Total 12 job vacancies by Sutherland

*For Pooling Purposes*

We are seeking a Team Manager to lead Mail Operations supporting email abuse, phishing, spam, and trust & safety workflows. This role is responsible for managing a team of analysts in a 24x7 SOC aligned environment, ensuring operational excellence, SLA adherence, and high-quality email abuse mitigation.

The ideal candidate has strong email security domain knowledge, hands on experience with Splunk, and proven experience managing teams in a fast-paced operational setup.

Managers in this role get to:

• Lead with Impact: Drive daily support service operations by setting clear goals, tracking team performance, and achieving outstanding results.
• Coach and Develop: Empower team members through training, mentoring, and skill development to help them excel and grow.
• Monitor Performance: Utilize key metrics to ensure the team is meeting objectives, address challenges, and promote accountability.
• Shape Mail Operations Strategy: Design and implement innovative mail operations service strategies aligned with our company’s vision and goals.
• Inspire Excellence: Foster a motivating, high-energy environment where top performers are recognized, and morale stays high.
• Focus on Customers: Ensure that our customers receive exceptional service and that escalated issues are handled promptly and effectively.
• Drive Results: Provide actionable insights and regular performance reports to upper management, highlighting areas for improvement and success.

Managers in this role get to:

Impact the business: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition.

Manage administrative responsibilities: Such as attendance tracking, queue administration, and corrective delivery.

Influence the lives of others: Develop, train, and manage team members.

Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.

Keep morale high: Ensure motivational programs are in place and encourage frequent recognitions.

Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.

Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.

Keep leaders informed: Relay important information in the form of timely and accurate reports. 

Sutherland is seeking an attentive and analytical person to join us as a.Net Developer to be responsible for overseeing the quality of calls and customer service delivery. We are a group of dynamic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Responsibilities: 

• Keep management updated: Should update the management on the status.
• Analytical skills: Good analytical skills and able to think End to End solution for the requirements provided.
• Development activities: Responsible for design, coding, Testing and deployment (if required) of the complete application for the requirements provided.
• Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction; provide coaching and feedback to CSRs.
• Strengthen relationships: Should work as a team and be able to communicate effectively with customer and team members.
• Take the lead: Able to debug the production issue quickly and provide the root cause analysis with resolution for the issue.

The Lead BI Engineer will be responsible for architecting, developing, and optimizing enterprise-scale business intelligence solutions. This role requires deep expertise in Power BI, Azure, Databricks, and SQL, with the ability to design scalable data pipelines, deliver advanced analytics, and drive BI adoption across the organization. The ideal candidate combines strong technical skills with leadership capabilities, guiding teams and collaborating with stakeholders to enable data-driven decision-making.

Key Responsibilities

Data Engineering & Pipeline Development

• Design and implement data ingestion pipelines from multiple sources using Azure Databricks.
• Develop scalable and reusable frameworks for ingesting and transforming datasets.
• Integrate end-to-end data pipelines ensuring data quality, consistency, and governance.
• Work with event-based/streaming technologies for real-time data ingestion and processing.
• Optimize Databricks code and perform performance tuning for large-scale workloads.

SQL Development & Optimization

• Strong expertise in SQL, T-SQL, and PL/SQL with hands-on experience in SQL Server.
• Write, analyze, and optimize complex SQL queries including stored procedures, functions, triggers, joins, updates, and constraints.
• Deep knowledge of SQL architecture: Agent Jobs, Indexes, Partitions, Views, and Procedures.
• Proven ability to design high-performance queries and implement best practices for SQL optimization.

BI & Visualization

• Lead the design and development of Power BI dashboards, reports, and KPI scorecards.
• Proficient in DAX, advanced calculations, and data modeling aligned with warehouse standards.
• Collaborate with business stakeholders to translate requirements into actionable BI solutions.
• Champion BI adoption and foster a culture of data-driven decision-making.

Cloud & Infrastructure

• Design and deploy data applications on Azure cloud solutions (Synapse, Data Lake, SQL DB, Blob Storage).
• Hands-on experience with Azure Data Factory, Azure Functions, and Azure DevOps for automation and orchestration.
• Provision and manage Databricks clusters, including scheduling and job automation.
• Familiarity with AWS/GCP integration where applicable.

Advanced Analytics & Development

• Experience with PySpark and Python for data processing and advanced analytics.
• Hands-on experience with Spark SQL, Spark Streaming, Delta Lake, and Scala/Python notebooks.
• Develop proofs of concept (POCs) and prototypes with customer teams.
• Implement transformational big data projects, including real-time streaming using Databricks.

Role Title: Lead Consultant – SAP BTP Integration with AI, Joule experience

Employees can work remotely

Full-time

Job Description

We are seeking a highly accomplished SAP BTP Integration Lead to architect, lead, and govern enterprise‑scale integration landscapes across SAP and non‑SAP systems. This is a strategic, hands‑on leadership role requiring deep expertise in SAP PI/PO, SAP CPI, and SAP Integration Suite, along with strong experience supporting S/4HANA transformations, preferably within RISE with SAP programs.

The role demands a strong understanding of hybrid and cloud integration architectures, API‑led and event‑driven designs, and the ability to embed AI‑driven intelligence—including SAP AI services and SAP Joule—into integration scenarios to improve automation, resilience, and operational efficiency.

You will serve as the integration architecture authority, guiding full‑lifecycle SAP S/4HANA programs, enabling clean‑core principles, and ensuring scalable, secure, and future‑ready integrations across complex enterprise landscapes.

Key Responsibilities

Integration Architecture & Solution Design

• Architect, design, and deploy enterprise integration solutions using SAP Integration Suite (CPI, API Management, Event Mesh, Open Connectors) to enable seamless, real‑time integration between SAP and third‑party systems.
• Define target‑state integration architectures supporting cloud, hybrid, and on‑premise landscapes, ensuring scalability, performance, security, and high availability.
• Lead modernization initiatives migrating SAP PI/PO interfaces to SAP CPI / Integration Suite, following best practices and clean‑core principles.

SAP S/4HANA & RISE with SAP Enablement

• Lead integration workstreams for SAP ECC to S/4HANA transformations, including RISE with SAP Private Cloud and Public Cloud deployments.
• Design and govern integration patterns between SAP S/4HANA and SAP BTP, ensuring alignment with SAP Activate methodology and SAP reference architectures.
• Collaborate closely with functional, BASIS, security, and hyperscaler teams to ensure seamless end‑to‑end system interoperability.

AI, Automation & SAP Joule Enablement

• Integrate intelligent solutions using SAP AI/ML services, focusing on automation, classification, prediction, and anomaly detection within integration flows.
• Leverage SAP Joule as an integration copilot to:
  • Improve integration design productivity
  • Enable intelligent error analysis and root‑cause insights
  • Support operational automation and decision‑making
• Drive adoption of AI‑enabled integration patterns, including intelligent routing, payload enrichment, and sentiment or document analysis.

Implementation Lifecycle Leadership

• Guide full lifecycle SAP S/4HANA implementations using SAP Activate: Discover, Prepare, Explore, Realize, Deploy, and Run.
• Oversee interface development, unit testing, integration testing, UAT support, cutover planning, and hypercare.
• Ensure robust monitoring, alerting, and operational governance of integration landscapes.

Enterprise Integration Coverage

• Lead integrations between SAP S/4HANA and:
  • SAP IS‑Oil
  • SAP CX (Commerce Cloud, CPQ, Sales Cloud, Service Cloud)
  • SAP Analytics Cloud (SAC)
  • External systems including:
    • Banking & payment platforms
    • Foreign exchange and commodity price feeds
    • Government and sanctions screening systems (e.g., US sanctions sites)
    • Logistics, trading, and partner platforms

Job Description

Seeking a highly experienced SAP SD (Sales and Distribution) Consultant with 10-12 years of hands-on experience, including at least one full life cycle implementation of S/4HANA Public Cloud. The ideal candidate will have a deep understanding of sales processes and distribution management, along with advanced expertise in SAP SD modules and S/4HANA Public Cloud solutions. 

 
Key Responsibilities: 

 
1. SAP SD Implementation: 

• Lead the design, configuration, testing, and deployment of SAP SD modules. 

• Successfully manage and deliver at least one full life cycle implementation of SAP S/4HANA Public Cloud. 

• Customize SAP SD solutions to meet specific business requirements and ensure alignment with sales and distribution processes. 
   

2. Sales and Distribution Process Optimization: 

• Analyze current sales and distribution processes to identify inefficiencies and opportunities for improvement. 

• Collaborate with business stakeholders to optimize order-to-cash processes, pricing, billing, and distribution logistics using SAP SD. 
   

3. S/4HANA Public Cloud Expertise: 

• Provide expert-level guidance and hands-on experience with S/4HANA Public Cloud, focusing on the sales and distribution modules. 

• Advise on best practices for implementing and optimizing S/4HANA Public Cloud in a global or multi-site environment. 
   

4. Project Management: 

• Work closely with project managers to plan, execute, and monitor SAP SD-related projects, ensuring timely and within-budget delivery. 

• Identify and mitigate project risks and resolve issues as they arise. 
   

5. Stakeholder Engagement: 

• Liaise with key stakeholders, including sales, distribution, and IT teams, to ensure the SAP SD solution meets business needs. 

• Provide training, support, and guidance to end-users to ensure efficient use of the SAP SD system. 
   

6. Integration and Collaboration: 
 

• Collaborate with other SAP module consultants (e.g., MM, FICO) to ensure seamless integration across modules. 

• Maintain strong knowledge of cross-functional processes and ensure that SAP SD integrates well with other business processes. 
   

7. Documentation and Reporting: 

• Create and maintain comprehensive documentation, including configuration guides, process flows, and user manuals. 

• Generate and present reports on project progress, system performance, and process efficiency to management. 

• Provide consultancy services to the insurance and healthcare vertical to set up the clinical/bill review/insurance practice.
• Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet their expectations.
• Participate in RFPs, client proposals, client meetings & sales calls as directed by the supervisor.
• Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact business outcomes.
• Identify the training needs that will equip the staff with fundamental skills and knowledge for the clinical/bill review/insurance programs.
• Have a thorough understanding of the various system tools and operational procedures utilized within the program and provide guidance/recommendations to the operations team on improving service delivery/outcomes.
• Collaborate with stakeholders on a regular basis for creating strategies.
• Conduct all defined and required process compliance and adherence to all team members, partners, and third-party providers for clinical insurance program and provide recommendations to improve the framework/rectify the identified gaps.

Assistant Managers in this role get to:

• Build the company: Identify and recruit the best-fit personnel to help drive the team and company to higher levels.
• Set the path to success: Support recruiting and hiring efforts to ensure a positive and smooth experience for candidates and/or new hires.
• Strengthen relationships: Establish and maintain communication with team members; understand needs, resolve issues, and meet expectations.
• Drive Sutherland forward: Make recommendations to enhance processes and boost ease and efficiency.
• Keep Sutherland grounded: Support, create, and oversee proper documentation of processes and/or employees and ensure adherence to policies and guidelines.
• Take the lead: Provide strategic input on best sourcing channels and serve as a primary source of staffing and recruitment strategy advice, consultation, and education.