Job Description & Requirements
• Oversee Daily Operations – Manage food service processes, from kitchen efficiency to customer service, ensuring smooth operations.
• Staff Management & Training – Recruit, train, and oversee employees, ensuring high performance and adherence to service standards.
• Customer Service & Satisfaction – Monitor customer feedback, address complaints, and enhance dining experiences to build loyalty.
• Inventory & Supply Chain Management – Manage ordering, stock control, and supplier relationships to ensure cost-effective and timely procurement.
• Financial Planning & Cost Control – Track revenue, manage budgets, control food and labor costs, and improve overall profitability.
• Menu Planning & Optimization – Collaborate with chefs to design menus, control food costs, and ensure profitability while maintaining quality.
• Marketing & Business Development – Implement promotional campaigns, partnerships, and loyalty programs to drive sales and attract new customers.
• Technology Integration & Process Optimization – Use POS systems, online ordering platforms, and automation tools to enhance operational efficiency.
• Crisis Management & Problem-Solving – Address operational challenges, handle emergencies, and ensure business continuity in unexpected situations.
• Maintain and manage kitchen expenses, food costs, inventory, and staffing within budgetary limits.
• Able to do shift work.