voco Orchard Singapore, located along the world famous Orchard Road, provide guests with the world-renowned voco™ experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that’s dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different.
Your Day to Day
As Catering Sales Manager (Event Services), you will be responsible for driving business through direct sales solicitation and support overall catering and events revenue for the hotel. You will be liaising with clients on the logistics and event management for meeting events and any related accommodation. Building up powerful customer relationships that deliver repeat business, and consistently strive to develop relationships with new and repeat booking customers to increase revenue and demand. Proficient in the application of all sales and catering booking systems and processes to maintain customer profiles.
- Work closely with Banquet and other departments to facilitate services agreed upon and to ensure the overall success of the event.
- Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel departments.
- Establish strong working relationship with meeting event organisers and maintain accurate and updated information about their needs for their function.
- Manage events functions to achieve the optimum departmental revenue targets.
- Follow up on potential sales leads.
- Design and plan meeting packages to maximise the conversions and profitability for the hotel.
- Negotiate and review meeting and events packages offered to clients.
- Represent the hotel in roadshows and events as required.
- Produce monthly sales-related reports and sales forecasts for assigned area of responsibility.
- Prepare contracts for confirmed meeting events.
- Be up to date with current meeting and competitive packages in the market.
- Confident and professional approach when dealing with clients suppliers.
- Promote guest satisfaction and encourage referrals.
- Handle feedback and resolve complaints from guests.
- Maintain client files and update information daily in accordance with established departmental policies and procedures.
- Follow up with clients regularly during and after departure to ensure satisfaction.
- Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures.
- Prepare event orders, proposals, confirmation and other agreements.
- Maintaining a close working relationship with Vendors and Partners.
- Perform other duties as assigned.
What We Need From You
- Diploma/Degree in Marketing/ Tourism/Hospitality Management/Travel or related disciplines.
- 2-3 years’ experience in Sales within the Hospitality Industry.
- Good communication skills and shows initiative.
- Well versed in systems such as: Opera PMS
- Proficient in Microsoft Office applications.
- Flexible work approach.
What We Offer
We’ll reward all your hard work with a great salary and benefits – great room discount and superb training.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.
