Pay: Up to $5,000
Location: Queenstown
Work hours: Monday – Friday, office hours
Job Scope
• Manage service point operations assigned
• Responsible for daily operations of service points, including front counter services, administrative / operational matters and partnering Nurse Manager and other stakeholders to solve system and process problems
• Work with other department managers to ensure a positive experience for patients along the continuum of care
• Partner the department managers (Ops & Admin) in achieving customer satisfaction targets
• Responsible for devising innovative services to continually improve service levels and delight customers
• Responsible for achieving volume and financial targets for clinical targets assigned. Develop and carry out business plans in conjunction with clinical chiefs to ensure that goals are reached
• Manage business through annual financial budgeting and regular reviews with clinical heads and development of new business
• Manage and conduct appraisals for a group of non-nursing staff providing services in service points
• Ensure that non-nursing staff receive appropriate induction, orientation and training so that they possess appropriate skills and knowledge to carry out their jobs.
• Responsible for staff recruitment and retention to achieve stable, skilled and motivated workforce and achieve the desired customer and business outcomes.
• Responsible for two-way communication between staff and management and ensure timely dissemination of information, escalation of issues and recommending solutions to problems
Requirements
• Minimum Degree in any discipline with few years’ work experience in healthcare industry
• Healthcare operational experience will be advantageous although not necessary
• Minimum 2 years of experience in managing frontline staff
• Proficient in Microsoft Office (Word/Excel/Powerpoint)
If interested, please email me at pharmascience@recruitexpress.com.sg or telegram @alexgohhl
Alex Goh Hock Leong
(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599).