Total 3 job vacancies by Professi360 Pte. Ltd.

JobDescription:

The IT Support Specialist is to provide technical support to our enterprise customers.The ideal candidate will be deployed offsite and will be on a 5-day work week schedule. He/She will be grown to lead a team if the performance is outstanding.

Responsibilities:

• Provide advanced support for Windows 11
• Manage device provisioning, configuration, imaging, and deployment for Windows environments.
• Perform break-fix support for hardware, software, and mobile devices.
• Troubleshoot and resolve:
• BitLocker / File vault encryption issues
• BSOD/crash diagnostics
• Administer Intune for device management  and deployment.
• Install, upgrade, and maintain operating systems, applications, and peripherals.
• Handle O365 support, including Word, Excel, Outlook, PowerPoint, and Access.
• Perform basic network troubleshooting, including switches, wired/wireless connectivity.
• Collaborate with internal IT teams to ensure seamless service delivery.
• Work within a ticketing system to manage multiple tasks in a fast-paced environment.

DesiredSkills & Experience:

• Minimum 1 year of IT support experience in enterprise environments.
• Strong knowledge of Windows 11, BitLocker, and imaging tools.
• Proficiency in troubleshooting hardware issues and replacing components.
• Familiarity with Microsoft Office Suite and O365 administration.
• Understanding of network fundamentals and connectivity troubleshooting.
• Excellent customer service and communication skills.
• Ability to work under pressure and manage multiple tickets simultaneously.

Education:

• 1+ years of work experience with Microsoft Intune

• 1+ years of work experience with Windows

*We regret that only shortlisted candidates will be notified.

Job Description:

The IT support specialist is to provide technical support to our enterprise customers.The ideal candidate will be deployed offsite and will be on a 5-day work weekschedule. He/She will be grown to lead a team if the performance is outstanding.

Responsibilities:

• Provide advanced support for Windows 11, macOS, and Apple devices [ipad/iphone].
• Manage device provisioning, configuration, imaging, and deployment for both Windows and Mac environments.
• Perform break-fix support for hardware, software, and mobile devices.
• Troubleshoot and resolve:
• BitLocker / Filevault encryption issues
• BSOD/crash diagnostics
• Administer Intune for device management  and deployment.
• Install, upgrade, and maintain operating systems, applications, and peripherals.
• Handle O365 support, including Word, Excel, Outlook, PowerPoint, and Access.
• Perform basic network troubleshooting, including switches, wired/wireless connectivity.
• Collaborate with internal IT teams to ensure seamless service delivery.
• Work within a ticketing system to manage multiple tasks in a fast-paced environment.

Desired Skills & Experience:

• Minimum 5 years of IT support experience in enterprise environments.
• Expertise in macOS and Intune (mandatory).
• Hands-on experience with Intune for Apple/Windows device management.
• Strong knowledge of Windows 11, BitLocker, and imaging tools.
• Proficiency in troubleshooting hardware issues and replacing components.
• Familiarity with Microsoft Office Suite and O365 administration.
• Understanding of network fundamentals and connectivity troubleshooting.
• Excellent customer service and communication skills.
• Ability to work under pressure and manage multiple tickets simultaneously.

Education:

• 1+ years of work experience with Microsoft Intune

• 1+ years of work experience with Mac

• 1+ years of work experience with Windows

*We regret that only shortlisted candidates will be notified.

The Network Specialist / Engineer role is to provide technical service to our enterprise customers. The ideal candidate will be deployed for onsite implementation work and will be on a 5-day work week schedule. To provide level 1 and 2 network support for our enterprise customers.

Responsibilities:

• Design, configure, and maintain LAN/WAN network infrastructure.
• Install and support networking equipment including routers, switches, firewalls, and wireless systems from vendors likeCisco Systems.
• Monitor network performance and troubleshoot issues (latency, packet loss, outages).
• Configure and manage VLANs, routing protocols(OSPF, EIGRP, BGP), and IP addressing.
• Implement and maintain network security (ACLs,VPNs, firewalls, IDS/IPS).
• Perform network upgrades, patching, and capacity planning.
• Collaborate with cross-functional teams for infrastructure and application support.
• Maintain network documentation, diagrams, andSOPs.
• Provide L1/L2 support and handle incident/problem management.

Desired Skills & Experience:

• Excellent knowledge of TCP/IP, DNS, DHCP, and routing protocols
• Experience with network hardware (Cisco, PaloAlto etc.).
• Familiarity with firewalls, IDS/IPS, and VPNtechnologies.
• Proficiency in network monitoring tools.
• Analytical problem-solving and communicationskills.
• Relevant certifications (CCNA, CCNP, CompTIANetwork+) is a plus.

Qualifications:
• Bachelor’s degree in Computer Science, IT, or related field.
• CCNA Certification (mandatory); CCNP is a plus.

*We regret that only shortlisted candidates will be notified