• Manage conflicts, issues and changes to ensure stakeholders and project team remain in agreement on solution scope, communicate and manage expectations of stakeholders.
• Prepare end user documentation (training manual, user manual, business process flows) on the operation or maintenance of technical systems.
• Assists with the documentation of technical design, specification, and technical solution.
• Maintains document repositories used by project teams and assists with project documentation as needed.
• Ability to perform qualitative, quantitative and root-cause analysis.
• Ability to facilitate discussions/workshops to elicit, manage and prioritise key business needs.
• Investigates problem areas.
• Improves operations by conducting systems analysis and recommending changes in policies and procedures.
• Provides information by collecting, analyzing, and summarizing development and service issues.
• Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
• Have a thorough understanding of computer systems, in order to recognise any hardware limitations that could impact software design.
• Knowledge of professional software engineering and best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.
• Knowledge in one of the following areas will be added advantage, Agile Methodology, Business Process Reengineering, Customer Relationship Management, Data Analytics, ERP, Digital and Mobile Technologies, Knowledge Management.
• Knowledge of Singapore Government procurement and governance processes will be an added advantage.
• Knowledge of design thinking and workshop facilitation will be an added advantage.
  
  

PRIMARY RESPONSIBILITIES:

* Work closely with BA/Users to understand business requirements

* Create test scenarios and test cases

* Create test data

* Ensure test cases are manually executed in accordance with priority assigned

* Conduct functional and end-to-end testing

* Document all test results for verification

* Log testing defects for errors encountered during test execution

* Provide clarifications to the developer on the logged error

* Track and report testing progress and defects resolution progress

* Re-test fixed defects to ensure proper closure

* Initial investigation and verification of error against the business requirements

* Support test manager to track and report testing progress and defects resolution progress

* Re-test fixed defects to ensure proper closure

* Create and execute of automated tests

* Support User Acceptance Test Planning & automated and manual testing

REQUIREMENTS:

* Minimum one year experience as tester, preferably testing insurance related application.

* Able to work under pressure and within tight deadlines

* Familiar with Microsoft 365 - Office tools (Word, Excel, PowerPoint), Teams, SharePoint.

* Good Technical writing capability and communication skills

* Good communication, problem solving and analytical skills.

* Hardworking, dynamic, strong responsibility and a good team player

* Experience with Automated testing would be an advantage.

Best regards,
Kshama Warange

EA License Number: 23C2060 | EA Registration ID: R26161060

Quess Selection & Services, Singapore

Disclaimer: The company is committed to ensuring the privacy andsecurity of your information. By submitting this form, you consent to thecollection, processing, and retention of the information you provide. The datacollected (which may include your contact details, educational background, workexperience and skills) will be used solely for the purpose of evaluating yourqualifications for the position you're applying for. Your data will be storedsecurely and retained for the duration necessary to fulfill our hiring process.If you are not selected for the position, your data will be kept on file for alimited period in case future opportunities arise. You have the right toaccess, correct, or delete your data at any time by contacting us at QuessSingapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

This is in partnership with the Employment andEmployability Institute Pte Ltd (“e2i”).

e2iis the empowering network for workers and employers seeking employment andemployability solutions. e2i serves as a bridge between workers and employers,connecting with workers to offer job security through job-matching, careerguidance and skills upgrading services, and partnering employers to addresstheir manpower needs through recruitment, training, and job redesign solutions.e2i is a tripartite initiative of the National Trades Union Congress set up tosupport nation-wide manpower and skills upgrading initiatives. By applyingfor this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA

Job Highlights

• Dynamic team with friendly & Flexible working environment

• Good & fast career development prospects

• Great & International Exposure to Enterprise Scale & Government Projects

Responsibilities

We are seeking for a resourceful, experienced and committed individual to design and develop software/system as well as to provide support for the company’s existing projects.

Responsibilities:

To participate in the requirement gathering, design and development

Perform application development and enhancement

To lead the system development team or partners for system implementation

To participate in system integration testing, user testing support, and performance testing, etc

Produce specifications and user documentation on software applications being developed

Provide day-to-day support on major system applications

Continuous improvement to processes and practices with new ideas, concepts, methods and technologies.

Requirements

· Must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in Engineering (Computer/Telecommunication/ Computer Science/Information Technology) or equivalent

· Must have strong background, knowledge and proficiency in J2EE, C#.Net, VB.Net, VB6 programming skills not limited to :

Min 5 Years’ Experience in

· Windows and Web Application Development

· C# , VB.Net ,ASP.Net , MVC, WCF

· Web Services (SOAP and/or REST), HTML5, XML, Java Script

· MSSQL Server, SQL Queries, Stored Procedures

· Windows Server, IIS, Active Directory

· English communication

· Ability to work independently and capable of managing complex projects.

· With experience in development of mobile app (Andriod or IOS) will be a plus

· Must be able to install, setup and configure the development tools/environment independently

· Must be able to work independently on design, coding, debugging, troubleshooting and deployment and any other programming related issues

· Experience with MSSQL, MySQL, PostgreSQL & MS Access and in in setup, install and maintain DB server

· Experience in integrating with third party software or APIs & IOT device drivers

· Inclination to improving usability and user experience with every iteration

· Be the main communication bridge between web developers, designers, and clients by providing an accurate translation of the web features and design requirements.

· Management of project timeline and expectations while building strong relationships in the process to achieve customer satisfaction.

Benefits and remunerations:

• Annual salary review

• Performance bonus

• Healthcare benefits

• Alternative work-from-home schedule available if required

Candidate with more experience will be considered as System Analyst/Senior Analyst Programmer if their experiences and profile are compatible

Interested applicants please email your detailed resume stating your working experience, earliest available date, current & expected salary and a recent CV/Resume to info@i-consulttech.com/HR@i-consulttech.com

Company Overview

Established in 1976, IKARI Services is Singapore’s leading environmental and pest management company with a strong Asian presence. IKARI provides human-safe, ecofriendly solutions rooted in science, serving clients from food manufacturing to oil & gas facilities.

Job Summary

You will deliver quality technical reports and solutions, support technicians, ensure workplace safety, and develop training and operational plans to enhance pest management services and client satisfaction.

Responsibilities

• Deliver clear, quality technical reports and solutions to customers and internal teams to support decision-making
• Develop, maintain, and improve client report formats and structures for consistency and accessibility across staff
• Support technicians in creating simple, standardized service reports to enhance operational efficiency
• Identify and troubleshoot technical problems to resolve client issues promptly and effectively
• Provide one-on-one technical guidance to employees on an ad-hoc basis to build team capability
• Develop and conduct quality assurance checks to monitor service standards and identify improvement areas
• Investigate and monitor unresolved customer problems to devise corrective action plans
• Create and implement service audit checklists to ensure technicians maintain high service quality consistently
• Enforce workplace safety and health (WSH) regulations, including proper use of personal protective equipment (PPE)
• Develop risk assessments for pest management tasks to establish safety protocols and minimize hazards
• Create maintenance checklists for tools and equipment to ensure safety and operational functionality
• Develop and review Standard Operating Procedures (SOPs) to optimize pest management operations
• Establish action plans to improve the effectiveness and efficiency of pest management services
• Procure and allocate mechanized and automated equipment to support pest management work
• Attend new product launches to evaluate operational and service enhancements for pest control
• Interpret plans, specifications, and government regulations related to chemical agents used in pest control
• Monitor pesticide usage levels, regulate pesticide rotation, and manage purchase requisitions to maintain supply
• Develop, schedule, and conduct in-house technical and non-technical training sessions to upskill staff
• Conduct training sessions based on external courses attended to transfer knowledge within the company
• Invite external experts to conduct training sessions for company-wide learning and development
• Develop and deliver external training programs as value-added services to customers, generating sales leads
• Create training plans and maintain training records for new employees to ensure qualification for pest treatments
• Manage client requests to ensure positive communication and smooth service delivery, enhancing client satisfaction

Responsibilities:

1.      Provide 24x7 production support onsite / offsite

2.      Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

3.      Manage and respond to users on timely manner.

4.      Log incident ticket for production issues and user queries

5.      Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

6.      Prioritize defects and plan for production release based on defect criticality or align with quarterly release

7.      Follow up on defect and incident closure and meet incident closure KPI

8.      Share production defect support learning with QA team and development team to improve application quality and minimize future defects

9.      Make sure system availability as per respective agreed SLA

10.   Support EOD batch run

11.   Perform annual Disaster Recovery (DR) exercise for supported applications

12.   Provide support to System Engineers on server level patches / upgrade as and when applicable

13.   Ensure proper knowledge transfer (KT) from project / development team before enhancement release

14.   Ensure application documentation is properly updated for each production release

Requirements:

Must have: -

• Bachelor’s degree of Computer Science/IT or Engineering
• 10 years working experience in IT industry as Development or Production Support role of which minimum 5 years relevant experience in the banking/financial industry.
• Good and assertive communicator in speaking & writing.
• Good analytic and problem-solving skills
• Able to work in a fast-paced, team-oriented environment and weekend / wee hours.
• Experience in L2 or L3 production support

Good to have: -

• Understanding of ITIL, SDLC, FI/Banking domain knowledge
• Knowledge on enterprise tools, i.e., MQ, Connect Direct, Control M, Helix, Aldon, etc.
• Knowledge on monitoring, log analytics, automation tools, i.e. Geneos, Splunk, Ansible, Grafana, Elastic Search etc

Key Domain/ Technical Skills:

Essential technical skill: -

• Strong proficiency of OS/400 system, RPG, COBOL language
• Plus point – good experience in Silverlake banking system
• Added advantage - Open System knowledge - Unix, Linux, Solaris, Shell Script, Oracle DB

• MNC Company

• Basic $3500 - $4000 + AWS + Variable Bonus

• Excellent Welfare and Benefits + Career progression

• Working location: Aljunied

• Working hours: Monday to Friday (9am to 6pm)
  

Job Responsibilities:

• Develops, implements, supports and/or leads process improvement efforts, quality initiatives, cross-functional efforts and sustainable corrective measures.

• Plans, facilitates or executes internal, customer, supplier or certification audits. Ensures corrective actions specific to non-conformance and audit results are appropriately robust and sustainable to maintain certifications.

• Collects and analyzes data obtained from internal quality audits, customer and supplier feedback, and process evaluations to identify opportunities to improve processes and procedures and ensure quality goals are achieved.

• Works closely and maintains good working relationship with internal department representatives, customers, suppliers, and/or external certification/regulatory representatives.

• Trains employees in continuous improvement techniques and the quality management system.

• Other duties as assigned.

Job Requirements:

• Possess minimum Bachelor’s Degree qualification or equivalent.

• Training will be provided for those lesser/without experience.
  

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities

• Current and Expected salary

• Reason for leaving

• Date of availability

• Education background
  

  
  

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

We are looking for a sharp and resourceful Support Engineer with 3 - 6 years of experience to join our team in Kuala Lumpur. You will sit at the frontline of our analytics platform investigating customer-reported issues, diagnosing problems across the full stack, and partnering with our engineering team to drive root-cause fixes. This role is ideal for someone with strong analytical and problem-solving skills who enjoys digging through logs, queries, and APIs to understand exactly what is happening and why.

You will handle a wide variety of tickets across the app, from data discrepancies and marketplace integration issues to performance, UI, and reporting questions. You will own each ticket end-to-end: reproduce the issue, identify the root cause, resolve what you can independently, and engage the development team with a clear, well-documented case when escalation is required. The goal isn’t just to close tickets — it’s to ensure each issue is solved once and feeds back into a more reliable product.

• Investigate and resolve customer-reported issues across the platform: frontend, backend, APIs, marketplace integrations, and data pipelines.
• Reproduce reported problems in a controlled environment and identify root causes through application logs, database queries, and Browser DevTools.
• Triage and prioritize incoming tickets based on customer impact, business value, and urgency.
• Act as the bridge to engineering: when escalation is required, hand off reproducible cases with clear context, business impact, and suggested next steps to minimise developer interrupt overhead.
• Collaborate with product, QA, and engineering to drive permanent fixes and reduce recurring issues.
• Maintain and improve internal runbooks, support playbooks, and customer-facing help-centre content.
• Write simple scripts and SQL queries to investigate data issues and automate repetitive support tasks.
• Spot patterns in support data and surface product improvement opportunities to the wider team.

Qualifications

• Bachelor’s Degree in Computer Science, Engineering, or a related field (or equivalent experience).
• 3 - 6 years of experience in a technical support, solutions engineering, or similar customer-facing technical role.
• Experience in NodeJs, Typescript, React, PostgreSQL, MongoDB.
• Strong analytical and problem-solving skills with a natural instinct for root-cause investigation.
• Proficient in SQL and comfortable reading AWS Cloudwatch logs to diagnose issues.
• Comfortable working with REST APIs (Postman/cURL) and Browser DevTools (Network and Console tabs).
• Excellent written and verbal communication to explain technical issues clearly to non-technical customers and to engineers.
• Ability to triage, prioritise, and stay calm under pressure across multiple concurrent tickets.
• Ability to leverage AI coding assistants to boost overall productivity.

Nice to Have

• Experience supporting B2B SaaS, analytics, or other data-heavy products.
• Familiarity with e-commerce or marketplace platforms (e.g., Amazon, Shopify, WooCommerce) and concepts such as orders, products, and categories.
• Power user of AI tools like Claude, Cursor, or similar to accelerate investigation and documentation.

• Build our support function from the ground up: you won’t inherit a playbook, you’ll write it. Define the tooling, processes, SLAs, and standards that will guide the team as we scale.
• A clear path to own and grow the department. Start as the technical anchor for support, and grow into the leader who shapes hiring, structure, and strategy as the team expands with you.
• Create impact role at the intersection of product, customers, and engineering. Your work directly shapes product quality and the customer experience.
• Work with a modern tech stack and cloud-native architecture across a global, fast-moving team.
• Grow technically and professionally, own the customer experience end-to-end and have visible influence on the product roadmap.

Job Overview

We are seeking a technically inclined Business Analyst to support and enhance enterprise HR systems, with a strong focus on system integration, data flow, and solution delivery.

This role goes beyond functional HR support and requires close collaboration with technical teams to design, implement, and optimize system integrations across platforms. The ideal candidate will bridge business requirements with technical execution, ensuring scalable and well-structured solutions.

Key Responsibilities

Business Analysis & Requirements Management

• Engage stakeholders to gather and translate business needs into detailed functional and technical specifications
• Produce structured documentation including BRD, FRD, user stories, and process flows
• Analyze impact of system changes across interconnected platforms

System Integration & Data Flow

• Work closely with technical teams to support integration between HR systems and enterprise platforms
• Understand and document data flows, interfaces, and dependencies across systems
• Support integration design discussions, including API, middleware, and batch interfaces

System Enhancements & Delivery

• Drive system improvements and configuration changes within HR platforms such as SAP SuccessFactors
• Collaborate with developers to ensure accurate interpretation and implementation of requirements
• Support defect analysis, root cause investigation, and resolution

Testing & Implementation

• Lead and coordinate User Acceptance Testing (UAT), ensuring full coverage of business scenarios
• Validate system behavior against requirements and integration points
• Support deployment, post-go-live stabilization, and continuous improvement

Stakeholder & Vendor Management

• Act as the key interface between business users, IT teams, and external vendors
• Facilitate alignment across multiple stakeholders in a fast-paced environment
• Provide structured updates on progress, risks, and dependencies

Requirements

Experience

• Minimum 5 years of experience as a Business Analyst in IT or system-focused roles
• Proven experience supporting HR systems such as SAP SuccessFactors
• Hands-on involvement in system integration, enhancements, and UAT cycles

Technical & Functional Skills

• Strong understanding of system integration concepts, data flow, and dependencies
• Exposure to integration tools or platforms (e.g. SAP CPI, APIs, middleware)
• Familiarity with HR modules such as Employee Central, Recruiting, or Performance
• Ability to interpret technical designs and engage effectively with engineering teams

Core Competencies

• Strong documentation skills with structured and detail-oriented approach
• Analytical mindset with ability to translate business needs into technical solutions
• Effective communication across both business and technical stakeholders
• Experience working in Agile or Waterfall delivery environments

Nice to Have

• Experience in large-scale enterprise system implementations
• Exposure to cloud-based HR platforms and integration ecosystems
• Certifications in Business Analysis or HR systems

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

• CAT-1 cleared/eligible candidate is required for this role.
• Possess a degree in Computer Science/Information Technology or related fields.
• Experience in data warehouse or data mart operations.
• Experience in data analysis.
• Experience in managing data reconciliation/quality checks by SLA (implementation, monitoring and troubleshooting).
• Able to handle data issue management.
• Proficient inOracle PLSQL.
• Experience in performing UAT.
• Able to manage SLA and queries from end users.
• Provide documentation support in technical/functional specifications.
• Possess investment data domain knowledge.
• Good problem solving and logical thinking.

Responsibilities:

• Support the implementation and optimization of end-to-end planning programs, ensuring business systems effectively align with strategic objectives and operational requirements.
• Partner with key business leaders to understand requirements, recommend best practices, and design scalable solutions that enhance business performance.
• Develop and present business cases for large-scale system, process, and digital transformation initiatives, influencing executive-level decision-making.
• Configure and enhance SAP IBP and related enterprise systems to improve planning processes, expand system capabilities, and drive operational efficiency.
• Lead cross-functional design reviews to ensure standardized, globally scalable solutions that support long-term business growth and consistency.
• Gather and analyze business requirements, identify process and functionality gaps, develop process flows, and recommend solutions that improve productivity and decision-making.

Requirements:

• Degree in IT / Engineering
• At least 8 years of SAP SCM Experience with Planning systems- SAP IBP/ APO (SAPS4 experience a plus)
• IBP Order Based Planning implementation experience
• Real Time Interface experience between SAP IBP and S4 Hana

Account Manager:
Kerwin Tan Kai Bin (R1331624)
kerwin.tan@searchasia.com.sg
EA16S8107

Role Overview:
We are looking for a Principal Systems Analyst, Data Platform to support the stability, modernisation, and continuous improvement of enterprise data platforms. The role will oversee data platform operations, release management, performance monitoring, service improvement, and governance across data warehousing, ETL pipelines, analytics environments, and cloud-based platforms.

The successful candidate will play a key role in driving platform modernisation, including cloud adoption, AI-driven automation, CI/CD implementation, and scalable analytics solutions. This role will also provide technical leadership, mentor team members, and work closely with stakeholders to ensure data platforms remain secure, reliable, compliant, and aligned with business needs.

Key Responsibilities:
1) Operations & Service Management

• Oversee the stability, scalability, and reliability of enterprise data platforms.
• Ensure smooth integration of data warehousing, ETL pipelines, and analytics environments.
• Act as the subject matter expert for troubleshooting and resolving complex data platform issues.
• Monitor platform performance, availability, and capacity to identify and mitigate operational risks.

2) Service Improvement & Strategy

• Evaluate existing data platform capabilities and recommend improvements to enhance performance and efficiency.
• Drive modernisation initiatives, including cloud-native services and AI-driven automation.
• Align data platform strategy with organisational goals for digital transformation and advanced analytics.
• Identify opportunities to improve platform operations, automation, governance, and user adoption.

3) Release, Change, Performance & Availability

• Manage release cycles, upgrades, and change requests across data platform components.
• Implement and support CI/CD pipelines to streamline deployments and reduce downtime.
• Monitor platform performance, availability, and capacity trends.
• Proactively identify risks and recommend improvements to platform resilience and reliability.

4) People & Technical Leadership

• Provide technical leadership and mentorship to analysts, engineers, and consultants supporting the data platform.
• Collaborate with cross-functional teams to ensure platform solutions meet business and operational needs.
• Lead stakeholder workshops and training sessions to improve data literacy and platform adoption.
• Communicate technical concepts clearly to both technical and non-technical stakeholders.

5) Governance, Risk & Compliance

• Ensure compliance with data governance frameworks, privacy regulations, and industry standards.
• Establish and maintain documentation, audit trails, and policies for platform operations and automation workflows.
• Identify and mitigate risks relating to data integrity, platform reliability, security, and compliance.

Requirements:

• Strong experience in systems analysis, SQL, data warehousing, data platforms, and business intelligence tools.
• Hands-on experience with BI tools such as Qlik, Tableau, or Power BI.
• Proficiency in Python, machine learning concepts, and MLOps practices for scalable analytics solutions.
• Experience with RPA tools such as UiPath and Microsoft Power Platform, including Power Automate, Power Apps, and Microsoft Fabric.
• Strong understanding of ETL, data modelling, and data governance frameworks.
• Exposure to CI/CD pipelines and cloud data platforms such as Azure Synapse, AWS Redshift, or Google BigQuery.
• Excellent communication, stakeholder management, and data storytelling skills.
• Healthcare domain experience will be advantageous.
• PMP or Scrum Master certification will be advantageous.
• Experience in AI/ML-driven automation and advanced analytics use cases will be advantageous.

Preferred:

• Healthcare domain experience
• PMP or Scrum Master certification
• Experience in AI/ML-driven automation and advanced analytics use cases

Job Summary:

To work with caregivers towards peace of mind and freedom to live the life they aspire. This is done through partnership with caregivers, volunteers, and internal/external stakeholders to deliver programmes and services using a caregiver-centric approach.

*Scope of Caregivers Support: Provide support to caregivers and families of older persons, persons with special needs and mental health conditions.

Principal Responsibilities and Duties:

Programme development, implementation, and evaluation:

• Plan, publicise and conduct caregiver support programmes (e.g., talks & workshops, Carer Lighthouse, Care Line).
• Facilitate talks, workshops and group programmes in a strength-based and caregiver-centric approach
• Monitor attendance, collect feedback, and support impact evaluation to improve service quality.
• Foster a sense of community among caregivers through conducting peer support networks and social events.
• Continuous learning with the team through regular review of programs.

Caregiver Engagement & Support:

• Serve as a first point of contact for caregivers, providing information, referrals, and empathetic listening via Care Line.
• Conduct outreach to raise awareness of available services through community events and partnerships.
• Maintain strong relationships with caregivers and work with caregivers to achieve their aspirations
• Volunteer & Stakeholders engagement:
• Maintain strong relationships with the community, volunteers and internal stakeholders to deliver suitable programmes for caregivers
• Liaise with corporate and school volunteers to implement ad-hoc events or regular activities for Caregivers.
• Collaborate with internal departments to achieve organisational goals.
• Recruit, train, and engage volunteers to support programme delivery.

Backbone support to team function:

• Maintain knowledge resource of the team related to Caregiving e.g. Care Line resource library.
• Organize events for the team that contributes to team growth and bonding.
• Prepare reports and presentations to track programme effectiveness and inform improvements.
• Support grant applications and documentation for funding compliance.

Essential Qualifications:

• Degree in any discipline.
• Prior training in WSQ ACLP 2.0 will be an added advantage.
• Interested in improving the Caregiving situation in Singapore.
• 1-2 years of experience working with Caregivers and families.
• Prior experience in programme management or working with caregivers will be an added advantage.
• Excellent verbal and written communication, problem-solving solving and administration skills.
• Excellent programme planning and facilitation skills.

Core Competencies, Skills, and Attributes:

• Passionate about journeying with Caregivers and families
• Practice empathetic listening and communication skills with Caregivers and families
• Keen learner and strong team player
• Creative and adaptable to dynamic nature of work
• Good organization and problem-solving skill
• Proficient in MS Office 365 programs
• Experience in social media platforms e.g. facebook, telegram and Instagram.

* This role is required to run across Singapore to conduct workshops and programmes, the office is based at Tampines.

Job Title: Deskside / VIP SupportEngineer (L2)
Monthly Salary: $6,500 – $8,500 SGD
Location: Singapore
Employment Type: Full-time, Permanent

Roles & Responsibilities

• Provide on-site, walk-up, and white-glove IT support for C-level executives, traders, and other VIP stakeholders
• Troubleshoot and resolve hardware issues on desktops, laptops (Dell, HP, Apple), and peripherals (printers, docking stations, monitors)
• Provide software support for Microsoft 365 applications, corporate applications, and proprietary trading platforms
• Perform hands-on hardware fixes, including component replacement (RAM, SSD, keyboards, screens)
• Set up and configure workstations for new joiners and executive moves
• Maintain inventory of IT assets and manage loaner device pool for VIPs
• Escalate complex issues to L3 support with detailed documentation
• Support town halls and executive meetings with AV setup assistance
• Respond to VIP requests within defined SLAs with a high degree of professionalism
• Document solutions and update knowledge base for future reference

Job Requirements

• Diploma or Degree in Information Technology, Computer Science, or related field
• Minimum 4 years of experience in deskside or VIP support roles in a corporate environment
• Strong knowledge of Windows 10/11, macOS, Microsoft 365, and Active Directory
• Excellent verbal and written communication skills; ability to interact professionally with senior stakeholders
• CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate preferred
• ITIL v4 Foundation certification is an advantage
• Ability to work under pressure in a fast-paced trading floor environment
• Customer-centric mindset with strong problem-solving skills
• Singaporeans and PRs are encouraged to apply.

• Ensure that all tasks are processed within stipulated timelines and according to the operational procedures
• Check all documentation and ensure it meets requirements.
• Data-entry of key information such as client and product information, premium amount into system
• Approve submission in online platform (internal / external system)
• Archival - Scanning / Verification / Uploading
• Ensure all scanned documents are indexed correctly.
• Check and verify all documents and ensure its accuracy during verification.
• Ensure all documents are uploaded into the correct adviser’s/client’s folder.
• Prepare, update, upload, archive and send data reports on daily, weekly and monthly frequencies
• Ensure all information/reports are accurate before disseminating to relevant departments within timeline
• Prepare and/or participate in User Acceptance Test (UAT) for new system applications (ad-hoc as and when required)
• Data cleaning/checking
• Build and maintain good working relationships across all levels of personnel, internally and externally;
• Ensure accurate and timely communication network between Team members & Reporting Manager;
• Any Ad hoc duties which may include assisting other staff members and answering queries from advisers

Interested candidates, please email your resume to annasee@recruitexpress.com.sg

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted

Who we’re looking for

We are looking for an individual to join our day-to-day Active ETF operational support, ensuring the accuracy and timeliness of Portfolio Composition Files (PCFs) / basket files and associated pricing and trades inputs, and delivering robust oversight of the Active ETF operational process. The role acts as a key operational interface to Fund Administration / ETF servicing providers and internal Trading, Portfolio Management, Technology, and Global Operating Platform teams, driving effective incident management, root-cause remediation, and continuous improvement.  

You will work right across the organisation to ensure issues are escalated and resolved, and ongoing problems are managed.  You will be able to remain calm while under pressure and balance multiple priorities at once.

About Schroders

We’re a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future.

We have around 4,000 people on six continents. And we’ve been around for over 200 years but keep adapting as society and technology changes. What doesn’t change is our commitment to helping our clients, and society, prosper.

About the team

The Investment Services Platform Team (ISPT) is a central team within Platform Operating Model Control and Support in Global Operating Platform, reporting to the Global Head of Platform Control and Support with a global remit. The team provides support to the Investment, Dealing and Operations functions in Schroders Asset Management Business and works with teams across Schroders to implement change initiated from the three functions. The team aims to enable business growth, support business as usual, make operating model improvements, manage risk and simplify business processes.

What you’ll do

• Own daily PCF / basket file oversight (generation, validation, timeliness, and distribution/publishing per operating model).
• Troubleshoot PCF and pricing-related breaks (holdings vs model, identifiers, quantities/rounding tolerances, cash component variances, FX/pricing staleness, corporate actions impacts).
• Provide operational coverage of the Active ETF lifecycle, coordinating end-to-end exception resolution across Trading, PM, Ops, Tech, Data and the fund administrator.
• Support primary market operational touchpoints (create/redeem-related readiness, cut-offs, and escalations) in line with defined responsibilities.
• Liaise with the Fund Administrator / ETF servicing agent to ensure accurate deliverables, timely resolutions, and clear ownership of actions.
• Execute and enhance key operational controls (tolerance checks, sign-offs, evidencing, reconciliation/validation checks) to ensure auditability.
• Lead structured incident management (logging, triage, escalation, communications, root-cause analysis, and preventative actions).
• Contribute to service provider governance (KPIs, incident trends, SLA adherence, service reviews, and remediation tracking).
• Support change delivery and UAT for launches, enhancements, and vendor/platform releases, including test planning and regression coverage for PCF/pricing dependencies.
• Drive continuous improvement/automation initiatives (e.g., variance analysis tools, dashboards, standardised runbooks) to reduce manual effort and recurring errors.

The knowledge, experience and qualifications you need

• Proven experience in Active ETF / ETF operations, middle office, fund operations, fund accounting, custody/trustee, or ETF servicing.
• Strong understanding of ETF operating models, including key dependencies between portfolio holdings, basket/PCF outputs, pricing/valuation inputs, and downstream servicing.
• Demonstrable hands-on capability in PCF / basket file analysis and troubleshooting, including constituent validation and cash component variance investigation (or closely related file-based operational diagnostics).
• Solid grasp of the trade lifecycle (trade capture, confirmations/matching where applicable, settlement readiness, fail management) and how exceptions propagate operational risk.
• Experience working directly with Fund Administrators / custodians / ETF service providers, including issue escalation, SLA tracking, and service governance routines.
• Proven ability to perform structured root-cause and implementing preventative controls.
• Strong analytical tooling skills: advanced Excel; SQL/data interrogation capability preferred (Python/automation skills desirable but not required).
• Experience working within an asset management firm within front or middle office environment.
• Good technical investment services platform knowledge and ability to bridge the communications between third party vendors, IT and the business.
• Good understanding of fund management business and end to end Order/Trade workflow 
• Familiarity with broad range of investment products and instruments.
• Familiarity with the dealing lifecycle of Equity, Active ETF, Fixed Income and OTC derivatives instruments is preferred.
• Strong communication skills and experience to manage third party portfolio, order, execution management system.
• Good inter-personal and organisational skills.
• Ability to operate under pressure, multi-tasking and deliver to demanding deadlines.

The knowledge, experience and qualifications that will help

• Knowledge of BlackRock Aladdin Solution is essential
• Knowledge of Mutual Fund operational process including fund setup, engagement with transfer agencies, fund administrators, custodians is preferred
• Business knowledge of other Asset Management front / middle office systems, such as MSCI Barra, FactSet, Charles River, Bloomberg and Eikon

What you’ll be like

• Able to work under pressure, on several critical priorities at once

• Have the ability to quickly understand business issues, make good judgements and quick decisions

• A critical thinker and problem solver

• An excellent communicator with strong ability to articulate complex issues succinctly

We recognise potential, whoever you are

Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer: you are welcome here regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background or any other protected characteristics