Total 1,333 Manager level Customer Service job vacancies

The Service Delivery Manager is responsible for managing all aspects of day-to-day Service

Delivery Support.

• The Service Delivery Manager will work closely with all operational areas of their assigned

accounts/business

• units, in particular with all Lines of Service.

• Ensure Incident Management processes are followed effectively (ie SRT’s escalation and

notification).

• Process management and co-ordination for PIR’s and RCA’s for incidents affecting their respective

Business implement actions to prevent reoccurrences of the same issue.

are issues escalated and prioritized.

• Coordinating Change Management activities as required.

• Identify, implement and drive service improvements to increase customer satisfaction.

with minimum resource requirement. Interpret and plan projects and workload forecasts on an

ongoing basis.

• Service Delivery Manager is accountable for account service problems and prioritization of work

requests for their monitoring specific customers.

values.

• The Service Delivery Manager may supply input to the customer Annual Technology Plan.

• Assist with providing the customer IS team and LOS with relevant reporting and trend analysis

statistics to pro-actively support and improve the customer business.

Network and Database) for better Service delivery.

• Understand Technical setup of the Client and provide technical inputs to manage existing with

continuous improvement/enhancement required.

generated

Job Description

• Industry/ Organization Type: Medical Aesthetic/ Skincare
• Position Title: Beauty Training & Service Excellence Manager
• Working Location: Islandwide (City Hall, Dhoby Ghaut, Paya Lebar)
• Working Hours: Monday to Friday 11am - 9pm, Saturday from 10am - 8pm and Sunday 10am - 7pm (Follow roster)
• Salary Package: Basic + Commission + Sales Bonus
• Duration: Permanent Role

Key Responsibilities

• Perform a wide range of treatments (facials, slimming, and hair removal) to professional standards.
• Recommend and introduce suitable treatment packages and products to support clients’ results.
• Provide treatment services at different outlets when additional staffing support is needed.
• Build long-term client relationships by delivering consistently high service standards.
• Train beauticians on treatment procedures, equipment use, and consultation skills. Mentor beauticians to support skills development and assessments, and provide coaching and feedback.
• Create and update SOPs, training manuals, and evaluation checklists to ensure consistent standards.
• Review new beauty technologies, products, and treatment methods for possible use in the business.
• Test and improve treatment techniques to help clients achieve good and consistent results.
• Work with management to design service packages that match customer needs and market demand.
• Support recruitment by screening candidates based on technical skills and service approach.
• Support onboarding for new hires, including a structured training plan, initial certification, and alignment to service standards.
• Support retention by building a coaching culture with regular feedback, clear standards, growth pathways, and recognition of skill development.
• Monitor and review service quality across outlets to maintain consistent service standards.
• Conduct internal checks and put improvements in place when needed.

APPLY NOW!!!

• Minimum 10 years of hands-on experience in beauty therapy, including facials, slimming, and hair removal.
• At least 3 years of experience as a trainer, mentor, or coach in the beauty industry.
• Proven experience delivering training in the beauty industry.
• Recognised qualifications such as CIDESCO and/or CIBTAC

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #81689 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

We are seeking an experienced Senior Beauty Centre Manager with strong expertise in hair and beauty services to lead advanced salon operations, deliver specialised technical services, and drive business growth. The role requires strong expertise in hair chemical services, scalp care treatments, and client management, along with leadership capabilities in a fast-paced salon environment.

This is a senior-level role requiring both technical expertise and leadership responsibility in salon operations.

Key Responsibilities

• Provide advanced consultation and customised solutions for hair, scalp, and beauty treatments
• Perform specialised services including:
• Hair colour correction and advanced colouring techniques
• Keratin, rebonding, and chemical restructuring treatments
• Scalp care and hair strengthening treatment programs
• Manage and oversee daily salon operations to ensure high service standards
• Lead, train, and mentor junior stylists and therapists to improve technical skills and performance
• Handle high-value clients and provide premium customer experience
• Analyse customer needs and recommend suitable treatment plans and product solutions
• Monitor sales performance and contribute to revenue growth through service excellence
• Maintain strict hygiene, safety, and professional standards in all operations
• Ensure proper stock control, product usage, and operational efficiency
• Drive business growth through client retention strategies and service excellence

Requirements

• Minimum 5 years of relevant experience in the hair and beauty industry

• Strong expertise in chemical treatments, colour correction, and scalp care

• Proven experience in handling premium clients and complex cases

• Leadership experience in managing salon teams and operations

• Good communication and consultation skills

• Ability to work in a fast-paced, service-oriented environment

• Relevant certifications and experience in hairdressing, beauty therapy, or related field preferred

We are looking for a technically grounded and delivery-focused leader to take end-to-end ownership of our CRM, Customer Communication Platforms, Contact Centre, and Marketing Technology ecosystems. As Technology Delivery Manager, you will lead the delivery of scalable, secure, and integrated customer technology solutions while driving engineering best practices and aligning closely with business stakeholders. This role requires deep expertise in solution architecture, engineering leadership, and platform integration. While your core responsibility is the successful delivery of modern customer and marketing technology solutions, you will also be expected to leverage emerging technologies such as Generative AI where appropriate to enhance productivity, automation, and customer engagement.

Key Responsibilities:

Technology Delivery & Solution Ownership:

• Own the end-to-end design and delivery of solutions across CRM (e.g., Dynamics, Salesforce), customer engagement platforms, marketing tools, and contact center technologies.
• Lead cross-functional engineering teams and oversee delivery across all stages — from discovery and architecture to deployment and optimization.
• Translate business requirements into scalable, integrated technical solutions with a strong focus on performance, data integrity, and maintainability.

Contact Centre Technology Leader:

• Deliver omnichannel contact center capabilities including voice, chat, IVR, and digital touchpoints.
• Drive modernization through AI-based features such as agent assist, sentiment detection, and self-service automation (as applicable).
• Ensure seamless integration between contact center systems, CRM, and knowledge bases.

Customer Communication Technology Leader:

• Lead the development of customer communication strategies across multiple channels (email, SMS, letters, etc.) to ensure consistency, personalization, and a high-quality customer experience.
• Work closely with stakeholders in marketing, customer service, and product teams to align communication strategies with company goals.
• Design the strategy for letter/document generation and maintenance lifecycle.

Engineering Team Leadership:

• Lead, grow, and mentor a team of developers, architects, and DevOps engineers — in-house and partner-based.
• Enforce modern software development practices (CI/CD, test automation, observability, cloud-native design).

Cross-Platform Integration & Data Flow:

• Manage data flow and orchestration across customer-facing systems, ensuring unified customer views and real-time insights.
• Work closely with data, analytics, and compliance teams to ensure alignment with privacy and governance policies.

GenAI (Supportive Scope):

• Explore and pilot GenAI use cases to support customer service (e.g., call summarization, knowledge retrieval), content generation for marketing, and automation of repetitive tasks.
• Partner with enterprise AI and innovation teams to integrate approved GenAI capabilities into existing platforms where it enhances experience and productivity.

Technology Delivery & Project Management:

• Manage and oversee the delivery of customer communication technology projects from inception to implementation.
• Ensure the successful integration of communication platforms with CRM systems, billing systems, and other relevant internal tools.
• Create project timelines, milestones, and budgets, and manage resources efficiently to meet deadlines and quality standards.

Platform Management and Optimization:

• Oversee the configuration, management, and optimization of communication platforms and tools.
• Monitor system performance and user experience to identify opportunities for improvement and efficiency gains.
• Lead efforts to automate communication workflows and processes, improving speed and accuracy while maintaining a high level of customer satisfaction.

Compliance and Regulatory Management:

• Ensure all customer communication adheres to legal and regulatory requirements, including data privacy and security standards (e.g., PDPA, MAS, etc.).
• Implement protocols and procedures to regularly audit and review customer communications to maintain compliance.

Required Experience & Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
• At least 10 years of experience in technology delivery with strong architectural, engineering, and platform leadership experience.
• Proven experience with CRM platforms (Microsoft Dynamics, Salesforce), marketing automation tools, and enterprise integration.
• Strong background in contact center technologies and their integration into broader customer ecosystems.
• Experience managing large-scale cross-functional technology programs with full accountability.
• Excellent understanding of cloud infrastructure (Azure, AWS), API management, and security principles.

Preferred Qualifications:

• Exposure to customer data platforms (CDPs), journey orchestration tools, and identity resolution frameworks.
• Experience with GenAI tools and frameworks (e.g., OpenAI, Azure OpenAI, Claude, etc.) in applied business contexts.
• Industry experience in telecom, banking, retail, or digital consumer products.
• Certifications in relevant platforms (Dynamics, Salesforce, AWS/Azure, Agile/SAFe).
• Technical Expertise: Strong understanding of communication platforms (email, SMS, letters, etc.), CRM systems, and automation tools. Familiarity with API integrations, content management systems, and related technologies.
• Project Management: Proven experience in managing large-scale projects, with expertise in Agile or Scrum methodologies.
• Communication Skills: Excellent written and verbal communication skills with the ability to engage technical and non-technical stakeholders effectively.
• Problem-Solving: Ability to identify complex issues and deliver innovative solutions that address both customer and business needs.
• Customer-Centric Focus: Passion for improving the customer experience and delivering value through effective communication.
• Preferred Skills:
• Experience with customer communication platforms such as Twilio, Salesforce, and other relevant systems.
• Knowledge of insurance-specific customer communication needs, such as policy letters and payment notifications.
• Experience with data privacy regulations and compliance, particularly in the context of customer communications.
• Experience with customer document platforms such as Pitney Bowes, OpenText, or other relevant systems.

Why Join Us?

• Lead mission-critical customer technology programs with full autonomy and impact.
• Architect and deliver modern platforms that support both operational excellence and personalized engagement.
• Work with a talented team and best-in-class technology stack — with the opportunity to innovate responsibly using emerging tech like GenAI.
• Be part of a transformation journey focused on customer value, intelligent automation, and digital scale.

Customer Program Manager (Semiconductor)

Location: North Region

About the Role
We are seeking a results-driven Customer Program Manager to lead customer programs from initiation to fulfilment. This role serves as the key interface between customers and internal teams, ensuring smooth execution, strong relationships, and on-time delivery in a fast-paced semiconductor environment.

Key Responsibilities

• Act as the main point of contact for customers and build strong relationships
• Understand customer needs and drive program success
• Manage end-to-end programs to ensure timely delivery and commitment alignment
• Collaborate with cross-functional teams to meet OTD, inventory, and quality targets
• Oversee daily operations, including order fulfilment and shipments
• Analyze demand forecasts, identify risks, and resolve supply constraints
• Track milestones, resolve issues, and ensure on-time project completion
• Prepare reports and presentations for stakeholders
• Manage backlog priorities and adapt to changing customer needs
• Identify opportunities for improvement and business growth

Requirements

• Degree in Engineering or related field
• 10+ years of relevant experience (semiconductor preferred)
• Strong stakeholder management and problem-solving skills
• Ability to work under pressure in a fast-paced environment
• Excellent communication and presentation skills
• PMP certification is a plus
• Proficiency in Excel, PowerPoint, and reporting tools (macros preferred)
• Knowledge of MRP, Oracle, and Agile systems is advantageous

Job Duties

• Under broad direction, supervises assigned staff for Pipeline and Process Services (PSL) within a Natural Work Area (NWA) (District/Location).
• Supervises employees engaged in delivery of the PSL's services and products.
• Leads employee behaviour and role-based competency by mentoring and developing to achieve excellence in PSL Service Quality and HSE performance.
• Assists the Field Service Quality Coordinator (FSQC) in Progressive Discipline for non-performing personnel. Completes performance evaluations of assigned staff under the direction of the FSQC. . Champions Process Improvement Initiatives (PII) within assigned Natural Work Area (NWA) (district/location).
• Champions Halliburton and Customer Health, Safety and Environmental (HSE). Engages employees in PII and all other PSL initiatives in the field. Assists in the implementation of new technology.
• Evaluates service quality within assigned NWA (district/location) with the goal of improving performance.
• Provides technical expertise and solutions to the customer.
• Performs follow-up activities regarding job performance.
• Job tasks, correctly performed, impact directly on cost containment, efficiency, and profitability of operations.

Requirement

• 5 years PSL experience.
• Must possess exceptional skills within the service line and a general understanding of other service functions.
• Given the nature of oil field service work, the ability to communicate effectively with others is necessary.
• Promotes safety awareness and environmental consciousness. Ensures compliance with Health, Safety, and Environmental (HSE) standards, practices and guidelines.
• Must possess or be capable of obtaining relevant offshore certificates in specific locations.

Qualification
Diploma

Lead and provide executive-decision making in all clinical and programme matters in SBP, including overseeing and refining the delivery of trauma-informed social work, counselling, psychological services, and programmes to ensure high standards of case management, therapeutic work and programmes and services, with the objective of ensuring the safety and mental well-being of all residents in SBP and upholding quality of service delivery.  

Social Work, Counselling, Programmes and Psychological Services

• Work with SW and Child Development (CD) Team Leads to manage, supervise and appraise their teams in service delivery of case work/counselling/psychological services/  programmes/services to provide the best possible preventive, developmental and therapeutic interventions appropriate for each SBP resident.

• Work with SW and CD Team Leads to develop and implement capability development plans for and with reportees, including development of work objectives and professional learning goals and activities.

• Support in manpower /leadership needs of these teams whenever necessary to ensure a smooth transition of job functions and continued quality of service delivered. 

• Collaborate with service teams to develop and refine policies, protocols and practices related to (i) Case Management, (ii) Family work (iii) Programme Implementation (including Volunteer Management) (iv) Post Discharge Follow-up.

• Lead capability building by developing professional competencies for relevant staff members to meet service outcomes, including conducting in-house training programmes and/or coordinating external training platforms where necessary.

• Equip staff team with knowledge and skills to prevent and manage crises that may threaten the physical/ psychological safety and well-being of residents and staff in the Home. (e.g. mental health support, reflective practice, self-care)

• Ensure timely submission of relevant reports and statistical returns (eg. RC5 reports, APDW, monthly reports, incident reports) on client-related information to various stakeholders, and identify key trends and gaps to recommend service improvements.

• Oversee the running of the Individualised Care Plan Meetings to ensure compliance with the regulatory requirements to have minimally twice a year case review on the intervention directions of each resident.
  

Development of Trauma-informed Care in SBP

• Lead the development of cultivating and sustaining a trauma-informed care milieu within the Home, using the TI-PBIS model and other suitable approaches.

• Supervise and provide guidance on TI-PBIS implementation

• Lead collaborations with multi-disciplinary team (i.e. Residential Care, Child Development and Social Work Teams) to integrate best clinical practices in day-to-day service operations at SBP i.e. supporting the regular conducting of Home-In-Home meetings, incident reviews.
  

Meeting Standards of Care

• Ensure implementation of good standards of care in SBP and timely administrative submissions on client-related statistics and documentations.
  

Overall Administration and Operations

• Recommend revisions to standard operating procedures (SOP) documents and key performance indicators to ensure continuous service improvements.

• Ensure relevant documentation and periodical reports are made to authorities/ COF/ CICSC.

• Responsible for any other tasks assigned by Head of Home and Group Lead.
  

Competencies required

Functional/Technical Competencies

• Tertiary qualifications in Social Work, Counselling, Psychology or related discipline;

• Supervisory and/or management experience in social service settings;

• Experience in working with vulnerable children and families will be an added advantage
  

Generic Competencies

• Demonstrate personal integrity and accountability

• High level of emotional resilience and ability to manage crises in high-stress environments with composure and empathy

• Good communication and interpersonal skills

• Strong leadership qualities and skills to coach and build high-performance teams

• Strong analytical reasoning, writing skills and sound abilities in strategic planning

Role Overview

We are looking for a proactive and detail-oriented Production Coordination Manager (PCM) to oversee the end-to-end delivery of diverse events. As the PCM, you will be the primary link between our clients and internal teams, leading a team of Production Coordinators (PCs) to maintain the high standards of execution that define XPS.

Key Responsibilities

1. Project Leadership & Client Relations

• Act as the lead point of contact for clients throughout the project lifecycle, from the initial brief to the final close-out.

• Mentor and supervise Production Coordinators to ensure every project meets the rigorous standards of XPS.

• Direct the financial health of projects by working with PCs to formulate budgets, secure quotations, and monitor costs post-approval.

• Collaborate with Technical Managers (Audio, Video, Lighting) to ensure design and technical delivery are perfectly aligned.

• Cultivate lasting relationships with clients and vendors, grounded in our core company values.

 2. Operational Excellence

• Coordinate complex logistics by managing vendor partners, venues, and internal teams in tandem with the various Department Managers.

• Mitigate project risks by ensuring PCs provide proactive on-site supervision during setup and teardown.

• Drive safety and compliance by supporting the Technical Manager in ensuring all on-ground teams follow health and safety procedures.

• Optimize workflows by reviewing and proposing improvements to the project lifecycle in collaboration with the Director.

 3. Strategic Documentation

• Maintain high documentation standards, overseeing the production of schedules, risk assessments, and method statements by the PC team.

• Support technical layouts by working with Technical Managers to produce drawings in Vectorworks or Autodesk AutoCAD as required.

• Streamline administration by ensuring all internal payment documents are prepared for timely vendor settlement.

 Qualifications and Skills

• Experience: 5 to 8 years in technical production with deep knowledge of at least one core discipline (Audio, Video, or Lighting).

• Education: Minimally a Diploma in a technical production discipline.

• Technical Tools: Proficiency in Microsoft Office suite of programs (Teams, Word, Excel, Outlook) and project management platforms like Monday.com. Proficiency in Vectorworks and Autodesk AutoCAD is highly regarded.

• Soft Skills: Exceptional communication, a meticulous eye for detail, and the ability to lead multiple projects with minimal supervision.

• Requirements: Must be comfortable working irregular hours and weekends. A Class 3 License is preferred, and a willingness to travel for overseas projects is required.

Position Overview

This role is to be responsible for managing the Process and System function and where relevant. This includes all the related activities of process analysis, continuous improvement, training, support and maintenance of all Air Freight processes and their related applications (eg. CargoWise), and to enhance reporting functionalities follow business needs.

The role also includes analysis of operational procedures – customers and as well as suppliers and third parties, assisting in documenting and producing technical as well as forwarding solutions to be applied.

Key Responsibilities

• Responsible for the delivery of day to day systems and process support for operations and management through supporting our air and sea freight production systems in cooperation with the regional team.
• Oversee and ensure the delivery of user training (system enhancements, air and sea freight forwarding, process optimization and other advanced and dedicated trainings).
• Ensure high operational data quality via analysis, review and action planning together with the Air and Sea Freight Management Team.
• Support and oversee external parties electronic data (EDI) interfaces via definition of requirements, support and communicating with IT teams for specifications.
• Drive process optimization and support the implementation of changed processes to improve the quality of operational processes and systems.
• Oversee the testing and implementation of new releases in cooperation with the Project Team.
• Act as the interface between IT and the business by defining + communicating system requirements in cooperation with Project Team.
• Drive the analysis of operational procedures for both customers and suppliers and assist with documenting and producing solutions.

Qualifications & Experience

• Bachelor’s degree in related field
• 5+ years of progressive experience in logistics or freight forwarding.
• Bring the right attitude to the job with a focus on driving profitable operational solutions for the organization to deliver, maintain and improve.
• Focus on leadership, project management, systems knowledge and a process improvement mindset.
• Flexible, trustworthy and demonstrate a high level of business judgment, focus + commitment to be successful in this role.
• Culturally adaptable across South East Asia markets.

Company

SG Group of Companies is a dynamic and rapidly expanding vessel owner and operator, proudly serving the Singapore harbourcraft sector. Through SG Shipping and our digital platform SeaCabbie, we provide reliable marine logistics and launch services to a wide range of clients across the port and offshore ecosystem.

As we continue to scale our operations, we are looking for a Customer Support & Account Executive to ensure smooth service delivery, strong client relationships, and operational excellence across all post-sales activities.

Job Description                                                       

The Customer Support & Account Executive plays a critical role in managing client relationships after sales closure, ensuring seamless execution of services, and maintaining high levels of customer satisfaction.

This role acts as the bridge between clients, operations, and internal teams - ensuring that bookings, service delivery, invoicing, and issue resolution are handled efficiently and professionally.

• Act as a key interface between clients and internal teams, ensuring seamless service delivery and alignment of expectations
• Proactively engage with clients to identify service gaps, address concerns, and enhance overall customer experience
• Drive cross-functional coordination to ensure timely execution of client requirements and commitments
• Identify recurring operational or service inefficiencies impacting client experience and lead improvement initiatives
• Design and implement enhancements to workflows, tracking systems, and reporting frameworks to improve service reliability
• Champion digitalisation and automation efforts to improve client visibility, responsiveness, and operational efficiency
• Develop and maintain high-quality client-facing materials, including service summaries, performance updates, and presentations
• Ensure consistency in client communication, positioning, and overall brand representation
• Contribute to strengthening account relationships by identifying opportunities to improve service value and visibility

Qualifications & Skills

Education

• Diploma or Bachelor’s degree in Business, Maritime Studies, Logistics, or related field

Requirements

• 2–5 years of experience in customer support, operations, account management, or logistics coordination
• Experience in maritime, shipping, logistics, or service-based industries is an advantage
• Strong communication and interpersonal skills (client-facing)
• High attention to detail and problem-solving mindset
• Ability to manage multiple stakeholders and priorities in a fast-paced environment
• Customer-centric mindset with strong ownership of outcomes
• Proactive and solution-oriented approach
• Ability to handle operational pressure and time-sensitive tasks
• Team player with cross-functional collaboration ability

Join a trusted education group that has been shaping student success since 2002. We are seeking a Centre Manager to lead operations and drive excellence in a dynamic student care environment supporting primary school students.

Job Scope:

• Lead and manage daily centre operations, ensuring high standards in service, safety, and compliance
• Drive team performance through coaching, mentoring, and staff development
• Oversee centre administration, enrolment, and financial performance
• Implement and uphold robust student safety and transition protocols
• Take ownership of student behaviour management, including complex case handling
• Build strong partnerships with parents through clear, proactive communication
• Ensure delivery of high-quality academic support programmes
• Monitor performance metrics and lead continuous improvement initiatives

Job Requirements:

• Minimum 4 years of experience in student care or education, with at least 1 year in a leadership role
• Proven ability to lead teams and manage centre operations independently
• Strong classroom management and student engagement skills
• Confident communicator with excellent stakeholder management ability
• Highly organised, accountable, and driven to deliver results
• Genuine passion for child development and education excellence

· Delivery of goods securely to various locations while following traffic regulations

·  Perform checks and simple maintenance to vehicle to ensure reliability

·  Simple administrative tasks related to delivery documents

·  Packing and loading/unloading of goods and equipment

·  Coordinate with the Dept Coordinators and Customers to ensure accuracy

·  Perform incoming and outgoing equipment checks and related documents

·  Any ad-hoc duties as assigned

Qualifications / Requirements

·  Good physical condition

·  Clean driving record

·  Computer literate

·  No prior experience required

• Position : HVAC Sales Engineer/Sales Manager (Chiller / Data Centre Cooling)
• Working hours : Monday to Friday | 8.30am to 5.30pm
• Location: Alexandra (few bus stops from Commonwealth MRT)
• Salary (commensurate with experience) : Basic + Transport allowance/reimbursement + AWS + Variable Bonus + Medical Benefits
• -Sales Engineer : Up to $5500
• -Sales Manager : Up to $8000

• Duration : Permanent

• Industry : Electrical equipment
   
  

Main Responsibilities:

• Identify and develop new business opportunities across commercial, industrial, and residential sectors
• Execute sales strategies to achieve revenue targets and expand market share
• Prepare and deliver technical presentations and customized proposals
• Provide technical consultation and recommend suitable chiller solutions
• Collaborate with engineering teams to deliver tailored system solutions
• Manage full sales cycle from lead generation to deal closure
• Handle contract preparation and negotiation in line with company policies
• Build and maintain strong relationships with clients and stakeholders
• Monitor market trends and competitor activities to identify opportunities
• Prepare sales forecasts, reports, and updates for management
• Support marketing initiatives, including events and sales materials

Requirements:
 

• Degree in Mechanical, Electrical, or Energy Engineering, or relevant qualifications/experience in HVAC or technical sales
• At least 3 years of relevant experience in HVAC / chiller systems sales or related field
• Candidates with experience in chiller service engineering or related technical roles are encouraged to apply
• Strong commercial acumen with excellent negotiation and presentation skills
• Ability to translate technical concepts into customer-centric solutions
• Proven ability to manage complex, solution-based sales cycles

Email me at joie@searchpersonnel.com.sg

 ***We do not charge our candidates nor bind them with any contract.***

 Joie Chang

 Deputy Consulting Director

Reg no.: R2090601 | EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.
 

Role Purpose To lead the end-to-end ILP product operations vertical, overseeing the full investment lifecycle from fund order placement through NAV pricing generation, fund accounting and year-end reporting. The role is accountable for ensuring operational excellence, regulatory compliance (MAS and CPFIS), governance integrity, and scalable support for ILP product growth, including new launches and Direct Fund initiatives.

Key Responsibilities

End-to-End ILP Investment Operations Ownership

• Own the complete ILP operational workflow, including:Fund order placement and executionSubscription/redemption processingCorporate actions and lifecycle eventsCash management and reconciliationNAV validation and unit pricing oversight
• Ensure timely and accurate NAV pricing generation
• Oversee fund accounting processes specific to ILP structures
• Serve as the primary escalation point for ILP operational issues

Accountability: Accurate, timely and well-controlled ILP operations across all products.

Regulatory & Governance Oversight (MAS & CPFIS)

• Ensure compliance with applicable MAS regulations governing ILP operations
• Ensure CPFIS-related requirements are adhered to where applicable
• Maintain clear documentation, control evidence and governance frameworks
• Lead regulatory reviews and respond to audit / supervisory queries
• Strengthen ILP pricing governance and oversight framework
• Monitor and manage regulatory risk exposures related to ILP products

Accountability: ILP operations remain fully compliant and audit-ready at all times.

ILP Product Launch & Change Management

• Lead operational readiness for new ILP product launches
• Assess accounting, data, workflow and control implications of new products
• Partner with Product, Actuarial, Risk and Distribution teams on implementation
• Design and embed scalable operational processes before BAU handover
• Support Direct Fund Model initiatives and structural changes

Accountability: Smooth, well-controlled onboarding of new ILP products without downstream remediation.

Fund Accounting & Year-End Responsibilities

• Oversee ILP-related fund accounting activities
• Ensure month-end, quarter-end and year-end closing processes are completed accurately and on time
• Lead preparation of ILP financial schedules and reporting
• Coordinate audit processes related to ILP funds
• Ensure books and records integrity for ILP structures

Accountability: Clean audit outcomes and accurate ILP financial reporting.

Controls, Risk & Operational Resilience

• Establish strong maker-checker and escalation frameworks
• Monitor operational incidents and drive root-cause remediation
• Maintain ILP risk registers and control documentation
• Reduce key-man dependency through documentation and cross-training
• Ensure sustainable resourcing during peak periods

Accountability: Reduced operational risk and strengthened control environment.

Data & Process Optimisation

• Partner with Fund Accounting Transformation & Data Lead to improve:Data qualityWorkflow efficiencyAutomation opportunities
• Identify areas for operational simplification and digitisation
• Ensure ILP workflows align with the broader IVS data architecture

Accountability: Efficient, scalable and future-ready ILP operations.

Key Requirements

• Bachelor Degree in accountancy, finance or relevant
• 8–10 years’ experience in ILP operations, fund accounting or investment operations within an insurer or asset manager
• Strong understanding of ILP product structures and unit pricing frameworks
• Experience managing MAS regulatory requirements and CPFIS considerations
• Proven track record managing product launches and operational change
• Strong audit, governance and control mindset
• Ability to operate in a lean but high-accountability environment

Our client is a well-established company within the food distribution sector, recognized for supplying frozen food products to major food service operators. Due to their current expansion plan, they are looking for a Sales Manager, in hopes of strengthening their market presence and supporting business growth. They are located in the (West) – easily accessible.

Company Car & Mobile phone provided

Responsibilities:

• Oversee sales performance across assigned food service accounts, including chain restaurants
• Maintain account coverage to optimize distribution, visibility, and product placement
• Manage key accounts and monitor sales volume against targets
• Prepare monthly sales forecasts and track actual performance
• Liaise with internal departments to address supply chain, operational, and service-related matters
• Monitor execution activities and ensure timely follow-up on outstanding issues
• Compile and submit periodic sales reports and pipeline updates
• Handle customer claims and oversee resolution processes
• Support execution of product launches, pricing adjustments, and promotional activities
• Analyze competitor pricing and market positioning for strategic planning
• Perform additional duties assigned in relation to sales operations

Requirements:

• Diploma or Degree in Business, Marketing, or related discipline
• Relevant experience in food service, FMCG, or distribution sales environment
• Experience managing key accounts such as restaurant chains preferred
• Proficient in sales reporting, forecasting, and data analysis

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/CV.
We regret that only shortlisted candidates will be notified.

Email Address: jobs@recruitpedia.sg
EA License No: 19C9682
EA Personnel No: R22104769
EA Personnel Name: Ong Boon Kiet (Travys)