Total 45 job vacancies by ServiceNow

What you get to do in this role:

This role will be responsible for supporting key internal Global Technical Support process and automation projects with the aim of facilitating support adoption of infrastructure changes, enhancing the customer and employee support experience. Deliverables will include the implementation and deployment of impacting technical requirements to support, employee communications and rollout of key business process initiatives. 

• Act as a key player in establishing and executing operational initiatives
• Play a critical role in coordinating cross-functional efforts between support and cloud operations, with an emphasis on the impact of infrastructure changes and their impact to the support organization
• Drive as a key subject matter expert in the development of projects for technical support engineering and customer support experience
• Ensure all impacting technical requirements to support align to our ideals of delivering world-class technical support
• Initiate and/or participate in strategic initiatives that impact the tactical approach to customer support as well as influencing policies, workflows and performance standards
• Assess current systems, best practices, quality, service and introduce improvements to ensure operations stays in line with growing Business needs
• Represent Support Operations and interface effectively with cross-functional teams, senior-level business executives and customers
• Work as a Technical Support subject matter expert in representing Global Technical Support
• Review current processes with a focus on simplification and clarity to ensure they align to current business objectives
• Initiate and/or participate in strategic initiatives that impact the tactical approach to customer support as well as influencing policies, workflows and performance standards
• Assess current systems, best practices, quality, service and introduce improvements to ensure operations stay in-line with growing Business needs
• Collaborative development of business requirements to satisfy business objectives, customer enablement and Technical Support Engineer impact

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Experience with interfacing with Cloud Operations and technical teams outside of support
• Demonstrated ability to troubleshoot technical issues and clearly define a problem
• Technical Support experience with an understanding of Technical Support case management and troubleshooting
• Experience administering and/or supporting ServiceNow platforms
• Understanding in the creation and management of various workflow mechanisms within the ServiceNow platform
• Fundamental knowledge of the interoperability of cloud systems and how they are operationalized
• Deep understanding of relational data and the ability to apply that knowledge to the analysis and reporting of that data
• Ability to articulate the complexity of cloud infrastructure and the application of policy and process as they relate
• Ability to conceptualize and participate in the creation of new methods, systems, and functionality
• Ability to build and publish processes conforming to established standards
• Understands the importance of the customer experience and is able to act as an advocate on their behalf when challenged with compelling reasoning
• Deep understanding of technical support processes
• Ability to work independently and in a team environment
• Minimum of 10 years of industry experience, including 5+ years of Technical Support Operations and/or Support Delivery is required

As the Senior Marketing Manager for TMT, you will drive ServiceNow’s industry-led marketing strategy for India’s rapidly evolving Telecom, Media and Technology sectors. This role is designed for a seasoned B2B marketer who understands India’s digital transformation landscape—5G rollout, network automation, customer experience transformation, AI/GenAI adoption, cybersecurity, enterprise automation, and cloud maturity.

Operating as a senior individual contributor, you will build and execute integrated programs that position ServiceNow as the leading workflow automation and platform-of-platforms provider for TMT enterprises. You will partner closely with India Sales, APAC Integrated Marketing, Solution Consultants, Partners & Alliances and your APAC Enterprise and Field Marketing (“EFM”) peers to create and accelerate pipeline, deepen account engagement and grow ServiceNow’s footprint across the TMT ecosystem in India.

Crucial to your success is having a good foundation in SaaS and enterprise technology, exposure to integrated marketing strategy, solid experience in campaign delivery across channels, relationship management skills, team collaboration, adaptability and expertise in enterprise technology marketing in a fast-paced, dynamic environment.

Key Responsibilities:

• Act as the India field marketing TMT lead, collaborating closely with all India GTM, Sales, and Partner teams to gather insights, deliver campaigns, and align plans to accelerate business growth.
• Develop a data-informed strategy on audience segmentation and opportunity, prioritization of marketing channels and tactics to conceptualize programs that will deliver impact across the account customer lifecycle.
• Design and execution of key in-market direct and 3rd party events providing a superlative customer experience in partnership with the local team and APAC ( when and where applicable).
• Lead through influence to ensure delivery and execution at scale of campaigns and programs across India Field marketing and business teams that result in measurable growth in business goals and revenue. Set best practices in narratives, engagement and high-performance campaigns.
• Leverage all direct and indirect channels to land new business and drive up-sell, cross-sell and adoption marketing campaigns across customer buying groups and activate the ecosystem for new business acquisition.
• Develop and test new campaign scenarios to drive optimizations and efficiencies against investments.
• Prepare and input into forecasts, performance reports, monitoring key business metrics, quality and audience insights.
• Continually look at ongoing innovations and best practices to elevate the program, experience, and results.

Industry & Go-to-Market Strategy:

• Localise and land ServiceNow’s global TMT value propositions—e.g.

            - Telecom Service Management (TSM)

            - Order Management for Telecom (OMT)

            - Customer Service Management (CSM)

            - Employee Experience & HR Service Delivery

            - Security & Risk workflows

            - Now Platform + GenAI

• Build an India-specific strategy that aligns with local sales priorities and top TMT accounts (Telcos, IT/ITeS, Digital Natives, OTT players, Media & Broadcasting, Technology Services).
• Monitor India-market developments: 5G SA/NSA launches, enterprise private 5G, OSS/BSS modernisation, churn management, digital ops, generative AI adoption, regulatory shifts (TRAI, DOT), and cloud sovereignty.

Campaign Development & Execution:

• Design and execute industry campaigns to strengthen ServiceNow’s position as theTMT workflow platform of choice.
• Run integrated programs across:

           - Digital campaigns (in partnership with APAC Digital marketing)

           - Webinars, workshops, and customer roundtables

           - Field events with partners (HCLTech, Infosys, Wipro, Airtel, Jio, TechM, Accenture)

           - Analyst and influencer-led engagements

• Localise global content for India’s business context, including thought leadership tied to AI, automation and service assurance.

Sales & Partner Alignment:

• Support the India TMT sales team deal-based marketing in partnership with ABM and Exec marketing (when appropriate) and industry-relevant messaging.
• Build and maintain industry-specific sales enablement assets India case studies and proof points in partnership with APAC Customer Marketing
• Partner with Solution Consultants to create India-specific customer value stories and workflow-based use cases.

Executive, Analyst & Industry Engagement:

• Activate ServiceNow leadership in India for TMT focused CXO engagements, roundtables and advisory councils in partnership with ABM and Exec marketing.
• Collaborate with industry bodies (e.g. COAI, IAMAI, NASSCOM) to strengthen ServiceNow’s thought leadership presence.
• Engage with analysts to influence India TMT narratives around automation, AI,service assurance and enterprise digital transformation.

Performance & Insights

• Track campaign performance using available dashboards and report on pipeline contribution, account engagement and ROI.
• Use data-driven insights to optimise programs and support annual planning.

Job Description

About the Role:

You will oversee the growth of a regional Global Business Acceleration organisation for APAC, guiding the region's revenue pipeline and talent pipeline. This is a senior leadership role for someone who operates with a high degree of autonomy, builds executive-level stakeholder relationships, and sets strategic direction for the function across the region.

What You Will Do:

• Manage the Business Development Representative (BDR) teams across APAC, ensuring all teams exceed quarterly quotas and pipeline targets
• Inspire the regional Global Business Acceleration organisation to create repeatable, predictable, high-quality pipeline from select accounts
• Mentor team members in line with business demands and their individual professional goals
• Strengthen the Global Business Acceleration charter, service level agreements, and performance measurements across the region
• Establish and maintain strong relationships with partners in Sales, Marketing, and Operations; represent the Global Business Acceleration organisation across the business and serve as the expert at executive briefings and business reviews
• Drive strategic alignment across the APAC region — influencing senior stakeholders and elevating the function beyond day-to-day execution
• Ensure effective understanding and management of resources within the assigned region

Qualifications

What We Are Looking For:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8+ years of experience as a high-performing individual contributor in Sales, Marketing, or a related field
• 4+ years leading teams within enterprise software sales or equivalent, with a consistent track record of overachievement
• Proven experience leading successful Sales Development or Business Development organisations in the B2B and SaaS market
• Strong executive presence with the ability to engage credibly and influence senior stakeholders across complex, matrixed organisations
• APAC market experience strongly preferred, particularly across Southeast Asia, North Asia, and/or Korea
• High proficiency in Sales Development tools including data sources, CRM, marketing automation, and email/phone engagement platforms
• Deep fluency in sales development and selling methodologies, including outbound prospecting practices and lead qualification frameworks

About The Role:

The Principal Platform Architect is a trusted advisor for enterprise platform strategy and governance. You define platform standards and guide technical decisions to ensure ServiceNow remains healthy, scalable, and aligned to customer goals.

Your purpose is to establish governance models, anticipate risks, and enable sustainable growth. You engage across CxO, enterprise architects, and platform teams to influence decisions and ensure consistency across the program.

What You Will Do:

• Define and maintain platform vision and strategy aligned to enterprise IT and business objectives.
• Provide architectural guidance to ensure designs align with platform standards and leading practices.
• Shape governance frameworks covering instance strategy, integrations, and data models.
• Facilitate platform governance forums to drive consistent decisions across partners and teams.
• Anticipate and mitigate platform risks (scalability, performance, technical debt).
• Influence adoption of leading practices across customer, partner, and ServiceNow teams.
• Provide structured feedback to ServiceNow product and engineering teams.

What Success Looks Like:

• ServiceNow is embedded as a strategic enterprise platform with clear governance models in place.
• Platform standards are consistently applied across all delivery teams.
• Technical risks are reduced, and scalability is maintained.
• You are recognised as a trusted advisor on platform strategy and governance, complementing the CSE’s business-value leadership.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 12+ years of experience in enterprise architecture, solution strategy, and program leadership.
• Proven experience engaging at Executive level to influence platform direction and business outcomes.
• Track record of defining multi-workflow, enterprise-scale architectures and governance models.
• Strong ability to operate as a program-level architect, guiding multiple teams and partners toward a unified vision.
• Expertise in platform strategy, integration patterns, and complex delivery governance.
• ServiceNow Certified Master Architect (CMA) plus other architecture and governance framework certifications are highly desirable.

Job Description

The Customer Outcomes Senior Principal Platform Architect is a technical advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. The Senior Principal Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform. This is a consultative role focused on guiding ServiceNow, partner, and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success.

What you get to do in this role:

• You will work with the customer across executive, platform owner, enterprise architects and development teams during the selling, structuring, and implementation of solutions.
• Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
• Engage with the customer’s Enterprise Architects to drives enterprise platform vision, aligns architecture strategy to long-term business and AI Transformation
• Provide a variety of knowledge across multiple workflows and position ServiceNow as the digital transformation platform standard, integrated with their core applications
• Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
• Translate goals to outcomes into a customer roadmap.
• Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
• Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
• Manage technical governance, and an delivery operating model and governance.
• Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
• Be a technical advisory role to drives discussions and workshops with relevant stakeholders to the ServiceNow product strategy team to steer the product roadmap
• Be an active contributor of leading practices and expertise related to the ServiceNow platform.
• Maintain skills of data modeling, data governance, CMDB design, data strategies, platform security, and integration
• Involved in more complex engagements providing expertise across multiple workflows
• Lead architecture integration across ITSM, ITOM, SecOps, CSM, HRSD, SPM, App Engine, etc.
• Provide cross-domain design authority oversight.
• Support the professional development of others through means of mentoring.
• Seen as an expert across the industry and an active contributor of leading practices.
• Involved in more complex engagements providing expertise across multiple workflows.
• Work with the extended account team to form global roll out plans, extending platform expansion.
• Participate in presales opportunities and promote the platform architect role into all accounts.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 15+ years progressive experience as part of a professional services organization; or equivalent education/experience
• Management consulting experience
• Ability to travel up to 50%
• Creativity with comfort running programs independently within a "startup paced" environment
• Experience driving complex issues through analysis and resolution
• Ability to relay complex information to diverse set of audiences, both technical and non-technical
• ServiceNow certifications in aligned workflow
• Industry domain expertise in multi-geo enterprise / providers
• Large program experience leading architecture and design
• Enterprise architecture experience
• Cloud application technology experience
• Familiarity with Enterprise Architecture Framework like TOGAF, IT4IT, etc
• Certified Master Architect (CMA) Certified Technical Architect (CTA) in good standing

What you get to do in this role:

• Define and integrate GTM business capabilities, associated processes and metrics across CSG
• Build a 2 to 3-year capability roadmap for CSG
• Work closely with enterprise and IT architecture teams to provide alignment with CSG architecture direction
• In partnership with business stakeholders, build, analyze and transform operating processes across CSG and the enterprise
• Develop and evaluate metrics to measure process improvement outcomes and their alignment with strategic program objectives
• Collaborate with Program Managers and Change Management leaders to align activities and conduct change impact analysis
• Provide business architectural analysis, insights and best practices to portfolio prioritization recommendations
• Drive growth mindset and continuous improvement by training yourself and business process managers/analysts within CSG
• Provide input to the enterprise-wide policies and capabilities roadmap and continuously iterate/maintain for CSG

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Minimum 10 years of professional experience in business capabilities and process management, specifically in Sales, Channel, Customer Success or Professional Services
• Direct experience leading and transforming end-to-end process improvement; designing processes and defining metrics across GTM functions
• Deep knowledge of and experience designing and building Sales, Channel, Professional Services and/or Customer Success operating processes across the enterprise
• Demonstrated expertise in defining and analyzing performance metrics leveraging process design best practices
• Minimum of seven years of experience in enterprise software/SaaS or related industry with a broad understanding of its business priorities and nuances
• Proven expertise in architectural concepts (data, architecture, and solution), issues and trends
• Superior communication and collaboration skills with the ability to communicate effectively at all levels of the organization; inclusive of written and verbal communications as well as visualizations
• Six Sigma expertise is highly desirable
• Experience training employees on business process standardization practices is preferred

You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 1000's of customer engagements.

What you get to do in this role: 

The Customer Outcomes Platform Architect is a technical advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. The Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform. This is a consultative role focused on guiding ServiceNow, partner, and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success.

• You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring and implementation of solutions.
• Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
• Provide a variety of knowledge across multiple workflows.
• Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
• Translate goals to outcomes into a customer roadmap.
• Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
• Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
• Manage technical governance, and an delivery operating model and governance.
• Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
• Support the sales effort by scoping and estimating the engagement and change orders.
• Be an active contributor of leading practices and expertise related to the ServiceNow platform.
• Maintain skills / certifications.
• Support the professional development of others through means of mentoring.

The Solution Sales Executive will oversee market success of ServiceNow's Moveworks AI products across ASEAN & Korea (except Singapore). These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

What you get to do in this role:

The Solution Sales Executive supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity.

• Support territory strategy and planning to improve vertical understanding, account use case targeting and execution
• Provide input to AE during the account planning process based on territory strategy and recommendation
• Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
• Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
• Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
• Coach AEs, SDRs, and GPC with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
• Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes
• Champion diversity and belonging to contribute to an open and inclusive environment

The Solution Sales Executive will oversee market success of ServiceNow's Moveworks AI products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

What you get to do in this role:

The Solution Sales Executive supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity.

• Support territory strategy and planning to improve vertical understanding, account use case targeting and execution
• Provide input to AE during the account planning process based on territory strategy and recommendation
• Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
• Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
• Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
• Coach AEs, SDRs, and GPC with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
• Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes
• Champion diversity and belonging to contribute to an open and inclusive environment

What you will get to do in this role:

• Own the end-to-end commercial relationship across a portfolio of strategic accounts, driving growth across CRM, AI and Technology and Transformation workflow opportunities
• Develop and maintain relationships with multiple C-suite personas (CFO, CIO, COO, CDO) within large retail and consumer organisations, positioning ServiceNow as a long-term platform partner
• Lead and orchestrate a broad virtual account team including Solution Consultants, Solution Specialists, Customer Success, Partners and Marketing to execute on a coordinated account strategy
• Be a trusted advisor to your customers by understanding their business roadmap and advising on how ServiceNow can accelerate their transformation agenda
• Identify the right specialist and support resources to bring into deals at the right time, ensuring the strongest possible team is engaged on each opportunity
• Lead commercial negotiations, manage sales process, and drive opportunity closure across a complex, multi-stakeholder buying environment
• Build a multi-year account roadmap that expands ServiceNow's footprint and drives ongoing revenue growth across your strategic account portfolio

Overview:
The Solution Consultant – Identity & Security partners with Sales to help customers address complex identity, access, and security challenges. This role reports to the Solution Consulting Manager within the Identity & Security team and serves as a trusted technical and business advisor, translating requirements into differentiated, outcome-driven solutions that reduce risk, improve governance, and enable secure business operations. The ideal candidate combines deep domain knowledge in identity and security with a consultative mindset and can communicate effectively with both technical practitioners and executive stakeholders. This is a fast-paced, growth-stage team that values ownership, initiative, and adaptability. SCs who thrive with autonomy and are energized by building something new will be well positioned to succeed.

This role sits at the forefront of building ServiceNow’s Identity & Security GTM, offering Solution Consultants the opportunity to drive impact, establish best practices, and help define what “great” looks like as the business scales.

Key Responsibilities:

• Customer Engagement & Solution Design:
  Partner with Sales to lead discovery, solution design, and technical validation for Identity & Security use cases. Engage with customer security, identity, IT, and risk stakeholders to understand requirements, challenges, and success criteria. Design and position solutions that address identity governance, access control, risk reduction, and security automation.
• Demonstrations & Technical Leadership:
  Deliver compelling, value-based demonstrations tailored to customer security and identity priorities. Articulate how identity and security capabilities integrate into broader enterprise workflows and platforms. Serve as a technical authority during evaluations, proof-of-concepts, and competitive situations.
• Value & Outcome Positioning:
  Translate identity and security capabilities into business outcomes such as reduced risk, improved compliance, and operational efficiency. Support executive-level conversations by framing security and identity initiatives in terms of business impact and resilience. Partner with Sales to develop solution narratives that align to customer priorities and buying personas.
• Deal Support & Execution:
  Support complex sales cycles from early discovery through close, ensuring technical accuracy and customer alignment. Identify and mitigate technical or solution-related risks during the sales process. Collaborate with internal teams to ensure solutions are feasible, scalable, and aligned to product capabilities.
• Continuous Learning & Collaboration:
  Stay current on identity, security, and regulatory trends to inform customer conversations. Share field insights and best practices with peers and leadership. Partner with Product, Enablement, and Marketing teams to provide feedback from the field. Participate in a sales-driven, high-accountability culture centered on continuous skill development in a rapidly evolving security market.

Required Qualifications:

• 5+ years of experience in Solution Consulting, Sales Engineering, Pre-Sales, or a related technical role
• Track record of strong performance in prior SC roles — expect to demonstrate consistent contribution to technical wins and deal outcomes.
• Genuinely curious and proactive in adopting AI and emerging sales support technologies to enhance customer engagements, solution design, and deal execution.
• Strong understanding of identity and security concepts, including identity governance, access management, and risk
• Ability to quickly learn new technologies, demonstrate their capabilities, and connect them to impactful customer business challenges.
• Experience supporting enterprise-level complex sales cycles
• Ability to communicate effectively with both technical and business stakeholders
• Strong presentation and storytelling skills — able to paint the art of the possible and align solutions to customer priorities.
• Willingness to travel as required (typically 25–50%)

Preferred Qualifications:

• Experience with Identity & Access Management (IAM), Identity Governance & Administration (IGA), or Security Operations platforms
• Background in enterprise SaaS or platform-based solutions
• Familiarity with compliance and regulatory considerations impacting identity and security programs

Job Description

What You Get to Do in This Role

• Develop and execute a comprehensive territory plan to generate a robust pipeline of new and expansion opportunities within your assigned region.
• Proactively build your own opportunities, leveraging existing relationships, and identifying new prospects aligned with our ideal customer profile.
• Demonstrate exceptional discovery and qualification skills to accurately identify customer pain points and opportunities.
• Apply deep market expertise in core security focus areas (Identity, SecOps, Data Security, Cloud Security, Application Security) to educate prospective customers on the platform’s business impact.
• Collaborate closely with Account Executives and Solution Consultants to develop compelling, tailored solutions that deliver clear business value.
• Support territory strategy and planning to improve vertical understanding, account use case targeting, and execution.
• Establish, develop, and maintain positive customer and partner relationships to drive both new business and expansion opportunities.
• Integrate partners, channels, and alliances into the sales process to increase deal velocity and size.
• Present to senior executives both in the field and virtually, supporting marketing events, executive briefings, conferences, and trade shows.
• Coach, share best practices, and enable internal sales teams with foundational specialty solution area knowledge.

Qualifications

Qualifications

• 5+ years of proven success in direct field sales, focusing on acquiring new enterprise clients in Security and Identity domains.
• Demonstrated history of delivering results above plan, with consistent quota attainment and a record of driving sustained business growth.
• Recent success closing significant sized deals in Identity & Access Management (IGA/PAM), SecOps, Data Security, Cloud Security, or Application Security.
• Broad security domain expertise, with experience selling across identity, data security, cloud security, sec ops, or compliance.
• Strong executive presence and polish, with excellent listening and presentation skills.
• Ability to adapt to high-growth, fast-changing environments.
• Demonstrated success in growth-phase environments, with a genuine passion for building from the ground up—energized by shaping what’s next and collaborating on playbooks that enable the team to succeed.
• Genuinely curious and proactive in adopting AI and emerging technologies; able to model and assist the team on using new tools to enhance customer engagements, decision making, problem solving, and deal velocity.
• Experience with Identity & Access Management (IAM), Identity Governance & Administration (IGA), or Security Operations solutions with a background in enterprise SaaS or platform-based security solutions.
• Exceptional track record as an Account Executive or quota-carrying sales role in enterprise software.
• Willingness to travel as required (typically 25–50%).Job Description
• What You Get to Do in This Role
• Develop and execute a comprehensive territory plan to generate a robust pipeline of new and expansion opportunities within your assigned region.
• Proactively build your own opportunities, leveraging existing relationships, and identifying new prospects aligned with our ideal customer profile.
• Demonstrate exceptional discovery and qualification skills to accurately identify customer pain points and opportunities.
• Apply deep market expertise in core security focus areas (Identity, SecOps, Data Security, Cloud Security, Application Security) to educate prospective customers on the platform’s business impact.
• Collaborate closely with Account Executives and Solution Consultants to develop compelling, tailored solutions that deliver clear business value.
• Support territory strategy and planning to improve vertical understanding, account use case targeting, and execution.
• Establish, develop, and maintain positive customer and partner relationships to drive both new business and expansion opportunities.
• Integrate partners, channels, and alliances into the sales process to increase deal velocity and size.
• Present to senior executives both in the field and virtually, supporting marketing events, executive briefings, conferences, and trade shows.
• Coach, share best practices, and enable internal sales teams with foundational specialty solution area knowledge.
• Qualifications
• Qualifications
• 5+ years of proven success in direct field sales, focusing on acquiring new enterprise clients in Security and Identity domains.
• Demonstrated history of delivering results above plan, with consistent quota attainment and a record of driving sustained business growth.
• Recent success closing significant sized deals in Identity & Access Management (IGA/PAM), SecOps, Data Security, Cloud Security, or Application Security.
• Broad security domain expertise, with experience selling across identity, data security, cloud security, sec ops, or compliance.
• Strong executive presence and polish, with excellent listening and presentation skills.
• Ability to adapt to high-growth, fast-changing environments.
• Demonstrated success in growth-phase environments, with a genuine passion for building from the ground up—energized by shaping what’s next and collaborating on playbooks that enable the team to succeed.
• Genuinely curious and proactive in adopting AI and emerging technologies; able to model and assist the team on using new tools to enhance customer engagements, decision making, problem solving, and deal velocity.
• Experience with Identity & Access Management (IAM), Identity Governance & Administration (IGA), or Security Operations solutions with a background in enterprise SaaS or platform-based security solutions.
• Exceptional track record as an Account Executive or quota-carrying sales role in enterprise software.
• Willingness to travel as required (typically 25–50%).

What you get to do in this role:   

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

下記が採用しているチームの概要となります

Technology Service Management / Employee & Customer Management (TSM/ECM)

ServiceNowプラットフォーム上で動作するアプリケーション層（ITSM等）の問題を解決します。

Javascript,SQL（クエリ）の知識が必要。Javaの知識やアプリケーションのデバッグ経験があるとプラス

About the Role

 In this role, you will partner cross-functionally with Product, Marketing, Sales, Enablement, Operations, and Customer Success teams to ensure our portfolio of innovations is launched, adopted, and activated effectively.

You will own the orchestration of go-to-market readiness and product activation strategies for a portfolio of offerings ensuring internal teams are equipped, customers are excited, and adoption is accelerated.

Key Responsibilities

GTM Strategy & Planning:
Lead end-to-end GTM planning for new product releases and major solution enhancements. Align plans with Sales, Marketing, Product, and Enablement to ensure a cohesive launch strategy.

Product Activation:
Build and execute programs to accelerate internal and external product adoption across regions, personas, and industries. Ensure teams understand the value, use cases, and positioning of each solution.

Cross-Functional Orchestration:
Serve as the connective tissue between Product, Sales, Marketing, and Enablement—driving alignment, accountability, and integrated delivery across multiple stakeholders.

Sales Readiness & Enablement:
Partner with Enablement to ensure field-facing teams are equipped with the right messaging, content, and tools. Define success measures and readiness KPIs.

Internal Communications:
Develop clear, concise narratives for leadership, internal stakeholders, and field teams translating complex product or strategy updates into actionable, audience-specific communications.

Measurement & Insights:
Track and analyze GTM activation and readiness metrics. Provide reporting and insights to optimize performance and inform leadership.

You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.

What you get to do in this role:

• Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
• Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
• Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
• Identify the right specialist/ support resources to bring into a deal, at the right time