Total 2,901 technical support engineer job vacancies in Singapore

Job Summary:

The Key Account Customer Sales Support is responsible for supporting end-to-end sales andservice processes for high-value key accounts. This role combines operational coordination, customer relationship management, and cross-functional collaboration to ensure seamless execution of logistics solutions. The incumbent will act as a bridge between sales, operations, and clients, driving customer satisfaction and supporting business growth while maintaining operational efficiency.

Key Responsibilities:

1. Strategic Sales Support & Solution Coordination

• Translate customer requirements into actionable sales support plans and service proposals in collaboration with solutions and operations teams.
• Develop standardized support frameworks for key accounts, ensuring alignment with company profitability and service goals.
• Collaborate with Sales, Product, and Operations teams to identify upsell and cross-sell opportunities for key accounts.
• Conduct feasibility assessments and cost-benefit analyses to support customer solution decisions.

2. Project Implementation &Cross-Functional Coordination

• Oversee the onboarding and implementation process for new key accounts, ensuring timelyand accurate setup of services.
• Coordinate with internal departments (IT, Warehousing, Transportation, Customs, etc.) toresolve customer-specific operational issues.
• Establish service review protocols, escalation procedures, and post-implementationfollow-ups to ensure client satisfaction.

3. Operational Support & Process Improvement

• Support the standardization of operational workflows for key accounts, embedding best practices in order management, shipment tracking, and exception handling.
• Participate in continuous improvement initiatives to reduce response times, improve service accuracy, and enhance account scalability.
• dentify manual or repetitive tasks in customer support processes and recommend automation or system enhancements.

4. Stakeholder & Client Relationship Management

• Act as the primary operational contact for key account customers, addressing inquiries,resolving issues, and managing expectations.
• Support contract and pricing negotiations by providing accurate operational data and service feasibility inputs.
• Manage day-to-day relationships with key accounts, serving as the escalation point for service or execution issues.

Requirements:

• Bachelor's Degree in Logistics, Supply Chain Management, Industrial Engineering, Business Administration, or a related field.
• 5+ years of experience in logistics, supply chain, contract logistics, freight forwarding, or customer sales support.
• Experience in key account management and customer implementation is highly preferred.
• Strong knowledge of warehousing, transportation, freight forwarding, customs, and supply chain operations.
• Ability to coordinate end-to-end logistics support and operational processes for key accounts.
• Strong analytical and problem-solving skills.
• Excellent project coordination and stakeholder management abilities.
• Proficiency in Microsoft Office, especially Excel and PowerPoint.
• Strong communication and presentation skills.
• Experience supporting regional or multinational key account customers.
• Experience in e-commerce, high-tech, healthcare, retail, or manufacturing supply chains is a plus.

Note:

Applicants will have to wait 2 months before getting onboarded after successful interview. If you are currently on a contract that is ending in the next 1-3 months or more, now is a good time to apply.

Job Description:

• Level 1 IT troubleshooting.
• Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
• Coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
• Manage IT provisioning and IT induction on new hires first day of work.
• Support IT projects e.g. coordination with stakeholders and employees, data progress tracking.
• Facilitate IT configuration changes and account access rights.
• Guide users on the policies, processes and responsibilities in management of IT devices and accounts.

Skills & Experience Needed:

• Diploma in IT / Computing/ Engineering or ITE Certificate with relevant IT experience

Other Information:

• Location: Hillview
• Performance Bonus
• 18 Days Annual Leave
• Contract up to Jan 2029
• Monday to Friday: 8.30am to 6.00pm

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Group’s PDPA and e2i’s PDPA.

I’m partnering with a growing manufacturing company that is actively expanding across Southeast Asia.

This is an opportunity for a motivated Assistant Engineer / Engineer to join their  growing team. You will play a key role in translating structural designs into buildable outcomes — managing steel reinforcement take-offs, technical drawings, and coordinating with site teams to ensure smooth project delivery.

What You’ll Be Working On

• Extract bill of quantities (BQ) for steel reinforcements from structural drawings
• Prepare and manage schedules for technical drawing submissions and production
• Draft construction and shop drawings using AutoCAD
• Coordinate with site personnel on all technical matters
• Attend site meetings and discussions when required
• Liaise with consultants, main contractors, and subcontractors on technical queries⸻

What My Client Is Looking For

• Degree or Diploma in Civil / Structural Engineering, or equivalent qualification
• Proficient in AutoCAD; knowledge of other drafting software is advantageous
• Able to read and interpret structural drawings and specifications
• Responsible, self-motivated with good interpersonal and communication skills
• Fresh graduates are welcome to apply; relevant internship experience is an advantage
• Candidates with prior experience in rebar detailing or structural consultancy preferred

If you would like to explore this opportunity, please email your resume in Microsoft Word format to eugene.chang@thevinesearch.com

We thank you for your interest and will contact shortlisted candidates for a more detailed discussion.

EA License No. 25C2923
EA Registration No. R1105304

Looking for a low-stress, high-flexibility gig to balance with life? Arcmetric is a boutique management consultancy, and we need an organized Business Support Assistant to keep our backend running smoothly. No gatekeeping—we’ll train you on everything.

What You’ll Do

• Portal Management: Submit corporate and insurance claims via our online portals.
• Tech & Tools: Handle, merge, and organize digital documents using PDF tools.
• Data Entry: Keep our CRM updated and clean.
• Scheduling: Help coordinate calendars and internal meetings for the team.

The Vibe Check

• You know your way around PDF tools (splitting, merging, converting).
• You're comfortable navigating online portals to submit paperwork/claims.
• You're vibing with Microsoft Office (Excel, Word).
• Can commit to at least 12–16 hours a week (we are super flexible with your timetable).

The Perks

• Zero Micro-management: Work independently in a supportive environment.
• Resume Builder: Get real corporate/finance ops experience on your CV.
• Flexible Shifts: Plan your work around your life/studies.
• Compensation: $12 / hour

Location: Lorong Chuan
Salary: Up to $3K (Depending on experience)

Office Hours (Mon–Fri)

Job Scope:

• Process orders and transactions accurately
• Liaise with accounts, warehouse, logistics and sales teams to resolve issues
• Retrieve purchase orders and submit invoices via customer portals
• Coordinate returns with warehouse and sales teams
• Issue credit and debit notes when required
• Handle general administrative duties

Job Requirements:

• Min. A level/ Nitec/ Diploma in any field
• Min. 1-2 years relevant admin/ logistics/ business support experience preferred

Work location: Outram
Working hours: Monday to Friday office hours
Salary: up to $3200 per month

12 months contract

Job Scope:

• Manage and maintain proper filing, scanning, and uploading of records into internal systems
• Ensure accurate tracking and storage of documentation in compliance with internal processes
• Review and verify voucher submissions
• Coordinate with stakeholders to ensure completeness and accuracy of submissions
• Issue payment links and follow up on outstanding or incomplete requests
• Maintain and update master lists of IT accounts
• Review device usage logs and identify discrepancies or anomalies
• Maintain tracking of after-office-hours system access
• Track referral data and support data consolidation for programme reporting
• Conduct follow-up calls or surveys with participants and stakeholders
• Support documentation of outcomes and follow-up care
• Assist with ad-hoc tasks and initiatives as required

Requirements:

• Degree in any field
• Experience in administrative, operations, or programme support roles
• Experience in handling data tracking, documentation, and stakeholder coordination
• Proficient in Microsoft Office
• Good communication skills to engage with stakeholders
• Comfortable multitasking and working independently

Interested applicants may apply or email your CV to nadirah.hirwandy@tg-hr.com

SINGAPOREANS ONLY

About the Job

Company Description

CHP is a young and dynamic multi-service law firm based inSingapore.

We are made up of a team of commercially-minded lawyersfrom diverse legal backgrounds, and varying walks of life. This blend ofpersonalities and influences allows us to give you a fresh perspective on yourlegal issues.

Our aim is to always deliver pragmatic solutions, byproviding commercially viable advice, oftentimes leveraging on ourcross-disciplinary capabilities and diverse backgrounds.

Our synergetic approach enables us to work seamlesslyacross functions. Our teams of lawyers in distinct practice areas hold aclient-first approach to collaborate seamlessly and yield desired outcomes forour clients.

Role Description

We are seeking a motivated and detail-oriented Legal Secretary to join our dynamic legal team. This is an excellent opportunity fora fresh graduate who is eager to start their career in a fast-paced andsupportive legal environment. We welcome candidates with a diploma in LegalStudies, Communications, Public Relations, or Business, but no prior experienceis required, as we are committed to providing comprehensive training to theright candidate.

Key Responsibilities:

·       AdministrativeSupport: Provide full administrative and secretarialsupport to lawyers, including managing calendars, scheduling appointments, andorganising meetings.

·       FileManagement: Maintain and organise both physical andelectronic case files, ensuring all information is accurate, confidential, andeasily accessible.

·       Communication: Actas a liaison between lawyers, clients, courts, and external parties. Handleincoming and outgoing calls and emails in a professional and timely manner.

·       Billing& Invoicing: Prepare and process legal billing, invoices,and expense claims.

·       OfficeManagement: Assist with general office duties, such asordering supplies, managing couriers, and maintaining a tidy work environment.

Preferred Qualifications:

·       Diplomain any field (Law, Communications, Public Relations, or Business preferred)

·       Stronginterest in the legal industry and a desire to learn.

·       Excellentwritten and verbal communication skills.

·       Proficiencyin Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

·       Exceptionalorganisational skills and attention to detail.

·       Abilityto handle confidential information with discretion.

·       Apositive attitude, strong work ethic, and ability to work effectively bothindependently and as part of a team.

This role is a fantastic entry point into the legalprofession, offering a solid foundation and growth opportunities. If you are aproactive and meticulous individual looking to build a career in law, weencourage you to apply. Fresh Graduates are welcome to apply!

Salary Range: $2,600 - $3,800

Our esteemed client in the Food Manufacturing industry is seeking a Sales Admin Assistant to join their dynamic team:

• Employment Type: Permanent
• Position: Sales Admin Assistant/ Admin Assistant (Sales Support)
• Location: West, Singapore
• Working Hours: 5.25 days (Monday to Friday, 8am – 5pm; Saturday half day)
• Salary Package: Up to $2,300 + AWS + Bonus

Job Responsibilities:

• Handle order processing and delivery coordination
• Manage cash collections and record monthly cash sales
• Process customer orders via phone or email
• Attend to customer enquiries and complaints
• Perform basic bookkeeping and prepare sales reports
• Handle general administrative tasks such as filing documents & answering phone calls
• Retrieve orders from portals and coordinate returns with supermarkets

Job Requirements:

• Minimum GCE “O” level with at least 1 year of related experience.
• Able to work on Saturdays.
• Able to start work in short notice.

Ready to apply? Here’s how: 

• Click the APPLY button, or 
• Email your resume (in MS Word or PDF format) to adelin@intuitrecruitment.com. Include the job title in your email subject line for prompt processing. 

Only shortlisted candidates will be notified. 

By submitting your application, you consent to the collection and use of your personal dataunder Personal Data Protection Act (PDPA). 

Adelin Chong | EA Personnel Reg No.: R1875641 
Intuit Recruitment Pte Ltd | EA License No.: 25C2793 

Location: Woodlands
Have AWS & bonus

Job Description

• Serves as the primary point of contact for management and development of House Accounts through customer success support with the goal of converting to growth accounts.  
• Supports field sales team with sales activities for identified key accounts for CRM, customer portal activities, timely communication flow and account objectives.  
• Ensures engagement with sales partner(s) is frequent and bi-directional.  
• Uses communication skills to cultivate trusting relationships with customers and internal stakeholders.  
• Gathers voice of customer feedback, market and competitive intelligence to depict strengths, weaknesses and needs of customers.  

Requirements

• Diploma/Degree
• Good communication skills
• Have engineering background will be added advantageous

Only shortlisted candidates will be notified.

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at emily.fong@atomrecruit.com

Emily Fong
Senior Talent Specialist 

Atomrecruit Pte. Ltd. 
MOM EA License No.: 15C7443 
EA Personnel Reg No.: R1768368

Contract Period:  From 1 July 2026to 30 June 2027

Working hours:
·    Mondays to Thursdays: 8am to 5pm, inclusive of 1hr lunch break
·    Fridays: 8am to 4:30pm, inclusive of 1hr lunch break
·    Service not required on Saturdays, Sundays and gazetted public holidays
·    However, there could be school events on Saturdays, or extending to later part of the evening, for which all staff involved would be required to support accordingly.

Scope of Services:
Support Student Development Team (SDT) in student management matters, including case management:
1.         Help to locate and manage student's inholding rooms during case management (e.g. missing students, meltdowns, discipline case).
2.         Support SDT to take statement from students as part of case management.
3.         Supervise student detention and in-school suspension.
4.         Supervise / engage students with additional needs (SwANs) - selected case support.
5.         Assist to review CCTV footage for case management.
6.         Assist the Case Management Team (CMT) to maintain records of all cases.

Conduct regular patrols of school premises and nearby premises
1.         Canteen
2.         Free Play areas (e.g. school field, ISH, quadrangle)
3.         Toilet Areas
4.         Classrooms (during SDL – self-directed learning)
5.         Special rooms (e.g. CCA rooms, Dance studio, library)
6.         Out of school (neighboring blocks and playgrounds) – only when necessary

Others
1.         Support school events, e.g. Chaperone student supporters for NSG finals, Open House.
2.         During Home-Based Learning and school holidays – attached to school admin / operations teams.
3.         Any other duties as decided by school leaders.

Qualification, Skills & Experience:
·     Shall either have prior experience, preferably in a school environment or relevant experience with the skills necessary in handling student management matters.
·     More importantly, must have a heart for and be able to work closely with teenagers.
·     Ability to build rapport with people, manage and work with teenagers, investigative and organizational skills, as well as the ability to remain calm during volatile and fast-paced situations are important.

Responsibilities

1.    Provide 24x7 production support onsite / offsite

2.    Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

3.    Manage and respond to users on timely manner.

4.    Log incident ticket for production issues and user queries

5.    Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

6.    Prioritize defects and plan for production release based on defect criticality or align with quarterly release

7.    Follow up on defect and incident closure and meet incident closure KPI

8.    Share production defect support learning with QA team and development team to improve application quality and minimize future defects

9.    Make sure system availability as per respective agreed SLA

10. Support EOD batch run

11. Perform annual Disaster Recovery (DR) exercise for supported applications

12. Provide support to System Engineers on server level patches / upgrade as and when applicable

13. Ensure proper knowledge transfer (KT) from project / development team before enhancement release

14. Ensure application documentation is properly updated for each production release

Requirements

• Bachelor’s degree of Computer Science/IT or Engineering
• 10 years working experience in IT industry as Development or Production Support role of which minimum 5 years relevant experience in the banking/financial industry.
• Good and assertive communicator in speaking & writing.
• Good analytic and problem-solving skills
• Able to work in a fast-paced, team-oriented environment and weekend / wee hours.
• Experience in L2 or L3 production support

Essential Technical Skills

• Strong proficiency of OS/400 system, RPG, COBOL language
• Plus point – good experience in Silverlake banking system
• Added advantage - Open System knowledge - Unix, Linux, Solaris, Shell Script, Oracle DB

• 5 Work Days Per Week
• Current Office Near to Kaki Bukit MRT
• Will Relocate to Tai Seng MRT in August 2026
• Medical Benefits Provided
• Entitled to Yearly Bonus & Performance Bonus

We are open to hire Senior Desktop Support Engineer / IT Support Specialist / Assistant IT Manager (Desktop & Infrastructure) - Depends on Years of Experience (1 Headcount Only)

End User Support & IT Operations

• Provide Level 1 and Level 2 technical support for end users, including troubleshooting hardware, software, network, email, and system-related issues.
• Install, configure, test, and maintain employee workstations, laptops, mobile devices, telephones, printers, projectors, access control devices, and other I! peripherals.
• Maintain IT asset inventory, software licenses, standard desktop images, and conduct regular asset audits.

Microsoft 365 & User Lifecycle Management

• Manage Microsoft 365 environment, including setup, configuration, administration, and ongoing maintenance.
• Support employee onboarding and offboarding activities by coordinating with HR on account creation, access provisioning, equipment preparation, email setup, and account deactivation.
• Manage and maintain corporate email systems, Teams, OneDrive, and other Microsoft collaboration platforms.

SharePoint, Intranet & Collaboration Platforms

• Manage and maintain the company's SharePoint environment, corporate intranet, shared folders, and departmental collaboration sites.
• Support business users in document management, access control, workflow configuration, and collaboration platform enhancements.
• Ensure proper governance, permissions management, and data organization across collaboration platforms.

Network & Infrastructure Administration

• Monitor, maintain, and troubleshoot office network infrastructure, including switches, routers, firewalls, wireless access points, VPN solutions, and server room equipment.
• Perform regular network health checks, identify performance bottlenecks, and ensure network availability, stability, and security.

Vendor Management & IT Procurement

• Liaise with external vendors, service providers, and telecommunications partners (e.g., Singtel) for IT infrastructure, internet connectivity, maintenance services, and project implementations.
• Coordinate procurement, deployment, and lifecycle management of laptops, IT hardware, software licenses,

IT Projects

• Participate in IT infrastructure projects, system upgrades, and office expansion or relocation initiatives.
• Coordinate relocation of IT equipment, network infrastructure, server room facilities, internet services, and end-user devices.

Systems Administration & Process Improvement

• Maintain the daily operation of business systems, including email, file sharing, collaboration tools, and authentication platforms.
• Develop, review, and maintain operational procedures, technical documentation, user guides, and disaster recovery plans.
• Serve as the administrator for WeCom (Corporate Communication Platforms) & others

Stakeholder Management & Reporting

• Work closely with HR, Finance, Operations, and business departments to understand IT requirements and deliver suitable technology solutions.

Others:

• Any ad-hoc duties required as assigned by the manager

Le Département Support et Services aux Parents est un département dédié à l’ensemble des services non pédagogiques proposés aux familles. 

MISSION

Le/la spécialiste support et services aux parents de l’IFS a pour mission principale de centraliser et de traiter les questions et demandes des parents de l’IFS concernant l’ensemble des services non pédagogiques. Il/elle est chargé(e) de garantir un niveau élevé de service aux parents et aux familles en centralisant, coordonnant et répondant aux demandes d’information, aux requêtes et aux réclamations liées aux services de l’établissement.

Il/elle contribue également au bon fonctionnement du transport et de la restauration scolaire, et collabore étroitement avec les départements internes ainsi qu’avec les prestataires de services externes afin d’améliorer la satisfaction globale des parents.

RESPONSABILITES

• Est l’interlocuteur(trice) principal(e) des parents pour toutes les questions relatives aux services non pédagogiques. 

• Centralise et gère les feedbacks, questions et réclamations des parents de l’IFS.

• Assure le suivi administratif de toutes les demandes reçues (FAQ, statistiques, etc…).

• Coordonne les réponses en collaboration avec les services concernés et veille à la résolution rapide des problèmes.

• Assure le suivi de tous les incidents de discipline dans les bus et garantit une présence quotidienne dans la bus bay (matin et soir).

• Participe aux réunions hebdomadaires transport et anime la partie sur la discipline.

• Coordonne les commandes de bus et supervise le bon déroulement des différentes étapes des sorties scolaires des élèves.

• Assure la coordination avec le prestataire de restauration scolaire afin de veiller au bon fonctionnement quotidien du service et à la gestion efficace des incidents. 

• Assure le suivi des questions et incidents cantine et veille à leur traitement approprié.

• Coordonne la gestion des oublis de lunchbox en coordination avec le département Finance.

• Apporte un soutien aux activités et projets du département selon les besoins. 

• Réalise toute autre mission nécessaire pour répondre à l’évolution des besoins opérationnels du département. 

COMPETENCES ET FORMATION 

• Bac + 2 minimum 

• Expérience dans les services clients, les relations avec les parents, l’administration ou un poste similaire 

• Bonnes compétences relationnelles, de communication et de service client 

• Forte capacité de diplomatie, de résolution de problèmes et de gestion des conflits 

• Aptitude au travail en équipe

• Capacité d’être sur le terrain autant que nécessaire pour vérifier le bon déroulement des opérations.

• Bonne organisation et sens des priorités

• Maîtrise des outils Microsoft Office et des systèmes ERP (tels que Workday) 

• Bilingue français anglais (écrit et oral)

RELATIONS DE TRAVAIL 

• Parents et familles

• Départements administratifs (Finance, Service des admissions)

• Partenaires de l’école (cantine, service de bus)

CONDITIONS DE TRAVAIL 

• Temps complet

• 8 semaines de vacances à prendre durant les vacances scolaires

• Rémunération selon la grille du personnel administratif IFS

• Assurance santé

RESPONSABLE HIÉRARCHIQUE 

Manager “Support et Services aux Parents de l’IFS”

-------------------------------------------------------------------------------------------------------------------------------------

The Parent Support and Services Department is a department dedicated to all non-pedagogical services offered to families. 

MISSION

The main mission of the IFS Parent Support and Services Specialist is to centralize and respond to the questions and requests of IFS parents for all non-pedagogical services. He/she is responsible for ensuring a high level of service to parents/families by centralizing, coordinating, and resolving inquiries, requests, and concerns related to school services. He/she also supports the efficient operation of transportation and canteen services and collaborates closely with internal departments and external service providers to enhance the overall parent experience.

RESPONSIBILITIES

• Act as the main point of contact for parents regarding non-academic services.

• Centralize and manage feedback, questions and complaints from IFS parents.

• Ensure the administrative follow-up of all requests received (FAQ, statistics, etc.).

• Receive and process responses in consultation with the relevant departments.

• Monitor and follow-up on all bus discipline incidents and maintain a daily presence at the bus bay during morning and afternoon operations.

• Take part in weekly transport meetings and lead discussions related to student discipline.

• Coordinate bus bookings and oversee the effective execution of the different stages of student field trips.

• Liaise with the canteen service provider to ensure smooth daily operations and effective issue resolution. 

• Monitor canteen-related issues and incidents and ensure appropriate follow-up and resolution.

• Coordinate the management of forgotten lunchboxes in collaboration with the Finance Department.

• Provide support for all department activities as needed.

• Perform additional duties as required to support the evolving needs of the department.

SKILLS AND TRAINING :

- Minimum of 2 years of higher education 

- Experience in customer services, parent relations, administration or a similar role.

- Good interpersonal, communications and customer service skills.

- Strong diplomacy, problem-solving, and conflict-resolution abilities. 

- Ability to work in a team

- Ability to be on the ground as much as needed to ensure smooth operations.

- Good organization and sense of priorities

- Proficiency in Microsoft Office applications and ERP systems (such as Workday). 

- Fluency in French and English, both written and spoken. 

WORKING RELATIONSHIPS : 

- Parents and families

- Administrative Departments (such as Finance, Admissions)

- School partners (canteen, bus service)

WORKING CONDITIONS : 

-  Full time

- 8 weeks of vacation to be taken during school vacations

- Salary according to the IFS administrative staff grid

- Health insurance

REPORTING LINE

Parent Support and Services Manager

About the team:

This role sits within the Customer Service team and supports the MariBank customer servicing operations. The role focuses on improving banking customer experience, customer service agent productivity, and operational efficiency across the customer service function.

Job Description:

• Responsible for the management of various Customer Service support functions such as system management, data reporting, and performance monitoring. These functions support the servicing of banking-related enquiries such as account servicing, payments, transfers, and card-related requests
• Drive the planning and implementation of new projects and initiatives to achieve continuous improvement in ops productivity, customer experience, and risk management
• Key product owner for all systems used by the Customer Service team (including ticketing systems, contact centre tools, and chatbot solutions that support the servicing of banking customers)
• Lead the rollout and enhancement of chatbot and manage a team of chatbot agents in ongoing iteration
• Drive system enhancements from end-to-end to improve user experience and efficiency
• Manage a team of support agents in their daily BAU work
• Leverage data analytics to generate actionable insights for the Customer Service team to improve operational performance and customer experience
• Monitor and analyse key performance metrics to ensure achievement of KPIs and business objectives for the Customer Service team
• Collaborate closely with Customer Service Operations, Product, and Technical teams to understand customer pain points, improve service processes, and enhance the overall customer journey

Requirements:

• Bachelor’s Degree and above in any field
• Strong written and verbal communication skills
• Prior experience in contact centre support role or similar experience is a plus
• Prior experience in banking / financial services is a plus

Key Responsibilities Include:

• Assist in reconciling positions between physical and derivative trading portfolios in collaboration with internal stakeholders.
• Support the execution of procurement and sales contracts, including declaration processing and delivery coordination activities.
• Prepare, distribute, and complete contract documentation in accordance with established internal procedures and approval requirements.
• Maintain accurate trade and contract records across systems and supporting documentation.
• Coordinate with relevant departments to address operational matters and support smooth transaction execution.

Responsibilities

1. Position Management (25%)

• Assist with the reconciliation of positions between physical and derivative portfolios to support accurate exposure monitoring and reporting.
• Ensure timely and accurate trade entry into relevant systems and support regular position reconciliation activities.
• Investigate and help resolve trade discrepancies, breaks, or data inconsistencies in collaboration with internal teams and counterparties.
• Facilitate communication among commercial, operational, finance, and support functions to support issue resolution and effective workflow management.

2. Contract Execution Support (25%)

• Support the administration and execution of procurement and sales agreements, ensuring activities are carried out in accordance with contractual obligations.
• Assist in coordinating declarations, deliveries, and related operational requirements with internal and external stakeholders.
• Work closely with cross-functional teams to support efficient contract execution and timely resolution of operational matters.

3. Contract Administration (25%)

• Assist in the preparation, review, issuance, and completion of contractual documentation in line with company policies and business requirements.
• Support discussions and coordination relating to contract terms, amendments, and documentation requirements with relevant stakeholders.
• Maintain compliance with internal controls, governance procedures, and applicable regulatory obligations throughout the contract lifecycle.

4. System Control & Data Integrity (15%)

• Support the timely preparation and distribution of trade confirmations, contract summaries, reports, and related documentation.
• Maintain data accuracy by reconciling information across systems and supporting documentation.
• Participate in data validation and record maintenance activities to ensure information integrity and audit readiness.

5. Pre-Trade Support (10%)

• Assist with counterparty onboarding activities, including documentation collection, verification, and internal approval processes.
• Support the preparation and submission of credit-related documentation and other pre-trade requirements.
• Build and maintain effective working relationships with internal and external stakeholders to facilitate efficient business operations.

Experience, Knowledge, Skills and Abilities

• Bachelor's Degree in Finance, Economics, Mathematics, Business, Supply Chain, or a related discipline.
• Minimum 3 years of experience in trade operations, commodity trading support, contract administration, logistics coordination, or a related field.
• Understanding of commodity trading operations, including physical and derivative transactions.
• Knowledge of hedging principles, exchange-traded instruments, and risk management concepts would be advantageous.
• Familiarity with enterprise resource planning (ERP) systems and commodity trading and risk management platforms is preferred.
• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Strong analytical, organizational, and problem-solving skills with attention to detail.
• Effective communication and stakeholder management skills, with the ability to work collaboratively across functions.
• Ability to manage multiple priorities and meet deadlines in a dynamic business environment.