Events & Media Executive

Organisation

Woodlands Social Centre

Employment Type

Full-time

Location

Woodlands, Singapore

Salary Range

S$2,500 – S$3,000 per month, commensurate with experience and qualifications

Job Overview

Woodlands Social Centre is looking for a creative, organised, and motivated Events & Media Executive to support the organisation’s fundraising, communications, events, and donor engagement efforts.

The Events & Media Executive will work closely with the Fundraising Manager to plan and execute social media content, maintain website updates, support fundraising events, assist with annual reports, coordinate organisational videos, and help strengthen relationships with donors, partners, volunteers, and the wider community.

This is a junior executive role suitable for someone who has strong interest in communications, social media, events, storytelling, and community work. The candidate is not expected to independently lead the organisation’s fundraising strategy, but should be able to support campaign execution, contribute ideas, and help communicate the impact of WSC’s work clearly and meaningfully.

Key Responsibilities

1. Social Media and Communications Support

• Assist in planning, creating, and scheduling content for WSC’s social media platforms.
• Support the development of monthly social media calendars and campaign content.
• Create simple graphics, captions, short videos, reels, and publicity materials.
• Help communicate WSC’s programmes, community impact, fundraising needs, volunteer opportunities, and donor stories.
• Monitor basic social media engagement and suggest improvements to increase awareness and reach.
• Ensure that all content is aligned with WSC’s mission, values, tone, and safeguarding standards.

2. Website Maintenance and Digital Updates

• Assist in updating WSC’s website with current programme information, campaigns, news, events, and impact stories.
• Upload and format content such as text, photos, event updates, and campaign information.
• Work with internal teams to gather accurate information for website updates.
• Ensure that website content remains clear, updated, and accessible to the public, donors, partners, and volunteers.

3. Fundraising Events Support

• Support the planning and execution of fundraising events, donor appreciation events, campaigns, and community engagement activities.
• Assist with event logistics, registration, publicity, volunteer coordination, guest management, and post-event follow-up.
• Prepare simple event collaterals such as posters, invitations, slides, programme booklets, and donor materials.
• Support event documentation through photos, videos, write-ups, and post-event summaries.

4. Annual Reports and Organisational Publications

• Assist in gathering programme updates, photos, client stories, statistics, and impact highlights for WSC’s annual report.
• Support the drafting, coordination, editing, and layout preparation of annual reports and organisational publications.
• Work with programme teams to present WSC’s impact in a clear, professional, and meaningful manner.
• Help ensure that published materials are accurate, well-organised, and aligned with WSC’s branding.

5. Partnership and Donor Relations Support

• Assist the Fundraising Manager in maintaining relationships with donors, partners, churches, corporations, and community stakeholders.
• Support the preparation of donor updates, appreciation messages, impact reports, and simple partnership materials.
• Help coordinate meetings, visits, presentations, and engagement opportunities with partners and potential donors.
• Maintain simple records of donor communications, partnership engagements, and follow-up actions.

6. Organisational Video and Storytelling Projects

• Assist in coordinating organisational videos, programme videos, fundraising videos, and donor engagement videos.
• Support the development of video concepts, interview questions, filming schedules, storyboards, and production briefs.
• Coordinate with staff, volunteers, beneficiaries, partners, and external vendors where required.
• Ensure that video content presents WSC’s work in a respectful, clear, and impactful way.
• Support consent-taking and safeguarding processes when stories, photos, or videos involve clients, families, volunteers, or staff.

7. Administrative and Team Support

• Provide administrative support for fundraising, communications, events, and partnership-related work.
• Assist with maintaining contact lists, campaign calendars, event checklists, reports, records, and documentation.
• Work collaboratively with staff across departments to gather stories, updates, photos, and programme information.
• Carry out other duties assigned by the Fundraising Manager or management.

Requirements

• Diploma or Degree in Communications, Media, Marketing, Events Management, Mass Communication, Design, Social Sciences, Social Work, or a related field.
• Entry-level candidates or candidates with 1–2 years of relevant experience may apply.
• Experience in social media, events, content creation, communications, design, video coordination, or non-profit work will be an advantage.
• Good written and verbal communication skills.
• Able to write clear captions, simple articles, donor updates, event publicity, and website content.
• Familiarity with social media platforms such as Facebook, Instagram, LinkedIn, TikTok, or YouTube.
• Basic design or video editing skills using Canva, CapCut, Adobe Express, Photoshop, Illustrator, Premiere Pro, or similar tools will be an advantage.
• Comfortable with website content updates or willing to learn basic website maintenance.
• Organised, responsible, and able to manage multiple tasks and deadlines.
• Able to work occasional evenings or weekends for events, fundraising activities, or organisational programmes when required.
• Passionate about community work, families, children, vulnerable groups, and the social service sector.

Key Competencies

• Creativity and willingness to contribute ideas.
• Good organisational and coordination skills.
• Strong attention to detail.
• Ability to translate programme work into simple and meaningful public communication.
• Good interpersonal skills when engaging staff, volunteers, donors, partners, and vendors.
• Willingness to learn and receive guidance.
• Sensitivity when handling client stories, photos, videos, and confidential information.
• Team player with a heart for serving the community.

Preferred Attributes

• Interest in using media, events, and storytelling to support fundraising and social impact.
• Able to balance creativity with practical follow-through.
• Comfortable working in a small team where responsibilities may be varied.
• Able to work independently on assigned tasks while seeking guidance when needed.
• Professional, respectful, and careful when representing the organisation publicly.

Working Hours

Monday to Friday, office hours.

Occasional evening or weekend work may be required for fundraising events, donor activities, or organisational programmes. Time-off arrangements will be in accordance with organisational policy.

Reporting Officer

The Events & Media Executive will report to the Fundraising Manager.

Application

Interested applicants are invited to submit their resume, expected salary, and any relevant portfolio or samples of past work.

Responsibilities:

• Develop detailed 3D BIM models (Revit) and create Revit Families/Components.
• Produce 2D construction drawings, shop drawings, and as-built drawings.
• Conduct clash detection and resolve conflicts between architectural, structural, and MEP systems using Navisworks.
• Work with engineers for design inputs, attend site meetings, and update models throughout the project life cycle.
• Ensure models adhere to Singapore's codes, standards, and regulatory requirements.
• Extract quantities for cost estimation and procurement.

Requirements:

• Min Diploma in Electrical & Electronic Engineering, Drafting or related field
• Min 1 year of relevant experience
• Familiarity with ELV (Extra-Low Voltage) and security systems.
• Autodesk Revit and Navisworks is essential.

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Responsibilites:

• Support the clinical team in advising clients on financial assistance schemes, ensuring timely updates for means testing reviews and subsidy renewals
• Assist the clinical team with administrative processes to facilitate effective service delivery to clients and caregivers
• Manage the onboarding of new clients, including scheduling and rescheduling of initial assessments, processing subsidy applications and responding to rehabilitation-related enquiries
• Provide support in the initial assessment of client and caregiver needs, including basic case management under the guidance of a Case Manager or Social Worker
• Enhance clients’ and caregivers’ ability to cope by coordinating and streamlining access to relevant community services
• Provide clients and caregivers with appropriate information, guidance, and referral support
• Conduct joint home visits with Case Managers, Social Workers or members of the multidisciplinary team when required
• Support the planning and execution of events or projects related to client and caregiver support
• Participate in case discussions with the clinical team
• Prepare, consolidate and monitor monthly reports and relevant statistics
• Ensure timely and accurate documentation in both digital systems and physical records
• Perform any other duties as assigned by the reporting officer

Requirement:

• Diploma or Advanced Diploma, preferably in a healthcare-related discipline
• Minimum 1–2 years of relevant experience in the healthcare or social services sector
• Compassionate and patient individual with a gentle disposition, strong empathy and active listening skills
• Team player with strong interpersonal and communication abilities
• Familiar with or able to quickly understand the healthcare and social services landscape
• Demonstrates a positive attitude, adaptability and maturity in a dynamic work environment

Interested candidates who wish to apply for the advertised position, please click on “Apply Now” or WhatsApp us at 8909 8083 for quicker respond. Alternatively, you may send your resume to jamie.chan@chiefrecruit.com for better reach.

We regret that only shortlisted candidates will be notified.

Reg. No.: R1987360 (Chan Jie Min)

EA License No: 24C2083 (Chief Recruit Pte Ltd)

By submitting your personal information and resume (CV) to us, you grant permission to Chief Recruit Pte Ltd and its associated entities to collect, process, and share your personal data for the purposes outlined in the Privacy Policy, which can be accessed at https://chiefrecruit.com/privacy-policy. You confirm that you have reviewed, understood, and accepted the terms of the Privacy Policy.

Location: Jurong
Working hour: Mon - Fri (8am - 530pm)

Duties:

• Receive, process, and validate Purchase Orders (PO) in the system in accordance with SOPs
• Prepare, issue, and manage Delivery Orders (DO) for outbound shipments
• Coordinate with warehouse, transporters, and logistics partners to arrange deliveries
• Handle customer enquiries via email or phone regarding order status, delivery schedules, and documentation

Requirement:

• Require some lifting if required (up to 10kg)
• 1 year experience in customer service dealing with PO/DO

Interested applicants please WhatsApp to Wa.me/6590100921

Toh Jun Xian

Senior Consultant

R1879771

Revup Proservices Pte Ltd

EA.24C2366

Working Days: 5 or 6 Days Role

Working Timing: Weekdays 10am - 8pm / Weekends 10am - 5pm / Public holidays 12pm-5pm

Working Location: Jurong East || Yishun || Tampines ||  Hougang

Salary: $2,500 - $3,200
 

Job Responsibilities

·       Processing of credit applications and managing overall documentations required

·       Acquire and manage portfolio of customers

·       Gather customers’ documents  and onboarding procedures

·       Enhance relationships with customers to customise loan product solutions

·       Manage credit and operational risks proactively

·       Provide advice on financial solutions that are tailored to customers’ needs and objectives

·       Interpret customers’ needs, risk and financial objectives

·       Identify suitable loan packages that fit customers’ objectives

·       Achieve revenue and profitability targets set by the organisation by driving customer satisfaction

·       Comply with internal and external compliance and regulatory guidelines

·       Implement service and quality standards of processing of day-to-day transactions of credit servicing activities

Requirement

At least 1 year of experience in customer service and sales

Kelly Chong Reg No:R26161160

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Description

Manage and Maintain IT Infrastructure:

• Oversee and maintain Windows Servers, DNS, DHCP, Virtual Machines (VM), Azure Servers, NAS, firewall, and network devices including network switches, wireless access points, PBX (VOIP), NVR, CCTVs, door access face recognition devices, and printers.
• Collaborate with the Cyber-Security Engineer to manage the company’s Bitdefender endpoint security and to perform regular backups of all servers, ensuring disaster recovery and business continuity.
• Set up and configure to telecommunication systems, including VoIP (Voice over Internet Protocol), telephones, video conferencing systems, and other communication platforms.

Network Management:

• Assist in maintaining and optimizing network performance, including monitoring systems, responding to alerts, and resolving issues related to network speed, connectivity, and security.
• Perform routine network diagnostics to identify, troubleshoot, and resolve issues affecting LAN/WAN, Wi-Fi, and other network infrastructures.
• Ensure the proper configuration and operation of network devices, such as routers, firewalls, and switches.

Microsoft 365 Administration:

• Manage the Microsoft 365 Admin Center (Global Admin), including the company’s SharePoint Online, OneDrive, Teams, and other services within the admin center.
• Commission or decommission corporate accounts for employee onboarding and offboarding via the domain server and Azure Active Directory.

IT Purchases and Asset Management:

• Manage IT-related purchases and maintain an up-to-date inventory of hardware and software assets.
• Oversee the commissioning and decommissioning of IT assets for employees to ensure efficient resource management.

Technical Support (L1 & L2):

• Provide Level 1 and Level 2 technical support to resolve end-user requests and queries related to various technology issues.
• Offer support for end-user devices such as laptops, desktops, and other company equipment.

Ad-Hoc Duties:

• Perform any other ad-hoc duties as assigned by the immediate supervisor to support the overall IT operations of the company.

Job Requirements

• Diploma or bachelor’s degree in information technology, Computer Science, or a related field.
• Minimum of 2 years of related working experience.
• Experience with Networking, Network security, and User support.
• Experience in Microsoft SQL databases.
• Experience in Microsoft Office 365.
• Good problem solving and analytical skills.

Job Description

Manage and Maintain IT Infrastructure:

• Oversee and maintain Windows Servers, DNS, DHCP, Virtual Machines (VM), Azure Servers, NAS, firewall, and network devices including network switches, wireless access points, PBX (VOIP), NVR, CCTVs, door access face recognition devices, and printers.
• Collaborate with the Cyber-Security Engineer to manage the company’s Bitdefender endpoint security and to perform regular backups of all servers, ensuring disaster recovery and business continuity.
• Set up and configure to telecommunication systems, including VoIP (Voice over Internet Protocol), telephones, video conferencing systems, and other communication platforms.

Network Management:

• Assist in maintaining and optimizing network performance, including monitoring systems, responding to alerts, and resolving issues related to network speed, connectivity, and security.
• Perform routine network diagnostics to identify, troubleshoot, and resolve issues affecting LAN/WAN, Wi-Fi, and other network infrastructures.
• Ensure the proper configuration and operation of network devices, such as routers, firewalls, and switches.

Microsoft 365 Administration:

• Manage the Microsoft 365 Admin Center (Global Admin), including the company’s SharePoint Online, OneDrive, Teams, and other services within the admin center.
• Commission or decommission corporate accounts for employee onboarding and offboarding via the domain server and Azure Active Directory.

IT Purchases and Asset Management:

• Manage IT-related purchases and maintain an up-to-date inventory of hardware and software assets.
• Oversee the commissioning and decommissioning of IT assets for employees to ensure efficient resource management.

Technical Support (L1 & L2):

• Provide Level 1 and Level 2 technical support to resolve end-user requests and queries related to various technology issues.
• Offer support for end-user devices such as laptops, desktops, and other company equipment.

Ad-Hoc Duties:

• Perform any other ad-hoc duties as assigned by the immediate supervisor to support the overall IT operations of the company.

Job Requirements

• Diploma or bachelor’s degree in information technology, Computer Science, or a related field.
• Minimum of 2 years of related working experience.
• Experience with Networking, Network security, and User support.
• Experience in Microsoft SQL databases.
• Experience in Microsoft Office 365.
• Good problem solving and analytical skills.

Responsibilities

• In charge of managing daily production, capacity planning and machine optimization.
• In charge of leading and motivating the production team to meet schedules for the various operations supporting customer requirements.
• Responsible for maintaining a safe, organized and clean work environment by setting and driving 6S standard.
• Responsible for respective consumable spending, delivery metrics, capacity planning, risk assessment, Total Productive Maintenance (TPM), and Overall Equipment Efficiency (OEE).
• Involve in supporting and participating in Lean/Kaizen initiatives.
• Conduct routine cell and tool box meetings with effectively.
• Responsible for maintaining a motivated and disciplined workforce and promote a positive working environment to improve employee morale.
• Coordinate with cross functional teams in resolution of any issue that may impact production/quality.
• Responsible in identifying opportunities for production efficiency improvement and reduction in waste.
• Taking charge of managing proper and accurate updating of ERP system (Syteline).
• Perform related duties as assigned.

Requirements

• Min Diploma in Engineering or relevant
• Min 5 years of production or operations experience in a manufacturing environment with 3 years of experience in a supervisory
• Experience in CNC machining and Welding Process
• Experience in GDT is a must

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

• Perform process setup and buyoff for both Drive Backend Assembly, ensuring that yield, cycle time, and quality outcomes meet defined targets
• Support product ID label buyoff to ensure compliance with product specifications and standards• Monitor production yield to detect any excursions, conduct process mapping, and implement immediate containment (stop bleeding)
• Establish hypotheses, design experiments to identify root causes, propose corrective actions, and report findings to engineers
• Escalate process and technical issues appropriately per PMP requirements
• Conduct basic data queries and analysis to provide relevant information and insights for engineering teams
• Ensure process sustainability by monitoring KPIVs/KPOVs and managing Fast Triggering systems to maintain stable and controlled operations
• Lead or participate in continuous improvement projects aimed at enhancing production efficiency in a consistent and sustainable manner
• Perform additional tasks and responsibilities as assigned to support team, department, and company Objectives and Key Results (OKRs)

Requirements:

• Diploma in Engineering and related disciplines
• Strong data querying and analytical capabilities
• Proficient in English with strong verbal and written communication skills
• Able to perform effectively under pressure and meet deadlines
• Demonstrates strong resilience, adaptability, and positive work attitude

To submit your application, please apply online to apply@rn-care.com or call +65 6514 9838 for a private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd

EA License No: 17C8900

Interested applicants are invited to apply directly at the NUS Career Portal. Please note your application will only be processed if you apply via NUS Career Portal.

NUS Career Portal link: https://careers.nus.edu.sg/job/Research-Assistant-%28Point-of-Care-Diagnostics%2C-iHealthTech%29/33267-en_GB/

We regret that only shortlisted candidates will be notified.

About iHealthTech

At iHealthtech, we envision advancing health through innovation, integration of smart technology and on-demand health solution. Our organisation consists of an interdisciplinary team of scientists, engineers, and clinicians who work with our industrial partners to push the frontier of science to meet patients' needs. 

Job Description

We are seeking highly motivated Research Assistants to join a multidisciplinary team developing next-generation point-of-care (POC) diagnostic technologies for cardiovascular and other diseases.

Successful candidates will contribute to one or more of the following research areas:
•    Electrochemical biosensors for disease biomarker detection
•    Passive microfluidic plasma separation devices for finger-prick blood sampling
•    Portable wireless electrochemical reader systems, embedded electronics, and AI-enabled diagnostics

These positions offer hands-on experience at the intersection of biomedical engineering, microfluidics, biosensors, electronics, software development, and translational healthcare technologies.

Key Responsibilities

•    Design, prototype, and test microfluidic devices, electrochemical sensors, and portable diagnostic systems.
•    Support fabrication processes including micro/nanofabrication, surface modification, and device integration.
•    Conduct experimental evaluation of device performance using biological samples and laboratory models.
•    Assist in the development of embedded systems, data acquisition hardware, wireless communication modules, and user-interface software.
•    Support signal processing, data analysis, and integration of AI-based analytical tools for automated interpretation of diagnostic results.
•    Collect, organize, and analyze experimental data using appropriate software tools.
•    Work closely with postdoctoral fellows, clinicians, engineers, and interdisciplinary collaborators.
•    Maintain laboratory records, prepare technical reports, and contribute to publications and presentations.
•    Ensure compliance with laboratory safety procedures and good research practices.

Qualifications

• Bachelor’s or Master’s degree in Biomedical Engineering, Electrical Engineering, Computer Engineering, Mechanical Engineering, Materials Science, Chemical Engineering, Biotechnology, Computer Science, Chemistry, or a related discipline.
• Hands-on experience through coursework, research projects, internships, or laboratory work in one or more of the following areas:Biosensors and electrochemistryMicrofluidics and lab-on-chip systemsBiomedical device developmentEmbedded systems and electronicsSoftware development and data analysis
• Strong analytical, organizational, and problem-solving skills.
• Ability to work effectively in a multidisciplinary research environment.

Preferred Skills

Experience in one or more of the following areas will be advantageous:

• Electrochemical sensing and techniques such as CV, DPV, SWV, EIS
• Microfluidic device design, fabrication, and plasma separation technologies
• Microcontrollers, embedded firmware, wireless communication systems, and hardware prototyping
• Surface chemistry, biomolecular functionalization, and bioassay development
• CAD design, 3D printing, laser cutting, or soft lithography
• Data analysis, signal processing, AI/ML, Python, MATLAB, or related tools
• User-interface development and scientific data visualization
• Strong interest in translational diagnostics, point-of-care technologies, and biomedical innovation

Application

To apply, please send the following to the NUS Career Portal.

• Cover letter
• Curriculum Vitae (CV)
• Names and contact details of three referees (name, institution, and email)

We regret to inform you that only shortlisted candidates will be contacted.  

Job Summary

The Guest Service Assistant supports the guest experience by providing prompt and courteous assistance at the hotel entrance and lobby, handling guest luggage, assisting with enquiries, and supporting arrival and departure services. In every interaction, the role brings warmth and charm, leaving guests with a pleasant and lasting impression of their stay.

Areas of Focus

Guest arrival and departure support, luggage handling, guest orientation, and driveway assistance to maintain smooth guest flow and service standards.

Strategic Responsibilities / Duties

Guest Services

1. Greet all guests warmly upon arrival and departure.
2. Assist guests with luggage handling during arrivals and departures in a safe and efficient manner.
3. Escort guests to rooms while providing hotel information and answering questions.
4. Deliver luggage, amenities, parcels, and other guest items promptly.
5. Provide accurate directions, recommendations, and information about hotel services, facilities, and local attractions.

Luggage Handling & Storage

1. Tag, store, retrieve, and track guest luggage following proper procedures.
2. Ensure secure handling of all guest belongings.
3. Maintain the cleanliness and organization of the bell desk, luggage room, and lobby areas.

Transportation & Coordination

1. Support guests with taxi bookings, ride-hailing, or hotel transportation services.
2. Assist in coordinating valet services (if applicable).
3. Help manage group arrivals and departures.

Safety & Security

1. Follow all security protocols when handling guest items.
2. Stay alert for suspicious activities and report promptly.
3. Support emergency procedures by guiding guests as required.
4. Monitor lobby and public areas for unattended luggage and promptly follow hotel security protocols by reporting and addressing items left unattended to ensure guest safety and property security.

Operational Support

1. Deliver mails, parcels, messages, and guest items promptly and accurately.
2. Assist with lobby crowd control during peak hours.
3. Support Front Office colleagues with guest requests or special needs.
4. Perform other duties as assigned by management.

Key Skills and Requirements

1. Service-oriented with a friendly and professional attitude.
2. Good interpersonal and communication skills.
3. Physically fit with no limitations preventing manual duties such as lifting and moving luggage.
4. Able to work on rotating shifts, weekends, and Public Holidays.
5. 5-day work week.

Responsibilities including but not limited to:

• Achieve personal and group target
• Daily duty activities including upkeep outlet’s cleanliness, answer phone calls and equipment maintenance
• Regular scalp check for customers
• Provide consultation and recommend suitable treatments for the customer
• Exercise full treatment compliance
• Provide after sales & after treatment follow up with customers
• Provide onsite training to junior/new hired consultant
• Training will be provided

Requirements:

• Willing to learn
• Service oriented and well-groomed
• Ability to work under pressure in a fast paced environment

Job Title: Service Engineer / Service Technician (ID1516)
Location: Yio Chu Kang
Working Hours: Mon to Fri 8.30am to 5.00pm
Salary: $3000 - $3500

Job Responsibilities:
• PLC programming
• Handling automation machines
• Troubleshooting mechanical/electrical equipment
• Testing mechanical/electrical components
• Modules Over-head bridge cranes preparation for commissioning, filling gear oil, bearing greasing, setting limit switch travelling & hoisting, overload trip setting & testing.
• Top side equipment cooling medium system preparation for commissioning, fresh water close circuit system flushing by using screen on plates type coolers to catch impurity and dirt, Glycol filling to cooling medium system through hull drain tank & expansion tank.
• Testing Cooling medium pumps no load & system load run.
• Glycol regeneration system preparation for commissioning, system flushing, hydro testing, Glycol filling & system running.
• Gas Dew point control- Refrigerant system preparation for commissioning, system flushing by nitrogen, hydro testing, Refrigerant charging to Gas skid & Compressor skid, and system running
• Supervised on Multi-disk writer manufacturing process. HUB(Mechanic Parts) balancing and testing, check inventory, calibrate instruments, draw the schedule and troubleshooting the machine.
• Plan and assign team members to safety and productivity.
• Perform testers conversion from product to product.
• Testing, trouble shooting and online the testers to production.
• Liaised with process group, automation group and production group to achieve a target yield and productivity.

Job Summary:
We are seeking a detail-oriented, people-focused and results-driven Assistant Manager, Service Excellence & Learning & Development to join our Hospitality team. This role is responsible for driving service excellence and learning initiatives across Hotels and Food & Beverage operations, ensuring consistent service standards, quality delivery, and impactful training programs. You’ll play a key role in cultivating a strong service culture, enhancing guest experience, and building organizational capability through effective learning and development strategies.

Key Responsibilities:

1. Service Audits & Compliance

• Partner with operational departments to plan and facilitate service audits across Hospitality operations (Hotels and F&B).
• Analyze audit findings to identify service gaps, compliance risks, and improvement opportunities.
• Establish corrective action plans, service standards, and targeted training programs to support service quality and performance improvement.
• Ensure compliance with safety and hygiene standards across all training activities and operational processes.

2. Guest Experience & Service Excellence

• Review and analyze guest feedback from multiple platforms, including surveys, online reviews, and internal feedback channels.
• Develop and implement service improvement initiatives and action plans to enhance guest satisfaction and experience.
• Identify service-related training needs and collaborate with operational leads to deliver targeted soft skills and service workshops.

3. Learning & Development Delivery

• Partner with departments to design, review, and enhance ongoing training programs aligned with operational and business needs.
• Lead onboarding programs and brand or service culture training to foster a proactive, guest-centric mindset.
• Facilitate Hospitality training programs, including Service Standards, Guest Experience, and Product Knowledge.
• Guide and coach operational leaders in developing effective on-the-job training (OJT) within their respective functions.
• Design and develop ad-hoc learning materials to address learning needs (i.e. workshops, PowerPoint, EDMs).
• Lead onboarding programs and brand or service culture training to foster a proactive, guest-centric mindset.
• Facilitate Hospitality training programs, including Service Standards, Guest Experience, and Product Knowledge.     
• Guide and coach operational leaders in developing effective on the-job training (OJT) within their respective functions.
• Design and develop ad-hoc learning materials to address learning needs (i.e. workshops, PowerPoint, EDMs).

Required Qualifications:

• Degree or Diploma holder, preferably in Hospitality, Hotel Management, or a related field.
• Advanced Certificate in Training & Assessment (ACTA) or equivalent training qualification preferred.
• Minimum 3 years of experience in service excellence or learning & development within hotels or reputable F&B establishments.
• Proven experience in designing and delivering stand-up training programs tailored to business needs.

Group Overview

STOREFRIENDLY is a leading provider of self-storage and related services in Singapore with multiple branches offering customers 24/7 access convenience, secured and climate controlled short and long term storage solutions. The Group will be expanding in 2026 with more branches and product offerings and thus is now recruiting and training more frontline staff to support the targeted growth.

Job Summary

Join STOREFRIENDLY as a Customer Service Executive to support customers in selecting storage solutions, managing rental agreements, resolving service issues, and maintaining branch operations in a friendly and professional environment.

Responsibilities

• In-Person Engagement: Greeting visitors, tenants, or customers and addressing inquiries through direct walk-ins or scheduled appointments.

• Handling on-site viewings: Assessing customers' storage needs and recommending suitable storage units, services, or merchandise.

• Transaction Processing: Sign-ups, payments, move-ins, move-outs and merchandise sales directly at branch counter.

• Problem-Solving, Escalation & De-escalation: Addressing customer complaints in real-time, requiring a high level of composure and immediate conflict resolution skills.

• Inventory & Asset Control: Managing the requisition and organization of on-site supplies, from merchandise, marketing materials to office and maintenance stock.

• Site Management and Maintenance: Facility inspections to ensure site meets safety, cleanliness and brand standards and coordinating with relevant internal departments and/or vendors, scheduling and overseeing routine checks and maintenance for building systems to prevent service disruptions.

• Administrative Support: Maintaining accurate records of interactions, processing physical documentation, and coordinating with back-office departments.

Preferred competencies and qualifications

• Active Listening & Empathy: Interpreting both verbal and non-verbal cues to understand customer needs effectively.

• Critical Thinking & Adaptability: Ability to prioritize urgent tasks over routine administrative tasks during high-traffic periods and flexibility to pivot between physical tasks (e.g., facility checks) and digital ones (e.g., answering emails).

• Willingness to Learn: To gain better understanding of company products, services and systems and improve professional skills.

• Personality and Professional Presentation: Cheerful and friendly disposition and ability to adhere to strict grooming and uniform standards as a brand ambassador of the STOREFRIENDLY Group.

• Qualifications and Experience: At least GCE 'N" or "O" Level and 1 year of work experience (preferably in sales or customer service roles).

Interested candidates please submit your resume with contact details, expected salary and earliest availability.