Total 1,333 Manager level Customer Service job vacancies

Centre Manager

• Salary: $3500 - $4000
• Working hours: Mon, Tue, Fri, Sat n Sun | Off days: Wed-Thu |9am-6pm
• Location: Novena, Bukit Panjang and Tampines

Summary:

we take pride in providing top-notch technology education courses to equip every child with programming knowledge and empower them to create change. If you’re keen to be part of a dynamic team in a fast-growing start-up, join our Operations team to be hands-on from day one and work closely with our founding team. This role will expose you to daily operations of managing an ed-tech start-up and facilitate the smooth delivery of our coding programs to students in local and international schools.

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents
• Share the vision and recommend suitable coding programs for students
• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
• Maintain customer relationships and build a strong community. Act as parents’ advocate and manage relationships with them
• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
• Work with the teaching team to assess the students and follow up with parents for conversion
• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
• Ensure that all customer information is properly documented and updated in our CRM system
• Relationship manager for our community, continue to track the progress of students and maintain relationships with parents

To expedite the process interested candidates may contact me with your resume via:

Whatsapp: +65 8012 4526(Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279

Role Summary

We are looking for a self‑motivated, well‑rounded IT professional with strong experience managing large, outsourced IT Development and Application Support (ASM) teams within the BFSI (Banking, Financial Services & Insurance) domain.

The role involves end‑to‑end ownership of delivery excellence, customer satisfaction, and financial performance (P&L), while managing multi‑vendor, multi‑geography teams in an onsite–offshore model. The candidate will be responsible for driving operational efficiency, productivity improvement, and service quality across development, transformation, and production support engagements.

Key Responsibilities

Delivery & Operations

• Lead and manage large IT Development and Production Support teams (50+ FTEs) in an onsite–offshore, outsourced delivery model.
• Own delivery excellence parameters, customer satisfaction index, and P&L responsibility for assigned engagements.
• Ensure high service quality and lead service recovery activities in case of delivery or SLA issues.
• Establish and govern operating procedures, delivery frameworks, and work allocation within the span of control.
• Drive continuous improvement through productivity improvement levers to enhance operational efficiency.

Project & Program Management

• Manage projects using Agile (Scrum/Kanban), Waterfall, and Iterative methodologies as per engagement needs.
• Effectively manage fixed‑price engagements, ensuring scope, schedule, cost, and risk are controlled.
• Oversee delivery across development, testing, transformation, and production support tracks.
• Present program status, risks, and mitigation plans to senior client and internal leadership forums.

People & Stakeholder Management

• Lead and manage multi‑ethnic, multi‑geography teams across vendors and client organizations.
• Handle people management responsibilities including onboarding, performance management, planning, and capacity allocation.
• Build strong client relationships with mid and senior‑level stakeholders through proactive communication and governance.
• Demonstrate excellent customer orientation and communication skills.

Domain & Technical Leadership

• Provide leadership across BFSI engagements, with strong exposure to:Retail BankingPaymentsChannelsWealth Management
• Demonstrate strong technical acumen based on prior hands‑on background in:DevelopmentTestingCloud‑based project delivery
• Apply ITIL processes effectively across Application Support and Managed Services engagements.
• Understand IT outsourcing engagement models and commercial constructs.

Business Development Support

• Participate in RFP / Bid processes, including due diligence, solutioning, and transition planning.
• Support engagement transitions, including transition from incumbent vendors where applicable.

Mandatory Requirements

• Experience managing 50+ FTE IT Development and Production Support teams in onsite–offshore models.
• Strong delivery management experience within BFSI, with exposure to Retail Banking and Payments.
• Bachelor's degree in computers sciences or any related discipline
• Proven experience working in multi‑vendor environments.
• Hands‑on project management experience across Agile and traditional delivery methodologies.
• Certification in Project Management practices and Agile Ways of Working.
• Strong background in Development and Testing, enabling effective technical oversight.
• Experience managing delivery in cloud technology environments.
• Demonstrated understanding and implementation of ITIL processes.
• Experience managing fixed‑price engagements with full commercial responsibility.
• Excellent communication, stakeholder management, and presentation skills.

Good to Have

• Prior experience managing transitions, including transitions from incumbent vendors.
• Deep understanding of IT outsourcing commercial and engagement models.

Non‑Technical / Soft Skills

• Strong willingness to learn new technologies and adapt to a corporate environment.
• Outstanding verbal and written communication skills (technical and non‑technical).
• Ability to communicate effectively with mid and senior client stakeholders.
• Strong negotiation, interpersonal, and conflict‑handling skills.
• Ability to present confidently in senior management forums and respond to complex queries.
• Collaborative mindset and strong team‑player attitude.

Primary Responsibilities

· Oversees Daily Operations and Achieving Targets

· Works closely with the manager to forecast sales, covers and payroll costs.

· Supervises the daily operation and ensures sufficient manning coverage for operations.

· Assigns the supervisors with responsibilities and tasks that they are best suited for.

· Ensures that all duties, tasks, and services are carried out according to the required standards as prescribed by the hotel.

· Consistently adheres to timeline of deliverables.

· Maintains consistency in quality of food, beverage, and service above all else.

· In the absent of the manager, attends briefings and meetings held by the department and updates all latest policies as needed.

· Possesses in depth and supervision knowledge of all food and beverage menus and its preparations and presentations.

· This includes in depth and supervision knowledge of bar and wine operations.

· Detailed knowledge and experience in establishing, training, and executing sales techniques and marketing plans.

· Always ensures cleanliness and appearance of the restaurant and related areas and takes immediate action if needed or required. Familiarises self with the hotel’s applicable processes, software and technologies is present in the operation during all meal periods.

Provides a Leading and Consistent Guest Experience

· Is pro-actively engaged in guest service.

· Promotes sales through direct guests’ contact.

· Constantly obtains guest feedback during operation to ensure satisfaction and builds loyal following/return guest’s database.

· Handles guest complaints and comments competently and swiftly.

· Leads the service team to personalise guest experience and in accordance with Hotel Standards.

· Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.

· Is a mentor and role model.

· Proactive, innovative with in depth Food & Beverage and market knowledge

· Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.

· Leads and supports the team to be consistent in service standards, executes a collaborative and enabling leadership style.

· Provides regular team meetings for training and arranges examinations for the team members to achieve higher standards and skills.

· Drives the team to achieve common goals and builds strong team work.

· Uses the performance review process to identify and develops talent for growth.

· Manages performance issues by using various coaching styles.

· Displays cultural affinity and shows empathy to all team members.

· Assists the manager to coach and trains team members to prepare them to move to the next level within 14 – 24 months.

· Works closely with the manager to review work performance of all colleagues to make sure that established procedures and policies are being followed.

· Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. Actively enforces colleague motivation and team building.

· Observes colleague’s individual performance, grooming and punctuality.

· Performs colleague appraisals and executes disciplinary actions if required.

· Provides a level of Safety and Security for guests and colleagues.

· Assists in recruitment, inducts, and trains the team who are competent and confident.

· Attends monthly departmental meetings and communicates with the team. Follows up on projects assigned if any.

· Checks daily opening and closing duties.

Marketing Plan and Revenue Management

· Comfortably and confidently answers questions and attends to queries or feedback regarding the STALLS.

· Makes recommendations to the manager on other potential sources of revenue e.g. promotions etc.

· Works closely with the manager to implement appropriate and effective measures to improve control of costs, expenses, and labour.

· Submits monthly sales analysis with improvement action plan.

· Uses revenue management tools to generate reports.

· Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

· Conducts regular on the job trainings for colleagues to develop their skills and knowledge.

· Guides the departmental orientation for new hires.

· Ensures that colleagues are aware of rules and regulations.

· Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilities

· Performs any other duties that may be assigned by the manager. Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.

· Develops own knowledge and skills to grow as a leader.

· Ensures NEA rules and regulations are met and achieve.

· Performs any other duties and responsibilities that may be assigned.

Company Overview

Urban Paint Service Pte. Ltd. is a trusted residential painting specialist in Singapore, delivering high-quality painting solutions for HDB flats, condominiums, and landed properties. We ensure durable finishes, transparent pricing, and professional supervision for every project.

Job Summary

Urban Paint Service Pte. Ltd. seeks a skilled General Manager to lead daily operations, drive business growth, manage teams, ensure project quality, and maintain strong client relationships across residential painting projects.

Responsibilities

• Oversee daily operations of painting projects across HDB flats, condominiums, and landed properties to ensure smooth execution and client satisfaction
• Manage and supervise project teams, including painters and site supervisors, to maintain high performance and adherence to standards
• Ensure all projects comply with quality standards, timelines, and safety regulations to deliver reliable and safe outcomes
• Develop and implement business strategies to increase sales and expand market presence in Singapore’s residential painting sector
• Lead client communications, prepare accurate quotations, and coordinate project schedules to enhance customer experience
• Monitor financial performance by managing budgets and controlling costs to achieve profitability targets
• Ensure compliance with company policies and government regulations to uphold operational integrity
• Coordinate with suppliers to manage timely procurement of materials, ensuring project continuity and quality

Required competencies and certifications

• Bachelor’s Degree in Business Administration, Construction Management, or related field (mandatory)
• Minimum 3–5 years of managerial experience in construction, painting, or related industry

Preferred competencies and qualifications

• Knowledge of painting processes, materials, and site operations to support effective project oversight
• Proficiency in basic computer applications such as Excel and Word to manage reports and communications

Other Information

N/A

Job Responsibilities:

IT Network & Infrastructure

• Oversee the design, implementation, maintenance, and optimization of IT networks, systems, and infrastructure.

• Ensure high availability, scalability, performance, and reliability of IT services across the region.

• Lead infrastructure planning, system upgrades, and disaster recovery/business continuity initiatives.

IT Security & Compliance

• Establish and enforce IT security policies, standards, and governance frameworks.

• Ensure compliance with regulatory, legal, and industry requirements (e.g. data protection, cybersecurity).

• Oversee risk management, security monitoring, incident response, and periodic security audits.

Vendor & Software Partner Management

• Manage relationships with external vendors, software developers, and technology service providers.

• Oversee contract negotiations, service level agreements (SLAs), and vendor performance.

• Ensure vendors deliver solutions that meet business, security, and compliance requirements.

IT Help Desk & User Support

• Lead IT help desk operations with partner vendors to provide timely and effective end-user support.

• Establish service standards, KPIs, and escalation procedures for incident and problem management.

• Ensure a consistent IT support experience for users across all locations.     

Job Requirements:

• Minimum Diploma in It related study

• Minimum 3 years of working experience

• Hands-on experience in network administration, systems management, and end-user support.

• Working knowledge of IT security practices and compliance requirements.

• Experience managing external vendors and service providers.

• Experience in financial services or insurance industry will be an advantage

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format or please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd      

EA License No: 19C9950

EA Personnel: Lee Jun Siong (Johnson)

EA Personnel Reg No: R24120242

Our client, a leading international insurer, is looking for a Manager to drive broker partnerships and key customer relationships across Southeast Asia. This role focuses on executing go-to-market strategies, building pipelines, and delivering sustainable growth.

Key Responsibilities

Distribution Management

• Execute broker engagement strategies to drive growth and retention
• Build and manage relationships with key brokers across SEA
• Develop and track deal pipelines with internal stakeholders
• Lead regular broker reviews and performance discussions
• Act as escalation point for broker-related matters

Customer Management

• Develop and execute account plans for key customers
• Build strong relationships with senior client stakeholders
• Drive new business, renewals, and negotiations
• Coordinate with underwriting and internal teams for delivery

Market & Strategy

• Analyze market trends and provide actionable insights
• Support regional initiatives and strategic projects
• Leverage thought leadership to strengthen client engagement

Compliance & Performance

• Ensure adherence to internal and regulatory guidelines
• Deliver against financial and performance targets

Requirements

• Degree in Business, Finance, or related field
• 7–10 years of experience in insurance (distribution, underwriting, or client management)
• Strong network with brokers and corporate clients in SEA
• Proven track record in sales and complex deal execution
• Experience with CRM tools and pipeline management
• Strong communication and negotiation skills

What’s on Offer

• Regional role with strong visibility
• Opportunity to manage key broker and client relationships
• Competitive salary with performance-based incentives

A cleaning manager has to ensures high sanitation standards by supervising staff, managing inventory, and overseeing health and safety compliance.

Key responsibilities include creating schedules, training employees, inspecting work quality, and managing budgets. They serve as the main contact for client feedback, ensuring operational efficiency and adherence to safety regulations.

Roles & Responsibilities

• Supporting local sales and Malaysia deliveries (order processing, quotation , delivery arrangement)
• Supporting the Singapore and Malaysia sales in liaising with customers, providing timely and accurate execution of customers' needs including sample requests
• Follow on orders and ensure sufficient inventory for customers Inventory management (and disposal of inventory , if required)
• Participation of survey requested by the Department of Statistics
• Provide weekly Sales and inventory reports
• Arrangement for blending and drumming activities
• Update landed costs for all the deliveries/shipments

Requirements

• Chemicals background is preferred
• Excellent communication and interpersonal skills with experience dealing with both internal and external customers
• Ability to work collaboratively within a team environment
• Effective complaint management skills
• Knowledge of Incoterms
• Knowledge of SAP, PDF edit, MS Excel, Word, Pivot /Vlookup
• Positive attitude with good time management

Company Description

Founded in September 2013, the Aureus Group has revolutionised music education in Singapore. As the fastest-growing music school chain, its innovative business model and dedication to transformative musical experiences have earned it significant acclaim, with features in renowned publications like Forbes, Business Times, and Channel News Asia. This success culminated in a fourth-place ranking in “Singapore’s Fastest Growing Companies” survey, cementing its position as an industry pioneer.

Mission of the Position

The primary mission for the Assistant Sales/Centre Manager is to actively support and contribute to the overall success of the Aureus centre under their purview. Working directly with the Sales/Centre Manager, the Assistant Sales/Centre Manager plays a pivotal role in executing the established sales strategies and systems. The focus will be on achieving business and revenue growth, elevating customer satisfaction levels, and enhancing employee satisfaction within the assigned centres.

The Assistant Sales/Centre Manager drives scalable sales initiatives aligned with divisional goals, fostering a positive environment through proactive collaboration. Primary responsibilities involve driving sales and event management, overseeing day-to-day operations, executing training programs, and providing mentorship to staff. Tasked with optimizing strategies to meet and exceed set goals. The Assistant Sales/Centre Manager actively contributes to performance enhancement initiatives, coordinating events and marketing campaigns to maximize growth productivity.

Key Responsibilities

1. Performance Enhancement and Feedback- Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for centre under their purview.
2. Enhance Centre Experience- Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.
3. Sales and Growth- Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth. Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
4. Workplace Culture and Etiquette- Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.
5. Customer Relationship Management- Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.
6. Communication and Transparency- Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
7. Aureus Curriculum System- Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
8. Documentation and Reporting- Tracking and reporting team evaluations, development, and improvement plans.
9. Ad- Hoc- Performing and fulfilling additional duties as assigned by the Management.

Perks and Packages:

• Monthly Performance Incentive Bonuses up to $1,400
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

• In charge of running the overall operations of student care centre, including programme planning, curriculum development and implementing health & safety procedures.
• Active network and relationship building with the parents and stakeholders.
• Staff supervision and mentoring.
• Evaluate and constantly improve the staff classroom management and teaching methods.
• Possess a passion to reach out to and empower children and a self-motivated team player with strong interpersonal and communication skills.
• In charge of yearly events and activities of the centre.

Job Scope:

• Handle enquiries to provide regular feedback to parents
• Oversee daily operations and enrolment
• Liaise with HQ and parents on centre matters
• Mentor and lead teachers to ensure programmes are carried out

Job Requirements:

• Able to teach Chinese is a plus.

• Related-work experience in teaching in Schools, Enrichment Centres or providing Private Tuition is preferred

• Team-oriented player

• Passionate in working with primary school children

• Possess excellent work ethics and integrity

• Conduct in-house programs and be the role model to the students for good habits and values.

• Ensure the well-being of the students in the centre.

• Implement effective classroom management and ensure that safety and security protocols are met at all times.

Paya Lebar
8.30am - 6pm (Mon - Fri)
1 Year Contract

Job Scope

•                   Drive Employee Engagement to help our employees feel connected to one another and the company, and care deploy about their work.

•                   Foster a workplace that helps the team thrive.

•                   Actively engage and support the development of your team to ensure better performance and succession planning.

•                   Ensure effective and consistent communication throughout the team, encourage feedback and customer insight in order to enhance the customer experience.

•                   Embed a performance culture, framework and review processes to achieve service levels and improvements against set targets.

•                   Identify and instill best practice, processes and systems and drive continuous improvement environment.

•                   Ensure service targets, SLA’s and KPI’s are continually reviewed and expectations are met with optimum levels of quality & service delivery.

Requirements
•                   Diploma in any field with supervisory experience in contact centre
•                   Able to start on short notice is a plus

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Location: East

Position and Scope

The Employee is engaged as Centre Head and shall be responsible for overseeing the daily operations and management of the Centre, including but not limited to supervision of staff, execution of curriculum, communication with parents, and administration of operational matters.

• Duties of Centre Head

The Employee shall perform the following duties and responsibilities to the best of their abilities and in compliance with the Employer’s policies, procedures, and operational standards:

a. Centre Operations & Management

• Manage and oversee the day-to-day running of the Centre.
  Ensure the Centre is operationally ready at all times, including opening and closing procedures.
  Ensure compliance with all Centre SOPs, safety requirements, and regulatory obligations.

b. Leadership & Staff Supervision

• Lead, supervise, evaluate, and provide guidance to centre staff.
  Conduct regular team meetings, briefings, and performance discussions.
  Ensure teachers fulfil their responsibilities in lesson delivery, discipline, administrative tasks, and student engagement.

c. Curriculum & Programme Delivery

• Oversee implementation of lesson planning, scheduling of enrichment/tuition programmes, and holiday learning activities.
  Ensure lesson quality and adherence to KinderBridge’s curriculum framework.

d. Student Management & Safety

• Ensure the well-being, safety, discipline, and emotional security of students at all times.
  Actively identify, report, and mitigate potential risks relating to operations, student behaviour, or safety.
  Ensure smooth and secure handover of student custody (parents/guardians/transport providers).

e. Parent Communication & Relationship Management

• Serve as the main point of contact for parents regarding centre-related matters, student conduct, and feedback.
  Maintain professional, timely, and responsive communication with parents.

f. Centre Administration & Reporting

• Ensure accurate and timely completion of all required administrative duties, including attendance tracking, incident reports, procurement lists, and internal forms.
  Submit regular operational updates, issues, and progress reports to the Cluster Head / Management.

g. Centre Enrolment & Marketing Support

• Support centre marketing initiatives, conduct centre tours for prospective parents, and participate in student enrolment activities as required by Management.
  Uphold a positive representation of the Centre and the Employer’s brand at all times.

- Permanent

- Up to $10,000 + PB

- Mon–Fri 8am–5:30pm

- Jurong East (shuttle service provided from selected MRT)

Job Responsibilities:

Team Leadership & Development:

• Lead, mentor, and manage a team of software developers, fostering a culture of collaboration, innovation, and continuous improvement.
• Conduct performance reviews, provide constructive feedback, and create individual development plans.
• Recruit, onboard, and retain top software development talent.
• Stay up-to-date with emerging technologies and industry best practices.
• Recommend and implement technology solutions that improve processes and efficiency.
• Guide development teams in adopting new tools and technologies

Project Management:

• Plan, execute, and oversee software development projects, ensuring alignment with company objectives and deadlines.
• Define project scope, prioritize tasks, allocate resources, and manage risks.
• Monitor progress and performance metrics to ensure timely and high-quality delivery.

Technical Oversight:

• Establish coding standards, development practices, and ensure adherence to best practices.
• Provide guidance on software architecture, design, and technical decision-making.
• Stay updated on emerging technologies and recommend their adoption when beneficial.
• Troubleshoot and resolve complex technical issues as they arise.

​Stakeholder Collaboration:

• Act as the primary liaison between the development team and other departments, including product management, design, and operations.
• Translate business requirements into technical specifications and ensure alignment throughout the project lifecycle.
• Manage and communicate project timelines, progress, and potential roadblocks to stakeholders.

Process Improvement:

• Evaluate and enhance development workflows to improve efficiency and quality.
• Implement tools and methodologies that support agile, DevOps, or other development frameworks.

Architecture Design and Development:

• Design and document scalable, maintainable, and efficient software architectures.
• Create high-level product specifications and system designs.
• Oversee code reviews to ensure adherence to architectural standards and guidelines.
• Establish best practices for coding, testing, and software deployment.

 ​

​

Period:

• Permanent  

Working Hours:

• Mon–Fri, 8am–5:30pm

Salary: 

• Up to $10,000 + PB

Location: 

• Jurong East (shuttle service provided from selected MRT) 

Requirements:

• Degree in IT or equivalent
• Knowledge in Computer Science, Software Engineering, or a related field. 
• 5+ years of software development experience, with at least 2 years in a leadership or management role.
• Proven experience as a Software Architect or similar role in software development. 
• Proficiency in relevant programming languages (e.g., Python, Java, JavaScript, .Net) and frameworks.
• Strong understanding of software development methodologies, such as Agile or Scrum.
• Familiarity with cloud platforms, CI/CD pipelines, and version control systems.
• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and microservices architecture.
• Familiarity with DevOps practices and tools (e.g., CI/CD pipelines, Docker, Kubernetes).
• Knowledge of machine learning, data engineering, or AI technologies.
• Experience in front-end frameworks (React, Angular, or VueJS).
• Understanding of database management systems (SQL and NoSQL etc.).
• Certifications in cloud technologies (AWS Certified Solutions Architect, etc.) will be preferred.
• Proficiency in relevant programming languages (e.g., Python, Java, JavaScript, .Net) and frameworks.
• Strong understanding of software development methodologies, such as Agile or Scrum.
• Familiarity with cloud platforms, CI/CD pipelines, and version control systems.
• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and microservices architecture.
• Familiarity with DevOps practices and tools (e.g., CI/CD pipelines, Docker, Kubernetes).
• Knowledge of machine learning, data engineering, or AI technologies.
• Experience in front-end frameworks (React, Angular, or Vue.js).
• Understanding of database management systems (SQL and NoSQL etc).
• Certifications in cloud technologies (AWS Certified Solutions Architect, etc.) will be preferred.
• Experience managing cross-functional teams and collaborating across departments.
• Ability to manage multiple priorities in a fast-paced environment.
• Passion for technology and a commitment to fostering a collaborative and inclusive workplace.
• Problem-solving skills and attention to detail.
• Strong communication and leadership abilities.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):
zikry@successhrc.com.sg  (Registration no: R2198989)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)

160 Robinson Road, #13-07/08/09 SBF Center, Singapore 06891

T: 6337 3183 | W: www.successhrc.com.sg 

Keeping Operations Moving

• Manage project support activities and key milestones
• Monitor project financials and relevant processes
• Manage billing and payment collection
• Manage the digital e-services available on the website and app

Turning Data into Insights

• Manage reports and dashboards for management update
• Analyze trends to spot issues, opportunities, and improvement areas

Supporting Projects & Teams

• Support the management team with project coordination and day‑to‑day tasks
• Work with internal and cross‑functional teams to ensure deliverables are aligned and on schedule

Governance and Process Improvement

• Provide support on billing processes
• Develop and ensure timely update of SOPs that support the business
• Contribute ideas that improve processes, controls, and ways of working

What You’ll Need:

Experience

·      3 years of experience in relevant scope of work

·      Strong IT and system capability, with experience developing dashboards, tools, and digital solutions that support business operations

·      Proven leadership and influencing skills, with ability to drive change across diverse team

·      Excellent analytical, problem-solving and critical thinking skills

·      Familiarity with workplace tools (e.g. MS excel, MS powerpoint, Power BI, CRM systems)

Interested candidates please send in your resume to:
Topaz Liang Huimin (CEI No. R1104500), email to: west1@recruitexpress.com.sg
EA LicenseNo.:99C4599

Company: Forbell International Institute
Location: Singapore
Employment Type: Full-time

Job Description

We are seeking an experienced Academic Manager to lead academic operations and ensure full compliance with EduTrust / ERF requirements. The ideal candidate has strong EduTrust experience and/or solid experience in Psychology / Counselling-related academic management, and is able to support curriculum development and continuous improvement.

Key Responsibilities

• Manage academic operations and ensure day-to-day processes comply with EduTrust / ERF requirements (documentation, records, workflows, internal checks).

• Oversee academic administration, including lecturer coordination, class scheduling, academic records, assessments, and student-related academic processes.

• Support curriculum development and course enhancement (Psychology / Counselling programmes preferred).

• Prepare and maintain audit-ready documents, reports, and evidence for internal reviews and external assessments.

• Work closely with internal teams (operations, student services, admissions, compliance) to drive quality assurance and continuous improvement.

Requirements

• Proven EduTrust experience (highly preferred), OR strong academic management experience in Psychology / Counselling / related fields.

• Familiar with PEI operational requirements, documentation standards, and quality assurance processes.

• Strong ability to plan, organise and execute administrative work with attention to detail.

• Experience in curriculum development / programme design is an advantage.

• Responsible, proactive, and able to work independently and with cross-functional teams.

Preferred / Advantage

• Experience supporting EduTrust audits, internal reviews, and compliance documentation.

• Background in counselling psychology education, teaching management, or academic quality assurance.

Salary & Benefits

• Salary: Negotiable (based on experience)

• Career growth opportunities and involvement in programme development

How to Apply

Please submit your CV, relevant certifications/portfolio (if any), expected salary, and availability.
Or may send WhatsApp via +65 8851 9983