Total 1,280 Manager level Customer Service job vacancies

Application System Support Manager (1-Year Contract)

Responsibilities

• Lead end-to-end service delivery across HPC operations including compute, storage, network, data lake, and related platforms
• Govern ITSM processes across Incident, Problem, Change, Release, and Access Management to ensure SLA and compliance adherence
• Act as the main escalation point for service performance, operational risks, and critical incidents
• Manage stakeholder communication, including service reviews, incident updates, and alignment with business objectives
• Drive service performance through KPI tracking, reporting, and continuous improvement initiatives
• Oversee audit readiness, ensuring proper documentation, evidence tracking, and compliance with operational standards
• Coordinate cross-functional teams and vendors to ensure effective service delivery and issue resolution
• Lead and guide technical teams, ensuring accountability, performance, and adherence to service standards

Requirements

• Degree in Computer Science, Information Systems, or related discipline with ITIL certification
• At least 5 years of experience in service delivery, ITSM, or managed services environments
• Strong understanding of HPC or mission-critical infrastructure environments preferred
• Proven ability to manage stakeholders, drive service performance, and operate in high-pressure environments

Tyson Jay Management Pte Ltd | EA License No.: 24C2479

Ivan Lim | EA Personnel No.: R1109856

You will be part of the Care Protocol workstream that supports the development of care protocols and coordination of policy reviews for enablers, such as IT systems and applications, care support and financing capabilities. Your work will require close engagement with GPs, Primary Care Networks (PCNs) and healthcare Clusters, Hospital specialists and other agencies of MOH.  The work will involve understanding current and developing new workflows for successful development and updates of HealthierSG care protocols and safe channels of communication between primary care and hospital doctors for better patient care.

• Develop comprehensive timelines for the development, launch, and revision of all care protocols under the Healthier SG initiative.
• Execute and operationalise the established timelines, ensuring adherence to deadlines and milestones throughout the protocol development process.
• Prepare and/or review supporting materials for the development and implementation of care protocols, including but not limited to training materials and public communication documents, ensuring alignment with protocol objectives and requirements.
• Facilitate seamless coordination among internal and external stakeholders involved in drafting the care protocols and addressing implementation-related issues.
• Perform secretariat duties for meetings and discussions, including the scheduling of meetings, setting up meeting venues and documenting meeting minutes to capture key decisions, action items, and relevant discussions to maintain records and facilitate follow-ups.

Job Requirements

• Degree in any discipline, but familiarity with programme management in health and primary care and/or clinical workflow would be preferred.
• Strong skills in programme development and management, with at least 5 years of relevant experience
• Good project management skills, with the ability to track multiple ongoing projects meticulously, and to meet tight deadlines while remaining flexible and adaptable.
• Strong interpersonal skills, with the ability to engage, coordinate efforts and relationships across different stakeholders effectively.
• Strong analytical mindset to resolve conflicts and ability to exercise critical thinking in mitigating potential risks in project areas. 
• Position will commensurate with qualifications and relevant working experience.

The Opportunity

The Global Account Support Activation Leader drives enterprise-wide transformation by working with Regions to evolve finance support from transactional processing to strategic advisory, resulting in enhanced financial efficiency and value creation for client engagements.

This leader manages a team dedicated to collaborating with Region Account Support teams by delivering a comprehensive toolkit—including processes, technology, operating models, reports, and learning resources—that empowers Client Servers to focus on margin improvement and revenue growth, ensuring robust financial due diligence and risk management.

The Activation Leader collaborates with internal clients and cross-functional partners to design and continuously improve support models, ensuring that best practices and innovations are scaled across the entire enterprise.

This role bridges strategy, change management, and execution — ensuring that transformation priorities are not just designed but activated at scale across functions regions, and business units.

Key Responsibilities:

• Translate enterprise finance transformation strategies into actionable roadmaps and initiatives.
• Partner with regional leaders and cross-functional teams to align priorities, milestones, and value outcomes.
• Bring the right mix of talent, processes and tools to serve our Accounts underpinned by: A team of skilled financial professionals, an advanced automation and AI strategy and tools as well as high-quality financial information.
• Drive a mindset that encourages collaboration.
• Create opportunities for our people to become more rounded Finance professionals.
• Drive finance-wide change readiness, stakeholder engagement, and adoption strategies.
• Build relationships and partner across Finance, Technology, Account & Engagement Teams, Business Leadership, Enablement functions and third party  suppliers to provide seamless support.
• Lead improvement initiatives for financial systems (e.g., Mercury, Dynamics), ensuring enhancements are aligned with business needs and drive efficiency.
• Drive consistency and standardization of the Accounts support model where this makes sense, and will deliver optimization and efficiencies.
• Deliver Mercury support and usability enhancements; support for other financial systems and tools.
• Deliver globally consistent training on new systems, processes, and advisory skills.
• Champion the use of advanced automation strategies and tools to optimize financial processes.
• Drive innovation in financial support models, including tech pricing, costing solutions, and controls improvements.

Core Competencies:

• Strategic Thinking: Ability to translate enterprise strategy into actionable plans and drive long-term value.
• Change Leadership: Proven capability to lead transformation, inspire teams, and champion new ways of working.
• Financial Acumen: Deep understanding of financial principles, US GAAP, and advisory finance models.
• Stakeholder Management: Strong relationship-building skills with internal clients, Account teams, and cross-functional partners.
• Program & Project Management: Expertise in orchestrating complex, cross-functional initiatives and delivering results.
• Innovation & Automation: Track record of driving process improvements and leveraging technology for efficiency.
• Communication: Exceptional written and verbal communication skills; able to influence at all levels.
• Team Development: Ability to build, mentor, and develop high-performing finance teams.
• Agility: Comfortable operating in a dynamic, fast-paced environment and adapting to change.
• Data-Driven Decision Making: Skilled in using analytics and financial data to inform decisions and measure impact.

Qualifications

• Proven experience in finance transformation, strategic finance support, or a similar leadership role in a global organization.
• Strong track record of leading change, building high-performing teams, and delivering complex programs.
• Expertise in financial systems (e.g., Mercury, Dynamics) and process optimization.
• Excellent stakeholder management, communication, and influencing skills.
• Ability to operate at both strategic and operational levels.
• Bachelor’s degree in Finance, Accounting, Business, or related field; advanced degree or professional certification preferred.

Location: Changi Airport
Work Week: 5 Days
Salary Range: SGD 5,000 – 7,000

We are seeking a dynamic and driven IT Service Desk Mgr to join our team. This role offers the opportunity to lead a high-performing service desk function, contribute to a globally recognized organization, and make a real impact on operational excellence and customer experience.

Key Responsibilities

Service Delivery & Quality

• Ensure IT and administrative services consistently meet SLA and quality benchmarks.
• Take ownership of escalations, major incidents, and service recovery, ensuring timely and effective resolution.
• Drive continuous improvement initiatives to elevate service standards.

Team Leadership & Development

• Lead and inspire the Service Desk team by managing resourcing, training, mentoring, and performance evaluation.
• Champion a customer-first culture, fostering accountability and service excellence.
• Play a key role in talent acquisition and building a strong, future-ready team.

Process & Tools Optimization

• Ensure effective utilization of the tools (e.g., ServiceNow) for seamless ticketing and workflow management.
• Keep documentation, workflows, and processes up-to-date and aligned with best practices.
• Identify and implement innovations to enhance service desk efficiency.

Stakeholder Engagement & Reporting

• Represent the service desk in regular cross-functional meetings.
• Deliver insightful weekly and monthly reports, providing actionable recommendations.
• Offer feedback to refine the IT Service Desk playbook and drive operational improvements.

Strategic Growth & Industry Best Practices

• Stay ahead of emerging industry trends and integrate relevant practices into operations.
• Align service delivery with ITIL frameworks and global service management standards.
• Support the development of long-term strategies to future-proof the service desk.

Qualifications & Skills

Education & Certifications

• Diploma in Computer Science, Information Technology, or related fields.
• ITIL 3 Foundation certification.

Technical Skills

• Proficiency in end-user computing, M365, networking, and AV solutions.
• Strong hands-on experience with ESM tools (e.g., ServiceNow).

Experience

• At least 3 years of IT Service Desk management experience in a corporate environment.

Soft Skills

• Exceptional leadership, communication, and stakeholder management skills.
• Strong strategic thinking, multitasking, and time management abilities.
• A natural customer advocate with a passion for service excellence.

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities:

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyze statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

Qualifications:

• Proven experience in a customer service position.
• Proficiency in Microsoft Office and customer service software.
• Excellent knowledge of management methods and techniques.
• Excellent leadership and interpersonal skills.

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Manage and utilize metrics to drive positive change in areas such as Service Level Agreements, Productivity, Customer Satisfaction, Quality, NPS and Contact Rate.
• Work with direct reports to find learnings from real life situations to set and improve metric-based goals; consistently drive teams towards higher performance and quality expectations.
• Monitor costs and losses incurred by managing team’s contribution to the greater Customer Experience budget.
• Ensure employee happiness by working with Leads to create strong connections with the whole team and utilize effective communication to help translate the Mission of our client into meaningful and clear goals.
• Maintain ultimate responsibility for team structure, recruiting, on-boarding and training by working with outmost leadership, direct reports and other business partners.
• Use learnings from team members to identify opportunities and advocate for product improvements that support the team’s strategy and the needs of the customer.
• Navigating the team to ever changing landscape of the business by comminicating and manage change.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Bachelor's Degree or Professional Degree in any field.
• Minimum 5 years of working experience in the related field in managing 15 seats and above is required for this position
• Excellent understanding of contact centre operation
• Sound knowledge of customer satisfaction, Net Promoter Score and quality programs
• Organizational and time management skills
• Effective facilitation skills in client and staff meetings
• Excellent verbal and written communication skills in English and the language of supporting market

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit www.tdcx.com for more info.

About the Role

We are seeking an experienced and people-oriented Centre Manager to lead our after-school care centre. The ideal candidate is passionate about education, enjoys working with children, and has the leadership skills to manage both operations and team performance.

As the Centre Manager, you will oversee all aspects of the centre’s operations.

From daily activities and staff supervision to parent engagement and regulatory compliance. Ensuring a safe, nurturing, and positive environment for both students and staff.

Key Responsibilities

• Lead and manage centre staff to ensure smooth day-to-day operations
• Oversee programme delivery, class scheduling, and student welfare
• Ensure compliance with licensing, safety, and operational standards
• Build and maintain strong relationships with parents and stakeholders
• Drive centre enrolment and retention through quality service delivery
• Plan and execute centre events and student engagement activities

Requirements

• Minimum Diploma / Degree in Education, Early Childhood, Psychology, Business, or related field
• At least 3 years of supervisory or managerial experience, ideally in student care or early childhood settings
• Strong leadership, communication, and organisational skills
• Able to multitask and adapt in a fast-paced environment
• Passionate about nurturing children and building cohesive teams

Candidate who is keen in building a solid career and be a part of the ‘kampung spirit’ team is warmly welcome to send an updated resume to hr.dncedu@gmail.com

Job Description:

• Work toward achieving departmental goals related to revenue growth and profitability.
• Identify and develop new business opportunities to expand market reach.
• Prepare professional quotations, proposals, and preliminary system designs for clients.
• Contribute creative ideas and actionable recommendations to enhance sales results and strengthen brand visibility.
• Promote the company’s presence and reputation through effective sales and marketing initiatives.
• Build and maintain strong relationships with business partners and key stakeholders.
• Maintain up-to-date knowledge of security solutions and related technologies to provide high-quality client consultations.
• Support project management activities, attend site meetings, and communicate with clients as needed.

Job Requirement:

• Minimum Degree or equivalent qualification.
• Minimum3 year working experience in solution-based sales, preferably within the industry or similar

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Purpose of the role

As Centre Manager for IPC Shopping Centre, you will lead the overall commercial, operational and people performance of the centre. You will translate business strategy into clear execution, ensuring strong financial performance, operational excellence and a compelling customer and tenant experience while strengthening the long-term value and relevance of the asset.

You will also act as an ambassador for the meeting place, building trusted relationships with tenants, authorities, partners and the community.

Responsibilities of the role

You will be responsible to lead and develop IPC Shopping Centre towards sustainable performance and long-term growth in line with the commercial direction, our values, and business goals:

• Lead and develop the centre management team, fostering ownership, accountability and collaboration to build a strong performance culture.
• Translate business strategy into a clear centre business plan, driving initiatives that strengthen visitation, commercial performance and long-term asset value.
• Steer leasing and marketing directions to optimise tenant mix, footfall, brand positioning and commercial opportunities, including partnerships and ancillary income.
• Ensure operational excellence across the meeting place, securing strong facilities management, safety, maintenance and customer experience while ensuring preventive maintenance and sustainable asset performance.
• Deliver strong financial results through disciplined budget management, forecasting and cost control while ensuring compliance with statutory, safety and governance requirements.
• Act as the centre ambassador, building trusted relationships with tenants, authorities, partners and the community to strengthen the centre’s reputation and relevance.
• Drive continuous improvement and innovation, strengthening the meeting place experience while supporting long-term growth of the asset.

· The Centre Manager is responsible to lead 3 centres and manage the full aspects of the day-to-day operations.
· Provide leadership for the holistic care management of the clients.
· Oversee and work closely with the Centre Administrator, Asst/Social Worker, Staff Nurse, AHPs for Initial Assessments, Admissions and MOH regulated reviews
· Responsible for the preparation of MOH inspection and licensing.
· Participate in the workplace health, safety and emergency preparedness exercise.
· Manage Multi-Disciplinary Team, inclusive of Allied Health Professionals, to ensure optimal care delivery
· Ensure compliance with all required nursing standards and relevant regulations.
· Develop, implement and maintain policies, procedures, and work processes to guide care delivery.
· Actively promote the 3 Senior Care Centres’ services through events, talks, collaborations and campaigns
· Lead outreach initiatives to attract new clients and strengthen enrolment
· Build and maintain strong partnerships with community organisations, healthcare providers and government agencies
· Develop strategies to raise awareness and visibility of these centres within the community
· Proactive in meeting regulator’s request for information and submissions promptly etc
· Good understanding of workload submission and subvention

Manpower Management & Development

·  Effective and efficient manpower planning in accordance with MOH guidelines and standards.
·  Provide coaching, training and counselling of staff.
· Ensure appropriate skills mix and adequate staffing resourcing for all shifts and services by determining work priorities, preparing staff roster and daily work assignments, and serving as a resource person for resolving operational and quality care issues.

Resource Management

·  Responsible for proper management of resources which is cost effective, ensure quality standards and improve productivity.

Requirements:

· Possess a Diploma, Graduate Diploma or Bachelor’s Degree in Social Work/Community Care/Gerontology.
· Minimum 6 years’ in related field is required.
· Strong organizational skills, good communication, interpersonal and writing skills.
· Relevant working experience in healthcare setting preferred.
· Must have passion to serve the elderly.

COMPETENCY AND PROFICIENCY LEVEL

Must-Have Competencies
- Collaboration Practices Across Disciplines and Sectors – Level 4
- Department Performance Management – Level 4
- Emergency Response and Crisis Management – Level 4
- Financial Management – Level 3
- Manpower Planning – Level 4
- Workplace Safety and Health – Level 4
- Strategy Implementation – Level 4

Good-To-Have Competencies
- Quality and Audit Management – Level 4
- Diversity Awareness and Management – Level 4
- Risk Management – Level 4
- Workplace Safety and Health – Level 4
- Change Management – Level 4
- Strategy Planning – Level 4

Critical Core Skills
- Communication – Advanced
- Influence – Advanced
- Collaboration – Intermediate
- Adaptability – Intermediate
- Decision Making – Advanced

*For more information, please refer to Technical Skills and Competency (TSCs) and Critical Core Skills (CCSs) in Skills Framework for Social Service Industry via this website https://www.skillsfuture.gov.sg/skills-framework/social-service

Customer Success Manager - Japan market
Location: Singapore
Client: Global Payments Leader
Company