according to specifications

· Assist in design of systems and analysis of program specifications

· Prepare test data, test script and test coded programs thoroughly to validate completeness and accuracy

· Prepare development documentation (Functional, Technical, Checklist, Migration, Test Result, Program)

· Maintain current knowledge of standard programming languages, coding methods, operational requirement

· Assist in installation and deployment of system

· Provide technical support during batch

Requirements:

- AS400 RPGLE

- Coding knowledge include : AS400 RPGLE, VB script

- Banking knowledge: Specialize in Silverlake Core banking: Deposit, Fixed Deposit,

Interested Candidates May Also Reach Out Directly To Our Recruitment Team (Edwin: Whatsapp Number - +65 8833 0192 EA License No: 24C2333 | EA Personnel No: R24123520)

Must have requirements as per the below



Strong knowledge in AS400 RPGLE, CLLE and supported full SDLC cycle.
Strengths in root cause analysis and solutioning
Good communication skills

Responsibilities:

• Perform root cause analysis on application defects and provide solution for remediation.
• Prioritize defects and plan for production release based on defect criticality or align with quarterly releases
• Perform program code development, support end-to-end testing in SIT, UAT and deployment to Production environments.
• Maintain production stability by ensuring deployments have completed the necessary risk and impact assessments.
• Communicate in a clear, concise, and timely manner to stakeholders with respect to application related issues or queries.
• Assist production level 2 support with the investigation, root cause finding and feasibility of recovery approach as and when required.
• Follow up on defect closure and meet defect closure KPI
• Share production defect support learning with internal teams to improve quality and minimize future defects of application delivery
• Ensure application documentation is properly updated for each production release

Requirements:

Education:

• Bachelors’ Degree in Computer Science or related field.
• 3 or more years’ of Production Support L3 experience across multiple technologies / platform
• Strong troubleshooting and problem solving skills
• Strong written, oral communication skills and able to manage user / vendor / customer
• Has experience with end-to-end development following SDLC
• Ability to easily adopt to any technology / environment
• Experienced and have good understanding in Core Banking modules
• Preferable with knowledge of bulk file transactions and payments domain
• Familiar with incident and problem management process
• Familiar with agile methodologies

Key Domain/ Technical Skills:

(Indicate up to 3 areas)

• Technically sound in AS400 platform & RPG/LE, CL/LE, COBOL400, SQL and Query400.

Responsibilities:

Operational Support & Reporting

·        Prepare project status reports, management reports, and dashboards for all scope areas (projects, operations, risk, vendor management).

·        Deliver ad hoc reports for urgent leadership decisions and audits, ensuring clarity, accuracy, and actionable insights.

·        Track operational metrics (e.g., SLAs, incident/defect rates, lifecycle KPIs) and provide insights for decision-making.

·        Maintain reporting cadences and data quality standards; automate recurring reports where feasible.

·        Support process standardization and governance across technology operations, including documentation, templates, and SOPs.

Audit & Risk Management

• Manage internal and external audits and reviews, including GRC updates, RFIs, and audit observations.
• Provide risk oversight and governance for technology domains.
• Lead audit readiness activities: evidence management, engagement coordination, remediation tracking, and closure.
• Monitor risks and track resolution of issues from breaches, incidents, reviews, and inspections; ensure timely updates and escalations.
• Maintain knowledge artifacts: playbooks, control catalogs, FAQs, and micro-learning content.
•  

Digital Workplace & Vendor Management

• Oversee TPRA, vendor management, BCM, annual KRCSA, and risk reduction initiatives.
• Manage technology asset lifecycle (hardware, software, licenses): refresh planning, obsolescence tracking, and decommissioning.
• Coordinate procurement operations and vendor/contract enablement: intake, sourcing, onboarding, renewals, and compliance.
• Partner with Vendor Management to track performance, SLAs, and contract obligations; support third-party risk assessments.

Technology Governance & Vulnerability Management

• Oversee vulnerability management, remediation, and ISRA renewals.
• Liaise with application domains on ORSA submissions, including obsolescence scope, budgeting, and delivery timelines.
• Act as liaison for Tech Obsolescence task force and provide reporting.
• Manage RTB Capex projects: budget tracking/approval, memo approvals, and escalation handling.

Key Deliverables

• Management reports and dashboards for leadership and governance (including ad hoc requests).
• Operational reporting with actionable insights.
• Governance dashboards and risk reduction plans.
• Compliance evidence (audit reports, remediation tracking, certification renewals).
• Security assessment reports and vulnerability test results.
• Lifecycle and obsolescence compliance validation.
• Procurement documentation and vendor performance tracking.

Requirements:

Core Skills & Competencies

·        Operational Reporting: KPI design, data quality, dashboarding, storytelling with data.

·        Risk & Controls: Control design/effectiveness, risk assessments, issue management.

·        Audit Readiness: Evidence management, walkthroughs, remediation tracking, stakeholder coordination.

·        Process Governance: SOP creation, standardization, continuous improvement.

·        Vendor & Asset Management: Lifecycle planning, procurement coordination, third-party risk awareness.

·        Stakeholder Management: Cross-functional orchestration, facilitation, conflict resolution.

·        Tools: Power BI, Excel (advanced), Jira, SharePoint/Confluence.

Education:

·        Bachelor’s degree in a relevant discipline (CS, IT, Info Systems, Cybersecurity, Engineering)

·        Preferred: Enhanced Credentials: Industry-recognized certifications such as CISA, CISM, CISSP, etc)

·        At least 8-12 years’ relevant experience preferably in a Finance Institution.

Essential:

Experience

8–12 years in technology operations, risk/governance, or PMO support roles within banking or large enterprise environments.

1. Operational Reporting & Data Analysis

·        3–5 years’ experience in preparing management reports, dashboards, and KPIs.

·        Strong ability to interpret complex operational data and present it in a clear, concise, and actionable format.

·        Experience with ad hoc reporting under tight timelines for senior leadership.

2. Risk & Audit Management

·        Hands-on experience in audit readiness, evidence management, and remediation tracking.

·        Familiarity with risk frameworks, issue management, and compliance processes.

·        Exposure to GRC tools and regulatory requirements in technology or banking environments.

·        CISSP or CISA certification preferred

3. Vendor & Procurement Management

·        Preferably with experience in vendor lifecycle management, including onboarding, renewals, and performance tracking.

·        Knowledge of procurement processes, contract compliance, and third-party risk assessments.

4. Technology Lifecycle & Governance

·        Understanding of technology asset lifecycle (hardware, software, licenses), refresh planning, and obsolescence tracking.

·        Experience supporting vulnerability management and compliance validation.

5. Tools & Technical Skills

·        Proficiency in Power BI, advanced Excel (pivot tables, macros), Jira, and SharePoint/Confluence.

·        Ability to automate recurring reports and maintain data quality standards.

6. Stakeholder Management

·        Experience working in cross-functional teams and managing multiple priorities.

·        Strong communication skills for presenting data to senior leadership.

Key Domain/ Technical Skills:

·        Proficiency in Power BI, advanced Excel (pivot tables, macros), Jira, and SharePoint/Confluence.

• Ability to automate recurring reports and maintain data quality standards

·        CISSP or CISA certification preferred

HPC Administrator (Linux / Cluster / System Administrator) – 1–3 Years Experience

Role Overview

We are seeking a High Performance Computing (HPC) Administrator to support the deployment, monitoring, and maintenance of HPC clusters, Linux systems, and IT infrastructure. This role is ideal for candidates with experience in Linux system administration, cluster computing, and data center environments.

Key Responsibilities

• Support daily operations of HPC clusters (compute, storage, networking)
• Monitor system performance, job scheduling (Slurm, PBS, LSF), and resource utilization
• Install, configure, and patch Linux/Unix systems (RHEL, CentOS, Ubuntu)
• Manage CPU-based servers (bare metal and virtualized environments – VMware/KVM)
• Perform system monitoring, health checks, troubleshooting, and incident management
• Assist with user onboarding, access control (LDAP/AD), and environment configuration
• Support cluster scaling, performance tuning, and HPC optimization
• Work with networking (TCP/IP, DNS) and storage systems (NAS, SAN, parallel file systems)
• Maintain technical documentation, SOPs, and runbooks

Required Skills & Experience

• 1–3 years of experience in Linux System Administration / Infrastructure Support / HPC Operations
• Exposure to HPC environments, cluster computing, or high-performance systems
• Strong hands-on experience with:Linux OS (RHEL, CentOS, Ubuntu)Server management (physical servers, virtualization)
• Understanding of:Networking fundamentals (TCP/IP, DNS, SSH)Storage technologies (NAS, SAN, distributed or parallel file systems)
• Experience with scripting (Bash, Shell, Python)
• Strong troubleshooting, problem-solving, and analytical skills

Preferred / Nice-to-Have Skills

• Experience with GPU computing / GPU clusters (NVIDIA, CUDA)
• Exposure to cloud platforms (AWS, Azure, GCP – HPC workloads)
• Familiarity with monitoring tools (Prometheus, Grafana, Nagios, Zabbix)
• Knowledge of DevOps tools (Ansible, Terraform – basic exposure)

Responsibility:

• Call centre environment and handle customer calls.

• Inbound call handling for Bank's Accounts servicing, campaigns, products enquiries and helpdesk enquiries.
• Fulfillment follow through on case handling and with customers.
• Ensure group compliance and control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information.
• Ensures highest standard of service delivery to our customers.
• Maintains confidentiality of the Bank’s customers and data.
• Identifies and resolves customer issues and enquires received via calls platforms completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness
• Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.
• Resolves customer enquiry, request and feedback to the satisfaction of the customer, and complete accurately the necessary documentation and subsequent solutions.

Requirements:

• Relevant work experience.
• Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.
• Ability to work on staggered shifts including weekends and Public Holidays to support Contact Centre service operations.
• Proficient in PC skills including MS Office applications.
• Excellent comprehension, communication, interpersonal skills and work etiquette.
• Multitasking, resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

Other details:

• There will be a 5-weeks training programme whereby you will be required to pass a role-play and technical assessment in order to be posted to your work teams (2 attempts given).
• Must be comfortable with shift timing: Weekend / PH shift required (5-working days per week)
• Work hours: staggered shift hours of 8.5 working hours per day between 7AM-10PM + 1-hour meal
• Rest day and off day: scheduled by client (1 weekday + 1 weekend, non-consecutive)

Banking Sector Client: Training Programme Details

- There will be a 1-2 months training programme whereby you will be required to pass a role-play & technical assessment in order to be posted to your work teams (2 attempts given)

- Minimum attendance required (95%) in order to pass the training programme.

Shift Timings

Weekends/PHs shift

Working Hours : 5 working days, 1 rest day and 1 off day per week

42.5 hours per week

Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between

Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive)

Or otherwise advised by the Client

· Ensures highest standard of service delivery to our customers.

· Respond and react in a timely manner to escalate fraud / scam service request.

· Investigate transactions flagged as suspicious timely.

· Maintains confidentiality of the Bank’s customers and data.

· Identifies and resolves customer issues and enquires received via calls platforms completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness

· Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.

·  Resolves customer enquiry, request and feedback to the satisfaction of the customer, and complete accurately the necessary documentation and subsequent solutions.

· Ensure group compliance & control standards are observed and met in the execution of customers’ transaction requests

·  Uses technology and system tools as directed and within established guidelines.

· Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre’s knowledge management system.

·  Keeps abreast with current issues in the banking environment and competitors’ innovations.

Job Requirements

· Degree/ Diploma in any discipline.

·  Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.

· Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.

·  Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

· Possess good command of written and spoken English.

· Good analytical skills; passion for working and is good in working with numbers.

· Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

· Passion for working, responsible and with good working attitude.

· Proficient in PC skills including MS Office applications.

· Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

· Liaising and Escalating with relevant BUs / Compliance to meet MAS Compliance and Regulatory standards.

(PDPA & MAS Notice 626)

· Gathering Evidence for Scam Report and Escalating to relevant BU for Touchpoint / Investigation /

Compensation within stipulated timeframe

· Understanding Fraud & Scam Terminology and Methodologies.

· Advisory & Prevention of Bank's Customers from Pig Slaughtering Scam, Jobs Scam, E-Commerce Scam, Phishing Link Scam (Tokenised / No chargeback right transaction, Phishing Impersonation (Government

Impersonation / Friends Scam), Investment Scam, Sex Scam, Love Scam.

· Handling Reporting Mule Accounts / Funnel Accounts.

Responsibility:

• Call centre environment and handle customer calls.
• Ensures highest standard of service delivery to our customers.
• Respond and react in a timely manner to escalate fraud / scam service request.
• Investigate transactions flagged as suspicious timely.
• Maintains confidentiality of the bank’s customers and data.
• Identifies and resolves customer issues and enquires received via calls platforms completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness.
• Providing support to scam victims (customers of the bank) / gathering evidence for scam report and escalating to relevant BU for touchpoint / investigation/ compensation within stipulated timeframe.
• Understanding fraud and scam terminology and methodologies.
• Advisory and prevention of bank's customers from scam / fraud related cases.

Requirements:

• Relevant work experience.
• Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.
• Ability to work on staggered shifts including weekends and Public Holidays to support Contact Centre service operations.
• Proficient in PC skills including MS Office applications.
• Excellent comprehension, communication, interpersonal skills and work etiquette.
• Multitasking, resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

Other details:

• There will be a 5-weeks training programme whereby you will be required to pass a role-play and technical assessment in order to be posted to your work teams (2 attempts given).
• Must be comfortable with shift timing: Weekend / PH shift required (5-working days per week)
• Work hours: staggered shift hours of 8.5 working hours per day between 7AM-10PM + 1-hour meal
• Rest day and off day: scheduled by client (1 weekday + 1 weekend, non-consecutive)

Training Program

- 5 weeks training program on bank's product & services, CRM systems & On-the-job training.

Shift Timings (Choose One Shift Option):

Weekends Shift

Working Hours : 5 working days, 1 rest day and 1 off day per week / 42.5 hours per week

Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between

Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive)

Or otherwise advised by the Client

Job Description (Non-Sales Role)

• Inbound call handling for Bank's Accounts Servicing campaigns, products enquiries and helpdesk enquiries
• Customer Fulfillment follow through on case handling and with customers
• Ensure bank's compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information

Job Requirements

• Candidate without relevant experience are welcomed to apply
• Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.
• Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.
• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
• Possess good command of written and spoken English.
• Good analytical skills; passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude.
• Proficient in PC skills including MS Office applications.
• Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

HPC Administrator (Linux / Cluster / System Administrator) – 1–3 Years Experience

Role Overview

We are seeking a High Performance Computing (HPC) Administrator to support the deployment, monitoring, and maintenance of HPC clusters, Linux systems, and IT infrastructure. This role is ideal for candidates with experience in Linux system administration, cluster computing, and data center environments.

Key Responsibilities

• Support daily operations of HPC clusters (compute, storage, networking)
• Monitor system performance, job scheduling (Slurm, PBS, LSF), and resource utilization
• Install, configure, and patch Linux/Unix systems (RHEL, CentOS, Ubuntu)
• Manage CPU-based servers (bare metal and virtualized environments – VMware/KVM)
• Perform system monitoring, health checks, troubleshooting, and incident management
• Assist with user onboarding, access control (LDAP/AD), and environment configuration
• Support cluster scaling, performance tuning, and HPC optimization
• Work with networking (TCP/IP, DNS) and storage systems (NAS, SAN, parallel file systems)
• Maintain technical documentation, SOPs, and runbooks

Required Skills & Experience

• 1–3 years of experience in Linux System Administration / Infrastructure Support / HPC Operations
• Exposure to HPC environments, cluster computing, or high-performance systems
• Strong hands-on experience with:Linux OS (RHEL, CentOS, Ubuntu)Server management (physical servers, virtualization)
• Understanding of:Networking fundamentals (TCP/IP, DNS, SSH)Storage technologies (NAS, SAN, distributed or parallel file systems)
• Experience with scripting (Bash, Shell, Python)
• Strong troubleshooting, problem-solving, and analytical skills

Preferred / Nice-to-Have Skills

• Experience with GPU computing / GPU clusters (NVIDIA, CUDA)
• Exposure to cloud platforms (AWS, Azure, GCP – HPC workloads)
• Familiarity with monitoring tools (Prometheus, Grafana, Nagios, Zabbix)
• Knowledge of DevOps tools (Ansible, Terraform – basic exposure)

HPC Lead / HPC Architect (Linux, GPU, Cloud HPC) – 8+ Years Experience

Role Overview

We are looking for an experienced HPC Lead / HPC Architect to design, implement, and manage large-scale High Performance Computing (HPC) environments. This role will drive architecture, performance optimization, and transformation initiatives across compute (CPU/GPU), storage, and high-speed networking, supporting AI/ML, research, and enterprise workloads.

Key Responsibilities

• Lead architecture, design, and deployment of HPC clusters (CPU & GPU computing environments)
• Own the end-to-end HPC lifecycle: design, build, deployment, operations, and optimization
• Define and manage job scheduling systems (Slurm, PBS, LSF) and workload orchestration
• Drive performance tuning, benchmarking, and optimization for compute-intensive workloads (AI/ML, simulation, analytics)
• Architect and manage high-performance storage systems (Lustre, GPFS/IBM Spectrum Scale, BeeGFS)
• Design and implement low-latency, high-throughput networking (InfiniBand, RDMA, high-speed Ethernet)
• Lead hybrid and cloud HPC integration (AWS, Azure, GCP HPC solutions)
• Build and maintain automation frameworks (Ansible, Terraform, Infrastructure as Code, scripting)
• Implement monitoring, observability, logging, and capacity planning (Prometheus, Grafana, ELK, AIOps tools)
• Ensure security, compliance, identity and access management (IAM, LDAP/AD)
• Collaborate with research teams, data scientists, application owners, and business stakeholders
• Mentor and lead HPC engineers, system administrators, and infrastructure teams
• Drive innovation in GPU computing, AI/ML infrastructure, and advanced automation

Required Skills & Experience

• 8+ years of experience in HPC, Infrastructure Engineering, or Linux System Engineering
• Proven expertise in:HPC cluster architecture, deployment, and operationsLinux/Unix systems administration at scale (RHEL, CentOS, Ubuntu)CPU and GPU computing environments (NVIDIA GPU, CUDA preferred)
• Strong hands-on experience with:Job schedulers (Slurm, PBS, LSF)High-performance distributed storage (Lustre, GPFS, BeeGFS)Networking (TCP/IP, DNS, InfiniBand, RDMA, low-latency fabrics)
• Experience in automation and scripting (Python, Bash/Shell, Ansible, Terraform)
• Knowledge of cloud HPC architectures (AWS ParallelCluster, Azure CycleCloud, GCP HPC)

Preferred / Nice-to-Have Skills

• Experience with AI/ML infrastructure, deep learning workloads, or research computing
• Familiarity with containerization and orchestration (Docker, Kubernetes for HPC workloads)
• Exposure to observability platforms, AIOps, and predictive monitoring
• Experience in large-scale enterprise, research institutes, or university HPC environments
• Knowledge of DevOps / Platform Engineering practices

Leadership & Profile

• Strong stakeholder management and cross-functional collaboration skills
• Ability to translate business or research requirements into scalable HPC architecture
• Proven experience in team leadership, mentoring, and technical decision-making
• Strategic mindset with hands-on technical depth in HPC systems and infrastructure