Total 22 job vacancies by Touch Community Services Limited

Job Summary:

The Officer – Service Support (Caregiver Support) supports the delivery of caregiver programmes and services by ensuring smooth centre operations and engaging caregivers across their service journey

This role focuses on programme coordination and caregiver engagement, including intake, follow-ups, and programme matching.

The Associate works closely with the team to understand caregivers’ needs, support their progression across services, and connect them to appropriate programmes, including higher-intensity offerings.

Provide support to caregivers and families of older persons, person with special needs and mental health conditions.

Principal Responsibilities and Duties:

Programme Coordination & Centre Operations

• Coordinate programme logistics, including scheduling, registrations, attendance tracking, and follow-ups
• Ensure the centre is clean, organised, and ready for programmes and visitors
• Support the smooth running of day-to-day centre operations
• Support the delivery of programmes through on-site coordination and participant management
• Assist facilitators during sessions (e.g. managing flow, logistics, participant needs),co-facilitate selected segments of programmes where required

Caregiver Journey Engagement & Programme Matching

• Conduct intake and onboarding conversations to understand caregivers’ needs
• Perform follow-ups and light-touch check-ins, and assessments with caregivers across different touchpoints
• Identify and recommend caregivers for appropriate programmes
• Maintain accurate documentation of caregiver interactions and ensure proper follow-up actions
• Escalate complex or high-risk cases where required
• Serve as a first point of contact for caregivers, providing information, referrals, and empathetic listening via Care Line.

Administrative & Operational Support

• Handle general administrative duties (e.g. data entry, scheduling, procurement, documentation)
• Coordinate with vendors and partners for quotations and logistics arrangements
• Maintain organised filing systems, trackers, and standard templates
• Support data consolidation and basic reporting needs
• Contribute to simple process improvements to enhance team efficiency

Backbone support to team function:

• Maintain knowledge resource of the team related to Caregiving e.g. Care Line resource library.
• Organize events for the team that contributes to team growth and bonding.

Essential Qualifications:

• Diploma in any discipline (e.g. Business Administration, Community Care, Health Services, Social Sciences or related fields)
• 0–3 years of relevant working experience; fresh graduates are welcome to apply
• Prior experience in administrative coordination, customer service, or community-related work will be an advantage

Job Summary:

We are seeking a strategic and hands-on manager to drive TOUCH’s journey towards becoming a data-driven, AI-powered, and future-ready organisation. Reporting as part of a cross-functional team, this role partners closely with Groups and Services to align business and technology outcomes, architect and implement scalable, secure, and user-centric digital platforms, and lead innovation across digital products, platforms and processes. 

Principal Responsibilities and Duties:  

• Align Digital Transformation strategy with TOUCH strategic pillars (People, Programme, Platform and Partnership), transforming TOUCH into a data-driven, AI-powered and future-ready organisation.  
• Conduct business analysis, identify gaps and recommend digital products and platforms
• Translate business requirements into functional and technical specifications, user stories and digital workflows
• Partner with Groups and Services across TOUCH to align and agree on desired business, technology and project outcomes.
• Facilitate requirements gathering workshops, stakeholder interviews and customer journey/process mapping sessions.
• Propose and  drive projects and initiatives to meet security, scalability, sustainability and user-centric objectives.
• Design, architect and deliver digital products and platforms that supports digital processes and services that may include integration with external systems, e.g. contractors and government systems.
• Source, evaluate and manage vendors to meet business, technology and digitalisation requirements.
• Review and update policies, best practices, architecture and technical standards.
• Establish and monitor Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and other performance metrices 
• Contribute as a member of a cross-functional, agile team.

Essential Qualifications:

• Degree in Computer Science, Information Technology or a related Technical discipline or relevant skillsets with at least 7 years relevant working experience

Core Competencies Skills & Attributes:

• At least 5 years relevant working experience in technology & digitalisation
• Hands-on experience with Microsoft 365, Dynamics 365, and Power Platform, including working knowledge of C#, plug-ins, workflows, Power Automate, and business rules
• Exposure to Adobe Experience Manager, Marketo, Azure, AWS, Outsystems, API management
• Experienced in agile project management, software development, product management, vendor management and business analysis
• Strong communication skills with the ability to present and articulate concepts and analysis clearly
• Able to handle a wide range of stakeholders  
• Strong problem-solving and analytical skills
• A person of integrity and confidence with a leadership style grounded in humility and empathy
• Strong grasp of technology, digitalisation and AI
• Passion for innovation and technology adoption within the social service and community care sector.

Job Summary:

As a Programme Executive, you will be responsible for overseeing the operational needs at MindCove. This includes administrative efforts for maintaining the facility, operational efforts for coordinating student visits, conducting the MindCove programme, as well as collaborate with the team to continually enhance the MindCove programme. You will also be supporting the stakeholder engagement efforts regarding the promotion of the MindCove programme.As part of the TOUCH Mental Wellness team, you will also be supporting other mental health workshops as arranged by TOUCH Mental Wellness, including preparation of slides, and facilitation of community-based mental health workshops, where required. Training will be provided for all aspects of the job.

Principle Duties & Responsibilities:

Programme Implementation

• Provide administrative and operational support for the smooth running of MindCove, including facility upkeep, scheduling and documentations.
• Coordinate and manage programme logistics, including student visits and stakeholder arrangements.
• Facilitate and conduct mental health programmes, including but not limited to MindCove, ensuring quality delivery and participant engagement.
• Support the preparation of programme materials (e.g. slides, resources) and ensure readiness for sessions.
• Collaborate with the team to review and enhance programme content and delivery for continuous improvement.

Stakeholder Engagement & Outreach

• Support engagement with stakeholders, including schools and community partners
• Assist in the promotion and awareness of MindCove and other mental wellness programmes

Other Duties

• Undertake any other duties and responsibilities as assigned

Essential Skills and Qualifications:

• Minimum Diploma, ideally in Psychology, Counselling, Social Work, or other related fields.
• Ideally with 1 to 2 years of work experience, with some exposure to stakeholder engagement

Core Competencies and Attributes:

• Team player
• Ability to manage concurrent tasks
• Able to work in a fast-paced environment
• Good interpersonal skills
• Comfortable with public speaking
• Willingness to learn
• Proficiency in Microsoft Office
• Demonstrate adaptability and problem-solving skills
• Passionate about mental health advocacy

Job Summary:

As a Communication Executive, you will be responsible for overseeing the Beyond the Label’s (BTL) marketing and communications efforts.

Principle Duties & Responsibilities:

Programme Implementation

• Assist the BTL Lead in developing and implementing data-driven integrated campaigns to achieve intended marketing outcomes
• Develop engaging and informative content across various online and offline platforms to improve the publicity of BTL
• Analyse social media performance metrics to identify areas for improvement and optimise content strategy
• Assist in influencer and artiste marketing campaigns, ensuring alignment with brand strategy
• Ensure consistent brand messaging and visual identity across all social media channels, influencer/artist content, and workgroups.
• Collaborate with different stakeholders across organisations to maintain brand cohesion
• Adapt and apply key visual concepts to marketing collaterals
• Manage and liaise with vendors to ensure that marketing collaterals (print and digital) are produced in time and according to brand guidelines
• Provide administrative and logistical support for BTL-related outreach

Other Duties

• Undertake any other duties and responsibilities as assigned

Essential Skills and Qualifications:

• Minimum Degree in Communications, Marketing, Fine Arts or Digital media related field of studies preferred
• Ability to use Photoshop and Adobe Creative Suite application
• Organised and meticulous with an eye for detail
• Able to communicate effectively with teams with strong stakeholder management skills
• Fast learner who is able to learn and pick-up new software tools quickly
• Ideally with project management experience

Core Competencies and Attributes:

• Team player
• Ability to manage concurrent projects
• Able to work in a fast-paced environment
• Good interpersonal skills and stakeholder management
• Strong linguistic and writing skills
• Willingness to learn
• Proficiency in Microsoft Office
• Demonstrate adaptability and problem-solving skills
• Have project management skills
• Passionate about mental health advocacy

Job Summary:

You will be responsible for overseeing the Beyond the Label’s (BTL) marketing and communications efforts.

Principle Duties & Responsibilities:

Programme Implementation

• Assist the BTL Lead in developing and implementing data-driven integrated campaigns to achieve intended marketing outcomes
• Develop engaging and informative content across various online and offline platforms to improve the publicity of BTL
• Analyse social media performance metrics to identify areas for improvement and optimise content strategy
• Assist in influencer and artiste marketing campaigns, ensuring alignment with brand strategy
• Ensure consistent brand messaging and visual identity across all social media channels, influencer/artist content, and workgroups.
• Collaborate with different stakeholders across organisations to maintain brand cohesion
• Adapt and apply key visual concepts to marketing collaterals
• Manage and liaise with vendors to ensure that marketing collaterals (print and digital) are produced in time and according to brand guidelines
• Provide administrative and logistical support for BTL-related outreach

Other Duties

• Undertake any other duties and responsibilities as assigned

Essential Skills and Qualifications:

• Minimum Degree in Communications, Marketing, Fine Arts or Digital media related field of studies preferred
• Ability to use Photoshop and Adobe Creative Suite application
• Organised and meticulous with an eye for detail
• Able to communicate effectively with teams with strong stakeholder management skills
• Fast learner who is able to learn and pick-up new software tools quickly
• Ideally with project management experience

Core Competencies and Attributes:

• Team player
• Ability to manage concurrent projects
• Able to work in a fast-paced environment
• Good interpersonal skills and stakeholder management
• Strong linguistic and writing skills
• Willingness to learn
• Proficiency in Microsoft Office
• Demonstrate adaptability and problem-solving skills
• Have project management skills
• Passionate about mental health advocacy

Job Summary:

The Senior Sales & Partnerships Executive is responsible for driving revenue growth for JOURNEY through corporate sales, strategic partnerships, and brand collaborations. This role plays a critical part in promoting artwork created by persons with intellectual disabilities (PWIDs) from TOUCH Special Needs Group, enabling sustainable income opportunities for the artists and supporting JOURNEY’s business expansion.

Principal Responsibilities and Duties:

Corporate Sales & Business Development

• Secure new corporate accounts and partnerships to meet sales targets and grow JOURNEY’s market presence in the corporate sectors.
• Develop and implement sales strategies that drive consistent revenue streams.
• Establish and maintain strong client relationships to ensure long-term business engagement.

Brand & IP Collaboration

• Identify and negotiate collaboration opportunities with local and international brands and IP partners.
• Lead collaboration projects from concept development to delivery, ensuring clear timelines, aligned expectations, and quality outcomes.
• Work closely with brand partners, internal teams, and external stakeholders to ensure smooth project execution.

Project & Production Management

• Manage custom product requests from quotation to production and final delivery, ensuring accuracy and timeliness.
• Liaise with production vendors and suppliers to ensure cost-efficiency and quality standards.

Essential Skills and Qualifications:

• Bachelor’s degree in Business, Marketing, Sales, or related discipline.
• Minimum 3 years of relevant experience in corporate sales, account management, brand partnerships, or business development, with a proven track record.
• Strong communication and presentation skills, with the ability to influence and engage stakeholders.
• Proficient in MS Office tools (Word, Excel, PowerPoint) and basic design tools such as Adobe Photoshop or Canva.
• Ability to communicate professionally in both spoken and written Mandarin for coordination with overseas vendors (e.g., through WeChat).
• Experience in retail development, licensing, or lifestyle brands will be an advantage.
• Additional certifications or training in digital literacy, mental health, or related fields.

Core Competencies and Attributes:

• Strong entrepreneurship spirit
• Creative in product development and market penetration
• Passion in retail business and trends
• Self-driven
• Result-oriented
• Resourceful
• Negotiation Skill – ability to negotiate a good deal that benefit the organization
• Set goals and objectives
• Develop realistic action plans
• Multi-tasking between events and activities
• Planning / Organising – ability to gel entire plan together and execute in well-organised manner
• Time management to meet deadline
• Project Management – ability to deliver entire project to meet project objective
• Have proven sales record in corporate gifting industry

Job Summary:

The Service Support Officer assists in debts management, administrative operations, reporting, and claims-related functions under the guidance of the Manager and/or Senior Executive.

The role requires attention to detail, accuracy, and compliance with audit standards to support smooth operations. Additional responsibilities may be assigned as needed.

Principal Responsibilities and Duties:

Administrative Support for Centre

• Provide frontline customer service support via the phone and assist walk-in clients.
• Collaborate with Service Support team to manage referrals from AIC in a timely manner.
• Monitor inventory control to ensure adequate supply of stock/consumables
• Oversee the maintenance and upkeep of the Centre, including equipment.
• Raise payment vouchers for Centre-related matters and locums
• Schedule appointments with locum doctors and clients for home visits
• Handle other Centre-related administrative tasks as required

Debts Management 

• Manage debt collection, recommending payment modes and necessary actions.
• Achieve fees collection KPIs and submit monthly summary reports to HOD 
• Support social worker(s) by providing financial and social background information for beneficiaries with payment difficulties.

Billing Support

• Verify records of services delivered, check charges, and ensure accurate bill processing. 

Claims Management    

• Ensure timely and accurate submission of claims – Medisave/ Medifund/ Senior Mobility Fund-Consumables, Devices/MOH ILTC claims and other government schemes.

 Other Duties

• Handle any other Service Support Operational duties as assigned.

Essential Skills and Qualifications:

• Diploma in finance, Business Admin, or related subjects.
• Proficiency in English and Chinese or dialects preferred.
• Proficient in MS Excel.
• Understand of programs and services offered under Elderly Group.
• Knowledge of financial schemes, grants, and subsidies available to the elderly in Singapore.