Total 1,992 Senior Executive level Customer Service job vacancies

Company Overview

ADDVALUE INNOVATION PTE LTD, a subsidiary of Addvalue Technologies Ltd (SGX-listed), innovates satellite-based communication terminals and solutions.

Job Summary

The Senior Customer Technical Support role provides expert-level technical assistance, acting as the primary escalation point for complex issues. You will ensure effective resolution, clear communication, and coordinate with engineering and stakeholders to maintain service reliability and customer trust.

Responsibilities

• Lead escalation and resolution of complex or high-impact customer technical issues to maintain service reliability
• Conduct in-depth technical analysis and troubleshooting using logs, telemetry, and diagnostic tools to identify root causes
• Communicate clear technical findings and actionable recommendations to customers to enhance understanding and satisfaction
• Collaborate closely with engineering and internal teams to drive timely issue resolution and root cause analysis
• Identify recurring technical issues and contribute to improving documentation, processes, and overall support effectiveness
• Interpret system behavior across hardware, software, and network layers to support troubleshooting and resolution
• Explain complex technical issues clearly to both technical and non-technical stakeholders during customer-facing interactions
• Work cross-functionally with engineering, product, and operations teams to resolve issues and improve service delivery
• Demonstrate a high ownership mindset by driving technical issues to closure efficiently

Preferred competencies and qualifications

• Bachelor’s degree in Engineering, Computer Science, Telecommunications, or related technical field, or equivalent practical experience
• Minimum 5 years of experience in technical support, systems engineering, or customer-facing engineering roles
• Ability to troubleshoot complex systems using logs, telemetry, and diagnostic tools
• Experience working with networks, embedded systems, RF/communications systems, or large-scale operational platforms is advantageous

Position title : Field Support Executive
Location: Somerset
Working Days:  5-day (including Sat & Sun)
Working Timing: Start work at 10AM ; Weekday end at 6PM/630PM/7PM ; Saturday end at 5PM & Sun End at 430PM
Salary : $3500 - $4300 

Job Description

• Lead the setting up of new centres, overseeing all aspects of operational planning, logistics, and staffing to ensure a smooth and successful launch.
• To support develop SOP for setting up new centre with the goal of using these guidelines for future franchise training and expansion.
• Provide on-site support during centre opening and initial operations to ensure smooth rollout.
• Support the implementation and daily running of centre programmes. 
• Conduct training and on-site guidance for franchisees and centre staff on programme delivery and operational procedures.
• Carry out regular centre visits to check programme delivery, operational standards, and compliance requirements.
• Support parent engagement, including programme explanation, enrolment support, and handling routine enquiries when needed.
• Coordinate day-to-day matters between franchisees and HQ and submit basic visit or progress reports.
• Perform other duties as assigned by management.

Requirements

• Diploma or Degree in a relevant field.
• Experience in education, training, or centre operations is preferred.
• Familiarity with tuition or enrichment centre operations is an advantage.
• Conduct on-site operational support and training activities for franchisees and engaging with parents.Willing to perform field-based work, including centre visits and weekend support.

Whatsapp me your resume for quicker processing! ☺️
WhatsApp: https://wa.me/6596112291 (Kyra)
Voon Yih Boon Reg No: R22106724 | The Supreme HR Advisory Pte Ltd EA No: 14C7279

• Respond to customer inquiries and concerns across in-person, phone, email, and social media channels, ensuring timely and professional service.
• Coordinate repair and return requests, working closely with internal teams to resolve issues efficiently.
• Oversee e-commerce content and manage order processing to ensure accurate and prompt deliveries.
• Create marketing and product materials, including brochures, online content, packaging, and promotional visuals, to strengthen brand presence.
• Collaborate with cross-functional teams to align customer service, marketing, and operational efforts with business objectives.

Requirements:

• Diploma in Business, Marketing, or a related discipline
• At least 3 years of customer service experience within consumer electronics.
• Strong knowledge in gemstones, diamonds, or precision engineering industries.
• Good communication skills, customer-focused mindset, and ability to work independently or within a team.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Job Responsibilities:

• Conduct performance reviews with drivers to improve their service performance
• Identify recalcitrant drivers and take appropriate actions to deal with drivers, including termination of their service
• To assist in repo of Taxi
• Any other adhoc duties as assigned

Job Requirements

• Minimally GCE 'O' or GCE 'A' Level
• Computer Literate
• Good knowledge in investigation job
• Candidates who possess a driving license and Taxi Vocational License will be advantageous
• Team Player

Job Description

• Industry/ Organization Type: Travel Agency
• Position Title: Sales Support Executive
• Working Location: Bugis (4 mins walking distance from the MRT)
• Working Hours: 5 days (8.30am-5.30pm)
• Salary Package: Basic Salary + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Manage all operational activities to ensure company growth.
• Generate purchase orders, delivery orders, invoices, and quotations.
• Support sales team with paperwork, allowing them to focus on acquiring new accounts.
• Plan and control inventory, ensuring timely customer payments.
• Mentor new Customer Service Officers to ensure they can handle operational tasks and achieve customer satisfaction.
• Meet deadlines and targets consistently.
• Use the SAP Information System for operational tasks.
• Identify and complete tasks proactively.
• Ensure accuracy and completeness of work and information and follow up to ensure agreements and commitments are met.

APPLY NOW!!!

• Minimum ITE qualification.
• Minimum 1 year of experience in sales support or related field.
• Experienced in service industry is advantageous.
• Excellent communication skills with clients.
• Good time management.
• Able to work in team.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #78039 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Key responsibilities

• Be the go-to contact for customers—handling inquiries, preparing quotations, and supporting sales activities

• Provide day-to-day administrative support to the sales team

• Maintain and update CRM and SAP systems with accurate data

• Assist in ad-hoc sales projects and administrative tasks

Job Requirements

• Experience in a Sales Support, or similar role

• Familiarity with CRM systems and strong skills in Microsoft Office (Excel)

• Experience with SAP and customer service is a big plus

• Strong communication skills and a positive, professional attitude

• Excellent organizational and multitasking abilities

• A proactive team player who can work under pressure and meet deadlines

• Strong analytical mindset with the ability to prioritize tasks

• Well established company
• Basic $ 3000 - $3500 + Variable Bonus
• Excellent Welfare and Benefits + Career Progression
• Working location: Changi
• Working Days: Monday – Friday
• Working Hours: 9am – 6pm

Job Responsibilities:

• Responsible for providing professional, excellent service to our customers on a daily basis bybuilding and maintaining relationships; providing and responding to customers'needs on carriage availability and order status.
• Able to negotiate rates and cargo space with carriers/airlines.
• Proactively anticipating problems for customers using daily reporting functions.
• Facilitate win-win solutions during problem-solving for both our customers and company by creatingefforts through sales, scheduling, transportation and after sales service.
• Responsible for product knowledge and excellent communications with customers in securing thebest carrier for cargo movements.
• Solicit sales to established accounts through outbound calls to existing customers.
• Responsible for accurate order entry of orders, monitoring proper pricing, and monitoring/resolving any credit issues related to these orders.
• Responsible for maximizing loading and shipping methods for all orders.
• Participate in growth development and cross-training efforts.
• Provide and maintain monthly administrative reports and personal metrics.
• Perform other duties as assigned

Job Requirements:

• Possess minimum Diploma in Logistics or equivalent discipline
• Min 1 year of relevant experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

Location: East

Benefits: -

1. Bonus Entitled

2. MNC Company

3. Company Transport Provided

Responsibilities:

• To work closely with operations team in area of inbound, outbound and inventory related tasks..
• To perform cycle count administration and general administration support to the operations team.
• To coordinate with forwarder / transporter in the arrangement of inbound and outbound shipments.

• To ensure that customer’s inbound and outbound shipments are coordinated / transacted as per procedures / work instructions

• To ensure that working documents are progressed and archived with proper recording / filing system
• To ensure the timely and accurate administration / transaction of inbound and outbound shipments and as per internal / external KPI requirements.
• To compile and submit routine operations data as per instructed.

Requirements

• At Least 1 year's experience as Warehouse Customer Service in 3PL industry

• Familiar with MS Office, WMS, SAP

• Comfortable to perform OT when required

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to audrey.chng@cvistahr.com

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R23114354 | EA License 16C7883

We are looking for a proactive and organized Service and Admin Support Executive to join our growing team in Singapore.

In this role, you will play a key part in supporting our after-sales service operations, coordinating service activities, managing spare parts orders, and assisting customers with service enquiries, and performing administrative tasks

If you enjoy working in a dynamic environment and collaborating with technical and supply chain teams, we would love to hear from you.

Key Responsibilities

•     Handle after-sales service customer enquiries via email and phone calls in a timely and professional manner.

•     Prepare quotations and service proposals for customers in the Singapore market.

•     Process after-sales service orders and invoicing, including spare parts, technical services, and warranty claims.

•     Coordinate daily service schedules with the technical service team.

•     Maintain proper documentation, including scanning service reports, delivery notes, and filing related documents into the system.

•     Work closely with the supply chain team to manage warehouse inventory, including incoming and outgoing stock deliveries and stock movement control.

•     Assist with the physical organization and arrangement of inventory in the warehouse when required.

•     Manage and update item information in the ERP system, including price lists and customer asset records.

•     Prepare monthly reports related to after-sales service activities.

•     Provide general administrative support and perform other related tasks as assigned.

Requirements

•     Minimum Diploma or a related field.

•     Prior experience in after-sales service support or customer service will be an advantage.

•     Experience working with ERP systems is preferred.

•     Proficiency in spoken and written English.

•     Strong organizational and multitasking skills.

•     Customer-oriented, responsible, and result-driven.

•     Able to work both independently and as part of a team.

•     Good time management with the ability to meet deadlines.

What We Offer

•     Supportive and collaborative team environment

•     Opportunity to work closely with technical and operations teams

•     Exposure to service operations and ERP systems

•     Stable full-time position with career development opportunities

Salary

Salary will be commensurate with experience and qualifications.

Candidates with experience as Service Coordinator, Customer Service Executive, or Admin Executive are encouraged to apply.”

Role Overview

This role requires strong operational ownership, attention to detail, and the ability to manage escalations independently. Must be comfortable handling cross-country coordination and ensuring documentation and billing accuracy without close supervision.

Key Responsibilities

1. Regional Operations Coordination

• Oversee daily order collections and deliveries across APJ country teams.

• Review and validate collection log forms before submission to ensure accuracy.

• Maintain Daily TAT reports and proactively identify shipment delays.

• Follow up with country teams on outstanding collections and deliveries.

• Communicate shipment updates and service disruptions to client in a timely manner.

2. Documentation & Quality Control

• Verify PODs, collection details, and supporting photos for discrepancies.

• Ensure documentation accuracy before submission to client.

• Raise discrepancies to country teams and ensure corrections are made.

• Maintain organised and audit-ready records.

3. RFQ & Quotation Management

• Respond to (Request for Quotation) RFQ queries within agreed SLA.

• Coordinate with country teams to prepare costings.

• Independently prepare Australia quotations for non-regional and standard requests.

• Issue final quotations after delivery completion and POD confirmation to client.

4. Billing & Invoice Verification

• Verify monthly billing reports and update Local Service Provider (LSP) cost records.

• Ensure all completed CRs are billed accurately.

• Conduct detailed invoice verification, especially for Australia accounts.

• Identify incorrect charges and coordinate with vendors to rectify discrepancies before payment submission.

5. Stakeholder Communication & Escalation Handling

• Respond to operational queries (order status, delivery details, escalations).

• Manage client expectations during shipment delays.

• Escalate issues appropriately, with proposed solutions where possible.

• Track open issues to closure.

6. System & Data Accuracy

• Support country teams on system-related issues (access, data retrieval, updates).

• Report data discrepancies to IT and follow through until rectified.

• Ensure accuracy of operational data (POD dates, asset quantity, etc.).

Requirements

• Diploma or Degree in Logistics, Supply Chain, Business, or related field.

• 2-3 years of experience in regional logistics operations.

• Experience handling client communication and operational escalations.

• Strong experience in invoice verification and cost reconciliation.

• Proficient in Excel (pivot tables, reconciliation tracking, reporting).

• Able to manage multiple follow-ups with minimal supervision.

• Requires analytical thinking and proactive problem-solving.

Daily Routine

• Ensure cleanliness and tidiness of the surroundings.
• Ensure all fixtures are functioning well.
• Reporting of fault to the maintenance team.
• Assist Customers and Agents' enquiries via phone calls, message or walk-ins.
• Assist Customers' prayers.
• Sale of Incense Items.
• Processing of the Service forms.
• Processing of the Pedestal Engraving forms.
• Liaising with vendor on the Pedestal Engraving.

Other Roles

• Site tour training for New Agent Training.
• Assist ceremonial team for prayer services (Anling, Bone Picking etc).
• Ad-hoc emcee for FSP case.
• Ad-hoc site tour for Customer.

Others

• Stock take of incense paper inventory.
• Follow up with agents/customer on the outstanding payment and to ensure full payment for services rendered.
• Plan, Organize, Execute and Promote events.
• Report tabulation and analysis of all calls, services, events etc Event Profit & Loss tabulation.
• All ad-hoc duties assign by seniors.

The client is a HNW insurance broker firm.

Job responsibilities

• Prepare presentation decks for sales team usage for client engagement

• Assist in gathering relevant information and documentation from clients and relevant stakeholders.

• Maintain service standards to develop and improve customer satisfaction and retention

• Ensure that all customer requests are handled in a timely and consistent manner

• Ensure that all transactions are in adherence to regulatory, compliance and internal audit requirements

• Support sales team to provide excellent service to high net-worth clients to achieve client retention

• Partner customer, Business Support and service providers to ensure timely transaction processing and service delivery of customers requirements and enquiries

• Help in organizing and executing client prospecting activities, including lead tracking and initial outreach.

• Support follow-up and meeting scheduling with prospective and existing clients and partners.

Skills and requirements 

• Diploma in Business Administration, Finance, Marketing, or related field.

• At least 3–4 years of experience in a support, coordination, or client service role. Familiarity with insurance application processes and terminology is a strong advantage.

• Strong organizational and time-management skills; able to multitask with minimal supervision

• Proficient in Microsoft Office (Word, Excel, PowerPoint)

• Excellent written and verbal communication skills

• Customer-focused with strong interpersonal and teamwork skills

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

Reg. No. R2199597

BeathChapman Pte Ltd

Licence no. 16S8112