Total 331 Customer Service job vacancies in Tuas

Job Description

OXKIDS Learning Centre is seeking a dedicated and experienced Mathematics Teacher to join our team. The successful candidate will be responsible for delivering high-quality lessons aligned with the Singapore MOE syllabus, with a strong focus on PSLE preparation.

Key Responsibilities

• Conduct Mathematics lessons for Primary and Secondary students (PSLE focus)
• Deliver lessons fully in English in accordance with Singapore education standards
• Prepare lesson materials, worksheets, and assessments
• Monitor students’ academic progress and provide targeted support
• Provide regular feedback to parents on students’ performance
• Participate in curriculum development and continuous improvement initiatives

Requirements

• Bachelor’s Degree in Mathematics, Education, or related field
• Familiar with Singapore MOE syllabus and PSLE examination format
• Minimum 1–2 years of teaching experience (tuition centre or school setting preferred)
• Strong proficiency in English (spoken and written)
• Passionate about teaching and student development
• Strong classroom management and communication skills

Preferred Qualifications

• Prior experience teaching PSLE students with proven results
• Ability to handle both Primary and Lower Secondary levels
• Familiarity with differentiated teaching strategies

Salary & Benefits

• Salary commensurate with experience
• Performance-based incentives
• Professional development opportunities
• Supportive and growth-oriented work environment

Responsibilities (any of the followings):

1) Electrical & Control

• Electrical circuit & control panel design. Electrical circuits, protection, calculations & approval drawings of electrical switchboard & control panels based on client’s Drawing to meet requirement & specifications
• Liaise with vendors to meet desired quality & supply commitment
• Write complete new PLC & HMI Programming
• Electrical wiring, installation & commissioning & troubleshooting of electrical & control panels
• Knowledge in automation

2) Electrical & Instrumentation

• Overall vessel basic & detailed electrical engineering design development and electrical & instrumentation input to other disciplines
• Responsible for electrical & instrumentation engineering input for vessel design including power generation & distribution analysis, cable routing & arrangement, line diagram plan & input on electrical arrangement & design for the project to meet contractual requirements

Requirements:

• Diploma/Degree in Electrical/Power/Marine/Naval Engineering or equivalent
• 2 years of experience (Those with more years of experience will be considered for higher or senior position)
• Offshore electrical Installation and instrumentation experience preferred
• Experience in marine equipment control and systems integration preferred
• Experience in testing and commissioning of switchboards, power management, transformer and other electrical equipment preferred
• Competency in automation design of control system (Hardware & Software) for VFD drive, PLC system, HMI system utility power system
• Knowledge of AC/DC motors, computer-based system and generator
• Able to travel overseas onboard

Roles and Responsibilities

• Provide frontline customer service
• Greet and assist patients, family, and visitors in a kind and helpful manner
• Organize and plan patient appointments effectively, working with the medical team to streamline schedules
• Register new patients accurately, collect vital information, and keep patient records up to date in the electronic system
• Verify insurance information and confirm details with patients
• Answer phone calls, handle enquiries, and direct calls to the relevant personnel
• Email correspondence is a MUST.
• Process medical insurance claims, ensuring proper documentation submission and timely reimbursement
• Assist in the collection of payments from patients, explaining financial responsibilities and payment options when necessary
• Handle administrative tasks, including filing, data entry, and maintaining organized records
• Assist medical staff with the coordination of patient care
• Foster effective communication and collaboration among departments to ensure seamless coordination of patient care and administrative processes
• Update medical staff of any patient arrivals, cancellations, or other significant information that may affect daily operations
• Maintain strict adherence to medical standards, ensuring that patient privacy is protected and that all paperwork is handled safely and appropriately
• Perform other duties as assigned by the Management

Requirements

• Minimum 2 years experience in healthcare setting
• Minimum N/O level
• Attention to detail and accuracy in handling administrative tasks
• Ability to work in a team and in a fast pace environment
• Ability to work on rotating shifts, weekends and public holidays when needed
• Location: Jurong East

Technical Skills

Programming Languages & Frameworks

JAVA, NodeJS, Python, Camel

Spring (Boot, Batch, Cloud, Data)

Hadoop, Hive, Spark, Impala

Junit, Mockito, Maven, Gradle

JMS, ActiveMQ, KAFKA

JavaScript, TypeScript

HTML5, SCSS, CSS, Bootstrap

Web Services, REST, SOAP

Database & MPP Engines

MySQL, MariaDB

MongoDB

Presto

Automation & Version Controlling

Jenkins, GitLab‑CI/CD

GitHub, GitLab

Web Technologies & Frameworks

Angular v15*, Web Components

Web Services, REST, SOAP

Cloud Computing & Microservices

Docker

Kubernetes

OpenShift, PCF

Tomcat, Nginx, Apache

Tools

Sonar, SonarQube

Logstash, Kibana, AppDynamics

Prometheus, Grafana

Visual VM, JMeter

Postman, Swagger

Shell Scripting, Scheduling (TWS)

Responsibilities:

Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.

Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)

Troubleshoot priority incidents, facilitate blameless post-mortems.

Work with development teams throughout the software life cycle ensuring sustainable software releases.

Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.

Build and drive adoption for greater self-healing and resiliency patterns.

Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.

Adhere to firm-wide architecture standards, risk management and security policies.

Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.

Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.

Postproduction application support

Participate in quality assurance, peer reviews and code reviews Qualifications.

Build processes supporting data transformation, data structures, metadata, dependency, and workload management.

A successful history of manipulating, processing, and extracting value from large datasets.

Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.

Experience supporting and working with cross-functional teams in a dynamic environment.

The candidate must be good in communication, must be proactive & should be accurate/honest.

Others :-

5 to 7 years experiences in this role

Can start immediate or short notice period

• Recent experience in working with Java J2EE applications

• Experience in application support role for min 1 years for support or Developers willing to learn with good knowledge of Java, Unix, SQL
• Experience in programming languages such as JAVA/J2EE.
• Experience in Unix commands , SQL queries
• Knowledge of web applications, batch jobs,  JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus
• Exposure to banking industry is a plus
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills
• Ownership oriented and ability to meet SLAs with no compromise on the quality of the work

Requirements

• Must be graduate from IT or Computer Science
• Must have IT background and intermediate knowledge and hands on experiences with SQL and Linux
• Need to have eagerness to learn and perform with committment

Kindly take note of the following details for shift work

1. Allowance should be included in the monthly hiring rate.

1. Transport is claimable - before 7am (for morning shift 6am to 3pm) , after 11pm (afternoon shift 2pm to 11pm)

1.  Shift Timing

2. Morning shift 6am to 3pm
3. General shift 9am to 6pm.
4. Afternoon shift 2pm to 11pm
5. Night shift 10pm to 7am.

1. Need to support including night shift, weekends and public holidays

Job Title:

Customer Service Executive

Job Purpose:

To manage customer inquiries, coordinate orders, and ensure smooth communication between customers and internal teams.

Key Responsibilities:

1. Handle customer inquiries via phone, email, and WhatsApp.
2. Process sales orders, quotations, and follow-ups.
3. Coordinate with sales, design, and production teams to ensure timely delivery.
4. Update customers on order status and resolve basic issues.
5. Maintain proper records of orders, quotations, and customer data.
6. Support daily administrative and operational tasks.

Requirements:

• Minimum ITE or equivalent.
• Good communication skills in English (Chinese is a plus).
• Proficient in Microsoft Office (especially Excel).
• Organized, detail-oriented, and able to multitask.
• Able to work independently and as part of a team.

Working Hours

• Monday – Friday: 8:30am – 6:00pm
• Saturday: 9:00am – 1:00pm

Good to Have (Optional)

• Experience in customer service, admin, or sales support roles.
• Experience in printing, manufacturing, or B2B environments.
• Familiarity with ERP/accounting systems.

Role Overview

We are seeking an experienced Learning Intervention Teacher who can integrate seamlessly into our multidisciplinary team and make an immediate instructional impact. Reporting to the Team Leader for Education, the successful candidate will be responsible for teaching children with learning difficulties, addressing both behavioural and academic needs, and delivering high-quality education aligned with the organisation’s philosophy, standards, and guidelines.

Key Responsibilities

1. Programme Delivery & Implementation

• Deliver educational programmes in accordance with the organisation’s philosophy, curriculum framework, and established guidelines.

2. Student Assessment & Progress Monitoring

• Conduct periodic assessments to evaluate student progress and ensure alignment with agreed learning objectives.

• Use assessment data to inform instructional planning and intervention strategies.

3. Professional Practice & Standards

• Execute all teaching and related duties professionally and in compliance with organisational policies and ethical standards.

4. Feedback, Communication & Collaboration

• Provide timely and constructive feedback to the Director for Education and parents regarding student progress, challenges, and learning outcomes.

• Collaborate with management and colleagues to improve instructional practices and operational processes.

5. Teaching Materials & Lesson Documentation

• Develop and customise teaching materials tailored to each student’s individual goals and learning needs.

• Document lesson plans, teaching strategies, and student outcomes after each session.

6. Individualised Education Plans (IEPs)

• Design, implement, and review Individualised Education Plans (IEPs) for each student.

• Ensure IEP goals are measurable, achievable, and reviewed regularly.

7. Documentation & Records Management

• Maintain accurate, organised, and up-to-date documentation of all student-related records, assessments, and reports.

8. Research & Professional Development

• Contribute to research initiatives and continuous improvement of teaching methodologies and intervention strategies.

• Stay informed of evidence-based practices in special education.

Technical Skills & Core Competencies

1. Diversity and Inclusion

• Apply principles of diversity and inclusion in interactions and implementation of activities for children

2. Learning Environment Design

• Design quality learning environment according to the child's developmental milestones to engage children purposefully.

3. Intervention Principles and Practices

Demonstrate key principles of intervention practices and approaches independently.

4. Child Screening and Assessment

• Conduct screening and assessment of children's strengths and needs according to their developmental milestones, and formulate intervention plan based on data gathered from the process.
  

Qualifications & Experience

• Minimum Experience: At least 2 years of experience in Special Education or a related field.

• Traineeship Pathway:

  • Candidates without prior experience, including fresh graduates and A-level students, may apply for a 6-month competency-based traineeship programme, with the opportunity to transition into a full-time role upon successful completion.

Why Join Us

If you are passionate about making a meaningful difference in the lives of children with learning difficulties and are committed to delivering high-quality, evidence-based education, we welcome your application.

Cognitive have a structured staff evaluation system, skills development and compensation progression plan for staff members with potential performance upside.

Beauty Salon Receptionist (Full Time)
Location: Westgate Mall (Jurong East MRT)

We are looking for a friendly, well-spoken and customer-oriented Receptionist to join our front-desk team and be the first point of contact for our customers.

Job Responsibilities

Front Desk & Customer Service

• Greet customers warmly and provide a professional, welcoming first impression
• Handle walk-in enquiries and introduce salon services, packages and ongoing promotions
• Answer phone calls, WhatsApp messages and other customer enquiries in a timely manner
• Assist customers with appointment booking, rescheduling and cancellations

Appointment & System Handling

• Manage daily appointment schedules using salon systems / booking software
• Coordinate beautician / therapist schedules to minimise waiting time and avoid clashes
• Support customer check-in and check-out processes
• Issue receipts, collect payments and assist with package redemption
• Use BeauteSoft or WESS system for appointment, customer record and sales-related operations

Social Media & Enquiry Response

• Respond promptly to customer enquiries from social media and messaging platforms
• Follow up on messages from Xiao Hong Shu (RedNote), WeChat, Facebook, Instagram, WhatsApp, TikTok, Lemon8 and other relevant platforms
• Ensure timely and polite replies to support customer conversion and appointment booking

Operations & Administrative Support

• Maintain front desk cleanliness and a neat, presentable reception area
• Assist with simple daily closing reports, including appointments, sales and payment summaries
• Support basic administrative tasks such as form handling, customer record updates and membership details
• Work closely with the salon manager and team members to ensure smooth daily operations

Requirements

• Preferably with at least 1 year of experience in reception, customer service, retail or beauty industry
  (Candidates with the right attitude and willingness to learn are also welcome to apply)
• Pleasant, well-groomed and customer-focused
• Familiar with BeauteSoft or WESS salon system
• Comfortable using WhatsApp, social media platforms and basic computer systems
• Able to respond to customer messages in a timely and professional manner across multiple platforms
• Able to work retail hours, including weekends and public holidays
  (Off days will be scheduled on weekdays)
• Positive team player with willingness to learn and recommend suitable beauty services to customers

Working Hours & Benefits

• Working location: Westgate Mall, Jurong East MRT (direct link)
• Basic salary + performance incentives
• Staff discounts on treatments and products
• Friendly team environment
• Training provided

How to Apply

Please WhatsApp your resume to +65 9858 0286 or apply directly through JobsBank.

Only shortlisted candidates will be notified.

Beauty Salon Receptionist (Full Time)
Location: Westgate Mall (Jurong East MRT)

We are looking for a friendly, well-spoken and customer-oriented Receptionist to join our front-desk team and be the first point of contact for our customers.

Job Responsibilities

Front Desk & Customer Service

• Greet customers warmly and provide a professional, welcoming first impression
• Handle walk-in enquiries and introduce salon services, packages and ongoing promotions
• Answer phone calls, WhatsApp messages and other customer enquiries in a timely manner
• Assist customers with appointment booking, rescheduling and cancellations

Appointment & System Handling

• Manage daily appointment schedules using salon systems / booking software
• Coordinate beautician / therapist schedules to minimise waiting time and avoid clashes
• Support customer check-in and check-out processes
• Issue receipts, collect payments and assist with package redemption
• Use BeauteSoft or WESS system for appointment, customer record and sales-related operations

Social Media & Enquiry Response

• Respond promptly to customer enquiries from social media and messaging platforms
• Follow up on messages from Xiao Hong Shu (RedNote), WeChat, Facebook, Instagram, WhatsApp, TikTok, Lemon8 and other relevant platforms
• Ensure timely and polite replies to support customer conversion and appointment booking

Operations & Administrative Support

• Maintain front desk cleanliness and a neat, presentable reception area
• Assist with simple daily closing reports, including appointments, sales and payment summaries
• Support basic administrative tasks such as form handling, customer record updates and membership details
• Work closely with the salon manager and team members to ensure smooth daily operations

Requirements

• Preferably with at least 1 year of experience in reception, customer service, retail or beauty industry
  (Candidates with the right attitude and willingness to learn are also welcome to apply)
• Pleasant, well-groomed and customer-focused
• Familiar with BeauteSoft or WESS salon system
• Comfortable using WhatsApp, social media platforms and basic computer systems
• Able to respond to customer messages in a timely and professional manner across multiple platforms
• Able to work retail hours, including weekends and public holidays
  (Off days will be scheduled on weekdays)
• Positive team player with willingness to learn and recommend suitable beauty services to customers

Working Hours & Benefits

• Working location: Westgate Mall, Jurong East MRT (direct link)
• Basic salary + performance incentives
• Staff discounts on treatments and products
• Friendly team environment
• Training provided

How to Apply

Please WhatsApp your resume to +65 9858 0286 or apply directly through JobsBank.

Only shortlisted candidates will be notified.

Job Description & Requirements:

We are looking for enthusiastic and dedicated Student Care Teachers to join our team. As a Student Care Teacher, you will be responsible for the well-being and development of children in our student care program. Your role will involve planning and implementing activities, providing academic support, and fostering a safe and supportive environment for students.

Key Responsibilities:

• Student care and Supervision: Supervise and ensure the safety of students at all times, both indoors and outdoors.

• Academic Support: Assist students with homework, assignments, and academic enrichment activities.

• Activity Planning: Plan and conduct age-appropriate activities and programs that promote social, emotional, and cognitive development.

• Behavioral Guidance: Support positive behavior management strategies and encourage positive social interactions among students.

• Communication: Maintain open communication with parents/guardians regarding student progress, behavior, and any concerns.

• Collaboration: Work closely with other staff members to ensure the smooth operation of the student care center.

• Health and Safety: Adhere to health and safety regulations and protocols, ensuring a clean and secure environment for students.

Qualifications:

• Diploma in any field are welcome to apply.

• Previous experience working with children in a childcare, educational, or recreational setting is a plus.

• Passion for working with children and providing them with a nurturing and educational environment.

• Strong interpersonal and communication skills, with the ability to engage effectively with children, parents, and colleagues.

• Patience, empathy, and the ability to handle diverse needs and behaviors of children.

• Candidates with no experiences are also welcome to apply.

Attributes:

• Energetic and creative, with the ability to engage children in meaningful activities and learning experiences.

• Reliable and responsible, demonstrating professionalism and commitment to the well-being of children.

• Ability to work independently as well as part of a team, with a collaborative and supportive attitude.

• Flexibility to adapt to changing needs and priorities within the student care environment.

If you are passionate about making a positive impact on children’s lives and creating a nurturing environment where they can learn and grow, we encourage you to apply for this rewarding opportunity. We look forward to welcoming dedicated individuals to our team who share our commitment to providing exceptional care and education to children.

Job Description & Requirements

Responsibilities: 

Fees and Other Payments

• Collect and follow up with parents on monthly student care fees

• Prepare receipt for payments

• Submit fee collections and relevant documents to HQ Finance

• Collection of holiday outings fees and prepare relevant documents 

Enrolments / Withdrawals

• Handle parents’ enquiries, process students’ enrolment / registration and withdrawal 

• Collect and verify all necessary documents, including SCFA subsidy documents (subject to eligibility)

• Ensure all students’ information are recorded and filed accurately

Filing & General Administration

• Prepare, maintain and file accurate records of students’ attendance / enrolments / withdrawals / SCFA subsidies and MPP sessions

• Update students’ files, ensuring confidentiality and compliance with data protection regulations

• Prepare staff meetings minutes and put up notices, etc

• Conduct monthly stock check for Centre’s items, e.g. uniform, stationery, food necessity, etc

• Prepare requisition orders for Centre’s items, e.g. uniform, stationery, food necessity, etc

• Handle and process internal and external correspondences (phones, emails, letters and documents, etc)

• Maintain a well-organised, safe and clean Reception Area

Others

• Daily supervision of students’ safety

• Assist in classroom duties as and when required

• Assist in all Centre functions / events and other administrative support as and when required

• Any other duties or projects assigned by the Centre Manager / Senior Teacher

Requirements:

• Minimum GCE ‘O’ Level

• Proficient in Microsoft Office (Words, Excel, PowerPoint)

• Preferably with 1-year work experience in educational industry and familiar with LittleLives system advantageous

• Candidate with prior experience from student care centre will be an advantage

• Good team player with interpersonal, communication, organizational and multitasking skills

• Patient in dealing with children

Teaching Experience: Minimum of 2 years of teaching experience.

Competitive Rates: $4k-$8.5k, depending on your experience.

Demonstrates strong familiarity with PSLE Science assessment requirements, key examinable concepts, and question trends，if better know O level Science.

Well-versed in PSLE Science syllabus, examination focus areas, and marking expectations

Development of classroom and course materials.

Expertise in delivering impactful in-person science lessons.

Skillful engagement with students in a classroom setting, fostering a positive learning atmosphere.

Adapt teaching methods to accommodate varying learning styles and levels of ability.

Clear articulation of scientific concepts, enhancing understanding and mastery.

Skillfully maintain classroom discipline and manage learning dynamics for optimal outcomes.

Exhibit patience and empathy while guiding students through their science learning journey.

Requirements: A graduate degree or above.

Work location: Jurong East： Blk 130 Jurong Gateway Road, #04-229, S600130

Blk 134 Jurong Gateway Road, #04-307C, S600134

Woodlands 710 Woodlands Drive 70 #01-45, S730710

AMK Teck Ghee Community Club, 861 Ang Mo Kio Avenue 10, #01-02 S569734

Redhill 163 Bukit Merah Central #03-3587, S150163

Kovan 203 Hougang St 21, #01-79, S530203

Tampines：3 TAMPINES CENTRAL 1 #02-03 TAMPINES PLAZA 1 529540

Join our team of dedicated educators at OXKIDS learning centre and play a crucial role in nurturing young minds through the fascinating world of science. Apply now and contribute to our mission of delivering quality science education to children!

Assistant Customer Relations Officer

• S$3,500 basic + variable bonus
• Gul Circle, Singapore
• Mon to Fri, 8:00am to 5:30pm; Sat, 8:00am to 12:00pm
• Inclusive workplace with opportunities for individuals from diverse backgrounds and experience levels, including candidates from various industries and mature applicants
• Reports to: Director / Project Manager

A well-established construction firm with a strong track record in large-scale upgrading and infrastructure projects is looking to expand its team with motivated Assistant Customer Relations Officers to support community engagement and project coordination efforts.

Key Responsibilities

• Support Customer Relations Officers in planning and executing public relations initiatives, including preparation of circulars, letters, and notices
• Conduct on-site surveys to assess existing conditions (e.g. spalling concrete, ceiling leakage) and perform basic measurements
• Coordinate assigned tasks to ensure timely and efficient execution of works
• Manage enquiries, feedback, and complaints related to ongoing projects, ensuring prompt follow-up and resolution
• Work closely with residents, contractors, consultants, and authorities to ensure smooth project operations and minimize disruptions
• Communicate clearly with residents and tenants on upgrading works, including explaining retrofit provisions and their purposes
• Build and maintain positive relationships with residents and stakeholders
• Carry out regular visits to affected households to gather feedback and provide updates on work schedules and potential impacts
• Perform general administrative and clerical duties, along with other ad-hoc assignments

Requirements

• 1 year of relevant public relations experience
• Willing to be based at site offices

Customer service executives use their skills and experience to ensure that a company delivers the highest standards of service to customers, aims to maximize customer satisfaction and identifying new opportunity.

Maintaining consistent quality control, standardizing procedures and policies, and establishing expectations of customer service.

Interact with customers to provide and process information in response to enquiries, concerns and requests about quotation and operational matters in a timely and accurate manner and providing excellent customer services.

Job Responsibilities:

· Handle enquiries, prepare quotations, process shipment and transport requests.

· Manage incoming calls

· Coordinate with customers for their local, import and export shipments

· Understand import and export process

· To complete all required documentations on time.

· To provide customers with proof of deliveries on time

· To submit all documents for billing on time

· Provide assistance with sales and marketing activities as required

· Build sustainable relationships and trust with customer accounts through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents.

· Follow communication procedures, guidelines and policies

· To liaise with customers/drivers with regards to any delivery issues

· Tallying/monitoring of deliveries’ invoices

· Check and following up of returns

· To report incidents and hazards as per the relevant working instructions.

· Ensure accurate data entry in reports

· Any other ad hoc task assigned

Job Requirements:

· GCE “O” level certification or ITE certificate or Diploma holder

· At least 2 years of working experience in the related field is required for this position. Demonstrate ability to handle work professionally, independently and efficiently with a strong customer service mindset

· Possess effective organizational and follow-up skills, paying attention to detail

· Good working attitude with positive customer mindset

· Able to work under pressure in a fast-paced environment

· Good to have at least basic experience in sea/ air shipment procedures

· Team player, independent with good communications skills.

· Good interpersonal skills and able to interface with all levels, internally and externally, in a professional and responsive manner

THIS IS A 2-YEAR RENEWABLE / CONVERTIBLE CONTRACT ROLE

Job Summary:

Singapore Discovery Centre is seeking a Manager to oversee the building’s infrastructure, ensuring it remains safe, efficient, and well-maintained to support the smooth operation of the Centre. As the backbone of the facility, this role oversees all M&E, civil, and building systems, providing a stable foundation for all other services to function effectively. This leadership position drives internal teams and contractors to uphold system performance and safety standards, while also spearheading the transition to Integrated Facilities Management and Building Information Modelling (BIM) / Digital Twin.

Key Responsibilities:

1.      Strategic & Operational Leadership

• Lead and manage all hard services, including M&E, ACMV, plumbing, fire protection, civil, and infrastructure systems.

• Develop and implement long-term maintenance and capital upgrade strategies to progressively uplift ageing infrastructure.

• Ensure operational continuity via robust preventive and corrective maintenance plans tailored for older building systems with full compliance to statutory codes, fire safety, and engineering best practices.

• Establish and enforce operational protocols that enhance reliability, safety, and readiness of all core engineering systems.

2.      Technical Oversight

• Lead adoption of Building Information Modelling (BIM) and digital asset tools to streamline maintenance planning and system integration.

• Oversee statutory inspections, testing, and audits (e.g., fire safety, structural), and ensure timely submission of compliance reports.

• Monitor and verify timely execution of maintenance works, cyclical repairs, and ad hoc projects according to the approved maintenance plan.

• Lead the response for emergency repairs and system breakdowns, providing hands-on technical guidance where necessary.

3.      Contractor Management & Facilities Maintenance

• Supervise internal operational teams to focus on managing systems safely and efficiently including managing vendor performance, SLAs, and service contracts while transiting to Integrated Facilities Management operation.

• Prepare and procure term service contracts to provide maintenance or repair works during this transition phase.

• Monitor and track asset performance, maintenance efficiency, providing engineering insights to drive business case proposals for CAPEX upgrades or system replacements.

4.      Innovation & Sustainability

• Drive progressive upgrading of outdated systems through adoption of smart building solutions, IoT-based monitoring, and automation.

• Lead initiatives to enhance energy efficiency, water usage, and system resilience, aligning operations with sustainability targets.

• Stay current with industry trends to integrate future-ready engineering solutions and improve long-term asset performance.

5.      Safety, Emergency & Incident Management

• Lead the development and implementation of emergency response protocols and business continuity plans for all assets and systems.

• Oversee safety across front-of-house public areas, back-of-house operations, and contractor work zones.

• Coordinate closely with internal operational units during incidents, drills, and evacuation exercises.

• Conduct regular safety briefings, site inspections, and onboarding inductions for all personnel, including part-timers and interns.

• Represent the SDC team on Workplace Safety and Health (WSH) committee and manage CERT training requirements and compliance.

• Ensure timely submission and adherence to risk assessments, oversee Permit-to-Work (PTW) processes, and lead incident investigations where necessary. Continuously review and improve emergency response capabilities based on incident learnings and evolving risks.

6.      Budgeting and Reporting

• Prepare and manage annual budgets for Centre operations and capital improvements.

• Monitor KPIs and present quarterly reports on system failures.

• Lead root cause analyses for identified failures and perform necessary recovery.
  

Qualifications & Experience:

• Bachelor’s Degree in Mechanical Engineering or equivalent.

• Minimum 8 years of relevant work experience in managing commercial, hospitality, attraction or mixed building developments.

• Minimum 3 years in managerial role managing hard services.

• Certified as Fire Safety Manager or Senior Fire Safety Manager and in practice for similar building capacity. Candidate will be registered as the building FSM to carry out the duties of FSM.

• Strong working knowledge of statutory codes and regulations. Familiar with statutory requirements on building services, facility operations, maintenance, and safety – such as smart building, green building practice, and energy management framework.

• Strong working knowledge of BIM, CMMS platform, digital asset management, smart building systems.

• Lead in crisis management planning, building audits, fire drills, and emergency protocols.

• Familiar with government procurement system and contract management

• Resilient to project complexities, demands, ensuring that all strategic and tactical objectives are met and fulfilled.

• Certified as Green Mark Facilities Manager, LEW Grade 7 / 8 / 9 will be considered favourably.

• Relevant experiences and digital transformation to BIM with IoT integration, BAS integration, smart building systems strongly preferred.

Preferred Attributes:

• Resourceful, self-motivated, and results driven.

• Strategic thinker with operational agility and a continuous improvement mindset.

• Demonstrated ability to manage cross-functional teams and large-scale projects with excellent leadership, interpersonal and communication skills.

Working Hours: 

• Comfortable working on rostered weekends and public holidays (as Duty Manager for the Centre) with approximately, 4 – 6 shifts/month with 1-2 shifts/week which may fall on weekends and/or public holidays (OIL will be given).

• Able to work beyond normal office working hours for troubleshooting and/or maintenance (when necessary).