Total 29 job vacancies by Encompasse

Job Description
•Reports to Contact Centre Team Lead

•Handle customer service hotline, email, and live chat, and provide first level of supports from OMNI Channels

•Resolve customer queries efficiently and escalate issues promptly

• Follow Standard Operating Procedures closely

• Work as a team and ensure that the contact centre service level is met

Requirements

• Diploma / GCE “A” Level / NITEC / GEO ‘O’ Level or equivalent

• Minimum C5 for English ‘O’ level

• At least 2 years of relevant working experience in contact centre environment and/or service-related industry

•Pleasant disposition with good communication skills

•Fluency in a second language

•Computer literate and good typing and writing skills

WFO - Ang Mo Kio, M-F: 8am - 5:30pm

Job Description
You will be a partner to our client and the respective stakeholders to deliver effective course management services towards achieving their operational objectives. You will carry out your responsibility and efficiently.

Pre-Course

• Liaise with Course Coordinator/Business Development team on class schedule

• Course run/intake creation in training management system & publish course on website

Course Registration

• Monitor enrolment and provide weekly update

• Verify and follow up on applicants’ minimum entry requirements and documents

• Liaise with applicants/companies on course registration matters including payment matters

Course Confirmation

• Send confirmation email to applicants and billing for company sponsored applicants

Course Preparation

• Upload timetable in training management system

• Liaise with Course Coordinator on course notes and other course logistics

Post-Course

• Ensure attendance and assessment results are updated in training management system

• Check all payment has been received

• Notify learners on their results and trigger cert issuance in training management system

Course Cancellation

• Update course status in training management system and inform course coordinator/trainer on the cancellation

Requirements
• ITE Certificate holder or higher or with relevant working experience.

• Have good English proficiency.

• Good Communication skills are required to liaise closely with Trainers.

• Possesses basic information and communication technology (ICT) skills.

• Team player.

WFO - Dover

M-F: 8.30am - 6.00pm

Job Description
Performance Management – Achieve operational goals and key performance indicators that are stipulated by the Client in an accurate and timely manner in accordance with the requirement.

Operation Management – Handle the day-to-day operations in Admin Matters such as, Contract Management / Finance Management / Project Administration / Staff Screening / Staff Onboarding and Off Boarding / User Access Review / Annual Review of Roles and Access Rights for the client’s team / and any other administrative task as assigned by the Client from time to time.

Customer Service – Staff handles and executes the customer service support initiatives to deliver a highly professional standard of service to customers.

Employee Development – Staff will have to grow and develop in their job skills through training to their fullest potential and to be able to leverage on their strengths for better performance. This will allow them to meet Client’s expectations.

Teamwork – Staff must be able to work as a team and to cover one another during absence so that there is no stoppage in the delivery of services to the Client. While working as a team, they are to ensure consistency, fairness and prudence in decisions making as well as the services being delivered.

Process Review – Identify process and/or system gaps and propose enhancements to improve productivity and accuracy. Review, streamline and implement solutions to enhance operational efficiency and effectiveness.

Requirements
• Minimally a Diploma in any discipline (Fresh graduates can apply)

• Good interpersonal and communication skills, both oral and written

• Must uphold strong code of work ethics, in particular confidentiality of information

• Detailed and Meticulous

• Result oriented

WFO - Shenton Way

M-F: 8.00am - 5.30pm

Time and Work Location - 9.30am to 7pm at Depot Road

To deliver excellent service quality at service counters which handle customer registrations and processing, enquiries and requests in accordance to service standards, processes and policies.

The individual is responsible to provide consistent and excellent quality services to the visitors, which may include VIP visitors, and to achieve service standards for frontline customer services.

Key responsibilities and functions include:

1. Receive and welcome the visitors with a polite and cheerful disposition
2. Register and enroll visitors facial recognition efficiently and accurately
3. Provide efficient queue management and crowd control where needed
4. Protect and maintain accurate and updated visitor records according to PDPA requirements
5. Key management including issue, return and accounting for all keys on a daily basis
6. Able to multitask and to work fast
7. Respond and explain appropriately to public enquiries and requests according to guidelines and policies.
8. Monitor attendance and prepare report as needed.
9. Comply and adhere to SOPs, policies, guidelines and processes
10. Flexibility to change roster should there be a need to.
11. Manage records, documents and files in support of required activities for pre-enlistment. This would include organising and updating records and files, scanning and uploading of documents to system.
12. To participate in digitisation exercises, organising files and documents as necessary.

• Track record for excellent Customer Service
• Able to learn quickly and adapt to changes.
• Good interpersonal and communication skills
• Good command of English (written and spoken).
• IT savvy and familiar with common software.
• WSQ certification in customer service is an advantage

Job Description

1. Provide administrative support to NSREC admin and operations.

2. Working knowledge or proficient in MS Word and Excel.

3. Process oriented and able to work well on data details.

4. Good spoken and written English and other languages if any.

5. Experience with customer services if any.

EDUCATION

Preferably Polytechnic Diploma.

EXPERIENCE

Fresh graduates can be considered.

SKILLS

Good interpersonal and communication skills with passion for customer service.

Good command of English (written and spoken) is preferred.

IT savvy and familiar with common software.

WFO

M-F: 8.30am - 6pm

Work Location - Hillview

Job Description
1. Process claims applications including eligibility checks and document verification

2. Coordinate with claimants, training providers and internal stakeholders to ensure timely and complete submission of required document

3. Track claim processing status and update internal systems and database accurately

4. Manage appeals and enquiries on claim applications in accordance with established service standards and response timelines

5. Participate in continuous improvements to enhance operational efficiency and transparency

6. Provide support to other projects

Requirements
1. At least A level or Diploma holder

2. 1 to 2 years of working experiences (preferably) in processing claims, disbursement and refund

3. Good interpersonal and communicate skills (oral and written)

4. Must uphold strong code of work ethics and confidentiality of information

5. Detailed and meticulous

6. Diligent and committed to meet deadlines

7. Good working knowledge of Microsoft Office, especially in using MS Excel

2-year contract

WFO in Ang Mo Kio, M-F: 8.30am - 6pm

Job Description

- To provide Training administration support Adult Educators (AE) and learners subscribed to ALL WSQ programmes.

- Managing of all service requests (Withdrawal, Rescheduling (Training/Assessment), Re-assessment and Deferment).

- Checking and verifying learner’s attendances, past module results and approving of current module results in training management’s system.

- Attending to all queries sent via Customer Service Relationship Management System (CRMS) within a day.

- Ensure that enrolment and attendance via TPG is captured promptly.

- Any other Ad-Hoc duties that are training administration related

Requirements
- ITE certificate holder or higher with at least 2 years of experience in customer service and training/operations management.

- Good communication skills, both written and spoken.

- Ability to deal with customers effectively, in a friendly and professional manner, and has good stress tolerance.

- Possess good decision-making and problem-solving abilities to respond to complaints and questions and to think quickly

during customer interactions.

- Strong attention to details, with good organizational and multi-tasking ability, with the ability to write and communicate clearly.

- A team player with strong interpersonal skills and a service excellence mindset, committed to delivering high quality work.

- Adaptable, receptive to change and able to thrive in a fast-paced environment.

WFO in Paya Lebar
M-F: 8.30am - 6.00pm
2-year contract

A church in Dover has the following vacancy -          ACCOUNTANT/ACCOUNTS EXECUTIVE

Reporting: Reports generally to the Pastor-in-Charge through the Office Manager and specifically to the Church Treasurer and Finance Chairperson for the financial matters of the Church.

Primary Responsibility:  

Responsible for maintaining accurate, complete, and timely accounting records, and for preparing reliable financial statements in accordance with established accounting principles and the financial policies of the Church.

Duties:

Finance-Related Duties:

Reporting to the Church Treasurer and Finance Chairperson

a)     Work closely with the Finance Committee in the preparation, consolidation, and collation of annual budgets.

b)     Support the Finance Committee in the review, implementation, and compliance of financial policies and procedures;

c)     Record, maintain and update pledges made during the annual pledge drive;

d)     Prepare for and liaise with external auditors for the annual audit;

e)     To be responsible for the processing, depositing, recording and disbursement of all church monies in accordance with established accounting principles and financial policies of the church;

f)      Maintain accurate, complete and up-to-date records of all financial and banking transactions including bank reconciliations.

g)     Process accounts payable, ensuring that all payments are properly authorised and made in a timely manner.

h)        Update weekly collections in the donors' pledge database and prepare weekly and monthly reconciliations between the pledge/contributions records and the general ledger;

i)          Prepare and issue monthly giving statements to donors;

j)          Coordinate with Church Ministries and another Centre to ensure proper recording of receipts and disbursement, and to provide financial reports where required.

k)        Prepare monthly financial statements, including analysis of actual versus budgeted figures, for submission to the Finance Committee monthly. To monitor cash flow while highlighting any significant variances or anticipated budgetary changes.

l)          Prepare periodic GST returns for review and ensure timely submission to IRAS.

m)      Create and maintain and update capital expenditure records, including fixed asset registers.

n)        Ensure regular system backups of pledges and accounting databases and maintain strict confidentiality of all financial contribution information.

o)        Prepare and administer bank documentation relating to changes in bank signatories, placement of fixed deposits and other banking matters.

p)        Assist with the implementation or transition of accounting systems, where applicable.

Other Duties

Reporting to the Pastor-in-Charge through the Office Manager
a)   Perform general reception and front-desk duties, including answering telephone calls, attending to visitors, responding to the doorbell, and managing the issuance and control of keys for church premises.

b)   Take, prepare, and maintain minutes of staff meetings when assigned according to the duty roster.

c)   Be rostered to work on selected weekends in accordance with operational requirements (Once a month half day on a Saturday, once a month half day on a Sunday)

d) Perform any other duties as may be assigned by the Pastor-in-Charge.

Requirements

·       At least 5 years of experience in accounting handling full sets of accounts.

·       Diploma/Degree in Accountancy or CA qualifications preferred.

·      Proficient in MS office suite specifically Excel, PowerPoint and Word

·      Working knowledge of MYOB and XERO Accounting software would be advantageous.

·      Able to work independently and a good team player

·      Able to communicate with all levels

·      Effective time management skills and adherence to deadlines

·      Committed and meticulous

Job Description
1. Grant Processing: manage appeals on claims applications and disbursements including eligibility checks and document verification

2. Coordinate with claimants, training providers and internal stakeholders to ensure timely and complete submission of required document

3. Track appeal processing status and update internal systems and database accurately

4. Participate in continuous improvements to enhance operational efficiency and transparency

5. Provide support to other projects

Requirements
1. At least A level or Diploma holder

2. 1 to 2 years of working experiences (preferably) in processing claims, disbursement, and refund

3. Good interpersonal and communicate skills (oral and written)

4. Must uphold strong code of work ethnics and confidentiality of information

5. Detailed and meticulous

6. Able to work under pressure to meet deadlines.

7. Good working knowledge of Microsoft Office, especially in using MS Excel

1-2-year contract

WFO in Ang Mo Kio, M-F: 8.30am - 6pm

Job Description

• Confident and comfortable working with IT systems; emails, training management system, and customer relation system.

• Competent in using MS Words and Excel for reports generation.

• Requires logical and analytical thinking.

• Good communication skills.

• Open to working shifts.

Requirements

• At least Nitec or equivalent with at least 2 years of experience in customer service.

• Good communication skills, both written and spoken.

• Ability to deal with customers effectively, in a friendly and professional manner, and has good stress tolerance.

• Possess good decision-making and problem-solving abilities to respond to complaints and questions and to think quickly during customer interactions.

• Strong attention to details with good organizational and multi-tasking ability, with the ability to write and communicate clearly.

• A team player with strong interpersonal skills and an excellent service mindset, committed to delivering high quality work. Adaptable, receptive to change and able to thrive in a fast-paced environment.

• IT Savvy and is proficient in using Microsoft Office products (ie: Excel)

Shift based at Paya Lebar
Mondays – Fridays, 8am - 5pm
and Saturdays, 8:30am -12:30pm or 8:30am – 1:30pm
2-year contract

Job Description

- Confident and comfortable working with IT systems; emails, training management system, and customer relation system.

- Competent in using MS Words and Excel for reports generation.

- Requires logical and analytical thinking.

- Good communication skills.

- Open to working shifts. (Mondays – Fridays, 8.30am - 5.30pm and Saturdays, 8:30am -12.00pm or 12.00pm – 4:30pm)
WFO at Paya Lebar
2-year contract

Requirements

- At least Nitec or equivalent with at least 2 years of experience in customer service.

- Good communication skills, both written and spoken.

- Ability to deal with customers effectively, in a friendly and professional manner, and has good stress tolerance.

- Possess good decision-making and problem-solving abilities to respond to complaints and questions and to think quickly during customer interactions.

- Strong attention to details with good organizational and multi-tasking ability, with the ability to write and communicate clearly.

- A team player with strong interpersonal skills and an excellent service mindset, committed to delivering high quality work. Adaptable, receptive to change and able to thrive in a fast-paced environment.

- IT Savvy and is proficient in using Microsoft Office products (ie: Excel)

Job Description

To manage appeals on claims applications and disbursements in accordance with stipulated policies and guidelines, such that claimants are compensated fairly and according to established service standards

Requirements

- At least Diploma holder

- 1 to 2 years of working experiences (preferably) in processing claims, disbursement, and refund

- Good interpersonal and communicate skills (oral and written)

- Must uphold strong code of work ethnics and confidentiality of information

- Detailed and meticulous

- Able to work under pressure to meet deadlines.

- Good working knowledge of Microsoft Office, especially in using MS Excel

2-year contract
WFO in Ang Mo Kio; M-F: 8.30am - 6pm

A church in Toa Payoh has the following vacancy -

Working closely with the Finance Chairman and Treasurer, the Accounts Team Lead will manage a spectrum of finance-related activities that includes monthly and annual financial closing, budgeting, audit matters and pledge management. The person is responsible for providing advice on procurement matters to ensure that the Church’s Finance policy and guidelines are applied accordingly, and review procurement processes and implement improvement measures as required.

Key Responsibilities

1.        Oversee and maintain the accuracy of the general ledger by ensuring all financial transactions are recorded precisely.

2.        Prepare and post journal entries, ensuring that they adhere to accounting standards and company policies.

3.        Preparation and consolidation of annual budgets and financial forecasts.

4.        Manage the administration of various records including Fixed Assets, Donations and Pledges.

5.        Compile and prepare monthly financial reports for the Board.

6.        Provide accounting guidance and support to ministries within the organization, and supervisory role for Accounts Team.

7.        Key liaison for internal and external audits by providing the necessary documentation and information. 

8.        Ensure sufficient internal controls are in place so that resources especially monetary matters are properly accounted for, and policies and legislation are complied with.

9.        Responsible for payroll and statutory payment submissions.

10.    Manage the submission and payment of withholding tax for foreign payee.

11.    Play an active role in the digitalisation of the accounting system and process.  

12.    Assist in investment, human resource and administration matters, and any duties assigned by Operations Manager.

Requirements

·       At least 5 years of experience in accounting handling full sets of accounts.

·       Diploma/Degree in Accountancy or CA qualifications preferred.

·      Proficient in MS office suite specifically Excel, PowerPoint and Word

·      Working knowledge of SAGE Accounting software would be advantageous.

·      Proven experience as a Team Lead or in a similar supervisory role.

·      Able to work independently and a good team player

·      Able to communicate with all levels

·      Effective time management skills and adherence to deadlines

·      Committed and meticulous

·      Required to work on alternate Sundays

Job Description

• Perform tasks on registration and payments, enrolment, attendance and assessments records via the system(s).

• Processing of training administration from pre to post programme activities, including coordination with both internal and external partners and providing logistical support.

• Attends to enquiries and appeals timely and accurately.

• Adhere to existing SOPs, Procedures, Documentations to enhance efficiency and effectiveness.

• Consolidate and provide data and information for management reporting and to provide support for external audit.

• Undertake additional tasks as required.

• Other ad-hoc projects may be required

Requirements
• Possess at least a Diploma or minimally 2 yrs of relevant experience for staff performing the operational functions.

• Proficient with computer use (i.e. Microsoft Word, Excel).

• Able to communicate in English and be conversant in a second language (i.e. Malay, Mandarin or Tamil)

• Customer Service oriented (e.g. courteous, professional and helpful) and preferably with prior experience in customer service.

• Good interpersonal and communication skills (oral and written)

• Detailed and meticulous

• Able to work under pressure to meet deadlines.

2-year contract

WFO - Ang Mo Kio, M-F: 8.30am - 6.00pm

- Confident and comfortable working with IT systems; emails, training management system, and customer relation system.

- Competent in using MS Words and Excel for reports generation.

- Requires logical and analytical thinking.

- Good communication skills.

- Open to working shifts. (Mondays – Fridays, 8am - 5pm or 12pm – 8:30pm and Saturdays, 8:30am -12:30pm or 8:30am – 1:30pm)

WFO at Paya Lebar

Requirements

- At least Nitec or equivalent with at least 2 years of experience in customer service.

- Good communication skills, both written and spoken.

- Ability to deal with customers effectively, in a friendly and professional manner, and has good stress tolerance.

- Possess good decision-making and problem-solving abilities to respond to complaints and questions and to think quickly during customer interactions.

- Strong attention to details with good organizational and multi-tasking ability, with the ability to write and communicate clearly.

- A team player with strong interpersonal skills and an excellent service mindset, committed to delivering high quality work. Adaptable, receptive to change and able to thrive in a fast-paced environment.

- IT Savvy and is proficient in using Microsoft Office products (ie: Excel)