(Outsourced Finance Services Performance Management)
3-Year Contract | On-site | Public Sector Organisation

About the Role

We are hiring on behalf of a public sector organisation for a Payments Assistant Manager to monitor and manage the performance of outsourced finance service providers. This role focuses on ensuring contractual KPIs are met, service quality is maintained, and performance issues are identified and addressed in a timely manner.

The successful candidate will work closely with internal stakeholders and service providers to support governance, reporting, audit readiness, and continuous improvement of outsourced payment services.

Key Responsibilities

Outsourcing Performance Management

• Review system-generated reports and outsourced service provider performance reports

• Monitor business performance and identify operational issues, anomalies, or risks

• Follow up with stakeholders and service providers to clarify, rectify, and close performance gaps

• Verify outsourced service provider KPIs and compile regular performance reports

• Review and assess KPI waiver requests, ensuring appropriate justification and documentation

Service Quality & Governance

• Manage feedback on outsourced service quality and relevance of service scope

• Support audit activities and respond to finance-related and operational queries

• Ensure adherence to established processes, controls, and contractual requirements

Reporting & Administrative Support

• Prepare documentation, trackers, and reports to support management review

• Perform administrative and ad-hoc duties as required to support the finance function

Requirements & Qualifications

• Singapore Citizen

• Tertiary qualification in Finance, Accounting, Business, or a related discipline

• Minimum 2 years of relevant working experience in finance operations, payments, or outsourced services management

• Strong analytical, communication, and writing skills

• Proficient in SAP Finance, Microsoft Office (Excel, Word, PowerPoint), and data analytics tools

• Experience with dashboarding, reporting, or automation tools is preferred

What We Offer

• Opportunity to work in a structured public sector environment with strong governance standards

• Exposure to large-scale outsourced finance operations and performance management
  

  All Curriculum Vitaes will be treated with the strictest confidentiality. By sending us your personal data, you are deemed to consent to RMA Consultants Pte Ltd and its affiliates collecting, using and disclosing your personal data for the purposes set out in our Data Protection Policy at http://bit.ly/3GHgskn and Privacy Policy at http://bit.ly/3W63rp7.
  
  "This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions.e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA."
  

  We regret to inform that only shortlisted candidates will be notified.
  

  Syed Hafiz

  EA Regn No: R21103431

  RMA Consultants EA License No: 93C4403

Location: Kaki Bukit / Islandwide
Salary: $2000+ $190 MVC
Working Time: Mon- Fri 8am-5:30pm

Job Scope:

• Deliver parcels and stock

"This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Group’s PDPA and e2i’s P

Location: East (Singapore)
Working Hours: Monday to Friday, 8:30 AM – 6:00 PM
Salary: $2,500 – $2,700

Job Responsibilities:

• Attend to front desk and reception duties
• Handle incoming calls and manage phone enquiries professionally
• Respond to emails and coordinate guest or internal requests
• Provide excellent customer service to guests and visitors
• Manage appointments, bookings, and general administrative tasks
• Maintain a neat and welcoming reception area

Requirements:

• Minimum O-Level qualification
• Good communication and interpersonal skills
• Presentable and service-oriented
• Basic administrative and computer skills
• Prior receptionist or customer service experience is an advantage

Contract Details:

• 2-year contract position

Key Responsibilities

• Lead end-to-end claims verification and audit service delivery in accordance with SOPs issued by the Government Agency
• Ensure compliance with SSRS 4400, SSA standards, and grant administration guidelines
• Oversee verification of claims, ensuring completeness and accuracy of supporting documents
• Manage preparation and submission of verification and audit reports
• Ensure SLA compliance and manage escalation of complex and ageing cases
• Conduct monthly progress meetings with Government Agency representatives
• Oversee use of finance systems for claim submission and documentation uploads
• Maintain tracking systems (Excel or equivalent) for claims status monitoring

Requirements

• Degree in any discipline
• Minimum 5 years’ experience in administration, finance, operations, or verification/audit services
• Strong leadership and stakeholder management skills

Job Overview

Responsible for performing detailed claims verification, audit checks, and compliance support in accordance with Government Agency SOPs and audit standards.

Key Responsibilities

• Perform claims verification based on official SOPs
• Check completeness and accuracy of supporting documents
• Validate qualifying expenses (up to 100% depending on audit type)
• Review scanned or original documents as required
• Liaise with grantees, vendors, and Government Agency officers for clarifications
• Assist with claims submission in finance systems and upload supporting documents
• Track claim status and maintain reporting logs
• Support preparation of verification and audit reports
• Ensure compliance with SLA timelines

Requirements

• Minimum 3 ‘A’ Level passes or Diploma in any discipline
• At least 2 years of relevant experience in administration, finance, operations, or claims verification/audit work
• Strong attention to detail and ability to manage multiple cases

Responsibilities

• Monitor and manage customer feedback across multiple channels, including contact centre calls, email inboxes, and digital/traditional platforms
• Support contact centre operations by monitoring and auditing cases and reports, and processing related payments
• Work with system vendors to enhance and maintain the Customer Management System (CMS), including coordinating and tracking system improvements
• Conduct regular service quality audits across feedback channels and case management processes to ensure compliance with service standards and guidelines
• Track and analyse customer satisfaction metrics (e.g., surveys, app ratings) and recommend service improvements
• Manage escalation processes for high-priority or complex cases and support inter-department issue resolution
• Review and vet replies from operational divisions for quality and consistency
• Support and implement service improvement initiatives and other assigned duties

Requirements

• Degree in Mass Communications, Marketing, Business, or related discipline
• Minimum 3 years of relevant experience in customer service management, call centre operations, or service quality/quality assurance roles
• Strong analytical, interpersonal, and communication skills
• Experience in data analytics is an advantage

"This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Group’s PDPA and e2i’s PDPA."

Key Responsibilities

• Lead end-to-end claims verification and audit service delivery in accordance with SOPs issued by the Government Agency
• Ensure compliance with SSRS 4400, SSA standards, and grant administration guidelines
• Oversee verification of claims, ensuring completeness and accuracy of supporting documents
• Manage preparation and submission of verification and audit reports
• Ensure SLA compliance and manage escalation of complex and ageing cases
• Conduct monthly progress meetings with Government Agency representatives
• Oversee use of finance systems for claim submission and documentation uploads
• Maintain tracking systems (Excel or equivalent) for claims status monitoring

Requirements

• Degree in any discipline
• Minimum 5 years’ experience in administration, finance, operations, or verification/audit services
• Strong leadership and stakeholder management skills

Job Responsibilities

• Manage feedback received from multiple channels (calls, emails, digital platforms), averaging about 140 cases per officer per month
• Coordinate follow-up actions with relevant stakeholders, including external contractors, managing agents, Town Councils, and government agencies
• Verify completion of rectification or follow-up works
• Conduct onsite inspections and surveillance for verification and enforcement purposes
• Carry out onsite surveys as required
• Engage with feedback providers, members of the public, and pet owners during field visits
• Take necessary actions to resolve feedback cases, including escalation and consultation with supervisors and relevant agencies
• Access and review CCTV footage when required for case verification
• Provide administrative support, including statistical reporting, duty roster coordination, and general administrative tasks

Requirements

• Minimum Diploma or Degree in any discipline
• Strong interpersonal and customer service skills
• Patient, approachable, and service-oriented personality
• Willingness to work in outdoor environments
• Ability to work both independently and as part of a team
• Proactive, responsible, and able to handle multiple tasks
• Comfortable coordinating with multiple stakeholders
• Strong attention to detail and organizational skills

Job Overview

Responsible for performing detailed claims verification, audit checks, and compliance support in accordance with Government Agency SOPs and audit standards.

Key Responsibilities

• Perform claims verification based on official SOPs
• Check completeness and accuracy of supporting documents
• Validate qualifying expenses (up to 100% depending on audit type)
• Review scanned or original documents as required
• Liaise with grantees, vendors, and Government Agency officers for clarifications
• Assist with claims submission in finance systems and upload supporting documents
• Track claim status and maintain reporting logs
• Support preparation of verification and audit reports
• Ensure compliance with SLA timelines

Requirements

• Minimum 3 ‘A’ Level passes or Diploma in any discipline
• At least 2 years of relevant experience in administration, finance, operations, or claims verification/audit work
• Strong attention to detail and ability to manage multiple cases

Responsibilities

• Monitor and manage customer feedback across multiple channels, including contact centre calls, email inboxes, and digital/traditional platforms
• Support contact centre operations by monitoring and auditing cases and reports, and processing related payments
• Work with system vendors to enhance and maintain the Customer Management System (CMS), including coordinating and tracking system improvements
• Conduct regular service quality audits across feedback channels and case management processes to ensure compliance with service standards and guidelines
• Track and analyse customer satisfaction metrics (e.g., surveys, app ratings) and recommend service improvements
• Manage escalation processes for high-priority or complex cases and support inter-department issue resolution
• Review and vet replies from operational divisions for quality and consistency
• Support and implement service improvement initiatives and other assigned duties

Requirements

• Degree in Mass Communications, Marketing, Business, or related discipline
• Minimum 3 years of relevant experience in customer service management, call centre operations, or service quality/quality assurance roles
• Strong analytical, interpersonal, and communication skills
• Experience in data analytics is an advantage

Location: Islandwide
Salary: $13/hour

Key Responsibilities

• Mail Handling & Distribution
  Receive, sort, and deliver incoming mail, parcels, and courier items.
  Prepare, label, and dispatch outgoing mail and courier deliveries.
  Maintain a clean and organised mailroom.
• Record Keeping & Tracking
  Log all incoming/outgoing packages with recipient info and delivery status.
  Track urgent/special deliveries for timely follow-up.
• Liaison & Coordination
  Coordinate with courier/postal services for collections and deliveries.
  Notify staff of package arrivals or delays.
• General Administration & Support
  Monitor and restock mailroom supplies.
  Support basic office tasks like filing, photocopying, and internal document delivery.
  Ensure compliance with confidentiality and security protocols.

Requirements

• Education: Minimum GCE ‘N’ or ‘O’ Level or equivalent.
• Experience: Prior mailroom/logistics/admin support experience is a bonus, but not required.
• Skills & Attributes:
  Good organisational skills and attention to detail
  Able to lift and move packages (up to 15–20kg)
  Basic computer literacy (email, spreadsheets, tracking systems)
  Punctual, reliable, and able to work independently

"This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA."

About the Role

Our client, a leading global financial institution, is seeking a Training & Programme Administration Analyst to support the delivery and administration of a structured training programme in Singapore.

This opportunity is ideal for fresh graduates who are detail-oriented, organized, and possess strong Excel skills. You will play a key role in ensuring accurate tracking, reporting, and documentation of training and development activities while working closely with internal stakeholders.

Key Responsibilities

• Coordinate and administer training programme activities and requirements
• Maintain accurate records of participants’ progress and completion status
• Track programme components, including training hours, mentorship sessions, and job rotations
• Upload, organize, and centralize supporting documentation for audit and compliance purposes
• Prepare regular reports and updates using Microsoft Excel
• Monitor data accuracy and follow up on missing or incomplete information
• Liaise with stakeholders to ensure timely submission of required documentation
• Support continuous improvements to administrative processes and reporting workflows

Requirements

• Bachelor’s degree in any discipline
• Open to fresh graduates
• Proficient in Microsoft Excel (e.g., data tracking, formulas, basic reporting)
• Strong attention to detail and organizational skills
• Good communication and interpersonal skills
• Ability to manage multiple tasks and meet deadlines in a structured environment

All Curriculum Vitaes will be treated with the strictest confidentiality. By sending us your personal data, you are deemed to consent to RMA Consultants Pte Ltd and its affiliates collecting, using and disclosing your personal data for the purposes set out in our Data Protection Policy at http://bit.ly/3GHgskn and Privacy Policy at http://bit.ly/3W63rp7.

"This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions.e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA."

We regret to inform that only shortlisted candidates will be notified.

Syed Hafiz

EA Regn No: R21103431

RMA Consultants EA License No: 93C4403

Job Responsibilities

• Manage feedback received from multiple channels (calls, emails, digital platforms), averaging about 140 cases per officer per month
• Coordinate follow-up actions with relevant stakeholders, including external contractors, managing agents, Town Councils, and government agencies
• Verify completion of rectification or follow-up works
• Conduct onsite inspections and surveillance for verification and enforcement purposes
• Carry out onsite surveys as required
• Engage with feedback providers, members of the public, and pet owners during field visits
• Take necessary actions to resolve feedback cases, including escalation and consultation with supervisors and relevant agencies
• Access and review CCTV footage when required for case verification
• Provide administrative support, including statistical reporting, duty roster coordination, and general administrative tasks

Requirements

• Minimum Diploma or Degree in any discipline
• Strong interpersonal and customer service skills
• Patient, approachable, and service-oriented personality
• Willingness to work in outdoor environments
• Ability to work both independently and as part of a team
• Proactive, responsible, and able to handle multiple tasks
• Comfortable coordinating with multiple stakeholders
• Strong attention to detail and organizational skills

Note:

Applicants will have to wait 2 months before getting onboarded after successful interview. If you are currently on a contract that is ending in the next 1-3 months or more, now is a good time to apply.

Job Description:

• IT troubleshooting.
• Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
• Coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
• Manage IT provisioning and IT induction on new hires first day of work.
• Support IT projects e.g. coordination with stakeholders and employees, data progress tracking.
• Facilitate IT configuration changes and account access rights.
• Guide users on the policies, processes and responsibilities in management of IT devices and accounts.

Skills & Experience Needed:

• Diploma in IT / Computing/ Engineering or ITE Certificate with relevant IT experience

Other Information:

• Location: Hillview
• Performance Bonus
• 18 Days Annual Leave
• Contract up to Jan 2029
• Monday to Friday: 8.30am to 6.00pm

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Group’s PDPA and e2i’s PDPA.

Company Overview
A leading public sector research organisation is seeking a meticulous and proactive individual to support its grants management and secretariat functions. This role offers the opportunity to work in a dynamic, mission-driven environment supporting research and innovation initiatives.

Job Description
As an Assistant Manager, you will play a key role in coordinating end-to-end grants management processes and supporting governance and decision-making workflows. You will work closely with internal stakeholders and Principal Investigators (PIs) to ensure timely, accurate, and compliant grant submissions.

Key Responsibilities

• Coordinate and support the full lifecycle of grants management, ensuring accuracy, completeness, and adherence to timelines
• Act as a key liaison between headquarters and Principal Investigators (PIs), ensuring clear and timely communication
• Track and manage multiple grant timelines concurrently, ensuring milestones and submission deadlines are met
• Plan and allocate sufficient time for proposal completeness checks and internal reviews
• Coordinate endorsements and obtain necessary signatories in compliance with governance requirements
• Maintain proper documentation and records to ensure auditability and traceability
• Monitor progress across workstreams and proactively follow up to mitigate delays
• Provide secretariat support, including preparation of meeting papers, coordination of meetings, and tracking action items
• Organise and manage logistics for high-level meetings with internal and external stakeholders
• Support data consolidation, tracking, and reporting for grant-related activities

Job Requirements

• Highly meticulous with strong attention to detail, particularly in document and data review
• Strong sense of ownership and accountability in managing tasks end-to-end
• Able to work effectively in a deadline-driven environment with a strong sense of urgency
• Excellent organisational and coordination skills, with the ability to manage multiple complex timelines
• Proficient in Microsoft Office applications (especially Excel and Word)
• Strong communication and stakeholder management skills
• Able to work independently and exercise sound judgment in a fast-paced environment

Preferred Qualifications

• Degree in Biomedical Sciences, Finance, Business Management, or related fields
• Prior experience in grants management, secretariat functions, or multi-stakeholder coordination roles
• Familiarity with governance, compliance, or structured approval processes

All Curriculum Vitaes will be treated with the strictest confidentiality. By sending us your personal data, you are deemed to consent to RMA Consultants Pte Ltd and its affiliates collecting, using and disclosing your personal data for the purposes set out in our Data Protection Policy at http://bit.ly/3GHgskn and Privacy Policy at http://bit.ly/3W63rp7.

"This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions.e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA."

We regret to inform that only shortlisted candidates will be notified.

Syed Hafiz

EA Regn No: R21103431

RMA Consultants EA License No: 93C4403