Total 56 job vacancies by Resorts World At Sentosa Pte. Ltd.

Responsibilities

• Perform in live shows as an animated character, singer, or dancer as directed by the Show Director(s). 
• Interact with guests through meet-and-greets, photo opportunities, and autograph sessions in accordance with performance guidelines. 
• Maintain high energy and character integrity throughout performances. 
• Learn and perform multiple roles across various shows and venues, both indoors and outdoors.
• Ad-lib and respond to unexpected guest interactions while staying in character. 
• Adhere to performance schedules and safety protocols.
• Maintain costume and character presentation standards.
• Report any safety or operational concerns to supervisors promptly. 

Requirements

• Prior performance experience in theatre, theme parks, events, or similar environments. 
• Comfortable performing in both indoor and outdoor settings.  
• Strong stage presence and performance ability.  
• Excellent guest interaction and improvisation skills.  
• Adaptable and able to take directions well.  
• Team player with a positive and professional attitude.  
• Able to perform shift work, including during evenings, weekends and public holidays. 

[Universal Studios Singapore]

Job Responsibilities:

Culinary Operations & Support:

• Assist the Chef in overseeing daily kitchen operations, including food preparation, service execution, and quality assurance.

• Support menu planning initiatives and ensure proper implementation of recipes and standards.

• Ensure consistency in food quality, taste, and presentation across all service periods.

Team Supervision & Development:

• Supervise, coach, and motivate kitchen team members to maintain high performance standards.

• Monitor the progress and development of cooks and provide guidance where necessary.

• Foster teamwork and promote a positive and professional kitchen environment.

Food Cost & Inventory Control

• Support inventory management and stock control processes to minimise wastage.

• Assist in monitoring food costs and ensuring efficient utilisation of resources.

Food Safety, Hygiene & Compliance:

• Ensure compliance with hygiene, HACCP, and workplace safety standards.

• Enforce kitchen operating procedures and sanitation guidelines.

• Maintain a safe, clean, and organised kitchen environment at all times.

Guest Satisfaction & Service Excellence:

• Contribute to delivering outstanding guest satisfaction through effective leadership and consistent culinary execution.

Job Requirements:

• Certificate in Culinary Skills, GCE ‘O’ Level, or equivalent professional qualification.

• Minimum 5 years of culinary experience. Western Cuisine experience in a hotel/QSR environment will be an added advantage

• Prior supervisory experience is preferred.

• Proficient in Microsoft Office applications.

• Knowledge of HACCP.

• Good interpersonal, communication, and supervisory skills.

• Strong leadership and team supervision capabilities.

• Good operational planning and organisational skills.

• Sound understanding of food cost control and inventory management.

• Strong problem-solving and decision-making abilities.

• Ability to work effectively in a fast-paced, high-pressure environment.

• Able to perform shift work, and willing to work during weekends/public holidays.

Responsibilities

• Perform in live shows as an animated character, singer, or dancer as directed by the Show Director(s). 
• Interact with guests through meet-and-greets, photo opportunities, and autograph sessions in accordance with performance guidelines. 
• Maintain high energy and character integrity throughout performances. 
• Learn and perform multiple roles across various shows and venues, both indoors and outdoors.
• Ad-lib and respond to unexpected guest interactions while staying in character. 
• Adhere to performance schedules and safety protocols.
• Maintain costume and character presentation standards.
• Report any safety or operational concerns to supervisors promptly. 

Requirements

• Prior performance experience in theatre, theme parks, events, or similar environments. 
• Comfortable performing in both indoor and outdoor settings.  
• Strong stage presence and performance ability.  
• Excellent guest interaction and improvisation skills.  
• Adaptable and able to take directions well.  
• Team player with a positive and professional attitude.  
• Able to perform shift work, including during evenings, weekends and public holidays. 

Primary Responsibilities:

• Manage the day-to-day operations pertaining to the areas of cleaning, waste management and pest control within the RWS facilities
• Assist the manager to plan and implement the schedules and routines for cleaning, waste management and pest control operations
• Supervise and inspect the work done by outsourced vendors, ensuring that contractual tasks are carried out in accordance to established standards and quality
• Ensure that the department and outsourced vendors adhere to all company and government stipulated Safety policies and procedures
• Prepare and disseminate Daily Reports, Incident reports, and other reports as necessary
• Provide support during events and the special occasions that require additional attention in terms of cleaning and waste management

Requirements:

• Minimum GCE ‘O’ Level with related experience in Facilities Management / Cleaning industry
• Minimum 2 years of supervisory experience in a customer service and/or cleaning-related industry
• Possess basic knowledge of housekeeping services, waste management or pest control
• Good interpersonal, communication and leadership skills to handle common enquiries or complaints from team members or vendors
• Ability to use basic Microsoft Office applications – Word, Excel, PowerPoint to prepare reports

Key Responsibilities

• Analyze designated market situation and provide proposal for business opportunities
• Identify potential market segment for further acquisition
• Plan and execute marketing strategies for designated market
• Provide feedback and update Admin on operational changes to ensure SOP / GP in accordance to company policies and procedures, and comply with regulatory requirements and act
• Coordinate with other BUs on all business related projects, e.g. events, promotions and Guest Service training for all Casino team members with other managers to insure a cohesive interdepartmental team relationship
• Interact / hosting of guests, attend to their needs / gather feedback to ensure excellent service and hospitality to the guests
• Review manpower planning, training and development of team members which includes daily and long-term operations, coaching, mentoring, motivate team members’ performance
• Management of credit lines and assisting in collection
• Responsible for region performance
• Identify guests to upgrade to the next tier
• Handle cage reimbursement matters
• Provide leadership and management of the Company’s casino marketing department
• Setting direction for maintaining high standards of products and services, and providing innovative offerings to enhance competitive edge
• Plan, develop and implement strategy for business development
• Oversee and assess all on-going training plans and programs to create compliance awareness and ensure retention of a performing team and alignment with market trends
• Evaluate market conditions, keeping up-to-date on marketing trends and demographics of guests, developing benchmarks to measure effectiveness

Requirements

• Degree / Diploma in Business or related field with proficiency in Microsoft Office applications
• Minimum 16 years of business development experience in casino and/or relevant industry, with proven track records in acquisition of high net-worth customers
• Willing to work rotating shifts, including weekends and public holidays

Job Summary:
We are seeking a detail-oriented, people-focused and results-driven Assistant Manager, Service Excellence & Learning & Development to join our Hospitality team. This role is responsible for driving service excellence and learning initiatives across Hotels and Food & Beverage operations, ensuring consistent service standards, quality delivery, and impactful training programs. You’ll play a key role in cultivating a strong service culture, enhancing guest experience, and building organizational capability through effective learning and development strategies.

Key Responsibilities:

1. Service Audits & Compliance

• Partner with operational departments to plan and facilitate service audits across Hospitality operations (Hotels and F&B).
• Analyze audit findings to identify service gaps, compliance risks, and improvement opportunities.
• Establish corrective action plans, service standards, and targeted training programs to support service quality and performance improvement.
• Ensure compliance with safety and hygiene standards across all training activities and operational processes.

2. Guest Experience & Service Excellence

• Review and analyze guest feedback from multiple platforms, including surveys, online reviews, and internal feedback channels.
• Develop and implement service improvement initiatives and action plans to enhance guest satisfaction and experience.
• Identify service-related training needs and collaborate with operational leads to deliver targeted soft skills and service workshops.

3. Learning & Development Delivery

• Partner with departments to design, review, and enhance ongoing training programs aligned with operational and business needs.
• Lead onboarding programs and brand or service culture training to foster a proactive, guest-centric mindset.
• Facilitate Hospitality training programs, including Service Standards, Guest Experience, and Product Knowledge.
• Guide and coach operational leaders in developing effective on-the-job training (OJT) within their respective functions.
• Design and develop ad-hoc learning materials to address learning needs (i.e. workshops, PowerPoint, EDMs).
• Lead onboarding programs and brand or service culture training to foster a proactive, guest-centric mindset.
• Facilitate Hospitality training programs, including Service Standards, Guest Experience, and Product Knowledge.     
• Guide and coach operational leaders in developing effective on the-job training (OJT) within their respective functions.
• Design and develop ad-hoc learning materials to address learning needs (i.e. workshops, PowerPoint, EDMs).

Required Qualifications:

• Degree or Diploma holder, preferably in Hospitality, Hotel Management, or a related field.
• Advanced Certificate in Training & Assessment (ACTA) or equivalent training qualification preferred.
• Minimum 3 years of experience in service excellence or learning & development within hotels or reputable F&B establishments.
• Proven experience in designing and delivering stand-up training programs tailored to business needs.

The Chef de Cuisine, Italian Cuisine is responsible for leading the day-to-day operations of the kitchen within a large-scale, multi-outlet hospitality environment. This role oversees high-volume production across restaurant and in-room dining operations, ensuring exceptional food quality, consistency, and operational efficiency. The Chef de Cuisine drives menu innovation, maintains strict food safety standards, and manages cost controls while delivering an elevated dining experience for a diverse guest profile.

Key Responsibilities

Culinary Operations & Production

• Oversee and manage daily operations of the kitchen, ensuring smooth execution across multiple outlets and service points.

• Ensure all dishes are prepared according to established recipes, quality standards, and presentation guidelines.

• Maintain consistency in taste, portioning, and plating across all outlets.

• Supervise high-volume production while maintaining premium quality standards.

Food Safety & Compliance

• Enforce strict adherence to food safety, hygiene, and sanitation standards at all times.

• Ensure full compliance with regulatory requirements, including Singapore Food Agency (SFA) standards.

• Maintain high QA audit scores and uphold cleanliness and food safety excellence across the kitchen.

Cost Control & Inventory Management

• Monitor and control food cost, ensuring alignment with budget and financial targets.

• Implement initiatives to minimize wastage and optimize resource utilization.

• Oversee inventory management, stock rotation, and procurement processes in accordance with company policies.

Menu Development & Innovation

• Develop and enhance Italian and cuisine menus and premium offerings.

• Collaborate with stakeholders to create seasonal promotions and new concepts to drive revenue.

• Stay updated on culinary trends and customer preferences to ensure competitiveness and relevance.

Leadership & Team Management

• Lead, train, and mentor the kitchen team, providing hands-on guidance during operations.

• Ensure proper staffing levels to support extended operating hours, including shift planning.

• Monitor staff performance, enforce SOP compliance, and drive continuous improvement.

• Foster a strong team culture aligned with company values and service excellence.

Administrative & Operational Excellence

• Manage administrative functions such as scheduling, reporting, and documentation.

• Ensure compliance with all company policies, procedures, and audit requirements.

• Work closely with front-of-house and other departments to ensure seamless guest experience.

• Perform any other duties as assigned by Management.

Requirements

• Certificate or Diploma in Culinary Arts or a related field.

• Minimum 6-8 years of relevant Italian cuisine experience, with at least 2 years in a leadership role.

• Experience in high-volume 5-star hotels, integrated resorts, or multi-outlet environments preferred.

• Expertise in Italian cuisine is highly advantageous.

• Michelin/Black Pearl restaurants is an advantage, with exposure to high-end dining, attention to detail, and quality execution.

• Strong knowledge of HACCP and food safety standards.

Key Responsibilities

• Oversee the day-to-day operations and supervision of VIP Host functions.
• Co-ordinate with relevant marketing teams to drive campaign and promotion redemptions, player retention and development.
• Lead and communicate to VIP Host team members on company policies and procedures, monitor and drive team performance towards achieving KPIs.
• Support the senior management in the development and implementation of training programs for VIP Host team members.
• Supervise transactions performed by VIP Host to ensure compliance with regulatory requirements, company policies, standard operating procedures, internal controls and service standards.
  

Required Qualifications

• Diploma or Degree in Hospitality or related field
• Minimum 12 years of relevant experience in luxury hospitality, with at least 5 years in a senior leadership role
• Proven track record in managing high-value portfolios and delivering measurable business outcomes
• Prior experience in the gaming industry or integrated resort environment is a must
• Strong leadership and team management capability
• Strategic thinker with excellent analytical, communication, and stakeholder management skills
• Highly organised, resourceful and with the ability to manage multiple projects under tight timelines
• Ability to perform effectively under pressure and adapt quickly in a dynamic environment
• Willingness to work rotating shifts, including weekends and public holidays

The Assistant Operations Manager supports the Operations Manager in overseeing daily outlet operations, ensuring service excellence, operational efficiency, and financial performance. This role assists in team leadership, revenue optimization, and guest satisfaction while ensuring compliance with company standards and brand expectations.

Key Responsibilities
Operational Support & Service Excellence  

• Assist in managing daily outlet operations to ensure smooth and efficient service delivery.  
• Uphold and enforce service standards, operational procedures, and company policies.  
• Monitor floor operations and provide hands-on support during peak service periods.  

Revenue & Cost Control  

• Support revenue generation initiatives, including upselling and promotional activities.  
• Assist in monitoring operational costs, inventory control, and waste management.  
• Contribute to achieving outlet profitability targets through effective cost management.  

Team Leadership & Development  

• Supervise and guide team members to ensure service excellence.
• Assist in conducting training and coaching to improve performance and product knowledge.  
• Support scheduling, manpower planning, and team motivation initiatives.  

Guest Experience & Quality Assurance  

• Ensure guest satisfaction by maintaining high service standards and promptly addressing concerns.
• Monitor guest feedback and implement improvements where necessary.  
• Foster a service-oriented culture focused on delivering memorable experiences.

Required Qualifications

• Diploma in Food & Beverage, Hospitality Management, or equivalent preferred. 
• Minimum 4–5 years of experience in F&B operations, with at least 2 years in supervisory or assistant managerial role.
• Strong understanding of service standards and beverage knowledge. 

Job Responsibilities

• Execute loyalty campaigns, strategic partnerships and promotions (e.g., point multipliers, tier upgrades, special events, travel, lifestyle, or merchant partners)
• Execute strategic partnerships (e.g., travel, lifestyle, or merchant partners) for the loyalty ecosystem
• Plan rewards catalogs and ensure a seamless redemption experience for members
• Monitor program effectiveness and prepare reports on member engagements, redemptions, and campaign success
• Perform cohort analysis, drive insights for ongoing program refinement, and analyze customer behavior and segment performance
• Support and test loyalty system enhancements, app updates, or campaign set-ups
• Execution of activities and functions with relevant support departments on guest retention
• Perform all duties in compliance with the relevant Regulatory Authority and other statutory requirements, department and company policies, standard operation procedures, internal controls and service standards

Job Requirements

• Meet the relevant Regulatory Authority's statutory requirement of minimum 21 years of age
• Diploma/Degree in marketing, Business Administration, or a related field
• Prior experience in partnership engagement isa plus
• Proficiency with CRM systems and digital marketing platforms is desirable
• Ability to work effectively under pressure and manage multiple projects with tight deadlines
• Good communication and interpersonal skills to collaborate with cross-functional teams and build relationships with internal and external stakeholders
• Minimum of 1 year’s experience in loyalty marketing, or CRM or related field. Candidates with more years of relevant experience may be considered for more senior roles.

Key Responsibilities

• Execute the Credit Risk Evaluation process by conducting timely credit assessments, performing preliminary reviews, and ensuring the approved credit is in adherence to standard operating procedures, while maintaining thorough and accurate documentation.
• Ensure compliance with the company’s credit policy, authorization and standard operating procedures at all times.
• Gather reports from various credit reporting agencies.
• Ensure the proper maintenance of credit files.
• Any other assignments as directed by Management.

Requirements

• Meet the relevant Regulatory Authority's statutory requirement of minimum 21 years of age.
• Minimum Diploma or Degree or equivalent qualification.
• Meticulous, able to prioritize and manage multiple tasks with ease.
• Proficient in MS Office applications.
• Willing to work rotating shifts, including weekends and public holidays.

Job Responsibilities

• Execute casino loyalty programs, customer engagement strategies, customer segmentation, CRM and marketing activities
• Analyze overall effectiveness of loyalty marketing programs
• Assist in the development and implementation of customer engagement strategies to increase customer interaction and loyalty across omni channel platforms.
• Assist in managing and executing of loyalty marketing campaigns and promotions
• Update and maintain all policies and procedures of approved program activities and campaigns are prepared and executed in compliance with the Company and statutory regulations
• Coordination of activities and functions with supporting departments on casino guest retention
• Perform cohort analysis and drive insights for ongoing program refinements
• Plan and execute strategic partnerships (e.g., travel, lifestyle, or merchant partners)
• Plan and execute reward catalogs and ensure a seamless redemption experience for customers
• Leverage on technology to elevate every customer’s touchpoint and ensure customer engagement experiences are consistent and optimized

Job Requirements

• Degree in Marketing, Business Administration, or a related field
• Proficiency with CRM systems and digital marketing platforms, including omni channel platforms
• Prior experience in partnership engagement is a plus
• Ability to work effectively under pressure and manage multiple projects with tight deadlines
• Good communication and interpersonal skills to collaborate with cross-functional teams and build relationships with internal and external stakeholders
• Minimum of 3 years’ experience in loyalty marketing, CRM or related field. Candidates with more years of relevant experience may be considered for more senior roles.

Job Responsibilities

• Execute loyalty campaigns, strategic partnerships and promotions (e.g., point multipliers, tier upgrades, special events, travel, lifestyle, or merchant partners)
• Execute strategic partnerships (e.g., travel, lifestyle, or merchant partners) for the loyalty ecosystem
• Plan rewards catalogs and ensure a seamless redemption experience for members
• Monitor program effectiveness and prepare reports on member engagements, redemptions, and campaign success
• Perform cohort analysis, drive insights for ongoing program refinement, and analyze customer behavior and segment performance
• Support and test loyalty system enhancements, app updates, or campaign set-ups
• Execution of activities and functions with relevant support departments on guest retention
• Perform all duties in compliance with the relevant Regulatory Authority and other statutory requirements, department and company policies, standard operation procedures, internal controls and service standards

Job Requirements

• Meet the relevant Regulatory Authority's statutory requirement of minimum 21 years of age
• Diploma/Degree in marketing, Business Administration, or a related field
• Prior experience in partnership engagement isa plus
• Proficiency with CRM systems and digital marketing platforms is desirable
• Ability to work effectively under pressure and manage multiple projects with tight deadlines
• Good communication and interpersonal skills to collaborate with cross-functional teams and build relationships with internal and external stakeholders
• Minimum of 1 year’s experience in loyalty marketing, or CRM or related field. Candidates with more years of relevant experience may be considered for more senior roles.

Job Summary
The Sous Chef (Central Kitchen – Chinese Cuisine) is responsible for overseeing large-scale food production, ensuring consistency, efficiency, and quality across all outlets. This role supports the Executive Chef in managing centralized kitchen operations, focusing on Chinese cuisine preparation, standardization, cost control, and compliance with food safety regulations.

Key Responsibilities
Production & Operations Management

• Oversee daily central kitchen production to support multiple outlets.
• Ensure consistency in recipes, taste, and portioning across all production batches.
• Plan and manage production schedules to meet operational demand and delivery timelines.
• Optimize workflow and manpower deployment for high-volume efficiency.

Chinese Cuisine Expertise

• Supervise preparation of Chinese cuisine, ensuring authenticity, quality, and consistency.
• Standardize recipes, cooking methods, and portioning across all outlets.
• Support R&D initiatives for new dishes and product improvements.

Cost Control & Inventory Management

• Monitor food cost, wastage, and yield for large-scale production.
• Oversee procurement, inventory control, and stock rotation processes.
• Ensure cost efficiency while maintaining product quality.

Compliance & Food Safety

• Ensure strict adherence to HACCP, SFA regulations, and food safety standards.
• Maintain cleanliness, hygiene, and audit readiness within the central kitchen.
• Conduct regular inspections and enforce compliance procedures.

Team Leadership & Development

• Lead and manage kitchen staff in a high-volume production environment.
• Train and develop team members on standardized processes and Chinese cuisine cooking techniques.
• Foster teamwork, discipline, and operational accountability.

Requirements

• Certificate or Diploma in Culinary Arts or equivalent.
• Minimum 5–7 years of experience in Chinese cuisine, preferably in central kitchen or high-volume production environments.
• Experience in high-volume 5-star hotels, multi-outlet resorts, or Michelin/Black Pearl restaurants is an advantage, with exposure to high-end dining, attention to detail, and quality execution.
• Strong knowledge of Chinese cooking techniques, ingredients, and large-scale food preparation.
• Experience in production planning and kitchen workflow optimization.
• Strong knowledge of HACCP and food safety standards.

Key Responsibilities

• Oversee the day-to-day operations and supervision of VIP Host functions.
• Co-ordinate with relevant marketing teams to drive campaign and promotion redemptions, player retention and development.
• Lead and communicate to VIP Host team members on company policies and procedures, monitor and drive team performance towards achieving KPIs.
• Support the senior management in the development and implementation of training programs for VIP Host team members.
• Supervise transactions performed by VIP Host to ensure compliance with regulatory requirements, company policies, standard operating procedures, internal controls and service standards.
  

Required Qualifications

• Diploma or Degree in Hospitality or related field
• Minimum 12 years of relevant experience in luxury hospitality, with at least 5 years in a senior leadership role
• Proven track record in managing high-value portfolios and delivering measurable business outcomes
• Prior experience in the gaming industry or integrated resort environment is an advantage
• Strong leadership and team management capability
• Strategic thinker with excellent analytical, communication, and stakeholder management skills
• Highly organised, resourceful and with the ability to manage multiple projects under tight timelines
• Ability to perform effectively under pressure and adapt quickly in a dynamic environment
• Willingness to work rotating shifts, including weekends and public holidays