Total 553 programme director job vacancies in Islandwide

Job Description
You will be a partner to our client and the respective stakeholders to deliver effective course management services towards achieving their operational objectives. You will carry out your responsibility and efficiently.

Pre-Course

• Liaise with Course Coordinator/Business Development team on class schedule

• Course run/intake creation in training management system & publish course on website

Course Registration

• Monitor enrolment and provide weekly update

• Verify and follow up on applicants’ minimum entry requirements and documents

• Liaise with applicants/companies on course registration matters including payment matters

Course Confirmation

• Send confirmation email to applicants and billing for company sponsored applicants

Course Preparation

• Upload timetable in training management system

• Liaise with Course Coordinator on course notes and other course logistics

Post-Course

• Ensure attendance and assessment results are updated in training management system

• Check all payment has been received

• Notify learners on their results and trigger cert issuance in training management system

Course Cancellation

• Update course status in training management system and inform course coordinator/trainer on the cancellation

Requirements
• ITE Certificate holder or higher or with relevant working experience.

• Have good English proficiency.

• Good Communication skills are required to liaise closely with Trainers.

• Possesses basic information and communication technology (ICT) skills.

• Team player.

WFO - Dover, M-F: 8.30am - 6.00pm
1-year contract

Responsibilities:

• Lead the planning, execution, and monitoring of outreach activities and intervention programs tailored for children, youths, and families
• Execute outreach activities and intervention programmes for children, youths, and families.
• Ensure the successful delivery of programme goals by monitoring progress and implementing improvements based on regular evaluations.
• Foster positive working relationships with key stakeholders and volunteers, taking the lead in facilitating collaborative initiatives that uplifts the community.
• Co-develop and implement volunteer training to support the community work.
• Maintain timely documentation and accurate data management systems to ensure seamless service delivery.
• Commit to a flexible schedule, including at least two nights per month and occasional weekend work.
• Other Administrative duties.
• Organizational duties or projects as assigned.

Requirements:

• Degree holder.
• Relevant experience in working with children and youths is preferred.
• Passionate about improving the well-being and resilience of families from lower-income backgrounds
• Strong interpersonal and communication skills to engage effectively with youths, families, and stakeholders.
• A team player with excellent organizational and administrative abilities.
• Exhibits personal effectiveness, independence, and strong time management skills.
• Demonstrates resourcefulness and a proactive approach to problem-solving.
• Maintains a growth mindset, showing a consistent eagerness to acquire new skills and adapt to evolving community needs.

Work Location: Simei

If you are interested to join us, please apply via Fei Yue Career Portal: https://careers.fycs.org/

For your privacy and security, kindly refrain from including your NRIC number in your application form or resume.

• Prepares, analyzes and reports to leadership monthly department reports including but not limited to utilization, production, billing accuracy and timeliness of general operations.
• Maximizes software programs for effective and efficient data collection and reporting.
• Leads quality improvement projects and develops testing and training documents.
• Manages planning development and improvement.
• Analyzes all operations and business practices to improve efficiency in patient scheduling.
• Serves a liaison with outside agencies.
• Oversees development opportunities for Aesthetics support staff in all locations.
• Commits to the CEO's Leadership Expectations as a leader of people and working as part of the Leadership Team.
• Actively participate in Leadership Forum.
• Communicates with customers and staff at all levels of the organizations.
• Develops and maintains policies and procedures as appropriate to role.
• Actively participates with Human Resource in the hiring process.
• Develops and coordinates new hire on-boarding process and continued training programs for all staff within the department.
• Develop and Bring in Sales

Senior Lead – BCBS 239 Data Risk & Compliance

Overview

We are seeking an experienced Senior Lead to drive and oversee compliance with BCBS 239 (Basel Committee on Banking Supervision – Principles for Effective Risk Data Aggregation and Risk Reporting). This role is responsible for ensuring that data governance, risk data aggregation, reporting frameworks and controls meet regulatory expectations, while also aligning broader data risk management practices across the organization.

________________________________________

Key Responsibilities

BCBS 239 Compliance & Governance

• Lead the design, implementation, and continuous improvement of frameworks aligning with BCBS 239 principles, including data governance, architecture, and risk reporting.

• Ensure adherence to all BCBS 239 principles such as accuracy, completeness, timeliness, adaptability, and integrity of risk data.

• Act as the subject matter expert (SME) on BCBS 239, advising senior stakeholders and regulators as needed.

• Support regulatory audits, reviews, and supervisory engagements related to risk data and reporting.

________________________________________

Data Risk Management

• Define and maintain a data risk management framework aligned with BCBS 239 and enterprise risk policies.

• Identify, assess, and mitigate risks related to data quality, lineage, aggregation, and reporting.

• Establish and track key risk indicators (KRIs) and data quality metrics.

• Drive remediation plans for identified data control gaps and issues.

________________________________________

Data Governance & Controls

• Collaborate with Data Governance teams to enforce policies on data ownership, stewardship, lineage, and metadata management.

• Ensure robust data controls across critical risk data elements (CDEs).

• Implement and monitor data quality controls, issue management processes, and governance forums.

• Oversee data lineage documentation and traceability from source to report.

________________________________________

Risk Data Aggregation & Reporting

• Ensure risk data aggregation capabilities meet regulatory expectations, including accuracy, completeness, and timeliness.

• Oversee the design and validation of risk reporting frameworks and dashboards.

• Partner with Risk, Finance, and Technology teams to ensure consistent and reliable reporting.

• Support stress testing, capital planning, and regulatory reporting requirements.

________________________________________

Stakeholder Engagement & Leadership

• Engage with senior stakeholders across Risk, Technology, Finance, and Compliance functions.

• Provide leadership and oversight to cross-functional teams and programs.

• Act as a key liaison with regulators and internal audit teams.

• Deliver training and awareness programs on BCBS 239 and data risk.

________________________________________

Change & Transformation

• Lead strategic initiatives to enhance data capabilities, tools, and processes.

• Drive data modernization efforts, including adoption of automation and advanced analytics.

• Ensure BCBS 239 considerations are embedded in transformation programs and system implementations.

________________________________________

Required Qualifications

• 10+ years of experience in risk, data governance, or regulatory compliance within financial services.

• Strong expertise in BCBS 239 principles and implementation.

• Proven experience in data risk management, data quality, and risk reporting frameworks.

• Experience with regulatory engagement, audits, and remediation programs.

________________________________________

Key Skills & Competencies

• Deep understanding of risk data aggregation and data governance frameworks.

• Strong analytical and problem-solving skills.

• Knowledge of data architecture, lineage tools, and data quality platforms.

• Excellent stakeholder management and communication skills.

• Ability to lead complex, cross-functional initiatives.

________________________________________

Preferred Qualifications

• Experience working with global regulators (e.g., PRA, ECB, MAS, Fed).

• Familiarity with Basel regulations, stress testing (CCAR/ICAAP), and capital reporting.

• Certifications in risk management (FRM, PRM) or data governance (e.g., DCAM, DAMA).

________________________________________

Success Measures

• Demonstrated compliance with BCBS 239 principles.

• Improvement in data quality metrics and reduction of data-related risk issues.

• Successful completion of regulatory reviews and audits.

• Strengthened data governance and risk reporting capabilities.

Work Schedule: This role follows a Tuesday to Saturday schedule, 9:00 AM to 6:00 PM. Time-off in lieu will be provided for work performed on Sundays or Public Holidays.

JOB PURPOSE

Provide planning, development, and implementation of key activities and initiatives aimed at building up the national donor pool as well as maintaining and growing our pool of dedicated volunteers.

Working in close partnership with key stakeholders from Blood Services Group (BSG) and Singapore Red Cross (SRC), the incumbent will engage educational institutions, corporate, government, and community organisations to educate, recruit, retain, and recognise blood donors while organising community blood drives and group donations to build the national blood supply.

In addition, she/he will recruit, mobilise and engage eligible volunteers to support relevant public education, donor engagement, tele-recruitment, outreach activities and blood-donation-related activities.

KEY RESPONSIBILITIES

● Gain an in-depth understanding of their Bloodmobile Organiser (BMO) portfolios, including identifying past collection trends and collaboration histories

● Work closely with the Head of Operations to develop and implement strategies to recruit, retain and recognise blood donors

● Collaborate with internal and external stakeholders to promote blood donation and organise blood drives in the community

● Undertake outreach and engagement activities towards expanding the donor pool (especially youths), including planning and organising roadshows, guided tours in the bloodbank, conducting educational talks in schools, community partners etc

● Serve as the focal point for all public enquiries and represent Blood Donor Programme (BDP) and/or the Singapore Red Cross at public and external events as required

● Co-lead BDP’s volunteer programme, including recruiting, engaging, mobilising and managing our volunteer pool

● Conduct relevant training to volunteers on blood donor recruitment and servicing

● Undertake relevant administrative tasks, including but not limited to creating and maintaining volunteer and blood-drive records, developing and updating SOPs and educational collateral, undertaking quarterly and annual reporting and audit tasks, etc

● Other duties as assigned

JOB SPECIFICATION

Qualifications:

● Diploma or Degree in any discipline

Experience:

● Two (2) years of relevant experience in a relevant role

● Candidate(s) with a history of relevant voluntary/internship experience will be added advantage

● Candidate(s) with more experience will be considered as Senior Executive

Required experience, skills, and knowledge

● Demonstrated interest in the non-profit/charity sector

● Familiarity with the blood donation landscape and donor behaviour in Singapore

● Undertake sales, marketing/communications, account management and business planning activities

● Experience in project or event management will be advantageous

● Able to deliver talks to large audience and conduct guided tours for diverse groups of people

● Ability to prioritise work responsibilities/multitask, organise own work schedule

● Think on the feet, make decisions and carry out responsibilities without the need for direct supervision

● Communicate, negotiate, and engage professionally and confidently with people from all walks of life

● Self-motivated, responsible, adopts a proactive approach to every aspect of work

● Manage, grow, and utilise a team of volunteers from diverse backgrounds and with different interests/skill sets

● Strong verbal and written communication skills, including the ability to tailor key messages and adopt different approaches for different audiences

● Able to deliver a high level of customer service skills and a keen eye for detail

● Business-level proficiency in Microsoft Office

● Able to multi-task and work under tight timelines

● Willing to work on weekends/public holidays/outside office hours as and when required

Administration & Operations

• Responsible to ESH Head and Director in all matters pertaining to the administration and programme planning of ESH On-site services.

• Recommend policies and practices for the efficient and effective operation and management of services and assist ESH, Lead and Director in implementing those policies and practices.

• Responsible for achieving key performance indicators in the client reach, outcomes and impact, providing progress reports and assisting in data analysis for planning and reporting purposes.

Service Delivery, Development and Sustainability

• Supervise the programme planning and delivery which include developing / implementing service elements that are evidence-informed and clinical relevance for clients and families.

• Oversee the enrolment of clients into the on-site services.

• Develop and work with the multidisciplinary team, ensuring efficient use of staff and volunteers.

• Responsible for ground sensing to find out the needs of the clients/caregivers in the area (working closely with the Outreach Services Team) and which programmes to prioritise.

Assist the Programme Manager in programme planning and delivery which include developing / implementing activities that are evidence-informed and clinical relevance for clients, caregivers and families.

• Plan client and caregiver training programmes, group activities and/or events

• Conduct pre-post or 6-monthly programme evaluation, update clients’ progress, collate and anlyse statistics, as needed.

• Coordinate or conduct training for clients and caregivers in community living, social and emotional wellbeing, physical maintenance and vocational activities.

• Ensure the safety and wellbeing of the clients.

Networking & Professional Matters

• Engage and partner referral agencies, community organisations and any other relevant agencies, for programming and events

• Participate in events organised or supported by SPD and assist the organisation in developing strong networks with other Social Service Agencies (SSA), community organizations and funding bodies like MSF, SSOs, PA, NCSS, SG Enable.

• Responsible for the booking of facilities within the CC and working with community partners to plan for social inclusion activities

Other Duties

• Any other duties as may be assigned from time to time.

Job Requirement

• A Degree or Diploma in social sciences or related discipline

• Fresh graduates are welcome to apply

• Relevant experience (3 years or more) in managing programmes for people with disabilities would be advantageous, though not mandatory

• Analytical, flexible, resilient, and able to see different perspectives and draw connectivity

• Confident as an independent project/team lead who can foster good teamwork

• Able to work on weekday evenings, Saturdays and/or Sundays

Work location: Buona Vista
Working hours: Monday to Friday office hours
Salary: $2650 per month

6 months contract

Job Scope:

• Provide administrative and logistical support for training programmes, workshops, and events
• Manage end-to-end programme administration
• Handle course setup and records, participant registration and communication, and post-course evaluations
• Coordinate logistics such as venue setup, materials preparation, and travel arrangements
• Liaise with internal stakeholders and vendors to ensure smooth programme execution
• Support procurement processes, budget tracking, billing, and payments
• Maintain accurate documentation and ensure compliance with service standards

Requirements:

• Diploma in any field
• Experience in administration, operations, coordination or events support
• Proficient in Microsoft Office and familiar with virtual platforms
• Strong attention to detail and accuracy
• Good communication and interpersonal skills

Interested applicants may apply or email your CV to nadirah.hirwandy@tg-hr.com

SINGAPOREANS ONLY

Work location: Outram
Working hours: Monday to Friday office hours
Salary: up to $3200 per month

12 months contract

Job Scope:

• Manage and maintain proper filing, scanning, and uploading of records into internal systems
• Ensure accurate tracking and storage of documentation in compliance with internal processes
• Review and verify voucher submissions
• Coordinate with stakeholders to ensure completeness and accuracy of submissions
• Issue payment links and follow up on outstanding or incomplete requests
• Maintain and update master lists of IT accounts
• Review device usage logs and identify discrepancies or anomalies
• Maintain tracking of after-office-hours system access
• Track referral data and support data consolidation for programme reporting
• Conduct follow-up calls or surveys with participants and stakeholders
• Support documentation of outcomes and follow-up care
• Assist with ad-hoc tasks and initiatives as required

Requirements:

• Degree in any field
• Experience in administrative, operations, or programme support roles
• Experience in handling data tracking, documentation, and stakeholder coordination
• Proficient in Microsoft Office
• Good communication skills to engage with stakeholders
• Comfortable multitasking and working independently

Interested applicants may apply or email your CV to nadirah.hirwandy@tg-hr.com

SINGAPOREANS ONLY

Work location: Pasir Panjang
Working hours: Monday to Friday office hours
Salary: $3450 per month

12 months contract

Job Scope:

• Provide administrative and logistical support for programmes
• Coordinate participant engagement, including invitations, registration, and onboarding
• Track registrations and attendance, ensuring accurate reporting and follow-ups
• Handle queries related to event participation, ensuring a smooth guest experience
• Assist in drafting and coordinating public communications
• Provide ad-hoc administrative support as required

Requirements:

• Degree in Communications, International Relations, Business Administration, or a related field
• Experience in managing registrations, tracking, and reimbursements
• Experience in event planning, logistics coordination and public communications
• Proficient in Microsoft Office (Word and Excel)
• Good written and verbal communication skills

Interested applicants may apply or email your CV to nadirah.hirwandy@tg-hr.com

SINGAPOREANS ONLY

Duties and Responsibilities

1. Be aligned and act in accordance to SMRT's Vision, Mission, Service Standard and Core Values.

2. Ensure good understanding, knowledge and skills needed for all maintenance activities and provide support for staff training.

3. Lead and supervise a team of Technical Officer(s) to perform preventive, corrective, overhaul, troubleshooting, engineering analysis, investigation or any assigned maintenance activities on all rolling stocks, depot and workshop equipment.

4. Assist to plan and coordinate staff deployment and shift roster to optimise resources utilisation.

5. Verify and ensure all tasks executed by the team are in accordance to latest Work Instructions, Quality, Maintenance, Operational and Safety Procedures, and to ensure personal and peers’ safety at all times.

6. Ensure spares, tools and equipment used are in good condition and calibrated if necessary.

7. Perform train shunting activities and operate depot equipment, maintenance vehicles and maintenance equipment to support maintenance activities of the group.

8. Verify and ensure work records done by the team are updated factually, accurately and timely on Work Records Form and on the Maintenance Management System

9. Report immediately any abnormalities or practices observed that are not in accordance to Work Instructions, Quality, Maintenance, Operational and Safety Procedures.

10. Adopt KAIZEN methodology (5M, 5S & 5W) to eliminate 8 Wastes and improve Productivity and Value of work performed.

11. Provide support to staff, contractors or any other personnel who are required to perform work on depot and all rolling stocks.

12. To support the group during incidents, accidents and emergencies.

13. Ensure excellent housekeeping are maintained within all work areas.

14. Maintain a high level of work discipline and standards.

15. Perform any other task as assigned.

Fun and meaningful role teaching kids about coding!

No experience? No problem. If you enjoy tech and working with children, this is for you.

What You’ll Do

• Deliver fun and interactive coding and robotics lessons.
• Teach basic programming using visual tools (e.g. Scratch) and simple AI concepts.
• Guide students in hands-on activities using robotics kits and devices.
• Create a positive and engaging classroom environment.
• Handle simple admin tasks. (attendance, feedback)

What We’re Looking For

• Interest in coding, technology, or education.
• Enjoy working with children and engaging a class.
• Responsible and able to manage a classroom independently.
• Open to learning new tech skills. (training provided)

Why Join Us

• Paid training provided – no experience required
• Meaningful role shaping young learners in tech

Requirements:

• Singaporean Only.
• Minimum Diploma/Degree in any field or its equivalent.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data as it is not required at this application stage.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Ho Kah Yeow | R1879233

ScienTec Consulting Pte Ltd |11C5781

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

About the Role

Aureus Group is looking for Centre Directors who can lead and mentor a team of Customer Service Executives in the direction of working towards the company goals. They need to be equipped with strong organization and sales skills, with extensive product knowledge and able to provide excellent customer service in order to ensure that he/she can promote the company and our programmes effectively.

Job Responsibilities:

• Conduct assigned number of outgoing sales calls daily
• Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth
• Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
• Answer all incoming phone calls and emails in a timely and professional manner
• Conduct sales activities and events to support the team with lead generation and conversions
• Retain existing customers through effective problem solving and ensure that all team members uphold the highest quality of service standards at all times
• Ensure desirable centre growth by providing excellent customer service and mitigate student turnover
• Maintain or exceed assigned closure or conversion rate target for all trials to enrolments to ensure maximum output from leads.
• Plan, manage, and execute teacher growth plans in order to achieve monthly teacher targets assigned by the management for respective centre
• Performing any other duties and responsibilities as assigned by the Management
• General Administration

Hiring Criteria:

• At least 2-3 years’ experience in the customer service field, with at least 1 year in a manager-level position
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Gross Salary of $4,000 - $5,000
• Various Performance and Incentive Bonuses
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

Roles & Responsibilities

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

About the Role

Aureus Group is looking for Centre Directors who can lead and mentor a team of Customer Service Executives in the direction of working towards the company goals. They need to be equipped with strong organization and sales skills, with extensive product knowledge and able to provide excellent customer service in order to ensure that he/she can promote the company and our programmes effectively.

Job Responsibilities:

• Conduct assigned number of outgoing sales calls daily
• Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth
• Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
• Answer all incoming phone calls and emails in a timely and professional manner
• Conduct sales activities and events to support the team with lead generation and conversions
• Retain existing customers through effective problem solving and ensure that all team members uphold the highest quality of service standards at all times
• Ensure desirable centre growth by providing excellent customer service and mitigate student turnover
• Maintain or exceed assigned closure or conversion rate target for all trials to enrolments to ensure maximum output from leads.
• Plan, manage, and execute teacher growth plans in order to achieve monthly teacher targets assigned by the management for respective centre
• Performing any other duties and responsibilities as assigned by the Management
• General Administration

Hiring Criteria:

• At least 2-3 years’ experience in the customer service field, with at least 1 year in a manager-level position
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Gross Salary of $4,000 - $5,000
• Various Performance and Incentive Bonuses
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

Roles & Responsibilities

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

About the Role

Aureus Group is looking for Centre Directors who can lead and mentor a team of Customer Service Executives in the direction of working towards the company goals. They need to be equipped with strong organization and sales skills, with extensive product knowledge and able to provide excellent customer service in order to ensure that he/she can promote the company and our programmes effectively.

Job Responsibilities:

• Conduct assigned number of outgoing sales calls daily
• Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth
• Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
• Answer all incoming phone calls and emails in a timely and professional manner
• Conduct sales activities and events to support the team with lead generation and conversions
• Retain existing customers through effective problem solving and ensure that all team members uphold the highest quality of service standards at all times
• Ensure desirable centre growth by providing excellent customer service and mitigate student turnover
• Maintain or exceed assigned closure or conversion rate target for all trials to enrolments to ensure maximum output from leads.
• Plan, manage, and execute teacher growth plans in order to achieve monthly teacher targets assigned by the management for respective centre
• Performing any other duties and responsibilities as assigned by the Management
• General Administration

Hiring Criteria:

• At least 2-3 years’ experience in the customer service field, with at least 1 year in a manager-level position
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Gross Salary of $4,000 - $5,000
• Various Performance and Incentive Bonuses
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

Roles & Responsibilities

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

About the Role

Aureus Group is looking for Centre Directors who can lead and mentor a team of Customer Service Executives in the direction of working towards the company goals. They need to be equipped with strong organization and sales skills, with extensive product knowledge and able to provide excellent customer service in order to ensure that he/she can promote the company and our programmes effectively.

Job Responsibilities:

• Conduct assigned number of outgoing sales calls daily
• Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth
• Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
• Answer all incoming phone calls and emails in a timely and professional manner
• Conduct sales activities and events to support the team with lead generation and conversions
• Retain existing customers through effective problem solving and ensure that all team members uphold the highest quality of service standards at all times
• Ensure desirable centre growth by providing excellent customer service and mitigate student turnover
• Maintain or exceed assigned closure or conversion rate target for all trials to enrolments to ensure maximum output from leads.
• Plan, manage, and execute teacher growth plans in order to achieve monthly teacher targets assigned by the management for respective centre
• Performing any other duties and responsibilities as assigned by the Management
• General Administration

Hiring Criteria:

• At least 2-3 years’ experience in the customer service field, with at least 1 year in a manager-level position
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Gross Salary of $4,000 - $5,000
• Various Performance and Incentive Bonuses
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided