Total 124 job vacancies by Goldtech Resources Pte Ltd

Job Overview
We are seeking a proactive Network Operations Centre Engineer to support 24x7 managed services operations. This role serves as the first point of contact for clients and vendors, responsible for monitoring alerts, managing service tickets, and ensuring timely incident resolution in accordance with agreed service levels.

The ideal candidate is disciplined, client-focused, and confident in working within structured processes in a high-availability environment.

Key Responsibilities

Incident & Ticket Management

• Receive, log, validate, and diagnose client incidents and service requests
• Monitor alerts, mailbox queues, calls, and chat requests
• Perform first-level troubleshooting and provide first-call resolution where possible
• Escalate issues appropriately based on defined escalation matrix

Service Delivery & SLA Management

• Manage tickets in line with established SLAs and operating procedures
• Provide timely status updates to clients on open incidents
• Coordinate with resolver groups and internal teams to ensure resolution timelines are met

Process & Continuous Improvement

• Identify gaps in knowledge articles, SOPs, and workflows
• Recommend improvements to enhance operational efficiency
• Maintain documentation accuracy within service management tools

Client Engagement

• Maintain professional communication with clients and vendors
• Ensure high levels of service quality and customer satisfaction

Requirements

Technical Knowledge

• Familiarity with ITIL concepts and service management practices
• Basic understanding of networking technologies such as WAN, LAN, WLAN
• Exposure to Security, Cloud, Collaboration, or Video Conferencing technologies is advantageous

Skills & Attributes

• Methodical and structured approach to troubleshooting
• Strong communication skills, both verbal and written
• Able to work in a 24x7 shift roster environment
• Good judgment in issue escalation
• Detail-oriented and customer-focused team player

Qualifications

• Technical Diploma or equivalent qualification in IT or related discipline
• ITIL v4 Foundation certification mandatory
• CompTIA A+ certification required

Experience

• Prior experience in a NOC, helpdesk, or technology call center environment preferred

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Job Overview

We are seeking a skilled Container Specialist (Kubernetes) to support and manage containerized environments across cloud and hybrid platforms. This role focuses on ensuring cluster stability, supporting application deployments, and maintaining performance across Kubernetes ecosystems.

The ideal candidate is experienced in container orchestration, troubleshooting distributed systems, and working closely with DevOps teams to enable seamless deployments and scalable infrastructure.

Key Responsibilities

Cluster Operations & Monitoring

• Monitor Kubernetes cluster health, node availability, and system performance
• Analyze logs and metrics to detect anomalies and ensure platform stability
• Maintain operational readiness across production and non-production environments

Container & Workload Management

• Troubleshoot pod failures, restart issues, and container level incidents
• Validate container image deployments from registries and ensure deployment integrity
• Manage namespaces, resource quotas, and workload configurations

Scaling & Performance Optimization

• Support horizontal and vertical scaling configurations including auto scaling policies
• Monitor resource utilization and optimize cluster performance
• Ensure efficient workload distribution across nodes

Networking & Security

• Support ingress configurations, service routing, and container networking setup
• Validate network policies and role-based access controls (RBAC)
• Troubleshoot connectivity issues within containerized environments

Platform Maintenance & Upgrades

• Assist with cluster patching, upgrades, and version management
• Monitor persistent storage and volume health across workloads
• Maintain cluster configurations and documentation

Collaboration & Deployment Support

• Work closely with DevOps and application teams during deployments and releases
• Support CI/CD pipelines and ensure smooth integration with container platforms
• Assist in troubleshooting deployment failures and environment issues

Disaster Recovery & Incident Management

• Support DR testing and validation for container-based workloads
• Respond to incidents and escalate complex architectural issues when required

Requirements

• Diploma or Degree in Information Technology, Computer Science, or related discipline
• Hands on experience with Kubernetes (on premise or cloud platforms such as AKS or ACK)
• Strong understanding of container technologies and orchestration concepts
• Experience with container registries and deployment pipelines
• Familiarity with CI/CD processes and DevOps practices
• Knowledge of Kubernetes networking, ingress controllers, and service configurations
• Understanding of RBAC, security policies, and container level access control
• Experience troubleshooting distributed systems and container environments
• Exposure to cloud platforms such as Azure or Alibaba Cloud is an advantage
• Strong analytical and problem-solving skills

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Job Overview

We are seeking a detail driven Application Operations Engineer to manage enterprise monitoring platforms, automation tools, and operational systems. This role plays a key part in ensuring visibility across applications and infrastructure, supporting batch processing, and maintaining operational stability.

The ideal candidate is experienced in monitoring tools, alert management, and operational workflows, with the ability to support incident response and continuous service improvement.

Key Responsibilities

Monitoring & Observability

• Monitor enterprise dashboards across multiple platforms to ensure system and application health
• Investigate alerts and resolve threshold breaches to maintain service availability
• Fine tune alert configurations to reduce noise and improve signal accuracy

Batch & File Transfer Operations

• Support and monitor batch job execution using enterprise scheduling tools
• Track and manage file transfer operations to ensure timely and secure data movement
• Troubleshoot job failures and coordinate resolution with relevant teams

Log Analysis & Incident Support

• Analyze logs using centralized logging platforms to identify anomalies and root causes
• Support incident investigations and collaborate with infrastructure and application teams
• Escalate critical alerts to the appropriate technical teams for resolution

Patch & Automation Support

• Validate patch deployment activities across managed systems
• Maintain and support automation workflows related to monitoring and operations
• Assist in improving automation processes for operational efficiency

Reporting & Governance

• Maintain monitoring dashboards, reports, and operational metrics
• Generate SLA and performance reports for stakeholders
• Ensure monitoring coverage is aligned with new applications and services

Disaster Recovery & Continuous Improvement

• Support DR monitoring validation and ensure observability during failover scenarios
• Maintain documentation for tools, processes, and configurations
• Drive improvements in monitoring effectiveness and operational workflows

Requirements

• Diploma or Degree in Information Technology, Computer Science, or related discipline
• Hands on experience with monitoring tools such as SolarWinds, DataDog, or similar platforms
• Experience with logging and observability tools such as OpenSearch, FluentBit, or equivalent
• Familiarity with batch job scheduling tools such as Control-M or similar systems
• Experience with file transfer solutions such as Serv-U or equivalent platforms
• Exposure to endpoint management or patching tools such as Endpoint Central
• Strong understanding of incident management and monitoring best practices
• Ability to analyze logs, troubleshoot issues, and support root cause analysis
• Experience working in SLA driven operations environments
• Good communication and documentation skills

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Job Overview

We are looking for a proactive Automation Specialist to drive efficiency across infrastructure and operations through scripting and process automation. This role focuses on reducing manual effort, improving consistency, and enabling scalable operations across multiple technology domains.

The ideal candidate is hands on with scripting, familiar with automation frameworks, and comfortable working across infrastructure, cloud, and DevOps environments.

Key Responsibilities

Automation Development & Optimization

• Design and develop scripts to automate repetitive operational tasks across infrastructure environments
• Enhance existing automation workflows to improve efficiency and reliability
• Build and maintain reusable automation components and runbooks

Operational Automation

• Automate monitoring validations, health checks, and routine system tasks
• Support automation of backup verification and system maintenance activities
• Assist in patching workflows and automated deployment processes

Batch Processing & Job Automation

• Support and monitor batch job executions using enterprise scheduling tools
• Troubleshoot job failures and optimize batch workflows for stability and performance

DevOps & CI/CD Integration

• Collaborate with DevOps teams to integrate automation into CI/CD pipelines
• Support automation of provisioning, configuration, and deployment tasks
• Assist in streamlining release and environment setup processes

Incident & Troubleshooting Support

• Diagnose and resolve issues related to automation scripts and workflows
• Optimize runbooks and automation logic based on incident learnings
• Escalate complex automation or integration challenges when required

Governance & Documentation

• Maintain script repositories, version control, and documentation standards
• Document automation processes, frameworks, and best practices
• Support compliance related automation and audit evidence generation

Cross Functional Collaboration

• Work closely with Cloud, OS, and Infrastructure teams to identify automation opportunities
• Drive continuous improvement initiatives across operational processes

Requirements

• Diploma or Degree in Information Technology, Computer Science, or related discipline
• Strong scripting skills in PowerShell, Bash, or Python
• Experience with automation tools such as Ansible or similar platforms
• Familiarity with batch job scheduling tools such as Control-M or equivalent
• Understanding of infrastructure operations, system administration, or cloud environments
• Exposure to CI/CD pipelines and DevOps practices is an advantage
• Strong troubleshooting and analytical skills
• Experience in building and maintaining runbooks and automation frameworks
• Ability to work in a structured, SLA driven environment
• Good communication and documentation skills

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability