The Employee Relations role is responsible for fostering positive employee–employer relationships by ensuring effective policy communication and end-to-end employee lifecycle management, including administration, transitions, and offboarding. The role also oversees employee engagement and wellbeing initiatives, grievance management, and compliance monitoring. Through these efforts, the incumbent supports a fair, compliant, and supportive workplace while enhancing the overall employee experience, wellbeing, and organisational culture.
Key Responsibilities
1. Policy Communication & Advisory
• Communicate HR policies, procedures, employment laws and workplace rules clearly and consistently through employee handbooks, town halls, intranet updates, and employee briefings.
• Provide guidance and advisory support to employees and managers on HR policies, procedures, and workplace practices.
• Support consistent interpretation and application of HR policies such as across the organisation.
2. Employee Lifecycle Administration
• Maintain and update employee records accurately in the HR system.
• Process employee movements, including transfers, deployments, promotions, and contract variations.
• Administer leave, attendance, and related HR records.
• Administer work pass renewals, contract renewals (annual contract / re-employment contract)
• Liaise with Payroll on salary changes, allowances, deductions, and adjustments.
• Initiate SNB applications for nurse’s upgrade/promotion to EN/SN.
• Handle employee requests, including employment certification letters, and verification requests.
3. Employee Engagement and Experience Support
• Plan and administer employee engagement surveys and pulse checks; analyse results and prepare insights and recommendations.
4. Grievance & Conflict Management
• Manage employee grievances using structured escalation, investigation, and mediation processes.
• Advise managers on employee relations issues, disciplinary matters, and conflict resolution.
• Ensure all employee relations cases are properly documented, tracked, and maintained for governance, audit, and reporting purposes.
• Uphold confidentiality, impartiality, and fairness in all employee relations matters.
5. Employee Events & Engagement Activities
• Plan, coordinate, and manage employee engagement and appreciation events, including and not limited to:
o Annual Staff Meeting
o Nurses’ Day celebrations
o Employee Wellbeing Day
o Staff engagement and recognition activities
• Manage event logistics, vendors, communications, and post-event evaluations to enhance employee experience.
6. Transition & Offboarding
• Coordinate and conduct exit interviews to gather employee feedback.
• Ensure proper handover of duties and company property.
• Process separation documentation, staff matter for final payroll, and cessation of benefits.
• Maintain exit records and relationships to support rehiring and employee referral initiatives.
7. Process Improvement & Projects
• Review and improve work processes to enhance efficiency and service delivery.
• Participate in HR-related projects and ad-hoc tasks as required.
Requirements
• Diploma or Degree in Human Resources, Business Administration, or a related discipline such as IHRP certification.
• At least 3-4 years of experience in employee relations, HR operations, or a related HR function.
• Working knowledge of employment legislation and employee relations best practices.
• Experience in employee wellbeing programmes and/or Employee Assistance Programme administration is an advantage.
• Strong interpersonal, communication, and conflict management skills.
• High level of discretion, professionalism, and attention to detail.
• Ability to analyse data, prepare reports, and engage stakeholders effectively.
We regret that only shortlisted candidates will be notified.
