Total 567 job vacancies by AccorHotel

Key Responsibilities: 

• Deliver exceptional customer service during check-in, check-out, and throughout guest stays
• Proactively manage and resolve guest feedback
• Handle credit, cash transactions, and related documentation accurately
• Promote hotel services and special offers
• Respond to phone and email enquiries promptly

This position is responsible in ensuring a safe environment for the hotel employees and guests and safeguards the assets of the hotel. The Safety & Security Manager assists the Management, employees and guests in every way that is consistent with the protection and prevention objectives.

• Train Security Officers in the operation of surveillance equipment, written reports, record keeping, patrol and first aid procedures.
• Disseminate all information by the Management to team members
• Conduct patrols and regular checks on all Security Officers to assure that they are alert and discharging their duties efficiently and effectively
• Conduct all criminal investigations, put up accompanying investigation papers and report cases which occur within the Hotel
• Conduct surveillance on hotel staff to ensure that they abide by the House Rules; Keep tag on movements of staff who are classified as suspects under investigations
• Control and direct all emergency personnel traffic in response to fire, bomb threat, police assistance, injury or illness
• Inspect all Security equipment to ensure that they are in working order and that all cameras are correctly focused
• Conduct performance review with the security team
• Identify and develop security team members with potential
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

Prime Function:

• Responsible for handling guests’ luggage & greeting the guests as per guidelines & standard phrases.
• Perform all other assigned duties, and adhere to hotel’s standards of performance, appearance, and conduct.
• Responsible for providing courteous and competent services to the guests.
• Any matter which may effect the interests of the hotel should be brought to the attention of the Management.

Key Responsibilities:

People Management

• Effectively communicate any problem, challenges, complaints / feedback immediately to the duty manager
• Provide effective support to the team to enable them to provide a range of effective and efficient services.
• Respond to guest’s queries by resolving issues in a timely and efficient

            manner to ensure customer satisfaction.

Financial Management

• Identify optimal, cost effective use of the resources.

Operational Management

• Ensure to possess complete and thorough product knowledge of the hotel, their and the scope of services of the hotel provides.
• Ensure to handle the luggage in a courteous and efficient manner.
• Responsible for the timely and efficient delivery of services to the guests ensuring the highest standards of presentation at all times.
• Responsible and accountable for the correct, prompt and efficient handling and delivery of all guest messages and other items to guest rooms.
• Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
• Possess knowledge of the Fire and Emergency procedures of the hotel.
• Responsible and accountable for the loading and unloading of guest luggage from guest cars.
• Accept and monitor luggage for safekeeping or storage in the office according to established procedures.
• Responsible for transferring luggage to and from guests rooms, parking area and assisting guests as necessary in a friendly, professional and efficient manner.
• Ensure to convey a sense of the guest's importance and project a professional environment which reflects hotel’s commitment to customer service.

Other Terms & Conditions

• a. During the course of your employment with the Hotel you may be required to stay back or work extended hours as and when the need arises during hotel operations against the responsibility assigned to you.
• b. You might be required to do night shifts or be flexible to work in any shift as per the requirement of the department or the hotel.

• Control and monitor the administration of all People & Culture activities and policies in coordination with Director of People & Culture.
• To plan, manage, control, coordinate and participate in personnel activities of all the departments in areas of
  • Recruitment & Selection
  • Compensations & Benefits
  • Learning & Development
  • Performance Management System
  • Employee Relations
  • P&C Initiatives
  • Statutory Compliance
• And as well as recommend, implement, formulate and execute organizations policies, procedures, rules, regulations and programs for all the employees.
• Ensure to provide Management with tools for future manpower planning, resource and payroll planning and control.
• Any matter which may effect the interests of Novotel Lucknow Gomti Nagar should be brought to the attention of the Management.

• People & Culture Planning

• Help Director P&C in Develop an annual and long-term People & Culture plan that identifies the organizations Talent & Culture agenda as a component of the organizations overall Strategic Plan.
• Identify Talent & Culture strategies and program requirements needed to maintain a progressive work culture in support of effective recruitment, development, and retention of the employees.

•  

  People Management

• Establish and maintain seamless co-ordination & co-operation with all departments of Novotel, Lucknow Gomti Nagar to ensure maximum productivity, morale and guest service.
• Develop and maintain effective relationships with all the departments.
• Respond to queries by resolving g issues in a timely and efficient manner.
• Ensure that the team has been trained for all safety provisions.
• Ensure that all personnel are kept well informed of department’s objectives and policies.
• Motivate and develop team to ensure smooth functioning of the department and promote teamwork.

•  

  Financial Management

• Identify optimal, cost effective use of the resources and educate the team on the same.
• To ensure that the Department’s Operational Budget is strictly adhered to and that all costs are strictly controlled.

•  

  Operational Management

• Develop and implement effective recruitment and screening system, as per the organizations requirement.
• To ensure the smooth and efficient running of the People & Culture Department, ensuring that all the Policies and Procedures outlined in the Operations Manual are strictly adhered to.
• Establish standard policies and procedures for all the processes in the Talent & Culture Management.
• To implement an effective and efficient day to day communication, administration and reporting, to and between the departments and individuals, resulting in a highly motivated, flexible and multi skilled workforce.
• Investigate and review all disciplinary actions to ensure the actions are complying with the labour law & rules and regulations of the organization. 
• Ensure that all the employees comply with the policies and procedures.
• Maintain and update employee records, legal documents, policies and procedures and other personnel matters.
• Prepare and submit periodic personnel reports such as turnover, personnel inventories and recruitment.
• Ensure to perform the various activities with regard to the personnel:
  • Monitor the staff performance appraisal. 
  • Manpower planning.
  • Recruitment and selection of personnel & Employment procedures.
  • Resignation and dismissal procedures.
  • Make manpower and cost budget for Talent & Culture Department.
  • Survey research and feedback.
  • Make proposal on competitive salary policy.
  • Develop long term strategies.
• To review the Policies periodically and recommend necessary adjustments to the General Manager, according to current industrial trends and requirements of the Labor Department.
• To ensure that all Job Descriptions, Departmental Operations and Training Manuals are prepared and updated annually.
• Analyze the manpower requirement and recommend selection activities to meet the requirement.
• To ensure that all practices are complete and abreast with legal practices, policies and procedures.
• Review personnel policies, procedures and practices.  Recommend changes, modification or up-dated information to the General Manager.
• Inspect the staff restaurant, locker rooms and other facilities on a regular basis to ensure that they are well operated and maintained.
• To implement an effective Manpower Development System, which maximizes potential and satisfies our present and future manpower needs.
• To ensure that all external communication in the form of Recruitment Ads, External Hotel and Talent & Culture Activities and Internal Communications through Staff Notice Boards, collateral etc portray a professional image in line with the organization’s standards.

• Assign in detail, specific duties to all employees under his/her supervision and instructs them in their work.
• Ensure personal cleanliness and proper deportment of all team members.
• Work closely with the Executive Chef in determining quality and quantity of food materials used with a view of eliminating wastage.
• Discuss with the Executive Chef and recommends menu price adjustments.
• Check the taste, temperature and visual appeal of food items prepared to ensure that the quality and portion are consistent and as per specifications set out.
• Ensure that all equipment and perishable items are stored in its designated place and is done in the most hygienic manner.
• Prevent the use of contaminated products in any phase of food preparation and prevent colleagues who are ill or suffering from an infection from taking part in the preparation or handling of food.
• Suggest new recipe/products which may improve quality of food or lower food cost.
• Check the maintenance of all kitchen equipment.
• Ensure that all safety, health, security and loss control policies and procedures and Government legislation are adhered to

• Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms, visitors.
• Maintain high standards of customer services at the reception desk so that customers’ expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
• Communicate with Duty Manager on all matters regarding guest services & hotel operations
• Ensure documentation of all guest related issues using the logbook
• Sign media and supervise shift handover procedures

• Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently
• Assist Guest Relations in greeting, rooming, and sending off guests
• Inspect front of house and back of house regularly for cleanliness and orderliness
• Ensure that front line staff complies with marketing techniques and maximizes sales
• Check billing instructions, monitor guest credit and act upon any discrepancies
• To maintain Front Office log book and shift reports.
• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates

• Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently
• Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
• Maintain record of all banquet and any other functions in the hotel.

• Liaise with Housekeeping for the Room Status.

We are seeking a detail-oriented and organized Commis 1 - Bakery and Pastry professional to join our culinary team in Mumbai, India. In this entry-level position, you will work alongside experienced pastry chefs and bakers to produce high-quality baked goods and pastries. You will be responsible for assisting with food preparation, maintaining kitchen standards, and contributing to a collaborative kitchen environment. This role offers an excellent opportunity to develop your culinary skills and gain hands-on experience in a professional bakery and pastry operation.

• Prepare and portion dough, batters, and pastry fillings according to established recipes and specifications
• Assist in the production of breads, pastries, cakes, and desserts using commercial baking equipment
• Maintain accurate measurements and follow recipes precisely to ensure consistency and quality
• Clean and sanitize all workstations, equipment, and utensils in compliance with food safety standards
• Organize and manage ingredients, ensuring proper storage and inventory rotation
• Support senior pastry chefs with plating, decorating, and presentation of finished products
• Monitor baking times and temperatures, making adjustments as needed to achieve desired results
• Assist with the setup and breakdown of the bakery station at the beginning and end of shifts
• Communicate effectively with team members to ensure smooth workflow and timely production
• Adhere to all food safety protocols and maintain a clean, organized work environment
• Perform other duties as assigned to support the bakery and pastry department

We are seeking an enthusiastic and detail-oriented Housekeeping Executive to join our dynamic team in Mumbai, India. In this pivotal role, you will lead and inspire our housekeeping team to deliver exceptional service standards while maintaining seamless coordination across all hotel departments. As a Housekeeping Executive, you will be instrumental in ensuring guest satisfaction, maintaining operational excellence, and fostering a collaborative work environment that promotes both productivity and employee development.

• Establish and maintain effective coordination and cooperation with all hotel departments to maximize productivity, team morale, and guest service delivery
• Lead, motivate, and develop housekeeping staff through ongoing training, coaching, and performance feedback to ensure smooth departmental operations and promote teamwork
• Conduct regular briefings and training sessions for housekeeping attendants, maintaining comprehensive training records and ensuring all safety protocols are understood and implemented
• Interact with guests and hotel personnel in a professional, friendly, and efficient manner, addressing concerns with empathy and promptness
• Respond to guest queries and resolve issues in a timely manner to ensure customer satisfaction and maintain service excellence
• Ensure strict adherence to company policies, hotel standards, and safety provisions by all departmental employees through consistent monitoring and enforcement
• Provide effective support and guidance to team members, enabling them to deliver efficient and high-quality housekeeping services
• Monitor and analyze key performance indicators for departmental employees, providing constructive feedback and recommendations to the Executive Housekeeper
• Manage scheduling, resource allocation, and quality assurance to optimize operational efficiency and cost-effectiveness
• Foster an inclusive and supportive work environment that encourages open communication, collaboration, and continuous improvement

We are seeking an enthusiastic and customer-focused Guest Service Associate for our Food & Beverage operations in Mumbai, India. In this role, you will be the welcoming face of our dining venues, delivering exceptional service that exceeds guest expectations. You will work collaboratively with our F&B team to ensure every guest enjoys a memorable dining experience through attentive, efficient, and personalized service. This position offers the opportunity to develop your hospitality career while working in a dynamic, fast-paced environment that values professionalism, innovation, and inclusive teamwork.

• Greet all guests warmly upon arrival and escort them to their assigned tables with a friendly demeanor
• Perform opening and closing duties as assigned, including setting tables according to established standards and procedures
• Inspect table settings, cleanliness, and side station preparation prior to service commencement to ensure all workstations meet quality standards
• Deliver food and beverage services in accordance with departmental standards, ensuring prompt and accurate order fulfillment
• Pick up and serve food and beverage orders promptly, ensuring items arrive at the correct temperature and in pristine condition
• Apply necessary precautions regarding hotel food safety and hygiene standards (HACCP) to maintain the highest safety protocols
• Remember individual guest names and preferences to provide personalized, attentive service that enhances their dining experience
• Identify and capitalize on upselling and cross-selling opportunities to maximize revenue while maintaining guest satisfaction
• Cross-sell other dining venues when the primary outlet reaches capacity, demonstrating flexibility and collaborative spirit
• Clear and tidy tables efficiently following guest departure, maintaining organized workstations throughout service
• Collect and verify food and beverage supply requisitions, ensuring stock accuracy and proper inventory management
• Report any complaints, incidents, or irregularities to management promptly and professionally
• Assist other F&B outlets during peak times or as required, demonstrating team commitment and operational support
• Maintain comprehensive knowledge of all F&B services, menu contents, preparation methods, and hotel services and features
• Demonstrate proficiency in hotel fire and life safety procedures and emergency protocols
• Attend all briefings, meetings, and training sessions as assigned by management
• Report for duty on time, wearing a clean and complete uniform, maintaining high standards of personal appearance and hygiene
• Perform additional reasonable duties as assigned by hotel management

As Revenue Analyst, you will assist in developing pricing strategies, manage inventory, and analyze performance data to optimize hotel revenue. You will collaborate closely with Sales, Marketing and Reservations teams ensuring our hotel stays competitive and profitable. You will be a part of our revenue management community of practice, receive mentorship support and career development opportunities as you grow in your role as a Heartist®.

Key Responsibilities: 

• Support the creation and implementation of pricing strategies.
• Conduct daily revenue management operations, including rate and inventory management.
• Analyze performance data and generate insightful reports.
• Prepare materials for the weekly/bi-weekly Revenue Management meeting.
• Help create short- and long-term topline revenue forecasts.
• Collaborate with sales, finance, and front office teams to enhance revenue performance.
• Assist in the implementation and maintenance of IDeaS Revenue Management Platform.
• Ensure reservations are well managed and coordinate with the reservations team.
• Drive market share in your competitive set and ensure all systems are adequately used to optimize RevPAR.
• Develop a solid understanding of the distribution landscape, including online travel agencies and distribution networks.

• Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
• Interact with guests and personnel of the hotel in an efficient and friendly manner.

• Provide effective support to the team to enable them to provide a range of effective and efficient services.
• Ensure that the team has been trained for all safety provisions.
• Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
• Conduct on-going training and coach all the employees and ensure to maintain records.
• Conduct briefing for Housekeeping Attendants.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Guides and advises Executive Housekeeper on key performance indicators of employees in the department and ensures measurement of the same
• Ensures adherence to company and hotel policies by all departmental employees

Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.

Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Ahmedabad to ensure maximum cooperation, productivity, morale and guest service.

Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

We are seeking a dynamic and results-driven Assistant Manager to join our restaurant and bar operations team in Chennai, India. In this role, you will support the General Manager in delivering exceptional guest experiences while maintaining operational excellence and profitability. The ideal candidate will demonstrate strong leadership capabilities, a passion for hospitality, and the ability to thrive in a fast-paced environment.

• Supervise and manage daily restaurant and bar operations, ensuring smooth service delivery and adherence to operational standards
• Lead, train, and mentor front-of-house and back-of-house staff, fostering a positive team culture and supporting their professional development
• Oversee guest service quality, address customer concerns promptly, and implement solutions to enhance satisfaction and loyalty
• Manage staff scheduling, time-off requests, and ensure adequate coverage during peak service periods
• Monitor inventory levels, manage stock rotation, and coordinate with suppliers to maintain optimal inventory and control costs
• Handle cash management, process transactions, and ensure accurate financial reporting and reconciliation
• Ensure compliance with health, safety, and sanitation regulations, including FSSAI guidelines applicable in India
• Implement and maintain restaurant policies and procedures, ensuring consistent execution across all service periods
• Identify operational inefficiencies and recommend process improvements to enhance productivity and profitability
• Assist in event planning and coordination, managing special requests and ensuring seamless execution
• Resolve conflicts and handle challenging situations with professionalism and discretion

The Tour Guide position is all about:

• Understand the detail of permits to operate tours and ensure departments compliance with the conditions of permits through operational activities
• Present information and interpretation on all tours to the required standard
• Ensure cleanliness and safety of vehicles/vessels prior to conducting tours and prior to the completion of shift
• Ensure personal presentation and grooming is to the required standard (refer to company grooming policy)
• Proactively participate in Tour department briefings
• Actively support indigenous engagement and employment within the department
• Deliver tourism experiences that increase visitor numbers and extend visitor stay
• Upsell other services and facilities of the property/park to visitors and guests at all opportunities
• Demonstrate awareness of WH&S standards and procedures
• Participate in scheduled operation procedure and training

Be part of the excitement of the Accor family, with limitless career opportunities and incredible benefits. 

We are seeking an energetic and enthusiastic Full Time Night Manager to ensure the smooth and efficient running of Mercure Perth on Hay's overnight operation, ensuring maximum guest satisfaction as well as the safety and security of the property.

What will you be doing?

• Managing the hotel overnight in the absence of the General Manager
• Complete audits of daily revenue and postings, making adjustments where needed
• Collate paperwork and reports for finance and management
• Provide efficient guest services including check in/out, request handling and providing hotel information
• Settle and maintain guest accounts, ensuring cashiering is accurate
• Maintain strict security procedures to ensure guest confidentiality and safety
• Maintain the hotels standard of professionalism
• Be analytical and possess an eye for detail
• Assist the Front Office Manager and General Manager in a variety of check and balance procedures
• Assist with food & drink service in Distrikt Cafe and help out when needed in the restaurant and bar