Our client, a well-established MNC is seeking for a Customer Care Manager / Call Centre Manager / Contact Centre Manager - MNC - $ 7,000.00 + AWS + bonuses / Office hour

• Min a Degree in Customer Service Relation/ Hospitality / Tourism or relevant
• At least 5 years experience oversee a team of 50 to run daily call centre operation in a fast pace high volume environment
• Highly analytical, Strong communication and writing skills
• Confident to conduct presentation to top management
• Strong leadership qualities

Others

• Salary: Up to $ 7,000.00 + Attractive Bonuses
• 5 days work week, Office Hour
• EastCentral Area

Interested candidate can send in your resume with a photo attached (word format prefer) to grayson.su@thetalentnetwork.com.sg

Our client is a MNC operating in the personal care products industry. Due to business needs, they are now recruiting a Assistant Brand Manager to be part of their Team for ongoing transformation projects. They are located in the Central - easily accessible.

Responsibilities:

• Drive brand strategy across Hong Kong and Southeast Asia, translating global objectives into market-specific plans that build awareness and long-term equity.
• Lead campaign localisation and execution, adapting global assets into culturally relevant, channel-optimised content across TV, digital, social, and influencer platforms.
• Develop consumer insights to understand behaviours, needs, and media habits, enabling more relevant and effective campaigns.
• Oversee integrated marketing plans, delivering full-funnel strategies that drive awareness, engagement, and sales.
• Manage budgets and media planning, ensuring effective allocation and strong return on investment.
• Ensure brand consistency and regulatory compliance across all communications and markets.
• Collaborate with agencies and cross-functional teams to deliver seamless, aligned campaign execution

Requirements:

• B2C marketing experience, preferably in FMCG, consumer health, beauty, or personal care.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.
EA License No: 19C9682
EA Personnel No: R25157233 (Loh Pooi Keng)

• EPCM Firm
• Data Centre Projects Preferred.
• Excellent Employee-Centric Environment

Our client, a renowned main contractor firm, has an opportunity for a Winner to join the Team as a M&E Assistant Manager

RESPONSIBILITIES:

• Lead the planning, coordination, and delivery of M&E projects within data centre environments, ensuring successful execution from start to completion.
• Monitor project progress, cost, and schedule, ensuring timely delivery within budget and project specifications.
• Prepare and present project reports, proposals, and documentation to stakeholders.
• Engage with clients to understand requirements, conduct technical reviews, and propose value engineering solutions.
• Ensure all works comply with local regulations, safety standards, and quality requirements.
• Track project risks and challenges, providing timely updates and implementing effective solutions.
• Supervise, mentor, and manage project teams and contractors to drive performance and accountability.

REQUIREMENTS:

• Minimum 7–10 years of relevant experience managing data centre construction or M&E projects.
• Strong understanding of project delivery, cost control, and scheduling within a construction environment.
• Good knowledge of local building codes, safety regulations, and industry standards.
• Strong communication, leadership, and stakeholder management skills.
• Possession of a valid Electrician’s Licence issued by the Energy Market Authority (EMA) is advantageous.

OTHER INFORMATION:

• Location: West
• Working hours: 5 Days
• Salary: up to S$10,000 and Bonus (Salary will commensurate according to experience & qualifications)
• Challenging, open, engaging, collaborative and creative environment
• The Company strives to achieve employee satisfaction by providing attractive staff benefits, welfare & training programmes to all staff.

HOW TO APPLY:

If you are a team player, meticulous & organized, and more importantly, believe that YOU CAN MAKE A DIFFERENCE, we would like to hear from you.

Submit your application by emailing a detailed copy of your updated Resume in MS Word Format to David Sia Yi Sheng (EA Personnel Reg. No. R1875905, Achieve Career Consultant Pte Ltd EA Licence No. 05C3451) by clicking the “Apply Now” or contact David at 65909958 for a confidential discussion.

Please indicate the below information in your resume:

• Current & Expected salary
• Reason(s) for leaving
• Notice Period / Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence.

By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

Responsibilities:

• Oversee quotations, order processing, and customer requests with high accuracy and service quality
• Manage end-to-end customer operations from quotation to after-sales support
• Monitor and improve turnaround times, service levels, and customer satisfaction
• Own and optimise CRM(HubSpot), ensuring data accuracy, reporting, and pipeline visibility
• Develop dashboards and insights to support decision-making and drive CRM adoption/automation
• Collaborate with Sales on pricing, quotations, and deal progression
• Track pipeline performance and identify growth opportunities
• Improve workflows, implement SOPs, and drive operational efficiency
• Lead, coach, and manage the Customer Experience team, setting KPIs and driving performance
• Promote a customer-focused, results-driven culture

Requirements:

• Bachelor’s degree in Business, Engineering, or related field
• 5–10 years’ experience in customer operations, sales support, or commercial roles
• Experience with CRM systems (HubSpot preferred)
• Strong commercial acumen (pricing, margins, sales processes)
• Background in B2B industrial/engineering/distribution preferred
• Team leadership and people management experience

Please state your availability, current and expected salary in the resume.

We regret that only shortlistedcandidates will be notified.

GMP Technologies (S)Pte Ltd   |   EA Licence: 11C3793   |  Eddie Tang |   Registration No: R1221129

The future has many facets: for the courageous, it is opportunity.  

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.  

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to enhance the way Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region. 

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies. 

Manager Roadside Assistance & After Sales Customer Experience
Porsche Singapore Pte. Ltd. (Retailer)

Porsche Singapore is seeking an experienced and business-driven Senior Specialist / Manager to lead and oversee the end-to-end 24/7 roadside assistance and courtesy car business, and to own and shape the benchmark customer experience across the full After Sales journey.

The successful candidate will be responsible for ensuring profitability and operational excellence, including daily operations management, strong vendor performance, and effective budget and cost control. This role will ensure operational efficiency, quick response times, and consistently high customer satisfaction. In addition, the role carries strategic ownership of the After Sales customer journey by researching, defining, and implementing a benchmark customer experience in close collaboration with the After Sales Team, leading system and process implementations where required, and ensuring all initiatives are scalable across the region.

• Develop and execute business strategies, initiatives, and operational plans, while owning the overall performance, commercial outcomes, and continuous evolution of the roadside assistance and courtesy car business to drive profitability, scalability, and operational excellence
• Take full accountability for end-to-end roadside assistance operations, including call handling, dispatch coordination, recovery management, and case closure, overseeing both in-house daytime and outsourced night operations to ensure seamless 24/7 service continuity.
• Define, implement, and continuously enhance SOPs, escalation frameworks, and service workflows to improve response times and operational control
• Manage and optimise a fleet of approximately 30 courtesy car, ensuring high availability, utilisation efficiency, controlled turnaround time, and proper damage management
• Lead and govern all external vendors, including towing and logistics partners, by defining SLAs, monitoring performance, validating invoices, and managing commercial negotiations or disputes
• Prepare and manage budgets, forecasts, and financial reporting; analyse cost per incident, utilisation, and service metrics to drive profitability and cost optimisation
• Track and report operational KPIs and service performance, implementing corrective actions where required
• Build strong relationships with internal stakeholders, insurers, and partners to ensure seamless and coordinated operations
• Manage and resolve complex customer concerns and escalations promptly and effectively, ensuring alignment with Porsche’s premium service standards
• Ensure adherence to all relevant laws, regulations, safety standards, insurance requirements, data protection policies, and company guidelines
• Own and lead the end-to-end After Sales customer journey — conducting market and customer research, defining benchmark customer experience standards, and driving implementation of a consistent, premium After Sales experience across all customer touchpoints
• Collaborate closely with the After Sales Team to co-design, align, and deliver customer experience improvements across all After Sales functions, including service reception, workshop operations, parts, and customer communications
• Lead the evaluation and implementation of systems, tools, and digital platforms required to support and enhance the After Sales customer journey, managing end-to-end delivery from requirements definition through to go-live and adoption
• Develop and document process frameworks, and quality standards for the full After Sales customer journey, ensuring operational consistency and a premium customer experience at every stage
• Design all After Sales customer experience initiatives, processes, and systems with regional scalability as a core principle, enabling consistent and efficient rollout across multiple markets
• Stay abreast of industry developments and mobility trends to continuously refine and future-proof the operating model

Requirements

• Bachelor’s degree in Business, Economics, Finance, or a related field
• 5–8 years of experience in operations, mobility services, automotive, logistics, or service management, with a proven track record managing external vendors and service providers; prior experience in customer experience design, After Sales journey management, or service transformation is strongly advantageous
• Strong ownership mindset with hands-on execution capability; structured, calm under pressure, and highly accountable
• Analytical and data-driven,comfortable working with operational KPIs, reporting, and service performance metrics to inform decisions
• Excellent leadership, communication, and interpersonal skills, able to engage effectively with internal and external stakeholders
• Positive, solution-oriented mindset with the ability to proactively address challenges and deliver effective solutions
• In-depth knowledge of industry trends, mobility services, and regulatory requirements
• Proficient in MS Office and other relevant technology tools and systems; experience with CRM, customer experience, or After Sales management platforms is an advantage
• 5.5-day work week with alternate Saturdays, with flexibility to support business operations outside regular hours, including evenings, weekends, and public holidays.
• Possess a valid Class 3 Driving Licence with at least 4 years of driving experience and a clean driving record

The upcoming Eastern General Hospital (EGH) aims to provide excellent healthcare and promote healing centred around each person. When operational, EGH will provide a comprehensive range of inpatient and outpatient clinical specialties and healthcare services, covering emergency, acute and secondary care. EGH's vision is to be a hospital for the community and a great workplace for staff. It seeks to do so by harnessing innovative technologies inpatient care, journeying closely with patients and the community to lead healthier and more fulfilling lives, and being an employer of choice that empowers staff in their careers.

We are seeking a dynamic and proactive individual to join our teamin the Emergency Department (ED). In this role, you will be instrumental insupporting the planning and operational excellence of the emergency department to ensure optimal patient care delivery and experience.  You will work together with the team and collaborate closely with clinicians and stakeholders to establish comprehensive patient journey maps and workflows, gathering clinical and operational inputs to optimise resources and manpower. Additional responsibilities include supporting daily departmental operations, providing secretariat support for meetings and events, and coordinating cross-functional initiatives to enhance service delivery.

The role encompasses strategic planning responsibilities, including supporting the development of work instructions and resource and manpower planning. You will play a pivotal role in staff development by training new frontline staff. Over time, you will progress to leading, developing and inspiring them in their careers. A key aspect of this position involves fostering a patient-centric culture that drives the department towards delivering exceptional care and experience for all ED patients. The role also includes supporting the hospital's Operational Readiness, Activation and Transition (ORAT) efforts and collaborating across departments to build a seamless healthcare delivery system from the ground up.

Requirements:

• Bachelor’s degree in any discipline with at least 2 years of related experience
• Healthcare and staff management experience will be an advantage
• Knowledge and skill in design thinking, change management, project management, technology adoption and process methodologies will be preferred
• Possess excellent communication and interpersonal skills with the ability to engage various stakeholders in a fluid environment and a growing organisation with multi-generational staff
• Team player, highly motivated and action-oriented with excellent planning, analytical and critical thinking skills
• Ability to work independently and under pressure, adapt to change and manage challenges in a fast-paced healthcare environment

COMPANY DESCRIPTION

A leading general insurer with a local presence of over 100 years, MSIG Singapore offers an extensive range of insurance solutions for commercial and personal risk protection, enabling the security and safety of individuals and businesses. MSIG Singapore holds an A+/Stable financial rating by Standard & Poor's.

A testament to its growing strength and influence, MSIG Singapore has garnered numerous awards for delivering digitally innovative and customer-centric solutions. In 2023, 2022 and 2020, MSIG Singapore was awarded Insurance Asia Awards' Claims Initiative of the Year.

MSIG is a subsidiary of Mitsui Sumitomo Insurance Co., Ltd, and a member of the MS&AD Insurance Group - one of the largest general insurance groups in the world with presence in 50 countries and regions globally, 18 of which are in Asia Pacific including all ASEAN markets as well as in Australia, New Zealand, China, Hong Kong, Taiwan, South Korea and India. Headquartered in Japan, MS&AD is amongst the top non-life insurance groups in the world based on gross revenue.

RESPONSIBILITIES

• Assist Head of Department in all areas of Health Insurance department's goals for profitable growth and development of Healthcare's strategic initiatives, including sales, marketing and product development.
• Achieve department's growth and profit targets.
• Provide Quotations and renewal terms for Individual and Corporate Clients.
• Ensure risks are accepted and underwritten in accordance with the Company's guidelines.
• Conduct market research and competitive analysis.
• Develop and conduct Presentations and Product Training to clients/intermediaries/Business Units.
• Review of policy wordings/brochures
• Undertake any other duties as may be assigned

• Tertiary qualification, preferably with professional insurance qualification
• Certificate in Health Insurance

• Business Development experience in insurance, with particular emphasis on medical/ healthcare
• Business Development
• Marketing/ Presentation and Negotiation skills
• Strong interpersonal / relationship building skills
• Underwriting skills
• Singapore insurance market
• Pricing

The upcoming Eastern General Hospital (EGH) aims to provide excellent healthcare and promote healing centred around each person. When operational, EGH will provide a comprehensive range of inpatient and outpatient clinical specialties and healthcare services, covering emergency, acute and secondary care. EGH's vision is to be a hospital for the community and a great workplace for staff. It seeks to do so by harnessing innovative technologies in patient care, journeying closely with patients and the community to lead healthier and more fulfilling lives, and being an employer of choice that empowers staff in their careers.

We are seeking a dedicated and detail-oriented individual to join our team in the Bed Management Unit (BMU). In this role, you will support the planning and development of bed management systems and processes to ensure efficient and appropriate bed allocation for patients. Key responsibilities include assisting in the development of workflows and processes for BMU, as well as helping to establish algorithms for bed assignment based on clinical protocols and patients' requirements to create comprehensive guidelines. You will also contribute towards building frameworks for managing bed tight situations and help establish transfer protocols with other hospitals and long-term care operators for admission arrangements.

Additional responsibilities include involvement in training of future staff and designing an efficient rostering framework. You will also support the hospital's Operational Readiness, Activation and Transition (ORAT) efforts and collaborate across departments to build a seamless healthcare delivery system from the ground up.

Requirements:

• Bachelor's Degree in any discipline (preferably in healthcare, business or operations management) with at least 2 years of relevant working experience
• Experience in healthcare operations will be an advantage
• Knowledge and skill in design thinking, change management, project management, technology adoption and process methodologies
• Possess excellent communication and interpersonal skills with the ability to engage various stakeholders in a fluid environment and a growing organisation with multi-generational staff
• Team player, highly motivated and action-oriented with excellent planning, analytical and critical thinking skills
• Ability to work independently and under pressure, adapt to change and manage challenges in a fast-paced healthcare environment

The Nurse Manager is responsible for ensuring the efficient and collaborative management and operations of the 24-Hour Urgent Care Centre (UCC}, while aligning departmental performance with the hospital's goals and strategic objectives.

The Nurse Manager ensures that nursing services at UCC are delivered safely, effectively, and in alignment with the hospital's strategic goals and regulatory requirements.

The Nurse Manager drives clinical excellence, fosters a culture of continuous improvement, and ensures compliance with quality standards and accreditation frameworks.

Key Responsibilities:

• Provide strong clinical leadership and oversee evidence-based nursing care in a high-acuity setting

• Ensure compliance with clinical protocols, emergency response standards, and infection control practices

• Manage medication safety, controlled drug documentation, and audit readiness

• Lead incident reporting, root cause analysis, and corrective actions for clinical governance

• Lead by example in clinical decision-making, emergency response, and upholding best practices

• Mentor, coach, and develop nursing staff through structured training, competency assessments, and career progression opportunities

• Oversee regulatory compliance, support audits, and maintain up-to-date SOPs and guidelines

• Manage budgets, resources, and support revenue protection through accurate documentation

• Foster collaborative relationships across multidisciplinary teams, acting as the key nursing liaison with doctors, allied health, and management

• Drive quality improvement initiatives and embrace evidence-based, innovative practices

Secondary Duties:

• Support doctors during clinical procedures and assist with practical nursing tasks as needed.

• Participate in in-service education programs and monitor the application of post-training skills

• Provide night duty and weekend coverage when required to maintain operational continuity.

Requirements

• Min Diploma / Degree in Nursing

• Minimum 7–10 years of nursing experience, including 5 years in management

• Strong leadership, team development, and problem-solving skills

•  Experience in Emergency Department/UCC settings preferred

Interested candidates, please forward your resume to kevynhuang@recruitexpress.com.sg

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

We are seekinga highly motivated, energetic, and experienced fitness manager to oversee theday-to-day operations of our fitness facility.

Responsibilities

·       Oversee the day-to-day operations of the gym or fitness center includingclasses, sales, and memberships

·       Manage staff, including hiring, training, scheduling, and evaluatingemployees

·       Monitor financial performance and develop strategies to increase revenue

·       Ensure customer satisfaction by addressing complaints and concerns

·       Create and implement marketing and sales strategies to attract newmembers and retain existing ones

·       Develop and implement new fitness programs and services to meet memberneeds and preferences

Qualifications

·       Strongleadership, communication, and interpersonal skills.

·       Knowledgeof fitness and wellness program development.

·       Experiencewith budget management and financial planning.

·       Abilityto manage and motivate a team.

·       Knowledgeof health and safety standards.

The upcoming Eastern General Hospital (EGH) aims to provide excellent healthcare and promote healing centred around each person. When operational, EGH will provide a comprehensive range of inpatient and outpatient clinical specialties and healthcare services, covering emergency, acute and secondary care. EGH's vision is to be a hospital for the community and a great workplace for staff. It seeks to do so by harnessing innovative technologies inpatient care, journeying closely with patients and the community to lead healthier and more fulfilling lives, and being an employer of choice that empowers staff in their careers.

We are seeking a dynamic and proactive individual to join our team in Perioperative Services. You will support the planning and development of surgical and procedural scheduling systems to ensure efficient resource utilisation and optimal patient care pathways. Key responsibilities include developing workflows, standard operating procedures, and communication protocols, as well as supporting digital-first initiatives for scheduling and patient communications. You will also support daily operations, provide secretariat support for meetings, and coordinate cross-functional initiatives to enhance service delivery.

The role encompasses strategic planning responsibilities,including supporting the development of work instructions and resource and manpower planning. You will play a pivotal role in staff development by training new frontline staff. Over time, you will progress to leading, developing and inspiring them in their careers. A key aspect of this position involves fostering a patient-centric culture that drives the department towards delivering exceptional care and experience for our patients. The role also includes supporting the hospital's Operational Readiness, Activation and Transition (ORAT) efforts and collaborate across departments to build a seamless healthcare delivery system from the ground up.

Requirements:

• Bachelor’s degree in any discipline with at least 2 years of related experience
• Healthcare and staff management experience will be an advantage
• Knowledge and skill in design thinking, change management, project management, technology adoption and process methodologies will be preferred
• Possess excellent communication and interpersonal skills with the ability to engage various stakeholders in a fluid environment and a growing organisation with multi-generational staff
• Teamplayer, highly motivated and action-oriented with excellent planning, analytical and critical thinking skills
• Ability to work independently and under pressure, adapt to change and manage challenges in a fast-paced healthcare environment

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business – Mission Software & Services 

Our Mission Software & Services business provides leading-edge mission critical command, control, and communications (C3) systems with secured IT infrastructure and managed services. We support our client’s innovation journey through design thinking, analytics, and AI-enabled decision support with our full suite of cloud computing solutions. We provide intelligent, actionable insights and sustainable solutions to our valued partners in diverse industries including defence, government, and commercial sectors.

Together, We Can Make A Significant Impact

Seeking an experienced Assistant Service Delivery Manager to lead and oversee the efficient operation and maintenance of IT Systems. The Service Delivery Manager is responsible for ensuring the efficient operation, maintenance, and continuous improvement of IT systems and services. This role involves managing service delivery teams, overseeing vendors, ensuring compliance with SLAs, and maintaining high standards of system reliability and security.

Be Part of Our Succes

Team Leadership & Management

• Lead, mentor, and motivate a team of at least 5 members (Level 1 and Level 2 support).
• Foster a collaborative and high-performance work environment.

Service Operations & Maintenance 

• Oversee day-to-day IT system operations and ensure compliance with security and safety standards.
• Develop and manage preventive maintenance programs.
• Coordinate and manage maintenance schedules, change requests, service requests, and repairs.

Asset & Documentation Management 

• Track and manage IT assets effectively.
• Maintain accurate documentation and records to support compliance and audit requirements.
• Prepare and deliver reports such as incident reports, maintenance reports, and other O&M documentation.

Vendor & Sub-Contractor Management 

• Collaborate with external service providers and contractors as needed.
• Negotiate contracts and manage vendor relationships.
• Ensure subcontractor performance meets contractual obligations.

Service Level & Performance Monitoring 

• Monitor and maintain Service Level Agreements (SLAs).
• Implement performance improvement initiatives where necessary.

Financial Management 

• Manage budgets and ensure cost control for service delivery operations.

Customer Engagement 

• Act as the primary point of contact for customers regarding service delivery matters.
• Ensure timely communication and resolution of issues.

Qualities We Value

• Minimum 3–4 years of experience in IT System Operation & Maintenance (O&M) roles.
• Strong knowledge of maintenance best practices and IT service management.
• Good understanding and practical application of ITIL framework.
• Excellent leadership and team management skills.
• Strong problem-solving and decision-making abilities.
• Proficient in both written and spoken English.
• Effective communication and stakeholder management skills.
• Proactive, self-driven, and able to work independently.
• Ability to manage multiple priorities under pressure.

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.
• Meaningful work and projects that make a difference in people’s lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.

THIS IS A 2-YEAR RENEWABLE / CONVERTIBLE CONTRACT ROLE

Job Summary:

Singapore Discovery Centre is seeking a Manager to oversee the building’s infrastructure, ensuring it remains safe, efficient, and well-maintained to support the smooth operation of the Centre. As the backbone of the facility, this role oversees all M&E, civil, and building systems, providing a stable foundation for all other services to function effectively. This leadership position drives internal teams and contractors to uphold system performance and safety standards, while also spearheading the transition to Integrated Facilities Management and Building Information Modelling (BIM) / Digital Twin.

Key Responsibilities:

1.      Strategic & Operational Leadership

• Lead and manage all hard services, including M&E, ACMV, plumbing, fire protection, civil, and infrastructure systems.

• Develop and implement long-term maintenance and capital upgrade strategies to progressively uplift ageing infrastructure.

• Ensure operational continuity via robust preventive and corrective maintenance plans tailored for older building systems with full compliance to statutory codes, fire safety, and engineering best practices.

• Establish and enforce operational protocols that enhance reliability, safety, and readiness of all core engineering systems.

2.      Technical Oversight

• Lead adoption of Building Information Modelling (BIM) and digital asset tools to streamline maintenance planning and system integration.

• Oversee statutory inspections, testing, and audits (e.g., fire safety, structural), and ensure timely submission of compliance reports.

• Monitor and verify timely execution of maintenance works, cyclical repairs, and ad hoc projects according to the approved maintenance plan.

• Lead the response for emergency repairs and system breakdowns, providing hands-on technical guidance where necessary.

3.      Contractor Management & Facilities Maintenance

• Supervise internal operational teams to focus on managing systems safely and efficiently including managing vendor performance, SLAs, and service contracts while transiting to Integrated Facilities Management operation.

• Prepare and procure term service contracts to provide maintenance or repair works during this transition phase.

• Monitor and track asset performance, maintenance efficiency, providing engineering insights to drive business case proposals for CAPEX upgrades or system replacements.

4.      Innovation & Sustainability

• Drive progressive upgrading of outdated systems through adoption of smart building solutions, IoT-based monitoring, and automation.

• Lead initiatives to enhance energy efficiency, water usage, and system resilience, aligning operations with sustainability targets.

• Stay current with industry trends to integrate future-ready engineering solutions and improve long-term asset performance.

5.      Safety, Emergency & Incident Management

• Lead the development and implementation of emergency response protocols and business continuity plans for all assets and systems.

• Oversee safety across front-of-house public areas, back-of-house operations, and contractor work zones.

• Coordinate closely with internal operational units during incidents, drills, and evacuation exercises.

• Conduct regular safety briefings, site inspections, and onboarding inductions for all personnel, including part-timers and interns.

• Represent the SDC team on Workplace Safety and Health (WSH) committee and manage CERT training requirements and compliance.

• Ensure timely submission and adherence to risk assessments, oversee Permit-to-Work (PTW) processes, and lead incident investigations where necessary. Continuously review and improve emergency response capabilities based on incident learnings and evolving risks.

6.      Budgeting and Reporting

• Prepare and manage annual budgets for Centre operations and capital improvements.

• Monitor KPIs and present quarterly reports on system failures.

• Lead root cause analyses for identified failures and perform necessary recovery.
  

Qualifications & Experience:

• Bachelor’s Degree in Mechanical Engineering or equivalent.

• Minimum 8 years of relevant work experience in managing commercial, hospitality, attraction or mixed building developments.

• Minimum 3 years in managerial role managing hard services.

• Certified as Fire Safety Manager or Senior Fire Safety Manager and in practice for similar building capacity. Candidate will be registered as the building FSM to carry out the duties of FSM.

• Strong working knowledge of statutory codes and regulations. Familiar with statutory requirements on building services, facility operations, maintenance, and safety – such as smart building, green building practice, and energy management framework.

• Strong working knowledge of BIM, CMMS platform, digital asset management, smart building systems.

• Lead in crisis management planning, building audits, fire drills, and emergency protocols.

• Familiar with government procurement system and contract management

• Resilient to project complexities, demands, ensuring that all strategic and tactical objectives are met and fulfilled.

• Certified as Green Mark Facilities Manager, LEW Grade 7 / 8 / 9 will be considered favourably.

• Relevant experiences and digital transformation to BIM with IoT integration, BAS integration, smart building systems strongly preferred.

Preferred Attributes:

• Resourceful, self-motivated, and results driven.

• Strategic thinker with operational agility and a continuous improvement mindset.

• Demonstrated ability to manage cross-functional teams and large-scale projects with excellent leadership, interpersonal and communication skills.

Working Hours: 

• Comfortable working on rostered weekends and public holidays (as Duty Manager for the Centre) with approximately, 4 – 6 shifts/month with 1-2 shifts/week which may fall on weekends and/or public holidays (OIL will be given).

• Able to work beyond normal office working hours for troubleshooting and/or maintenance (when necessary).

Prefer: Singaporean and previous CAT clearance

Project Start Date: July/Aug 2026

Looking for a season project manager to handle the entire life cycle of a project

The personnel shall be responsible to:

a. Provide project management services

b.                 Coordinate with all relevant parties (internal and execution) for smooth project execution

c. Participate and conduct reviews, surveys, integration and acceptance testing as the Organization's representative.

d.                 Arrange and manage meetings between the all parties (including sub-contractors )

e. Monitor and resolve project and integration issues

f. Establish necessary Non-Disclosure Agreements with third-party

g.                 Maintain independence by not becoming a sub-contractor to any other parties

h.                 Pursue the rectification of inadequacies whenever it appears

i.  Review and process the personnel security clearances for sub-contractor and related vendors.

Document Management& Review

The personnel shall be responsible to:

a. Consolidate and verify project documentation, including, but not limited to:

•          Certificate of completion

•          Requirements trace ability matrix

•          Review documents

•          Interface design documents

•          Safety reports

•          Installation control documents

•          Progress/status reports

•          Action item register

•          Acceptance test plans

•          Acceptance test procedures

•          Acceptance test reports

b.                 Submit verified documents to relevant parties for endorsement

c. Review and test eLearning and training content (if any)

Installation, Check-out, Integration and Testing Oversight

The personnel shall be responsible to:

a. Oversee and coordinate Installation, Check-out,

Integration and Testing (ICIT) works

b.                 Oversee logistics arrangements and equipment setup at

Organization premises

c. Oversee and ensure proper disposal of materials, including hazardous waste management

d.                 Oversee and support system integration testing and reviews

Training Coordination

The personnel shall be responsible to:

a.   Coordinate the logistics of the training courses provided by the

organization

b.  Review and manage the training content and processes, for example:

•          Scope of training

•          Quality of training materials and equipment

•          Quality of instruction

•          Topics requiring review or additional coverage

Logistics & Maintenance Support

The personnel shall be responsible to:

a.   Assist to draft and update system management reports:

•          Integrated Logistics Support(ILS) report where applicable

•          Post-acceptance operationalization and handover plans

•          Logistics Support Management Plan (LSMP) where applicable

b.  Assess and recommend:

•          Supply Support items, if any

c.   Ensure proper delivery of:

•          Documentations

•          Training materials

d.  Ensure proper maintenance plan to support the

System throughout the operational life span

e.   Review Maintenance Plan

f.    Review Maintenance Engineering Analysis and Level of Repair Analysis (where applicable)

Post-Implementation Support

The personnel shall be responsible to:

a.   Manage maintenance works, which commence upon

completion of On-Site Acceptance Test (OSAT)

b.  Handle defect rectification and warranty issues

c.   Act as Organization's representative in resolving inadequacies

Governance and Cybersecurity Management 

The personnel shall conduct internal audits (e.g. vulnerability, basic security) at the following frequency (where applicable):  

                       a. Internal audits: Once every year and continuous audit

remediations till closure of findings

The personnel shall also ensure comply to the Organization's policy, including but not limited to: 

a. Producing vulnerability management compliance reports and patch reports

b.                 Filing documents for audit purposes

c. Conducting logs review

d.                 Performing Vulnerability/Compliance Assessments

e. Respond to Request for Information (RFI)/ Polls from the

relevant staff organization

f. Perform reviews of privileged and non-privileged accounts

g.                 Manage waivers (CybersecurityAct, Circulars etc.) as required

h.                 Manage security notifications

System & Ops Support Management

The personnel shall be responsible to:

a. Manage contracts 

b.                 Monitor system health

c. Conduct security monitoring and tracking

d.                 Provide sites support

e. Manage patching

f. Review and implement Service Requests/Change Requests

(SR/CR)

g.                 Support procurement activities

h.                 Support power servicing operations

i.  Provide ops support for special events and exercises

j.  Manage obsolescence

Project Management

The personnel shall be responsible to:

a. Manage Technical Refresh activities

b.                 Handle ad-hoc hardware and software replacements

c. Manage and implement security enhancements and integrations

d.                 Manage services and    infrastructure         migrations   (where

applicable)

e. Oversee system decommissioning

Personnel Security Clearance and Supply Support Management

The personnel shall support the submission of security clearances for related vendors.

The personnel shall assess and review the supply support items provided (if any) regularly.

Modification &Configuration Management 

The personnel shall conduct annual reviews of operation and maintenance manuals. 

Engineering Support Management 

The personnel shall provide technical advice and recommendations as required. 

Budget Management 

The personnel shall be responsible to perform invoice verification, budget monitoring, and forecasting. 

The personnel shall undertake any additional project responsibilities or tasks as directed by the organization.

The personnel shall ensure that all deliverables as defined by the Organization based on the Scope of Work and furnish all necessary documentation as part of the deliverables. 

The personnel shall observe normal working hours from 0830 hrs to 1800 hrs, Mondays to Fridays, excluding weekends and Public Holidays.

The personnel shall be recallable for contingencies and other scheduled events outside of working hours, subject to reasonable compensations in terms of time off-in-lieu.  

Our client, a well-established MNC is seeking for a Customer Care Manager / Call Centre Manager / Contact Centre Manager - MNC - $ 7,000.00 + AWS + bonuses / Office hour

• Min a Degree in Customer Service Relation/ Hospitality / Tourism or relevant
• At least 5 years experience oversee a team of 50 to run daily call centre operation in a fast pace high volume environment
• Highly analytical, Strong communication and writing skills
• Confident to conduct presentation to top management
• Strong leadership qualities

Others

• Salary: Up to $ 7,000.00 + Attractive Bonuses
• 5 days work week, Office Hour
• EastCentral Area

Interested candidate can send in your resume with a photo attached (word format prefer) to grayson.su@thetalentnetwork.com.sg