Total 317 job vacancies in Bengaluru

This role will be responsible for creating the narrative structure, writing screenplay, dialogues and assisting with implementation of cutscenes / quests inside the game engine (Unity). They will be part of a small design team and work closely with the lead game designer. They will collaborate with VO / mocap artists, level designers and assist with creation of in-game cutscenes that are in line with the vision and emotional experience of the game as defined by our creative director.

Responsibilities: 

1. Come up with an engaging narrative that evokes the desired emotional response
1. Maintain pacing of the narrative to keep the player engaged
2. Create and define characters, their backstory, motivations, etc. for the game
3. Write screenplay and dialogues for in-game cutscenes, tutorials, NPC conversations
1. Plan locations, characters, props, etc. that are needed 
2. Write content and flavor text (for UI), shouts and calls (for NPC) for quests / missions
4. Work with the concept team to assist creation of storyboards
1. Dictate camera angles, perspectives, shot composition, etc.
2. Incorporate feedback from the creative director 
3. Iterate on storyboards as needed
5. Collaborate with art (2D, 3D) team to assist with creation of assets for cutscenes / tutorials
1. Iterate on assets / level with feedback from the design lead and the creative director
6. Coordinate with VO / mocap artists / animators to create cutscenes
1. Ensure that the desired emotional response is present in the delivered voice overs
2. Collaborate with animators to get the right look and feel for the scene
3. Collaborate with level / game designers to implement the cutscene in the mission / quest
7. Playtest the quest / mission / tutorial with rest of the team after implementation
1. Iterate on cutscene / conversation / tutorial as needed with the playtest feedback

1. Experience working as a narrative designer
1. Released novel or game, published short stories is a plus
2. Strategy and / or premium games is a plus
2. Experience creating screenplay and dialogue that evoke specific emotions 
1. Knowledge of narrative structures, character archetypes, writing styles is a plus
3. Experience working with in-engine cutscene / quest creation tools
1. Knowledge of Quests (Game Creator, Unity), Twine is a plus
4. Experience working on cutscenes
1. Experience working on plays / short movies is a plus
5. Great understanding of player psychology
1. Knowledge of architecture / poetics of space is a plus
2. Knowledge of player psychology is a plus
6. Keeps up to date with trends in narrative design for PC games
7. Fits the culture we are developing @Tentworks IO
1. Knowledge of a wide variety of narrative design principles is a plus
2. Playing strategy games actively is a plus

• 28 days in a year of paid time off
• Regular team engagement events
• Work with a passionate team
• Eligibility for employee stock options
• Work From Home
• Paid Time Off (Vacation, Sick & Public Holidays)
• Health Care Plan (Medical, Dental & Vision)
• Family Leave (Maternity, Paternity)

"Cereal before milk".

Tentworks Interactive is an equal-opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status

Key Responsibilities

• Overall, 7 to 10 years of IT experience with at least 5+ years of OIC Development experience and remaining years of Fusion / EBS Technical.
• Provide L3-level support and technical ownership for Oracle Integration Cloud (OIC) within a managed services environment
• Design, enhance, and optimize integrations between Oracle ERP Cloud, HCM Cloud, third-party SaaS products, and on‑premise systems
• Support and improve existing integrations, ensuring high availability, performance, and adherence to SLA/KPI commitments
• Apply strong knowledge of Oracle SaaS and PaaS extension and integration patterns to drive continual service improvement
• Proactively monitor, troubleshoot, and resolve integration issues, including fault handling, reprocessing, and recovery
• Ensure data security, compliance, and governance across Oracle SaaS, OIC, and OCI-based integrations
• Work closely with functional teams and customers, using knowledge of Finance, Procurement, HCM, and SCM to deliver business-aligned solutions
• Design, maintain, and support operational and analytical reporting using:
  • Oracle BI
  • OTBI
  • BICC
  • FRS
• Manage incidents, problems, and changes in line with ITIL processes, ensuring controlled and auditable delivery
• Act as a technical escalation point, collaborating with Oracle Support where required
• Support customer transitions into managed services following Cloud implementations or vendor exit
• Identify recurring issues, lead root cause analysis, and implement permanent fixes
• Contribute to service documentation, knowledge bases, runbooks, and standard operating procedures

Role Overview

We are seeking a Senior Oracle Fusion Reporting Consultant to join our Oracle Cloud Managed Services team. This is a senior, customer‑facing role suited to an experienced reporting professional with over 10 years of Oracle Reporting including 5+ years of hands-on Oracle Fusion Cloud reporting and analytics.

The role focuses on the ongoing support, enhancement, and strategic evolution of Oracle Fusion reporting solutions. You will act as a trusted SME for customers, owning reporting delivery across Finance, HCM, Procurement, and SCM modules while ensuring stability, performance, compliance, and continuous improvement within a managed services environment.

Key Responsibilities

• Provide L3-level functional and technical reporting support for Oracle Fusion Cloud in a managed services setting
• Hands-on development and support of reports and analytics using:
  • OTBI
  • BI Publisher (BIP)
  • BICC
• Lead the design and execution of reporting strategies, ensuring:
  • Data accuracy and reconciliation
  • Performance optimisation
  • Alignment with customer and business objectives
• Define reporting roadmaps and establish best practices and standards for analytics delivery across clients
• Work closely with functional and technical teams to produce detailed reporting specifications, including:
  • Data sources and subject areas
  • Filters, layouts, and KPIs
  • Security and data access rules
• Actively manage stakeholder relationships through clear communication, regular updates, and expectation management
• Identify, assess, and mitigate reporting and data-related risks, proactively addressing dependencies and potential issues
• Investigate and resolve data discrepancies, refresh failures, and performance issues
• Implement robust validation, testing, and quality assurance processes to ensure reporting accuracy and consistency
• Support period-end, statutory, and regulatory reporting cycles, including month-end and year-end activities
• Own and maintain comprehensive reporting documentation, including:
  • Report specifications
  • Test plans
  • Data definitions
  • Security and governance guidelines
• Provide leadership to the reporting delivery team, promoting continuous improvement and reporting excellence
• Manage reporting-related incidents, problems, and changes in line with ITIL processes
• Support customer transitions into managed services following Oracle Fusion implementations or vendor exit

Tech Lead – Java Track
Eurofins IT Solutions, Bengaluru, Karnataka, India

With facilities in Europe, the United States, and Asia, Eurofins Genomics is an internationally leading provider of DNA sequencing services, genotyping services, DNA synthesis products, and bioinformatics services for pharmaceutical, diagnostics, food, agriculture, biotechnology, and research markets.

The Genomics business is powered by global engineering teams building next-generation applications, LIMS platforms, and enterprise systems. As a Tech Lead – Java, you will play a hands-on leadership role in designing, developing, and modernizing scalable, high-performance platforms.

You will drive solution design, architecture decisions, and technical direction, while ensuring delivery excellence. The role requires close collaboration with engineering, architecture, DevOps, QA, and product teams to deliver robust, secure, and reliable solutions aligned with business goals.

This role reports to a Project Manager / Senior Manager.

Key Responsibilities

• Lead end-to-end technical design and development of enterprise-scale Java applications
• Own solution architecture for modules/domains, ensuring scalability, performance, and reliability
• Drive modernization initiatives (monolith to microservices, cloud adoption)
• Define and enforce coding standards, design patterns, and best practices
• Review architecture, code, and design to ensure quality and maintainability
• Mentor and guide engineers, fostering strong technical capability within teams
• Collaborate with cross-functional teams to ensure seamless integration and delivery
• Act as the technical escalation point for complex issues and production challenges

Required Skills

•  
• Strong hands-on experience with:
• Java, Spring Boot, REST APIs
• Microservices and distributed system design
• Angular / React (working knowledge)
• SQL Server, MongoDBStrong understanding of design patterns, OOP, and scalable architectures
• Experience with performance tuning, JVM optimization, and system reliability
• Hands-on experience with CI/CD, Docker, and cloud platforms
• Experience with event-driven architectures and messaging systems
• Exposure to cloud-native design and container orchestration (e.g., AKS/Kubernetes)
• Familiarity with DevOps practices, monitoring, and observability tools
• Experience in domain-driven design or enterprise integration patterns

Experience

• 10–15 years of hands-on experience in Java-based development
• Proven experience as a Technical Lead in enterprise systems
• Strong experience in product development and modernization programs
• Solid understanding of Agile / Scrum methodologies

Tech Stack

• Frontend: Angular, React
• Backend: Java, Spring Boot, REST APIs
• Databases: SQL Server, MongoDB
• Cloud & DevOps: Azure, CI/CD pipelines, Docker, Kubernetes (optional)
• Quality: JUnit, Mockito, SonarQube

We are looking for a highly analytical and dynamic Equity Derivatives Research Analyst who combines strong market knowledge with excellent communication skills. In addition to research, this role involves engaging with external stakeholders, representing the company at events, and collaborating with Key Partners in the trading ecosystem.

Key Responsibilities

● Conduct in-depth research on Crypto derivatives markets, including options and futures

● Generate trade ideas and strategies (e.g., spreads, straddles, hedging strategies)

● Analyse market trends, volatility surfaces, and macro factors impacting derivatives pricing

● Prepare daily/weekly research reports and market commentary

● Engage in conversations with Key Partners, traders, and industry experts to build insights and partnerships

● Represent Delta Exchange at industry events, conferences, and meetups

● Be open to frequent travel for events, client meetings, and ecosystem engagement

● Collaborate with marketing and growth teams for content creation, webinars, and community engagement

● Support clients/internal teams with data-driven insights and strategy explanations

• Bachelor’s or Master’s degree in Finance, Economics, Mathematics, Engineering, or related field

• Strong understanding of derivatives (Options, Futures, Greeks, volatility concepts)

• Experience with Python, R, or similar analytical tools

• Strong written and verbal communication and interpersonal skills, with the ability to engage external stakeholders

• Willingness to travel and represent the company externally

• Strong analytical thinking and problem-solving skills

Preferred Qualifications

• Experience in a trading desk, hedge fund, brokerage, or fintech/crypto environment
• Good to have experience engaging with trading communities or influencers
• Familiarity with content creation (blogs, webinars, social media insights)
• Certifications such as CFA, FRM, or NISM (India) are a plus

Key Skills

● Options Pricing & Greeks

● Volatility Modeling

● Quantitative Research

● Financial Modeling

● Stakeholder Engagement

● Public Speaking & Communication

We are looking for a Staff Machine Learning Engineer to play a pivotal role as a technical leader within the LSS AI team. This role goes beyond building models- you will set the technical direction, own the AI roadmap, and lead initiatives that push the boundaries of what's possible in enterprise AI. You will combine deep research expertise with the ability to build production-grade ML systems at scale, partnering across engineering, product, and research to deliver transformative AI solutions.

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

Responsibilities

• Lead the design, development, and deployment of state-of-the-art ML systems across search, recommendations, generative AI, reinforcement learning, and LLMs for Sales Navigator.
• Define and drive the technical roadmap and architecture for end-to-end AI systems within LSS, ensuring scalability, reliability, and innovation.
• Research, fine-tune, and adapt large language models (LLMs) and build agentic AI systems that enable reasoning, planning, and decision-making for sales professionals.
• Partner with product, design, and other engineering teams to align AI solutions with business strategy and maximize impact.
• Drive cross-functional collaborations with horizontal AI and platform teams to leverage foundational tools and scale adoption of innovations across LinkedIn.
• Mentor and guide engineers, fostering a culture of craftsmanship, innovation, and technical excellence.
• Represent LinkedIn in external venues (papers, conferences, workshops) by showcasing advances in applied AI research and engineering.

The Rooms Division Manager is a senior operational leader responsible for ensuring exceptional accommodation and guest experience standards . The role has full oversight of Front Office, Housekeeping, Laundry, Spa, Recreation and Health Club operations, with a strong operational focus on Housekeeping excellence, cleanliness, presentation, and readiness of all guest accommodation and public areas.

The position is accountable for guest satisfaction, service delivery, operational efficiency, people leadership, and financial performance across the Rooms Division, ensuring that the resort consistently meets and exceeds luxury brand and guest expectations.

1. Guest Experience & Service Delivery

• Own and manage the end-to-end guest accommodation experience, from pre-arrival preparation to departure and post-stay follow-up.
• Personally oversee VIP, repeat, long-stay, and high-value guest experiences, ensuring recognition, preferences, and special arrangements are executed flawlessly.
• Act as the senior point of escalation for guest concerns and service recovery, ensuring swift, empathetic, and effective resolution.
• Monitor guest feedback, satisfaction scores, and online reviews, implementing corrective actions and continuous improvement initiatives.

2. Housekeeping Leadership & Accommodation Standards

• Provide direct leadership and strategic oversight of Housekeeping operations, including guest rooms, suites, villas, public areas, and linen/laundry operations.
• Ensure all rooms and public areas consistently meet luxury cleanliness, hygiene, and presentation standards through established SOPs, cleaning schedules, and deep-clean programs.
• Conduct daily room inspections and resort walkthroughs to ensure readiness, attention to detail, and defect-free presentation.
• Coordinate with Engineering to ensure timely maintenance, efficient room turnaround, and asset preservation.
• Lead training and development of Housekeeping teams with a focus on attention to detail, pride in presentation, and guest privacy.

3. Front Office & Resort Operations Oversight

• Oversee Front Office and Guest Services operations to ensure seamless arrivals and departures, accurate room allocation, and effective guest communication.
• Ensure close coordination between Front Office and Housekeeping to maximize room availability, occupancy, and guest satisfaction.
• Provide leadership oversight of Spa, Recreation, and Health Club operations to ensure alignment with overall guest experience standards.

4. People Leadership & Workforce Management

• Lead, coach, and develop Department Heads and team members within the Rooms Division, setting high standards of professional conduct, grooming, and workplace discipline.
• Conduct regular departmental meetings focusing on service quality, guest feedback, and operational performance.
• Partner with People & Culture on recruitment, training, performance management, succession planning, and disciplinary processes.

5. Financial & Commercial Accountability

• Prepare, manage, and control the Rooms Division operating budget 
• Monitor and control labor costs, productivity ratios, operating expenses, and departmental profitability.
• Drive revenue optimization through effective room inventory management and collaboration with Revenue Management.

6. Communication & Reporting

• Ensure clear, timely communication across all departments regarding VIP arrivals and departures, group movements, special guest requirements, and operational challenges.

Roles & Responsibilities :

As part of an interdisciplinary research team you will combine methods from artificial intelligence, control theory and computer science with the product portfolio of Bosch. Future dynamics systems need to adapt themselves and handle uncertainties during operation while safeguarding functionality. Join us in transforming complex challenges into real-world impact. 

• Addressing technical challenges: You will analyze, model, and simulate dynamic and uncertain systems and develop secure approaches for solving complex learning and control engineering problems. 

• Systematically develop solutions: You will use data-based methods to improve model-based control concepts and apply them to constrained linear, nonlinear, and distributed systems with parameter and structural uncertainties. 

• Support Transfer: You maintain close contact with the customer, take into account product-specific requirements, and prepare solution approaches and minimum viable software products in a target-group-oriented manner. 

• Bring new ideas into life: You continuously monitor and evaluate academic and industrial research and adapt new approaches to Bosch products.

Role: We are looking for an experienced and forward-thinking Senior Solution Architect to join our Architecture CoE team in the APAC region. In this role, you will work closely with business and technical stakeholders to design, evaluate, and steer scalable, modern digital solutions built on cloud platforms, enterprise IT systems, and emerging technologies.

Responsibilities :

• End-to-End Architecture Design: Collaborate with business solution teams to design architectures aligned with system requirements and enterprise standards, ensuring security, scalability, modularity, and operational excellence.

• Implementation Leadership: Drive solutions across all phases - from concept and prototyping to final rollout—in seamless coordination with cross-functional development teams.

• Innovation & Emerging Tech: Explore and actively apply advanced technologies, such as Large Language Models (LLMs) and agent-based frameworks, to drive innovation and system automation.

• Technical Guidance & Quality Assurance: Provide technical leadership and mentorship to developers, including reviewing software deliverables to ensure high quality and architectural alignment.

• Documentation: Maintain thorough and comprehensive documentation of solution architectures, design decisions, and implementation details to support development, operations, and future maintenance.

JD ID: PSENCEP165 : Technician Fatigue testing

Purpose
The purpose of this position is to conduct activities related to component fatigue testing on test benches for Powertrain products

Responsibilities
Component Testing
Execution of assigned test , monitoring, documentation and release of test protocol as per Trial order from respective domain test engineer
Release domain specific test protocol
 

Calibration And Maintenance
Organize calibration of test bench and auxiliary sensors as per per-defined guideline. Liaison with contracted agencies and organizes preventive or breakdown maintenance of test rig as necessary and ensures availability of test rig
Bench AMC/PMI/Breakdown/Sensors Calibration reports
 

Safety/EHS
Cooperation & participates in the definition of new safety concepts related to test rig/Testing; support new/modified Equipment release
Release of test bench meeting Lead development and Safety requirementsStock Keeping & Test Sample
 

Management and improvements 
Plan spare parts & consumables, stock-keeping of adequate parts, test sample management
Bench availability for projects, Machine utilization, FPY
Ensure utilization of 5S, efficiency improvement ideas, quality
CIP and DLZ improvement ideas
 

About Us 

At Karbon, we’re building the future of fintech with our flagship product, AI Accountant. By combining deep financial expertise with cutting-edge AI, we simplify accounting, credit, and financial operations for India’s fastest-growing businesses. Backed by Y Combinator and leading global investors, Karbon powers 3000+ startups, unicorns, and enterprises. 

Job Summary 

The role involves supporting the Growth team by conducting engaging product demos for prospective customers, onboarding them to the AI Accountant platform, and ensuring successful activation and training for sustained product usage. 

Key Responsibilities 

• Support inbound/outbound sales via email, LinkedIn, and calls to generate qualified leads.
• Conduct product demos for prospective and existing customers
• Manage and update CRM entries, track conversations, and support timely follow-ups.
• Prepare basic pitch decks, sales notes, competitor analysis, and market insights.

• Collaborate with sales and onboarding teams to ensure smooth lead-to-customer transitions.

Must-Have Skills 

• Excellent communication and presentation skills. 

• Strong interest in sales, customer success, and product-led growth. 

Good-to-Have Skills 

• Basic understanding of SaaS products and workflows. 

• Ability to manage multiple priorities and deliver within deadlines. 

• Proactive approach to learning and improving customer engagement. 

Our Way of Life — The Karbon Values 

C – Collaborate to Win 
We win together, not alone. We listen, challenge with care, and move as one team. 

E – Excel Relentlessly 
"Good enough" isn’t good enough. We push for world-class in everything we do. 

O – Own It End-to-End 
We think like founders. We take full responsibility for outcomes—not just tasks. 

Perks & Benefits 

• Upskilling Policy: Access to courses, tools, and resources to keep learning and growing. 

• Team Outings: Offsites and outings to celebrate milestones and build deeper bonds. 

• Engagement Initiatives: Hackathons, open demos, and game nights—designed to spark creativity and fun. 

• Flexible Work-from-Home: Up to 12 WFH days every 6 months. 

• Menstrual WFH: Women employees can avail up to 3 WFH days per month. 

• Mobility Benefits: Relocation support and travel allowance. 

• Parental Support: Maternity, paternity, and adoption leave. 

 If you’re passionate about building world-class fintech products, love solving challenging engineering problems, and thrive in fast-moving environments — join us at Karbon.

Staff Engineer, Digital Design role requiring 8+ years of experience of Digital design in Analog Mixed signal ICs for developing Power Management ICs as part of 2.6B$ Power Business Unit at Renesas. Primary responsibilities include leading team which will fully own defining the microarchitecture to developing all Digital components of power management ICs, starting from System requirements. Due to the complex nature of Chips and significant Analog as well as Digital contents, collaboration with cross-functional teams to ensure successful integration of Digital and Analog components in ICs, is a must. The candidate will work on a wide range of exciting and cutting edge PMICs, including Linear and Switching DC-DC converters powering the next generation of most sought-after phones and handheld devices. This is an early-stage growth opportunity where in the candidate will get to learn, build and over time contribute and influence the charter for Renesas’s massive Power product portfolio.

Essential Functions:

• Must have experience of defining Dig-Ana boundary and Digital design scope for Power Management ICs/Analog intensive ICs
• Must have experience of defining the micro-architectures and sub-blocks for the ICs to ensure optimized Digital design, RTL design and Gate level netlist etc.
• Must be aware of Power Sensitive digital design and doing Power estimation for the Digital I/Ps
• Must be able to handle Clock Domain Crossing across multiple clock domains seamlessly and in a glitch free manner.
• Should have experience of OTP, MTP, Efuse read/writes, controller design and data bus handling, Register read/write, Trimming of Analog parts/functions etc.
• Should be able to create Sequences (including Power UP/Down) and State Machines and Transitions to/from any state to another based on the IC requirements.
• Should be an expert of one or more Power Chip Communication I/Ps and protocols e.g. I2C, PMBUS, SVI3, SVID etc.
• Should be able to implement and analyse filters & feedback loops in Digital, conversant with Z-domain analysis.
• Must have done multiple silicon debugs, root cause analysis of issues, design to silicon correlation etc.
• Should understand commonly used control loop architectures (Constant Freq, Constant ON/OFF Time, Current mode etc) and pros/limitations of each.
• Must be able to bring in innovative ideas to improve designs to meet challenging specifications and achieve better system performance.
• Should be able to setup Digital design flows and methodologies including checklists, reviews to ensure quality designs and take them all the way to Silicon success.

About Wati
Started as a WhatsApp team inbox in 2020, Wati has evolved into a full revenue orchestration system that goes beyond a single platform. We empower businesses that sell, support, and grow through conversations by observing customer intent in real-time, deciding the next best revenue action, and executing it seamlessly across marketing, sales, and support—all within WhatsApp and connected messaging channels.

Our Platform & AI Capabilities 

Wati is designed for scalability and intelligence. Our AI-native platform simplifies complex customer communication operations through a unified inbox, a robust multi-channel messaging infrastructure, and no-code automation. At the heart of our solution is Astra, our intelligent AI layer, which helps you create AI Agents for all customer interactions and all your messaging platforms. By integrating AI agents into the ecosystem, we enable businesses of all sizes to deliver measurable ROI and build deeper customer relationships.

Our Backing & Partnerships 

Trusted by over 16,000 customers across 190+ countries, Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta and Google, we maintain the highest standards of platform excellence and integration.

About this role

As Head of Partnerships for India & ROW, you will scale and optimize Wati’s existing partner ecosystem to drive revenue growth and market expansion. You will refine partner programs, lead GTM initiatives, and work cross-functionally to maximize partner-led impact.

Key Responsibilities:

• Build a scalable partner program and GTM
• Revenue Generation: Drive partner revenue growth through collaboration with key partners.
• Program Development: Create and implement a scalable partner program and go-to-market (GTM) strategy.
• Partner Framework: Establish a comprehensive partner framework focused on acquisition, enablement, expansion, support, and continuous training.
• Process Optimization: Develop and refine partner processes and tools, ensuring ongoing improvements.
• Be a partner champion in the organization
• Organizational Advocacy: Act as a champion for partnerships within the company.
• Cross-Functional Integration: Develop a cohesive partner strategy that integrates processes, content, and data with various stakeholders (e.g., Marketing, Sales, Product/Engineering).
• Team Leadership: Build and lead a high-performing, world-class partner management team.
• Talent Development: Recruit, coach, and mentor partner managers to foster a culture of excellence.
• Financial Management: Oversee P&L and budget management for the partnership function.

Qualifications:

• Ecosystem Knowledge: Strong understanding of Wati’s ecosystem, with prior relevant experience.
• Experience: Proven track record in leading partner managers, account management, or sales teams within a software company, ideally in the SaaS or subscription software sector.
• Leadership Skills: Ability to effectively lead and manage global, distributed teams across diverse cultures and business lines.

• Strategic mindset - ability to prioritize among partners and build long term relationships
• 10 years of experience in partnership, and at least 5 years of management experience leading a team of young and driven individuals in a dynamic and ever changing environment, preferably in a tech or software company
• Partner centric mindset
• Self-driven, comfortable with a fast-paced, always-on, highly ambiguous environment.
• Familiarity with CRM tools is a plus eg. Hubspot
• Strong communication skills (verbal and written), energetic, team player

Key Responsibilities

Guest Services

• Welcome guests warmly and assist with check-in/check-out procedures under supervision.

• Handle guest queries, give hotel information, and guide them to facilities/services.

• Coordinate luggage assistance with the Bell Desk when required.

• Assist in managing guest requests and ensuring timely follow-up.

Operational Tasks

• Support in preparing guest registration cards, keys, and welcome amenities.

• Help in updating guest profiles and ensuring accurate data entry in PMS (Opera).

• Observe handling of reservations, walk-ins, room allocation, and upselling techniques.

• Monitor lobby cleanliness and report any issues to housekeeping or engineering.

Communication & Coordination

• Coordinate with housekeeping for room readiness and with other departments for guest needs.

• Assist in answering telephone inquiries politely and professionally.

• Learn daily shift handover procedures and assist in preparing reports.

Learning & Development

• Participate in training on PMS operations, guest communication skills, and brand standards.

• Shadow Guest Service Associates and Duty Managers to understand workflow.

• Learn complaint-handling and service recovery techniques.

We are seeking  a high-energy, flexible, and detail-oriented education technology professional to join our Customer Onboarding team in India, to engage and inspire new and existing customers throughout the APAC region.

As an Onboarding Consultant, you will set up customers for immediate success by helping them navigate change management through customer training and consultation, sharing best practices and facilitating implementation. You will educate our new and existing customer base through the delivery of compelling and interactive training sessions that leave attendees inspired to incorporate our products into their teaching and learning strategies. You will help solve technical problems with empathy and optimism, and identify and mitigate any risks associated with the customer’s adoption of our product.

You will be responsible for providing in-depth consulting services, using advanced functional knowledge, and product expertise to partner with customers on the implementation of their Turnitin product suite. This role will report to the Manager of Customer Onboarding. 

Your success will expand Turnitin’s global reach – helping institutions to safeguard the academic integrity of all forms of assessment.

Responsibilities: 

• Guide customers through a seamless implementation – You will own the onboarding process end-to-end for all assigned customers, including change management, implementation, integrations, training, usage, and adoption. You’re an expert at managing multiple projects at once. Your written communication and scheduling skills are exceptional. You will respond to customer queries in a timely manner, with empathy and optimism, while reviewing new customer contracts and ensuring all relevant information is documented. You’ll ensure databases are correctly configured for assigned clients and maintain alignment with internal teams and customers to validate objectives and requirements.
• Educate customers for immediate success – You possess expert presentation skills for both online and in-person software training delivery. You will use your knowledge of education, assessment, and academic integrity to connect with your audience of education professionals, inspiring them to unlock the full potential of our tools. By hosting customized, consultative training sessions, you will bridge knowledge gaps, assess customer knowledge from self-paced learning modules, and facilitate change management to support customer outcomes.
• Solve technical problems – You will learn our products and integrations quickly and thoroughly, applying your technical knowledge to suggest solutions, propose workarounds, or escalate relevant details to our Support team. You will identify issues before the customer does and implement steps to mitigate risk. You will also identify additional features and training opportunities that enhance customer success and retention.
• Collect and act on feedback – You will actively seek feedback on your training delivery from customers and peers to identify improvements that can be incorporated into your work as you strive for excellence in all that you do. You will craft and track success plans for all assigned clients, ensuring risks to onboarding and adoption are assessed and mitigated.
• Understand and act on success metrics – You will help develop and track key success metrics in relation to onboarding, adoption, and retention. Using project scheduling and control tools, you’ll monitor project plans and timelines, drive deliverables, and ensure onboarding milestones are met. You will communicate timeline updates to internal and external stakeholders clearly and effectively.
• Develop outstanding training materials – You are always searching for better ways to do things. You will continually test new ideas, revise existing training materials, and create high-quality resources for new topics. You are meticulous about sticking to brand design guidelines and ensuring training materials align with customer needs.
• Work as ‘One Team’ – You can engage and collaborate with ease in all stages of the customer journey. While you’ll own the onboarding and implementation stage, you will strategically transition customers to the assigned team during handoffs, setting up other stage-owners (such as Sales, Renewals, Support, and Product) for success. You will guide them to provide what you need to succeed yourself.