Total 691 Senior Executive contract manager job vacancies

Job Scope

• Perform redemption of loans and system updating in bank’s operating systems.
• Process fee payments relating to secured/unsecured loans.
• Prepare redemption letters to law firms and customers.
• Review & update system reports on a daily, weekly, and monthly basis.
• Filing of source reports & media and arrange archival.
• Handle customer/lawyer’s enquiries.
• Ensure all requests are processed timely and accurately within specified service standard.
• Highlight any discrepancy/deviation to the Team Manager/Supervisor.
• Ensure high quality level in service deliveries.

Job Qualifications

• Diploma or Degree in Banking, Management, Accounting, or any related discipline.
• Minimum 1 year credit related experience, especially in loan documentation.
• Good interpersonal and communication skills.
• Performance and quality-driven.

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with carolyn.mendoza@manpower.com.sg | Personnel Reg No.: R1105160 | EA License: 02C3423

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Manpower for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Role Summary

We are looking for a hands-on HR professional to support the integration and standardisation of HR functions across 3 Singapore subsidiaries, with future exposure to Malaysia and New Zealand.

This role focuses on strengthening HR operations, improving process efficiency, and supporting HR digitalisation initiatives, including HRMS and payroll review. The successful candidate will work closely with the HR Manager to drive HR integration projects while supporting day-to-day HR operations where required.

Key Responsibilities

1. HR Process Integration & Improvement

• Map and document end-to-end HR processes (e.g. recruitment, onboarding, payroll, leave, claims)
• Identify process gaps, duplication, and inefficiencies across entities
• Develop and implement standardised HR workflows and SOPs
• Support harmonisation of HR policies, employee handbook, and practices

2. HR Systems & Payroll Optimisation

• Review existing HRMS platforms (e.g. Whyze, Infotech) and payroll processes
• Document payroll workflows and identify areas for improvement
• Support initiatives to enhance process efficiency, reduce manual work, and improve data accuracy
• Assist in HRMS evaluation, implementation, or migration projects

3. HR Organisation & Efficiency Initiatives

• Review current HR roles, responsibilities, and workflows
• Identify overlaps and areas for consolidation
• Support development of a more efficient and scalable HR operating model

4. HR Operations & Workforce Support

• Support recruitment coordination, onboarding, and employee lifecycle administration
• Assist with payroll processing, claims, and HR queries
• Ensure compliance with company policies and local labour regulations
• Work closely with HR team members across entities to ensure continuity of operations

5. Regional Exposure (Future Phase)

• Support HR integration initiatives in Malaysia and New Zealand
• Assist in adapting HR frameworks to local regulatory requirements

Requirements

• Degree in HR, Business, or related field
• 8-10 years of HR experience, preferably in a generalist role
• Experience in payroll administration and HR operations is preferred
• Familiarity with HRMS systems (e.g. Whyze, Infotech) or involvement in system implementation projects will be an advantage
• Good understanding of Singapore Employment Act and HR practices
• Strong analytical skills with the ability to review processes and recommend improvements
• Proficient in Microsoft Excel for data tracking and reporting
• Good communication and stakeholder management skills
• Able to work independently in a fast-paced and hands-on environment

What We Are Looking For

• Hands-on, practical, and able to get things done
• Able to work with minimal supervision
• Comfortable dealing with ambiguity and messy processes
• Strong follow-up and coordination skills

Job Title: Marketing & Communications Executive

Job Summary
We are looking for a proactive Marketing & Communications Executive to support events, manage collateral, and coordinate projects with internal and external stakeholders. This role involves planning, executing, and tracking marketing initiatives for timely, high-quality delivery.

Key Responsibilities:

• Support industry engagement events, including conferences, launches, and Bi-annual Technical Meetings (BTM).
• Assist business units in developing communication materials such as brochures, websites, presentations, and posters.
• Manage external vendors for events, collateral production, video content, and corporate gifts.
• Plan, create, and manage content across multiple channels, including eNewsletters, videos, and social media.
• Coordinate with internal stakeholders to align timelines, deliverables, and messaging for campaigns and events.
• Oversee project planning, maintain calendars, task trackers, and workback schedules for smooth execution.
• Provide project management support, including meeting coordination, progress tracking, and proactive follow-ups with stakeholders and vendors.

Job Requirements

• Diploma or Degree in communications, marketing, or a related field.
• Minimum of 2 years of relevant work experience.
• Highly motivated and proactive self-starter with strong project management skills, including multitasking, budgeting, and attention to detail.
• Excellent organizational, interpersonal, and stakeholder management abilities, with the ability to collaborate across teams and adapt to changes.
• Strong written and verbal communication, capable of managing stakeholder expectations and driving tasks to completion.

Other Information 
Work Location: West, Singapore
Job Type: Contract - 1 Year (Extendable)
Salary Range: S$3,800 - S$4,000

This is an outsource role 

If you are interested, kindly send your resume (in MS Word format) to Mounika at mounika@rmabpo.com stating your salary expectations & availability to take it forward. 

All Curriculum Vitae will be treated with the strict confidentiality. 

By sending us your personal data, you are deemed to consent to RMA Consultants Pte Ltd and its affiliates collecting, using and disclosing your personal data for the purposes set out in our Data Protection Policy at http://bit.ly/3GHgskn and Privacy Policy at http://bit.ly/3W63rp7. 
 
This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). 

"e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.” 
 
Mounika Tanuku|EA Regn. No. R22109193 
RMA Consultants Pte Ltd|EA Licence No. 93C4403 

THE JOB

Account Onboarding & Lifecycle Management

• Documentation & Credit Apps: Facilitate and audit all documentation for client credit account applications, ensuring 100% accuracy prior to submission.

• Approval Workflow: Coordinate the internal approval routing for account creation, liaising with authorized signatories and the Finance team for final setup.

• System Configuration: Perform SCMS (Report Management System) account creation and login setup to enable secure client access to medical reports.

• Modifications & Terminations: Manage the full lifecycle of an account, including UEN updates, company name changes, reactivations, or closures due to cessation or contract non-renewal.

Billing & Pricing Governance

• Account Tagging: Assign relevant packages, service codes, and pricing structures to billing accounts to ensure error-free invoicing.

• CAS Price Vetting: Conduct rigorous vetting of system price adjustments to ensure alignment with formal service agreements.

• Manual Scheme Review: Perform periodic manual audits of pricing schemes and discounts; collaborate with Finance to assess margin impact and validate adjustments.

• Concession Management: Prepare and document scheme forms for clients eligible for discounted à la carte services.

Clinical Operations Support

• HSRF Customization: Create tailored Health Screening Request Forms (HSRF) that capture specific billing instructions and report delivery preferences for corporate clients.

• Appointment Strategy: Manage the appointment web portal in liaison with the Operations team (creation and modification of slots).

• Lab Liaison: Coordinate with lab providers for official quotations regarding new or modified tests and process IT requisition forms to update the Clinical Administrative System (CAS).

Client Engagement & Scheduling

• Appointment Coordination: Manage multi-channel bookings (Phone, Email, Online), ensuring clients have absolute clarity on service types, locations, and timings.

• EDM Campaigns: Execute Electronic Direct Mail (EDM) campaigns to promote upselling opportunities. Responsibilities include database segmentation, lead follow-up, and ensuring 100% compliance with PDPA and branding guidelines.

General Administration & Ad-hoc Support

• Audit Readiness: Assist in preparing documentation and records for internal and external audits to ensure departmental compliance.

• Process Improvement: Proactively identify bottlenecks in the account creation or billing workflow. Prepare and/or update SOP documents.

• Inter-departmental Liaison: Act as a key point of contact between Sales, Operations, and Finance to resolve client-related discrepancies or urgent service requests.

• Reporting: Prepare monthly administrative reports on account statuses, pending approvals, and campaign performance for Management review.

• Ad-hoc Projects: Perform any other duties or special projects as assigned by the Management or Department Head to support the evolving needs of the business.
  

  THE PERSON

  •  ITE / Higher NITEC in Business Administration or above.

  • Minimum 2–3 years of experience in administrative operations, preferably within healthcare or corporate services.

  • Strong command of the oral and written English.

  • Able to converse in Mandarin to liaise with Mandarin-speaking clients.

  • Microsoft Excel at intermediate or advanced level (for price vetting and data management).

  • Proficient in Clinical Information Systems (CAS/SCMS experience is a plus).

  • Familiar with EDM tools and database segmentation.

  • Meticulous attention to detail: Essential for billing configuration and credit documentation.

  • Communication: Able to liaise effectively between Account Managers, Finance, and external Lab providers.

  • Compliance-Minded: Strict adherence to PDPA and internal audit protocols.

Overview

As a Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.

Duties & Responsibilities

• Ensure clinic’s operational and procedural area readiness based on desired service standards.
• Assist with smooth patient journey including accurate and timely registration, discharge, appointment bookings, cashiering and any other enquiries such as insurance provider’s information for billing.
• Provide chaperone assistance to doctors/nurses and prepare consultation documents.
• Attend to any requests, emails, and phone enquiries.
• Assist clinic manager in administrative duties.
• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.

Requirements

• Candidate must possess at least “O” Levels/Diploma.
• Proficient in computer skills, handling multiple systems such as SAP will be an advantage.
• Team player with good communication and interpersonal skills. Ability to speak a second language will be an advantage.
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
• Be comfortable with working in inpatient wards if required.

This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Job Summary: We are looking for a hands-on Senior Automation Test Lead with strong expertise in Java Selenium automation frameworks and deep experience in banking/financial systems. This role requires active involvement in scripting, framework enhancement, and test execution — not just team management.

Key Responsibilities

• Design and develop automation test frameworks using Java & Selenium
• Write and maintain automation scripts (hands-on coding required)
• Execute automated and manual test cases for banking applications
• Work closely with developers and business stakeholders in Singapore
• Identify, track, and resolve defects using JIRA/ADO
• Ensure high test coverage and quality deliverables

Mandatory Requirements 

• 10+ years in software testing with recent hands-on automation experience
• Strong coding skills in Java + Selenium (minimum 3–5 years hands-on)
• Experience with TestNG / JUnit / Automation Framework design
• Prior experience in banking or financial services domain
• Currently working in a hands-on automation role (not only managerial)
• Must be available for onsite work in Singapore

Preferred Skills

• Experience with T24 / Wealth Management / Trading systems
• Exposure to CI/CD tools (Jenkins, Git)
• SQL knowledge for backend validation

Education

• Bachelor’s Degree in Science, Engineering, Computer Science, Technology, Software Systems, or related field

→ European Chemical MNC at Loyang (company transport provided at Tampines MRT)

→ Working hours: 8.45am to 5.30pm, Monday to Friday

→ 12 months contract job only

Our Client is the world's leading chemical company engaging in the development, manufacturing and sale of a wide range of products for agricultural products and nutrition, colorants and finishing products, chemicals, and plastics and fibers for numerous applications in almost all industries.

Responsibilities:

• Raise payment requisitions, route for approval, and coordinate with KL Hub for invoice processing.

• Handle withholding tax submission in the IRAS portal and prepare documents for Financial Controller’s approval.

• Maintain and update vendor master, material master, and cost centre master data to ensure accuracy and compliance.

• Prepare weekly sales updates, analyze trends, and communicate results to business managers to drive billing progress.

• Capital Expenditure (CapEx) Monitoring-Prepare CapEx project tracking reports and communicate CapEx budget utilization status to project owners and management.

• Month-End Closing Activities-Prepare and raise journal vouchers to ensure cost accuracy and proper allocation.-Support finance and controlling team in closing tasks and reconciliations.

• Perform intercompany royalty calculations and prepare required supporting schedules.

• Raise intercompany billing requests for cost charge-outs in accordance with internal policies.

• Support ad-hoc requests to prepare the financial date sets ready for analysing and reporting

Requirements:

• Qualification/Degree: Diploma/Degree holders in Accounting and Finance

• At least 2-3 years work experience in MNC

• Familiar with SAP S/4 HANA3

HOW TO APPLY:
Interested applicants, please click on “Apply Now” or email to submit your resume.
We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd
EA Licence No.: 04C4294
EA Personnel: Jason Bong Wee Kiat
EA Personnel Reg. No.: R23116067

Summary:

We are looking for a Senior Java Developer to manage the software development lifecycle, from planning to release. You will lead the development of high-performance, scalable Java applications, mentor junior developers, and collaborate with cross-functional teams to deliver secure, high-quality solutions.

Key Responsibilities:

• Design, develop, and maintain high-performance, scalable Java applications.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Write clean, maintainable, and efficient code following best practices.
• Participate in code reviews to ensure quality and share knowledge.
• Troubleshoot and debug complex issues in a timely manner.
• Provide technical leadership and mentorship to junior developers.
• Contribute to the continuous improvement of development processes and tools.
• Stay updated with industry trends and technologies.
• Work closely with product managers, designers, and stakeholders to deliver high-quality solutions.

Qualifications:

Education & Experience:

• Bachelor’s/Master’s degree in Computer Science, IT, or a related field.
• Proven experience as a Senior Java Developer or similar role.
• Experience with Selenium Cucumber Automation is a plus.
• Private Banking domain knowledge is advantageous.

Technical Skills:

• Strong proficiency in Java, Spring Boot, and microservices.
• Experience with containerization (Docker) and orchestration (Kubernetes).
• Proficiency in SQL and relational databases (MySQL, PostgreSQL).
• Familiarity with version control (Git) and CI/CD pipelines.
• Experience with software development principles, design patterns, and best practices.

Soft Skills:

• Strong problem-solving, communication, and collaboration skills.
• Ability to work independently and prioritise tasks in a fast-paced environment.
• Dynamic, proactive, and a sense of initiative.
• Excellent listening, analysis, and presentation skills.

Accounts Executive – ProjectFusion (1 year Contract)

Role Summary
The Accounts Executive primarily will support Project Fusion across keyfinance pillars, including Order to Cash (OTC), Procure to Make (PTM),Source to Pay (STP), and Record to Reporting (RTR). This role involvessupporting finance data migration activities, coordinating with South Clusterfinance teams and support day-to-day accounting operations, including AccountsPayable (AP), Accounts Receivable (AR), General Ledger (GL), and reporting,as well as payment processing, audit, and tax support, when needs arise.

Key Responsibilities

Project Fusion & Data Migration

• Support Project Fusion initiatives across finance pillars (OTC, PTM, STP, RTR).
• Participate in finance data migration activities, including data extraction, validation, reconciliation, and documentation.
• Coordinate with Asia cluster finance teams to obtain required data, clarifications, and timely responses.
• Support testing, issue tracking, and resolution related to finance system migration.

Accounting Operations & Reporting

• Handlings South Cluster Asia BPC validation and consolidation.
• Handle Accounts Payable (AP), including invoice processing, verification, posting, and vendor reconciliation.
• Manage Accounts Receivable (AR) activities, including billing, collections coordination, and customer account reconciliations.
• Perform General Ledger (GL) postings, balance sheet reconciliations, and month-end closing activities.
• Prepare and support financial and management reports in accordance with internal and statutory requirements.
• Ensure accounting transactions are accurate, timely, and compliant with company policies and accounting standards.

Payment Processing

• Prepare and process payments via approved banking platforms.
• Perform payment checks, documentation, and follow-up on payment discrepancies.

Audit & Tax Support

• Assist internal and external auditors by preparing audit schedules, reconciliations, and supporting documents.
• Support tax-related matters, including data preparation, analysis, and coordination with tax agents or advisors.
• Ensure proper documentation is maintained for audit and compliance purposes.

General & Ad-Hoc Support

• Support period-end and year-end closing activities.
• Assist with continuous improvement initiatives related to finance processes and Project Fusion.
• Perform ad-hoc accounting and reporting tasks as assigned.

Requirements / Qualifications

• At least Bachelor’s degree in Accounting, Finance.
• At least 4–5 years of relevant experience in accounting or finance operations
• Strong working knowledge of AP, AR, GL, and end-to-end finance processes.
• Experience supporting finance transformation or system migration projects is an advantage.
• Strong analytical, reconciliation, and reporting skills.
• Good communication skills with the ability to work with regional stakeholders.
• Proficient in Microsoft Excel and standard finance systems.

Key Competencies

• Strong attention to detail and ownership of tasks
• Ability to manage multiple priorities and deadlines
• Proactive and collaborative working style
• Comfortable working in a project-based environment

Monday – Friday 9am – 6pm

SalaryRange: up to $4000

Bonus: 1 month completionbonus

Interest applicants, pls email updated resume to jessie@recruitexpress.com.sg

Jessie Hoe Huey Miin

CEI Reg No. R1103861

EA Lic: 99C4599

The incumbent will maintain timely processing of employee’s pay and comply with all statutory requirements of staff payroll.

Job Responsibilities:

• Liaise with Institutional HR for necessary instructions & documents required for payroll processing.

• Perform monthly payroll computation of various cost centers.

• To be involved in month-end closing and accounts reconciliation.

• Process employees' claims, IR8A, and all other related tax forms and filings.

• Responsible for CPF contribution/refund.

• Attend to enquiries from employees.

• Handle ad-hoc activities as and when requested.
  

Job Requirements:

• Diploma in any discipline with at least 3 years’ relevant Payroll experience

• Meticulous with an eye for detail

• A team player with a positive attitude and customer-oriented mindset

• Strong interpersonal, communication, and analytical skills

• Proficient in Microsoft Office applications

• Hands-on experience with SAP system and/or shared service payroll experience will be an added advantage.
  

• Design and document end-to-end process maps across insurance functions including Agency, Finance, Operations, and Risk, capturing process flows, system interactions, data handoffs, and risk/control points
• Map core system data flows into the Data Warehouse and document how downstream outputs such as reports, payments, and journal entries are produced
• Analyse existing processes to identify gaps and inefficiencies, and recommend improvements aligned with business, operational, and regulatory requirements
• Produce documentation that meets enterprise standards and supports auditability, risk management, and change impact analysis
• Collaborate with business and technology teams in an agile delivery environment, contributing to iterative solution design and sprint-based delivery

Requirements

• Prior experience in business process mapping within the Life & Health insurance industry
• Familiarity with data warehouse concepts and downstream reporting or payment processes
• Proficiency in process mapping tools such as Visio, Lucidchart, or equivalent

Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

www.ambition.com.sg

EA Registration Number: R22104385

Business Registration Number: 200611680D. Licence Number: 10C5117

The Role

This position plays a crucial role in ensuring the smooth day-to-day functioning for assigned sites and ensure that the M&E systems in buildings are in good order. This role will provide maintenance and engineering support to a portfolio of properties under Mapletree Industrial Trust. You will also manage tenants’ requests for M&E services and assist in overseeing all M&E upgrading projects.

Job Responsibilities

• Implement preventive maintenance programs for all M&E systems.
• Procure service contracts and liaise with relevant service providers to implement rectification works.
• Investigate latent defects issues, review and challenge technical recommendations and solutions from the service providers or outsourced contractors on any technical matters, capex works.
• Manage tenants’ requests for M&E services and assist in overseeing all M&E upgrading projects.
• Plan, control, organise and monitor all property M&E operations to ensure that they are consistent with the asset objectives and standards of accreditation or regulatory agencies, including compliance with building safety requirements and standards.
• Propose, plan, coordinate capital asset enhancement/upgrade projects, and tenant improvement works.
• Supports the budgeting process and tracks the cost controlling of expenses.
• Prepares and analyse cost and variances for monthly management reporting.

Job Requirements

• Degree / Diploma in Mechanical, Electrical Engineering or a related Engineering discipline.
• At least 2 years of relevant experiences and have supervised juniors.
• Possess sound knowledge in tenant management, building maintenance, technical services and construction work.
• Experience in building automation system would be an added advantage.
• Proficient in MS Office Applications (Word, PowerPoint and Excel). Experience working with SAP will be an added advantage.
• Certification as a Fire Safety Manager will be an added advantage.
• Possess good interpersonal and problem-solving skills, and be able to work well in a fast-paced environment.

Job Summary

The Accounts Executive is responsible for supporting the organisation’s treasury, banking, and cash management activities, including bank guarantees, funding, fixed deposits, intercompany loans, hedging, bank facilities, treasury reporting, compliance, and accounts payable functions. The role supports effective liquidity management, regulatory adherence, and timely and accurate financial reporting. The incumbent will work closely with internal and external stakeholders and report directly to the Head of Finance.

Responsibilities

• Support day‑to‑day treasury and banking operations, including monitoring and reconciling daily bank balances and CMS positions
• Maintain cashbook records and assist in preparing cashflow forecasts and funding updates
• Execute internal bank transfers and support site funding requirements
• Assist in the administration of Bank Guarantees, SBLCs, and Letters of Credit, including maintaining registers, tracking expiries, reconciliations, and reporting of bank charges
• Support bank account administration, including account openings and closures, changes in signatories, mandates, and authorised users
• Coordinate banking documentation matters such as KYC updates, due diligence requests, audit confirmations, and bank correspondence
• Prepare monthly reports including but not limited to mark-to-market valuations, closing reports, Bank Guarantee reports, entity-level and group banking and treasury reports
• Support banking system access controls, security tokens, and payment processing, including assisting with accounts payable (AP) invoice processing and payments.
• Assist with treasury reporting and governance matters, including forecasts, rate updates, audit queries, bank confirmations, and year‑end disclosures.
• Any other duties to be assigned from time to time

Pre-requisites:

• Diploma or Degree in Finance, Accounting, Banking, or related discipline.
• Minimum 5 years of relevant experience in treasury and banking operations
• Familiarity with corporate banking platforms, CMS, or online bank portals, including basic understanding of access controls and payment processing.
• Strong attention to detail, good organisational skills, and the ability to handle banking‑related documentation accurately and timely
• Proficient in Microsoft Excel and comfortable working with numbers, reports, and reconciliations

Job Title: Training Executive (Digital solutions), E-Commerce Fulfilment Training Centre @ Lakeside (2 years contract)

Bizlink Centre is a non-profit organization dedicated to serving the disadvantaged individuals, in particular persons with disabilities, through training and employment in Singapore.

We are setting up a new train & place programme for Logistics Admin functions at Lakeside, primarily training and placing Persons with Disabilities to work in the logistics Industry. The Training Executive will be responsible for training Persons with Disabilities in digital logistic learning solutions.

Job Responsibilities

· Provide training according to plan curriculum to persons with special needs.

· Implement various learning methods (e.g. OJT, simulation etc) during training in Bizlink’s simulated Last mile E-commerce fulfilment training centre.

· Work with Allied Health Professional to assess trainee suitability for enrolment into training program, and job readiness for open employment position.

· To provide feedback of trainee to job coaches for job placement

· To maintain training records for reporting

· Work with programme manager to assess training programme effectiveness and collect feedbacks for continuous improvement of the training program.

Requirements

· Minimum Diploma in Supply Chain Management or equivalent

· Possess at least 3 years’ experience in either E-commerce, Logistic Ops/Admin, or fulfilment and warehouse environment.

· IT savvy (Internet of things (IOT) concepts and programming, GenAI (Eg: ChatGPT /MS co-pilot) /Intermediate Excel skills, Ms office application)

· Possesses excellent communication and written presentation skills.

· Self-motivated to learn new skills and ability to work independently.

· Strong team player

· Have great passion in wanting to make a difference in the life of people with disabilities by training them to acquire new vocational skills.

COMPANY DESCRIPTION

Kaplan Higher Education Academy (Kaplan) is part of Kaplan Inc., one of the world's most diverse education providers and the largest subsidiary of Graham Holdings Company (NYSE:GHC).

Kaplan has welcomed students from over 55 countries and regions. As a Lifelong Integrated Learning Partner, we offer over 450 academic and professional certification programme options* for higher learning and skills development, providing opportunities for individuals to always stay relevant. To date, these opportunities have benefitted more than 100,000 graduates^.

We have a diverse team of individuals dedicated to our mission to help individuals achieve their educational and career goals, and build futures, one success story at a time. Our core values - Opportunity, Knowledge, Support, Integrity and Results - help guide the way we work.

At Kaplan, our employees are our most valuable assets, and everyone's contribution is integral to our success. We have been recognised by The Straits Times, for the second successive year, as being one of Singapore's Best Employers for 2023. This large-scale and comprehensive study assessed the attractiveness of organisations in Singapore based on an independent employee survey.

We strive to continue providing a professional, positive and stimulating work enviroment with plenty of room for initiatives, so that our employees can thrive with us. If you are seeking opportunities for growth, we welcome you to write to us!

*Based on full-time and part-time study modes across programmes offered at Kaplan.

^Total Diploma and Degree graduates from Kaplan from 2007 to 2023.

RESPONSIBILITIES

THE ROLE: Senior Executive/Executive, Student Services (1-year Contract)

Key Responsibilities:

1. Student Engagement: Draft programme updates, send notifications via K360 app, respond to email enquiries, phone calls, walk in enquiries, class visits, prepare and issue Letter of Verification.
2. Attendance Monitoring, Intervention, and Leave Application: Monitor student attendance and intervene when necessary. Process leave applications and ensure students follow the appropriate procedures for absences.
3. Re-module, Course Transfer, Withdrawal, Deferment, Resumption, Extension: Assist students with re-modules, course transfers, withdrawal requests, deferment applications, resumption processes, and extensions and manage inactive students.
4. Student Conduct (Non-academic and Academic): Monitor and address issues related to both academic and non-academic student conduct, ensuring compliance with institutional standards and providing guidance when needed.
5. Academic Intervention Coordination: Coordinate academic interventions for students requiring additional support, collaborating with the academic department to ensure effective solutions.
6. Student's Pass Monitoring: Manage Student's Pass cancellation and renewal for students.
7. Assessment Appeal: Handle appeals related to assessments, ensuring fair and transparent processes.
8. Transcript and Certificate Management: Manage the process of issuing transcripts and certificates to students, ensuring accurate and timely delivery.
9. Others: Undertake specific projects as required by the Line Manager.

Academic & Professional Qualification:

• Minimum Diploma in any discipline

Work Experience:

• Preferably 1 year of work experience in customer services within the education sector

Generic Competencies:

• Communication
• Change Agent
• Problem Solving and Execution

Technical Competencies:

• Customer Service Skills
• Email Management and Follow Up Skills
• Navision, SIS
• University Learning Portal
• Negotiation Skills
• Time Management Skills

Language Proficiency:

• English - Spoken, Written

Software Skills:

• Microsoft Applications (Words, Excel, PowerPoint, Teams etc.)
• OneDrive, SharePoint
• AI tools (e.g. ChatGPT)

• Working Hours: Monday to Friday, 9am to 6pm.
• Work Arrangements: Hybrid (Blend of in-office and remote work)
• Location: Wilkie Edge