Total 430 Manager technical analyst job vacancies in Singapore

Responsibilities

• Lead technical project management activities to deliver IT solutions aligned with business goals
• Apply hands-on programming knowledge in languages such as Java, Python, and JavaScript to support project execution and technical decision-making
• Troubleshoot and debug applications, APIs, and systems to resolve incidents and maintain production stability
• Manage incident response and production support processes to minimize downtime and impact
• Utilize Agile/Scrum methodologies and tools like Jira and Confluence to plan, track, and communicate project progress
• Analyze system architecture, APIs, microservices, and cloud platforms (AWS/GCP/Azure) to guide technical implementation and integration
• Communicate effectively with stakeholders to manage expectations, report status, and facilitate collaboration
• Apply strong analytical and problem-solving skills to identify risks and implement solutions in fast-paced environments
• Demonstrate ownership and accountability in managing project deliverables and resolving ambiguity

Preferred competencies and qualifications

• Apply prior hands-on experience in development, QA, or Site Reliability Engineering (SRE) roles to enhance project outcomes
• Utilize knowledge of CI/CD pipelines and DevOps practices to support continuous integration and delivery
• Leverage experience with monitoring and logging tools such as ELK, Splunk, and AppDynamics to improve system observability
• Hold certifications such as PMP, Scrum Master, or Agile to validate project management expertise

Job Summary

We are seeking a Technical Project Manager with strong experience in agile delivery and backend engineering environments to lead the development and operational rollout of core digital platforms for the customer.

You will work cross-functionally with Domain Owners (DOs), Engineering Managers (EMs), DevOps teams, QA, Solution Designers (SDs), and Release Program Managers (RPMs) to drive predictable, high-quality delivery of back-end services that support consumer and enterprise customer journeys. Your ability to manage modern cloud-native development cycles — across CI/CD pipelines, containerized microservices, and API ecosystems — will be critical to enabling secure, scalable, and resilient platforms.

Key Responsibilities

Delivery & Agile Management

• Drive agile ceremonies (sprint planning, stand-ups, retrospectives) and maintain team rhythm and cadence.

• Manage backlog hygiene, ensuring stories are well-defined, estimated, and prioritized.

• Plan and execute phased delivery strategies, ensuring release readiness through Blue/Green deployments, canary releases, and feature flagging.

• Track delivery health through velocity, throughput, and scope stability metrics.

• Identify and resolve blockers, risks, and cross-domain dependencies early.

• Maintain clear delivery dashboards and status reporting to senior stakeholders.

Technical Coordination & Planning

• Partner with Domain Owners and Tech Leads to align on architecture, delivery scope, and capacity planning.

• Coordinate with DevOps and QA/QE teams to ensure readiness for integration, testing, and release.

• Support implementation of continuous delivery and observability practices across teams.

• Define, Monitor and report on key delivery KPIs, including deployment frequency, Mean

Time To Recovery, defect Leakage rate, change failure rate ensuring all releases meet

defined Service Level Objectives and performance baselines.

• Participate in sprint demos and ensure acceptance criteria are met for each increment.

Stakeholder & Cross-Domain Collaboration

• Work with Journey Solution Designers (SDs) and Release Program Managers (RPMs) to align sprint deliverables to journey-level milestones.

• Collaborate with Journey Owners (JOs) and business stakeholders to clarify priorities and expected outcomes.

• Communicate risks, decisions, and delivery trade-offs clearly across key stakeholders.

Continuous Improvement & Governance

• Drive adoption of agile and DevOps best practices across DXP teams.

• Analyze delivery metrics to identify improvement opportunities in velocity, predictability, and quality.

• Support incident RCA reviews and ensure learnings are converted into actionable backlog improvements.

• Contribute to standardized delivery governance, templates, and documentation across domains.

Requirements & Qualifications

Education & Certifications

• Bachelor’s degree in computer science, Information Systems, or related field.

• Agile, PMP, or DevOps certifications (e.g., CSM, SAFe, PMI-ACP) preferred.

Experience

• 8+ years of experience in software delivery or digital product management, with at least 3 years in a technical project management, delivery lead or scrum master capacity.

• Demonstrated experience with CI/CD pipelines, cloud-native architecture (e.g., Kubernetes, EKS), and backend service delivery

• Strong understanding of API management, event-driven architecture, observability tooling and modern deployment strategies (Blue/Green, Canary, Feature Flags).

• Strong familiarity with tools such as Jira, Confluence, GitLab, Jenkins, Monday.com, Splunk.

• Experience in telecommunications, digital platform delivery, or large-scale integration programs is an advantage.

Skills

• Deep understanding of agile, DevOps, and continuous delivery practices.

• Ability to translate technical complexity into clear, actionable plans.

• Technical fluency with backend engineering patterns and delivery pipelines

• Exceptional communication, facilitation, and stakeholder management skills.

• Analytical and detail-oriented mindset with a bias for execution.

• Highly organized, proactive, and resilient in a dynamic, fast-paced environment.

• Passion for continuous improvement and operational excellence.

We are seeking a hands-on and experienced Assistant Technical Manager (Service Team) to support and lead service operations across key client sites in Singapore.

You will play a critical role in ensuring system reliability and service excellence for large-scale Audio-Visual (AV) and integrated systems deployed across Singapore’s national and iconic projects.

Job Description

• Assist in managing daily service operations across multiple client sites
• Lead and supervise a team of Service Engineers and Technicians
• Oversee troubleshooting, fault diagnosis, and rectification of AV systems
• Provide technical support for complex issues and service escalations
• Ensure timely response and resolution in accordance with service standards
• Plan and manage preventive maintenance schedules
• Liaise with clients and internal teams to ensure smooth service delivery
• Monitor service performance, quality, and safety compliance
• Coach and develop team members to strengthen technical capabilities

Requirements

• Diploma / Degree in Electrical, Electronics, or related Engineering field
• Minimum 5–8 years of experience in Audio-Visual (AV) systems, with service or maintenance exposure
• Experience in leading or supervising a service team
• Strong troubleshooting and fault-finding skills
• Familiar with maintenance planning and service operations
• Good communication and stakeholder management skills
• Able to manage multiple sites and respond to operational needs 

Required Skills & Qualifications:

• Bachelor’s degree in computer science, Engineering, or related field.
• Proven experience as a Technical Project Manager / IT Project Manager.
• Strong understanding of programming languages (e.g., Java, Python,JavaScript) – hands-on experience preferred.
• Solid troubleshooting and debugging skills across applications, APIs, and systems.
• Experience with incident management and production support environments.
• Familiarity with Agile/Scrum, Jira, Confluence, or similar tools.
• Understanding of system architecture, APIs, microservices, and cloud platforms (AWS/GCP/Azure).
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.

PreferredQualifications:

• Prior hands-on experience in development, QA, or SRE roles.
• Knowledge of CI/CD pipelines and DevOps practices.
• Experience with monitoring/logging tools (e.g., ELK, Splunk, AppDynamics).
• PMP, Scrum Master, or Agile certifications.

KeyTraits:

• Strong ownership and accountability
• Ability to handle ambiguity and fast-paced environments
• Proactive problem solver with a technical mindset

Role: Project Manager

Location: Singapore

Role Summary:

We are seeking an experienced Project Manager with strong expertise in end-to-end delivery of complex, cross-functional projects. The ideal candidate will possess a minimum of 5 years of relevant industry experience, demonstrate a proven ability to manage multiple concurrent projects in a hybrid work environment, and be well-versed in modern project management tools and methodologies.

Key Responsibilities:

• Serve as the single point of accountability for the delivery of large-scale, highly visible, and critical business and technical projects.

• Manage the full project lifecycle from initiation and planning through execution, implementation, stabilization, and closure.

• Work collaboratively with internal business/product stakeholders, engineering teams, IT, vendors, and external partners to ensure successful outcomes.

• Develop detailed project plans, schedules, estimates, resource allocations, and risk management strategies.

• Track and manage scope, timelines, budget, deliverables, and risks across multiple parallel initiatives.

• Lead project kick-offs, define roles and responsibilities, and coordinate effective execution across project team members.

• Provide timely status reporting, escalate unresolved issues, and manage communications across all levels of the organization.

• Ensure compliance with established project governance, SOPs, and delivery methodologies.

• Perform post-implementation reviews, identify lessons learned, and drive continuous improvement.

Required Skills & Qualifications:

• Minimum of 5 years of project management experience, ideally in the telecom or related IT sector.

• Strong background in managing hybrid delivery models (Agile/Waterfall/Iterative).

• Proven ability to handle multiple complex projects concurrently.

• Hands-on experience with project management tools such as JIRA, Confluence, MS Project, Monday.com, or equivalent.

• Exceptional leadership, communication, and stakeholder management skills.

• Ability to work under pressure, manage escalations, and ensure timely issue resolution.

• Familiarity with software development lifecycle (SDLC), UAT, production deployment, and support transitions.

Desirable:

• PMP, PRINCE2, or equivalent certification.

• Experience working in regulated environments with cross-functional and geographically dispersed teams.

• Understanding of telecom operations, billing systems, API integrations, and transformation initiatives

• Understanding of ERP applications & Processes related to Finance and SCM

Responsibilities

• Lead technical project planning, execution, and delivery to meet business objectives and timelines
• Manage incident response and production support to minimize downtime and ensure system reliability
• Apply troubleshooting and debugging skills to resolve issues across applications, APIs, and systems
• Utilize Agile/Scrum methodologies and tools like Jira and Confluence to facilitate team collaboration and project tracking
• Communicate effectively with stakeholders to align project goals, report progress, and manage expectations
• Analyze system architecture, APIs, microservices, and cloud platforms (AWS/GCP/Azure) to guide technical decisions
• Foster ownership and accountability within teams to drive project success in fast-paced, ambiguous environments
• Proactively identify and solve technical and project-related problems to maintain momentum and quality

Preferred competencies and qualifications

• Hands-on experience in software development, quality assurance, or site reliability engineering roles
• Knowledge of CI/CD pipelines and DevOps practices to enhance deployment efficiency
• Experience using monitoring and logging tools such as ELK, Splunk, or AppDynamics for system health insights
• Certifications such as PMP, Scrum Master, or Agile to support project management best practices

MANAGER/ SENIOR MANAGER - Electrical and Motion Control (Hardware/Technical/ Engineering/ Automation/ Control/Mechatronics/R&D)

Our client is a leading organisation specialised in developing Semiconductor machines. They are currently seeking for a Manager/ Senior Manager - Electrical and Hardware to join their team.

Responsibilities: 

• Lead a team to determine all electrical and hardware requirements on product design to improve the performance of  semiconductor machines

• Lead the design, development, and integration of electrical systems and precision motion control subsystems used in semiconductor machines

• Approve schematics, wiring diagrams, and electrical BOMs.

• Drive design reviews and technical governance.

• Oversee development of high-precision multi-axis motion systems.

• Manage integration of Linear and rotary servo motors, Direct-drive systems, encoders, EtherCAT/CAN-based motion networks

• Support servo tuning, stability analysis, and vibration mitigation.

• Work closely with controls software teams and mechanical design teams

Requirements:

• Degree/ Masters in Electrical /Electronic Engineering or relevant qualifications

• 5-10 years of relevant working experience in the industrial automation industry. Candidates with more years of experience can be considered for Senior Manager position.

• 1-2 years in leadership role managing a team

• Experienced in motion control modeling and algorithm for ultra-high speed and high accuracy applications

• Strong in digital and power electronics design

• Understanding of standard analytical tools (e.g. Matlab, MathCAD, IDL)

• Control system analysis and design, familiar with Matlab tool for system analysis and simulation.

• Digital electronics design, power electronics design, like power supply and motor driver design, familiar with commercial design tools.

• Knowledge in analysis of Dynamic frequency response using Bode plot and Nyquist plot.

• Familiar with Electromagnetic technology for motor design.

• C/ C++ programming for real-time control applications.

Interested candidates, please e-mail resume in Word document (indicating your current salary and expected salary) to:

Poh Baoyu (Joey)

Recruitment Manager

Right Recruit Pte. Ltd.

10 Anson Road, #33-03, International Plaza, Singapore 079903

EA Licence No: 23C1743 | EA Reg No: R1103523

www.rightrecruit.com.sg

• Own end‑to‑end execution of complex, scalable systems
• Build impactful products in an agile, fast‑moving environment

About Our Client

The company is a mid-sized organisation operating within the insurance industry, dedicated to leveraging advanced technology to enhance its services. They are committed to delivering innovative solutions and maintaining a forward-thinking approach to their operations.

Job Description

• Oversee the end-to-end delivery of technical projects, ensuring alignment with business goals.
• Collaborate with cross-functional teams to define project scope, objectives, and deliverables.
• Develop detailed project plans and monitor progress to ensure timely completion.
• Identify and mitigate project risks to ensure successful outcomes.
• Ensure effective communication with all stakeholders throughout the project lifecycle.
• Manage project budgets and resources efficiently.
• Utilise industry best practices to drive continuous improvement in project delivery.
• Provide regular status updates and performance reports to senior management.

The Successful Applicant

A successful Technical Project Manager should have:

• A strong background in project management within the technology sector.
• Experience working in or with the insurance industry.
• Proven ability to manage multiple projects simultaneously.
• Excellent problem-solving and decision-making skills.
• Strong communication and stakeholder management abilities.
• Proficiency in project management tools and methodologies.

What's on Offer

• Opportunity to work within the innovative insurance industry.
• Chance to lead impactful technology projects.
• Collaborative and professional work environment.

If you are an experienced Technical Project Manager looking for a temporary position, we encourage you to apply today.

Contact

Meenal Sharma (Lic No: R21103442/ EA no: 18C9065)

Quote job ref

JN-042026-6985822

Phone number

+65 6643 9741

Michael Page International Pte Ltd | Registration No. 199804751N   

Company Overview

Hwappu Group (ワップ コーポレーション) is an integrated environmental enterprise with product development, manufacturing, and sales. It operates R&D and service centers in Japan, Singapore, America, Thailand, and China.

Job Summary

Lead technical operations, after-sales service, and engineering support for water purification and intelligent equipment, ensuring system stability and operational excellence across Singapore and regional markets.

Responsibilities

• Lead and manage technical operations and after-sales service for water purification systems, smart water dispensers, vending machines, and related equipment to ensure high service quality and equipment reliability
• Develop and implement technical standards and procedures to enhance service efficiency and operational consistency across locations
• Oversee installation, troubleshooting, and urgent repair of machines on-site to minimize downtime and maintain customer satisfaction
• Build, train, and lead a localized technical service team to deliver effective field support and continuous improvement
• Analyze technical failures and operational issues to develop preventive measures and optimize system performance
• Coordinate with cross-functional teams and regional offices to align technical service strategies and share best practices
• Monitor key performance indicators related to equipment stability and service delivery to drive continuous operational excellence

Overview
We are looking for an experienced Technical Manager to take charge of SCADA system engineering for rail and metro infrastructure projects. This role will lead technical strategy, ensure system robustness, and drive end-to-end engineering excellence—from early design stages through integration, testing, commissioning, and final system delivery. You will serve as the key technical decision-maker, ensuring alignment with industry standards while supporting smooth project execution.

Key Responsibilities

Technical Oversight & Direction

• Provide overall technical direction for SCADA and control system solutions within rail projects.
• Serve as the main subject matter expert for SCADA and PLC systems, ensuring designs meet safety, regulatory, and project-specific requirements.
• Review and endorse key engineering outputs, including system designs, interface definitions, schematics, and technical documentation.
• Establish and maintain engineering standards, design guidelines, and quality control practices across the project lifecycle.

Engineering Execution & Integration

• Oversee the full implementation of SCADA and PLC systems, from initial design through development, integration, and commissioning.
• Coordinate system interfaces across various railway subsystems such as signaling, power distribution, and operations control environments.
• Guide hardware and software integration activities to ensure seamless system performance.
• Lead and monitor testing phases, including factory and on-site validation activities, ensuring readiness for deployment.
• Ensure proper control of system changes, including software updates, configuration management, and hardware modifications.

Stakeholder Engagement

• Act as the primary technical interface for clients, consultants, and internal stakeholders.
• Facilitate technical discussions, design reviews, and resolution of complex engineering issues.
• Contribute technical insights to project planning, risk assessments, and execution strategies.
• Prepare and validate technical documentation, reports, and presentations for stakeholders and authorities.

Team Leadership & Development

• Lead and mentor engineering teams, providing technical guidance and oversight throughout project execution.
• Plan and allocate engineering resources effectively to meet project milestones and delivery targets.
• Encourage knowledge sharing, capability building, and continuous improvement within the team.

Risk, Issues & System Reliability

• Take the lead in resolving complex technical challenges through structured troubleshooting and root cause analysis.
• Identify potential risks early and implement mitigation measures to safeguard project timelines and system performance.
• Support post-deployment activities, including system stabilization, defect resolution, and maintenance when required.

Requirements

• Degree in Electrical, Electronic Engineering, or a related discipline.
• Around 8–12 years of experience in SCADA/PLC engineering, ideally within rail, metro, or other critical infrastructure projects.
• Prior experience in a technical leadership capacity (e.g. lead engineer, technical manager) on complex system implementations.
• Strong understanding of SCADA architectures, PLC systems, and multi-system integration in high-reliability environments.
• Hands-on familiarity with PLC programming and safety-critical system requirements.
• Experience working with platforms such as Siemens and Schneider.
• Able to interpret complex engineering documentation including schematics, system designs, and specifications.
• Strong communication and coordination skills, with the ability to manage diverse stakeholders.
• Comfortable operating in fast-paced, high-pressure project environments.

Core Capabilities

• SCADA Architecture & System Integration
• Engineering Governance & Technical Leadership
• Rail Systems & Critical Infrastructure Knowledge
• PLC / Safety System Expertise
• Testing, Validation & Commissioning Oversight
• Risk Management & Change Control
• Team Leadership & Capability Development

Work Location: North (Main Office) / Islandwide Sites

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to kayla@talentsis.com.sg for immediate processing.

Only shortlisted candidates will be notified.

· Bachelor's degree in Business, Psychology, organizational development, or related field

·        Must have a minimum of 5-8 years’ experience in change management, organizational development, or transformation roles

· Demonstrated experience in designing and delivering capability-building programmes

· Strong facilitation and stakeholder engagement skills across diverse organisational contexts

· Experience working in complex, multi-stakeholder environments (government/public sector preferred)

· Understanding of digital transformation challenges and agile operating models

Main Purpose of Job: 

The primary purpose of the job is to provide general oversight and development of the IT systems across our SJP Asia Middle East (AME) business; liaising with local technology providers and users across the AME offices and senior stakeholders across the business. The role will drive engagement with employees and the Partnership across AME to build a fit-for-purpose technology environment, making best use of the technology available in line with the AME Strategy.

This is a broad role covering the end-to-end lifecycle of technology, with a core focus on operations and working with other stakeholders in continuous improvement, introducing change and working on multiple project initiatives as part of the overall development of IT in the region.

Key Responsibilities:

• Facilitate the development of strategic and tactical digital software solutions with internal and external resources to achieve business objectives.
• Establish project scope and define business needs with stakeholders and various other functional groups. Perform business analysis, user story preparation, determine workflow, and give recommendations on process enhancements and system upgrades.
• Manage and undertake end-to-end project tasks from feasibility study, requirement analysis/documentation, and UAT management (including UAT test scripts) to implementation support.
• Evaluate project performance postimplementation and resolve any production issues together with stakeholders.
• Work with SJP IT Service Management and UK project teams to ensure any supporting regional projects are delivered as expected.
• Preparation of project communication materials including but not limited to status updates and steering committee presentations.
• Manage and reconcile conflicts on resource and expectations between stakeholders.
• Drive and support change into SJP AME as determined by AME ExCo.

Requirements:

Job Knowledge:

• University degree with majoring in business, finance, IT or related disciplines.
• 5+ years’ experience in project management, business analysis or product development, covering internal enterprise software solutions or client-facing applications.
• Solid understanding of Agile methodologies, including Epics, Features, and User Stories.
• Strong background in Salesforce administration, configuration, and optimization. Hands-on experience with Salesforce automation tools (Flows, Process Builder, Apex preferred).
• Experience with other technology stacks and Retail / Private Banking or Wealth Management is an advantage.
• Expertise with foundational product management tools like Jira, techniques and principles across discovery, design, build, release, and measure cycle.
• Good interpersonal and leadership skills with the ability to build relationships, influence and manage stakeholders.
• Ability to communicate complex topics effectively at all levels of management and across different business functions.
• Proficiency in spoken and writing English.

People Management Responsibilities:  

The role will need to manage external contractors and vendors. The individual will need to allocate and coordinate work and continually review performance against SLAs.

SJP Business Expertise: 

The individual will need to understand the objectives of the business and how their team integrates with others to help the business achieve these objectives. The individual will also need to gain a broad range of operational knowledge across SJP, with a thorough understanding of the culture, business model and relationships with vendors.  

Nature and Scope of Impact: 

The job will have an impact on a wide range of teams across SJP AME and the performance of the Partnership. The quality and timeliness of the services provided closely relate to the work of others and impact on the effectiveness of the business.

Special Requirements:  

The individual may be required to travel across Asia, the Middle East, India, and to the UK and workout of hours for delivery of projects.

AMC Founded in 2006, licensed by the Singapore Police Force, Police Licensing and Regulatory Department. offers custom security solutions suited to your demands. We work towards meeting the unique needs of every client, be it an enhancement to your current security set up or a complete overhaul that includes:

• Virtual patrolling
• Facial recognition access control
• Remote vehicular access control
• License plate recognition technology
• Visitor Management System

We are seeking a Senior Technical Manager to lead consulting-led enterprise transformation engagements across cloud platforms, infrastructure, and security environments.

This role is positioned within a requiring strong advisory, governance, and stakeholder engagement capabilities, alongside deep technical expertise. The successful candidate will guide through strategy, design, and execution oversight of large-scale, mission-critical programs, particularly in regulated and high-security environments.

Responsibilities

• Lead engagements to define digital transformation strategies, operating models, and technology roadmaps 
• Provide independent advisory services on cloud and enterprise infrastructure investments 
• Translate business objectives into technology-enabled transformation programs 
• Advise C-level stakeholders (CIOs, CTOs, CISOs) on risk, governance, and optimization strategies 
• Deliver business cases, feasibility studies, and cost-benefit analyses 
• Establish and manage program governance frameworks, KPIs, and reporting structures 
• Oversee end-to-end program lifecycle (strategy, planning, execution, and value realization) 
• Provide executive-level reporting, dashboards, and performance insights 
• Ensure alignment with client objectives, timelines, budgets, and quality standards 
• Advise on multi-cloud and hybrid architectures (Oracle Cloud Infrastructure, Microsoft Azure) 
• Provide oversight for cloud migration and modernization strategies 
• Guide architecture decisions ensuring high availability (HA), disaster recovery (DR), and scalability 
• Review and govern Oracle Database, Exadata, and ExaCC environments 
• Provide advisory oversight for design, build, and deployment programs 
• Coordinate across stakeholders in design, construction, commissioning, and operations transition 
• Advise on network infrastructure design, including structured cabling (copper, fiber, bulk fiber) 
• Oversee tenant fit-out and low-voltage systems integration from a governance perspective 
• Advise on enterprise security architecture and controls (IAM, network security, data protection, encryption) 
• Ensure alignment with security policies, regulatory requirements, and audit frameworks 
• Conduct risk assessments and mitigation strategies across cloud, infrastructure, and physical environments 
• Provide advisory support on vendor selection, contract structuring, and performance management 
• Oversee program financials including budget planning, forecasting, and cost optimization 
• Identify and manage commercial and delivery risks 
• Advise on implementation of ITIL and Site Reliability Engineering (SRE) practices
• Define SLA, SLI, and SLO frameworks and monitor service performance 
• Oversee incident, change, and release management governance 
• Ensure operational readiness and post-implementation stability

Requirements

• Minimum 15+ years of relevant experience in cloud infrastructure and enterprise systems, infrastructure delivery, and large-scale program or project management 
• Proven experience delivering cloud transformation programs (OCI, Azure) and infrastructure deployment projects 
• Strong technical expertise in multi-cloud and hybrid architectures, Oracle Database and Exadata platforms, and infrastructure and network cabling (copper, fiber, bulk fiber) 
• Experience in migration engineering, construction coordination, and system integration 
• Strong understanding of ITIL, SRE, and service management practices 
• Experience with security and compliance frameworks 
• Preferred: OCI certification to design and govern complex multi-cloud and hybrid architectures 
• Preferred: Azure certification for delivering large-scale transformation and programs using structured methodologies 
• TOGAF certification for applying enterprise architecture standards to align business and IT systems 
• PMP certification for executing program governance and risk management in multi-vendor environments 
• Experience implementing IT service management for operational stability and SLA compliance 
• Experience managing Agile delivery models across cross-functional teams

Roles & Responsibilities

Description of Division/Branch

The Ops insights and Analytics team under the Service Management Division (SMD) oversees and leverage data to inform operations policy and optimise operational efficiency. The team seeks to actively sense-make data and deep dive into data to identify trends and issues and recommend actionable insights. 

SMD oversees service coordination and effective implementation of KidSTART programmes nationwide.  We also oversee the service management of Hospitals and cross-regional partners/stakeholders. The ops insights and analytics team is a key pillar of SMD.  

Key Responsibilities

• Build and maintain relationships with key stakeholders across divisions and within SMD to understand business requirements and ensure the data environment serves SMD’s needs effectively e.g. via the data architecture, quality, designing the correct process or system set up to enable automated data collection and subsequent ease of retrieval and analysis.  
• Sense-make, deep-dive, coordinate, collect and manage operational data with KSL divisions and teams, ensuring data is consolidated, structured, and ready for analysis and reporting. 
• Analyse operational datasets and prepare insights reports to strengthen programme implementation.
• Design, develop and maintain operational performance monitoring tools to empower and facilitate SMD business units data-related work, including building dashboards to track key indicators such as service delivery trends, case management and manpower and resource utilisation.
• Maintain data governance practices for programme operations, including adherence to data standards, and supporting appropriate data access and usage in compliance with organisational and regulatory requirements.
• Ensure proper documentation of processes, reports verification, administration of SSNet Accounts, etc.
• Support the administration and tracking of division’s budget and operational planning to ensure effective and sustainable programme delivery.

Competencies

• Strong proficiency in data and analytics tools such as Excel, Power BI (preferred) and Tableau with experience in data manipulation, visualisation, applied statistical analysis. Familiarity with predictive or trend modelling will be an advantage.
• Minimum 3-5years’ experience working with data, operations or programme analytics. Experience in the social service, non‑profit, public or community-sector is an advantage but not a pre-requisite.
• Good working knowledge of data governance practices, including data quality framework, metadata management, governance standards and role-based access controls.
• Strong planning and problem-solving skills; demonstrates initiative and innovation in developing and improving operational or data-driven solutions.
• Meticulous and organised, with strong administrative, facilitation, communication and knowledge management skills, and the ability to translate data into clear and actionable insights for diverse stakeholders.
• Able to adapt to a fast‑paced, continuously evolving environment, and is confident navigating ambiguity when priorities or requirements shift
• Confident and collaborative team-player with strong interpersonal skills and ability to partner across different divisions.
• Familiarity with systems thinking, process automation tools (e.g. Robotic Process Automation), track record with applying AI tools effectively in service delivery, will be an advantage.

• The ideal candidate combines strong delivery discipline, technical acumen and hands-on experience with regional payment rails and multi-country integration programs.

The role will partner closely with Technology & Operations, Architecture, Infrastructure, Information Security, Testing, Product Management, Operations and In-country stakeholders to deliver scalable, secure and high-quality payment and API solutions.

Reporting to the Lead Technical Delivery Manager, this role is responsible for successful delivery of assigned projects, coordinating across applications:

Project Delivery Management

• Own end-to-end technical delivery of assigned domestic and cross border payment projects across ASEAN.

• Coordinate across different application and platform teams to manage interdependencies and ensure seamless delivery of end-to-end solutions.

• Identify, track and mitigate delivery risks, issues and technical challenges.

• Provide accurate, timely delivery updates to project and program stakeholders.

Stakeholder Collaboration

• Partner with Domain Architects, Development Managers, System Analysts and Business Analysts to ensure timely completion of deliverables and artefacts throughout the software development lifecycle.

• Partner with Test Manager to ensure complete and high-quality execution of SIT, UAT, non-functional testing, application roll-back testing and security testing.

• Partner with Development and Information Security teams to facilitate completion of penetration testing and remediation of findings in accordance with the mitigation plan.

• Partner with Application and Infrastructure teams to ensure readiness of compute, network and environment components required for testing and deployment.

Implementation and Release Management

• Maintain a comprehensive technical implementation plan covering all applications.

• Coordinate implementation, production cutover and post-implementation support to ensure system stability and successful transition to operations and production support.

Compliance to standards, policies and procedures

• Enforce technical delivery standards in line with the bank’s System Development Methodology, organizational policies, procedures, best practices and industry regulations.

Experience

• Recent experience with UOB in same role and position preferred.

• 10+ years of experience in technical delivery with a strong focus on payments and financial services.

• Proven track record in delivering domestic and cross border payment solutions in ASEAN.

• Experience partnering with architecture, development, testing, and infrastructure teams.

• Proven results-oriented person with a focus on delivery.

Knowledge and skills

• Excellent communication, presentation, stakeholder management and leadership skills.

• Project management experience is a plus.

• Excellent problem solving, analytical and solutioning skills.

• Ability to work with remotely located development and test teams.

• Knowledge of DevOps processes would be useful.