Responsibilities
· Deliver responsive customer care andproduct support across walk-in, phone, email, and social media channels tomaintain a positive brand experience
· Manage customer inquiries,complaints, and sales questions promptly to ensure customer satisfaction andretention
· Serve as the primary contact forrepairs and returns, coordinating with the repair team to resolve issuesefficiently
· Oversee content management andexecute order fulfillment processes for the e-commerce website to ensure timelyand accurate delivery
· Design and produce product andmarketing collaterals including brochures, flyers, videography, webpagecontent, packaging, translations, and point-of-sales materials to support brandvisibility
· Collaborate proactively with otherdepartments to align customer service, marketing, and order fulfillment effortswith company objectives
· Execute additional customer service,marketing, or order fulfillment tasks as assigned to support business needs
· Any other duties as may be assigned
Requirements
· Diploma in Business, Marketing, or arelated field
· Minimum 1 to 3 years of customercare or marketing experience in the consumer electronic products industry
For quick reply, please contact me at +65 80224545
Registration Number: R21100938 (Tan Jie Bei)
EA Licence No: 22C1301 (Unisearch Services Pte Ltd)