Total 90 Manager front end developer job vacancies in Australia

Job Description

This position shall ensure that building projects remain within budget to provide cost and material estimates and advice, draw up projected budgets, monitor budget, and work alongside a team, noting any design changes and their effect on cost. Quantity surveyors often liaise with builders, architects, engineers, external quantity surveyors and others.

Vendor Sourcing (Liaison with Procurement)

• Vendor Sourcing and Maintaining Vendor List by assisting Procurement

• Providing Quantities and all technical requirement to Procurement

Quantity Surveying & Cost Estimate

• Preparation of Cost Appraisals for Feasibility Studies

• Measurements and Preparations of BOQs

• Preparation of Cost Data and assisting in Cost Plan preparation

• Leads in Value Engineering Exercise for alternative materials and construction methods.

• Working with team and related department/ QS Consultant / Consultants in providing best option for projects

• Identify and communicate potential problems with related departments.

Tender Management & Contract (Including liaison with external QSs)

• Lead/Assisting in Tender Preparation and Tender Management

• Lead/Assisting in preparation of Contract Documents

Post Contract Management (Including liaison with external QSs)

• Prepare and update project budget and actual costs.

• Update Tender Timeline and Cash flow projections.

• To prepare all Variation Orders claims and to review External QS Consultants VO Claims Evaluation and Assessment and their Financial Statements.

• Post Contract administration and final accounts settlement

• Price Comparison and Analysis

• Evaluation and Assessment of all claims

• Cost and Payments Monitoring

• Verify and evaluate detail estimations and preparation of VO / VE

Others

• Familiar and have good understanding on Quantity Surveying process

• Drafting and Preparation of Services Agreements of Consultants

• Drafting and Preparation of Actual Cost vs Budget.

• Good initiative and able to work with Teams of different department.

• To attend progress and technical meetings including all cost and technical internal meetings.

• Be independent and mature in your works and characters.

• To have proper time management at all aspects.

Job Requirements

• Degree in Quantity Surveyor, Construction Economics, Building, Construction Management or Civil Engineering with more than 15 years of experience

• Skills required: Electronic Measurement (CADD, Cost X and Gloden)

• Able to travel to Batam (Day trip / Quarterly)

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or submit your resume to ref70@trustrecruit.com.sg

Please include the following information:

-          Reason for leaving

-          Expected Salary

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Bong Cheong Leong (Alan)

EA Personnel Reg No: R25158271

Responsibilities:

• Oversee the full project lifecycle from feasibility to completion, ensuring delivery within timelines, budget, and required safety and quality standards.
• Lead and coordinate cross-functional teams, consultants, and contractors across design, procurement, construction, handover, and defects management.
• Manage regulatory compliance and authority submissions, ensuring alignment with local requirements and internal governance processes.
• Drive design development and procurement strategies, optimising project efficiency, cost competitiveness, and value engineering outcomes.
• Monitor project and financial performance, while engaging stakeholders to manage risks, resolve issues, and ensure successful project delivery.

Requirements:

• Degree in Civil/Structural Engineering, Architecture, Project Management, or related discipline
• 7 years of relevant experience across design, project management, administration, and site execution
• Solid understanding of construction methods, contracts, regulatory requirements and industry practices
• Well-developed organisational, planning, and problem-solving skills, with the ability to manage risks, delays and project challenges effectively

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume.

EA License No: 13C6305

Reg. No.: R22104949 KOH SHI MIN, JOAN (XU SHIMIN)

For candidates who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Software Development Manager / Engineering

Responsible for both technical leadership and team management to ensure software systems are delivered effectively.

Job Scope

System Design & Architecture

• Define overall system structure (database, backend, frontend, integrations)

• Ensure scalability, security, and performance

• Choose tech stack (e.g., PostgreSQL, APIs, cloud hosting)

• Review and approve technical designs

Development Oversight

• Lead the development team (developers, UI/UX, QA)

• Break down requirements into tasks

• Review code quality and enforce standards

• Ensure timelines are met

( ensure the whole system is built correctly )

Project Management

• Plan project timeline (milestones, sprints)

• Allocate resources (who does what)

• Track progress and resolve delays

• Communicate updates to stakeholders

Team Leadership & Management

• Mentor junior staff

• Conduct performance reviews

• Build team structure (frontend, backend, QA)

Quality Assurance & Testing

• Ensure system is tested before launch

• Define testing process:

• User testing

• Performance testing

• Bug tracking

• Approve final deployment

Deployment & Maintenance

• Oversee system launch

• Ensure uptime and reliability

• Handle updates, bug fixes, improvements

• Plan long-term scalability

Security & Compliance

• Ensure data security (important for HR records)

• Manage access control (roles: contractor, supervisor, approver)

• Ensure backup & recovery systems

Responsibilities

The Front Office Manager assists the Hotel Manager in the overall administration and operation of the Front Office department. The Front Office Manager is primarily responsible for providing leadership, supervision, direction for Front Office department in accordance with the Objectives and Quality Standards established by The Hotel; while driving the business to achieve its maximum potential financially and operationally.

• Responsible for the effective, efficient, and profitable functioning of the Front Office department.
  
• Prepares the short-term and long-term department strategies for onward planning, budgeting, and forecasting together with the Cluster Executive Committee.
  
• Develops, recommends, and advises the Hotel Manager on potential areas for opportunities in pertinence to processes and strategies within the Hotel.
  
• Champions and guides Front Office department in upholding all aspects of the Brand Experience for The Hotel, ensuring all brand touchpoints are delivered consistently in delivering upon the most memorable experiences for our guests.
  
• Detailed JD to be discussed during interview.
  

Requirements

• Diploma in any field
  
• At least 5 years of relevant experience in a similar capacity
  
• Team player with positive attitude, enthusiasm and initiative
  
• Knowledge in Opera System will be advantageous

Responsibilities

• Assist the Front Office Manager in maintaining proper, efficient, and profitable functioning of the department.
  
• Collaborate with the Front Office Manager to develop long-term and short-term strategies planning, plan budgets and forecast for the department.
  
• Provide recommendations and advice to the Front Office Manager for process and strategy improvements within the department.
  
• Analyze trends, changing needs, and guests’ expectations to proactively meet accommodations, services, and facility needs.
  
• Ensure staff support efforts to achieve ARR and occupancy goals through yield management of room inventory.
  
• Monitor the Housekeeping Department to maintain excellent service and cleanliness for guestrooms and public areas within the budget.
  
• Oversee the Reservation Section to achieve yield % goals and provide a 3-month daily booking forecast to the management.
  
• Supervise the Telephone Sections for prompt and friendly handling of administrative and guest calls.
  
• Periodically inspect guest rooms, public areas, lobby, and other facilities ensure consistency of high standards.
  
• Coordinate with Outsource Security for efficient surveillance and proper reporting and follow-up on incidents.
  
• Collaborate with the Front Office Manager and Human Resources for manpower needs, recruitments, promotions, and terminations etc.
  
• Review departmental programs to support team development.
  
• Undertake any other duties assigned by the Front Office Manager with diligence and professionalism.
  

Requirements

• Minimum Diploma or Degree in Hospitality, Tourism, or related field.
  
• At least 3–5 years of Front Office experience, including 1–2 years in a supervisory role.
  
• Strong leadership, communication, and interpersonal skills.
  
• Service-oriented with the ability to support daily front office operations and guest satisfaction.
  
• Proficient in Opera PMS or other hotel front office systems.
  
• Hospitality certifications (e.g., CERT, service excellence, operations management, or leadership) are an advantage.
  
• Professional, well-groomed, and composed in all guest interactions.

Job Responsibilities:

IT Network & Infrastructure

• Oversee the design, implementation, maintenance, and optimization of IT networks, systems, and infrastructure.

• Ensure high availability, scalability, performance, and reliability of IT services across the region.

• Lead infrastructure planning, system upgrades, and disaster recovery/business continuity initiatives.

IT Security & Compliance

• Establish and enforce IT security policies, standards, and governance frameworks.

• Ensure compliance with regulatory, legal, and industry requirements (e.g. data protection, cybersecurity).

• Oversee risk management, security monitoring, incident response, and periodic security audits.

Vendor & Software Partner Management

• Manage relationships with external vendors, software developers, and technology service providers.

• Oversee contract negotiations, service level agreements (SLAs), and vendor performance.

• Ensure vendors deliver solutions that meet business, security, and compliance requirements.

IT Help Desk & User Support

• Lead IT help desk operations with partner vendors to provide timely and effective end-user support.

• Establish service standards, KPIs, and escalation procedures for incident and problem management.

• Ensure a consistent IT support experience for users across all locations.     

Job Requirements:

• Minimum Diploma in It related study

• Minimum 3 years of working experience

• Hands-on experience in network administration, systems management, and end-user support.

• Working knowledge of IT security practices and compliance requirements.

• Experience managing external vendors and service providers.

• Experience in financial services or insurance industry will be an advantage

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format or please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd      

EA License No: 19C9950

EA Personnel: Lee Jun Siong (Johnson)

EA Personnel Reg No: R24120242

About Our Client

Our client is a leading regional developer specializing in sustainable, modern logistics properties built to the highest international standards. Their developments integrate advanced automation and robotics to deliver optimized logistics solutions tailored to today’s fast‑evolving supply chain needs.

They are currently delivering an automated warehouse development incorporating an Automated Storage & Retrieval System (ASRS) and are seeking a capable Senior Project Manager / Project Manager to lead site execution through to completion and handover.

About the Role

This role is responsible for managing the on‑site delivery of an ASRS automated warehouse project, with strong focus on M&E coordination, work sequencing, and specialist system integration. The successful candidate will work closely with the Main Contractor, M&E trades, ASRS vendor, consultants, and internal stakeholders to ensure the project is delivered safely, on schedule, and to the required quality standards.

Key Responsibilities

• Lead and manage all site‑based project activities for the ASRS automated warehouse development.
• Coordinate internal teams, Main Contractor, consultants, specialists, and stakeholders to ensure smooth project execution.
• Lead work sequencing and coordination discussions between the ASRS contractor and Main Contractor.
• Oversee interfaces between structural works, M&E installations, and ASRS systems.
• Ensure contractors and specialists comply with safety regulations, quality standards, and contractual requirements.
• Identify project risks and technical issues early and implement effective mitigation measures.
• Drive on‑site problem‑solving and decision‑making to prevent delays and cost overruns.
• Facilitate and chair site meetings, inspections, coordination sessions, and technical workshops.
• Prepare regular progress reports, updates, and presentations for management.
• Ensure all project documentation is maintained accurately for record‑keeping and compliance.
• Verify that all deliverables meet tender specifications and company quality standards.
• Lead testing, commissioning, and handover to Facilities Management, including O&M manuals and as‑built documentation.
• Review project performance and compile lessons learned for future projects.
• Perform any other duties assigned from time to time.

Requirements

• Degree in Civil & Structural, Architectural, Construction Management, Quantity Surveying, Building Services / M&E Engineering, or equivalent.
• Minimum 6–8 years of relevant construction or project management experience.
• Strong experience in site‑based project delivery, preferably for industrial, logistics, or warehouse developments.
• Solid understanding of M&E coordination and construction sequencing, especially involving specialist systems.
• Experience with ASRS, automation, or mechanised systems is a strong advantage.
• Proactive, detail‑oriented, and able to work independently while managing multiple stakeholders.
• Strong communication, leadership, and problem‑solving skills.
• Knowledge of local building codes and site safety requirements.
• Proficient in Microsoft Office and AutoCAD.
• Able and willing to travel between site and office as required.

Please send your CVoutlining your relevant experience to wenyu.jiang@peoplesearch.jobs (JiangWenyu, Reg No: R1332558).

You may forward this great opportunity to someone who would be a great fit for this role. Please indicate your availability, expected salary and reason for leaving current job.

All information will be kept strictly confidential. We regret to inform that only successful applicants will be contacted.

PeopleSearch Pte Ltd

EALicense No: 16S8057

At Hegen, we redefine the parenting experience with award-winning innovations tailored for mothers and their little ones. As a trusted brand in mother and baby products, our mission is to empower mothers in their breastfeeding journey and ease the transition into parenthood through meaningful products and services. Recognized as one of Singapore’s top 10 fastest growing companies, Hegen takes pride in creating practical solutions that combine thoughtful designs with functionality and sustainability for time-strapped parents.

The Front of House Manager will report to the Head of People & Workplace Experience, with the Deputy Head of Workplace Experience overseeing day-to-day operations and guidance. As the face of Hegen’s award-winning Experiential Centre, you will ensure that every guest interaction reflects our commitment to quality and excellence.

In this role, you will embody Hegen’s values, ensuring that every guest feels welcomed, prioritised, and engaged. Your professionalism, initiative, and ability to anticipate guest needs will be instrumental in delivering a seamless and elevated experience.

In addition to overseeing front-of-house operations, you will also take ownership of sales performance and inventory management within the Experiential Centre, ensuring both operational excellence and commercial effectiveness.

This is a maternity cover role (8 months), with candidates who are able to commence immediately preferred.

Responsibilities:

• You will oversee the daily Front of House operations, including welcoming guests upon arrival and providing a warm, engaging introduction to the Experiential Centre. Your professional and personable approach will set the tone for a positive and memorable experience.
• You will manage the front desk and serve as the primary point of contact for all visitors, addressing enquiries and guiding guests through Hegen’s product offerings. You are expected to maintain a strong understanding of our products and services in order to communicate confidently and effectively.
• You will support and drive in-centre sales by engaging customers, understanding their needs, and recommending suitable products. You will contribute to overall sales performance by converting walk-in traffic into meaningful customer experiences and purchases.
• You will be responsible for inventory management, including monitoring stock levels, coordinating replenishment, and ensuring accuracy in stock tracking. You will also ensure that all product displays are well-stocked, visually appealing, and aligned with brand standards.
• You will maintain the overall upkeep and organisation of the Experiential Centre, ensuring that the space remains clean, well-presented, and inviting at all times. This includes working closely with team members to ensure that displays, materials, and fixtures are current and in optimal condition.
• You will manage guest interactions, including addressing feedback, questions, or concerns in a timely and professional manner. Your ability to listen actively and respond thoughtfully will be key in upholding a high standard of customer satisfaction.
• You will support the execution of events and workshops hosted at the Experiential Centre, ensuring smooth on-site coordination and a seamless experience for all participants.
• You will gather and consolidate guest feedback, providing insights to the management team to support continuous improvement of service standards and operational processes.

Requirements:

• At least 3 years of relevant experience in hospitality, retail, facilities, or office management roles, preferably within a customer-facing environment
• Strong organisational and problem-solving skills, with a keen eye for detail
• Demonstrated ability to support sales and manage operational responsibilities, including inventory
• Positive, proactive team player with a strong sense of ownership
• Excellent communication and interpersonal skills
• Mandarin-speaking ability is required due to the nature of business operations and client interactions
• Fast learner who is comfortable with technology and systems
• Able to multitask effectively and perform well in a fast-paced environment
• Demonstrated ability to thrive in an agile and entrepreneurial setting
• Strong sense of aesthetics and presentation will be beneficial
  

Equal Opportunity & Data Protection Statement

Hegen is an equal opportunity employer and is committed to building an inclusive and diverse workforce. All employment decisions are based on merit, qualifications, and business needs. By submitting your application, you consent to the collection, use and disclosure of your personal data for recruitment and employment-related purposes in accordance with applicable data protection laws.

Join Us

At Hegen, we are passionate about fostering a purpose-driven, inclusive and collaborative work environment where every team member can thrive. We are committed to supporting personal growth and offering opportunities for career development at every stage of your journey.

Join us in realising our bold vision of impacting 100 million mothers worldwide through innovation, compassion, and excellence. If you are inspired to make a difference and grow with a dynamic team, apply now and embark on an exciting journey with Hegen.

Responsibilities

• Monitor project budgets throughout the development lifecycle, ensuring costcontrol and alignment with approved financial plans, including trackingvariations arising from design changes.
• Prepare cost estimates, feasibility studies, and budget appraisals,including development of cost plans for project evaluation and approval.
• Carry out quantity measurement and preparation of Bills of Quantities(BOQ), as well as detailed cost data compilation for project planning purposes.
• Support procurement activities by working with internal teams to sourcevendors, maintain approved vendor lists, and provide technical and quantityinputs.
• Lead or support tender exercises, including preparation, evaluation, andcoordination of tender submissions and documentation.
• Oversee post-contract cost management, including budget updates, cashflow projections, and tracking of actual versus planned costs.
• Manage and assess variation orders, claims, and final accounts,including review of external QS assessments and financial submissions.
• Work closely with consultants, contractors, and internal stakeholders toprovide cost analysis, value engineering input, and resolve project-relatedcost issues, while attending technical and progress meetings as required.

Requirements:

• Degree in Quantity Surveying, Construction Management, Building, CivilEngineering, or related discipline.
• Minimum 10 years of relevant experience, preferably with local and asiaprojects.
• Strong technical knowledge of cost estimation, contract administration,tendering, and post-contract management processes.
• Proficient in electronic measurement and cost planning tools.

Please submit your updatedresume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.
Email resume to ken.ng@peopleprofilers.com

People Profilers Pte Ltd, 20Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

PostingPersonnel: Ng Jwee Ken

JOB SUMMARY

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Call Center and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
• Able to work 3 rotating shifts, including night shifts, weekends and public holidays

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and building mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Supports all day-to-day operations.
• Understands employee positions well enough to perform duties in employees' absence.
• Coaches, counsels and encourages employees.
• Handles employee questions and concerns.
• Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.
• Guides daily Front Desk shift operations.
• Communicates performance expectations to employees in accordance with job descriptions for each position.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
• Strives to improve service performance.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.
• Supervises same day selling procedures to maximize room revenue and property occupancy.
• Understands the impact of Front Desk operations on the overall property financial goals and objectives.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Sets a positive example for guest relations.
• Empowers employees to provide excellent customer service within guidelines.
• Handles guest problems and complaints seeking assistance from supervisor as necessary.
• Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

• Implementing the customer recognition/service program, communicating and ensuring the process.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Ensures employees have the proper supplies and uniforms.
• Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.

Supporting Handling of Human Resource Activities

• Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Provides feedback to individuals based on observation of service behaviors.
• Participates in an ongoing employee recognition program.
• Conducts training when appropriate.
• Participates in the employee performance appraisal process.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
• Performs all duties at the Front Desk as necessary.
• Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.
• Complies with loss prevention policies and procedures.

At PwC, we help clients build trust and reinvent so they can turn complexity into competitive advantage. We’re a tech-forward, people-empowered network with more than 370,000 people in 149 countries. Across audit and assurance, tax and legal, deals and consulting we help clients build, accelerate and sustain momentum. Find out more at www.pwc.com. 

 
About the team  
 
PwC Southeast Asia Consulting’s vision is to create meaningful relationships with our clients by powering the next generation digital enterprise. Our practice spans the full spectrum of digital capabilities—from strategy to execution. We help solve complex boardroom problems and prepare clients for future opportunities, creating pathways where technology enables business visions. Our services include IT & cloud strategy, IT governance, operating models, and implementation of enterprise applications such as CRM, ERP, and SharePoint.  

About the Role  

As a Power Platform Developer , you will lead the design, development, and deployment of advanced Power Platform solutions with a strong focus on Adxportal/Power Pages development, migration, and modern web technologies. You will collaborate with stakeholders, manage teams, and ensure delivery of secure, scalable, and high-quality solutions. 

Key Responsibilities 

• Architect, design, and extend Power Platform implementations with emphasis on Adxportal/Power Pages development and migration projects. 

• Build responsive, user-friendly portals using Bootstrap, HTML5, CSS3, and JavaScript frameworks. 

• Analyze requirements, estimate effort, and deliver new features or customize existing solutions. 

• Lead peer code reviews, establish base frameworks, and enforce best practices. 

• Review test plans, coordinate execution, and validate results with QA teams. 

• Communicate with clients throughout the implementation cycle, ensuring alignment with business goals. 

• Manage deployments across environments (Production, QA, Dev) following change management processes. 

• Create and maintain technical specifications, functional requirements, and solution documentation. 

• Conduct training sessions for clients and knowledge transfer workshops for colleagues. 

About You 

• Bachelor’s degree in Computer Science, Information Technology, or related field. 

• Minimum 5 years of experience in Power Platform implementation with proven expertise in Adxportal/Power Pages development and migration. 

• Proficient in at least 3 Power Platform applications (Power BI, Power Automate, Power Apps, Power Pages, Copilot Studio). 

• Strong knowledge of Microsoft Cloud technologies (Azure, Dynamics 365, SharePoint Online). 

• Skilled in web development technologies: Bootstrap, HTML5, CSS3, JavaScript, RESTful APIs. 

• Experience with 3 or more programming/scripting languages: C#, .NET, JavaScript, Python, SQL. 

• Familiarity with enterprise applications/platforms: SQL Server, Oracle Database, Dynamics 365, SharePoint. 

• Experience in Adxportal migration is a plus. 

Preferred Certifications 
Candidates with one or more of the following Microsoft Power Platform certifications are highly valued: 

• Microsoft Power Platform App Maker Associate 

• Microsoft Power Platform Functional Consultant Associate 

• Microsoft Power Platform Developer Associate 

• Microsoft Power Platform Solution Architect Expert 

• Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel.

• Supervise sections in Front Office, such as reception, cashier, telephone, reservation, and baggage services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.

• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in coordination with the security department.

• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue.

• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.

• Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.

• Participate in company's sustainability effort for the environment and being an inclusive employer.

Job Requirement

• Degree or Diploma in Hospitality Management or other relevant qualification

• Minimum 4 years’ related experience in a similar capacity

• Oral and written fluency in English. Fluency in another language is an advantage

• Commitment to work rotating shifts, weekends and public holidays.

• Well-groomed with excellent interpersonal and communication skills, ability to interact with guests, employees and third parties that reflect highly on the hotel, the brand and the company.

• Can motivate fellow team members

• Meticulous with strong attention to details with good follow-up

As Assistant Front Office Manager, you will play a key role in supporting the Front Office Manager in leading Sydney’s largest Accor midscale hotel Front Office teams - including Reception, Guest Experience, Porters/Concierge, Switchboard, and Assistant Managers.

• You’ll help develop and empower our team of Heartists, working collaboratively across departments to deliver exceptional guest experiences and create memorable moments that reflect our brand values.
• Support the Front Office Manager in daily operations and team leadership.
• Provide outstanding guest service, proactively resolving issues with care and professionalism.
• Assist in monitoring and reporting on key performance metrics, driving continuous improvement.
• Contribute to the development and implementation of front office procedures and service standards.
• Partner with the Front Office Manager on loyalty recruitment, projects, and guest experience initiatives across the hotel.
• Foster a welcoming and inclusive environment for both guests and team members, ensuring every interaction is a peak moment.

To manage the hotel to provide courteous, professional, efficient and flexible service that is consistent with the Accor Group standard Policies & Procedures in order to maximize guest satisfaction. Guide all Front Office personnel and ensure proper completion of all Front Office duties. Strive to achieve optimum operating results while providing guests with the highest level of service and satisfaction. 

Operational

• To ensure that all the front office departments are managed efficiently according to the established concept statements and adhere to Company and Hotel Policies & Procedures and Brand Standards.

• To have a full working knowledge and capability to manage, supervise, correct and demonstrate all duties and tasks to the standard set. 

• To liaise with the Revenue Management Department and Reservation Department to ensure the proper market mix to achieve the maximum room revenue and provide sales lead.
• To assist the Sales Managers, in the aspects of controlling heavy dates, resolving conflicts in bookings changing dates and facilities.
• To be responsible in the implementation of Accor audit system.
• To work with the respective Department Heads to take corrective action where necessary.
• To conduct frequent and thorough inspections to ensure the Lobby and operating equipments are presentable and in good working conditions.

Guest Services

• To handle guest and employee inquiries in a courteous and efficient manner and handles guest complaints or problems in a timely manner. Immediate solution can be found and assure follow up with guests.
• To establish a rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on Front Offices service.
• To personally and frequently verify that guests check-in / out are receiving the best possible service.
• To spend time in the Front Office (during peak periods) to ensure that the area is managed well by the respective team and functions to the fullest expectations.
• To ensure through effective supervision that all services in the front office are always available and are carried out with utmost efficiency and courtesy as per the Departmental Operations Manual.
• To ensure that guest history records are accurately maintained and all recurring guests are pre-registered.

We are looking for an experienced, professional and enthusiastic Front Office Manager to lead the Front Office team at Anantara.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team and driving exceptional customer experiences.

Key Responsibilities Include:

• Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
• Meeting guests and customers when they arrive and ensure they are settled in their rooms
• Maintaining professional, open and honest communication to assist guests and make accurate bookings
• Guide & support the team in providing outstanding guest welcoming and experiences.
• Ensuring that all daily tasks are completed accurately and in a timely manner
• Resolve & respond to guest complaints in a timely and professional manner. 
• Maintain accurate guest accounts and assist with daily reporting
• Effectively manage team roster to meet budgets.
• Support Hotel Manager with recruitment