Total 12 job vacancies by Servicenow Pte. Ltd.

What you get to do in this role:

This role will be responsible for supporting key internal Global Technical Support process and automation projects with the aim of facilitating support adoption of infrastructure changes, enhancing the customer and employee support experience. Deliverables will include the implementation and deployment of impacting technical requirements to support, employee communications and rollout of key business process initiatives. 

• Act as a key player in establishing and executing operational initiatives
• Play a critical role in coordinating cross-functional efforts between support and cloud operations, with an emphasis on the impact of infrastructure changes and their impact to the support organization
• Drive as a key subject matter expert in the development of projects for technical support engineering and customer support experience
• Ensure all impacting technical requirements to support align to our ideals of delivering world-class technical support
• Initiate and/or participate in strategic initiatives that impact the tactical approach to customer support as well as influencing policies, workflows and performance standards
• Assess current systems, best practices, quality, service and introduce improvements to ensure operations stays in line with growing Business needs
• Represent Support Operations and interface effectively with cross-functional teams, senior-level business executives and customers
• Work as a Technical Support subject matter expert in representing Global Technical Support
• Review current processes with a focus on simplification and clarity to ensure they align to current business objectives
• Initiate and/or participate in strategic initiatives that impact the tactical approach to customer support as well as influencing policies, workflows and performance standards
• Assess current systems, best practices, quality, service and introduce improvements to ensure operations stay in-line with growing Business needs
• Collaborative development of business requirements to satisfy business objectives, customer enablement and Technical Support Engineer impact

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Experience with interfacing with Cloud Operations and technical teams outside of support
• Demonstrated ability to troubleshoot technical issues and clearly define a problem
• Technical Support experience with an understanding of Technical Support case management and troubleshooting
• Experience administering and/or supporting ServiceNow platforms
• Understanding in the creation and management of various workflow mechanisms within the ServiceNow platform
• Fundamental knowledge of the interoperability of cloud systems and how they are operationalized
• Deep understanding of relational data and the ability to apply that knowledge to the analysis and reporting of that data
• Ability to articulate the complexity of cloud infrastructure and the application of policy and process as they relate
• Ability to conceptualize and participate in the creation of new methods, systems, and functionality
• Ability to build and publish processes conforming to established standards
• Understands the importance of the customer experience and is able to act as an advocate on their behalf when challenged with compelling reasoning
• Deep understanding of technical support processes
• Ability to work independently and in a team environment
• Minimum of 10 years of industry experience, including 5+ years of Technical Support Operations and/or Support Delivery is required

Job Description

About the Role:

You will oversee the growth of a regional Global Business Acceleration organisation for APAC, guiding the region's revenue pipeline and talent pipeline. This is a senior leadership role for someone who operates with a high degree of autonomy, builds executive-level stakeholder relationships, and sets strategic direction for the function across the region.

What You Will Do:

• Manage the Business Development Representative (BDR) teams across APAC, ensuring all teams exceed quarterly quotas and pipeline targets
• Inspire the regional Global Business Acceleration organisation to create repeatable, predictable, high-quality pipeline from select accounts
• Mentor team members in line with business demands and their individual professional goals
• Strengthen the Global Business Acceleration charter, service level agreements, and performance measurements across the region
• Establish and maintain strong relationships with partners in Sales, Marketing, and Operations; represent the Global Business Acceleration organisation across the business and serve as the expert at executive briefings and business reviews
• Drive strategic alignment across the APAC region — influencing senior stakeholders and elevating the function beyond day-to-day execution
• Ensure effective understanding and management of resources within the assigned region

Qualifications

What We Are Looking For:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8+ years of experience as a high-performing individual contributor in Sales, Marketing, or a related field
• 4+ years leading teams within enterprise software sales or equivalent, with a consistent track record of overachievement
• Proven experience leading successful Sales Development or Business Development organisations in the B2B and SaaS market
• Strong executive presence with the ability to engage credibly and influence senior stakeholders across complex, matrixed organisations
• APAC market experience strongly preferred, particularly across Southeast Asia, North Asia, and/or Korea
• High proficiency in Sales Development tools including data sources, CRM, marketing automation, and email/phone engagement platforms
• Deep fluency in sales development and selling methodologies, including outbound prospecting practices and lead qualification frameworks

About The Role:

The Principal Platform Architect is a trusted advisor for enterprise platform strategy and governance. You define platform standards and guide technical decisions to ensure ServiceNow remains healthy, scalable, and aligned to customer goals.

Your purpose is to establish governance models, anticipate risks, and enable sustainable growth. You engage across CxO, enterprise architects, and platform teams to influence decisions and ensure consistency across the program.

What You Will Do:

• Define and maintain platform vision and strategy aligned to enterprise IT and business objectives.
• Provide architectural guidance to ensure designs align with platform standards and leading practices.
• Shape governance frameworks covering instance strategy, integrations, and data models.
• Facilitate platform governance forums to drive consistent decisions across partners and teams.
• Anticipate and mitigate platform risks (scalability, performance, technical debt).
• Influence adoption of leading practices across customer, partner, and ServiceNow teams.
• Provide structured feedback to ServiceNow product and engineering teams.

What Success Looks Like:

• ServiceNow is embedded as a strategic enterprise platform with clear governance models in place.
• Platform standards are consistently applied across all delivery teams.
• Technical risks are reduced, and scalability is maintained.
• You are recognised as a trusted advisor on platform strategy and governance, complementing the CSE’s business-value leadership.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 12+ years of experience in enterprise architecture, solution strategy, and program leadership.
• Proven experience engaging at Executive level to influence platform direction and business outcomes.
• Track record of defining multi-workflow, enterprise-scale architectures and governance models.
• Strong ability to operate as a program-level architect, guiding multiple teams and partners toward a unified vision.
• Expertise in platform strategy, integration patterns, and complex delivery governance.
• ServiceNow Certified Master Architect (CMA) plus other architecture and governance framework certifications are highly desirable.

Job Description

The Customer Outcomes Senior Principal Platform Architect is a technical advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. The Senior Principal Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform. This is a consultative role focused on guiding ServiceNow, partner, and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success.

What you get to do in this role:

• You will work with the customer across executive, platform owner, enterprise architects and development teams during the selling, structuring, and implementation of solutions.
• Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
• Engage with the customer’s Enterprise Architects to drives enterprise platform vision, aligns architecture strategy to long-term business and AI Transformation
• Provide a variety of knowledge across multiple workflows and position ServiceNow as the digital transformation platform standard, integrated with their core applications
• Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
• Translate goals to outcomes into a customer roadmap.
• Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
• Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
• Manage technical governance, and an delivery operating model and governance.
• Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
• Be a technical advisory role to drives discussions and workshops with relevant stakeholders to the ServiceNow product strategy team to steer the product roadmap
• Be an active contributor of leading practices and expertise related to the ServiceNow platform.
• Maintain skills of data modeling, data governance, CMDB design, data strategies, platform security, and integration
• Involved in more complex engagements providing expertise across multiple workflows
• Lead architecture integration across ITSM, ITOM, SecOps, CSM, HRSD, SPM, App Engine, etc.
• Provide cross-domain design authority oversight.
• Support the professional development of others through means of mentoring.
• Seen as an expert across the industry and an active contributor of leading practices.
• Involved in more complex engagements providing expertise across multiple workflows.
• Work with the extended account team to form global roll out plans, extending platform expansion.
• Participate in presales opportunities and promote the platform architect role into all accounts.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 15+ years progressive experience as part of a professional services organization; or equivalent education/experience
• Management consulting experience
• Ability to travel up to 50%
• Creativity with comfort running programs independently within a "startup paced" environment
• Experience driving complex issues through analysis and resolution
• Ability to relay complex information to diverse set of audiences, both technical and non-technical
• ServiceNow certifications in aligned workflow
• Industry domain expertise in multi-geo enterprise / providers
• Large program experience leading architecture and design
• Enterprise architecture experience
• Cloud application technology experience
• Familiarity with Enterprise Architecture Framework like TOGAF, IT4IT, etc
• Certified Master Architect (CMA) Certified Technical Architect (CTA) in good standing

What you get to do in this role:

• Define and integrate GTM business capabilities, associated processes and metrics across CSG
• Build a 2 to 3-year capability roadmap for CSG
• Work closely with enterprise and IT architecture teams to provide alignment with CSG architecture direction
• In partnership with business stakeholders, build, analyze and transform operating processes across CSG and the enterprise
• Develop and evaluate metrics to measure process improvement outcomes and their alignment with strategic program objectives
• Collaborate with Program Managers and Change Management leaders to align activities and conduct change impact analysis
• Provide business architectural analysis, insights and best practices to portfolio prioritization recommendations
• Drive growth mindset and continuous improvement by training yourself and business process managers/analysts within CSG
• Provide input to the enterprise-wide policies and capabilities roadmap and continuously iterate/maintain for CSG

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Minimum 10 years of professional experience in business capabilities and process management, specifically in Sales, Channel, Customer Success or Professional Services
• Direct experience leading and transforming end-to-end process improvement; designing processes and defining metrics across GTM functions
• Deep knowledge of and experience designing and building Sales, Channel, Professional Services and/or Customer Success operating processes across the enterprise
• Demonstrated expertise in defining and analyzing performance metrics leveraging process design best practices
• Minimum of seven years of experience in enterprise software/SaaS or related industry with a broad understanding of its business priorities and nuances
• Proven expertise in architectural concepts (data, architecture, and solution), issues and trends
• Superior communication and collaboration skills with the ability to communicate effectively at all levels of the organization; inclusive of written and verbal communications as well as visualizations
• Six Sigma expertise is highly desirable
• Experience training employees on business process standardization practices is preferred

Overview:
The Solution Consultant – Identity & Security partners with Sales to help customers address complex identity, access, and security challenges. This role reports to the Solution Consulting Manager within the Identity & Security team and serves as a trusted technical and business advisor, translating requirements into differentiated, outcome-driven solutions that reduce risk, improve governance, and enable secure business operations. The ideal candidate combines deep domain knowledge in identity and security with a consultative mindset and can communicate effectively with both technical practitioners and executive stakeholders. This is a fast-paced, growth-stage team that values ownership, initiative, and adaptability. SCs who thrive with autonomy and are energized by building something new will be well positioned to succeed.

This role sits at the forefront of building ServiceNow’s Identity & Security GTM, offering Solution Consultants the opportunity to drive impact, establish best practices, and help define what “great” looks like as the business scales.

Key Responsibilities:

• Customer Engagement & Solution Design:
  Partner with Sales to lead discovery, solution design, and technical validation for Identity & Security use cases. Engage with customer security, identity, IT, and risk stakeholders to understand requirements, challenges, and success criteria. Design and position solutions that address identity governance, access control, risk reduction, and security automation.
• Demonstrations & Technical Leadership:
  Deliver compelling, value-based demonstrations tailored to customer security and identity priorities. Articulate how identity and security capabilities integrate into broader enterprise workflows and platforms. Serve as a technical authority during evaluations, proof-of-concepts, and competitive situations.
• Value & Outcome Positioning:
  Translate identity and security capabilities into business outcomes such as reduced risk, improved compliance, and operational efficiency. Support executive-level conversations by framing security and identity initiatives in terms of business impact and resilience. Partner with Sales to develop solution narratives that align to customer priorities and buying personas.
• Deal Support & Execution:
  Support complex sales cycles from early discovery through close, ensuring technical accuracy and customer alignment. Identify and mitigate technical or solution-related risks during the sales process. Collaborate with internal teams to ensure solutions are feasible, scalable, and aligned to product capabilities.
• Continuous Learning & Collaboration:
  Stay current on identity, security, and regulatory trends to inform customer conversations. Share field insights and best practices with peers and leadership. Partner with Product, Enablement, and Marketing teams to provide feedback from the field. Participate in a sales-driven, high-accountability culture centered on continuous skill development in a rapidly evolving security market.

Required Qualifications:

• 5+ years of experience in Solution Consulting, Sales Engineering, Pre-Sales, or a related technical role
• Track record of strong performance in prior SC roles — expect to demonstrate consistent contribution to technical wins and deal outcomes.
• Genuinely curious and proactive in adopting AI and emerging sales support technologies to enhance customer engagements, solution design, and deal execution.
• Strong understanding of identity and security concepts, including identity governance, access management, and risk
• Ability to quickly learn new technologies, demonstrate their capabilities, and connect them to impactful customer business challenges.
• Experience supporting enterprise-level complex sales cycles
• Ability to communicate effectively with both technical and business stakeholders
• Strong presentation and storytelling skills — able to paint the art of the possible and align solutions to customer priorities.
• Willingness to travel as required (typically 25–50%)

Preferred Qualifications:

• Experience with Identity & Access Management (IAM), Identity Governance & Administration (IGA), or Security Operations platforms
• Background in enterprise SaaS or platform-based solutions
• Familiarity with compliance and regulatory considerations impacting identity and security programs

Job Description

What You Get to Do in This Role

• Develop and execute a comprehensive territory plan to generate a robust pipeline of new and expansion opportunities within your assigned region.
• Proactively build your own opportunities, leveraging existing relationships, and identifying new prospects aligned with our ideal customer profile.
• Demonstrate exceptional discovery and qualification skills to accurately identify customer pain points and opportunities.
• Apply deep market expertise in core security focus areas (Identity, SecOps, Data Security, Cloud Security, Application Security) to educate prospective customers on the platform’s business impact.
• Collaborate closely with Account Executives and Solution Consultants to develop compelling, tailored solutions that deliver clear business value.
• Support territory strategy and planning to improve vertical understanding, account use case targeting, and execution.
• Establish, develop, and maintain positive customer and partner relationships to drive both new business and expansion opportunities.
• Integrate partners, channels, and alliances into the sales process to increase deal velocity and size.
• Present to senior executives both in the field and virtually, supporting marketing events, executive briefings, conferences, and trade shows.
• Coach, share best practices, and enable internal sales teams with foundational specialty solution area knowledge.

Qualifications

Qualifications

• 5+ years of proven success in direct field sales, focusing on acquiring new enterprise clients in Security and Identity domains.
• Demonstrated history of delivering results above plan, with consistent quota attainment and a record of driving sustained business growth.
• Recent success closing significant sized deals in Identity & Access Management (IGA/PAM), SecOps, Data Security, Cloud Security, or Application Security.
• Broad security domain expertise, with experience selling across identity, data security, cloud security, sec ops, or compliance.
• Strong executive presence and polish, with excellent listening and presentation skills.
• Ability to adapt to high-growth, fast-changing environments.
• Demonstrated success in growth-phase environments, with a genuine passion for building from the ground up—energized by shaping what’s next and collaborating on playbooks that enable the team to succeed.
• Genuinely curious and proactive in adopting AI and emerging technologies; able to model and assist the team on using new tools to enhance customer engagements, decision making, problem solving, and deal velocity.
• Experience with Identity & Access Management (IAM), Identity Governance & Administration (IGA), or Security Operations solutions with a background in enterprise SaaS or platform-based security solutions.
• Exceptional track record as an Account Executive or quota-carrying sales role in enterprise software.
• Willingness to travel as required (typically 25–50%).Job Description
• What You Get to Do in This Role
• Develop and execute a comprehensive territory plan to generate a robust pipeline of new and expansion opportunities within your assigned region.
• Proactively build your own opportunities, leveraging existing relationships, and identifying new prospects aligned with our ideal customer profile.
• Demonstrate exceptional discovery and qualification skills to accurately identify customer pain points and opportunities.
• Apply deep market expertise in core security focus areas (Identity, SecOps, Data Security, Cloud Security, Application Security) to educate prospective customers on the platform’s business impact.
• Collaborate closely with Account Executives and Solution Consultants to develop compelling, tailored solutions that deliver clear business value.
• Support territory strategy and planning to improve vertical understanding, account use case targeting, and execution.
• Establish, develop, and maintain positive customer and partner relationships to drive both new business and expansion opportunities.
• Integrate partners, channels, and alliances into the sales process to increase deal velocity and size.
• Present to senior executives both in the field and virtually, supporting marketing events, executive briefings, conferences, and trade shows.
• Coach, share best practices, and enable internal sales teams with foundational specialty solution area knowledge.
• Qualifications
• Qualifications
• 5+ years of proven success in direct field sales, focusing on acquiring new enterprise clients in Security and Identity domains.
• Demonstrated history of delivering results above plan, with consistent quota attainment and a record of driving sustained business growth.
• Recent success closing significant sized deals in Identity & Access Management (IGA/PAM), SecOps, Data Security, Cloud Security, or Application Security.
• Broad security domain expertise, with experience selling across identity, data security, cloud security, sec ops, or compliance.
• Strong executive presence and polish, with excellent listening and presentation skills.
• Ability to adapt to high-growth, fast-changing environments.
• Demonstrated success in growth-phase environments, with a genuine passion for building from the ground up—energized by shaping what’s next and collaborating on playbooks that enable the team to succeed.
• Genuinely curious and proactive in adopting AI and emerging technologies; able to model and assist the team on using new tools to enhance customer engagements, decision making, problem solving, and deal velocity.
• Experience with Identity & Access Management (IAM), Identity Governance & Administration (IGA), or Security Operations solutions with a background in enterprise SaaS or platform-based security solutions.
• Exceptional track record as an Account Executive or quota-carrying sales role in enterprise software.
• Willingness to travel as required (typically 25–50%).

The Solution Sales Executive will oversee market success of ServiceNow's Moveworks AI products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

What you get to do in this role:

The Solution Sales Executive supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity.

• Support territory strategy and planning to improve vertical understanding, account use case targeting and execution
• Provide input to AE during the account planning process based on territory strategy and recommendation
• Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
• Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
• Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
• Coach AEs, SDRs, and GPC with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
• Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes
• Champion diversity and belonging to contribute to an open and inclusive environment

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 5+ years knowledge on return on investment of specialty solutions area to lead solution win
• Experience as an AE, or in alternative sales/ customer service role
• Understanding of business sales processes
• Limited traveling

As an AI Engineer, you turn bold ideas into tangible prototypes. You’re the hands-on builder behind our AI story, transforming vision into working demos and proof-of-concepts that show real business impact. Partnering with AI Solution Architects, you’ll combine ServiceNow’s Now Assist, Workflow Data Fabric, and platform automation to deliver intelligent, scalable solutions at speed.

Key Responsibilities

• Build & Prototype — Develop proofs-of-concept, demos, and accelerators showcasing custom applications (low-code and pro-code), AI Agents, LLM integration, and data workflows on ServiceNow.
• Technical Delivery — Implement apps, integrations, flows, data integrations, and prompt engineering. Ensure POC environments are securely configured, data is pre-loaded, and integrations are ready for demonstration.
• Experimentation — Test and refine model performance, prompt design, and agentic automation.
• Documentation — Maintain technical documentation, reusable scripts, and setup guides for repeatable delivery.
• Collaboration — Work cross-functionally with SCs, Architects, Customer Excellence and Product Specialists to ensure successful handoff and scalability.
• Scalable Assets — Take best use case assets to be repeated and scaled in our internal skills library to speed up time to delivery and knowledge transfer.

Qualifications

Required Skills & Experience

• 3–5 years of experience in technical consulting, software development, data engineering, professional services or workflow automation.
• Familiarity with ServiceNow development (Flow Designer, App Engine Studio, IntegrationHub, etc.) or similar development platforms.
• Subject knowledge of AI concepts (prompt engineering, REST APIs, Knowledge Graph, vector search etc).
• Expertise in ServiceNow’s Agents and Now Assist Skills
• Strong curiosity, hands-on technical builder mindset, and ability to work in rapid prototyping environments.
• Clear communication and documentation skills.
• ServiceNow certifications such as Certified System Administrator, Certified Application Developer, Certified Implementation Specialist, are desired. Related certifications from Databricks, Azure AI, AWS ML are also a plus.

Success Measures

• Number and quality of working prototypes or accelerators built.
• Effectiveness in participation of POCs/POVs
• Speed of delivery from concept to demo.
• Contribution to reusable assets and playbooks.
• Growth in AI and platform proficiency.

Description:

• ​​​Direct the regional media roadmap​​, ensuring local activations align with global COE standards, championing and embedding buyer-group-led media strategies within holistic media planning, while maximizing regional pipeline impact.​​​​
• They ensure ​highly-targeted​ Buyer Group media strategy is executed locally across all paid touchpoints (digital and offline), supporting ABM at Scale.
• The role reports to the Regional Director of Media.
• They serve as the regional day-to-day point of contact for the ​​external Media Agency of Record, managing regional budgets, local plan execution, and ensuring all paid media is compliant and culturally resonant to the specific Integrated marketing campaign they are accountable for.

Responsibilities:

• ​​​Define the​​ ​regional media ​​​strategy​​​​ and mix for an assigned global region​​​​, ensuring that budget allocations and channel ​​​​targeting and journey mapping​​ are optimized for complex B2B buyer journeys.
• ​​​​E​​nsure assigned regional programs reflect Global COE strategy, while maximizing the account based buyer group pipeline velocity in the region and supporting region KPIs and business objectives.locally and brand KPIs​​​.
• ​​​C​reate executive summaries of campaign plan and performance for internal socialization​​​.
• ​​​​Monitor and report on creative asset performance and build recommendations for content strategist​​​.
• Drive the agency's testing roadmap, utilizing new channels, formats, and optimization to secure competitive advantage and increase ROI.
• Partner with Audience Intelligence to internalize insights, finding new media approaches to engage hyper-targeted Buyer Groups.
• ​​Define agency performance standards, and govern execution quality ​and efficiency, driving continuous optimization and approving strategies against Buyer Group KPIs.
• Collaborate with Integrated Marketing, Audience Intelligence, and Regional ​Marketing teams​​​ to ensure synchronized execution and influence adoption of high-impact ​media ​plans.
• Manage SOWs, invoicing, budget pacing, variance tracking, and provide high-level forecasting inputs to the Director.
• Synthesize data (media, audience, analytics) into a unified performance story, proposing actions to improve pipeline velocity and GTM outcomes.
• Provide input on the AdTech stack roadmap, evaluating new technologies and defining data flow for the Activation & Experience leader.

Key outputs:

• ​​Regional ​Performance Media Activation Plan.
• Campaign and quarterly performance reporting, including coordination of regional insights to support regional and global Quarterly Business Reviews.
• Budget Governance & Forecasting Reports.
• Testing and Innovation Roadmap.

Qualifications (skills & competencies​​​):

​​​Qualifications​​:

• ​​​​Proven expertise in regionalized media activation​​ and the application of global strategic frameworks to local market nuances.​​​​​

Hard Skills:

• ​​​Understand regional GTM nuances​​
• Advanced Media Strategy
• Agency Management & Governance
• Strategic Media Planning (Global, multi-channel B2B)
• ABM Activation Platform Experience
• Cross-Channel Measurement & Attribution

Soft Skills (Leadership Competencies):

• Orchestration & Collaboration
• Accountability & Drive
• Strategic Storytelling
• Budget Management & Financial AcumenDescription:

Role Overview 

​​​Manage regional technical standards and data governance​​, ensuring that global media campaigns are compliant, tracked accurately, and technically sound.​​​​ This role requires balancing hands-on platform work with regional stakeholder management across diverse markets. 

Key Responsibilities 

Regional Platform Management 

• Maintain admin access and oversight for accounts across ServiceNow’s ad tech stack such as Google Ads, LinkedIn Campaign Manager, The Trade Desk, and Adobe Advertising Cloud 
• Ensure regional campaigns adhere to global platform governance standards while accommodating local market requirements 
• ​​​​Perform regular operational oversight of the technical infrastructure, ​​ensuring that tracking, pixels, and data flows remain intact across global systems ​​​     ​​ 
• Serve as regional escalation point for platform access, permissions, and technical troubleshooting 

Technical Operations 

• In accordance to aligned procedures and governance with Ad tech team, work with agency to:  implement and QA tracking/measurement setups: pixel deployment, tag management, conversion tracking for campaigns Verify data integrity between ad platforms and internal systems (CRM, marketing automation) Ensure compliance with regional data privacy regulations (GDPR and other country-specific requirements) and brand safety standards Troubleshoot technical issues: tracking breaks, campaign delivery problems, data discrepancies 

​Agency Partnership  

• ​​Collaborate with agency's regional hub team on campaign setup, optimization, ​troubleshooting​, and testing of new ​opportunities​ 
• Review agency platform usage for compliance with governance standards and best practices 
• Provide technical guidance and training to agency team on platform updates and requirements 
• ​​QA high-risk or complex campaign launches to prevent technical failures​​​ 
• ​​​Support ongoing agency performance evaluation and partnership options​​ 

Financial & Vendor Operations 

• Reconcile platform invoices with agency billing, investigating and resolving discrepancies 
• Monitor regional budget pacing and spend allocation across platforms 
• Support vendor relationship management: coordinate with platform reps on issues, credits, or partnership opportunities 
• Maintain documentation of platform spend, credits, and billing adjustments 

Cross-Functional Collaboration 

• Partner with media strategy team to understand campaign requirements and provide technical feasibility guidance 
• Coordinate with global ad tech team on platform configurations, integrations, and governance updates 
• Collaborate with analytics team on measurement strategy, data quality, and reporting requirements 
• Work with regional creative and marketing ops teams to ensure seamless campaign execution 

Process & Documentation 

• Maintain regional documentation: account structures, access protocols, troubleshooting guides 
• Contribute to global standard operating procedures and platform governance documentation 
• Identify opportunities to streamline processes and reduce operational friction 
• Share regional insights and best practices with global ad ops team 

Qualifications (skills & competencies):

Required Qualifications 

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 5+ years in digital advertising operations, campaign management, or ad tech roles 
• Strong technical proficiency in Google Ads, LinkedIn Campaign Manager, The Trade Desk, and Adobe Advertising Cloud 
• Experience managing multi-country campaigns with regional complexity (language, currency, regulations) 
• Understanding of tracking/measurement: pixels, tags, GTM, conversion tracking, basic data integrations 
• ​​Hands-on experience with billing reconciliation and budget management​​​ 
• ​​​​Proven expertise in regional technical ​​requirements​​ and data governance, ​​with experience managing technical data integrity within distributed operating models.​​​ 
• GDPR and regional privacy law knowledge and experience ensuring compliance in digital advertising 
• Strong agency collaboration skills - ability to maintain quality while building partnerships 
• Excellent problem-solving and troubleshooting abilities 
• Comfortable working across time zones with global teams 
• Bachelor's degree in Marketing, Business, Computer Science, or related field 

Preferred Qualifications 

• Experience in B2B tech/SaaS marketing 
• Familiarity with Salesforce, marketing automation platforms, or data visualization tools 
• Platform certifications (Google Ads, LinkedIn, The Trade Desk, Adobe) 
• Experience in APAC advertising markets and regional platform nuances 

Key Success Metrics 

• Technical issue resolution time and campaign uptime 
• Tracking accuracy and data quality for APAC campaigns 
• Billing reconciliation accuracy and timeliness 
• Agency feedback on collaboration quality and responsiveness 
• Regional media strategy team satisfaction with ad ops support 
• Proactive identification and prevention of technical issues Job Description

Description:

• This senior leadership role, Performance Media Activation Director, reports to the VP Global Media & Sponsorships.
• ​​​Lead the strategic activation of the regional media capability,​​ ensuring regional programs reflect Global COE vision, championing and embedding buying-group-led media strategy within holistic media planning,  while maximizing local account-based buyer group pipeline velocity​​​ and brand KPIs.​​​
• Mission: Collaborate with Integrated marketing team to drive measurable media outcomes, increase pipeline velocity, and gain competitive advantage via highly-targeted Buyer Group media strategy and ABM at scale across all outsourced paid media channels, in partnership with the agency and program leaders.
• Establishes a technology and AI-first approach with the media agency, aligning execution with ServiceNow's ethos for market differentiation.
• Leads the (APAC) Media Activation for performance programs, manages the strategic and financial media agency relationship, ensures global quality execution, and fosters deep partnerships across IMC, Audience, and Data & Analytics teams.

Responsibilities:

• Works with VP of Global Media and Sponsorships, and other regional directors to Define the strategic roadmap for the COE, focusing on global process excellence and building expertise in highly-targeted, multi-channel B2B media.
• ​​​​Direct regional agency performance and strategic alignment,​​ governing the local application of global SOWs and ensuring regional strategies meet global performance benchmarks and budgeting requirements.
• Establish governance for media agency insights generation, ensuring efficient delivery to Audience Intelligence for Connection Strategy.
• Own planning, forecasting, and reconciliation of the global media activation budget, maximizing ROI across Buyer Groups and countries.
• Direct the synthesis of data to create an executive-level performance story demonstrating media's contribution to GTM success.
• Partner with Audience Intelligence, IMC, and Digital Experience leaders to ensure synchronized media execution across the customer journey.
• Educate ONE Team and regional leaders on high-impact performance media opportunities to maximize adoption and return.
• Partner on the AdTech roadmap and ensure data flow and integrity for accurate targeting and cross-channel measurement.
• Lead, mentor, and coach the Global and Regional Media Activation team, ensuring clear roles, high performance, and deep expertise.
• Govern the strategic use of AI and machine learning in media execution, evaluating agency performance for efficiency and competitive differentiation.

Key outputs:

• Activation COE Strategy & Capability Roadmap
• Global/Regional Media & Partner Relationship Strategy
• Global/Regional Activation Governance Model
• Strategic Performance & Optimization Report
• AI & Innovation Adoption Framework
• Channel Insight Governance Framework

Qualifications (skills and competencies):

Hard Skills:

• Global Media Agency Governance & Financial Management
• Global Paid Media Portfolio Strategy & Oversight
• Advanced ABM/Buyer Group Media Strategy
• AI/ML Media Strategic Governance and Evaluation
• AdTech Strategy & Data Flow Architecture

Soft Skills (Leadership Competencies):

• Vision & Strategic Planning
• Executive Communication & Influence
• Governance & Process Design
• Accountability & Risk Management
• ​​Talent Leadership & Capability Building​​​
• ​​​​Proven expertise in regionalized media activation leadership ​​and the strategic orchestration of distributed agency teams​​​Description: