Total 43 job vacancies by Delivery Hero

Commercial leader to own and scale Retail Media partnerships across APAC & EU. This role combines team leadership, strategic account ownership, and revenue delivery, with a strong focus on CPG brands and agency groups.

You will lead a team responsible for execution and pipeline development, while personally driving the most strategic partnerships and multi-market deals.

Key Responsibilities

1. Revenue Ownership & Commercial Leadership

• Own and deliver regional Retail Media revenue targets across CPG, agencies, and non-endemic partners

• Build and maintain a high-quality pipeline  with clear conversion plans

• Lead commercial strategy for multi market deals, ensuring consistency in pricing, packaging, and deal structures

2. Team Leadership & Performance Management

• Lead and develop a team of partnership managers / sales leads

• Set clear targets, pipeline expectations, and performance standards

• Drive accountability on execution quality, not just activity

• Coach the team on negotiations, deal structuring, and senior client engagement

3. Strategic Account Ownership

• Personally own and grow relationships with top regional CPGs and agency groups

• Lead negotiations for high-value, multi-market partnerships

• Build long-term JBPs embedding Retail Media as a core investment pillar

• Act as executive sponsor for key accounts

4. Agency & CPG Growth Engine

• Unlock agency budgets (WPP, Dentsu, Publicis, etc.) to drive incremental demand

• Convert top CPGs into always-on Retail Media investors

• Scale regional deals into structured, repeatable frameworks

5. Cross-functional & Market Leadership

• Partner with local commercial and QC teams to ensure strong execution

• Align with product and AdOps to scale solutions and unlock inventory

6. Operating Model & Scalability

• Build and standardize best-in-class ways of working (pipeline management, program selling, JBPs)

• Improve forecasting accuracy and commercial discipline across markets

• Ensure the team operates with clear ownership and prioritization

This role is only opened to locals / PR in Malaysia

As a Geomatics Specialist (covering APAC, EU, TK), you will play a vital role in optimizing delivery zones, improving logistics performance, and enhancing customer experience. You will collaborate with both Local and Regional teams to implement innovative logistics solutions, analyze complex datasets, and drive continuous improvement that powers scalability and operational excellence.

Key Responsibilities:

• Optimize delivery zones across 18 APAC and EU markets to boost logistics efficiency and expand customer choice.

• Analyze and transform large data sets into clear and actionable visualizations, providing critical insights to guide team decision-making.

• Collaborate cross-functionally with local and regional teams to refine workflows, AVR configurations, and zone performance.

• Lead the implementation and rollout of new logistics products and features from end to end, ensuring quality and efficiency improvements.

• Drive continuous improvement projects that align with business goals and enhance operational scalability across diverse markets.

• Act as a bridge between regional operations and central product teams to ensure strategic alignment and successful implementation.

Company Description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

We are seeking a dynamic Principal Backend Software Engineer to join our Growth Tribe, which focuses on products designed to help us acquire, retain, and grow our customer base. In this role, you will lead the design and development of our backend systems, ensuring they are scalable, reliable, and built for extensibility.

You will have a significant impact on how we build and deliver backend services that power our products. Equally important is your ability to empower and mentor colleagues, helping them grow in their roles. You will serve as a role model in introducing change, demonstrating that ambitious goals can be achieved. By inspiring and rallying other engineers, you will help drive innovation and ensure we accomplish even the most challenging projects.

The ideal candidate has extensive experience with backend systems, including service-oriented architectures, APIs, databases, and cloud infrastructure. You are comfortable working with CI/CD pipelines, observability tools, and have a passion for building efficient, reusable, and high-performance components. You will collaborate closely with cross-functional teams to deliver consistent, reliable, and scalable experiences for our products that directly impact customer growth and engagement.

Join us in creating products that help our customers discover, engage with, and love our platform. Every system and service you build will enhance user experience, accelerate growth, and contribute to long-term customer satisfaction and loyalty across diverse markets.

Key Responsibilities:

• Backend Architecture & Strategy: Lead the architecture, development, and implementation of backend systems, ensuring they are scalable, maintainable, and aligned with the long-term vision of the Growth Tribe.
• Reusable Service & API Development: Design and implement scalable services, APIs, and shared modules that can be leveraged across multiple products. Establish best practices for creating reusable backend components that promote efficiency, consistency, and maintainability.
• Cross-Team Collaboration: Work closely with product, UX, and frontend teams to understand requirements and ensure backend capabilities support both current and future product needs, enabling growth-focused initiatives.
• Performance & Optimization: Lead efforts in system performance monitoring, tuning, and optimization, ensuring high availability, low latency, and efficient resource utilization. Identify and resolve system-wide issues in databases, caching layers, message queues, and other backend components.
• Security & Compliance: Ensure that backend systems adhere to security best practices and regulatory standards. Integrate security, data protection, and compliance features into the architecture to safeguard customer and company data.
• Leadership & Mentorship: Provide technical leadership and guidance to backend engineers, mentoring senior and mid-level staff. Foster a culture of collaboration, innovation, and continuous improvement, raising the technical bar across the team.
• Research & Innovation: Stay up-to-date on the latest backend technologies, cloud platforms, and system design patterns, and drive long-term innovation by introducing cutting-edge solutions that improve scalability, reliability, and growth metrics.

Qualifications

What you can bring to the table:

• Bachelor’s degree in Computer Science or equivalent education or practical experience.
• 10+ years of experience in backend engineering, with a strong focus on scalable, complex systems, distributed architecture, and service-oriented design. Proven experience in guiding engineering strategy at an organizational level.
• Strong expertise in backend programming languages and frameworks (preferably Go) and a deep understanding of system design, APIs, and microservices architecture.
• Extensive experience with building and operating high-performance, highly available backend systems, including databases, caching, message queues, and event-driven architectures.
• Proficiency in designing modular, reusable, and maintainable backend components for large-scale systems. 
• Hands-on experience with CI/CD pipelines, automated testing, and deployment workflows for backend services.
• Proven ability to lead and mentor engineering teams, providing technical direction, promoting best practices, and fostering collaboration across cross-functional teams.
• Strong track record of aligning engineering strategies with company objectives, balancing speed, quality, and impact.
• Experience in performance tuning, debugging, and optimization of large-scale systems, including expertise in concurrency, distributed computing, database optimization, and reliability engineering.
• Passion for driving innovation and building systems that scale with growth, especially in customer-focused products that acquire, retain, and engage users.

Additional Information

What we offer:

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!

foodpanda is operated by Delivery Hero Group (“DH Group”) - the world’s leading local delivery platform, operating in 70+ markets across Asia, Europe, Latin America, the Middle East, and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40,000+ people globally. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017.

In July 2024, Delivery Hero SE merged three of its market-leading food delivery businesses, foodora and Yemeksepeti in Europe, and foodpanda in Asia. All three businesses now make up the second-largest organization within the Delivery Hero Group, and leading food and QCommerce delivery in 18 markets in both regions.

• Manage and enhance the work relationship with the partner restaurant chains through regular, personal contact with the restaurant manager
• Renegotiate the contracts conditions such as commission rate or minimum basket size with restaurant manager on a regular basis
• Convince restaurant manager to implement the backlink on their website and/or a splash page to convert online traffic into additional orders
• Design and improve the aftersales process by streamlining the operations and the CRM system
• Find and convince the best partner restaurants to join the corporate menu booklet and monitor the order evolution as well as customer experience after integration
• Negotiate exclusive deals with the best partner restaurants in order to increase the orders and at the same time safeguarding the relationship quality to the partner restaurant
• Ensure that all partner restaurants maintain a high customer experience and brief them on how to even improve it

• Manage and enhance the work relationship with the partner restaurant chains through regular, personal contact with the restaurant manager
• Renegotiate the contracts conditions such as commission rate or minimum basket size with restaurant manager on a regular basis
• Convince restaurant manager to implement the backlink on their website and/or a splash page to convert online traffic into additional orders
• Design and improve the aftersales process by streamlining the operations and the CRM system
• Find and convince the best partner restaurants to join the corporate menu booklet and monitor the order evolution as well as customer experience after integration
• Negotiate exclusive deals with the best partner restaurants in order to increase the orders and at the same time safeguarding the relationship quality to the partner restaurant
• Ensure that all partner restaurants maintain a high customer experience and brief them on how to even improve it

The Partner Growth Strategy Specialist will be responsible for defining and executing the end-to-end strategy for vendor growth, focusing primarily on improving affordability of the platform. This role involves setting priorities across various growth levers, forecasting and planning for key commercial KPIs, and implementing a Partner ROI model that accounts for regional and country-specific factors  across 15 markets in APAC and Europe.

Main Responsibilities:

• Vendor Growth Direction: Lead the strategy for vendor growth with a primary focus on improving affordability of our platform and prioritize key levers to optimize growth across the vendor base.
• Forecasting & Planning: Own the forecasting and planning process for important KPIs in the commercial space, ensuring targets are met and performance is optimized.
• Partner ROI Model: Define and implement a comprehensive Partner ROI model across the region, incorporating country-specific needs and market dynamics to drive better decision-making and vendor performance.

As a Partnerships Manager at TabSquare, you will spearhead the development and nurturing of TabSquare’s partnership ecosystem to drive revenue and growth. 

Your responsibilities will encompass managing the entire partner development cycle, from identifying partners to onboarding them and executing go-to-market (GTM) strategies across the APAC region.

WHAT YOU WILL OWN:
● Onboard potential foodpanda vendors on the platform via phone call & livechat
● Assist the sales team on face-to-face/call training sessions with potential vendor
● Provide the support to the vendors to ensure they are satisfy with foodpanda
● Setting up relevant accounts for potential vendors for them to start selling on foodpanda
● Provide first call resolution to the vendor if needed
● Any other ad hoc tasks as requested by your line manager

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE:
● Highly communicative with a pleasant personality
● Fluent in written and spoken Mandarin and English is a must
● Proactive and self-motivated individual who thrives on meeting targets
● Prior call center experience a plus, but not compulsory

WHAT YOU WILL OWN:
● Onboard potential foodpanda vendors on the platform via phone call & livechat
● Assist the sales team on face-to-face/call training sessions with potential vendor
● Provide the support to the vendors to ensure they are satisfy with foodpanda
● Setting up relevant accounts for potential vendors for them to start selling on foodpanda
● Provide first call resolution to the vendor if needed
● Any other ad hoc tasks as requested by your line manager

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE:
● Highly communicative with a pleasant personality
● Fluent in written and spoken Mandarin and English is a must
● Proactive and self-motivated individual who thrives on meeting targets
● Prior call center experience a plus, but not compulsory

Reports To: Chief of Staff

Role Overview:

We are looking for a driven and detail-oriented Strategy Associate to support the Chief of Staff and the Executive Leadership Team—helping to ensure the company’s highest priorities are executed with precision and no critical decision falls through the cracks. This role is individual-contributor based, with full-cycle project and governance ownership. You will be working across all internal departments to synthesize data into strategic insights, track progress, and maintain the organization’s operating rhythm.

Key Responsibilities:

• Analyze complex datasets (financials, KPIs, market trends) to extract key takeaways, provide concise briefing notes and strategic recommendations for the leadership team.

• Proactively monitor business performance to highlight unusual trends, performance gaps, or emerging risks across various units before they escalate.

• Take "ambiguous" business problems and break them down into logical frameworks and actionable workstreams.

• Own the end-to-end creation of professional regular reports for management meetings, ensuring a cohesive and data-driven narrative and design high-impact visual presentations for stakeholder meetings, board presentations and company offsites.

• Distill executive discussions into clear action items, ensuring decisions are captured with total clarity on ownership, and workstreams are moving forward across different departments.

• Serve as the organization’s "checks and balances" by conducting regular pulse-checks with stakeholders to track the progress of assigned actions and OKRs.

• Lead high-priority projects that sit outside traditional departmental remits, and able to pivot quickly when priorities shift under tight deadlines.

• Identify where critical projects are stalling and collaborate with the Chief of Staff to re-allocate resources or troubleshoot bottlenecks.

• Act as a neutral intermediary and point of contact for department leads, facilitating cross-functional alignment while handling sensitive information with absolute discretion.

WHAT YOU WILL OWN:
Tasked with the care of a portfolio of partner accounts, you will be expected to:
- Have the ability to sell on the phone as second nature.
- Manage and grow the revenue of each account.
- Provide operational support when needed.
- Monitor each account’s performance metrics and ensure compliance with Foodpanda’s operational standards.
- Meet and/ or exceed the expected daily productivity in terms of the number of calls and sales.
- Meet requirements in the areas of documentation accuracy, partner approval and systems processing.
- A knack for objection handling, persuasiveness, instilling urgency and acting in a fast-paced fashion.
- Problem-solving comes as second nature; constantly striving to provide solutions which are in sync with company offers.

Real-Time Operations (RTO): The Core of Pandora’s Operations

The Real-Time Operations team is the driving force behind our 17 markets (across our 3 brands), operating 24/7 to ensure seamless deliveries and proactive management. Whether it’s tech issues, severe weather, or unexpected disruptions, this team detects, reports, and mitigates events in real-time—saving millions in potential losses and ensuring thousands of customers receive their meals on time.

But the role doesn’t stop at damage control. The Real-Time Operations Team is a powerhouse of insights, identifying trends and initiating strategies to elevate operations across markets. If it happens, they know about it—and they act decisively.

Join the team that’s always in control, always innovating, and always making a difference.

Position Overview:

Are you ready to be part of a team that drives operations across 17 markets and ensures everything runs smoothly? We’re looking for sharp, detail-oriented individuals to join our Real-Time Operations team—a fast-paced environment where precision, focus, and quick decision-making are key.

As a Real-Time Operator, you will play a vital role in monitoring processes, performing critical manual tasks, and ensuring that disruptions are identified and addressed in real-time. This is more than just a job—it’s your chance to be the backbone of operations that impact thousands of customers every day.

Key Responsibilities:

• Perform manual tasks and operations in the Real-Time Operations Team with accuracy and attention to detail.
• Monitor systems and processes, ensuring tasks are completed without errors.
• Follow step-by-step instructions and procedures precisely to ensure operational success.
• Identify and raise any issues or concerns promptly, communicating them to the appropriate team members.
• Collaborate with team members to ensure all tasks are completed effectively and efficiently.
• Understand and follow explanations of processes to apply them accurately.
• Take on additional tasks as required, depending on workload and team needs.
• Learn and adapt to new operational tools or system updates as required.
• Maintain accuracy and concentration during time-sensitive or high-volume periods.
• Work flexible shifts to ensure seamless 24/7 coverage.

We are looking for a Senior Backend Engineer to be part of our Foundation Tribe, to support our growing regional Product team here in Singapore as part of an international team of highly talented and motivated people.

Responsibilities:

• Diagnose and resolve complex technical challenges across software and infrastructure layers, with a focus on optimizing performance, reliability, and scalability.
• Contribute to the design and evolution of system architecture to address current business needs while ensuring scalability and adaptability for future technologies.
• Drive code quality by enforcing coding standards, conducting comprehensive code reviews, and implementing automated testing frameworks to ensure early bug detection and software reliability.
• Manage project priorities, deadlines and deliverables within autonomous teams.
• Work in a cross-functional and international team to deliver a holistic solution.
• Participate actively in architectural discussions, open reviews, and knowledge sharing with peers.
• Be an active partner for Product management in order to provide the best value for stakeholders and our customers.
• Good understanding and independent application of cloud environment, CI/CD, testing and validation
• Independently applies design patterns and best practices in reliability management (resiliency, autoscaling, monitoring, alerting)
• Mentor junior engineers, sharing technical knowledge and best practices while modeling strong collaboration, communication, and leadership skills to uplift overall team performance.

We are seeking a dynamic Backend Software Engineer (Golang)  to be part of AdTech team, supporting the growth of our regional Product team based in Singapore. You'll be part of a highly skilled and motivated international team driving innovation across the entire vendor journey.

Responsibilities:

• Designing and implementing the features which will be used across the global platform.
• Collaborate within cross-functional, international teams to manage project priorities, deadlines, and deliverables, driving holistic solutions.
• Contributing to designing and evolving the system architecture to meet current needs and support future growth and technologies.
• Enforcing coding standards and conducting thorough code reviews to maintain high-quality codebase. Implement automated testing frameworks to catch bugs early and ensure software reliability.
• Good understanding and independent application of cloud environment, CI/CD, testing and validation.
• Independently applies design patterns and best practices in reliability management (resiliency, autoscaling, monitoring, alerting).
• Identifying and resolving complex technical issues in software and infrastructure, continuously optimising for performance and scalability.

Turn strategy into scalable, low-cost execution by designing workflows, SOPs and AI-driven vendor journeys.

Major responsibilities

• Design ,maintain and own SOPs across Longtail post graduation vendors

• Build and manage vendor handover and quality gates (Incubation → Growth)

• Design AI and tool-based workflows for vendor management and zombie recovery

• Translate commercial and analytics strategy into executable workflows

• Eliminate manual work and reduce cost-to-serve

• Ensure process consistency across 16 markets and hubs

• Build governance framework (controls, escalation matrices, audit loops)

Success metrics

• Reduction in manual work and handling time

• Process adoption and compliance

• Improvement in vendor experience and activation speed

• Cost-to-serve improvements

• % automation of key workflows