Total 29 Senior Executive command center analyst job vacancies in Singapore

• System Management and Maintenance

• Ensure the integrity, accuracy, and availability of data across all systems.

• Data Analysis and Reporting

•  Work with stakeholders to identify and document reporting requirements.

• Process Improvement

• Identify opportunities to optimize and automate business processes.

Requirements:

• Bachelor Degree or Diploma holder with 1 yr of working experience in Workforce Management

• Understanding of MIS Support, performance insights in Contact Center environment

• Ability to work with stakeholders

• Good communication skills

Our Client is a US Semicon Equipment MNC.

Senior Cost Analyst to support our expanding manufacturing site in Singapore, supporting the Division. This role involves collecting data, allocating costs, and preparing reports on labor, equipment, depreciation, assembly, and other operating expenses.

You will also prepare journal entries, maintain and reconcile ledger accounts, and prepare financial statements and variance reports.

Additionally, you will conduct analyses and prepare special reports for management in support of the financial planning and analysis (FP&A) processes.

• Lead and participate in month-end close activities and variance analysis, including monthly Purchase Price Variance analysis and related capitalization and amortization entries for multiple factories.

• Prepare and publish weekly and monthly operations reports covering inventory, labor hours earned, absorption, and various manufacturing costs (e.g., scrap, manufacturing variances, warranty).

• Perform new part costing and item setups as required. Conduct periodic standard cost resetting for purchased parts, labor, overhead costs, and BOM revisions in accordance with corporate policies and procedures.

• Execute inventory analyses and reserve policies, including excess and obsolescence, MRB, and aged inventory analyses, as well as used equipment, demo, and service inventories.

• Interface with group management on new product cost development and inventory controls.

• Ensure accuracy of standard cost of sales, variances, scrap, and other recurring journal entries detailing cost of sales and inventory.

• Fully support the internal controls process, including audit support, control monitoring, and execution of POs, cycle counts, periodic physical inventories, month-end reconciliation of accounts, revenue classifications, and other controls as required. Collaborate closely with material control to develop and monitor inventory control procedures. • Liaise with external auditors for audits on inventory, reserves, and valuation issues.

• Report on asset utilization, cycle count accuracy, and completeness.

• Lead and participate in annual budgeting and forecasting processes as requested by Operations and/or BU Finance staff.

• Support the business planning and forecasting process, review forecast vs. actual results with department managers, and explain variances.

• Support quarterly/ monthly business review (MBR/QBR) financial analysis and commentary.

• Be a finance business partner to key stakeholders to provide in-depth analysis to support key business decision making in achieving the deliverable.

• Build and maintain strong relationships with key stakeholders across the business.

• Perform other duties as required.

• Degree in Accountancy or equivalent

• Minimum of 5 years of manufacturing finance or cost accounting experience with at least 2 to 3 years of FP&A experience

• Strong working knowledge of SAP

• Experience with Business Objects and Hyperion Financial Management (HFM) preferred

• Advanced proficiency in MS Office

• Excellent communication skills

• Detail-oriented

• Proven ability to thrive in a team environment with tight deadlines

• Highly analytical, execution-focused, and committed to delivering results

Responsibilities
• Partner with the Agency’s business teams to elicit citizen/business and Agency’s needs through human-centric and visual methods

• Apply Design Thinking / Service Design methodology and tools to identify current state gaps and challenges, and develop future state design and solutions

• Evaluate and recommend suitable technology while aligning with GovTech’s technology directions (such as cloud-based, enterprise architecture and modernization of legacy systems, adoption of SG Tech Stack)

• Identify and adopt the appropriate development and delivery approach

(Outsourced, Co-Sourced or In-house development)

• Work with fellow Govtechies and Agency's teams to develop user stories, functional/technical specifications and acceptance criteria

• Ensure product readiness for smooth deployment, adoption and operations

• Analyse impact of requested changes and propose improvements to continuously address changing business needs, and work with support team to understand and address technical problems (Operations Management)

• Assist the CIO to identify new opportunities and problems to solve for the Agency’s digital transformation

• Build deep knowledge of Agency’s business and operations and identify opportunities to support the transformation of Agency’s business / operation

• Identify potential project risks and its implication to the organisation and to recommend mitigating measures so as to manage the risks

• Effectively engage and manage the vendors to deliver ICT solutions and services

• Understand the IT management policy, quality management policy and security guidelines to ensure the development processes, procedures and system are designed to comply with these policies and guidelines

What we are looking for
•       Diploma/Degree in Computer Science, Infocomm Technology, Computer or Electronics Engineering or related disciplines 

•       Atleast 5 years relevant working experience in a similar capacity (advantageousto have had some Consulting, Software Development and Design experience)

•       Strong portfolio that demonstrates proven, hands-on experience working in Agile approach on Product-centric teams

•      Working knowledge of AI tools and concepts

•       Strong analytical, conceptualisation, facilitation and problem-solving skills, in particular with application in Discovery sessions and prototyping.

•       Good stakeholder engagement and communication skills with ability to influence andpitch ideas 

•       Adriven and motivated personality with the ability to rapidly learn, apply and execute

•      Experience in Project Management and Product Management is a plus

•      Motivated by innovation to achieve business goals and customer satisfaction

•       Excellent written, verbal communication, presentation and negotiation skills

Interested candidates, please send your CVs on nabilah.azman@tg-hr.com

Regret to inform that only shortlisted candidates will be notified.

CEI: R1988671

EA License: 14C7275

COMPANY DESCRIPTION

THKMC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THKMC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission - To Serve Mankind - to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. THKMC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors' Community, and Therapy.

RESPONSIBILITIES

Job Responsibilities

• Write and maintain programs and tools to collect, clean, combine, and organise numerical and text-based data used by social service organisations.
• Create programs that automatically produce management and audit reports on a regular schedule.
• Build interactive charts, graphs, infographics, and posters using code and web development tools.
• Design, launch, and maintain dashboards and data applications, keeping all code organised and up to date.
• Use statistical methods to analyse numerical and descriptive data from the social service sector.

Qualifications

• Diploma or degree in computer science, software engineering, information systems, data engineering, or related fields.
• Proficiency in at least one general-purpose programming language and associated ecosystem such as Python, SQL, JavaScript, or similar tools for building data solutions.
• Hands-on experience with data visualisation, dashboarding, and application tools such as Power BI or Tableau
• Experience with at least one quantitative analysis software such as SPSS, STATA, R and/or similar tools.

THK Family Service Centres (FSCs) have played a pivotal role as essential community hubs, offering social services to families grappling with psycho-social challenges. Thye Hua Kwan Moral Charities currently manages five FSCs strategically located in Jurong West, Bukit Panjang, Tanjong Pagar, MacPherson and Bedok North.

• Hands-on exposure to cutting-edge environments
• High-impact role with growth potential

About Our Client

Our client is a leading international player in the energy and infrastructure space, headquartered in Singapore, with operations spanning multiple regions globally.

Strong presence across more than 10 countries, the organisation is at the forefront of driving sustainable and technology-enabled transformation across its portfolio. It is widely recognised for its commitment to innovation, particularly in advancing secure, scalable digital platforms to support its global operations.

Job Description

• Perform deep-dive validation of cybersecurity controls across multi-cloud environments
• Assess effectiveness of enterprise security platforms including detection and response tools
• Evaluate identity, access control, and privileged access frameworks to ensure robust governance
• Conduct technical risk assessments and identify vulnerabilities across systems and applications
• Translate complex technical findings into actionable insights for business and technology stakeholders
• Partner with internal teams to prioritise and remediate security gaps
• Continuously enhance cyber assurance methodologies through automation and emerging technologies

The Successful Applicant

• Experience in IT security, risk, or cyber assurance roles
• Strong exposure to cloud security environments and enterprise infrastructure
• Experience assessing or implementing security controls across endpoints, networks, and access management
• Familiarity with industry frameworks such as ISO 27001, NIST, or similar
• Hands-on technical experience in vulnerability management, system hardening, or security testing
• Ability to interpret technical risks and communicate insights effectively to stakeholders
• Strong analytical mindset with attention to detail

What's on Offer

• Opportunity to work in a globally recognised organisation with strong regional footprint
• Exposure to cutting-edge cybersecurity technologies including AI-driven security practices
• Structured career progression within a mature cybersecurity and risk function
• Collaborative and high-impact role working with cross-functional global teams

Michael Page International Pte Ltd | Registration No. 199804751N 

Role Summary

We are looking for a hands-on Senior Treasury Analyst to support the Head of Treasury in managing daily liquidity operations, ABS reporting, and cash flow planning.

This is a highly execution-focused role, ideal for candidates with strong analytical skills who are comfortable handling daily treasury operations, detailed reconciliation work, and structured finance reporting.

Key Responsibilities

1. Daily Treasury Operations

• Perform daily cash positioning and fund allocation
• Execute fund transfers and liquidity movements across accounts
• Monitor daily balances and ensure sufficient funding for operations
• Work closely with the settlement team to ensure smooth daily processing

2. ABS & Reporting

• Support daily and monthly ABS reporting
• Assist in tracking performance of securitized portfolios
• Prepare data and reports for internal stakeholders and external parties (e.g., trustee)

3. Cash Flow Forecasting & Analysis

• Build and maintain cash flow forecast models
• Perform variance analysis and scenario analysis
• Support liquidity planning and stress test model

4. Reconciliation & Controls

• Perform daily reconciliation of cash movements against accounting records
• Work closely with the Finance/Accounting team to ensure accuracy and completeness
• Investigate and resolve discrepancies in a timely manner

5. Treasury Support

• Support the Head of Treasury in ABS transactions and funding activities
• Assist with bank-related matters and internal reporting as required
• Treasury management system integration support
• FX model and risk management

Must Have

• At least 4 years of experience in treasury / finance / banking operations
• Background from banks, fintech, or financial services firms
• Strong hands-on experience in cash management / treasury operations
• Proficient in Excel (including cash flow modeling and data analysis)
  
  Experience in:
• Cash flow forecasting
• Reconciliation (cash vs ledger)
• Strong analytical and logical thinking skills
• Detail-oriented and comfortable working with daily operational tasks and large data volumes

Better to Have

• Exposure to ABS / securitization / structured finance
• Experience in payments / lending / credit card business
• Familiarity with high-volume transaction environments
• Experience working with multiple bank accounts and funding channels
• Knowledge of treasury systems or automation tools

Profile We Are Looking For

• Hands-on and execution-driven
• Comfortable working with details and daily operations
• Strong sense of ownership and accountability
• Analytical mindset with the ability to translate numbers into insights
• Team player who collaborates well with treasury, finance, and settlement teams

Salt is looking to hire QA Analyst for a big technology client in Singapore for 12 months & renewable contract role. The QA analyst will develop and execute software test plans in order to identify software problems and their causes.

Description:

• Design test plans, scenarios, scripts or procedures.
• Test system modifications to prepare for implementation.
• Develop testing programs that addresses areas such as database impacts, software scenarios, or usability.
• Document software defects, using a bug tracking system, and report defects to software developers.
• Identify, analyze and document problems with program function, output, online screen or content.
• Monitor bug resolution efforts and track successes.
• Create or maintain databases of known test defects.
• Plan test schedules or strategies in accordance with project scope or delivery dates.

Qualification:

• 5-7 experience as a QA Analyst working in automation
• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
• Basic ability to work independently and manage one’s time.
• Basic knowledge of QA automation
• Basic knowledge of the practical application of engineering science and technology.
• Basic knowledge of computer development software such as JavaScript, SQL, etc.

CEI No: R1659595 / EA No: 07C3147

Key Responsibilities

·      Procurement Governance &Compliance

·      Oversee procurement lifecycle(PR, PO, invoicing, vendor documentation) ensuring strict adherence to procurement policies and regulatory requirements

·      Validate completeness and accuracy of vendor documentation, contracts, and approvals

·      Ensure procurement activities align with approved budgets, financial controls, and compliance frameworks(e.g., TPRM / vendor risk requirements)

·      Maintain clear documentation of procurement approvals, exceptions, and changes to ensure traceability

Project Artifact Management & Regulatory Documentation

·      Ensure all project artifacts are complete, accurate, and version-controlled in compliance with PMO and regulatory documentation standards

·      Enforce mandatory documentation requirements for stage gates, governance reviews, and regulatory submissions

·      Maintain structured repositories to support regulatory reviews and control validation

·      Validate the availability and integrity of key documents including:

·      Business cases

·      Financial approvals

·      Risk and issue logs

·      Regulatory and compliance assessment documents

·      Ensure end-to-end traceability and consistency of documentation across the project lifecycle

Compliance& Governance Support

·      Ensure adherence to regulatory frameworks, internal policies, and governance standards across all projects and BAU activities

·      Track and monitor compliance-related actions, dependencies, and remediation activities

·      Identify and escalate control gaps, documentation deficiencies, and compliance risks

·      Support regulatory initiatives(e.g., TPRM, data governance, data classification) by ensuring complete and accurate documentation

·      Promote best practices in documentation discipline and control adherence

Project& BAU Closure (Control-Focused)

·      Lead project and BAU closure activities ensuring compliance with PMO closure criteria and governance standards

·      Perform financial reconciliation ensuring alignment with approved budgets and control requirements

·      Validate completion of procurement and compliance obligations prior to closure

·      Ensure all closure documentation is complete, approved, and properly archived for traceability

·      Maintain accurate and up-to-date closure status in PMO systems

Stakeholder Management & Compliance Advisory

·      Act as a key liaison across Technology, Finance, Procurement, and Compliance teams

·      Provide guidance on PMO governance, compliance standards, and documentation requirements

·      Drive timely submission of inputs ensuring adherence to governance controls and timelines

·      Proactively escalate risks related to compliance, data integrity, or documentation gaps

·      Support governance forums with compliance-focused insights and reporting.

Required Skills & Experience

·      7+  years of experience in PMO governance, project coordination, finance support, or analyst role.

·      Exposure to expense/financial management, BAU activities, or IT projects is an advantage.

Technical& Analytical Skills

·      Good working knowledge of Excel(basic formulas, pivots, trackers).

·      Comfortable preparing documentation and reports in PowerPoint and Word.

·      Ability to follow structured processes and templates consistently.

Tools Exposure (Nice to Have)

·      Familiarity with PMO, ITSM, or workflow tools (e.g., ServiceNow, SharePoint).

·      Basic exposure to finance or procurement systems is a plus.

Competencies

·      Strong attention to detail and documentation discipline.

·      Organized, dependable, and able to manage routine follow-ups.

·      Clear communicator comfortable working with multiple technology teams.

·      Willingness to learn PMO, financial, and procurement processes.

Education(Preferred)

Bachelor’s degree in Business, Finance, Information Systems, Engineering, or a related field.

Thanks,

Saghana Sithara

BusinessManager, Recruitment| Quess Selection & Services, Singapore

EA LicenseNumber: 23C2060 Registration ID is R1550224

Disclaimer: The company is committed to ensuring theprivacy and security of your information. By submitting this form, you consentto the collection, processing, and retention of the information you provide.The data collected (which may include your contact details, educationalbackground, work experience and skills) will be used solely for the purpose ofevaluating your qualifications for the position you're applying for. Your datawill be stored securely and retained for the duration necessary to fulfil ourhiring process. If you are not selected for the position, your data will bekept on file for a limited period in case future opportunities arise. You havethe right to access, correct, or delete your data at any time by contacting usat Quess Singapore | A Leading Staffing Services Provider in Singapore(quesscorp.sg)

“This is in partnership with the Employment andEmployability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers andemployers seeking employment and employability solutions. e2i serves as abridge between workers and employers, connecting with workers to offer jobsecurity through job-matching, career guidance and skills upgrading services,and partnering employers to address their manpower needs through recruitment,training, and job redesign solutions. e2i is a tripartite initiative of theNational Trades Union Congress set up to support nation-wide manpower andskills upgrading initiatives. By applying for this role, you consentto Quesscorp Singapore’s PDPA and e2i’s PDPA.”

Job Responsibilities

As a Digital Business Analyst, you will work in a Government Agency as a key member of the GovTech project team. You will support the Chief Information Officer at the Agency and collaborate with fellow project managers, business analysts, solution architects and technical services consultants to deliver leading-edge digital solutions. You are a pro-active, self-motivated and resourceful team member with good tech/digital knowledge and possess strong influencing and people handling skills. You are also adept at balancing multiple projects concurrently while constantly looking for new ways to apply digital technologies to meet identified Agency and citizen/business needs. This includes managing project schedules, identifying risks and clearly communicating them to project stakeholders. The ability to effectively engage and manage project stakeholders and business partners is a must. Success in the role will be demonstrated by your ability to thrive in a fast-paced and dynamic environment.

[Your Responsibilities]

• Partner with the Agency’s business teams to elicit citizen/business and Agency’s needs through human-centric and visual methods
• Apply Design Thinking / Service Design methodology and tools to identify current state gaps and challenges, and develop future state design and solutions
• Evaluate and recommend suitable technology while aligning with GovTech’s technology directions (such as cloud-based, enterprise architecture and modernization of legacy systems, adoption of SG Tech Stack)
• Identify and adopt the appropriate development and delivery approach (Outsourced, Co-Sourced or In-house development)
• Work with fellow Govtechies and Agency's teams to develop user stories, functional/technical specifications and acceptance criteria
• Ensure product readiness for smooth deployment, adoption and operations
• Analyse impact of requested changes and propose improvements to continuously address changing business needs, and work with support team to understand and address technical problems (Operations Management)
• Assist the CIO to identify new opportunities and problems to solve for the Agency’s digital transformation
• Build deep knowledge of Agency’s business and operations and identify opportunities to support the transformation of Agency’s business / operation
• Identify potential project risks and its implication to the organisation and to recommend mitigating measures so as to manage the risks
• Effectively engage and manage the vendors to deliver ICT solutions and services
• Understand the IT management policy, quality management policy and security guidelines to ensure the development processes, procedures and system are designed to comply with these policies and guidelines

Requirements

• Diploma/Degree in Computer Science, Infocomm Technology, Computer or Electronics Engineering or related disciplines
• At least 5 years relevant working experience in a similar capacity (advantageous to have had some Consulting, Software Development and Design experience)
• Strong portfolio that demonstrates proven, hands-on experience working in Agile approach on Product-centric teams
• Working knowledge of AI tools and concepts
• Strong analytical, conceptualisation, facilitation and problem-solving skills, in particular with application in Discovery sessions and prototyping.
• Good stakeholder engagement and communication skills with ability to influence and pitch ideas
• A driven and motivated personality with the ability to rapidly learn, apply and execute
• Experience in Project Management and Product Management is a plus
• Motivated by innovation to achieve business goals and customer satisfaction
• Excellent written, verbal communication, presentation and negotiation skill

12 Month Contract with a global leading organisation.

Salary negotiable depending on level of experience.

Previous experience in Retail Banking or Private Banking would be advantageous.

A thorough knowledge of KYC policies and procedures in a Banking environment is essential, and some exposure to Source of Wealth / Funds is highly preferred.

Immediate Start is available and preferred.

Work you’ll do

Conduct client due diligence during onboarding and periodic reviews, ensuring compliance with AML/KYC obligations.

Validate and verify KYC information through comprehensive research and cross referencing internal and external databases.

Identify and escalate cases involving politically exposed persons and customers with medium to high AML risk.

Perform enhanced due diligence for customers with higher AML risk ratings, addressing complex compliance issues.

Conduct Source of Wealth review in accordance with regulatory and industry standards and advise on assessment and corroboration gaps; perform subsequent uplift to required standards.

Provide support to the Compliance function by handling ad hoc queries, evaluating sanctions alerts, and investigating transaction monitoring alerts for potential fraud.

Document the rationale for escalating or dismissing sanctions and transaction alerts, stay updated on AML regulations, and co-lead a team ensuring quality and efficiency.

Requirements

Undergraduate degree in a relevant field (e.g., accounting, law) and a professional certification is a plus.

5+ years of experience in KYC, SOW, AML, forensic accounting, fraud investigation, or related fields, ideally within consulting, financial, accounting, or legal institutions.

Basic understanding of KYC / AML regulations and money laundering schemes.

Experience providing financial crime consulting to various banking sectors and skills in analyzing, drafting, and presenting reports.

Strong team player with good communication, analytical, and report-writing skills, and a commitment to professional excellence

Roles & Responsibilities:

• Daily Risk Control and Reporting:

1. Produce, validate, and analyze daily P&L and exposure reports for physical and derivative trading portfolios.
2. Reconcile trading positions, prices, and valuations with independent market data.
3. Monitor and investigate P&L variances, market movements, and new deal impacts.
4. Ensure timely escalation of limit breaches or unusual exposures.
5. Monitor market risk metrics, including VaR, stress testing, and scenario analysis.
6. Analyze exposure to key drivers (commodity price, FX, interest rate, freight).
7. Support counterparty exposure analysis, credit utilization tracking and limit monitoring.

• Systems and Data Integrity:

1. Maintain and improve trade capture and risk reporting systems.
2. Validate inputs — forward curves, FX rates, freight indices — ensuring independence and accuracy.

• Perform other ad-hoc duties as assigned by Management.

Requirements:

• Bachelor’s degree in Economics, Finance, or a related field.
• At least 8 years of relevant working experience, preferably in commodities trading or related risk management functions.
• High integrity, professional ethics and sense of responsibility, with strong teamwork and interpersonal skills.
• Strong organisational and time management skills, with the ability to manage multiple priorities and work effectively under pressure.
• Excellent command of English and Chinese, both written and spoken, as this role requires regular communication with internal and external stakeholders, as well as the preparation and review of bilingual business documents, reports and presentations.

A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world’s most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future.

We offer exceptional opportunities for our people; opportunities to work for the world’s leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients.

Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to an inclusive environment, and we provide support and ways of working that help you optimise your wellbeing.

What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.

Information Technology team - Singapore

IT Service Management Support provides A&O Shearman (AOS) with an initial point of contact for providing first and second line resolution for IT support calls, requests and reporting. The team manages requests for new services and liaises with other areas of IT to resolve issues with existing systems and hardware.

What you will do

The Senior IT Analyst acts as an ambassador for IT, is responsible for handling requests and incidents as well as providing operational technical support along with occasional training to all customers within A&O Shearman, but predominantly for the Singapore office. The Senior IT Officer is also responsible for driving technological adoption, challenging the status quo, engaging with customers, and is expected to contribute in a positive manner to the success of the firm.

Customer Relationship Management

• Engage frequently with customers to educate and advise on their technological requirements
• Identify areas for innovation in line with the firm’s IT strategy
• Offer solutions to technical and non-technical problems
• Be proactive and innovative with technological advancements and changes

Service Support

• Maintain an effective working knowledge of incident resolution across all areas of IT Support in order to maximise customer service and call resolution
• End to end ownership of incidents and requests monitoring tickets passed to other support teams
• Ensure accurate and timely updates are maintained in the Incident Management System, no ticket should be more than 5 days old without a regular update
• Receive and handle requests for support following agreed procedures
• Promptly allocate tickets/requests as appropriate
• Maintain relevant records and documentation

Infrastructure & Application Support

• Assist in the investigation and resolution of incidents and problems relating to application, infrastructure and/or, operating and network systems
• Carry out agreed operational and specified maintenance procedures of a routine nature
• Monitor routine operations and initiates corrective action if processes fail

Service Delivery

• Take responsibility for the resolution of incidents ensuring 1st and 2nd line resolution is achieved, within agreed SLAs
• Meet all OLA Service activity targets in line with performance targets defined for the technology service
• Ensure that requests are properly logged, assigned, tracked and responded to in a timely manner and according to agreed standards and procedures. Ensure customers and other interested parties are kept informed of progress and that corrective action is taken to avoid or minimise delays
• Manage all calls accurately using the BMC Helix (Service Desk) ticket logging system
• Flexible with hours in order to fully support the team and to ensure the effective running of the operation outside of working hours as required

Supplier Management

• Work with suppliers to deliver services in line with agreed SLAs

Risk Management

• Appropriate escalation of incidents and requests to the Senior IT Manager in line with A&O Shearman’s processes

Quality, Methods & Tools

• Follow processes to ensure an exceptional level of service is provided to both internal and external customers

Key Relationships:

• Work with internal customers and external clients to deliver a professional, customer focused service; prioritising accordingly
• Work closely with IT Manager to deliver an efficient and effective service
• Work with the wider Asia Pacific team to ensure a seamless approach to support and security across applications and infrastructure

What you will have

Experience & Competencies

• Proven experience in a customer facing role within an IT Support / Service Desk environment
• Knowledge of Service Desk operations, to include a good knowledge of IT best practice, industry trends and customer service
• Experience with Microsoft products (Office/OS), BMC Helix ticketing system
• Knowledge and experience with Video Conferencing and Audio Visual technology
• A proactive and solution-driven mindset with ability to demonstrate initiative by contributing new ideas through creative thinking
• Clear verbal and written communication skills in Thai and English, with the ability to explain technical instructions in a non-technical way
• An enthusiasm to engage with people and a passion for exceptional customer service and technology innovation
• Ability to promote technology within the firm, using business friendly language, and seek out opportunities with tangible business benefits
• Ability to work in a team environment to achieve service levels as a group and individually
• Prioritise and manage workload effectively, often under pressure
• Take personal responsibility to keep up to date with new technologies, systems and solutions and to facilitate technological innovation
• Ability to think logically, analyse situations and solve problems in a timely manner
• Awareness of business-critical incidents, and their potential implications for the business
• Ability to develop good working relationships across the breadth of the IT function and effectively share knowledge between individuals and teams to contribute to overall effectiveness of project and service improvement work
• Self motivated, self-starter, who will undertake all activities to the highest professional standards

Qualifications

• Accreditation in relevant technologies (Microsoft/Cisco etc.) and ITIL V.3 Foundation is desirable

Working Hours

• Work outside normal office hours, including on call, weekend/evening work will be expected as required by individual projects and activities
• This job description indicates the general nature and level of work expected. It is not designed to provide a comprehensive listing of the activities, duties, responsibilities or skills and competencies required of the staff member. The staff member may be asked to perform other duties as required.

About

Liquid Group is a FinTech payments services group based in Singapore. Liquid empowers and connects businesses and individuals to make transactions in a smart, secure and cost-effective way, anywhere in the world.

We operate a regional payment network to enable cross-border QR payment services for e-wallet operators, banks, and merchants. We also provide white-label solutions to accelerate the development and adoption of mobile payments for our business partners.

We work in a collaborative and adaptive way, exploring innovative ideas and solving challenging problems to develop our products. Together, we ensure efficiency, security, and convenience for our partners and customers.

Website: www.liquidgroup.sg

Own the product acceptance layer of our AI-first SDLC: translate business requirements into crisp acceptance criteria, design the acceptance test strategy, automate high-value scenarios (using company-approved AI tools), and present objective release-readiness recommendations to the Product Committee (acting as CAB). The role balances technical BA rigor with QA depth, ensuring each release is secure, compliant, auditable, and aligned to business value.

Key responsibilities

Requirements & acceptance criteria

• Analyze business requirements and PRDs to create unambiguous acceptance criteria (e.g., BDD-style Given/When/Then) and clear non-functional requirements (security, performance, compliance).
• Maintain end-to-end traceability from requirement → test → evidence → approval in ticketing/VCS systems.

Test strategy & planning

• Create a product acceptance test strategy covering integration, UAT, happy paths, edge cases, and negative/fraud scenarios; align with security/testing outputs (SAST/DAST/vulnerability scans).
• Define test plans and test data needs; ensure no production/cardholder data is used in AI tools.

Automation with approved AI tools

• Use company-approved AI tools (e.g., ChatGPT Business, Cursor, Lovable) to generate automated acceptance test suites and scaffolds from defined criteria & business scenarios—always with human review/peer review and proper evidence capture.

Execution & reporting

• Execute acceptance suites across environments; triage defects with Dev, Sec, and DevOps; confirm fixes meet criteria.
• Produce Acceptance Test Reports (metrics, pass/fail per criterion, known issues, residual risks, security findings, evidence links) and present to the Product Committee with a clear go/no-go recommendation for production readiness.

Compliance, security & auditability

• Ensure artifacts and approvals (business, technical, security, compliance) are recorded; support audits with explainable evidence. Retain evidence per policy.
• Proactively identify/flag AI-related risks (fairness/bias, explainability), data protection issues, and separation-of-duties breaches.

Key Requirements

• 4+ years experience in Technical Business Analysis or Product QA / Testing
• Deep understanding of product workflows, system requirements, and user journeys
• Hands-on experience in:
• Functional and UAT testing
• Test planning & execution
• Writing test cases and acceptance criteria
• Regression & API testing
• Comfort working with automation or AI-assisted testing tools (experience piloting or adopting AI tools a strong plus)
• Experience with FinTech, payments, banking, or transactional systems preferred
• Strong analytical skills with ability to break down complex workflows
• Effective communicator with cross-functional teams

• Seniority Level

  Mid-Senior level

• Industry

  • Financial Services

• Employment Type

  Full-time

• Job Functions

  • Quality Assurance

• Skills

  • Analytical Skills
  • Quality Assurance
  • Test Planning
  • Strategy
  • Business
  • Test Strategy
  • Business Analysis
  • System Requirements
  • Artificial Intelligence (AI)
  • Business Requirements

Partner with the Agency’s business teams to elicit citizen/business and Agency’s needs through human-centric and visual methods

• Apply Design Thinking / Service Design methodology and tools to identify current state gaps and challenges, and develop future state design and solutions

• Evaluate and recommend suitable technology while aligning with GovTech’s technology directions (such as cloud-based, enterprise architecture and modernization of legacy systems, adoption of SG Tech Stack)

• Identify and adopt the appropriate development and delivery approach (Outsourced, Co-Sourced or In-house development)

• Work with fellow Govtechies and Agency's teams to develop user stories, functional/technical specifications and acceptance criteria

• Ensure product readiness for smooth deployment, adoption and operations

• Analyse impact of requested changes and propose improvements to continuously address changing business needs, and work with support team to understand and address technical problems (Operations Management)

• Assist the CIO to identify new opportunities and problems to solve for the Agency’s digital transformation

• Build deep knowledge of Agency’s business and operations and identify opportunities to support the transformation of Agency’s business / operation

• Identify potential project risks and its implication to the organisation and to recommend mitigating measures so as to manage the risks

• Effectively engage and manage the vendors to deliver ICT solutions and services

• Understand the IT management policy, quality management policy and security guidelines to ensure the development processes, procedures and system are designed to comply with these policies and guidelines

What we are looking for

• Diploma/Degree in Computer Science, Infocomm Technology, Computer or Electronics Engineering or related disciplines

• At least 5 years relevant working experience in a similar capacity (advantageous to have had some Consulting, Software Development and Design experience)

• Strong portfolio that demonstrates proven, hands-on experience working in Agile approach on Product-centric teams

• Working knowledge of AI tools and concepts

• Strong analytical, conceptualisation, facilitation and problem-solving skills, in particular with application in Discovery sessions and prototyping.

• Good stakeholder engagement and communication skills with ability to influence and pitch ideas

• A driven and motivated personality with the ability to rapidly learn, apply and execute

• Experience in Project Management and Product Management is a plus

• Motivated by innovation to achieve business goals and customer satisfaction

• Excellent written, verbal communication, presentation and negotiation skills

• Analyse sales data and market trends to support business decisions

• Maintain databases and ensure data accuracy (Excel, SAP, internal systems)

• Prepare reports, dashboards, and track key performance metrics

• Provide data-driven insights to support sales strategies

• Assist in B2B marketing campaigns and lead generation activities

• Monitor and evaluate campaign performance for optimisation

• Collaborate with sales & marketing teams on business initiatives

• Support marketing materials, promotions, and ad hoc duties

Requirements:

• Bachelor Degree in Business/Marketing/Engineering

• Min 3 years experience in B2B Marketing

• Proficient in Excel, Power BI/Tableau

• Knowledge in Power Automation is an advantage

• Working Hours: Mon to Fri (8.15am - 5.30pm)

• Location: Lavender

• Salary: Up to $4400

• Able to start work within short notice

How to apply:

Interested applicants kindly state your expected salary, last drawn salary and starting date.

We regret to inform that only shortlisted candidates will be notified.

Log on to www.e-cruitteam.com.sg for more job opportunities!

EA Personnel: Teo Kai Xin, Joey
EA Reg ID: R23114229
EA Licence No.:19C9603