Total 22 job vacancies by Touch Community Services Limited

Job Summary

To lead and strengthen curriculum implementation and pedagogical practices across centres, ensuring high-quality teaching and learning aligned with ECDA frameworks (NEL,EYDF), SPARK 2.0 standards, and organisational values.

The Curriculum Specialist is to be accountable for the quality, consistency, and effective implementation of curriculum and pedagogical practices across centres, ensuring alignment with ECDA frameworks (NEL, EYDF), SPARK 2.0 standards, and organisational values.

Key Responsibilities:

1. Curriculum Leadership

• Lead implementation and continuous improvement of the organisation’s curriculum.
• Ensure alignment with NEL, EYDF, and developmentally appropriate practices.
• Guide educators in lesson planning, inquiry-based learning, and curriculum integration.

2. Pedagogical Coaching

• Conduct classroom observations and provide structured feedback.
• Coach educators on teaching strategies, classroom management, and differentiation.
• Model effective teaching and learning practices.

3. Professional Development

• Design and facilitate training, workshops, and learning communities.
• Support educators’ growth through mentoring and reflective practices.

4. Assessment & Quality Assurance

• Strengthen authentic assessment practices (observations, portfolios, documentation
• Ensure quality and consistency in children’s learning records.
• Support centres in SPARK accreditation preparation.

5. Centre Support & Collaboration

• Partner Centre Leaders to enhance curriculum delivery and teaching quality.
• Support teachers in addressing classroom challenges.
• Strengthen communication of children's learning with families.

6. Innovation & Improvement

• Keep abreast of best practices and emerging trends in early childhood education.
• Introduce innovation approaches to enhance teaching and learning.

Working Conditions

• 5 day work week: Mon-Fri
• Location - HQ @ Toa Payoh, 5 Preschools Centre @ Bukit Batok, Clementi, Hougang, Woodlands and Zhenghua

Core Competencies Skills and Attributes:

• Diploma / Degree in Early Childhood Education (L2 certified).
• Minimum 5- 8 years of relevant experience.
• Experience in curriculum planning, coaching, and classroom observation.
• Leadership or curriculum specialist experience preferred.
• Strong knowledge of NEL, EYDF, SPARK 2.0.
• Ability to coach and mentor educators effectively.
• Strong facilitation, communication, and interpersonal skills.
• Competent in assessment, documentation, and curriculum design.
• Experience in SPARK accreditation.
• Familiarity in digital platforms (e.g., LittleLives)
• Experience in curriculum innovation.

Job Summary:

The position has a dual function of providing the day-to-day administration and clinical support to the DRC programme as well as managing Gym Tonic (GT) programme, under the guidance of the GT programme IC.

Principal  Responsibilities and Duties:

Day Rehabilitation Programme

• Assist therapists in setting up and carrying out therapeutic activities (for individuals or groups) assigned
• Train clients and caregivers in functional skills and exercises, including the use of rehab equipment and assistive devices/appliances prescribed by the therapists
• Comply in practicing the requirements under infection control and environmental sanitation guideline

Gym Tonic Programme

• Support the programme IC in delivering gym tonic programme according to protocol
• Support in conducting pre and post assessment
• Guide client in blood pressure taking and monitoring pre and post sessions
• Train clients in using HUR machines

Administrative

• Complete basic documentation of clinical care as assigned
• Record visit logs and generate monthly log sheets
• Support in maintenance of therapy equipment
• Support in upkeeping the equipment inventory
• Support in scheduling appointments for clients
• Support in handling enquiries related to DRC programmes

Essential Skills and Qualifications:

• Min. O level qualification with health care related training.
• 2 to 3 years of working experience in the health care or community service sector
• Proficient in MS Word, Power point, Excel and Outlook
• Familiar with social and health care resources

Job Summary:

The incumbent is responsible to oversee programme planning and implementation, building collaboration with stakeholders to organise inclusive activities, strategize and deliver services to benefit and make an impact to the needs of clients under Enabling Services Hub (ESH) and TOUCH Special Needs Group (TSNG).

Principal Responsibilities and Duties:

1. Plan, publicise, conduct and/or deliver on sit and community programmes for Persons with Disabilities (PwDs), such as bite sized courses, social inclusion activities with the local community.
2. Plan and deliver support and services for caregivers of PwDs such as respite services and caregivers support groups.
3. Perform needs assessment to ascertain service needs, interests and gaps of PwDs and caregivers
4. Manage the well-being and safety of the PwDs during the programme.
5. Implementation and evaluation of ESH programmes and social inclusion events with community partners.
6. Work closely with stakeholders e.g grassroot partners, SSA, CDC to look into collaboration of programme
7. Work with volunteers’ team to publicise volunteers’ opportunity for supporting PwDs in programme.
8. Ensure smooth daily operation (including programmes) of centre, including maintenance of premises to ensure client safety and cleanliness.
9. Collaborate with staff under TSNG or other services on special projects on an ad-hoc basis.

Working Conditions:

• 5 day work week: Mon-Fri (Weekend as and when needed)
• Location: Jurong

Requirements:

1. Degree holder.
2. At least 2 - 5 years or more of related experience
3. Prior experience in programme management or working with PwDs will be an added advantage.
4. Excellent verbal and written communication, problem solving and administation skills.
5. Excellent programme planning and facilitation skills.
6. Adept at Microsoft Office

Job Summary:

Social Workers in TOUCH Family Support play a crucial role in enabling low-income families by (1) working directly with clients to address the immediate and long-term issues they face and (2) working with the surrounding community to better support the underprivileged.

Main Responsibilities:

• Conduct intake and risk assessments for cases.
• Provide Case Management services to clients from low-income families and/or disadvantaged backgrounds
• Complete case documentation(e.g. case notes, update database, etc.) accurately and promptly.
• Developing, implementing, maintaining and evaluating programmes that meet client’s needs.
• Conduct Group work.
• Community outreach to and engagement of low-income families.
• Network and work collaboratively with stakeholders and community partners.
• Research to build domain-specific knowledge.

Working Conditions:

• 5 day work week: Mon-Fri
• Able to work on weekends when required.
• Location - North / Northeast

Essential Skills and Qualifications:

• Bachelor or Postgraduate Diploma in Social Work or relevant qualification.
• Registered Social Worker preferred with minimum 2 years of case work experience.
• Trained in usage of CSWP preferred (BPSS and FAST tool assessment).
• Good communication, interpersonal and facilitation skills.
• Excellent team player with good interpersonal skills.
• Proficiency in Microsoft Office applications.
• Practices cultural sensitivity when engaging families and successful in motivating clients in working on case management plan.
• Able to work independently and handles administration.
• Able to work on weekends when required.

Job summary

The Preschool Educator leads the planning and facilitation of developmentally appropriate learning experiences for children aged 18 months to 6 years. They also play a critical role in fostering children’s holistic development, building strong relationships with families, and creating a safe, respectful, and engaging learning environment.

Main Responsibilities

1. Curriculum Planning and Implementation

• Design and implement daily lessons that promote children’s development across domains, in alignment with the centre’s guided inquiry curriculum and national framework.
• Use intentional teaching strategies to extend children’s thinking, creativity, and social-emotional growth.
• Implement differentiated instruction strategies based on children's individual needs, interests, and developmental progress.

2. Learning Environment and Classroom Management

• Create a safe, engaging, inclusive, and stimulating classroom environment that promotes exploration, independence, and learning through play.
• Establish and maintain clear routines and transition that reinforce positive behaviour expectations.
• Ensure the cleanliness, safety, and organization of learning spaces and materials.

3. Child Observation, Documentation and Assessment

• Observe and assess children’s learning and development using appropriate observation and assessment tools and methods.
• Maintain up-to-date records, including portfolios and progress reports, and use documentation to plan and review curriculum planning.
• Share meaningful feedback with families and relevant stakeholders.

4. Family and Community Engagement

• Build respectful and collaborative relationships with families to support children’s learning and development.
• Communicate regularly with families on children’s progress, behaviours, and centre updates.
• Engage families and community partners in centre events, projects, or learning experiences when appropriate.

5. Teamwork and Professional Development

• Participate in staff meetings, training and professional development as required by centre.
• Work collaboratively with colleagues to plan and reflect on teaching practices and support the centre’s vision and goals.
• Be a reflective practitioner and demonstrate a willingness to improve and grow at the professional level.

Working Conditions

• 5 day work week: Mon - Fri
• Attractive remuneration and staff benefits
• Location - Blk 510 Jelapang Road

Requirements

• Diploma in Early Childhood Care & Education – Teaching (DECCE-T) or equivalent recognised by ECDA.
• ECDA L2 Certification.
• Minimum of 2-3 years of relevant experience in a preschool or early childhood setting preferred.
• Valid Child First Aid certification.
• Proficient in English (oral and written). Knowledge of an additional mother tongue is an advantage.
• Plan and implements meaningful learning experiences.
• Builds trusting relationships with children and foster positive social interactions.
• Collaborates with families to support children’s development.
• Demonstrates reflective practice, professionalism and commitment to lifelong learning.
• Passionate about nurturing young children.
• Reflective, adaptable and open to feedback
• Strong communication and interpersonal skills.
• Able to work well independently and as part of a team.

Job Summary:

We are looking for someone to be responsible for managing and delivering end-to-end IT infrastructure projects in alignment with organisational cybersecurity and governance standards. The role involves working closely with internal stakeholders and vendors to translate business needs into effective technical solutions, ensuring projects are completed on time, within budget, and to the required quality standards.

Principal Responsibilities and Duties:

• Lead, manage and implement end-to-end IT infrastructure projects in compliance with organisational cybersecurity and governance policies
• Engage internal stakeholders to gather, analyse, and translate business needs into technical requirements
• Develop comprehensive project proposals with the technical solution team, including resource planning, role definition, and timelines
• Manage vendors to ensure projects are delivered on time, within budget, and to expected quality standards
• Coordinate and manage communications across internal and external stakeholders.

Essential Skills and Qualifications:

• Minimum 3 years of experience in project management
• Experience in Agile Project Management methodology, knowledge of IT Security, Risk Management, and Security Control, ITIL Certification, and knowledge of IT regulation in the social service industry are added advantages
• Hands-on experience with Microsoft Azure
• Good understanding of digital infrastructure technologies (e.g. AWS laaS, virtualisation, networking, internet technologies, loT, etc.)
• Proven experience in vendor management
• Proven track record of managing multiple projects concurrently
• Strong initiative with a proactive and solution-oriented mindset
• Excellent written and verbal communication skills, including presentations to senior management

Core Competencies and Attributes:

• Project Management & Delivery - Ability to plan, execute, monitor, and close projects effectively while managing scope, time, cost, and quality
• Stakeholder Management - Skilled in engaging, influencing, and aligning stakeholders across different levels
• Vendor Management - Ability to manage vendor performance, contracts, and relationships to achieve project outcomes
• Business & Technical Acumen - Ability to translate business requirements into technical solutions
• Communication & Presentation - Clear, structured, and confident communication tailored to different audiences
• Planning & Organisation - Good multitasking ability with attention to detail and prioritisation skills
• Proactive & Self-driven - Takes initiative and ownership without constant supervision
• Resilient Under Pressure - Able to perform and make decisions in fast-paced, high-pressure environments
• Collaborative - Works effectively across teams and builds strong working relationships
• Resourceful - Able to find solutions and navigate ambiguity independently
• Detail-oriented - Ensures accuracy and quality in deliverables
• Adaptable & Agile - Comfortable with change and able to adjust priorities when required
• Accountable - Takes responsibility for outcomes and follows through on commitments

Job Summary

Young people today face growing challenges from life online—social media pressure, cyberbullying, online conflicts, screen overuse, and digital fatigue. These stressors affect mental health and emotional well-being but are often overlooked when supporting youth.

This is where TOUCH Cyber Wellness comes in. We help children, youths, and families build mental resilience, emotional regulation skills, and healthy digital habits. Our programmes bridge the gap between mental wellness and cyber wellness—helping individuals navigate online risks while supporting emotional well-being.

As an Executive - Programme (Centre-based), you will manage the daily operations of the Digital Wellness Centre while delivering programmes that help young people and families manage online risks, build emotional resilience, and develop healthy digital habits. You will also oversee the centre’s budgets, resources, and reporting to ensure smooth and effective operations while creating a safe and supportive space for learning and growth.

Key Responsibilities:

1. Centre Operations & Management

• Oversee daily operations, budgets, resources, and reporting for the Digital Wellness Centre.

2. Programme Design, Innovation & Implementation

• Design and deliver programmes that strengthen mental well-being, emotional regulation, and healthy digital habits.
• Develop interactive, learner-focused experiences addressing online risks, digital stress, and emotional challenges.
• Apply research and feedback to keep programmes relevant and effective.

3. Youth Engagement, Outreach and Partnerships

• Build supportive relationships with youths through centre-based activities.
• Deliver workshops and talks for youths, parents, schools, and community groups.
• Develop resources and co-create programmes with schools, community organisations, and partners.

4. Programme Evaluation and Improvement

• Gather feedback, track outcomes, and refine content, delivery, and centre operations based on needs and trends.

Qualifications:

• Bachelor’s degree in Psychology, Social Work, Education, Counselling, or a related field.
• 2–3 years’ experience in youth work, mental health education, teaching, counselling, or programme operations.

Core Competencies & Attributes：

• Proven ability to engage with youths, families, parents, and caregivers.
• Strong understanding of how digital life - including social media, gaming, and online spaces-impacts mental health, emotions, and behaviour.
• Comfortable with operational tasks like budget management, resource planning, and reporting.
• Experience managing operations in a centre or community-based setting.
• Background as an educator, counsellor, youth worker, or mental health practitioner.
• Familiarity with digital wellness, cyber wellness, or integrating technology into mental health or education work.
• Experience with programme evaluation and outcome tracking.
• Skills in developing engaging workshops, presentations, and learning resources.
• Excellent communication, facilitation, and public speaking skills.
• Empathetic, approachable, and skilled in engaging youths and families.
• Creative, adaptable, and able to design meaningful learning experiences.
• Well-organised with strong operational, project management, and coordination skills.

Job Summary:

Support Head, Home Health in daily PT operations and ensure team to deliver high-quality services in accordance local regulations and guidelines

Clinical Responsibilities

• Conduct comprehensive assessments of clients' physical conditions, functional limitations, medical history, and social circumstances in their home environment.
• Develop individualized and goal-oriented treatment plans based on assessment findings and in collaboration with patients, their families/caregivers, and referring physicians.
• Implement a range of physiotherapy interventions, including therapeutic exercises, manual therapy techniques, gait training, balance retraining, pain management strategies, and the prescription of assistive devices.
• Educate patients and their caregivers on exercise programs, injury prevention strategies, and the safe use of mobility aids and adaptive equipment.
• Monitor patients' progress, reassess their condition, and adjust treatment plans as needed to optimize outcomes.
• Document all aspects of patient care accurately and timely, including assessments, treatment plans, interventions, progress notes, and discharge summaries, in accordance with professional and organizational standards.
• Communicate effectively and collaborate with other healthcare professionals, such as doctors, nurses, occupational therapists, and social workers, to ensure holistic and coordinated patient care.
• Maintain a thorough understanding of relevant medical conditions, physiotherapy techniques, and best practices through continuous professional development.
• Adhere to ethical and professional conduct standards, as well as organizational policies and procedures.
• Manage a flexible schedule to accommodate patient needs and travel within a designated service area.
• Ensure the safe use and maintenance of therapy equipment.
• Participate in case conferences, team meetings, and quality improvement initiatives as required.
• Provide support and guidance to therapy assistants or students on clinical placements, if applicable.
• Contribute to the development of clinical protocols and service improvements within the home therapy setting.

Other Responsibilities

• Provide coaching to therapist assistants.
• Recommend services/care arrangements according to the individual situation and ensure propoer documentation
• Carry out audit on services as assigned
• Support community fitness programmes

Essential Qualifications

• Bachelor's or Master's degree in Physiotherapy from a recognized institution.
• Full registration and a valid practicing license with the relevant Allied Health Professions Council (AHPC) in Singapore.
• Minimum of 2 years of relevant clinical experience, preferably including experience in home care or community-based rehabilitation.
• Strong understanding of musculoskeletal, neurological, cardiorespiratory, and geriatric conditions, and their impact on function.
• Proficiency in a variety of physiotherapy assessment and treatment techniques.
• Excellent communication, interpersonal, and patient education skills.
• Ability to work independently, manage time effectively, and make sound clinical decisions in a home environment.
• Demonstrated ability to work collaboratively within a multidisciplinary team.
• Compassionate, empathetic, and patient-centered approach to care.
• Valid Basic Cardiac Life Support (BCLS) certification.
• Possession of a valid driver's license and access to a reliable mode of transportation may be required.
• Multilingual capabilities may be an advantage

Job Summary: To provide Finance business partnering to services.

Principal Responsibilities and Duties:

• Processing of payments to vendors and staff claims for the services.
• Processing of receipts for the services.
• Processing of donations
• Ensure timely monthly & year-end closings for management & other users to make well-informed decisions.
• Monthly variance analysis report of the I & E of the services, advise/highlight to services on major variances in their reports.
• Monitor and maintain schedules of Balance items on a monthly basis.
• Perform monthly bank reconciliation.
• Make journals and ledger entries for the purpose of reconciling errors.
• Preparation of audit schedules at year end.
• Provide assistance to services in budgeting and forecasting.
• Perform fixed asset control on a timely basis.
• Provide assistance to the services in their monitoring of funds, budgeting, review and cost management.
• Assist services in their funding reporting, liaising with auditors on audit of projects I & E.
• Any other duties assigned by Supervisor.

Essential Skills and Qualifications:

• Min Degree in Accounting from recognised universities.
• 3-4 years working experience in Finance.
• Knowledge in word, excel, PowerPoint.
• Able to work independently and under pressure in fast-paced environment.
• Interest in the Social Service industry.
• Meticulous and team player with positive attitude
• Good interpersonal and communication skills
• Good problem-solving skills and proactive
• Analytical and Organizational skills
• Proficient in Microsoft Office Applications.

Principal Responsibilities and Duties:

Team Management:

• Ensure staff have the relevant skills and knowledge to perform their duties well by equipping and/or arranging training for them.
• Monitor and review staff performance, provide constructive feedback and undertake disciplinary action if need arises.
• Mediate conflicts between clients and staff and between team members.
• Coach staff on how to resolve potential problems and build rapport with clients.
• Manage staffs’ schedule and delegate tasks to them. Ensure coverage during absenteeism or leave.
• Provide emotional support to staff to improve staff morale and well-being.
• Ensure adherence to legal requirements and company policies.
• Submit staffs’ claims and leave applications.
• Prepare and submit reports.

Client Care:

• Assess clients, diagnose needs and recommend resources/solutions and/or refer to external providers when necessary.
• Document client assessments, critical information and interventions provided
• Work with interdisciplinary team and caregivers to monitor and improve clients’ well-being.
• Collaborate with external parties to improve clients’ well-being, and advocate for their needs, where necessary.
• Source for and collaborate with external donors and volunteers to support clients’ home maintenance/improvement needs.
• Co-organize and support funded activities.
• Prepare and submit reports.

Other responsibilities:

• Care Coordinator - recommend services / care arrangements according to the individual situation and ensure proper documentation

Job Summary:

The incumbent is responsible to strategise, direct and implement volunteers’ framework & mobilization to benefit and make an impact to the needs of clients under Enabling Service Hub (ESH) and TOUCH Special Needs Group (TSNG).

Principal Responsibilities and Duties:

1. Organise volunteer outreach, recruitment, training, management and appreciation.
2. Assess and monitor volunteers' readiness and suitability to match and befriend Persons with Disabilities (PwDs).
3. Develop a sustainable ESH volunteer management framework which adheres to SG Enable and TOUCH Volunteer Management protocols.
4. Network, advocate and promote awareness of volunteering opportunities to support ESH initiatives / programmes at different platform.
5. Engage stakeholders, build partnerships and grow projects for volunteers to serve PwDs under ESH.
6. Drive collaborative initiatives across all internal and external stakeholders to upskills and retain volunteers.
7. Volunteers' coordination on new plans and sharing of best practices.
8. Ensure proper and accurate update of volunteer database.
9. Manage and review volunteers' documentation process, recording, reports and survey.
10. Establish vision and alignment among volunteer teams.
11. Work with staff under within and outside of TSNG on special project.

Working Conditions:

• 5 day work week: Mon-Fri (Weekend as and when needed)
• Attractive remuneration and staff benefits
• Location: Jurong

Requirements:

1. Degree holder.
2. At least 2 - 5 years of experience in project, stakeholder and budget management.
3. Excellent written, communication and presentation skills.
4. Excellent negotiation and people management skills.
5. Analytical and organised, able to translate concepts into actionable goals.
6. Prior experience in volunteer management will be an added advantage.
7. Flexiblility to work evenings and weekends as needed, and willingness to travel locally for meetings, events and volunteer outreach activities.
8. Crisis management and service recovery skills.
9. Adept at Microsoft Office

Job Summary

Lead and manage the overall operations of the early childhood centre, ensuring high-quality education, regulatory compliance, and a safe, nurturing environment for children. Drive staff development, strengthen stakeholder partnerships, and oversee curriculum, resources, and daily operations to support the centre’s continuous improvement and organisational goals.

Key Responsibilities:

1. Leadership and Staff Development:

• Lead and drive staff development initiatives to build a competent and motivated team.
• Provide coaching, mentoring and guidance to educators to enhance teaching practices.
• Support staff career progression and professional growth.
• Oversees manpower planning and supervise staff in their daily responsibilities.
• Model organisational values and serve as a positive culture bearer.

2. Centre Operations & Compliance:

• Oversee and manage the daily operations of the centre in accordance with industry regulations, ECDA requirements, and the centre’s policies, philosophy, and procedures
• Ensure all programmes and practices are aligned with early childhood curriculum frameworks
• Maintain high standards of safety, quality, and care for children
• Ensure full compliance with licensing and regulatory requirements

3. Curriculum & Programme Development:

• Continuously review and enhance children’s learning experiences to support holistic development.
• Collaborate with Curriculum Specialists to design and implement effective educational frameworks.

4. Stakeholder Engagement & Partnerships:

• Build and sustain strong partnerships with parents, families and the wider community.
• Work collaboratively with stakeholders, including the centre’s operator/licensee, management, and staff, to plan and implement improvements and changes

5. Resource & Finance Management

• Manage the centre’s budget and ensure efficient and cost-effective use of resources
  

Working Conditions

• 42 hours work-week (Mon - Fri)
• Location - Blk 333 Clementi Ave 2

Core Competencies Skills and Attributes:

• Advance Diploma in Early Childhood Learning (ADECL) / Pre-School Education Leadership (DPE-L) / Diploma in Early Childhood Care and Education - Leadership (DECCE-L), or its equivalent recognised by ECDA
• Registered with ECDA and attained a L2 certification
• Possess valid certificate in first aid recognised by ECDA
• At least 7 years teaching experience in a child care / pre-school setting.
• Good knowledge of current early childhood care and education development theories, research and practices
• Good knowledge of government regulations, quality assurance framework (Child Care Act and Regulation)
• Intermediate knowledge of early intervention strategies and working experience with children with special needs.
• Effective leadership and supervisory skills.
• High level of competency in planning and management centre’s operations, budget, income and expenditure
• Work effectively with various stakeholders, authorities and organisations

Job Summary:

We are seeking a Senior Clinical Psychologist to join our newly founded private practice in Tanjong Pagar.  This position is designed for the clinician who is ready to move beyond purely client-facing and take an active role in building a practice from the ground up.  As a founding team member, you will have the opportunity to shape the business, influence clinic culture, develop programs and build out brand integrity.  This is an opportunity for those with a “creator” mindset to help us establish a centre of excellence for mental healthcare in Singapore.

Principal Responsibilities and Duties:

• Clinical Mastery: Provide evidence-based psychological assessments and therapeutic interventions (individual and group) for various mental health conditions through both in-person and online modalities.

• Case Management: Lead comprehensive treatment planning and case management to ensure best possible outcomes for clients.

• Program Development: Research, design and implement specialized clinical programs and treatment protocols that create unique propositions and commercial success for the clinic.

• Brand Stewardship: Represent the brand with professionalism via trainings, seminars, and high-level presentations to internal and external stakeholders to grow presence in the community.

• Clinical Leadership: Play an influencing role in building and mentoring the clinical team; fostering a culture of care, reflective practice, ethical rigor, and multidisciplinary collaboration.

• Operational Excellence: Innovate and continuously improve clinical workflows to ensure high-quality experience for both consumers and therapists.

• [Optional] Crisis Intervention: CISM trained and able to provide crisis intervention and support as needed.

Essential Skills and Qualifications:

• Master’s degree in clinical psychology
• 8+ years of experience in clinical, forensic, organizational and/or applied psychology post-qualification
• Registered with Singapore Psychological Society (SPS)
• Demonstrate practical business acumen 
• Strong communicator and presenter
• Proficient in Microsoft Office 365 Suite and AI tools
• Highly proficient in clinical and/or forensic report writing, with ability to deliver high-quality documents efficiently.
• Reflective and emotionally aware mindset with grounded interpersonal skills      
• Ability to influence and align cross-functions, managing expectations and outcomes with internal and external stakeholders

Core Competencies and Attributes: 

• Providing practical solutions to problems and finding ways to make improvements. Being analytical.
• Seeing the issue or problem from different viewpoints. Trying new ideas & approaches to make well-informed and timely decisions.
• Identifying internal & external customers' needs and delivering an effective and seamless customer experience.
• Communicating information and ideas clearly through various mediums to gain buy-in and support.
• Work well across stakeholders and bringing people with different needs and expectations to work effectively together,
• Exercising flexibility in behaviours or approaches to respond to changes and evolving contexts

Job Summary:

The Officer – Service Support (Caregiver Support) supports the delivery of caregiver programmes and services by ensuring smooth centre operations and engaging caregivers across their service journey

This role focuses on programme coordination and caregiver engagement, including intake, follow-ups, and programme matching.

The Associate works closely with the team to understand caregivers’ needs, support their progression across services, and connect them to appropriate programmes, including higher-intensity offerings.

Provide support to caregivers and families of older persons, person with special needs and mental health conditions.

Principal Responsibilities and Duties:

Programme Coordination & Centre Operations

• Coordinate programme logistics, including scheduling, registrations, attendance tracking, and follow-ups
• Ensure the centre is clean, organised, and ready for programmes and visitors
• Support the smooth running of day-to-day centre operations
• Support the delivery of programmes through on-site coordination and participant management
• Assist facilitators during sessions (e.g. managing flow, logistics, participant needs),co-facilitate selected segments of programmes where required

Caregiver Journey Engagement & Programme Matching

• Conduct intake and onboarding conversations to understand caregivers’ needs
• Perform follow-ups and light-touch check-ins, and assessments with caregivers across different touchpoints
• Identify and recommend caregivers for appropriate programmes
• Maintain accurate documentation of caregiver interactions and ensure proper follow-up actions
• Escalate complex or high-risk cases where required
• Serve as a first point of contact for caregivers, providing information, referrals, and empathetic listening via Care Line.

Administrative & Operational Support

• Handle general administrative duties (e.g. data entry, scheduling, procurement, documentation)
• Coordinate with vendors and partners for quotations and logistics arrangements
• Maintain organised filing systems, trackers, and standard templates
• Support data consolidation and basic reporting needs
• Contribute to simple process improvements to enhance team efficiency

Backbone support to team function:

• Maintain knowledge resource of the team related to Caregiving e.g. Care Line resource library.
• Organize events for the team that contributes to team growth and bonding.

Essential Qualifications:

• Diploma in any discipline (e.g. Business Administration, Community Care, Health Services, Social Sciences or related fields)
• 0–3 years of relevant working experience; fresh graduates are welcome to apply
• Prior experience in administrative coordination, customer service, or community-related work will be an advantage

Job Summary:

We are seeking a strategic and hands-on manager to drive TOUCH’s journey towards becoming a data-driven, AI-powered, and future-ready organisation. Reporting as part of a cross-functional team, this role partners closely with Groups and Services to align business and technology outcomes, architect and implement scalable, secure, and user-centric digital platforms, and lead innovation across digital products, platforms and processes. 

Principal Responsibilities and Duties:  

• Align Digital Transformation strategy with TOUCH strategic pillars (People, Programme, Platform and Partnership), transforming TOUCH into a data-driven, AI-powered and future-ready organisation.  
• Conduct business analysis, identify gaps and recommend digital products and platforms
• Translate business requirements into functional and technical specifications, user stories and digital workflows
• Partner with Groups and Services across TOUCH to align and agree on desired business, technology and project outcomes.
• Facilitate requirements gathering workshops, stakeholder interviews and customer journey/process mapping sessions.
• Propose and  drive projects and initiatives to meet security, scalability, sustainability and user-centric objectives.
• Design, architect and deliver digital products and platforms that supports digital processes and services that may include integration with external systems, e.g. contractors and government systems.
• Source, evaluate and manage vendors to meet business, technology and digitalisation requirements.
• Review and update policies, best practices, architecture and technical standards.
• Establish and monitor Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and other performance metrices 
• Contribute as a member of a cross-functional, agile team.

Essential Qualifications:

• Degree in Computer Science, Information Technology or a related Technical discipline or relevant skillsets with at least 7 years relevant working experience

Core Competencies Skills & Attributes:

• At least 5 years relevant working experience in technology & digitalisation
• Hands-on experience with Microsoft 365, Dynamics 365, and Power Platform, including working knowledge of C#, plug-ins, workflows, Power Automate, and business rules
• Exposure to Adobe Experience Manager, Marketo, Azure, AWS, Outsystems, API management
• Experienced in agile project management, software development, product management, vendor management and business analysis
• Strong communication skills with the ability to present and articulate concepts and analysis clearly
• Able to handle a wide range of stakeholders  
• Strong problem-solving and analytical skills
• A person of integrity and confidence with a leadership style grounded in humility and empathy
• Strong grasp of technology, digitalisation and AI
• Passion for innovation and technology adoption within the social service and community care sector.