Total 61 job vacancies by National University Health System Pte. Ltd.

Job Description

Provide support to the Medical Affairs and Clinical Governance team for NUHS@Home, the Hospital-at-Home programme that delivers safe, effective, and patient-centred care outside the traditional hospital setting.

Responsibilities:

1. Manage incident reporting and maintain the incident database.

2. Collate clinical audit reports in a timely manner, follow up on recommendations, and maintain the audit database.

3. Support committee activities and identify opportunities to streamline processes and address areas for improvement.

4. Assist in preparation for MOH licensing and accreditation audits.

5. Compile accurate data for clinical quality initiatives, including process indicators.

6. Perform other duties as assigned by the reporting officer or the institution.

Qualifications:

• Relevant tertiary qualification. Diploma or Degree in any disciple.
• Medical / Nursing / Healthcare Management degree preferred.
• Minimum 2 years of relevant experience in healthcare services

Overview

The incumbent will be responsible for the management of assigned clinical service(s) across the continuum of care, and achieving stated outcomes in customer service, volume & financial targets, processes and learning & growth perspectives.

Job Responsibilities

• Manage service point operations assigned.
• Responsible for daily operations of these service points, including front counter services, administrative / operational matters and partnering Clinic Nurse Manager, Clinicians, Allied Health Professionals and other stakeholders to solve system and process problems.
• Ensure that system and processes are in accordance to SOP to create a positive experience for patients along the continuum of care.
• Manage service points through annual financial budgeting and regular reviews with clinical heads, and development of new services.
• To ensure that workflows for new and existing services are reviewed, optimised and streamlined.
• Participate in committees and other tasks as assigned.

Partner Head of Department, Ops & Admin in achieving patient / caregiver satisfaction targets

• Responsible for devising innovative services to continually improve service levels and delight patients.
• Involvement in Campus development workshops and planning.
• Responsible for achieving volume and financial targets for clinical targets assigned. Develop and carry out clinical service plans in consultation with clinical chiefs to ensure that goals are met

Manage Service Associates (SAs) providing services in service points, as the Reporting officer

• Ensure that SAs receive appropriate induction, orientation, and training so that they possess appropriate skills and knowledge to carry out their jobs.
• Responsible for staff engagement, recruitment and retention to achieve stable, skilled and motivated workforce and achieve the desired patient / caregiver and service outcomes.
• Responsible for two-way communication between staff and management and ensure timely dissemination of information, escalation of issues and recommending solutions to problems

Requirement

• Bachelor’s degree in any discipline.
• Minimum 4 years of relevant work experience in the healthcare industry; experience in outpatient operations will be an added advantage.
• Strong communication and interpersonal skills, both written and verbal.
• Possess analytical and quantitative capabilities, with a strong sense of ownership and accountability.
• Comfortable working in a complex, fast‑paced environment with evolving priorities.
• Proficient in Microsoft Office applications; adaptable and open to working with changing healthcare systems and technologies.
• Demonstrated ability to collaborate effectively with multiple stakeholders to achieve common goals.

If the role sounds interesting to you, please contact ‘careers_alexandra@nuhs.edu.sg’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Overview

The Physiotherapist is responsible for the assessment and management of patients referred for physiotherapy.  Under supervision, assist in areas such as clinical supervision, research, professional education and induction.

Job Responsibilities

• Assess and manage patients referred for physiotherapy independently and implement appropriate treatment plans
• Document patient physiotherapy records accurately
• Charge patients accurately and update individual performance statistical records regularly
• Comply with clinical and service standards
• Supervise Therapist Assistants in the workgroup
• Assist with induction of new physiotherapists deployed to the workgroup
• Supervise students on clinical attachment
• Practice within areas of professional competence and seek clinical support from supervisor / other healthcare professionals when appropriate
• Collaborate with other healthcare members and participate in multidisciplinary discussions.
• Assist and/or co-lead in projects assigned to the workgroup
• Manage and oversee therapy equipment inventory
• Review and update clinical protocols and SOPs
• Assist in developing, promoting and marketing new clinical services
• Contribute to departmental in-service training programs, hospital educational talks and external talks / workshops / forums / seminars
• Actively update physiotherapy knowledge and skills

Requirements

• Recognised Degree in Physiotherapy
• Good communication and interpersonal skills
• Service oriented and customer focused
• Team player
• 1-3 years of relevant work experience and full AHPC registration preferred

If the role sounds interesting to you, please contact ‘careers_alexandra@nuhs.edu.sg’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Overview
The job holder is responsible to provide sterile and reusable surgical instrument and equipment by demonstrating competence in all aspects of sterile processing: Receiving, sorting, decontamination, inspection, packaging, sterilization, storage and distribution of the sterile items to operation theatres, SOC, in-patient wards and procedural rooms.

Job Responsibilities Primary Responsibilities (80%):
• Receive, sort, decontaminate, inspect, pack, sterilize, storage and distribute surgical items
• Load and operate washer-disinfectors, dryers, ultrasonic washer and sterilizers
• Perform and evaluate sterilizer test indicators
• Perform inventory of all sterile linen and surgical consumables supplies
• Issue sterile supplies to all ORs
• Perform cleaning of TSSU storage area
• Demonstrate proper use and care of equipment
• Report defective equipment and take appropriate action To repair or replace
• Identify and notifies In-charge of instruments that need To be repaired/ replaced
• Ensure daily cleaning of Decom area
• Facilitate smooth running of activities within the TSSU
• Communicate and handover essential information and critical events To colleagues in-charge
Secondary Responsibilities (20%):
• Participate in clinical and service quality activities as required
• Demonstrate awareness of current health care practices

Requirements
• ITE in Engineering, relevant technical credentials or WSQ Higher Certificate in Healthcare Support (Sterilisation Services)
• Preferable with working experience as Instrument Technical Assistant or relevant experience in CSSD/ TSSU
• Possess good inter-personal and supervisory skills
• Good command of written English and Simple Knowledge of Microsoft Office
Apply via https://www.jobstreet.com.sg/en/companies/1227244-alexandra-hospital/jobs Or send your updated resume To careers_alexandra@nuhs.edu.sg
• ITE in Engineering, relevant technical credentials or WSQ Higher Certificate in Healthcare Support (Sterilisation Services)
• Preferable with working experience as Instrument Technical Assistant or relevant experience in CSSD/ TSSU
• Possess good inter-personal and supervisory skills
• Good command of written English and Simple Knowledge of Microsoft Office

If the role sounds interesting to you, please contact ‘careers_alexandra@nuhs.edu.sg’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

Overview
The job-holder is responsible to provide a safe and clean environment for the surgical patient.

Job Responsibilities
Primary Responsibilities (80%):
• Check the suction and diathermy machines for cleanliness and good working order
• Check operating lights for clarity and good functioning
• Clean, check and prepare operating table and accessories
• Prepare the operating room for each patient scheduled on the operating list
• Assist in the safe transfer of patient from trolley to operating table and vice versa
• Assist in positioning the patient
• Assist surgeon in application of tourniquet
• Adjust and focus the operating lights and assist nurses in patient care
• Perform daily inventory check on positioning aids and accessories
• Perform cleaning of the operating room in between cases within 15mins
• Clear soiled linen and surgical wastes to the disposal room after the next case had started or when necessary time allows
• Ensure that the disposable suction liner is capped tightly before discarding into the biohazard bag
• Maintain proper housekeeping of OT suite which include operating room, prep-room, scrub room, Anaes room and sluice room daily
• Do terminal cleaning at the end of the list or after infected cases as stated in the protocol
• To stay in the operating room to assist the surgical team when needed, eg. Change the suction liner, additional adhoc equipment needed etc
Secondary Responsibilities (20%):
• Maintain proper housekeeping of pantry
• Transport patient from the ward to OT and vice versa
• Perform routine cleaning of OT equipment e.g. tourniquet, light source etc weekly
• Perform any other duties as assigned

Requirements
• WSQ Higher Certificate in Healthcare Support (Operating Theatre Support) or relevant working experience as an Operating Theatre Technician
• Possess initiative and keen to learn
• Possess good interpersonal and communication skills

If the role sounds interesting to you, please contact ‘careers_alexandra@nuhs.edu.sg’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

Overview
The job holder is responsible to provide sterile and reusable surgical instrument and equipment by demonstrating competence in all aspects of sterile processing: Supervise receiving, sorting, decontamination, inspection, packaging, sterilization, storage and distribution of the sterile items to operation theatres, SOC, in-patient wards and procedural rooms. Ensure smooth functioning of the Theatre Sterile Supplies Unit.

Job Responsibilities
Primary Responsibilities (80%):
• Ensure daily smooth functioning of the TSSU in receive, sort, decontaminate, inspect, pack, sterilize, storage and distribute surgical items
• Ensure staff practice the standards of Loads and operates washer-disinfectors, dryers, ultrasonic washer and sterilizers
• Perform and evaluate sterilizer test indicators
• Perform inventory of all sterile linen and surgical consumables supplies
• Issue sterile supplies To all supporting areas on a timely manner
• Keep tract of preventive maintenance (PM) of washer disinfectors, dryers, ultrasonic washer, and sterilizers and ensure all PM are up To date
• Perform cleaning of TSSU storage area
• Demonstrate proper use and care of equipment
• Report defective equipment and take appropriate action To repair or replace
• Identify and notifies In-Charge of instruments that need To be repaired/ replaced
• Liaise with OT nurses on the consignment sets required for procedures
• Facilitate team dynamics and the smooth running of activities within the TSSU
• Communicate and handover essential information and critical events To colleagues in-charge and supervisor
Secondary Responsibilities (20%):
• Supervise and guide junior staff in their work
• Participate in clinical and service quality activities
• Demonstrate awareness of current health care practices
• Assist in keeping instrument tracking data and system up To date
• Assume additional responsibilities as assigned by Senior Instrument Technician, Instrument Specialist and Assistant/Deputy Director (Nursing)

Requirements
• Diploma in Engineering or relevant technical credentials. WSQ Higher Certificate in Healthcare Support (Sterilisation Services) will be an added advantage.
• One year of working experience as Instrument Technical Assistant or relevant experience in CSSD/ TSSU will be preferred
• Possess good inter-personal and supervisory skills
• Good command of written English and Knowledge of Microsoft Office

If the role sounds interesting to you, please contact ‘careers_alexandra@nuhs.edu.sg’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

Job Description
As a Senior / Staff Nurse in Community Nursing, you will be required to perform nursing care and health coaching within the areas of:

• Health Promotion & Illness Prevention through patient education
• Primary Care by performing basic assessment and health education to the general public
• Home Care services for patients transiting from hospital to home
• Any other community related duties will be assigned.

Requirements
● Possess Diploma / Degree in Nursing and must be registered with Singapore Nursing Board
● Minimum 2 – 3 years of relevant work experience in Community Setting
● Able to work independently and as a team
● Strong organisational, coordination, interpersonal and communication skills
● Able to converse in local languages is preferred

Inpatient Operations Service Associate Team (Inpatient Ward SAs) is a team that provides administrative support in our wards, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction. The role requires you will assist the Senior Team Leader and Inpatient Operations Managers in coordinating daily ground operations and ensuring service delivery standards are met. You will support the implementation of hospital policies and operational initiatives, and contribute to process improvements. Additionally, you will play a key role in supporting team performance by guiding new staff, sharing important updates, and highlight operational issues for improvement.

Job Responsibilities*

You will be responsible for the following:

Operational Excellence and Patient Care Support

• Manage patient admissions, discharges, and transfers efficiently and accurately.
• Ensure proper maintenance of patient records and data security.
• Coordinate post-discharge appointments and manage ward counter operations.
• Review and verification of patient charges and ensure patient bill amendment rectifications for service recovery.
• Handle internal/external communications and interdepartmental liaison.
• Manage inventory and address operational issues promptly.

Financial Counselling

• Conduct bedside financial counselling.
• Assist patients with payment processes and forms.
• Identify and refer patients for appropriate financial assistance.
• Review and verify patient charges for accuracy.

Process Improvement and Quality Assurance

• Support compliance with organisational policies and audit standards.
• Contribute to workflow improvements and quality enhancement initiatives.
• Participate in cross-departmental projects and value stream mapping workshops.
• Maintain accurate departmental statistics and reports.

Staff Empowerment and Support

• Assist in daily operations, manpower planning, and rostering.
• Coach and mentor junior team members.
• Support staff onboarding, training, and competency assessments.
• Contribute to conflict resolution and team performance improvement.

Strategic Planning and Organisational Development (For JG8-9)

• Contribute to team development aligned with SA Job Redesign efforts.
• Assist in planning for IGH Ward SA team expansion.
• Help develop and review learning plans for staff.
• Support the maintenance and improvement of ward counter standards.

Requirements*

Qualification Required and Area of Discipline

• GCE O levels/A levels/Diploma /Nitec/Higher Nitec from any discipline.
• Strong analytical, communication and interpersonal skills with positive “can do” attitude. Ability to speak a second language will be an advantage.
• Good customer service skills. Prior experience in hospitality or service industries will be an advantage.
• Good coordinating and organising skills. Prior supervisory experience will be an advantage.
• Ability to multi-task and work in a fast-paced environment. Candidates should be comfortable/flexible with working in a hospital setting and in different wards when needed.
• Proficient in computer skills (Microsoft Office), handling multiple systems will be an advantage.
• Able to perform 2 rotating shifts (include weekends and public holidays) on a 5 days’ work week.
• Earliest shift starts from 8am and latest shift ends at 8pm/9pm.

If the role sounds interesting to you, please contact ‘careers_alexandra@nuhs.edu.sg’ to understand more on the role. Please indicate the position that you are interested in the subject heading. *Only Singapore Citizens and Singapore Permanent Residents may apply.

At Alexandra Hospital Pharmacy, we believe every pharmacist has a potential to make a meaningful difference – whether you are looking to deepen or building your professional skills, explore new areas of pharmacy practice, or simply find purpose through patient care.

Join a supportive and collaborative team where learning never stops, and where you will be guided to grow your confidence, skills, and sense of purpose in patient care.

What You will Do

• Ensure safe, accurate and timely dispensing of medications

• Work closely with pharmacy technicians, assistants, and fellow pharmacists to deliver coordinated and efficient care

• Support day to day pharmacy operations, such as medication packing when needed

• Work with doctors, nurses, and allied health professionals to deliver holistic care to patients

• Contribute to and support training under the guidance of senior colleagues

• Participate in service improvement and innovation initiatives

• Undertake additional roles and responsibilities as assigned to support departmental goals

What We Offer

• Learning & Growth: Guided opportunities to build strong clinical and operational foundations

• Supportive Team Culture: Work in an environment that values teamwork, mentorship, and inclusiveness

• Purpose & Belonging: Be part of a hospital that values every contribution – where collaboration and compassion drive everything we do

Who We are Looking For

• Pharmacists registered with the Singapore Pharmacy Council (or pending registration)

• Responsible, adaptable, and open to learning in a dynamic environment

• A team player who enjoys working closely with colleagues across all job groups

Requirements 

• Hold a Bachelor of Science in Pharmacy or Bachelor of Pharmacy degree recognised by the Singapore Pharmacy Council

• Registered with the Singapore Pharmacy Council.

• Hospital experience desired but not necessary.

• Able to work independently or with minimal guidance.

• Good listening and communication skills.

If the role sounds interesting to you, please contact ‘careers_alexandra@nuhs.edu.sg’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

Overview*

Reporting to the Senior Manager, Inpatient Operations, the Senior Executive (SE) / Assistant Manager (AM) / Senior Assistant Manager (SAM) will assist in the management of assigned clinical and/or patient services in the hospital and/or project management role for ward infrastructure and/or building improvement projects. S/he will be responsible for key departmental and/or service performance areas, such as customer service, operational excellence and resource utilisation.

Job Responsibilities

You will be responsible for the following:

Leadership and Strategic Planning

• Participate in the development of AH strategic plans. He/She will facilitate in the alignment of the vision, philosophy, strategic and business plans for the Operations team. This includes the formulation of a tactical roadmap to achieve measurable targets within prescribed timelines. These measurable targets are quantifiable quality outcomes as KRAs that can be used to benchmark against other institutions.
• Participate in the transformation of hospital design and deliver of support services through the Alexandra Campus Redevelopment project.

Major Duties (80%)

• Responsible for daily operations of assigned inpatient ward(s), including ward reception counter services, administrative / operational matters and partnering Ward Nurse Manager and other stakeholders to solve system and process issues.
• Review key processes to improve overall key performance indicators/ outcomes in the areas of total customer experience, operational efficiency and optimal resources utilization.
• Track, monitor and make recommendations to achieve excellent customer satisfaction ratings.
• Work closely with Nursing, Operational Support Services and other stakeholders for ward infrastructure and/or building improvement projects to ensure 1) adequate planning of project phases and bed closures to minimize disruption to inpatient operations, 2) user requirements are adequately captured in project specifications, 3) site works are carried out in compliance to hospital standards e.g. infection control, 4) projects are completed on time and within budget.
• Track, monitor and make recommendations for all hospital related requirements related to its annual planning cycles, including financial, manpower and total training budgets.
• Work closely with relevant departments on special projects, workgroups or committees to resolve intra-department conflicts, initiate and propose options where possible and see through the implementation to ensure desired outcomes are achieved.
• Participate actively in relevant NUHS Way projects, Quality Improvement/ IT projects and initiatives. Constantly review within assigned areas, systems and process initiatives to achieve safer, better, faster and cheaper care for the customers.
• Handle customer complaints and follow up with service recovery if necessary.
• Review and update policies and procedures as needed.

General Duties (20%)

• Support any relevant hospital committees formed within the assigned area(s) of responsibilities, for example, Division of Critical Care Committee, etc.
• Perform any other duties as assigned by Reporting Officer.

Requirements

• Degree in any discipline.
• Healthcare experience will be advantageous.

Skills and Knowledge

• Strong analytical, organisational, coordination, interpersonal and communication (written & verbal) skills
• Proficient in MS applications e.g. Microsoft Word / Excel / Powerpoint
• Project management skills and experience
• Practical knowledge of hospital operations preferred
• At least two years’ working experience, preferably in service industry

Personal Traits

• Positive, pro-active, motivated with “can-do” attitude
• Ability to multi-task and work independently and as a team
• Service oriented and customer focused

If the role sounds interesting to you, please contact ‘careers_alexandra@nuhs.edu.sg’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

An Audiologist is a healthcare professional who works with those who have ear problems including hearing and balance difficulties. The job scope involves the evaluation of hearing loss and related disorders of the auditory system, as well as providing audiological rehabilitation to adults.

An audiologist selects, fits, and dispenses amplification systems, such as hearing aids, tinnitus maskers, cochlear implants, bone-anchored hearing aids, middle-ear implant, and other assistive listening devices, such as FM system.

Job Responsibilities

Primary Responsibilities

• Conduct basic audiological assessments o Use of 2 patient identifiers

o Obtain case history from patients and caregivers o Competent in otoscopy, Pure Tone Audiometry, Immitance test

(Tympanometry and Acoustic Reflex), Eustachian tube function test, Speech test and Otoacoustic Emission test

o Accurate recording and uploading of audiometric test results, and charging on

Electronic Medical Record (EMR) system o Interpret audiometric results for patients, caregivers and health care professionals involved

o To provide counseling services to patients, parents and all concerned

o To provide Hearing Aid Services/Management

▪ To conduct hearing aid evaluations where patients are given information regarding hearing aids in general, how it helps, and types, features, costs and benefits.

▪ To assist patients in the selection and recommendation of appropriate hearing aids and actual trial on patients.

▪ To perform hearing aid fitting where patients are fitted with chosen hearing aid, help them get familiarize with the device, warranty, proper care and general maintenance.

▪ To monitor the progress of the patient by regular hearing aid follow-ups.

Verify and fine-tune hearing aid setting/fitting by REM, interview and functional gain testing to determine the benefit after hearing aid fitting. Conducts outcome measures to determine the benefit hearing aid fitting.

▪ To perform impression takings for ear moulds and swim plugs.

o Assist in Hearing Aid Services

▪ Troubleshoot hearing aids and accessories, and decide on appropriate action

▪ Assist patients with hearing aid spare-part replacements

▪ Send the hearing aid for repair if necessary o Sub-specialties

▪ Middle Ear Implant Management - To provide fitting and tuning of various devices and necessary rehabilitation for adjustment to listening with implant amplification systems

▪ Cochlear Implant Management - To provide fitting and tuning of various

CI devices and necessary rehabilitation for adjustment to listening with implant amplification systems

Secondary Responsibilities

• To liaise with clinicians, audiologists, technicians, nurses, clerical staffs, BME engineers, equipment vendors and hearing device distributors

• To coordinate audiometric findings with medical, educational, social and behavioral diagnostic data; interpret audiometric results for patients, health care and allied professionals

• To refer to related medical, educational and other professional groups such as medical social workers

• To liaise with third party for equipment maintenance and ordering consumables • Other general duties: o Perform daily calibration of equipment

o Monitor and keep records of clinic consumables and hearing aid stocks o To facilitate ordering, shipping and receiving of hearing aids and implant and its accessories

o Ensure all equipment are kept on regular preventive maintenance and well documented

o Ensure all IT risk mitigation measures are in placed

o Writing meeting minutes and reports o Collate monthly patients’ statistics

• Assist in planning of staff roster

• Supervise new/junior audio technicians and provide on-the-job training, if necessary

• Stay updated with new instrumentation, techniques, and procedures by attending workshops, seminars, and in-service education classes

• To provide in-service lectures to clinic staff and in-house lectures for medical officers on basic audiology topics and updates

• To be involved in research activities as co-researcher

• Attend to ad-hoc assignments assigned by Reporting Officer

Requirements

• Minimal requirement of a Bachelor in Audiology (Honors). A Masters in Audiology is preferred
• Registered/certified audiologist (in other countries or with the Society of Audiology Professionals Singapore) is preferred
• Clinical experience not required but at least minimum 300 clinical hours as part of the curriculum requirement before graduation).

• Clinical supervision and on-job-training on certain sub-specialty for new audiologist will be provided whenever necessary
• Clinical experience of 1-2 years in a similar setting is preferred Maintain a minimum required competency level in bi-annual competency review
• Familiar with hearing aid technology and other related updates
• Basic knowledge on some specialized areas including CI and MEI
• Knowledge in the relationship between hearing and speech
• Able to communicate well with hearing impaired individuals
• Display interest in research and service expansion
• Good team player
• Analytical, organized and communicative
• Can work effectively as part of a multi-disciplinary team
• Strong interpersonal skills o Affable and approachable
  Possess a passion for helping people with hearing loss and other disabilities
• Can work calmly and methodically when under pressure from a busy and varied caseload

If the role sounds interesting to you, please contact ‘careers_alexandra@nuhs.edu.sg’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Alexandra Hospital is seeking an experienced and dynamic Talent Acquisition Manager to support the Talent Acquisition Head in helping the organisation hire fulfil the ramp up plans over the next few years.  This key position will work with the Head to develop plans to ensure timely and effective talent acquisition across the organization and be responsible for the implementation of these plans.

Key Responsibilities:

• Lead and manage a team of 8, providing guidance, mentorship, and performance management.
• Co develop and implement strategic talent acquisition plans to meet the organization's hiring needs.
• Ensure operational excellence in all recruitment processes and procedures.
• Stay abreast of industry trends and best practices in talent acquisition, continuously improving our recruitment strategies.
• Analyze recruitment metrics and provide regular reports to senior management.
• Foster relationships with stakeholders (internal and external) including hiring managers, agencies, educational institutes, etc.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field
• Minimum of 10 years of experience in talent acquisition or a similar role, preferably in healthcare or a related industry
• Proven track record of leading and developing high-performing recruitment teams
• Proven track record of fulfilling high acquisition volume. Strong understanding of recruitment best practices and trends
• Excellent communication and interpersonal skills
•  Demonstrated ability to develop and implement strategic hiring plans
• Meticulous attention to detail and strong organizational skills
• Proactive approach to problem-solving and decision-making

Personal Attributes:

• Meticulous and detail-oriented
• Proactive and self-motivated
• Decisive and able to make tough decisions
• Forward-thinking and adaptable to change
• Strong leadership and team-building skills

Overview*

#This is a customer-facing role that bridges patient service and pharmacy operations, focusing on:

• Execute daily retail and online sales operations
• Customer service excellence
• Assist with operational tasks to ensure smooth pharmacy workflow

Job Responsibilities*

Customer Service & Sales

• Maintaining retail inventory availability
• Responding to customer inquiries
• Assisting customers with product selection and medical device demonstrations
• Pack online sales accurately within designated timeframes to meet delivery commitments.

Inventory & Retail Management

• Restocking merchandise
• Managing retail operations (expiry checks, price audits)
• Manage retail inventory levels to maintain stock integrity

Operational Support

• Administrative support for daily operations and events
• Continuous improvement initiatives
• Additional tasks as assigned

Requirements*

• Minimum GCE ‘O’ levels qualification or equivalent
• Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.
• Team player with good communication, customer service and interpersonal skills. 
• Able to multi-task and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting. Prior experience in hospitality or service industries will be an advantage.

If the role sounds interesting to you, please contact ‘careers_alexandra@nuhs.edu.sg’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Overview

As a Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.

Duties & Responsibilities

• Ensure clinic’s operational and procedural area readiness based on desired service standards.
• Assist with smooth patient journey including accurate and timely registration, discharge, appointment bookings, cashiering and any other enquiries such as insurance provider’s information for billing.
• Provide chaperone assistance to doctors/nurses and prepare consultation documents.
• Attend to any requests, emails, and phone enquiries.
• Assist clinic manager in administrative duties.
• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.

Requirements

• Candidate must possess at least “O” Levels/Diploma.
• Proficient in computer skills, handling multiple systems such as SAP will be an advantage.
• Team player with good communication and interpersonal skills. Ability to speak a second language will be an advantage.
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
• Be comfortable with working in inpatient wards if required.

This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Overview*

To perform laboratory procedures and related activities to provide a quality laboratory service to our customers, both internal and external.

Job Responsibilities*

Primary Responsibilities and Duties (80%)

1.       Receive laboratory specimens through main Pneumatic Tube delivery system and over the counter and reject those that are unsuitable for analysis.

2.       Operate the Laboratory Information System to perform functions such as order entry (only if required), sample receipt, result query and result entry.

3.       Sort and arrange specimens in collection bins for different sections and dispatch samples to the correct benches. Perform simple processing and sorting.

4.       Manage specimen movement for inhouse and send out test. To ensure specimens are packed according to test catalogue for send-out test.

5.       Receive and response enquiries from customers at reception and escalate to suitable personnel when they are unclear.

6.       Perform laboratory test. Perform all procedures in accordance with laboratory protocols.

7.       Alert appropriate personnel of critical values.

8.       Undertake preventive maintenance on laboratory instrumentation. Notify appropriate laboratory personnel when laboratory instruments malfunction.

9.       Notify appropriate laboratory personnel when test kits, reagents or other supplies should be re-ordered.

10.    Report any adverse incidents to senior member of staff.

11.    Perform shift duties as required.

12.    Keep current with new instrumentation, techniques, and procedures by attending/participating in appropriate workshops, seminars, and in-service education classes.

13.    Comply with good laboratory practice as set out by the laboratory Accreditation Programme of the College of American Pathologist and Singapore regulatory agencies.

14.    Receive and resolve queries from customers.

15.    Promptly carry out instruction(s) of senior staff with regards to work procedures and duties.

16.    Comply with all requirements of the Laboratory Safety Manual.

17.    Comply to DLM Workplace Etiquette in line with NUHS Core Values

18.    Perform and interpret results of QC and take corrective action.

19.    Conduct in-service education and continuing education classes.

20.    Assist with planning of staff roster as required.

21.    Coach trainees and new staff if assigned.

Secondary Duties and Responsibilities (20%)

1.       Assist in the evaluation of new laboratory methodologies.

2.       Undertake back-up procedures in the event of emergencies such as downtime.

3.       Participate in routine laboratory administrative work such as filling, processing of deliver order, invoices etc.

4.       Any other duties as assigned by RO and/or Section Leader.

5.       Assist with drafting and updating laboratory protocols when required.

6.       Participate and contribute to project teams as required.

Requirements*

BSc or equivalent to Medical Laboratory Science

Required Competencies and Capabilities (Skills, Experiences and Professional Licenses)

-          Preferably with 1 to 2 years of relevant clinical laboratory experience.

-          Good laboratory skills.

-          Good general health and no colour blindness.

-          Basic computer literacy in proficiency in laboratory information system.

-          Service oriented and customer focused.

-          Good team player and interpersonal skills.

-          Proactive and good time management.

If the role sounds interesting to you, please contact ‘careers_alexandra@nuhs.edu.sg’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.