Total 24,097 customer experience manager job vacancies in Singapore

This role will manage and support major retail chain accounts key customers bookstore/stationery in Malaysia. This role focuses on supporting sales growth, building strong relationships with buyers, ensuring product availability, collaborating closely with the merchandising team, and executing in-store sales-related activities.

Job Responsibilities

Key Account Management

• Support daily communication with buyers, merchandisers and retail partners
• Follow up on orders, delivery status and operational matters.
• Build and maintain good business relationships with store personnel and buyers

Execution & Business Growth

• Support achievement of monthly and annual sales targets for assigned accounts.
• Monitor sell-in (to retailer) and sell-out (from store) performance  to identify growth opportunities.
• Assist in identify fast-moving and slow-moving products
• Monitor and optimize product display planograms to improve visibility and sales performance

Product Listing & Promotions

• Assist in new product listing.
• Ensure product information, pricing and barcode are accurate in retailer systems.
• Track listing status and resolve any issues
• Coordinate retailer promotional activities, festive campaigns, catalogue deals and in-store activities.
• Ensure promotional pricing and stock are properly executed in stores

Store Visits & Merchandising

• Conduct regular store visits to monitor Shelf display, product visibility, stock availability and planogram compliance.
• Ensure products are well displayed with correct price tags and POSM materials.
• Work closely with merchandisers to improve shelf arrangement and visibility

Stock & Supply Coordination

• Monitor stock levels at retailer warehouse and outlets.
• Coordinate with internal warehouse / logistics team for timely replenishment
• Prevent stock shortages or overstock situations.

Reporting

• Prepare monthly sales reports, sell in performance, fulfilments issue and promotion feedback and account updates.
• Maintain accurate sales records using Microsoft Excel

E-Commerce Support

• Manage day-to-day operations across e-commerce platforms (Shopee, Lazada, TikTok Shop)
• Ensure store layout, branding, product listings are updated
• Ensure accurate pricing, stock levels, and product variations
• Maintain seller ratings, chat response rate, and overall store health
• Plan and run campaigns (vouchers, discounts, bundles, flash sales)
• Coordinate with team to ensure timely setup.
• Monitor performance and improve sales results
• Respond to customer inquiries promptly and professionally
• Handle issues, complaints, and returns efficiently
• Maintain positive customer experience and ratings

Ad-hoc assignments / Event Support

• Provide support for company events and any other assigned duties when required

Job Requirements

• Diploma / Degree in Business, Marketing or related field
• Minimum 1–2 years relevant working experience
• Experience in procurement/ retail / FMCG / key account sales is an added advantage
• Able to communicate effectively in Mandarin, English and Bahasa Malaysia
• Mandarin speaking is required as the role needs to liaise with Mandarin-speaking customers and business partners
• Proficient in Microsoft Excel
• Responsible, proactive and willing to learn
• Willing to travel for store visits within Malaysia

Perks & Benefits

• Increment, incentive and bonus
• Allowance (travel stipends, transportation, etc.)
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Medical insurance
• Open culture
• Personal development opportunities
• Paid training and development

Tasks & Responsibilities:

• Administrative activities concerning the processing, documentation and handling of all incoming containers and vessels.
• Solving of queries, reporting to responsible persons.

Job Requirements:

• Minimum Diploma level in Shipping related field.
• Excellent communication skills.
• Good speaking and writing skills in Mandarin and English language.

"We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."

Benefits:

• Annual leave
• Medical
• EPF
• SOCSO
• EIS

Responsibilities

• This position strictly requires fluency in Mandarin (speaking, writing, and typing).

• Deliver prompt, accurate, and effective solutions to all customer-related issues.

• Handle inbound and outbound customer inquiries efficiently and professionally.

• Ensure a high level of customer satisfaction through excellent service and timely follow-up.

• Maintain a professional and positive approach, consistently aligning with the company’s customer service standards.

• Manage a high volume of incoming calls, chats, and messages across various platforms.

• Address and resolve customer complaints by identifying solutions within defined timelines and ensuring proper follow-up.

• Accurately document customer interactions, process transactions, and track daily issues or requests.

• Adhere to internal communication protocols, guidelines, and company policies at all times.

• Able to work extra hours

• Able to communicate with all level from Management, client, co-workers

Requirements

• Achieve at least SPM education.

• Previous working experience in customer service, or customer service related fields ( Telemarketing, Billing, Customer Liaison ) is an added advantage, but not essential

• Fresh graduates are encouraged to apply.

• This position strictly requires fluency in Mandarin (speaking, writing, and typing).

• Possess strong communication skills through online platforms (chat, email, messaging apps, ).

• Knowledge in handling basic computer (Microsoft Excel/Word ).

• Good communication and interpersonal skills.

• Ability to multi-task, prioritize work, and manage time effectively

Benefits

• KWSP and SOCSO
• Annual leave
• Sick leave
• Bonus
• Training provided
• Yearly Increments
• Career Progression opportunities

Job description :

• Possess good command of written and spoken English
• Process customer orders in the system and relate the information to concerned department.
• Correspond to all customer inquire effectively and efficiently.
• Relate all customer requirements, changes in specifications to the related department in a timely manner.
• Provide the required details to shipping team for shipment arrangement.
• Prepare data and reports accurately and on a timely manner.
• Good work ethic, well organized and self-motivated.
• Good knowledge in MS Office

Qualification :

• Graduate with minimum 2 years working experience as Customer Service (Preferably in Manufacturing Industry)

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal development opportunities

Responsibilities:

• Respond to customer inquiries promptly and professionally via phone, email, and other communication channels
• Assist customers with booking and tracking cargo shipments
• Coordinate with internal teams and external partners to ensure timely delivery of cargo
• Resolve customer issues and concerns in a timely and effective manner
• Maintain accurate records of customer interactions and transactions

Requirements:

• Bachelor's degree or equivalent
• Previous experience in customer service, preferably in the logistics or transportation industry
• Strong communication and interpersonal skills
• Excellent problem-solving abilities and attention to detail
• Ability to work effectively in a fast-paced, team-oriented environment

Apply Link: https://jobs.persolmalaysia.com/detail/34724?apply_id=34724&utm_source=jobstore&utm_medium=sponsored

Contact Email: junie.wong@persolapac.com

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

About Us

Commerze Capital Sdn Bhd is an emerging financial solutions provider focused on empowering SMEs through invoice factoring, pre-financing, and supply chain financing—particularly for those involved in government, GLC, and PLC contracts. By collaborating with leading financial institutions and ecosystem partners, we provide businesses with the working capital and financial flexibility they need to grow with confidence.

As part of our ongoing expansion, we are looking for a Relationship Manager to join our passionate team and help strengthen our engagement with SMEs, business associations, and corporate partners across Malaysia.

Key Responsibilities

• Develop and nurture strong relationships with SMEs, corporate clients, and key stakeholders.
• Identify and pursue financing opportunities within government, GLC, and PLC contract networks.
• Oversee the end-to-end client onboarding process—from application to disbursement.
• Provide tailored financial advisory on Commerze Capital’s range of financing solutions.
• Collaborate with internal teams to ensure efficient processing, accurate reporting, and client satisfaction.
• Represent Commerze Capital at industry events, networking sessions, and business forums.
• Contribute to achieving company sales goals and business growth targets.

Requirements

• Bachelor’s degree in Business, Finance, Marketing, or a related discipline.
• 2–4 years of experience in relationship management, SME banking, or B2B sales.
• Strong knowledge of SME financing, supply chain, or trade-related financial products.
• Excellent communication, negotiation, and presentation skills.
• Proactive, results-oriented, and capable of working both independently and in a team.
• Proficient in both Bahasa Malaysia and English (spoken and written).

What We Offer

• Competitive salary package with attractive performance-based incentives.
• Career growth opportunities with one of Malaysia’s up-and-coming SME financing providers.
• Exposure to collaborations with government bodies, GLCs, PLCs, and industry associations.
• A dynamic, supportive, and collaborative work environment where your ideas make an impact.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Flexible working hours
• Casual dress code
• Company trips
• Personal leave
• Open culture
• Dental insurance
• Paid training and development

Position: Construction Manager (Wet Works / Reinforced Concrete)

Job Location: Project Site (Johor)

Company Overview

Grande Build Sdn Bhd is a specialist construction subcontractor with strong experience in reinforced concrete (RC) structure works and wet trades. We support major developers and main contractors in delivering high-quality structural and finishing packages across residential, commercial, and mixed-development projects.

Job Summary

We are seeking an experienced Construction Manager to lead and coordinate site execution for reinforced concrete and wet-trade subcontract works. The role focuses on managing structure progress, manpower planning, coordination with main contractors and consultants, and ensuring timely delivery of subcontract packages according to project requirements.

Key Responsibilities

Site Execution & Coordination

Manage daily execution wet-trade works at site

Coordinate closely with main contractor’s project team on work sequence and scheduling

Ensure compliance with approved drawings, method statements, and specifications

Resolve site coordination issues between structure, M&E openings, and architectural interfaces

Programme & Productivity Control

Plan manpower, machinery, and material requirements based on construction schedule

Monitor site productivity and ensure works meet programme milestones

Identify delays and implement corrective actions with site team

Coordinate concrete pours, formwork cycles, and reinforcement installation progress

Subcontractor & Workforce Management

Supervise site supervisors, foremen, and subcontract gangs

Ensure proper deployment of workers to achieve planned output

Monitor subcontractor performance and workmanship quality

Coordinate material delivery and site logistics with suppliers

Quality Control

Ensure works comply with consultant specifications and inspection requirements

Coordinate with QA/QC personnel on inspections and approvals before casting

Monitor workmanship standards for wet trades such as plastering, brickwork, screeding, and related works

Safety & Compliance

Enforce site safety requirements in accordance with DOSH regulations

Work closely with Safety Officer to maintain safe working conditions

Ensure workers comply with PPE and site safety procedures

Progress Reporting & Documentation

Prepare site progress updates for management and main contractor meetings

Track progress against planned structure cycle targets

Assist with verification of site progress for interim claims submission

Maintain proper site documentation and records

Requirements

• Diploma or Degree in Civil Engineering / Construction Management or equivalent
• Minimum 5 years experience in reinforced concrete or wet-trade construction works
• Experience working with main contractors as subcontractor site representative is preferred
• Able to manage site supervisors, workers, and subcontract gangs effectively
• Familiar with inspection procedures
• Able to read construction drawings confidently
• Willing to be based at project site

Perks & Benefits:

• Personal development opportunities
• Bonus (Depend on company performance) 
• Company Trip (Depend on company performance) 

Job Description

Position: Senior Product Manager

Working Time:Mon – Friday,9am-6pm

Location:KPMG Tower Bandar Utama, Selangor

Job Descriptions:

• Develop and execute strategic initiatives to support banking product growth and revenue expansion.
• Support the development and enhancement of banking products, solutions, and value propositions.
• Design and implement go-to-market strategies to improve product adoption and customer acquisition.
• Identify new business opportunities for corporate banking segments.
• Support business expansion initiatives and strategic priorities for Laos banking operations.
• Conduct market and competitor analysis to strengthen product positioning and competitiveness.
• Monitor and analyze banking product performance, customer behavior, market trends, and portfolio growth.
• Develop actionable recommendations to improve product penetration, customer acquisition, and revenue generation.
• Partner closely with sales, product, marketing and business teams to optimize product positioning and sales effectiveness.
• Support pricing strategy, product packaging, and promotional strategies to enhance market performance.
• Monitor sales performance metrics and provide recommendations for continuous improvement.
• Conduct detailed portfolio analysis, profitability reviews, and business performance assessments.
• Prepare management reports, dashboards, business forecasts, and strategic business insights for senior stakeholders.
• Identify business risks, operational gaps, and growth opportunities through data-driven analysis.
• Translate complex data into actionable business recommendations. Leverage digital tools, automation, and AI-driven insights to improve decision-making processes and reporting efficiency.
• Collaborate with internal stakeholders including Finance, Risk, Operations, IT, and Business teams.
• Liaise with banking stakeholders to ensure alignment on business priorities, strategic initiatives and execution plans.
• Support senior management with strategic recommendations and business updates and performance reporting.
• Foster strong working relationships and effective communication across multiple business functions.
• Support continuous improvement initiatives across banking operations and SSC processes.
• Drive operational efficiency, standardization, and process optimization initiatives.
• Ensure compliance with internal group policies, regulatory requirements, and banking governance standards.
• Promote best practices in operational governance, performance management, and service delivery.
• Contribute to digital transformation and process automation initiatives within the banking environment.

Requirements:

• Education: Bachelor’s Degree in Finance, Banking, Business, Economics or related field.
• Minimum 5 years of relevant experience in banking, financial services, or related industries.
• Strong experience in SME banking, corporate banking, portfolio management, or banking product strategy.
• Proven skills in business analysis, sales planning, product performance management, sales planning and data-driven decision making.
• Strong analytical, stakeholder management, communication, problem-solving, and cross-functional coordination skills.
• Tech-savvy, reporting/dashboard tools and familiar with AI or digital analytics tools is an added advantage.

Apply Link: https://jobs.persolmalaysia.com/detail/38502?apply_id=38502&utm_source=jobstore&utm_medium=sponsored

Contact Email: joey.yap@persolapac.com

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Job Description

Position:Treasury Manager

Working Time:Mon – Friday,9am-6pm

Location: :KPMG Tower Bandar Utama, Selangor

Job Descriptions:

• Manage daily liquidity positions and cash flow requirements across banking operations and branch networks.
• Ensure optimal fund allocation and efficient liquidity positioning across branches.
• Monitor liquidity levels and ensure compliance with internal treasury policies and regulatory requirements.
• Support funding strategies and short-term cash management activities, and liquidity planning.
• Coordinate treasury-related support for trade finance and funding requirements.
• Maintain adequate liquidity buffers to support operational and business needs.
• Oversee treasury activities across multiple branches or business locations.
• Coordinate inter-branch fund transfers and liquidity movements to optimize cash utilization.
• Ensure timely and accurate execution of branch-to-branch settlement, funding and reconciliation processes.
• Standardize treasury procedures, controls, and operational practices across branch networks.
• Support liquidity pooling initiatives and treasury process enhancements.
• Monitor operational efficiency and identify opportunities for process improvement and automation.
• Analyzelyse cash flow trends, liquidity positions, and treasury performance metrics.
• Support forecasting and planning of funding and liquidity requirements across branches.
• Provide recommendations to optimize funding structure and minimize liquidity and funding risks
• Prepare treasury reports, dashboards, forecasts and management updates.
• Deliver data-driven insights to support strategic treasury and operational decision making.
• Leverage digital tools and reporting systems to improve treasury reporting efficiency and accuracy.
• Ensure treasury operations comply with banking regulations, internal controls, and corporate governance standards.
• Monitor liquidity risk exposure, funding gaps, and treasury-related operational risks.
• Support internal and external audit requirements related to treasury operations and funding processes.
• Strengthen control frameworks for inter-branch fund movement and treasury governance.
• Ensure proper documentation, record maintenance and adherence to treasury operational standards and procedures.
• Support continuous improvement of treasury risk management and compliance practices.
• Work closely with branch managers, finance teams, operations teams and group treasury.
• Coordinate branch funding requirements and liquidity support with branches and headquarters.
• Support treasury and operational initiatives driven by HQ and Shared Service Centre.
• Act as key liaison between SSC Malaysia and Laos banking operations.

Requirements:

• Education: Bachelor’s Degree in Finance, Accounting, Banking, Economics, or related field.
• Minimum 5 years of experience in treasury, banking, or financial services.
• Strong experience in liquidity management, cash flow management, treasury operations, and inter branch fund movement.
• Exposure to multi-branch banking operations, treasury reporting, and funding coordination.
• Strong analytical, problem-solving, stakeholder management, and communication skills.
• Proficient in Microsoft Excel, treasury reporting tools, and financial systems.
• Tech-savvy, adaptable, and experienced in regional banking or Shared Service Centre (SSC) environments is an added advantage

Apply Link: https://jobs.persolmalaysia.com/detail/38535?apply_id=38535&utm_source=jobstore&utm_medium=sponsored

Contact Email: joey.yap@persolapac.com

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Job Description

-Lead the delivery of warm, thoughtful, and professional customer experiences in line with Japanese Omotenashi hospitality standards

-Guide and mentor the team in assisting customer with product selections across various stages of customer journey

-Drive continuous team development through coaching, roleplay facilitation, and sales/service training initiatives

-Oversee daily boutique operations, including inventory management, operational excellence, and maintaining a premium and welcoming store environment

-Plan, coordinate, and lead participation in expos, roadshows, and brand-led events to maximize customer engagement and sales opportunities

-Support brand growth initiatives by strengthening relationships with corporate partners and ensuring consistent brand representation

-Execute and monitor sales strategies to achieve individual, team, and store performance targets while fostering a high-performing team culture.

■MUST TO HAVE:

-Minimum 3 years of leading experience in the retail, hospitality, bridal, or luxury service industry

-Strong leadership with the ability to guide, coach, and motivate team members to achieve service and sales excellence

-Excellent customer service and consultation skills with a strong Customer-Focused mindset

-Warm, caring, and professional personality with a passion for delivering exceptional hospitality experiences

-Positive attitude, strong teamwork mindset, and ability to foster a collaborative working environment

-Proven ability to track, manage, and achieve individual and team sales targets

-Proficient in both English and Chinese to effectively communicate with a diverse customer base

Apply Link: https://jobs.persolmalaysia.com/detail/38544?apply_id=38544&utm_source=jobstore&utm_medium=sponsored

Contact Email: wanling.yap@persolapac.com

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

About the Company

We are a growing company in the digital financial services / corporate solutions industry, providing innovative solutions to SMEs and corporate clients across Malaysia. As part of our expansion, we are looking for a high-performing Corporate Sales Manager (Hunter) to drive new business growth in Penang and Kuala Lumpur.

Job Title

Corporate Sales Manager (Hunter) – Penang / Kuala Lumpur

Glyd B2B Sales / Relationship Manager - Kuala Lumpur

Salary Package

• Basic Salary: RM3,000 – RM7,000 (based on experience and proven track record)
• Commission: Uncapped performance-based commission
• Sales Incentives: Monthly / quarterly incentives for overachievement
• Potential Total Earnings: RM8,000 – RM25,000+ depending on performance

Key Responsibilities

• Drive new business acquisition (hunter role – primary focus)
• Identify, approach, and close SME and corporate clients
• Conduct proactive cold calling, business visits, and corporate presentations
• Build and manage a strong sales pipeline (self-generated leads required)
• Achieve monthly and quarterly revenue and acquisition targets
• Negotiate contracts and close deals independently
• Work closely with internal teams to ensure smooth onboarding
• Maintain CRM updates and accurate sales reporting

Job Requirements

• Minimum 3–5 years’ experience in B2B / corporate sales
• Strong proven track record in new business development (hunter mindset is essential)
• Experience in fintech, e-wallet, SaaS, banking, telco, or payment solutions is an advantage
• Aggressive, target-driven, and highly self-motivated personality
• Strong communication, negotiation, and presentation skills
• Comfortable with field sales and client meetings
• Own transport required for client visits

Perks & Benefits

• Nearby public transport
• Fitness membership

 Finance manager's job description includes overseeing an organization's financial health, which involves creating and managing budgets, conducting financial analysis, preparing financial reports, and developing strategies for long-term financial benefit and growth. Key responsibilities also include ensuring regulatory compliance, managing financial risks and overseeing a finance department's operations. 

Job Responsibilities:

• Oversee the company's financial operations, accounting, and administrative functions.
• Prepare monthly, quarterly, and annual financial reports and management accounts.
• Manage budgeting, forecasting, cash flow, and financial planning activities.
• Ensure compliance with tax regulations, statutory requirements, and company policies.
• Coordinate audits and liaise with external auditors, bankers, and government authorities.
• Monitor accounts payable, accounts receivable, and general ledger activities.
• Develop and improve administrative procedures and internal controls.
• Supervise administrative staff and support overall business operations.
• Assist management in financial analysis and strategic decision-making.
• Maintain accurate financial and administrative records.

Job Requirements:

* Bachelor's Degree in Accounting, Finance, or related field.

* Professional qualification (ACCA, CPA, CIMA, or equivalent) preferred.

* Minimum 5 years of experience in finance and accounting, with managerial experience preferred.

* Strong knowledge of financial reporting, budgeting, cash flow management, and taxation.

* Experience in trading businesses is an advantage.

* Proficient in accounting software and Microsoft Excel.

* Strong analytical, leadership, and communication skills.

* Ability to ensure compliance with statutory, tax, and audit requirements.

* High level of integrity, accuracy, and attention to detail.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Responsibilities:

• Achieve growth and hit sales targets by successfully managing the sales team.
• Design and implement a strategic business plan that expands the company's customer base and ensure its strong presence. Carry out recruiting, objective-setting, coaching, and performance-monitoring of sales amongst the representatives.
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
• Present sales, revenue, and expenses reports plus realistic forecasts to the management team.
• Identify emerging markets and market shifts while being fully aware of new products and competition status.

Requirements:

• Possess at least a Bachelor's Degree in Busines Administration or a related field.
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets.
• Committed to continuous learning through workshops, seminars and conferences.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
• Proven ability to drive the sales process from planning to closing.
• Good business sense and industry expertise.
• Strong mentoring, coaching and people management skills.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Personal leave
• Open culture

Job Summary

We are looking for a driven and dynamic Sales Executive/Business Development Executive to drive revenue for our Wealth Advisory Role. The objective is to achieve business growth by expanding the customer base and provide solution to our client’s need on this growing industry.

Responsibilities :

- Your job is to provide solutions to help client achieve their financials goals

- Build strong relationship

- Expanding your network

Requirement :

- Able to communicate efficiently

- Minimum Diploma in any fields

- Ex bankers and Fresh graduates are highly encouraged to apply

- Cheerful, cooperative and proactive

- Goals drive, customer-oriented

Why Join Us:

- We offer a long term and stable career which is proven even during pandemic or recession, our business still grew by 44%

- We offer basic salary of from RM 3,000 to RM 12,000 per month excluding commission

- Enjoy high commission, bonuses twice a year, excellent retirement benefits, career advancement, personal development and yearly overseas trip

- Flexible working hours

- Work life balance

- Comprehensive and excellent training program to help you be a leader

- No experience required

JOB SCOPE:

• Reply to daily sales orders and enquiries from customers via email and WhatsApp

• Attend to walk-in customers in Showroom

• Communicate sales information to customers via chats and emails broadcast

• Participation in trade shows, events and sales road shows

• Assist sales and marketing team as required

OBJECTIVES:

• Provide professional support for best customer experience and satisfaction

• Improve brand awareness in market place

• Be a team player in Sales and Marketing Team to achieve greater sales revenue

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Company trips and meals
• Personal leave (Annual Leave entitlement)
• Personal development opportunities
• In-house training and development on Aromatherapy
• Free products up to RM500 value per annum
• Additional products purchase at special Staff Rate