Total 106 job vacancies by Goldtech Resources Pte Ltd

Role Overview

We are looking for a proactive and customer-focused IT Support professional to join a dynamic service desk team. This role serves as the primary human escalation channel for end users when automated self-service or virtual agent solutions require additional intervention.

The successful candidate will play a key role in delivering responsive support, maintaining service quality standards, and leveraging AI-assisted tools to enhance resolution efficiency and user experience.

Key Responsibilities

• Provide Level 1 and Level 2 support across multiple communication channels including phone, email, collaboration platforms, and ITSM portals
• Take ownership of tickets escalated from AI-driven support tools and ensure timely resolution
• Troubleshoot issues related to user access, authentication, Microsoft 365 applications, VPN connectivity, endpoint software, and general network access
• Accurately log, categorize, and prioritize incidents and service requests within the ITSM system
• Monitor support queues and proactively manage workload to prevent SLA breaches
• Escalate complex cases to relevant resolver teams, vendors, or onsite support when required
• Utilize AI-assisted capabilities such as automated summaries, knowledge recommendations, and guided workflows
• Maintain detailed documentation and contribute to knowledge base improvements
• Support shift rotations and contingency coverage as operationally required
• Ensure compliance with internal security, audit, and data protection policies

Requirements

• 1–2 years of IT Service Desk experience (3–5+ years for senior level consideration)
• Strong hands-on experience supporting Windows and macOS environments
• Good working knowledge of Microsoft 365, VPN technologies, browsers, and endpoint tools
• Basic understanding of Unix or Linux environments is advantageous
• Familiarity with ServiceNow or similar enterprise ITSM platforms
• Solid understanding of incident and request management processes
• Ability to manage ticket workflows effectively and maintain documentation standards
• Exposure to AI-enabled support tools or chatbot workflows is a plus
• Strong verbal and written communication skills
• Customer-centric approach with strong analytical and troubleshooting capability

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

We are looking for a senior IT operations leader to manage large scale workplace and end user computing services within a managed services environment. This role is accountable for ensuring reliable, secure, and high performing IT support for end users, while progressively enhancing service delivery through AI driven insights, automation, and data led decision making.

The position oversees end to end workplace service delivery across service desk and onsite support, including people leadership, resource planning, asset governance, and professional services. A key objective is to modernize operations by embedding intelligent automation, predictive analytics, and virtual support capabilities to improve efficiency, user satisfaction, and operational outcomes.

Key Responsibilities

Workplace Service Delivery & Operations

• Lead and manage multiple workplace managed services engagements supporting large end user populations ranging from approximately 3,000 to 9,000 users.
• Oversee daily workplace operations across service desk and onsite support teams, ensuring contractual deliverables and service commitments are met.
• Apply operational expertise to design, enhance, and standardize workplace support processes.
• Take ownership of service performance, ensuring compliance with agreed service levels and operational targets.
• Serve as the primary escalation authority for high impact, complex, or urgent support incidents.

Incident Management & Service Improvement

• Coordinate resolution of critical incidents and complex service issues to minimize business disruption.
• Conduct root cause investigations and ensure structured communication of findings and remediation actions to customers.
• Lead detailed ticket analysis and service reviews to identify recurring issues and improvement opportunities.
• Implement corrective actions and preventative measures to improve service stability and support quality.

AI, Automation & Data Driven Operations

• Use AI enabled analytics to gain visibility into operational performance, incident trends, and service demand patterns.
• Drive the adoption of intelligent automation to streamline workflows, reduce manual effort, and improve first contact resolution.
• Shift operational delivery from reactive support to proactive and predictive service models using data insights.
• Support deployment of AI powered self-service and virtual assistance solutions to enhance end user experience and reduce support load.

Asset, Resource & Cost Management

• Govern asset management practices across large volumes of endpoint devices, including lifecycle management and inventory accuracy.
• Manage workforce planning, scheduling, and resource utilization across workplace support teams.
• Optimize operational costs while maintaining service quality, including delivering year on year cost efficiency improvements of at least 5 percent.

Stakeholder Engagement & Governance

• Facilitate regular operational meetings with internal teams and customers, including weekly and monthly reviews.
• Prepare and deliver service performance reports to customers and internal stakeholders, including Fujitsu leadership.
• Build strong working relationships with customers to align service delivery with business expectations.
• Drive continuous service improvement initiatives through structured governance and performance tracking.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
• At least 10 years of experience in IT operations, with a minimum of 5 years in a people management or service leadership role.
• Proven experience managing large scale workplaces or end user computing environments.
• Demonstrated experience driving Digital Employee Experience initiatives and operational transformation.
• Strong analytical and critical thinking capabilities in an operational context.

Technical & Professional Competencies

• Solid hands-on knowledge of end user computing environments, including hardware, software, and network support.
• Strong understanding of IT service management principles and operational best practices.
• Excellent problem-solving capabilities with the ability to handle complex and high-pressure situations.
• Effective communication skills with the ability to translate technical issues into business relevant messages.
• Industry certifications such as ITIL, CompTIA A+, Microsoft 365, or Power BI are advantageous.

Preferred Experience

• Experience working with asset management frameworks covering device lifecycle, inventory control, and optimization.
• Exposure to automation platforms, intelligent workflows, and AI assisted operational tools.
• Experience using analytics to identify service trends, forecast demand, and support proactive IT operations.
• Familiarity with AI enabled self service solutions such as chatbots, virtual agents, or intelligent knowledge platforms.

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Role Overview

The Senior Workday Regional Delivery Lead is accountable for regional Workday execution, ensuring delivery discipline, architectural coherence, and successful go-live outcomes. The role blends hands-on program leadership with ownership of solution and integration decisions, acting as the connective layer between HR strategy, technology delivery, regulatory obligations, and long-term operational readiness.

This is a senior, execution-oriented role requiring strong ownership, decisive leadership, and direct involvement across business and technology domains.

Key Responsibilities

Regional Program Leadership

• Drive the regional Workday delivery roadmap including rollout sequencing, milestones, and inter-country dependencies
• Establish and lead governance forums covering steering, design authority, and delivery working groups
• Provide structured and transparent reporting on progress, risks, issues, and dependencies to senior stakeholders
• Serve as the single accountable owner for delivery outcomes across regions and vendors
• Control scope, priorities, and change to maintain delivery momentum and quality

Solution and Architecture Oversight

• Define and maintain the regional Workday solution design aligned with the target HR operating model
• Lead decisions on global process standardization versus local regulatory or operational requirements
• Own architecture decisions across:

• Workday tenant and environment strategy

  Security, role design, and data governance

  Integration approaches with payroll, identity, finance, and downstream systems

• Review and challenge system integrator designs to ensure scalability, compliance, and long-term maintainability

Integration, Testing, and Go-Live Management

• Oversee all Workday integrations with a strong focus on payroll and mission-critical systems
• Define and govern testing approaches including system testing, user acceptance, payroll parallel runs, and regression cycles
• Lead cutover planning, go-live readiness reviews, and post-implementation stabilization
• Ensure robust documentation, knowledge transfer, and transition to business-as-usual support

Required Experience and Capabilities

• 12+ years of experience leading large-scale HRIS or ERP transformation programs
• Demonstrated success delivering Workday implementations in regional or multi-country environments
• Strong ability to combine program execution leadership with solution and integration architecture ownership
• Proven stakeholder management across HR, IT, security, vendors, and senior leadership
• Comfortable operating in a senior, hands-on role with direct accountability for outcomes

Preferred Background

• Experience within banking or other regulated industries
• Exposure to Asia-Pacific or regional HR transformation programs
• Experience working in Japanese or multinational corporate environments

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Job Overview

We are seeking an experienced Senior Java Lead to lead the design and delivery of enterprise Java applications, providing hands-on guidance across architecture, development, integration, and release activities. This role plays a key part in driving development execution, shaping solution design, and working closely with business stakeholders and offshore delivery teams to ensure high-quality outcomes.

The ideal candidate combines strong hands-on Java expertise with leadership capability, technical design ownership, and the ability to operate across the full software delivery lifecycle in structured enterprise environments.

Key Responsibilities

Application Delivery and Leadership

• Lead and coordinate application development activities across onshore and offshore teams
• Plan, assign, and manage development tasks to ensure delivery milestones are met
• Provide regular progress updates and risk visibility to project leadership

Business Engagement and Solution Design

• Work closely with business stakeholders to understand functional requirements and expectations
• Translate business needs into high-level and detailed technical designs
• Review and validate solution approaches to ensure alignment with business objectives

Technical Ownership and Quality Assurance

• Take ownership of technical issue resolution including analysis, remediation, testing, and deployment coordination
• Review development deliverables to ensure quality, consistency, and adherence to standards
• Drive strong engineering discipline and quality-focused delivery practices

Change and Release Management

• Support change requests by assessing impact and defining appropriate implementation strategies
• Coordinate release activities and ensure smooth deployment with minimal disruption
• Provide post-implementation support for production issues, clarifications, and system inquiries

Architecture and Proposal Support

• Contribute to technical architecture design and review activities
• Support preparation of technical inputs for proposals and solution documents

Requirements

Experience and Technical Expertise

• Minimum 5 years of experience in enterprise application development
• Strong hands-on development experience using Java
• Proven experience leading or guiding development teams
• Solid exposure to the full software development lifecycle using structured delivery methodologies
• Experience working with application servers such as WebSphere or JBoss

Integration and Backend Knowledge

• Strong experience working with XML-based integrations
• Hands-on knowledge of Java web services, including SOAP and REST
• Ability to interpret and design WSDL structures
• Working knowledge of build and dependency management tools such as Maven or Ant
• Practical experience accessing and validating data using Oracle databases and SQL tools

Professional Competencies

• Strong analytical and problem-solving capabilities
• Ability to manage multiple priorities in a delivery-driven environment
• Effective communication and stakeholder management skills
• Experience working with distributed or offshore delivery teams
• High standards for code quality, documentation, and delivery outcomes

Nice to Have

• Prior experience in banking or financial services projects
• Familiarity with core banking or enterprise financial systems
• Exposure to greenfield or from-scratch application development
• Experience working with Japanese organizations or stakeholders
• Knowledge of IT security standards, governance, and compliance
• Experience with Service-Oriented Architecture (SOA) or enterprise integration patterns
• Exposure to ESB technologies such as MuleSoft or similar platforms
• Deeper experience with Oracle database objects including stored procedures and packages

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Job Overview

We are seeking a cybersecurity professional to support enterprise security operations and infrastructure protection within a regional IT environment. This role involves monitoring security events, responding to incidents, managing vulnerabilities, and maintaining the security posture of network and endpoint systems.

The successful candidate will work closely with IT and security teams to detect potential threats, improve defensive controls, and ensure the organization’s systems remain resilient against evolving cyber risks.

Key Responsibilities

Security Monitoring and Incident Response

• Monitor security alerts and investigate suspicious activities through security monitoring platforms or SOC services
• Analyze and respond to incidents such as malware infections, phishing attempts, account compromise, insider threats, and potential data leakage
• Coordinate containment, remediation, and system recovery efforts
• Conduct incident analysis and document lessons learned to strengthen security controls

Infrastructure and Network Security Support

• Maintain and support corporate IT infrastructure including network and system security configurations
• Assist with deployment and maintenance of security solutions across enterprise environments
• Support infrastructure improvement initiatives and security enhancement projects

Vulnerability and Risk Management

• Conduct vulnerability assessments and analyze scan results to identify security risks
• Prioritize remediation activities based on impact and risk exposure
• Work with infrastructure and application teams to coordinate patch management activities

Security Platform Management

• Support the administration and optimization of enterprise security technologies such as
• SIEM and SOAR platforms
• Endpoint detection and response tools
• Email and web security systems
• Data protection and access security platforms
• Tune detection rules, reduce false positives, and improve monitoring effectiveness
• Integrate security tools with enterprise systems where applicable

Threat Intelligence and Security Analysis

• Monitor emerging cyber threats, vulnerabilities, and attack trends
• Assess potential impact to enterprise systems and recommend mitigation measures
• Translate threat intelligence into practical detection and prevention strategies

Governance, Risk and Compliance

• Support security initiatives aligned with standards and regulatory requirements such as
• ISO 27001
• NIST Cybersecurity Framework
• SOC 2
• PDPA or other data protection regulations
• Assist in internal audits, risk assessments, and third party security reviews
• Maintain security policies, procedures, and operational documentation

Security Advisory and Awareness

• Provide cybersecurity guidance to IT teams and business stakeholders
• Support internal security awareness initiatives and phishing simulation exercises
• Contribute to ongoing improvement of the organization’s cybersecurity posture

Requirements

• Degree or diploma in Computer Science, Information Technology, Cybersecurity, or related discipline
• At least 3 years of experience in IT infrastructure, networking, or cybersecurity operations
• Knowledge of enterprise IT environments including
• network infrastructure Windows or Unix based systems
• endpoint security technologies
• Experience with security tools such as
• SIEM platforms
• endpoint security solutions
• vulnerability scanning tools
• Familiarity with tools such as Microsoft Sentinel, Securonix, Tenable, or CyberArk will be advantageous
• Strong analytical and troubleshooting skills with the ability to investigate complex security issues
• Ability to collaborate with teams across different departments and locations

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

We are seeking a proactive and organized IT Admin to provide operational and administrative support to our IT department. This role is ideal for someone who thrives in a fast-paced environment, enjoys coordinating with multiple stakeholders, and is meticulous with documentation, tracking, and process improvement.

Key Responsibilities

• Provide day-to-day administrative and coordination support to the IT team, including meeting scheduling, internal coordination, and documentation management.

• Track and follow up on IT service requests and incident reports to ensure timely resolution and closure.

• Prepare, consolidate, and maintain regular reports (weekly/monthly) for management review.

• Support small-group IT briefings or user readiness sessions (e.g., service request processes).

• Maintain and update IT asset inventory, including tagging, records, licenses, and warranties.

• Liaise with vendors, internal users, finance, and suppliers to resolve discrepancies related to purchase orders, delivery orders, and invoices.

• Review incident and service request data periodically to identify trends and propose service improvements.

• Coordinate IT hardware and software procurement, including sourcing, quotation comparison, negotiation support, and purchase tracking.

• Ensure compliance with IT documentation standards and internal procedures.

• Suggest improvements to SOPs and workflows to enhance operational efficiency.

Requirements

• Nitec or Diploma in Information Technology or a related discipline.

• Strong proficiency in Microsoft Office (Excel, Word, PowerPoint).

• Well-organized, detail-oriented, and able to manage multiple tasks concurrently.

• Good communication and stakeholder management skills.

• Ability to work independently with minimal supervision.

• Prior experience in IT administration, IT support coordination, asset management, or procurement is an advantage.
  

Job Overview
We are seeking a proactive Network Operations Centre Engineer to support 24x7 managed services operations. This role serves as the first point of contact for clients and vendors, responsible for monitoring alerts, managing service tickets, and ensuring timely incident resolution in accordance with agreed service levels.

The ideal candidate is disciplined, client-focused, and confident in working within structured processes in a high-availability environment.

Key Responsibilities

Incident & Ticket Management

• Receive, log, validate, and diagnose client incidents and service requests
• Monitor alerts, mailbox queues, calls, and chat requests
• Perform first-level troubleshooting and provide first-call resolution where possible
• Escalate issues appropriately based on defined escalation matrix

Service Delivery & SLA Management

• Manage tickets in line with established SLAs and operating procedures
• Provide timely status updates to clients on open incidents
• Coordinate with resolver groups and internal teams to ensure resolution timelines are met

Process & Continuous Improvement

• Identify gaps in knowledge articles, SOPs, and workflows
• Recommend improvements to enhance operational efficiency
• Maintain documentation accuracy within service management tools

Client Engagement

• Maintain professional communication with clients and vendors
• Ensure high levels of service quality and customer satisfaction

Requirements

Technical Knowledge

• Familiarity with ITIL concepts and service management practices
• Basic understanding of networking technologies such as WAN, LAN, WLAN
• Exposure to Security, Cloud, Collaboration, or Video Conferencing technologies is advantageous

Skills & Attributes

• Methodical and structured approach to troubleshooting
• Strong communication skills, both verbal and written
• Able to work in a 24x7 shift roster environment
• Good judgment in issue escalation
• Detail-oriented and customer-focused team player

Qualifications

• Technical Diploma or equivalent qualification in IT or related discipline
• ITIL v4 Foundation certification mandatory
• CompTIA A+ certification required

Experience

• Prior experience in a NOC, helpdesk, or technology call center environment preferred

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Role Overview

We are seeking a detail-driven ID Administrator to manage, govern, and operationalize enterprise identity and access operations across mission-critical environments. This role is a core pillar of cybersecurity hygiene, operational continuity, and compliance assurance. The successful candidate will anchor identity lifecycle management with precision, speed and control.

Key Responsibilities

Identity Lifecycle Management

• Provision, modify, suspend, and deprovision user access across enterprise systems
• Administer user identities across Active Directory, Azure AD, and enterprise IAM platforms
• Manage joiner, mover, and leaver processes with strict SLA adherence

Access Governance and Controls

• Enforce role-based access control and least-privilege principles
• Maintain access matrices, entitlement tracking, and audit evidence
• Support periodic access reviews, recertification exercises, and compliance audits

Security Operations Support

• Respond to access-related security incidents and risk findings
• Support MFA, SSO, and conditional access policy operations
• Execute identity-related remediation actions during security events

Service Operations and Reporting

• Handle access requests through ITSM platforms with audit-ready documentation
• Track SLA performance, request volumes, and exception handling
• Prepare operational dashboards and management reports

Process Improvement and Automation

• Drive continuous improvement of identity workflows
• Support automation initiatives for identity provisioning and access governance
• Enhance user experience without weakening security posture

Required Technical Skills

• Hands-on experience with Active Directory and Azure AD
• Exposure to IAM platforms such as Okta, SailPoint, CyberArk, or equivalent
• Strong understanding of RBAC, MFA, SSO, and access governance models
• Familiarity with ITSM tools such as ServiceNow, Remedy, or equivalent
• Experience supporting enterprise audit and compliance environments

Qualifications and Experience

• Diploma or Degree in Information Technology, Cybersecurity, or related discipline
• Minimum 2 to 5 years of relevant identity and access operations experience
• Exposure to regulated or large-scale enterprise environments is highly advantageous

Core Competencies

• High precision and operational discipline
• Strong ownership of access integrity and security controls
• Clear communication with business and technical stakeholders
• Ability to operate under strict SLA and compliance requirements
• Strong documentation and governance mindset

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

We are looking for a reliable Cleaning Assistant to support daily cleanliness and hygiene across production, warehouse, and office areas. The role focuses on routine cleaning tasks to maintain a safe and orderly working environment.

Key Responsibilities

• Perform general cleaning duties in the production area, including floor sweeping, mopping, and rubbish disposal
• Carry out routine cleaning in the warehouse area, including floor sweeping and rubbish clearance
• Provide cleaning support in office areas when covering for colleagues on leave, mainly rubbish disposal
• Ensure assigned areas are kept clean, tidy, and well maintained
• Support ad-hoc cleaning tasks as required

Requirements

• Prior cleaning or related work experience is preferred
• Able to follow instructions and work independently
• Responsible, punctual, and detail oriented

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Job Overview

We are seeking a proactive and technically strong Security Analyst to manage security operations and respond to cybersecurity incidents across the organization. This role focuses on monitoring threats, handling incidents, improving detection capabilities, and strengthening overall security posture.

The ideal candidate has hands-on experience with security tools, incident response processes, and risk management practices.

Key Responsibilities

1. Security Monitoring & Incident Response

• Monitor and investigate security alerts from internal systems or SOC providers
• Lead or assist in responding to incidents such as malware, ransomware, phishing, insider threats, and data loss events
• Coordinate containment, remediation, and recovery activities with IT teams
• Perform root cause analysis and recommend corrective improvements

2. Vulnerability & Patch Coordination

• Conduct vulnerability assessments and evaluate associated risks
• Prioritize remediation activities based on business impact
• Work with infrastructure and application teams to manage patching
• Track remediation progress and report risk exposure

3. Security Platform Administration

• Manage and maintain enterprise security tools including SIEM, SOAR, EDR/XDR, DLP, CASB, email and web security platforms
• Fine-tune detection rules to improve accuracy and reduce false positives
• Support integration of security platforms with enterprise systems
• Experience with platforms such as Sentinel or Securonix is advantageous

4. Threat Intelligence & Risk Monitoring

• Monitor emerging threats, vulnerabilities, and attack techniques
• Assess relevance to the organization and recommend mitigation strategies
• Convert threat intelligence into actionable detection or preventive controls

5. Governance, Risk & Compliance

• Support compliance initiatives aligned with ISO 27001, NIST, SOC 2, PDPA, GDPR
• Participate in internal risk assessments and audit activities
• Maintain security policies, procedures, and documentation
• Assist in vendor and third-party security assessments

6. Advisory & Awareness

• Provide cybersecurity guidance to IT teams, developers, and business stakeholders
• Support awareness initiatives such as phishing simulations
• Act as an internal subject matter resource on cybersecurity topics

7. Continuous Improvement

• Identify security gaps and propose enhancements
• Recommend automation initiatives to improve efficiency
• Track and report security KPIs and operational metrics

Requirements

Education

• Degree in Computer Science, Information Technology, or related discipline

Experience

• Minimum 3 years of experience in IT or cybersecurity
• Understanding of network infrastructure, server environments (Windows/Unix), and endpoint platforms

Technical Skills

• Hands-on experience with security solutions such as endpoint protection, SIEM platforms, vulnerability scanners (e.g., Tenable), privileged access management tools (e.g., CyberArk)
• Familiarity with platforms such as Sentinel or Securonix
• Strong analytical and problem-solving skills

Certifications (Preferred)

• QISP
• CISSP
• CompTIA Security+
• Cybersecurity Nexus or equivalent

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Job Overview

We are looking for an experienced Application Support Engineer to support critical digital platforms across web, mobile, and kiosk environments. This role focuses on ensuring system stability through deep troubleshooting, incident management, and continuous service improvement.

You will work across cloud-based systems and content platforms, collaborating with cross-functional teams to maintain high availability and performance of applications in a production environment.

Key Responsibilities

Production Support & Incident Management

• Investigate and resolve complex production issues across applications and platforms
• Perform in-depth analysis to identify root causes and restore services promptly
• Take ownership of incidents from identification through resolution

Cloud & Platform Support

• Support applications hosted on cloud platforms, including troubleshooting performance and connectivity issues
• Diagnose and resolve issues related to application hosting, deployments, and system availability

CMS & Web Platform Support

• Maintain and troubleshoot enterprise content management platforms
• Resolve issues related to content delivery, caching, and publishing processes

System & Integration Troubleshooting

• Investigate issues across APIs, backend services, and system integrations
• Support database-related checks and validations to ensure data integrity

Monitoring & Preventive Maintenance

• Analyze system logs and monitoring alerts to proactively detect potential issues
• Recommend and implement improvements to prevent recurring incidents

Security & Compliance Support

• Support troubleshooting related to access control, certificates, and secure configurations
• Ensure adherence to operational and security standards

Collaboration & Coordination

• Work closely with development, infrastructure, security teams, and external vendors
• Maintain clear documentation of incidents, resolutions, and system changes

Requirements

Technical Skills

• Hands-on experience supporting cloud-based applications (Azure preferred)
• Experience with web applications, APIs, and system integrations
• Familiarity with content management platforms (e.g. AEM or similar)
• Basic knowledge of database querying (SQL)

Support & Operations

• Strong experience in application / production support (L2/L3)
• Proven ability in incident management and root cause analysis
• Familiarity with ITIL processes (Incident, Problem, Change Management)

Security & System Knowledge

• Understanding of:

• Access control

  Certificates and secrets management

  Secure system configurations

Soft Skills

• Strong analytical and troubleshooting mindset
• Good communication and stakeholder coordination skills
• Detail-oriented with strong documentation discipline

Key Attributes

• Able to work in high-pressure, critical environments
• Proactive in identifying and resolving issues
• Strong ownership and accountability

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Job Summary

We are seeking an experienced Service Delivery Manager (SDM) to lead and oversee our Network Managed Services operations. The ideal candidate will bring strong leadership skills, a solid background in IT service management, and proven experience managing both services and people.

You will be responsible for managing a team of 10 engineers, ensuring operational excellence, delivering against contractual SLAs, and driving service improvements through automation, cloud technologies, and data-driven reporting.

Key Responsibilities

• Lead and manage a team of approximately 10 engineers supporting Network Managed Services and 24x7 network operations.
• Oversee day-to-day service delivery to ensure contractual SLAs and customer expectations are consistently met.
• Act as the primary escalation point for major incidents, coordinating 24x7 standby support and response efforts.
• Manage change, incident, and problem management processes in alignment with ITIL best practices.
• Drive continuous improvement initiatives through process optimization, automation, and cloud adoption.
• Prepare, analyze, and present operational and performance reports using Power BI and ServiceNow.
• Collaborate with internal teams and stakeholders to enhance service quality, efficiency, and reliability.
• Conduct regular service reviews with clients, addressing performance, issues, and improvement plans.
• Handle people management responsibilities including staffing, training, development, and performance evaluations for the engineering team.

Requirements

• Bachelor’s degree in Computer Science, Information Technology or a related field.
• Minimum 5 years of IT operations or service delivery experience, including 2+ years in a leadership or managerial role.
• Proven experience managing Network Managed Services operations.
• Demonstrated people management experience leading a team of at least 10 engineers.
• Strong background in network infrastructure and operational management.
• Experience supporting 24x7 operations, with standby support responsibilities for escalations and incidents.
• ITIL Certification is mandatory.
• Experience in cloud technologies (Azure, AWS, or GCP) and automation tools.
• Proficiency in creating and presenting reports using Power BI and ServiceNow.
• Excellent communication, leadership, and stakeholder management skills.
• Strong analytical and problem-solving abilities.

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Job Overview

We are seeking an experienced IT Business Analyst to support HR systems and applications within a fast-paced enterprise environment. This role focuses on gathering business requirements, supporting system enhancements, and ensuring smooth operation of HR platforms.

You will collaborate closely with HR stakeholders, technical teams, and external vendors to enhance system capabilities and deliver effective solutions that align with business needs.

Key Responsibilities

Requirements & Analysis

• Engage with business users to gather and document system requirements
• Translate business needs into clear functional specifications and user stories
• Analyze system changes and assess impact on existing processes

System Enhancements & Support

• Support ongoing improvements and configuration updates to HR systems
• Work alongside technical teams to clarify requirements and ensure accurate implementation
• Assist in troubleshooting issues and resolving system-related defects

Integration & Data Flow Coordination

• Support integration activities across HR systems and other enterprise platforms
• Work with relevant teams to understand data flow and system dependencies
• Ensure alignment across systems during enhancements and updates

Testing & Implementation

• Coordinate and support User Acceptance Testing (UAT) activities
• Assist business users during testing cycles and ensure requirements are met
• Support deployment and post-implementation activities

Stakeholder & Vendor Coordination

• Act as a liaison between business users, IT teams, and external vendors
• Facilitate communication and ensure alignment across stakeholders
• Provide regular updates on progress, issues, and outcomes

Requirements

Experience

• Minimum 5 years of experience as a Business Analyst or System Analyst
• Experience supporting HR systems or enterprise applications
• Hands-on involvement in system enhancements and UAT processes

Technical Knowledge

• Familiarity with HRIS platforms, preferably SAP SuccessFactors
• Exposure to modules such as: Employee Central, Recruiting and Learning / Performance / Compensation
• Basic understanding of system integration and data flows

Skills

• Strong requirements gathering and documentation skills
• Good understanding of Agile and/or Waterfall methodologies
• Excellent communication and stakeholder management

Nice to Have

• Exposure to integration platforms (e.g. SAP CPI)
• Experience working in large-scale enterprise environments
• Relevant certifications in Business Analysis or HR systems

Key Attributes

• Detail-oriented and structured in approach
• Strong analytical and problem-solving mindset
• Able to manage multiple initiatives in a dynamic environment
• Comfortable working across business and technical teams

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Job Overview

We are seeking an experienced Senior C# Software Engineer to design, develop, and support enterprise applications built on the .NET platform. This role requires a strong technical contributor who is highly familiar with the systems and solutions they support, and who can take ownership of application functionality, performance, and stability.

The ideal candidate demonstrates strong technical awareness of current responsibilities, understands the architecture of the products they work on, and can diagnose and resolve complex system issues.

Key Responsibilities

Application Development

• Design, develop, and maintain backend applications using C# and the .NET framework
• Build scalable and maintainable software solutions following industry best practices
• Write clean, efficient, and well-documented code

System Support & Ownership

• Maintain strong familiarity with the products and systems supported
• Investigate and resolve application issues through structured troubleshooting and root cause analysis
• Ensure system stability, performance, and reliability in production environments

Solution Design

• Participate in system design discussions and propose technical improvements
• Contribute to application architecture, system integration, and performance optimization
• Collaborate with cross-functional teams to ensure technical solutions align with business requirements

Testing & Quality Assurance

• Develop and execute unit tests and integration tests
• Support system integration testing and deployment activities
• Ensure high code quality through code reviews and best practices

Documentation & Knowledge Sharing

• Maintain technical documentation for systems and applications
• Share knowledge with team members and contribute to technical discussions
• Provide guidance to junior developers where required

Requirements

• Bachelor’s Degree in Computer Science, Software Engineering, or related discipline
• Minimum 5–7 years of experience in C# / .NET development
• Strong hands-on experience with C#, .NET, and object-oriented programming
• Solid understanding of software architecture and system design
• Experience developing and maintaining enterprise applications
• Ability to troubleshoot complex application issues and perform root cause analysis
• Strong understanding of REST APIs, application integration, and backend services
• Familiarity with SQL databases and data access technologies
• Strong analytical thinking and problem-solving capability
• Excellent communication skills and ability to collaborate with cross-functional teams

Preferred Experience

• Experience with modern .NET frameworks (.NET Core / .NET 6+)
• Familiarity with microservices architecture
• Exposure to cloud platforms or containerized environments
• Experience with CI/CD pipelines and DevOps practices

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Job Overview

We are looking for a hands-on IT Support Engineer to provide onsite technical support for end users within a corporate and research environment. This role focuses on supporting workplace IT services, resolving device issues, and ensuring smooth day-to-day operation of end-user technology.

The position will be involved in device lifecycle management, user support, and maintaining IT service quality across the organization.

Key Responsibilities

• Provide onsite technical support for end-user devices including Windows, macOS, and Linux laptops and desktops
• Diagnose and resolve issues related to hardware, operating systems, applications, and IT peripherals
• Support users during device setup, onboarding, replacement, refresh, and decommissioning activities
• Assist with device migration initiatives as part of enterprise workplace technology standardization
• Work with hardware vendors and service providers to coordinate warranty repairs or replacements
• Support access to virtual desktop environments (VDI) and related connectivity issues
• Manage walk-in user support services and scheduled device support sessions
• Handle device distribution and returns through automated locker or loaner device systems
• Maintain accurate IT asset inventory records within the IT service management platform
• Participate in asset verification exercises to ensure asset records remain up to date
• Guide users on IT self-service tools and basic troubleshooting where appropriate
• Ensure incidents and service requests are logged and tracked properly in the service management system
• Follow internal IT security and data protection requirements

Requirements

• Minimum 2 years of experience in IT support, deskside support, or end-user computing roles
• Senior candidates should have 5 years or more relevant experience
• Practical experience supporting
• o   Windows, macOS, or Linux environments
  o   Microsoft 365 applications and VPN access
  o   Endpoint security tools and device configurations
  o   Common workplace peripherals such as printers, monitors, docking stations, and mobile devices
• Experience supporting technical, engineering, or lab-based environments will be advantageous
• Understanding of ITIL processes such as incident and asset management is beneficial
• Strong customer service mindset and communication skills
• Able to support users across different office locations when required

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability