Total 48 job vacancies in Taguig

We are looking for a highly analytical Finance BI Specialist to join our Regional team based in the Philippines, overseeing the business in our APAC and Europe markets.

The Finance BI Specialist will collaborate with stakeholders across multiple continents to support the team in reporting, analysis, automation, and process improvement. The ideal candidate will have a track record as a significant individual contributor as well as a strong team player. The individual will have exceptional attention to detail, but will also be a strategic thinker, excited by the opportunity to test ideas and lead projects that impact the company.

Responsibilities:

• Build strong relationships with internal stakeholders to understand business challenges and opportunities.
• Recommend solutions across the complex range of data visualization products and processes.
• Manage end-to-end data projects; identify issues, gather information from various sources, analyze data, interpret patterns and trends, give recommendations, build models, and create insightful automated reports
• Review day-to-day operation processes, identify areas of improvement and make actionable recommendations based on underlying analysis
• Analyze regional P&L performance, identifying key drivers of revenue and cost variances across APAC and Europe
• Interpret financial trends to provide commentary on business performance against budget and historical benchmarks
• Lead ad-hoc strategic deep-dives, translating raw data into actionable recommendations for regional leadership
• Continually automate/streamline processes to improve business efficiency in the region.

*For Pooling Purposes*

We are seeking a Team Manager to lead Mail Operations supporting email abuse, phishing, spam, and trust & safety workflows. This role is responsible for managing a team of analysts in a 24x7 SOC aligned environment, ensuring operational excellence, SLA adherence, and high-quality email abuse mitigation.

The ideal candidate has strong email security domain knowledge, hands on experience with Splunk, and proven experience managing teams in a fast-paced operational setup.

Managers in this role get to:

• Lead with Impact: Drive daily support service operations by setting clear goals, tracking team performance, and achieving outstanding results.
• Coach and Develop: Empower team members through training, mentoring, and skill development to help them excel and grow.
• Monitor Performance: Utilize key metrics to ensure the team is meeting objectives, address challenges, and promote accountability.
• Shape Mail Operations Strategy: Design and implement innovative mail operations service strategies aligned with our company’s vision and goals.
• Inspire Excellence: Foster a motivating, high-energy environment where top performers are recognized, and morale stays high.
• Focus on Customers: Ensure that our customers receive exceptional service and that escalated issues are handled promptly and effectively.
• Drive Results: Provide actionable insights and regular performance reports to upper management, highlighting areas for improvement and success.

• Performs professional level accounting support, related to the most complex accounting tasks. 
• Advanced level within the scope of the position. 
• Works independently and requires very minimal supervision.

The candidate develops innovative predictive models and analytical tools to improve profitability, growth, and operational efficiency. This position will help support predictive modeling needs across a growing portfolio of high-profile advanced analytics projects with the Strategic Analytics team. As a key member of the team you will also play a role in advancing predictive modeling capabilities, enabling Arch to make better decisions.

Responsibilities:

• Collaborate with experienced modelers to build predictive models and analytic solutions using Python or R; apply techniques such as GLM, GAM and decision trees
• Manipulate data using R or SQL Server; develop advanced ad hoc queries to investigate data anomalies and to summarize data for pattern detection
• Develop Python or R functions and SQL stored procedures to automate recurring tasks
• Create and maintain documentation associated with models
• Assist in implementation and testing of models
• Develop dashboards in Power BI to facilitate analyses that support modeling efforts or enable model usage
• Monitor the performance and usage of models

This role is primarily responsible for performing intercompany billing transactions and processes in compliance to generally accepted accounting principles, finance policies and internal controls.

Responsibilities & Duties

• Gather and review required back up documentation for manual intercompany invoices.

• Process intercompany manual billing of the assigned business group.

• Validate disputes raised by checking the record and supporting documents for accuracy.

• Recommend resolution for aged items.

• Ensure intercompany receivables are collected within the period prescribed.

• Address reconciliation issues and queries of assigned balance sheet accounts.

• Prepares simple intercompany balance sheet reconciliations and periodic financial reports.

• Perform month-end book closing and reporting management within the assigned sub-process.

• Escalate issues and concerns to the Team Lead for timely resolution

• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.

• Perform assigned tasks in compliance with service level agreement, process, policies, and procedures.

• Provide assessment in identified issues and documentation to assist in investigating and in resolving issues.

• Participate in process improvement initiatives to streamline processes, improve customer experience, and increase productivity.

Job Brief

The role will be responsible for supporting end-to-end project accounting life cycle activities for assigned accounts and projects. The role will be involved with stakeholder coordination to execute processes that will drive the completion of assigned projects.

Responsibilities & Duties

• Perform moderately complex tasks that support multiple and varied projects in compliance with the contract, service level agreement, define methodologies, and procedures
• May need to provide guidance to junior members of the team
• Reviews project financials for accurate revenue recognition
• Perform in-depth project analysis and provide recommendations based on findings
• Provide analysis, resolutions, and recommendations for moderately complex process improvements and technical issues through existing technical procedures and methodologies
• Support the Team Lead/Manager in handling escalations and managing disputes related to project financials
• Maintains and prepares SOP/DTP of current processes and the incorporate documentation updates
• Participate in audit-related activities and prepare audit responses
• May support junior members of the team in addressing routine issues within the assigned processes
• Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues
• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager

The role is part of the Source to Pay Team supporting the risk management of Third-Party Business Partners. The role is expected to do assigned tasks with direct supervision. Under direct supervision, the role will execute assigned tasks and collaborate closely with various teams, including Procurement, Cross-Functional Partners, Requisition to Receipt and Invoice to Pay Teams, and Accounts Payable and Receivable.

Duties & Responsibilities:

• Analyze and review new supplier requests forms by conducting thorough investigations and background checks; verify their legitimacy and compliance

• Coordinate with suppliers to ensure updated information is reflected in all relevant systems.

• Communicate timely with requesting departments and relevant users to clarify needs and requirements; Document findings and provide recommendations for approval or rejection.

• Maintain and update key contact information for both new and existing suppliers. Support the retriggering of Inherent Risk Questionnaire (IRQ) processes as needed (e.g. due to changes in key contact information).

• Update the tracker on IRQ progress and highlight any overdue tasks and IRQs that have timed out.

• Maintain records of IRQ monitoring activities.

• Monitor the status of active IRQs to ensure timely processing and completion. Identify and escalate any delays or issues in the IRQ process with the support of the senior members of the team/Team Lead.

• Support the timeout process for IRQs, ensuring that any IRQs that exceed predefined time limits are appropriately addressed by coordinating with users. Implement corrective measures to prevent future timeouts based on existing guidelines.

• Review IRQs paused during onboarding by communicating with suppliers and internal teams to determine the cause and necessary steps to resume or cancel the onboarding. Document decisions and communicate outcomes to relevant parties

• Support the recertification process of suppliers, ensuring compliance with organizational standards and requirements. Assist in the preparation and distribution of recertification documents. Track the status and update the recertification records in the supplier database accordingly.

• Support Employee Center to ensure efficient communication and information flow. This includes addressing any issues with the guidance of senior members of the team and team lead.

• Monitor and respond to queries in the Employee Center mailbox.

• Distribute relevant information to employees as needed.

• Organize and document all email correspondence.

• Support and direct users to the correct procedures in managing Third Party Risk

• Review and record all third-party data within service level agreement (SLAs) timely and accurately.

• Perform all assigned tasks in compliance with SLA, process, policies, and procedures.

• Manage daily collection activities involving monitoring of team’s tasks and provide support in driving the completion of assigned end-to-end billing process.

• Act as first level escalation point for critical issue resolution and ensure that queries, concerns, and escalations are addressed on a timely manner. Responsible for escalating the issues further as and when necessary.

• Develop strong stakeholder relationship and collaborate with Project Managers, internal and external stakeholders to achieve customer satisfaction.

• Provide guidance in the process and maintain an excellent standard of quality work.

• Ensure there is a suitable segregation of duties within the team, meeting all control requirements.

• Review the accuracy of the process and recommend elimination of potential risk that may have business and/or financial impact.

• Contribute technical expertise and experience to engage team collaboration, address knowledge gaps, and improve efficiency.

• Implement strategies based on accurate and meaningful data reports and analysis and/or keen observations.

• Identify and analyze complex issues and recommend solutions or alternatives.

• Lead short term projects and supports medium to long term projects and contribute to long term initiatives planning.

• Lead and/or participate in various governance meetings to discuss operational results, issues, strategies, and solutions to improve team’s performance with internal/external stakeholders.

• Conduct performance management activities based on prescribed cadence. These activities may include team meetings, coaching sessions, and midyear/annual performance review, etc.

• Lead, manage and execute transition-related activities such as FTE allocation, training delivery, DTP writing, hyper care monitoring, and lead/participate in transition governance meetings to ensure successful and timely transition completion.

• Recommends resource planning solutions for changing resource loading and work volumes. May be involved in recruiting activities as needed.

• Sets performance and behavioral expectations.  Conducts regular review, provide feedback and coaching, and other developmental, training and learning opportunity plans to ensure the success of the individuals within the team.

Job Brief

The role will be responsible for supporting end-to-end project accounting life cycle activities for assigned accounts and projects. The role will be involved with stakeholder coordination to execute processes that will drive the completion of assigned projects.

Responsibilities & Duties

• Perform moderately complex tasks that support multiple and varied projects in compliance with the contract, service level agreement, define methodologies, and procedures
• May need to provide guidance to junior members of the team
• Reviews project financials for accurate revenue recognition
• Perform in-depth project analysis and provide recommendations based on findings
• Provide analysis, resolutions, and recommendations for moderately complex process improvements and technical issues through existing technical procedures and methodologies
• Support the Team Lead/Manager in handling escalations and managing disputes related to project financials
• Maintains and prepares SOP/DTP of current processes and the incorporate documentation updates
• Participate in audit-related activities and prepare audit responses
• May support junior members of the team in addressing routine issues within the assigned processes
• Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues
• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager

This role will be part of team that ensure the design, implementation, and evolution of a robust compliance and controls framework across GBS. This role is central to ensuring that Global Business Services operates in accordance with all relevant laws, regulations, and internal policies, including Sarbanes-Oxley (SOX). The ‘Risk Management and Compliance Lead’ will report to the ‘Head of Risk Management & Compliance - GBS’, partner with staff across all functional Finance and HR towers and align closely with GBS Project Teams to embed controls into transformation and digitization initiatives.

Risk Assessment and Mitigation

• Perform GBS-wide compliance risk assessments and control mapping.
• Partner with the business to prepare and maintain SOX narratives and control documentation for GBS processes and perform testing to ensure compliance.
• Partner with staff across all functional Finance and HR towers to embed controls into standard processes and to ensure ongoing operational compliance.
• Prepare regular reporting to advise the ‘Head of Risk Management & Compliance – GBS’ and the GPO/SDLs on risk mitigation actions and control execution gaps.

Training and Communication

• Design and deliver training programs tailored to compliance requirements across all GBS towers.
• Ensure consistent communication of policy updates and new control expectations across GBS teams.
• Create compliance toolkits to support GBS coaching programs.

Auditing and Compliance Monitoring

• Plan, perform and execute periodic compliance audits and self-assessments.
• Oversee a self-testing program across all functional towers to proactively identify, remediate and track closure of control gaps before internal/external audits.
• Support the tower teams on self-assessments findings, interpreting results and mitigation plans.
• Track trends across self-testing outcomes and escalate systemic issues.
• Monitor real-time compliance across all delivery hubs and flag emerging issues.
• Partner with internal and external auditors to ensure compliance with relevant local regulatory requirements.

Change & Project Compliance Integration

• Identify and implement changes that generate efficiencies and foster a culture of continuous improvement.
• Participate in GBS-led projects (automations, transitions) to ensure compliance and control design from the start.
• Review compliance frameworks for new tools and workflows.
• Align with the ‘Head of Risk Management & Compliance – GBS’ to ensure process design changes meet compliance requirements.

• Support Global Business Services across all locations in completing end‑to‑end Records of Processing Activities (RoPA) and conducting data protection assessments (DPIA, TIA, LIA) in alignment with regulatory requirements, internal standards, and service expectations.

• Support the execution of data privacy self- audits to ensure compliance with regulations. 

-       Monitor compliance with data privacy policies and regulations, reporting any issues or breaches. 

• Assist in maintaining and updating data privacy procedures. 

• Translate regulatory, legal, and policy guidance into operationally usable assessments and outputs.

• Proactively identify and contribute to the continuous improvement of templates, tools, guidance documents, and assessment practices

-       Help identify potential data privacy risks, assess and recommend proportionate mitigation measures or support the development of mitigation strategies. 

• Analyzes issues and identifies solutions using established techniques and recommends approaches for new or complex issues.

• Work with various stakeholders to ensure data privacy standards are upheld and needs are supported.

-       Assist in the development and delivery of training programs on data privacy. 

• Work with various stakeholders to ensure data privacy standards are upheld and needs are supported.

-       Lead and support key projects, audit reviews, activities, and documentation.

• Manage and organize data privacy documentation, ensuring accuracy and accessibility. 

• Handle administrative tasks related to data privacy, including scheduling, reporting, and record-keeping. 

The Junior Business and Digital Solutions Analyst will support the design, analysis, and implementation of digital and automation initiatives across the organization. This role works closely with business stakeholders, developers, and project coordinators to gather requirements, document processes, assist in testing activities, and ensure solutions meet business needs. The ideal candidate is detail-oriented, analytical, and eager to learn modern digital tools and methodologies.

Process Analysis and Reengineering: Conducts thorough analysis of existing business processes across various departments and functions. Utilize Lean Six Sigma, Agile and Design Thinking or any practical frameworks/methodologies to identify inefficiencies and opportunities for improvement.

Requirements Gathering: Collaborates with stakeholders to elicit, document, and prioritize business requirements for digitalization and automation projects. Ensure alignment with strategic objectives and user needs.

Solution Designing: Translates business requirements into 100% comprehensive solution designs, leveraging expertise in digital technologies and automation tools. Develop detailed process maps, activity diagram, user stories, and functional specifications.

Cross-Functional Collaboration: Works closely with developers, subject matter experts, and stakeholders to implement digital solutions and ensure seamless integration with existing systems and workflows.

Change Management: Facilitates change management activities to support the adoption of new processes and technologies. Provide training and documentation to end-users and stakeholders.

Continuous Improvement: Drives a culture of continuous improvement by monitoring key performance indicators (KPIs), soliciting feedback, and iterating on solutions to achieve optimal outcomes.

Digital Solutions Assistance: Provides support for digital initiatives involving automation and industrialization initiatives (e.g., RPA, Cognigy, Power Platform, PBI development). Help maintain configuration documentation and solution details. Assist in basic troubleshooting and triaging issues with the support team.

• Follow up customer calls
• Respond to customer’s email inquiries in a timely manner
• Process orders, forms, and claims
• Provide product and service information to customers
• Manage and update customer databases
• Data processing and maintaining accurate Customer and Material Master Data
• Management of B2B system updates and processing uploads
• Research required information using available resources
• Manage and resolve customer complaints

• Provide consultancy services to the insurance and healthcare vertical to set up the clinical/bill review/insurance practice.
• Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet their expectations.
• Participate in RFPs, client proposals, client meetings & sales calls as directed by the supervisor.
• Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact business outcomes.
• Identify the training needs that will equip the staff with fundamental skills and knowledge for the clinical/bill review/insurance programs.
• Have a thorough understanding of the various system tools and operational procedures utilized within the program and provide guidance/recommendations to the operations team on improving service delivery/outcomes.
• Collaborate with stakeholders on a regular basis for creating strategies.
• Conduct all defined and required process compliance and adherence to all team members, partners, and third-party providers for clinical insurance program and provide recommendations to improve the framework/rectify the identified gaps.

Work Setup: Onsite (McKinley Taguig)

Start Date: ASAP

Requirements:

• Active Registered Nurse
• At least 1 year of BPO Clinical / Healthcare experience or 1 year of Bedside / Hospital Experience
• Strong communication skills
• Willing to work onsite in McKinley, Taguig

Responsibilities:

• Clinical Review & Documentation: Analyzing medical records for accuracy, compliance, and appropriateness of care.
• Claims Processing: Determining patient eligibility, validating medical claims, and managing insurance coverage.
• Utilization Management: Reviewing treatment plans against medical policies to ensure cost-effective care.
• Case Management & Liaison: Communicating with healthcare providers and patients to facilitate care and resolve inquiries.
• Clinical Training (if applicable): Developing or delivering training programs for healthcare staff.

#TASQCorp