Total 24 job vacancies by Hcl Singapore Pte. Ltd.

Job Summary

Responsible for patching and vulnerability management of Windows Server, VMWare ESXi, Linux, and Unix environments to ensure system security and stability.

Responsibilities

• Administer Windows Server (2008/2012/2016/2019) and VMWare ESXi environments to maintain operational efficiency and security
• Manage and deploy Hyper-V and VMware virtual machines to support infrastructure needs
• Perform patch assessments and plan deployment strategies to mitigate vulnerabilities
• Automate pre- and post-patching tasks to improve patch management efficiency
• Troubleshoot operating system and VMWare-related issues to minimize downtime
• Utilize patch management tools such as BigFix and SCCM to execute patching processes
• Monitor and maintain system logs to detect and resolve potential issues proactively
• Manage Active Directory configurations including OU, GPO, forest, and domain settings to support organizational policies
• Apply knowledge of cluster management software and clustering technologies (geo cluster, multinode passive/active) to ensure high availability
• Conduct BIOS and firmware upgrades to maintain hardware performance and security
• Understand and apply RAID technologies (RAID 0+1, RAID 1, RAID 5) for data redundancy and performance
• Operate within SLA-driven environments to meet service delivery expectations
• Communicate effectively with team members and stakeholders to coordinate system administration tasks
• Adapt to flexible, team-oriented, and dynamic work environments
• Provide on-call support during weekdays and work on weekends as per roster requirements

Required competencies and certifications

• 6+ years of experience in Windows and VMware system administration

• Bachelor’s or master’s degree in computer science, Engineering, Information Technology, or a related field.

• Proven experience in patch management and vulnerability management
• Strong troubleshooting skills in OS and VMWare environments
• Experience with patch management tools such as BigFix and SCCM
• Ability to work in SLA-driven environments and provide on-call support

Preferred competencies and qualifications

• Working experience with RHEL, HP-UX, Solaris, or AIX servers
• Basic knowledge of RAID technologies and cluster management software

Responsibilities

• Able to handle banking operations processes like payments / cash, securities and settlement activities. 
• Banking operations are to be understood from--

- A business point of view e.g. how are payment executed in the market, different industry settlement rules, clearing & custody systems, etc.

- A systems point of view meaning understanding of how transactions are to be booked / processed in a core banking system e.g. different legs of complex products, fees schedules to be set-up in the system, etc.

- An end-to-end view meaning understanding of the different steps and different intervenient / interdependencies.

• Able to understand incident and release management process, L1 / L2 / L3 Production Management Process.
• Managing / monitoring Control-M and Tivoli/Geneos monitoring tools.
• Ability to listen, analyze, influence, negotiate and use judgment to solve complex issues within SLA to accomplish project goals.
• Able to demonstrate team skills with a proven ability to communicate with clients, business, vendors, management and project team at all levels.

Skills Requirements

• Bachelors degree in Information Technology / Engineering/ Computer Science.
• 7-10 years of experience in Banking sector with Application Production support background within the Wealth Management industry.
• Knowledge/Exposure of Avaloq, Digital platforms would be a high plus.
• Possess ITIL V8 Foundation certification.
• VB Scripting & Excel Macro & Digital UI will be a plus.
• JAVA and .NET Scripting & knowledge.
• Exposure in Job Automation tool like Control-M , Incident ticketing tool - Service Now.
• Unix file systems, commands, shell scripting development and trouble shooting.
• Windows systems, batch scripting development and trouble shooting.
• Oracle PL/SQL queries development and trouble shooting.
• Knowledge in IT risk policies to safeguard production environment and data.
• Proven track record in client and/or front-office facing (from an operational point of view).
• Understanding of infrastructure and different layers to fix infrastructure issues.
• Excellent interpersonal and conflict resolution skills, ability to interface with all levels of management.
• Expectations and stakeholder management.

Responsibilities

• Drive and lead analysis & design, solution validation, workshops under assigned domain to ensure consistent and complete requirement and solution coverage.
• Capture the voice of customers in order to scope the changes: Strong analytical and domain management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements. Think outside the box, always consider business needs, and be prepared to challenge the stakeholders. Any solution must be cost-optimum.
• Manage functional & technical designs for new features or adaption.
• Define and bridge the gap between the requirement, solution, development and testing, work with developers regarding the delivery: scope, resources, planning.
• Formalize the business requirements (functional & technical specification): document analysis, requirements workshops, surveys, business process descriptions (As-Is and Target workflows), use cases, scenarios.
• Mediate business and technical discussions and in case no agreement can be reached, take the decision by considering technical and economic feasibility, business strategies, architectural guidelines and other constraints.
• Report on the progresses, risks and issues. Escalate to the project manager / delivery manager on a timely manner.
• Act as subject matter expert at specific areas and able to go deep into requirement / solution gaps with support from product architects.
• Acting as the contact person concerning functional questions as well as supporting consulting projects and workshops with customers.

Requirements

• Bachelor’s Degree in Computer Science /Information Technology / Programming & Systems Analysis/Science (Computer Studies).
• 8 - 13 years of experience in the Financial Technology (Wealth Management, Core Banking), Avaloq preferred.
• Good Knowledge of Financial and Global Market Regulations.
• Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
• Knowledge of Trading, Middle Office, and BackOffice platforms such as Bloomberg, Avaloq, FinIQ, will be beneficial.
• Good stakeholder management skills.
• Excellent interpersonal skills: good negotiation and conflicts management skills, able to build momentum / define consensus.
• Structured, organized and results oriented approach, demonstrating a high level of diligence and attention to detail and the ability to ensure high quality and consistency in the deliverables produced.
• Proficient in Testing Concepts and Test Automation Experience is good to have.
• Ability to multitask, be flexible and allocate time according to moving priorities.

Good to have

• Client Management knowledge: Static data knowledge, Client Modelling, Client onboarding process, CRM module; OR
• Portfolio Management knowledge: Portfolio Desk, Performance Desk, Investment Policy Statement, Asset Allocation, Benchmark, Model Portfolio, Investment Proposition etc.; OR
• Transactional Modules knowledge:

- Cash Related Transactions (FX, Money Market, OTCs, Payment, Money Transfer etc).
- Investment Related Transactions (Asset Management, Time Series management, Stock Exchange, Settlement, Corporate Actions, Reconciliation etc).
- Credit/Finance (Facility/Financing, Limit, Loan, Guarantee, Other security Financing).
- Cost & fees
- Compliance rules and setup
- Regulatory OR

• Migration Knowledge: ETL (extract transform load), Static and Dynamic Data Migration, Migration Workflows and Activities, Migration Strategies and Planning, Data Mapping; OR
• Project Management: both waterfall and Agile methodology.

Develop and deliver scalable ETL/ELT solutions across Teradata and Hadoop platforms by building robust data pipelines, ingestion frameworks, and automation capabilities. Ensure efficient data processing, performance optimization, and reliable integration of enterprise data sources, while supporting data warehouse, CDC, and MDM initiatives.

Responsibilities

• Create EDW ETL/ELT codes using Teradata SQL, Informatica, Apache Spark, QueryGrid, Trino to perform various transformations and load into Teradata based data warehouse or datamarts
• Performance tuning of highly complex applications to reduce resource usage
• Create framework using GCFR, shell scripts, BTEQ and shell scripts to automate end to end. Also to integrate with control
• Build in-house CDC framework using Java to process OLR logs from SAP(Oracle) and ingestion the data into Teradata. Create framework around this CDC ingestion to make it configurable
• Install and build Master Data Management (MDM) application for various user uploads along with data validations and approval workflow.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, Information Technology, or a related field.
• Minimum of 7+ years of professional experience
• Strong hands‑on experience with the ETL(Informatica Power Center) and Teradata based ETL development, similarly Hadoop ecosystem (Hive, Impala, Spark, Kafka, Iceberg, Ranger, Atlas, Nifi, Flink etc.,), and data pipeline orchestration.
• Create EDW ETL/ELT codes using Teradata SQL, Informatica, apache Spark, QueryGrid, Trino to perform various transformation and load into Teradata based data warehouse or datamarts
• Performance tuning of highly complex applications to reduce resource usage
• Create framework using GCFR, shell scripts, BTEQ and shell scripts to automate end to end. Also to integrate with control
• Build in-house CDC framework using Java to process OLR logs from SAP(Oracle) and ingestion the data into Teradata. Create framework around this CDC ingestion to make it configurable

Install and build Master Data Management(MDM) application for various user uploads along with data validations and approval workflow.

Key Skills:


• ETL/ELT Development using Informatica Power Center and Teradata
• Data Platform Expertise
• Data Pipeline & Orchestration using enterprise scheduling tools
• Performance Optimization
• Data Integration & CDC
• MDM – Reference data management
• ETL Framework & Automation Development

Job Objectives

Design and deliver scalable real-time data and machine learning solutions by building robust ingestion and transformation frameworks across Hadoop ecosystems. Enable end-to-end ML model operationalization and performance optimization, while supporting multi-modal data processing and development of engineering tools and applications.

Key Responsibilities

• Design and develop highly scalable, Real time systems using Hadoop ecosystem components(Iceberg, Spark, Ozone, Trino, Hive, Ranger, Kafka, Flink and Nifi)
• Build robust data ingestion and transformation frameworks using Java, Spark, Python, and shell scripting for ingesting multi model data(image, audio, video, unstructured documents) with both batch and real-time.
• Develop full‑stack applications and internal engineering tools using Python, shell scripting, and modern web frameworks (e.g., Flask, React).
• Collaborate closely with data scientists to operationalize machine learning models using Cloudera Machine Learning (CML).
• Perform performance tuning and optimization of data applications on Hadoop to ensure optimal resource utilization.

Skillset

• Experience working with ML platforms such as CML, Spark MLlib, and Python ML libraries (scikit‑learn, XGBoost), including model deployment.
• Bachelor’s or Master’s degree in Computer Science, Engineering, Information Technology, or a related field.
• Minimum of 6+ years of professional experience
• Design and develop highly scalable, Real time systems using Hadoop ecosystem components(Iceberg, Spark, Ozone, Trino, Hive, Ranger, Kafka, Flink and Nifi)
• Build robust data ingestion and transformation frameworks using Java, Spark, Python, and shell scripting for ingesting multi model data(image, audio, video, unstructured documents) with both batch and real-time.
• Develop full‑stack applications and internal engineering tools using Python, shell scripting, and modern web frameworks (e.g., Flask, React).
• Collaborate closely with data scientists to operationalize machine learning models using Cloudera Machine Learning (CML).
• Perform performance tuning and optimization of data applications on Hadoop to ensure optimal resource utilization.

Key Skills:

Experience with Python, Java, Scala, or C++

ML Frameworks & Libraries – XGBoost, Scikit‑learn, Tensor Flow/keras, Hugging face (NLP/NLQ/Gen AI use cases)

Full-Stack Development

Performance Optimization

Data Engineering & Ingestion Frameworks

Collaboration with Data Science Teams

Job Objectives

Analyze and translate business, regulatory, and analytics requirements into scalable data and solution designs. Drive effective stakeholder communication, effort estimation, and validation processes, while enabling data architectures and curation strategies that support reporting, analytics, and AI/NLP-driven use cases.

Key Responsibilities

• Perform detailed effort estimation for projects and change requests.
• Communicate complex technical and architectural concepts to business and senior stakeholders in a clear, simplified manner
• Review and approve test strategies, functional test cases, and data validation approaches.
• Experience translating business and compliance requirements into NLP‑enabled analytical use cases, such as: Text classification and categorization, Entity extraction, Risk indicator identification, Summarization of alerts, cases, or documents
• Ability to translate business, regulatory, and analytics requirements into logical data layering and curation strategies that support reporting, analytics, and AI/NLP use cases
• Analyze business and regulatory requirements and translate them into scalable solution designs.
• Perform detailed effort estimation for projects and change requests.
• Communicate complex technical and architectural concepts to business and senior stakeholders in a clear, simplified manner
• Review and approve test strategies, functional test cases, and data validation approaches.
• Ability to design data architectures supporting NLP and AI‑driven analytics, including ingestion, curation, and governance of unstructured data within Data Lake, Data warehouse platforms.
• Experience translating business and compliance requirements into NLP‑enabled analytical use cases, such as: Text classification and categorization, Entity extraction, Risk indicator identification, Summarization of alerts, cases, or documents
• Ability to translate business, regulatory, and analytics requirements into logical data layering and curation strategies that support reporting, analytics, and AI/NLP use cases

Key Skills:

• Bachelor’s or Master’s degree in Computer Science, Engineering, Information Technology, or a related field.
• Minimum of 9+ years of professional experience
• Requirement Analysis & Solution Design
• Data Architecture & Data Modeling
• AI / NLP Use Case Enablement
• Testing & Data Validation
• Stakeholder Communication
• Effort Estimation & Planning

Summary
The L1 Service Operations Analyst is responsible for providing first-level support for production systems and infrastructure to ensure smooth day-to-day operations. This role focuses on system monitoring, incident management, and operational support within the Data Centre environment, while collaborating closely with L2 teams to maintain system stability, availability and performance.

Responsibilities

• Monitor and manage scheduled jobs using Control-M, including batch processing and end-of-day cycles
• Identify, troubleshoot, and escalate job failures in accordance with standard operating procedures (SOPs)
• Perform initial incident diagnosis and ensure timely escalation to L2 support teams
• Support application deployments, migration activities, and operational readiness checks
• Execute tape management operations, including loading, unloading, vaulting, and reconciliation
• Manage user access and password requests through PALMS, including privileged access requests
• Perform basic UNIX/Linux system checks and execute commands using tools such as PuTTY and WinSCP
• Support SWIFT-related operations, including daily monitoring and secure file handling
• Carry out Data Centre operational tasks, including access control, environmental monitoring, and compliance checks
• Maintain accurate logs, reports, and operational documentation
• Ensure all activities comply with security policies, audit requirements, and regulatory standards

Requirements

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, or a related field
• 0–2 years of experience in IT operations, service desk or infrastructure support
• Basic knowledge of Control-M scheduling tool
• Familiarity with UNIX/Linux operating systems
• Experience with monitoring tools (e.g., Helix or similar platforms)
• Proficiency in tools such as PuTTY and WinSCP
• Understanding of incident management and escalation frameworksStrong attention to detail with the ability to follow defined procedures
• Effective communication and collaboration skills
• Ability to work under pressure in a fast-paced, high-availability environment

Summary

We are seeking a highly skilled Network Reliability Engineer (NRE) with strong hands-on experience across hybrid enterprise and cloud network environments, including on-premises data centers and AWS/Azure cloud platforms. The ideal candidate will be responsible for ensuring reliability, scalability, availability, automation, and observability of network and security infrastructure using Network Reliability Engineering(NRE) and Site Reliability Engineering (SRE) principles.

Responsibilities

Network Reliability and Operations

• Own end-to-end reliability, performance, and availability of hybrid and cloud-connected network services.
• Apply NRE/SRE principles to improve operational efficiency, resilience, scalability, and service stability.
• Perform advanced troubleshooting, root cause analysis (RCA), and incident resolution for complex network and security issues.
• Participate in on-call rotations, major incident response, and operational escalations.
• Define and maintain SLIs, SLOs, and error budgets for critical network services.
• Develop operational standards, documentation, SOPs, and runbooks.

Network Automation and Infrastructure as Code

• Design, develop, and maintain Ansible playbooks, roles, templates, and automation workflows for multi-vendor network environments.
• Automate Day-1, Day-2, and Day-N operational activities including provisioning, configuration management, backups, compliance validation, and remediation.
• Translate operational procedures and BAU activities into reusable Infrastructure-as-Code (IaC) automation frameworks.
• Implement event-driven and self-healing automation integrated with monitoring tools, APIs, and ITSM platforms.
• Build automated validation and configuration drift detection mechanisms.

Hybrid Cloud and Data Center Networking

• Support and manage Cisco ACI-based enterprise data center environments.
• Administer Cisco IOS-XE, NX-OS, and Wireless LAN Controller (WLC) platforms.
• Design and support AWS networking solutions including: VPCs, Transit Gateway, VPN, Direct Connect, Security Groups, NACLs
• Design and support Azure networking solutions including: VNets, NSGs, UDRs, VPN Gateway, ExpressRoute, Azure Firewall
• Manage hybrid connectivity solutions including MPLS, internet, site-to-site VPN, remote access VPN, and secure cloud connectivity.

Network Security and Proxy Platforms

• Manage and support enterprise firewall platforms including: Palo Alto, Check Point, Cisco Firepower (FTD)
• Support firewall policy governance and automation using AlgoSec.
• Administer proxy and secure web gateway platforms including Bluecoat ProxySG.
• Support cloud security platforms including Zscaler ZIA, ZPA, and ZTNA solutions.

Application Delivery and Load Balancing

• Manage and support F5 VELOS chassis environments.
• Configure and administer F5 LTM, GTM, and APM modules.
• Design resilient application delivery solutions for on-premises and cloud workloads.

Monitoring, Observability and CI/CD

• Build and maintain observability dashboards, monitoring, and alerting using: Datadog, Prometheus, Grafana, Cisco DNA Center, Forescout
• Integrate infrastructure changes into CI/CD pipelines with automated testing, validation, and rollback capabilities.
• Utilize GitHub for version control, peer reviews, and change governance.
• Develop automation tools and integrations using REST APIs, Python, and Django.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent experience.
• 7 years of experience in Network Engineering, Cloud Networking, Network Security, NRE, or SRE roles.
• Strong expertise in enterprise networking, cloud networking, and network security.
• Strong hands-on experience with network automation using Ansible.
• Experience with CI/CD pipelines and Infrastructure-as-Code methodologies.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work effectively in large-scale production environments.
• Strong communication, collaboration, and documentation skills.
• Ability to translate business requirements into measurable reliability objectives.
• Relevant certifications are highly preferred: CCNP / CCIE, AWS or Azure Networking certifications, PCNSE, Check Point CCSA/CCSE, F5 certifications

Job Summary

We are seeking an experienced AWS Cloud Network Engineer with strong expertise in Infrastructure as Code (Terraform) and CI/CD automation. The ideal candidate will be responsible for designing, implementing, automating, and optimizing AWS cloud network infrastructure using Terraform-driven deployments. This role requires deep hands-on experience in AWS networking, strong troubleshooting skills, and the ability to enhance and maintain scalable cloud network environments.

Responsibilities

• Design, implement, and manage AWS cloud network infrastructure using Terraform. Create and modify Virtual Private Clouds (VPCs), subnets, route tables, gateways, and related networking components.
• Develop and implement subnet strategies (public, private, and isolated subnets).
• Configure and maintain Load Balancers (ALB/NLB), including listeners and target groups.
• Manage and optimize Security Groups and Network Access Control Lists (NACLs).
• Implement approved network designs using Terraform modules and CI/CD pipelines.
• Develop new Terraform modules and enhance existing ones to improve scalability and reusability.
• Refactor, clean up, and optimize existing Terraform code to eliminate technical debt.
• Enhance automation capabilities for infrastructure provisioning and configuration.
• Support cloud migration activities and ensure smooth transition to new environments.
• Troubleshoot complex AWS networking issues and provide root cause analysis.
• Ensure adherence to security best practices and organizational standards.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Minimum 5 years of experience in AWS Cloud infrastructure with strong focus on networking.
• Extensive hands-on experience with: VPC design and configuration, Subnetting strategies, Route tables and gateways (IGW, NAT), Load Balancers (ALB/NLB), Security Groups and NACLs
• Strong expertise in Terraform: Writing reusable modules, Managing remote state, Code refactoring and optimization
• Experience with CI/CD pipelines for infrastructure deployment.
• Strong troubleshooting and analytical skills.
• Experience supporting cloud migration initiatives.
• Solid understanding of networking fundamentals (CIDR, DNS, routing, firewalls).
• Experience in enterprise-scale AWS environments.
• Familiarity with DevOps practices and Git-based workflows.
• Experience implementing security best practices in cloud environments.

The Data Center Engineer will be responsible for overseeing the daily operations of our data center facilities, ensuring optimal performance, reliability, and security. The ideal candidate will have extensive experience managing data center infrastructure, troubleshooting hardware and network issues, and implementing best practices for environmental and power management.

Key Responsibilities:

• Monitor and maintain data center physical and virtual infrastructure to ensure 99.99% uptime.

• Manage power systems, including UPS, generators, and distribution units.

• Maintain environmental controls such as cooling, humidity, fire suppression, and security systems.

• Troubleshoot and resolve hardware, network, and environmental issues promptly.

• Perform routine inspections, preventive maintenance, and upgrades of data center equipment.

• Coordinate with vendors and internal teams for repairs, upgrades, and capacity planning.

• Develop and update documentation related to data center configurations, procedures, and incident reports.

• Ensure compliance with industry standards, security protocols, and regulatory requirements.

• Assist in disaster recovery planning and implementation.

• Support and mentor junior staff members as needed.

Requirement:

• Minimum 5 years of experience in data center operations, engineering, or related fields.

• Bachelor’s degree/Diploma in Computer Science, Information Technology, Electrical Engineering, or a related field.

• Strong knowledge of data center infrastructure, including power, cooling, and environmental systems.

• Hands-on experience with server hardware, networking equipment, and data center management tools.

• Certifications such as DCCA, CCNA, CompTIA Server+, or equivalent are preferred.

• Excellent troubleshooting, problem-solving, and communication skills.

• Ability to work under pressure and handle emergency situations effectively.

• Knowledge of industry standards and best practices for data center management.

• This is a 24/7 shift-based role located in the North-East region.

• Candidates must be flexible and willing to work on weekends as part of the operational requirements.

Summary
We are seeking a highly skilled Active Directory Engineer with experience in planning and executing Active Directory (AD) migrations/Upgrade. The ideal candidate will be responsible for developing comprehensive upgrade plans, performing assessments of existing environments, and ensuring a seamless migration with minimal disruption. In addition, candidate should have skill to lead the project and deal with stakeholders.

Responsibilities :

• Lead end-to-end Active Directory migration and upgrade initiatives across enterprise environments.
• Perform comprehensive assessments of existing AD infrastructure, including domain controllers, Group Policies, DNS, DFS, and security configurations.
• Design and implement AD upgrade strategies to modern Windows Server environments (e.g., Windows Server 2025).
• Identify and eliminate dependencies on legacy AD systems while ensuring business continuity.
• Plan and execute domain controller lifecycle activities, including promotion, demotion, and decommissioning.
• Collaborate with application, network, and security teams to ensure compatibility and seamless integration during migration.
• Work with application owners to remediate insecure protocols and remove hardcoded dependencies.
• Manage and troubleshoot Active Directory Federation Services (ADFS) and directory synchronization issues.
• Administer and support DFS, DNS, and Group Policy infrastructure.
• Utilize migration tools such as ADMT, Quest Migration Manager, or equivalent solutions.
• Develop and execute pre-migration validation, testing, and rollback strategies.
• Automate administrative and migration tasks using PowerShell scripting.
• Ensure adherence to security policies, compliance standards, and AD best practices.
• Provide post-migration support and resolve complex technical issues.
• Act as a technical lead, guiding L1/L2 engineers and ensuring adherence to ITIL processes.
• Prepare and maintain technical documentation, runbooks, and knowledge base articles.

Requirements

• Bachelor’s degree in Information Technology or related field
• Minimum 10 years of experience in Active Directory administration, engineering, and lifecycle management.
• Proven track record in planning and executing AD migration and upgrade projects.
• Strong expertise in multi-site, multi-domain, and multi-forest AD environments.
• Hands-on experience with AD migration tools (e.g., ADMT, Quest Migration Manager).
• Strong knowledge of Windows Server platforms (2016/2019/2022; 2025 preferred).
• Deep understanding of authentication, authorization, and OS-level security.
• Proficiency in PowerShell scripting for automation and administration.
• Experience with Active Directory Certificate Services (ADCS), ADFS, and Identity Management solutions.
• Knowledge of IAM, Entra ID, and Single Sign-On (SSO) technologies.
• Strong experience in DFS, DNS, and Group Policy management.
• Experience performing AD health checks and performance tuning.
• Familiarity with ITIL processes and tools such as ServiceNow (Incident, Problem, and Change Management).
• Strong problem-solving, troubleshooting, and analytical skills.
• Excellent communication, stakeholder management, and documentation skills.

Job Summary

We are seeking an experienced AWS Cloud Network Engineer with strong expertise in Infrastructure as Code (Terraform) and CI/CD automation. The ideal candidate will be responsible for designing, implementing, automating, and optimizing AWS cloud network infrastructure using Terraform-driven deployments. This role requires deep hands-on experience in AWS networking, strong troubleshooting skills, and the ability to enhance and maintain scalable cloud network environments.

Responsibilities

• Design, implement, and manage AWS cloud network infrastructure using Terraform. Create and modify Virtual Private Clouds (VPCs), subnets, route tables, gateways, and related networking components.
• Develop and implement subnet strategies (public, private, and isolated subnets).
• Configure and maintain Load Balancers (ALB/NLB), including listeners and target groups.
• Manage and optimize Security Groups and Network Access Control Lists (NACLs).
• Implement approved network designs using Terraform modules and CI/CD pipelines.
• Develop new Terraform modules and enhance existing ones to improve scalability and reusability.
• Refactor, clean up, and optimize existing Terraform code to eliminate technical debt.
• Enhance automation capabilities for infrastructure provisioning and configuration.
• Support cloud migration activities and ensure smooth transition to new environments.
• Troubleshoot complex AWS networking issues and provide root cause analysis.
• Ensure adherence to security best practices and organizational standards.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Minimum 5 years of experience in AWS Cloud infrastructure with strong focus on networking.
• Extensive hands-on experience with: VPC design and configuration, Subnetting strategies, Route tables and gateways (IGW, NAT), Load Balancers (ALB/NLB), Security Groups and NACLs
• Strong expertise in Terraform: Writing reusable modules, Managing remote state, Code refactoring and optimization
• Experience with CI/CD pipelines for infrastructure deployment.
• Strong troubleshooting and analytical skills.
• Experience supporting cloud migration initiatives.
• Solid understanding of networking fundamentals (CIDR, DNS, routing, firewalls).
• Experience in enterprise-scale AWS environments.
• Familiarity with DevOps practices and Git-based workflows.
• Experience implementing security best practices in cloud environments.

Role Summary

We are looking for a self‑motivated, well‑rounded IT professional with strong experience managing large, outsourced IT Development and Application Support (ASM) teams within the BFSI (Banking, Financial Services & Insurance) domain.

The role involves end‑to‑end ownership of delivery excellence, customer satisfaction, and financial performance (P&L), while managing multi‑vendor, multi‑geography teams in an onsite–offshore model. The candidate will be responsible for driving operational efficiency, productivity improvement, and service quality across development, transformation, and production support engagements.

Key Responsibilities

Delivery & Operations

• Lead and manage large IT Development and Production Support teams (50+ FTEs) in an onsite–offshore, outsourced delivery model.
• Own delivery excellence parameters, customer satisfaction index, and P&L responsibility for assigned engagements.
• Ensure high service quality and lead service recovery activities in case of delivery or SLA issues.
• Establish and govern operating procedures, delivery frameworks, and work allocation within the span of control.
• Drive continuous improvement through productivity improvement levers to enhance operational efficiency.

Project & Program Management

• Manage projects using Agile (Scrum/Kanban), Waterfall, and Iterative methodologies as per engagement needs.
• Effectively manage fixed‑price engagements, ensuring scope, schedule, cost, and risk are controlled.
• Oversee delivery across development, testing, transformation, and production support tracks.
• Present program status, risks, and mitigation plans to senior client and internal leadership forums.

People & Stakeholder Management

• Lead and manage multi‑ethnic, multi‑geography teams across vendors and client organizations.
• Handle people management responsibilities including onboarding, performance management, planning, and capacity allocation.
• Build strong client relationships with mid and senior‑level stakeholders through proactive communication and governance.
• Demonstrate excellent customer orientation and communication skills.

Domain & Technical Leadership

• Provide leadership across BFSI engagements, with strong exposure to:Retail BankingPaymentsChannelsWealth Management
• Demonstrate strong technical acumen based on prior hands‑on background in:DevelopmentTestingCloud‑based project delivery
• Apply ITIL processes effectively across Application Support and Managed Services engagements.
• Understand IT outsourcing engagement models and commercial constructs.

Business Development Support

• Participate in RFP / Bid processes, including due diligence, solutioning, and transition planning.
• Support engagement transitions, including transition from incumbent vendors where applicable.

Mandatory Requirements

• Experience managing 50+ FTE IT Development and Production Support teams in onsite–offshore models.
• Strong delivery management experience within BFSI, with exposure to Retail Banking and Payments.
• Bachelor's degree in computers sciences or any related discipline
• Proven experience working in multi‑vendor environments.
• Hands‑on project management experience across Agile and traditional delivery methodologies.
• Certification in Project Management practices and Agile Ways of Working.
• Strong background in Development and Testing, enabling effective technical oversight.
• Experience managing delivery in cloud technology environments.
• Demonstrated understanding and implementation of ITIL processes.
• Experience managing fixed‑price engagements with full commercial responsibility.
• Excellent communication, stakeholder management, and presentation skills.

Good to Have

• Prior experience managing transitions, including transitions from incumbent vendors.
• Deep understanding of IT outsourcing commercial and engagement models.

Non‑Technical / Soft Skills

• Strong willingness to learn new technologies and adapt to a corporate environment.
• Outstanding verbal and written communication skills (technical and non‑technical).
• Ability to communicate effectively with mid and senior client stakeholders.
• Strong negotiation, interpersonal, and conflict‑handling skills.
• Ability to present confidently in senior management forums and respond to complex queries.
• Collaborative mindset and strong team‑player attitude.

This job description for an AI Engineer focuseson the design, development, and deployment of intelligent applicationsusing Amazon Web Services (AWS), Python, and advanced LargeLanguage Model (LLM) techniques like Retrieval-Augmented Generation(RAG). 

Core Responsibilities

• LLM Integration & Orchestration: Design and build production-grade applications leveraging LLMs from providers like Amazon Bedrock (e.g., Anthropic Claude, Amazon Nova) or open-source models (Llama, Mistral).
• RAG Pipeline Development: Implement and optimize Retrieval-Augmented Generation (RAG) workflows, including document parsing, semantic chunking, and embedding generation.
• Vector Database Management: Manage and query vector stores such as Amazon OpenSearch Service, Pinecone, or FAISS to enable efficient semantic retrieval.
• Agentic Workflows: Develop autonomous AI agents capable of tool-calling, multi-step reasoning, and complex task orchestration using frameworks like LangChain or LangGraph.
• Deployment & MLOps: Containerize AI services using Docker and deploy them on AWS infrastructure (e.g., Lambda, ECS, SageMaker) with robust CI/CD pipelines.
• Performance Tuning: Optimize model outputs through prompt engineering, fine-tuning (LoRA/PEFT), and managing latency and cost efficiency. 

Technical Requirements

• Programming: Proficiency in Python is essential, specifically for developing scalable backend services and AI logic.
• AWS Ecosystem: Hands-on experience with AWS AI services including Bedrock, SageMaker AI, Lambda, S3, and API Gateway.
• AI Frameworks: Deep experience with LangChain, LlamaIndex, and deep learning libraries like PyTorch or TensorFlow.
• API Development: Skill in building and integrating RESTful APIs (e.g., FastAPI, Flask) to connect AI capabilities to enterprise systems.
• Security & Governance: Understanding of Responsible AI practices, including guardrails against hallucinations and ensuring data privacy (GDPR/SOC2). 

Preferred Qualifications

• Cloud Certification: AWS Certified Generative AI Developer - Professional or AWS Certified Machine Learning - Specialty.
• Bachelor degree in computer science or related field.

This will suit an experienced ServiceNow professional with a successful recent track record of implementing ServiceNow solutions specifically ITSM and ITOM. The ideal candidate will want to prove themselves quickly to get a reputation for success in this large and passionate organization. 

Candidates will be experienced in leading ServiceNow engagements end to end, 

In addition, the successful candidate(s) will be responsible for, but not limited to, the following duties:

• Providing hands-on ServiceNow related development expertise, supporting arrange ServiceNow based consulting initiatives.
• Work closely with a team of architects, SMEs, process consultants in end-to-end implementations
• Configure and develop enhancements on the ServiceNow platform to meet business needs for modules - ITSM and ITOM.
• Communicate technical problems and solutions to both technical and non-technical audiences.
• Document and gain acceptance / approvals of selected final solutions.
• Execute technical solutions in capacity as a technical consultant /Developer.

Qualifications, Skills and Experience Requirements:

• Bachelor's degree with at least 4 years of ServiceNow development experience
• Development experience on the ServiceNow platform including customization of applications such as ITOM, ITSM and custom apps.
• Experience with implementation of custom integrations (REST/SOAP, Flow Designer, Data Stream, Scripted REST API)
• At least two full lifecycle ServiceNow implementations
• Programming expertise in Java, JavaScript or other functional programming languages
• Demonstrated understanding of ITIL practices
• Excellent written and oral communication skills.

Skills and Certifications

• ServiceNow certifications - Service Now System Administrator, Certified Implementation Specialist is preferred in ITSM and ITOM Product lines
• ITIL v3 certification
• Excellent analytical and problem-solving skills
• Excellent verbal and written communication skills
• Strong presentation development and Customer Presentation skills
• Successful teamwork experience & demonstrated leadership abilities