Total 751 Senior Executive support analyst job vacancies in Singapore

Support users through end-to-end case journeys—seeking an empathetic, detail-oriented communicator skilled in problem-solving and stakeholder coordination.

Sector: Government

Location: City Hall

Duration: 1 Year

Working hours: Monday- Thursday: 8:30am - 6:00pm, Friday: 8:30am – 5:30pm

Salary: $3500 Per Month

Job Scope:

• Manage and respond to public written enquiries and correspondence
• Collaborate with internal departments and external agencies to enhance service quality and user experience
• Serve as the primary point of contact, managing enquiries and providing timely, professional responses
• Promote service excellence resources and foster a service-oriented culture
• Provide empathetic support, including guidance and referrals to relevant support services where needed

Requirements:

• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Prior customer service experience/case support experience is advantageous

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All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Law XinXuan Stesha -R25128662

ScienTec Consulting Pte Ltd - 11C5781                                                               

COMPANY DESCRIPTION

Mediacorp is Singapore's largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

Description

The position requires engineer to carry out tasks related to the support of broadcast and broadcast IT related equipment and systems, including activities such as manning of support hotline, system diagnosis, remediation and monitoring, system administration, patching and preventive maintenance. In addition, the position is required also to support the planning and implementation of broadcast IT system projects.

• Providing technical support to broadcast equipment and systems in News Studios & News Post Production and asset management system, Outside Broadcast production van, News Room Computer System and etc.
• Document, communicate, collaborate, and handle fault incidents
• Assess system vulnerabilities and provide guidance, remediate and mitigate any reliability and security risks
• Perform troubleshooting and repair of broadcast equipment and system.
• Perform preventive and corrective maintenance broadcast and IT equipment.
• Work with different business units to provide technical solutions to enhance existing operation and setup
• Evaluate and recommend new broadcast IT equipment and system.
• Support project implementation of broadcast IT system and infrastructures including the support in drafting of technical specifications and costings documentations.
• Perform shift and standby duty to support broadcast system and infrastructures.

• Degree or Diploma in Information Technology, Information Systems, IT Security or equivalent. CCNA, Certification in Information Technology networking field is an advantage.
• Microsoft certifications such as MCSA preferred
• Project management experience preferred.
• Relevant work experience (0-3 years) in IT, Broadcast or Media Production related field preferred.
• Basic understanding of cloud / enterprise system architecture
• Network troubleshooting skills of IT devices maintenance and experience with management and configuration of networking devices (switches, routers, firewalls) will be preferred.
• Perform shift and standby duty to support broadcast system and infrastructures.

About Maybank Securities

Maybank Securities, a leading brokerage and investment bank with a reach extending across ASEAN, the UK and the US, offers a comprehensive suite of services. These include corporate finance & advisory, navigating debt and equity capital markets, derivatives trading, brokerage and research for both retail and institutional investors, and prime brokerage.

Job Description

We are looking for a detail-oriented and customer-focused Helpdesk Officer to join our Client Services team. You will serve as the first point of contact for clients, handling front-line enquiries and ensuring smooth processing of account-related requests in a fast-paced financial services environment.

Key Responsibilities:

• Provide excellent front-line support to clients by attending to enquiries at the counter and via phone/email.
• Manage and respond to incoming emails in a timely and professional manner.
• Review and process retail and corporate account opening applications (both manual and digital).
• Assess and handle account update requests, dormant account reactivations, and account closures.
• Conduct thorough KYC/AML screening and due diligence for new client onboarding.
• Process client requests including share transfers and other related services.
• Perform ad-hoc duties as assigned by the Team Lead or Head of Client Services.

Qualifications

• Diploma or bachelor’s degree in business, Finance, Banking, or a related field.

Experience

• 1–3 years of relevant experience in banking, brokerage, or financial services, preferably in client servicing, operations, or helpdesk.
• Hands-on experience in retail and corporate account opening and client onboarding processes.
• Familiarity with KYC/AML screening and regulatory requirements in the financial industry.
• Experience handling customer enquiries in a front-line or counter service environment.
• Exposure to processing account maintenance requests such as updates, reactivations, closures, and share transfers.

Skills & Competencies

• Strong communication and interpersonal skills with a customer service mindset.
• Excellent attention to detail and accuracy when reviewing documentation.
• Ability to multitask, prioritise effectively, and meet tight deadlines in a fast-paced environment.
• Proficient in Microsoft Office applications, especially Excel and Outlook.
• Strong organisational and email management skills.
• Proactive team player who is willing to take on ad-hoc tasks.

We regret that only short-listed candidates will be notified.

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!

Make an Impact by:

• Lead analyst in development and deployment of analytical solutions leveraging large datasets from telco systems and the Big Data Lake to deliver actionable insights.  
• Own end-to-end analytics projects from data engineering and modelling to analysis and visualization.
• Drive analytics use cases across mobile and broadband networks. Manage ad-hoc requests from business units with speed and precision.
• Synthesize and present insights from network data in clear, business-oriented reports and dashboards for senior management.
• Design, Develop, Build, Test and Deploy Web application/ frontend dashboard and integration with data source and APIs.  
• Explore and pilot new use cases including 5G, IoT, roaming, user mobility and operational intelligence, translating emerging opportunities into tangible business value.  Support complex use cases involving mobility, location mapping, usage and network experience.
• Design and create best-in-class business dashboards and other performance reports leveraging advanced analytical tools and data cube models to support regular meeting and business decision making/planning.
• Train, build, validate, test, deploy, maintain, improve and fine-tune the models and algorithms.
• Collaborate effectively with various stakeholders including business, technical, project management and operations to design and implement the solution.   
• Adopt and implement the industry standards and best practise of analytics project methodologies such as CRISP-DM for data mining, or similar.
• Continuously optimize and explore the new technology through R&D and trial/PoC for advanced analytics capabilities.
• Build and maintain low code and pro code dashboard or analytics web application.
  

Skills for Success:

• Bachelor or Master’s degree in Computer Science, Math, Data Analytics, Business Analytics with 6 years of hands-on development experience.
• Hands on experience in analytics projects and business analysis.
• Experience in handling large volume of datasets.
• Experience in mobile network protocols and signalling.
• Analytical methods such as statistical modeling, data-story telling and analytics/insight presentation skillsets.
• Experience in making Business/Data Analytics Dashboard using Business Intelligence Tool such as Tableau. Power BI.
• Experience in Python, Spark programming, SQL, shell script and UNIX commands.
• Experience building responsive web interfaces.
• Familiar with Python, Django and web development framework

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

Key Responsibilities:

• Plan and deploy daily manpower resources according to weekly schedules
• Coordinate both contractual and ad hoc job schedules as part of the Client Success department
• Ensure adherence to internal SOPs and external quality standards (including ISO 9001 QMS)
• Handle and resolve customer complaints via phone and email; conduct follow-up service calls or visits to ensure satisfaction
• Serve as the Quality Management Representative to maintain ISO compliance
• Act as the Single Point of Contact for clients within the assigned zone
• Respond to customer enquiries and provide timely resolutions
• Execute billing-related activities
• Collaborate with Area Managers to meet operational KPIs
• Handle administrative tasks alongside other team members
• Perform any other related duties as assigned by immediate superior

Key Result Areas (KRAs):

• Timely and effective manpower deployment
• High customer satisfaction through proper handling of feedback
• Compliance with ISO 9001 QMS standards
• Accurate job scheduling and billing
• Achievement of operational productivity targets
• Strong coordination and communication within internal teams and with clients

Requirements:

• Minimum 2 years of relevant experience in pest control or a related service industry
• Preferably holds a diploma or tertiary qualification
• Familiarity with ERP systems is an advantage
• Possession of a valid NEA Vector Control Operator (VCO) license is a bonus
• Results-oriented, self-driven, and able to work independently
• Strong interpersonal, presentation, and communication skills
• Sociable and proactive in client engagement

Join Our Team at Appvantage in Singapore!

We are dedicated to leading the future of enterprises with transformative digital solutions that not only redefine application design but also revolutionize e-commerce and enhance user and customer experiences.

Job Description

As we continue to drive innovation and strengthen our operations, we are seeking a dynamic Project Support Executive to join our team in Singapore. In this role, you'll be supporting live digital products deployed across markets in Asia Pacific and Latin America for a globally recognized premium automotive brand — so your work has real, visible impact from day one.

You'll sit at the intersection of client support, quality assurance, and digital operations, working alongside a cross-functional team of developers, designers, product owners, business analysts, and scrum masters to keep mission-critical systems running smoothly and continuously improving. The ideal candidate has a solid understanding of digital products and applications, strong collaborative skills, and a genuine passion for customer satisfaction. You will also be expected to contribute beyond your defined scope as business needs evolve — bringing flexibility and a problem-solving mindset to the team.

Here's a glimpse of your responsibilities:

1. Stakeholder Management

• Foster and maintain strong, professional relationships with clients, vendors, and partners.
• Support seamless communication and collaboration across stakeholders.
• Ensure that all project implementations are aligned with company quality standards and client expectations.

2. Operation Support

• Manage day-to-day support operations for our in-house product, ensuring timely and accurate issue resolution.
• Monitor support tickets and maintain a high standard of customer service and satisfaction.
• Investigate and triage production incidents reported by markets, working closely with the development team to drive timely resolution and root cause analysis.
• Coordinate and arrange product deployments in collaboration with the development team, ensuring releases are communicated and executed smoothly across markets.
• Design and refine support processes to improve efficiency and response times.
• Track and analyze key performance indicators (KPIs) to evaluate support effectiveness and implement corrective actions.
• Work closely with the product team to relay customer feedback and contribute to product roadmap discussions.
• Create and maintain clear, user-friendly support / training documentation (e.g., FAQs, troubleshooting guides, knowledge base).
• Stay informed of best practices in digital product support, customer service, and user experience.

3. Quality Assurance

• Plan, develop, and execute test plans, test cases, and scripts to validate product functionality and quality.
• Collaborate with product owners, designers, and developers to understand feature requirements and ensure alignment with user needs.
• Verify backlog items and confirm that development meets business and customer expectations.
• Conduct and lead User Acceptance Testing (UAT) for new features or product updates.
• Provide clear feedback to the development team on usability, bugs, and potential improvements.
• Maintain accurate documentation of UAT scenarios, test results, and backlog verification status.
• Communicate QA progress and results to stakeholders in a timely and structured manner.

4. Versatile Contributor

• Embrace a growth mindset and contribute beyond your immediate role as organisational needs evolve.
• Support cross-functional initiatives, ad-hoc assignments, and projects that may span different areas of the business.
• Adapt readily to shifting priorities, new processes, or expanding responsibilities as the business grows.

Job Requirements

• Educational Background: Bachelor’s Degree in Information Systems or Business.
• Experience: 2-3 years' experience in the IT industry is preferred.
• Communication: Excellent communication skills are essential. Able to communicate issues clearly to stakeholders, and comfortable liaising with regional client teams.
• Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint). Experience with JIRA or similar Project management tools.
• Attitude: You're organized, meticulous, and always approach tasks with a positive attitude. Organised, meticulous, and always approaches tasks with a positive and proactive attitude.
• Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
• Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.
• AI & Productivity Tools: A genuine curiosity and willingness to explore AI tools (e.g. ChatGPT, Claude, Copilot) to improve personal and team efficiency. Prior experience using AI in a work context is a plus.

Join us at Appvantage, where every day brings meaningful challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

Job Overview

We are seeking a highly experienced Senior UNIX Support Engineer to support mission-critical AIX platforms within banking and government environments. This role involves managing OS lifecycle, leading End-of-Support (EOS) upgrades, and ensuring high availability, security, and compliance with organizational and regulatory standards.

The ideal candidate will have strong experience in production support environments, with a focus on system stability, automation, and adherence to ITIL processes and security policies.

Key Responsibilities

• Lead and manage AIX OS End-of-Support (EOS) upgrades across critical systems
• Collaborate with application, infrastructure, and security teams to ensure seamless upgrade planning and execution
• Define and enforce UNIX system configuration standards and governance policies, aligned with organizational and regulatory requirements
• Ensure systems meet availability, performance, resilience, and security standards
• Provide L2/L3 production support, including incident, problem, and change management in line with ITIL framework
• Perform root cause analysis (RCA) for major incidents and implement preventive measures
• Drive system recovery and service restoration with urgency in high-impact scenarios
• Automate operational processes using Perl, KSH, and Python scripting
• Manage and support DevOps and automation tools such as Git/GitHub, Jenkins, Docker, Kubernetes, Ansible, Puppet, Chef, and monitoring tools like Nagios
• Lead system performance tuning and capacity planning initiatives
• Review and govern change requests, ensuring compliance with internal controls and audit requirements
• Manage backup, recovery, and disaster recovery processes in accordance with business continuity plans
• Ensure timely patching, upgrades, and vulnerability remediation for OS and system software
• Support security audits, compliance checks, and regulatory reporting requirements

Key Deliverables

• Successful and compliant delivery of AIX OS upgrade and lifecycle management
• High system availability, stability, and performance in production environments
• Implementation of automation solutions to reduce manual effort and operational risk
• Compliance with security, audit, and regulatory standards (e.g., MAS guidelines, internal IT policies)

Requirements

• Minimum 5 years of hands-on experience in UNIX system support, with strong expertise in AIX
• Proven experience in banking, financial services, or government project environments
• Strong knowledge of AIX system administration, including volume management, file systems, clustering, NTP, DNS, SSH, and monitoring tools (e.g., TSM, ITM)
• Experience in production support (L2/L3) with exposure to incident, problem, and change management
• Solid experience in UNIX troubleshooting, performance tuning, and system optimization
• Hands-on experience with server clustering and high-availability environments
• Familiarity with DevOps tools and CI/CD pipelines
• Good understanding of IT security, vulnerability management, and compliance standards
• Knowledge of networking and data communication concepts
• Experience supporting middleware and enterprise applications on UNIX platforms is an advantage
• Regional support experience is preferred

Preferred Skills & Competencies

• Strong understanding of ITIL processes and service management best practices
• Ability to work in high-pressure, mission-critical environments
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent stakeholder management and communication skills
• Proactive, detail-oriented, and able to work independently
• Please note this is a shift-based role.

About Adecco

Adecco Group, headquartered in Zurich anda Fortune 500 company, is a global leader in HR solutions. Founded in 1996, weoffer services like temporary staffing, permanent placement, and recruitmentprocess outsourcing across over 60 countries. Adecco combines global reach withlocal expertise, using technology to enhance its HR ecosystem. The company iscommitted to corporate social responsibility, focusing on diversity,sustainability, and community development, and supports various industries,including IT, finance, healthcare, and manufacturing.

Traineeship Description

This position reports to the Key Account Manager. Manages the regional bid/tender process end-to-end to support new business wins, maximize strategic accounts, and drive innovation. Drafts and curates compliant proposals and sales collateral; coordinates timelines/deliverables with Sales; supports forecasting and performance reporting; and gathers market/tender intelligence. Acts as a trusted advisor to internal stakeholders on client requirements, risks, pricing structures, and service transition planning post-award.

Responsibilities

1. Tender Management & Proposal Writing

• Lead and manage the end-to-end tender process for new business opportunities
• Draft, format, and submit proposals in a clear, professional manner aligned with corporate and industry standards
• Ensure all tenders are compliant with internal governance and external client requirements

2. Advisory & Stakeholder Support

• Act as a trusted advisor to internal stakeholders, interpreting client requirements and identifying potential risks to the business
• Collaborate closely with Sales Managers to qualify tender opportunities and guide them through timelines and deliverables

3. Opportunity Identification & Delivery

• Proactively identify new tender and bid opportunities
• Coordinate all aspects of the tender process to ensure timely and high-quality submissions
• Develop transition plans and service delivery guidelines for post-award implementation

4. Sales Enablement & Insights

• Ensure all sales proposals and collateral are up to date, standardized, and aligned with brand and service standards
• Contribute to sales performance reporting, forecasts, and market intelligence gathering
• Support specific sales process tasks that improve operational efficiency and client satisfaction

Competencies to learn

1. Tendering & Proposal:

End-to-end management of tenders, RFQs, and sales proposals to support new and existing business opportunities. This includes ensuring compliance with client requirements and internal governance standards.

2. Commercial Acumen:

Understanding the commercial drivers behind staffing and workforce solutions, including pricing, margins, and cost structures.

3. Analytics & Reporting:

Supporting sales performance tracking, pipeline reporting, and management insights through accurate data analysis.

4. Communication:

Producing clear, professional written and verbal communications to support sales activities

5. Customer Focus:

Support the sales team in delivering a strong client experience by aligning proposals to client needs, strengthening our value proposition, and supporting deal conversion. Work closely with regional stakeholders and provide light client-facing support to ensure consistency and responsiveness throughout the sales process.

Attachment Duration Offered

• 6 Months

PowerPoint / Project Support Executive

Role Overview

We are looking for a highly organized Project Support Executive with strong presentation and documentation skills to support key transformation initiatives. This role involves working closely with technical and business stakeholders to create high-quality presentations and maintain accurate project documentation.

Key Responsibilities

• Develop clear, professional PowerPoint presentations for senior stakeholders
• Support project activities related to system upgrades and migration initiatives
• Capture Minutes of Meeting (MoM) accurately and in a structured format
• Document key discussions, action items, and follow-ups
• Coordinate with technical teams and business stakeholders to gather required inputs
• Ensure timely and accurate reporting of project updates

Required Skills

• 3–5 years of experience in project coordination or administrative support roles
• Advanced proficiency in Microsoft PowerPoint and MS Office tools
• Strong written and verbal communication skills
• Ability to structure information clearly for senior audiences
• Strong organizational and multitasking abilities

Preferred Skills

• Experience supporting IT or technology-related projects
• Exposure to banking or financial services environments
• Familiarity with project documentation standards and reporting practices

Application Note

Interested applicants may send their CV directly to shyam@aryan-solutions.com for consideration.

Sales Support Executive

• Work location: Toa Payoh (Nearest MRT station: Caldecott)

Responsibilities

• Plan & coordinate the Preventive Maintenance schedule with customers & Field Engineers. Escalate to CS Delivery Manager for non-compliance.
• Dispatch Field Services Engineers (FSE’s) and assign service orders based on the advice of the FSE on helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district
• Prepare billing for the completed Preventive Maintenance
• Generate Reports using excel ,vlookup and pivot table
• Answer customer calls and register them in the service management system following the call management process and quality compliance requirements
• Any adhoc duties assigned by Team Lead from time to time.

Requirements

• Possess good communication and interpersonal skills.
• At least 2 years of relevant experience
• Proficient in SAP, MS Office Applications and possess good knowledge of Excel (Pivot table and vlookup)
• Able to multi-task in fast pace environment
• Positive attitude, the enthusiasm to learn and the ability to work in a team

Key Responsibilities:

• Plan and deploy daily manpower resources according to weekly schedules
• Coordinate both contractual and ad hoc job schedules as part of the Client Success department
• Ensure adherence to internal SOPs and external quality standards (including ISO 9001 QMS)
• Handle and resolve customer complaints via phone and email; conduct follow-up service calls or visits to ensure satisfaction
• Serve as the Quality Management Representative to maintain ISO compliance
• Act as the Single Point of Contact for clients within the assigned zone
• Respond to customer enquiries and provide timely resolutions
• Execute billing-related activities
• Collaborate with Area Managers to meet operational KPIs
• Handle administrative tasks alongside other team members
• Perform any other related duties as assigned by immediate superior

Key Result Areas (KRAs):

• Timely and effective manpower deployment
• High customer satisfaction through proper handling of feedback
• Compliance with ISO 9001 QMS standards
• Accurate job scheduling and billing
• Achievement of operational productivity targets
• Strong coordination and communication within internal teams and with clients

Requirements:

• Minimum 2 years of relevant experience in pest control or a related service industry
• Preferably holds a diploma or tertiary qualification
• Familiarity with ERP systems is an advantage
• Possession of a valid NEA Vector Control Operator (VCO) license is a bonus
• Results-oriented, self-driven, and able to work independently
• Strong interpersonal, presentation, and communication skills
• Sociable and proactive in client engagement

Position: Analyst/Senior Analyst, Helpdesk Support- perm

We are hiring for Asian brokerage firm.

Our client is a leading brokerage and investment bank with a reach extending across ASEAN, the UK and the US, offers a comprehensive suite of services. These include corporate finance & advisory, navigating debt and equity capital markets, derivatives trading, brokerage and research for both retail and institutional investors, and prime brokerage.

Job Description

We are looking for a detail-oriented and customer-focused Helpdesk Officer to join our Client Services team. You will serve as the first point of contact for clients, handling front-line enquiries and ensuring smooth processing of account-related requests in a fast-paced financial services environment.

Key Responsibilities:

• Provide excellent front-line support to clients by attending to enquiries at the counter and via phone/email.
• Manage and respond to incoming emails in a timely and professional manner.
• Review and process retail and corporate account opening applications (both manual and digital).
• Assess and handle account update requests, dormant account reactivations, and account closures.
• Conduct thorough KYC/AML screening and due diligence for new client onboarding.
• Process client requests including share transfers and other related services.
• Perform ad-hoc duties as assigned by the Team Lead or Head of Client Services.

Requirement:

Diploma or bachelor’s degree in business, Finance, Banking, or a related field.

Experience:1–3 years of relevant experience in banking, brokerage, or financial services, preferably in client servicing, operations, or helpdesk.

Hands-on experience in retail and corporate account opening and client onboarding processes.

Familiarity with KYC/AML screening and regulatory requirements in the financial industry.

Experience handling customer enquiries in a front-line or counter service environment.

Exposure to processing account maintenance requests such as updates, reactivations, closures, and share transfers.

Strong communication and interpersonal skills with a customer service mindset.

Excellent attention to detail and accuracy when reviewing documentation.

Ability to multitask, prioritise effectively, and meet tight deadlines in a fast-paced environment.

Proficient in Microsoft Office applications, especially Excel and Outlook.

Strong organisational and email management skills.

Proactive team player who is willing to take on ad-hoc tasks.

If you are interested, please send your updated CV to jency.chan@tangspac.com or apply via the link.

EA Reg No: 25C2690

EA License: R22105542

We regret that only short-listed candidates will be notified.

Context of the Mission:

Louis Dreyfus Company (LDC) is a global leader in the processing of agricultural products and the merchandising of a diverse range of commodities. Founded and based in Europe, LDC has a strong presence in North and South America, Europe, Asia, the Middle East, and Africa. To support the growing needs for corporate reporting and analysis, LDC is implementing a new back-office solution based on SAP S/4 under the program named BOLD – BackOffice Louis Dreyfus. This role offers the opportunity to develop skills related to LDC’s core financial business processes within the S/4 Hana solution and to play a pivotal role in our ambitious SAP program.

Mission:

As a Business Analyst, you will ensure the effective implementation of business processes in our back-office systems. You will be the end-to-end owner of one or several key IT solutions within Back-Office Services, aligning the delivery roadmap, innovation pipeline, and continuous improvement plan with business needs. You will ensure support structures and run KPIs are maintained, and you will collaborate closely with business process owners (BPOs) or functional heads to prioritize initiatives.

In addition to the responsibilities outlined above, the primary mission of the Business Analyst will be to oversee the deployment of the finance core model for rollout. This involves:

• Coordinating with various stakeholders to ensure the seamless integration of the finance core model into the countries’ operations.
• Managing the project timeline and resources to achieve the successful implementation of the finance core model within the specified deadlines.
• Ensuring compliance with local regulations and financial standards during the deployment process.
• Providing training and support to local teams to facilitate the adoption of the new finance core model.
• Monitoring and evaluating the performance of the finance core model post-deployment to ensure it meets business requirements and KPIs.

This role is critical to the success of the countries’ rollout and requires a high level of expertise in financial processes, project management, and stakeholder collaboration.

Key Responsibilities:

Solution Delivery & Management:

• Develop and manage the solution delivery, ensuring alignment with business needs.
• Conduct an animated workshop to provide detailed presentations, step-by-step guides, compliance training, hands-on sessions, and Q&A to ensure successful deployment and adoption of the finance core model.
• Ensure support structures and KPIs are maintained.
• Act as the primary point of contact for aligning solution priorities with BPOs and functional heads.

Governance & Strategy:

• Develop strategies, initiatives, and communication plans to maximize value, adoption, and satisfaction of the solution.
• Own the delivery and associated metrics (e.g., SLA).
• Manage enhancement requests and prioritize them in collaboration with business stakeholders.
• Handle support escalations at level 3 when necessary to ensure continuity.

Stakeholder Management:

• Collaborate with vendors to ensure expected performance levels.
• Ensure business analysts effectively address requirements from business partners/BPO networks.
• Oversee and control any implementation impacting your solution, managing dependencies with other solutions.

Documentation & Change Management:

• Ensure documentation is up-to-date.
• Manage the transition to Run phase.
• Work closely with various departments to design cross-application flows and ensure process maintenance and enhancement.

Leadership:

• Lead and manage team capacity and activities.
• Champion change management processes.
• Provide functional and SAP expertise guidance to the team.
• Support strategic decision-making and long-term solution planning.
• Conduct business relationship management to align priorities and ensure business value.
• Develop action plans for continuous improvement and address recurrent incidents.
• Foster skill development within the team.

Support:

• Support AMS teams for complex topics.
• Perform knowledge transfer to support teams, enhancing their autonomy.
• Provide solution guidance.

Required Skills and Experience:

Technical Skills:

• Must: Experienced in IT best practices.
• Plus: Proficiency in SAP FI CO, test campaign executions & automation tools, interface implementation, JIRA, and ServiceNow.

Soft Skills:

• Must: Excellent relationship-building skills, ability to work with multiple teams, fast learner, adaptability, critical thinking, strong analytical, synthesis, and communication skills, flexibility, and comfort with ambiguity.

Experience:

• Must: Minimum 5 years of experience in IT project management, including SAP FICO experience.
• Plus: Experience in an international, multicultural environment, within a large IT company, and in a team-oriented and collaborative setting.

Languages:

• Fluent in English.

Education:

• Master’s degree (or equivalent) in a related field.

Job Description

• Liaise with Branch’s front-office and back-office departments in processing of credit and trade transactions.
• Evaluate corporate credit risk relating to credit terms and conditions prior to drawdown of facilities, to ensure full compliance and adherence prior to sign-off.
• Monitor and ensure the applicable credit terms and conditions, repayment capability, conducts of account, securities and guarantees are under control.
• Close monitoring of the related risks and other material developments for the credit risk assets, and to timely propose applicable risk solutions in accordance to Credit Risk Management framework and other related risk requirements.
• Timely completing all risk management reports (including but not limited to Credit Asset Risk Limit Report, RWA, Commitment and Unused Limit Report, Branch’s Asset Analysis Report etc) and other reporting assignments.
• Implementing the branch and Head Office’s designated risk related policies and instructions.
• Drafting and updating credit management policy and procedure.
• Writing of reports in Business Chinese for submission to Head Office, and complete other reporting duties such as MAS610.
• Execute other adhoc assignments assigned by department manager.

Job Requirement

• Degree in Banking/Finance or equivalent professional qualification such as ACCA, CFA, FRM and etc.
• Minimum 6 years of experience in banking risk management
• Good knowledge in finance, commercial laws, industries, political , economic environments in the global financial markets
• Good knowledge of credit assessment processes/procedures
• Able to work under pressure/tight deadlines.

Details:

• General secretarial and clerical functions relating in particular to Conveyancing works.
• Maintenance of files and records.
• Provide secretarial assistance as needed.

Requirements:

• No experience is welcome to apply.
• Candidates with experience in conveyancing work will have an added advantage.
• Strong communication skills, enthusiasm, and a positive attitude.
• Proficient in Microsoft Office Applications.
• Ability to thrive in a fast-paced work environment.