Total 11 job vacancies by Fermax Asia Pacific Pte. Ltd.

About the Role
We are looking for an Sales Engineer to support post-project estate management and drive the adoption of service contracts, digital subscriptions, and estate enhancement solutions. You will be the key liaison for MCST councils and Managing Agents, ensuring a smooth handover after project completion and strengthening long-term customer relationships.

Key Responsibilities
1.Estate Handover Management
-Coordinate estate handover from Project to Service team at the end of the DLP.
-Ensure all reports, documents, and commissioning details are completed.
-Conduct estate walkthroughs and obtain formal acceptance.

2.Service & Maintenance Contracts
-Present and explain service contract proposals.
-Address queries, revise proposals, and track signing.
-Monitor contract expiry and initiate renewals.

3.Hardware Solutions Promotion
-Introduce solutions such as LPR, QR/mobile access, VMS, and FR.
-Conduct demos and identify estate improvements.
-Coordinate site surveys, quotations, and installations.

4.Subscription Management (iPlus / Genio360)
-Manage annual subscription renewals.
-Propose upgrades and ensure continuous service.
-Educate clients on features and benefits.

5.Digital Solutions & Feature Adoption
-Present new digital modules.
-Conduct live demos and gather feedback.

6.Customer Relationship Management
-Build strong relations with MCST councils and MAs.
-Act as main post-handover contact.
-Provide timely updates and coordinate internal support.

7.Internal Collaboration
-Work with internal teams.
-Maintain updated estate records.
-Prepare proposals and documentation.

What We’re Looking For
-Diploma/Degree in relevant fields.
-Strong communication and presentation skills.
-Customer-oriented with strong follow-up discipline.
-Experience with MCST/estate management is an advantage.

KPIs
-Estate handovers
-Contract conversions & renewals
-Subscription renewal rate
-Upsell performance
-Customer satisfaction

Why Join Us?
-Work with smart estate technologies.
-Growth opportunities in a customer-facing role.
-Supportive team environment.

About the Role

We are seeking a detail-oriented and proactive Project Coordinator to join our Security & ELV Systems team. The successful candidate will support project engineers and stakeholders in coordinating, monitoring, and documenting project activities to ensure smooth execution, timely delivery, and adherence to design and quality standards.

Key Responsibilities

• Coordinate and oversee project schedules, timelines, and deliverables with project engineers.
• Liaise with clients, vendors, and stakeholders to ensure project requirements are clearly understood and met.
• Monitor project budget and expenses against approved drawings before handing over to project engineers.
• Ensure all project documentation is accurate, complete, and up to date.
• Organise and maintain soft copies of drawings and related documentation, ensuring version control and easy access for project team members.
• Communicate effectively with project engineers, clients, and internal stakeholders, providing updates and clarifications where required.
• Update and revise project drawings/documents to reflect design changes or modifications, ensuring accuracy and consistency.
• Perform quality checks on drawings/documents to ensure adherence to design guidelines and standards.

Requirements

• Diploma or Degree in Engineering, Project Management, or related field.
• Minimum 2 years of experience in project coordination, preferably in security, ELV, M&E, or construction industry.
• Proficiency in Microsoft Office; knowledge of AutoCAD or BIM coordination is an advantage.
• Good Technical knowledge in ELV System
• Strong organisational skills with attention to detail and ability to manage multiple tasks.
• Good communication and interpersonal skills for effective client and stakeholder engagement.
• Able to work independently as well as in a team environment.

Job Description: Service Manager

The Service Manager oversees the full operations of the Service Department, ensuring high‑quality service delivery, customer satisfaction, and continuous improvement across all security and communication system services. This role requires strong leadership, strategic planning capability, and technical oversight to drive operational excellence and business growth.

1. Roles & Responsibilities
A. Strategic & Departmental Management
·     Develop medium- to long-term strategies for the Service Department to enhance efficiency, profitability, and competitiveness.
·      Review and optimise service workflows, processes, and standard operating procedures.
·      Analyse industry trends and recommend improvements to maintain competitive service offerings.
·      Oversee service budget planning, cost control, and resource allocation.
·      Identify opportunities for new service packages, value-added services, or digital enhancements.

B. Operations & Performance Management
·      Establish KPIs for service performance and monitor departmental achievement against targets.
·      Ensure adherence to SLAs, contractual obligations, and company policies.
·      Oversee escalated service cases and ensure proper resolution.
·      Approve service plans, preventive maintenance schedules, and improvement actions.

C. Leadership & Team Management

·      Lead and manage service teams including Assistant Service Manager, engineers, technicians, and maintenance sales personnel.
·      Drive team performance through reviews, coaching, and competency development.
·      Oversee manpower planning, job assignment, and succession planning.
·      Conduct regular meetings with core team members to align goals and progress.

D. Customer Relationship & Stakeholder Management

·      Act as the senior point of contact for key clients, managing agents, and council representatives.
·      Oversee escalations, major incidents, and service failures.
·      Conduct strategic client reviews to assess satisfaction and improvement areas.
·      Strengthen long-term customer relationships to support account retention and growth.

E. Technical Oversight & Problem-Solving
·      Provide high-level technical guidance on complex system issues across Intercom, CCTV, Access Control, Alarm Systems, and Carpark Systems.
·      Work with Technical teams to analyse recurring faults and propose corrective actions.

F. Contract & Commercial Management
·      Oversee maintenance contract renewals, service proposals, and pricing structures.
·      Support sales in developing competitive service quotations and tenders.
·      Monitor revenue performance and ensure Service Department meets targets.

G. Reporting, Documentation & Continuous Improvement
·      Present service reports, operational analyses, and improvement recommendations to management.
·      Track service trends and customer feedback to identify improvement areas.
·      Lead digitalisation and system improvement initiatives.

H. Safety & Compliance
·      Ensure service activities comply with regulatory requirements, safety standards, and internal policies.
·      Oversee safety briefings, risk assessments, and compliance audits.

2. Requirements

Education
·       Diploma or Degree in Engineering, Electronics, Information Technology or related field.

Experience
·      Minimum 5–8 years of experience in service operations or technical support, preferably in security systems.
·      At least 2–3 years of experience in a managerial or supervisory role.

Technical Knowledge
·      Knowledge of security systems such as CCTV Systems, Access Control Systems, Intercom Systems, Alarm Systems, and Carpark Systems.
·      Understanding of maintenance service contract & operations and SLA management.

Skills
·      Strong leadership and team management skills.
·      Good problem-solving and decision-making ability.
·      Excellent communication and interpersonal skills.
·      Good planning and organizational skills.
·      Ability to handle customer escalations and high-pressure situations.

Other Requirements
·      Proficient in Microsoft Office applications.
·      Ability to prepare reports and documentation.
·      Customer-oriented mindset with strong service commitment.

Key Responsibilities

1. Prepare Quotations & Maintenance Checklist and related documents for MCSTs
2. Prepare Monthly SRMs report and related meeting reports & minutes
3. Prepare and Program Access Cards and arrange for the delivery
4. Coordinate service appointments and dispatch technicians to client locations as needed
5. Respond promptly to customer inquiries via phone, email, SRM or in-person, providing accurate information and assistance
6. Maintain accurate records of customer interactions, service requests, and resolution activities using our SRM system
7. Collaborate with technicians and other team members to ensure timely resolution of customer issues and concerns
8. Monitor the status of ongoing service appointments and provide regular updates to customers as needed
9. Assist with billing inquiries, invoice processing and payment collection
10. Identify opportunities for process improvement and contribute to the development of customer service policies and procedures
11. Build and maintain positive relationships with clients, ensuring high levels of satisfaction and retention
12. Stay up-to-date on product knowledge and industry trends to effectively address customer inquiries and concerns
13. Other ad-hoc duties as assigned

Job Description

We are seeking a Junior Manual QA Tester to support the quality assurance activities for web and mobile applications. The successful candidate will work closely with developers and product teams to ensure software quality through structured manual testing and defect management.

Key Responsibilities

·      Execute manual testing for web and mobile applications

·      Perform functional testing, regression testing, and system integration testing (SIT)

·      Support and participate in User Acceptance Testing (UAT) activities

·      Log, track, and verify defects using defect tracking tools

·      Validate bug fixes and ensure no regression impact

·      Support release cycles, including pre-production verification

·      Collaborate with developers and product teams to resolve issues

·      Assist in initiatives related to test automation expansion

Job Requirements

·      Diploma in Computer Science, Information Technology, or related technical / business fields

·      Basic knowledge of software testing principles and methodologies

·      Familiarity with web and mobile application testing

·      Strong attention to detail and good organisational skills

·      Ability to work effectively in a fast-paced environment

·      Good communication and team work skills

Preferred / Additional Requirements

·      Experience testing mobile applications

·      Exposure to test automation tools (advantageous but not mandatory)

·  Experience supporting SIT or UAT activities

Job Description: Service Manager

The Service Manager oversees the full operations of the Service Department, ensuring high‑quality service delivery, customer satisfaction, and continuous improvement across all security and communication system services. This role requires strong leadership, strategic planning capability, and technical oversight to drive operational excellence and business growth.

1. Roles & Responsibilities
A. Strategic & Departmental Management
·     Develop medium- to long-term strategies for the Service Department to enhance efficiency, profitability, and competitiveness.
·      Review and optimise service workflows, processes, and standard operating procedures.
·      Analyse industry trends and recommend improvements to maintain competitive service offerings.
·      Oversee service budget planning, cost control, and resource allocation.
·      Identify opportunities for new service packages, value-added services, or digital enhancements.

B. Operations & Performance Management
·      Establish KPIs for service performance and monitor departmental achievement against targets.
·      Ensure adherence to SLAs, contractual obligations, and company policies.
·      Oversee escalated service cases and ensure proper resolution.
·      Approve service plans, preventive maintenance schedules, and improvement actions.

C. Leadership & Team Management

·      Lead and manage service teams including Assistant Service Manager, engineers, technicians, and maintenance sales personnel.
·      Drive team performance through reviews, coaching, and competency development.
·      Oversee manpower planning, job assignment, and succession planning.
·      Conduct regular meetings with core team members to align goals and progress.

D. Customer Relationship & Stakeholder Management

·      Act as the senior point of contact for key clients, managing agents, and council representatives.
·      Oversee escalations, major incidents, and service failures.
·      Conduct strategic client reviews to assess satisfaction and improvement areas.
·      Strengthen long-term customer relationships to support account retention and growth.

E. Technical Oversight & Problem-Solving
·      Provide high-level technical guidance on complex system issues across Intercom, CCTV, Access Control, Alarm Systems, and Carpark Systems.
·      Work with Technical teams to analyse recurring faults and propose corrective actions.

F. Contract & Commercial Management
·      Oversee maintenance contract renewals, service proposals, and pricing structures.
·      Support sales in developing competitive service quotations and tenders.
·      Monitor revenue performance and ensure Service Department meets targets.

G. Reporting, Documentation & Continuous Improvement
·      Present service reports, operational analyses, and improvement recommendations to management.
·      Track service trends and customer feedback to identify improvement areas.
·      Lead digitalisation and system improvement initiatives.

H. Safety & Compliance
·      Ensure service activities comply with regulatory requirements, safety standards, and internal policies.
·      Oversee safety briefings, risk assessments, and compliance audits.

2. Requirements

Education
·       Diploma or Degree in Engineering, Electronics, Information Technology or related field.

Experience
·      Minimum 5–8 years of experience in service operations or technical support, preferably in security systems.
·      At least 2–3 years of experience in a managerial or supervisory role.

Technical Knowledge
·      Knowledge of security systems such as CCTV Systems, Access Control Systems, Intercom Systems, Alarm Systems, and Carpark Systems.
·      Understanding of maintenance service contract & operations and SLA management.

Skills
·      Strong leadership and team management skills.
·      Good problem-solving and decision-making ability.
·      Excellent communication and interpersonal skills.
·      Good planning and organizational skills.
·      Ability to handle customer escalations and high-pressure situations.

Other Requirements
·      Proficient in Microsoft Office applications.
·      Ability to prepare reports and documentation.
·      Customer-oriented mindset with strong service commitment.

About the Role

We are seeking a detail-oriented and proactive Project Coordinator to join our Security & ELV Systems team. The successful candidate will support project engineers and stakeholders in coordinating, monitoring, and documenting project activities to ensure smooth execution, timely delivery, and adherence to design and quality standards.

Key Responsibilities

• Coordinate and oversee project schedules, timelines, and deliverables with project engineers.
• Liaise with clients, vendors, and stakeholders to ensure project requirements are clearly understood and met.
• Monitor project budget and expenses against approved drawings before handing over to project engineers.
• Ensure all project documentation is accurate, complete, and up to date.
• Organise and maintain soft copies of drawings and related documentation, ensuring version control and easy access for project team members.
• Communicate effectively with project engineers, clients, and internal stakeholders, providing updates and clarifications where required.
• Update and revise project drawings/documents to reflect design changes or modifications, ensuring accuracy and consistency.
• Perform quality checks on drawings/documents to ensure adherence to design guidelines and standards.

Requirements

• Diploma or Degree in Engineering, Project Management, or related field.
• Minimum 2 years of experience in project coordination, preferably in security, ELV, M&E, or construction industry.
• Proficiency in Microsoft Office; knowledge of AutoCAD or BIM coordination is an advantage.
• Good Technical knowledge in ELV System
• Strong organisational skills with attention to detail and ability to manage multiple tasks.
• Good communication and interpersonal skills for effective client and stakeholder engagement.
• Able to work independently as well as in a team environment.

1. Prepare Quotations & Maintenance Checklist and related documents for MCSTs
2. Prepare Monthly SRMs report and related meeting reports & minutes
3. Prepare and Program Access Cards and arrange for the delivery
4. Coordinate service appointments and dispatch technicians to client locations as needed.
5. Respond promptly to customer inquiries via phone, email, SRM or in-person, providing accurate information and assistance.
6. Maintain accurate records of customer interactions, service requests, and resolution activities using our SRM system.
7. Collaborate with technicians and other team members to ensure timely resolution of customer issues and concerns.
8. Monitor the status of ongoing service appointments and provide regular updates to customers as needed.
9. Assist with billing inquiries, invoice processing, and payment collection.
10. Identify opportunities for process improvement and contribute to the development of customer service policies and procedures.
11. Build and maintain positive relationships with clients, ensuring high levels of satisfaction and retention.
12. Stay up-to-date on product knowledge and industry trends to effectively address customer inquiries and concerns.
13. Other ad-hoc duties as assigned.

Job Requirements

1. At least 2 years (s) working experience in a related field.
2. Experience in handling maintenance checklist/reports is preferred and must be computer literate.
3. Proficient in MS office (Word, Excel, PPT etc)
4. Possess good communication, listening, and interpersonal skills to maintain good rapport with our customers.
5. Independent, resourceful with a high degree of initiative, and able to work under pressure.

iPlusLiving Overview:

iPlusLiving is an innovative solution designed for smart residential and property management, offering an all-in one platform to enhance the living experience for condo residents and management.

Key Responsibilities:

Operations & Front-of-Line Support

- Serve as point of contact for client support inquires    
- Provide end-to-end onboarding and training for clients   
- Perform basic troubleshooting and issues resolution for end users
- Ensure timely follow-up and resolution of reported issues

Technical Investigation & Issue Resolution

- Troubleshoot systems issues through log analysis and diagnostics
- Log, track and manage incidents through ticketing system   
- Escalate technical issues to Development team with proper documentation
- Propose solutions or workarounds to minimize service disruption
- Validate fixes before deployment to production
- Support User Acceptance Testing (UAT) where required

Data Analytics & Reporting

- Analyse system data and usage trends to identify issues and improvement opportunities
- Generate reports on incidents, system performance and user behaviour
- Support data-driven decision-making for product and operations team

Requirements:
- Diploma, A-level, or any equivalent
- Excellent communication and interpersonal skills
- Strong problem-solving and stakeholder management skills
- Ability to handle multiple issues in a fast-paced environment
- Detail-oriented with strong documentation skills- Experience in software support or technical helpdesk

About the Role
We are looking for an Estate Solutions Executive to support post-project estate management and drive the adoption of service contracts, digital subscriptions, and estate enhancement solutions. You will be the key liaison for MCST councils and Managing Agents, ensuring a smooth handover after project completion and strengthening long-term customer relationships.

Key Responsibilities
1.Estate Handover Management
-Coordinate estate handover from Project to Service team at the end of the DLP.
-Ensure all reports, documents, and commissioning details are completed.
-Conduct estate walkthroughs and obtain formal acceptance.

2.Service & Maintenance Contracts
-Present and explain service contract proposals.
-Address queries, revise proposals, and track signing.
-Monitor contract expiry and initiate renewals.

3.Hardware Solutions Promotion
-Introduce solutions such as LPR, QR/mobile access, VMS, and FR.
-Conduct demos and identify estate improvements.
-Coordinate site surveys, quotations, and installations.

4.Subscription Management (iPlus / Genio360)
-Manage annual subscription renewals.
-Propose upgrades and ensure continuous service.
-Educate clients on features and benefits.

5.Digital Solutions & Feature Adoption
-Present new digital modules.
-Conduct live demos and gather feedback.

6.Customer Relationship Management
-Build strong relations with MCST councils and MAs.
-Act as main post-handover contact.
-Provide timely updates and coordinate internal support.

7.Internal Collaboration
-Work with internal teams.
-Maintain updated estate records.
-Prepare proposals and documentation.

What We’re Looking For
-Diploma/Degree in relevant fields.
-Strong communication and presentation skills.
-Customer-oriented with strong follow-up discipline.
-Experience with MCST/estate management is an advantage.

KPIs
-Estate handovers
-Contract conversions & renewals
-Subscription renewal rate
-Upsell performance
-Customer satisfaction

Why Join Us?
-Work with smart estate technologies.
-Growth opportunities in a customer-facing role.
-Supportive team environment.

Business Development
Identify and pursue new project opportunities within the commercial sector, including office developments, mixed-use developments, institutional buildings, and infrastructure projects.

Build and maintain strong relationships with consultants, developers, main contractors, and M&E contractors to promote the company’s security and ELV solutions.

Actively participate in early project discussions and design stages to position the company for upcoming tenders.

Tender and Proposal Management
Review consultant specifications and tender documents related to security and ELV systems.

Prepare technical proposals, solution concepts, and pricing strategies for project tenders.

Coordinate internally with relevant teams to ensure timely submission of technically compliant and competitive tender proposals.

Provide clarification and responses during tender evaluation stages when required.

Technical Solution Development
Develop suitable system solutions based on project specifications and customer requirements.

This includes:

• Equipment selection
• Basic system architecture
• Solution configuration concepts

Provide technical clarification and participate in discussions with consultants and contractors when necessary.

The candidate should be capable of preparing technical proposals and submissions with minimal reliance on internal technical support.

Site Engagement and Project Coordination
Attend site walks, technical meetings, and coordination meetings with consultants, contractors, and project stakeholders when necessary.

Review site conditions, project requirements, and installation considerations during site visits and project discussions to ensure proposed solutions align with project requirements.

While the Project Coordinator will handle day-to-day project administration and coordination, the Project Sales Manager will continue to support customer engagement during the sales and early project stages, and may participate in discussions or provide clarification when customers approach the sales representative directly.

The Project Sales Manager will work closely with the Project Coordinator to ensure that customer requirements,
commitments made during the sales stage, and project expectations are clearly communicated to the project execution team.

Sales Pipeline and Opportunity Management
Maintain an active pipeline of project opportunities and monitor project progress throughout the sales cycle.

Provide regular updates on project opportunities, tender status, potential project awards, and sales forecasts.

Maintain accurate records of project opportunities and sales activities.

Sales Team Guidance and Support
Provide guidance and support to Sales Engineers on project opportunities, technical proposals, and tender preparation.

Share technical knowledge and project experience to help junior team members better understand project specifications, solution design, and customer requirements.

Support Sales Engineers in engaging consultants, contractors, and clients when necessary to ensure proposals and technical submissions meet project and customer expectations.

Qualifications and Experience
Diploma or Degree in Electrical Engineering, Electronic Engineering, Building Services, or a related discipline.

Minimum 5 years of relevant experience in project sales, technical sales, or project engineering, preferably within industries such as:

• Security systems
• ELV systems
• Building technologies
• M&E contracting

Strong technical understanding of systems including:

• CCTV systems
• Access control systems
• Intercom systems
• Network-based security systems

Experience working with consultants, developers, and contractors in project environments.

Ability to review consultant specifications and prepare technical proposals independently.

Strong communication, presentation, and negotiation skills.

Ability to work independently in a project-driven environment.

Proficiency in Microsoft Office applications.

Preferred Experience
Candidates with experience in commercial or institutional developments such as:

• Office buildings
• Mixed-use developments
• Government facilities
• Infrastructure projects
• Industrial facilities

will be highly advantageous.

Candidate Profile (Important)
This role requires a technically inclined sales professional with project experience in the security or ELV industry.

Candidates should be comfortable reviewing technical specifications, preparing system proposals, attending site meetings, and engaging consultants during the tender and project stages.

Applicants with pure sales backgrounds and no exposure to project environments or technical systems will not be suitable for this role.