Our Story
Black Sheep Restaurants is a celebrated hospitality movement with a growing international presence. We are built on a shared passion for creating exceptional and personalised dining experiences. Our journey in Singapore is just beginning, and we are excited to expand our family of restaurants, which already includes the beloved Messina and La Vache!, with our third, Jean-Pierre, opening in Q3, and many more to come. We are looking for a leader to join us on this exciting journey of growth and help us build a legacy of hospitality excellence in Singapore, following over a decade in Hong Kong.
Job Summary
We are seeking a dynamic and experienced Global Director of Guest Experience & Hospitality Training to join our team. Based in our Singapore hub, this senior leadership role is pivotal in shaping and delivering a world-class guest experience across our global portfolio, with a strong focus on our rapidly expanding Singapore operations. The successful candidate will be responsible for the hands-on implementation of our global training programs, fostering a culture of service excellence in Singapore and building strong relationships with key stakeholders in the city (guests, hotels, hospitality schools and partners). This role requires a dedicated leader who is passionate about building from the ground up and is excited by the opportunity to make a significant impact in a new and growing market in Singapore. With a focus on Singapore, this role also requires group-wide global implementation and delivery of programmes and standards.
Key Responsibilities
Singapore-Focused Training & Implementation
• Lead the on-the-ground implementation of our comprehensive global training program across our Singapore restaurants, including Messina, La Vache!, and the upcoming Jean-Pierre.
• Adapt and localize global training modules to the unique needs of the Singapore market, ensuring they resonate with both our team and our guests.
• Personally deliver engaging training modules and workshops to our Singapore-based hospitality professionals, from front-of-house teams to restaurant leaders.
• Establish and monitor key performance indicators (KPIs) to measure the effectiveness of training initiatives in our Singapore restaurants, directly linking them to guest satisfaction and loyalty.
Leadership & Team Development
• Act as a mentor and coach to our Singapore-based leaders, empowering them to drive service excellence and build high-performing teams.
• Play a key role in nurturing future leaders within our Singapore operations, identifying and developing high-potential talent.
• Champion the Black Sheep culture of hospitality, ensuring our values are embedded in every aspect of the guest experience in Singapore.
Stakeholder & Community Engagement
• Cultivate and maintain strong, collaborative relationships with our General Managers and restaurant leaders in Singapore.
• Develop and nurture relationships with key guests in Singapore, creating a loyal following for our restaurants.
• Build a strong network of on-the-ground relationships with hotels, schools, and other relevant partners in Singapore to support recruitment and brand-building initiatives.
• Serve as a brand ambassador for Black Sheep Restaurants in Singapore, representing us at industry events, conferences, and networking functions.
Key Skills and Requirements
•A minimum of 5 years of experience in a senior management role within the luxury hospitality, VIP management or guest experience sector.
• Proven track record of implementing successful training and development programs, with a hands-on approach to delivery.
• In-depth knowledge of Black Sheep values (community, leadership and hospitality) for in-house group-level training.
• Excellent SevenRooms knowledge and back-end portal understanding and skills for technology deployment.
• Proven experience with CRM systems and review/social feedback platforms, as well as survey tools for guest feedback mechanisms.
• Core knowledge of stories, branding and tone of voice for strong guest communication and activations support.
• Strong relationships with hotel concierges and self-starter approach to new relationship development.
• Strong leadership, coaching, and mentoring skills, with a passion for developing talent. Exceptional interpersonal and communication skills, with a natural ability to build rapport and collaborate effectively with a wide range of stakeholders. Strong copywriting skills preferred for guest communications.
• A strategic and innovative thinker with a data-driven approach to measuring performance and driving continuous improvement.
• Deep understanding of the Singapore and broader APAC hospitality market is essential.
• Must be based in Singapore and willing to undertake regular international travel.
• An entrepreneurial spirit and a desire to be part of a growth story, with a passion for building something from the ground up.
• Comfortable with working flexible hours including evenings and weekends.
If you think you fit the bill, write in to us with your full resume, salary expectations to angela@reveres.com.sg.