Total 122 command center analyst job vacancies in Customer Service category in Singapore

Fault Reporting Center Manager

1. Oversight and Management

• Manage the Fault Reporting Center (FRC) operations for the hospital.
• Supervise staff handling incoming fault reports from various departments.
• Ensure smooth workflow and timely processing of reported issues.

2. Fault Reporting & Tracking

• Receive and log equipment malfunctions, facility issues, IT faults, and other operational problems.
• Categorize and prioritize faults based on urgency and impact on patient care.
• Ensure all reported issues are tracked in a centralized system until resolution.

3. Coordination & Communication

• Liaise between hospital departments, technical teams, and external vendors.
• Communicate status updates to department heads or hospital management.
• Ensure critical issues (e.g., life-support equipment failure) are escalated immediately.

4. Analysis & Reporting

• Monitor recurring faults and identify patterns to prevent future issues.
• Generate reports on fault trends, resolution times, and department performance.
• Provide recommendations for process improvement and preventive maintenance.

5. Compliance & Safety

• Ensure that fault reporting aligns with hospital policies, safety standards, and regulatory requirements.
• Support risk management and incident investigation related to equipment or operational failures.

6. Staff Training & Development

• Train staff on fault reporting procedures and use of reporting systems.
• Encourage awareness of safety, efficiency, and accountability across departments.

7. System & Process Improvement

• Maintain and improve the fault reporting system, including software updates.
• Recommend upgrades or procedural changes to minimize downtime and enhance hospital operations.

Key Skills Required:

• Degree, preferably in Facilities Management, Engineering, or Operations Management.
• Strong organizational and leadership skills
• Good technical understanding of hospital equipment and IT systems
• Excellent communication and coordination abilities
• Analytical mindset for trend analysis and preventive strategies
• Knowledge of healthcare safety and regulatory compliance

Interested applicants, please send your CV to skh_hr@stie.com.sg or apply directly via the Apply button on CareersFuture.

The Team

The APAC Marketing Strategy team sets the regional marketing and brand direction, partnering with product, channel, and country teams to align with company goals. We surface customer insights through research and data analytics, and drive marketing planning and performance across the region. Team members are based in Melbourne, Singapore, and Kuala Lumpur. This role sits within the Market Data & Customer Analytics focus area, supporting markets across APAC.

The Role

Part of SEEK's recognised analytics function (2023 Centre of Business Analytics semi-finalist), this role delivers customer-focused analytics and contributes to key strategic initiatives. We're looking for a structured thinker with solid experience in customer analytics and marketing channels who can turn insight into action across cross-functional teams.

Responsibilities

• Insight generation — Analyse data to uncover actionable insights on marketing performance, campaign effectiveness, and customer behaviour.
• Data pipelines — Build and maintain data models, ETL pipelines, and semantic layers to support reporting and self-service analytics.
• Collaboration — Work closely with marketing and cross-functional teams to embed data-driven thinking into strategy and execution.
• Innovation — Identify opportunities to improve processes, automate workflows, and enhance analytics capabilities.
• Market intelligence — Monitor employment market trends to deliver insights to internal and external audiences.
• Advanced analytics — Build and deploy statistical models to solve business challenges.
• Optimisation — Improve performance and usability of dashboards, queries, and data tools.
• Data quality — Ensure accuracy, integrity, and consistency across all analytical output.

The Support Analyst provides end-user support in creating documentation for recurring tasks as well as assisting the team in setting up user accounts. This person diagnoses, troubleshoots and resolves basic and moderate technical problems. This person operates under defined processes and procedures and makes decisions regarding short-term priorities and work activities requiring interpretation of guidelines, policies and procedures. The Support Analyst will work closely with our Helpdesk, Desktop Technology, and ATS teams in supporting users in general IT problems.  This is a Night Shift role

Responsibilities:

• Performing day-to-day support work for the company’s end users.
• Creating and deleting user accounts
• Assisting with Ad Hoc projects and backup support for the US Support team

- 2 years contract (renewable & convertible)

- Up to $3,600 (depends on experience)

- Monday to Friday: 12 hrs Shift, 9pm-9am

- Gombak

Responsibilities:

We are looking for an Assistant Engineer to be an essential member of a 24/7 Service Desk to ensure high availability of our customer’s enterprise IT services and to restore normal IT service to affected users as quickly as possible.

• Monitor enterprise IT networks and server systems
• Act as a single point of contact to customers/users, resolver groups, third party service providers and other departments
• Respond to hotline calls and e-mails within agreed timescales
• Take ownership of incidents/service requests reported by users, track the incidents/service requests, to ensure closure within agreed timescales
• Maintain documentation and comprehensive records of issues and problems

Period:

• 2 years contract (renewable & convertible)

Location:

• Gombak

Working Hours:

• Monday to Friday: 12 hrs Shift, 9pm-9am

Salary:

• Up to $3,600 (depends on experience)

Requirements:

• Minimum higher NITEC in Information Technology or equivalent. Open to fresh candidates with relevant internship experience.

• 1 to 2 years of working experience.
• Strong teamwork and communication skills
• Excellent customer service skills
• Prior experience in Network Operations Centre (NOC) environment preferred
• Able to work 12-hour Rotating Day and Night shift working including weekends and Public Holidays

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

azmin@successhrc.com.sg (Reg No: R25129300)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)

160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914
T: 6337 3183 | W: www.successhrc.com.sg

http://www.successhrc.com.sg/

1. JOB PURPOSE

The jobholder is responsible in assessment, intervention and care for the seniors.

2. DUTIES AND RESPONSIBILITIES

2.1 Primary Responsibilities and Duties (90%)

2.1.1 Provide psycho-social support for patients and their families through case management, counselling, financial assessment and recommend resources where necessary.

2.1.2 Participate in the development of the care plan and assist staff members in understanding the significant social and emotional factors related to clients’ health problems.

2.1.3 Collaborate with other healthcare professionals and family members/caregivers to determine appropriate care plan.

2.1.4 Experiences in claiming of Medifund will be at advantage plus.

2.2 Secondary Responsibilities and duties (10%)

2.2.1 Any other ad hoc projects as assigned by supervisor.

3. JOB SPECIFICATIONS/REQUIREMENTS

3.1 Qualifications and Experience

3.1.1. Diploma/Degree in Social Work.

3.1.2. Registered with Singapore Association of Social Workers.

3.1.3. Minimum 2 years working experience in healthcare/ILTC sector preferred.

3.1.4. Familiar with health care system to liaise with various government agencies preferred.

3.2 Abilities and Attributes

3.2.1. Ability to speak local dialects is necessary.

3.2.2. Committed to social vision and attend to client's needs.

3.2.3. Independent, resourceful and able to perform under pressure.

About Us:

Kangaroo Learning Center Pte Ltd (“KLC”) was incorporated on 7 May 2022. Our headquarters was established in 2014 and is a leading training institution in China, providing tuition to more than 100,000 students annually. KLC is a rapidly growing tuition centre in Singapore, dedicated to providing high-quality education in mathematics. The centre offers a range of academic and enrichment programs for students of different ages, including primary and secondary school students, as well as those preparing for the PSLE, Math Olympiad, GCE ‘O’-Level and ‘A’-Level examinations. As a young and dynamic organization in Singapore, we are committed to fostering a culture of innovation and initiative. We believe in nurturing individuals who take ownership of their roles and see themselves as co-partners in our journey towards educational excellence. Join our team and be a part of an exciting environment where you can contribute to shaping future leaders.

Job Overview:

We are seeking a dynamic and customer-focused individual to join our tuition centre as a Customer Relations (Front Desk) representative. The ideal candidate will be the first point of contact for students, parents, and visitors, ensuring a positive and welcoming experience. The Customer Relations (Front Desk) role is crucial in maintaining a positive and professional image for our tuition centre.

Job Responsibilities:

• Greet students, parents, and visitors as they enter and provide a welcoming atmosphere
• Respond to inquiries from students and parents regarding course offerings, schedules, fees, and other relevant information
• Assist with enrolment process, including completing registration forms, explaining tuition policies, and collecting necessary documentation
• Schedule appointments for students and parents to meet with teachers or staffs as needed
• Handle phone calls and emails promptly and professionally, addressing questions and concerns effectively
• Collect tuition fees and ensure accurate recording of payments
• Manage, maintain and update student records, administrative documents and centre-related supplies
• Record all math questions in the system
• Assist in marketing activities, such as distributing flyers, promoting special events, and collecting feedback from students and parents
• Handle customer complaints and concerns with empathy, addressing and resolving issues to the best of your ability, and escalating as necessary
• Perform general office tasks, such as photocopying, filing and organising office supplies
• Inspect tuition centre and office regularly and report any non-compliance and support essential maintenance of facilities and equipment, coordinate with vendors for repair and maintenance of tuition centre as and when required
• Administrative duties and other ad-hoc duties as assigned

Job Requirements:

• Min. GCE O’ Levels
• No experience required, training will be provided
• Good interpersonal, oral and written communication skills
• Enjoys a fast-paced work environment, able to multi-task and meticulous, strong under pressure, detail-oriented, and possesses strong logical thinking skills.
• 44 hours per week, able to commit weekdays (inc. evenings) & weekends

- Provide excellent front-line support to clients by attending to enquiries at the counter and via phone/email.

- Manage and respond to incoming emails in a timely and professional manner.

- Review and process retail and corporate account opening applications (both manual and digital).

- Assess and handle account update requests, dormant account reactivations, and account closures.

- Conduct thorough KYC/AML screening and due diligence for new client onboarding.

- Process client requests including share transfers and other related services.

- Perform ad-hoc duties as assigned by the Team Lead or Head of Client Services.

Interested candidates, please email your resume to annasee@recruitexpress.com.sg

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted

About Our Client

Our client is a well-established organization with a strong operational presence, focused on delivering reliable and efficient IT services to support business operations. They are currently looking for a dedicated IT Support Specialist to join their team.

Key Responsibilities

• Provide first-level technical support to end users on hardware, software, and system-related issues
• Log, track, and resolve incidents, service requests, and change tickets in accordance with Service Level Agreements (SLAs)
• Escalate complex issues to relevant teams while ensuring timely follow-up and closure
• Maintain accurate documentation of issues and resolutions within ticketing systems
• Support continuous service improvement initiatives to enhance user experience
• Analyse problems, identify interdependencies, and contribute to effective solutions
• Participate in on-call standby duties (including nights, weekends, and public holidays, on a rotation basis)

Requirements

• Diploma in IT or related field from a recognized polytechnic
• Prior experience in technical support / helpdesk / service desk environments
• Familiarity with ticketing systems (e.g., ServiceNow, Jira, etc.)
• Basic exposure to Salesforce administration will be an advantage
• Strong interpersonal and communication skills with a customer-centric mindset
• A team player who is adaptable and able to work independently when required
• Resourceful, proactive, and able to thrive in a fast-paced environment
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint)

All information will be kept strictly confidential. Only shortlisted candidates will be contacted.

TALENT PULSE PTE. LTD.
EA License No: 25S2956

Job Scope

At Marina Bay Sands, a butler plays a vital role in ensuring the highest standards of seamless and personalized guest journey in Paiza and Paiza Royal Collection, starting from pre-arrival to departure. The butler is responsible for overseeing all aspects of a guest’s experience, including pre-arrival arrangements, smooth check-in and arrival processes, personalized in-house services, and memorable departure and a fond farewell. The butler will strive to listen attentively, observe the details, and create opportunities for meaningful interactions with the aim of anticipating every guest's needs and wants.

The role of the butler is multifaceted, combining skills from various departments such as Call Center, Front Office, Housekeeping, Guest Services, Concierge, Reservations, Food and Beverage, Transportation, and Facilities. This integration allows the butler to manage a wide range of tasks, from coordinating special requests and room preparations to arranging dining experiences and transportation. The butler is committed to delivering an exceptional and memorable stay for each guest by ensuring that every detail is meticulously managed and personalized throughout their journey at Marina Bay Sands.

Job Responsibilities

Execute Butler Command Centre Operations and Core Tasks

• This role is based at Perennial Business City in Jurong East, Singapore.
• Takes accountability and ownership with every guest in Paiza Collection in ensuring purposeful engagement and seamless experience in each of their stay.
• Diligently studies the guest profile of incoming arrivals, including but not limited to checking on guest history, conducting research on internet or social media platforms, sending out pre-arrival email and respond promptly, making amenities requisition, assisting with guests requests effectively over the phone, taking in-room dining orders, placing the order over POS (Point of Sales) system, dispatching job to floor butlers as and when required, coordinating among internal and external stakeholders/vendors via MS Teams, messaging and other operational-related systems.
• Communicates and responds to guests professionally and accurately over the phone, emails, and messaging systems.
• Assists guests with limousine/taxi bookings, dining, attractions, entertainment, and wellness program reservations/ticket purchase, curated itinerary and local recommendations, and any other guest queries/requests.
• Makes appropriate dining recommendations, proficiently takes in-room dining order, promptly communicates with floor butlers to serve the order and organize clearance of soiled dishes.
• Orchestrates and communicates with floor butlers and relevant stakeholders for celebrations of guests’ special occasions with creativity and customization.
• Proactively coordinates with floor butlers for guests’ pre-departure arrangement, packing and luggage assistance, booking of limousine, ensures accuracy of bill settlement and extends seamless check-out and fond farewell.
• Addresses any security incidents and feedback to Butler Management.
• Resolves feedback and guest challenges with good standard.
• Rotates to any taskforce when operationally required.
• Rotates to butler floor operations as and when designated (located at Marina Bay Sands).
• Adapts to changes and ensure adherence to organizational operating procedures and service standards.
• Performs any other duties and responsibilities as and when assigned by Management.

Perform Service and Operational Excellence

• Performs all tasks in accordance with Forbes Travel Guide 5-star standards and Paiza Butler service guidelines.
• Always exhibits exceptional service to guests and fellow employees.
• Ensures handover between shifts are communicated effectively.
• Attends daily pre-shift briefing and post-shift debrief, and job-related trainings.
• Obtains and keeps Guest/VIP preferences up to date in OPERA and individual profile sheet along the stay journey – Pre-arrival, arrival, in-house, departure, post-departure, and return stay.
• Maintains cleanliness of front and back of house (workstations, offices, pantries, common areas, lift lobbies, corridors, storage rooms, etc.).
• Stays up to date on internal promotions and local offerings.
• Adheres to department’s grooming standards and professional disposition.
• Recommends innovative ideas to enhance guest journey.
• Suggests improvements towards butlers’ efficiency and effectiveness.

Apply Operational Risks

• Adheres to Workplace Safety and Health (WSH) policies, practices, and procedures.
• Monitors activities in both front and back of the house; reports any suspicious characters, items, and/or activities to Security Department.
• Responds to emergency situations and reports to Butler management.
• Able to understand Butler Services Risk assessment forms and assist the Manager on Duty to collect all specific details.
• Extended periods of seating and working in front of computer are required.
• Handles the movement, lifting or placement of operational equipment or other items may be requested.
• Able to multitask, perform under high stress level, and deal with challenging guests/situations.

Participate Employee Engagement

• Holds and embraces the values of OneMBS (Marina Bay Sands) culture.
• Works cohesively and respectfully within the department.
• Ensures a collaborative working relationship with other departments and vendors.
• Self-motivates for continuous learning and development.

Involve in Documentation, Financial and Report Management

• Attends scheduled departmental meetings as required.
• Reviews systems and processes for workflow and productivity improvement.
• Performs administrative duties such as inventory and filing of reports as required based on the assigned duties given within the Paiza Butler Team.
• Observes the usage of supplies to ensure that it is within budget and minimize wastage.
• Contributes ideas in support of the company vision, mission, value, and guiding principles.
• Actively involves in Sands Cares and sustainability programs to drive organizational initiatives.

JOB REQUIREMENTS

Education

• Diploma or Degree in Hospitality or Tourism Management preferred

Required Experience

• Minimum 1 year experience in relevant experience

Required Knowledge

• Proficient in the use of Property Management System and all relevant property management and operational systems, such as FCS, LDS, TMAC, Avaya, and Point of Sales (POS) Systems.
• Proficient in using Microsoft Office applications.
• In-dept knowledge of Marina Bay Sands is mandatory.
• Good knowledge of Singapore, the difference of multi-cultures, sights, attractions, and dining.

Competencies

• Excellent writing, reading, and communication skills in English and Mandarin are essential as the role will require to serve mandarin-speaking guests.
• Proficiency in writing, reading, and communication in other language(s) is an advantage.
• Be flexible and willing to work on any day and any shift (shift rotation is based on operational demands).
• Possesses exceptional interpersonal skills and attentiveness to details.
• Works well with a team and supports proactively.
• Focuses on service with an eye for detail.
• Prioritizes and organizes work efficiently.
• Self-motivates and with a positive “Can Do” mindset.
• Acts with integrity and high professionalism.
• Embraces and adapts supportively to changes.
• Self-confidence and charisma, able to engage phone, email, and message conversation with guests in a professional manner.
• Ensures security and confidentiality of guest and hotel information.
• Embraces and responds to changes effectively.
• Understands the needs of international luxury travelers.
• Multicultural understanding.

We’re looking for an Ops Analyst(Cash Equities) to provide operational support for Agency Trading desks and ensure seamless equity trade processing across Asia.  

Key Responsibilities: 

• Deliver operational support to Agency Trading desks.
• Handle trade allocations and confirmation processes for institutional clients across Asia ex-Japan equity markets.
• Accurately book transactions, investigate and resolve trade discrepancies, and respond to client queries within agreed service levels.
• Proactively identify, escalate, and report issues in a timely manner.
• Follow control frameworks, highlight risk exposures, and implement corrective measures to close gaps.
• Foster strong working relationships with trading desks, clients, and other Operations teams.

Requirements:

• Bachelor’s degree in Finance, Economics, Business Administration, or a related field.
• At least 1 year of relevant experience in investment banking Operations, ideally within cash equities.
• Strong understanding of the trade life cycle and interactions among internal stakeholders.
• Analytical and quantitative skills; proactive, resilient under pressure, and able to meet tight deadlines.
• Effective collaborator who can also work independently.
• High attention to detail with the ability to manage multiple priorities efficiently.
• Risk-aware and control-focused, with an understanding of the impact of operational errors.

Interested candidates may apply through the application system or send it to sg-rscontracting@morganmckinley.com. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd
Koh Boon Sien
EA Licence No: 11C5502
EA Registration No. R1110345

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for providing operational support for multiple lines of business through the lifecycle of a trade. Key product exposure includes equities, securities, loans, exchange traded derivatives and over the counter derivatives, etc. Key responsibilities include handling trading and operational activities before deadlines, maintaining internal systems and providing operational support to internal partners. Job expectations include maintaining a high degree of accuracy with customers and data to ensure compliance with regulations and policies.

Responsibilities:

• Provides operational support for one or more activities within the lifecycle of a trade, including trade processing, trade settlement, accounting and reconciliation, lifecycle events, collateral management and corporate action.

• Ensures transactions are completed in an accurate and timely manner

• Completes accurate, timely clearing and settlement of trades with internal and external counterparties, including reconciliation management and governance of trade fails and breaks

• Performs set-up and maintenance of core data across client, account, instrument, and agreement data, and oversees data quality within key data platforms

• Conducts daily monitoring of client trading activity across multiple markets, servicing clients' needs

• Performs tasks accurately during high volume periods in a team environment

• Identifies and flags potential risks in a timely manner

Skills:

• Relevant bachelor’s degree with at least 1-3 years of trade lifecycle support and operations in an established financial institution
• Business English competency is mandatory. Proficiency in other APAC languages would be advantageous but not required.
• Experience in at least one of the following:

o FX operations

o Equities operations

o Cash Equities operations

o Securities Lending operations

o Cash Management operations

o Reconciliation

o Corporate Action

Morgan McKinley is hiring a Trade Settlement Analyst for a contract (until 28 Feb 2027) with a potential to go perm.

Responsibilities

• Execute and manage cross-border equity settlement processes, ensuring accuracy and timeliness.  
• Conduct reconciliation of stock and cash, investigate discrepancies, and follow up on settlement breaks.  
• Initiate stock borrow and monitor stock returns for failed trades to ensure smooth settlement.  
• Liaise with internal teams, clients, and custodians to coordinate settlement activities and funding arrangements.  
• Oversee Exchange-Traded Fund (ETF) creation and redemption processes, monitor trade settlements via Central Counterparty (CCP) terminals, and ensure compliance with regulatory requirements (e.g., stamp duty).  
• Manage margin payment arrangements and perform related administrative tasks to support settlement operations

Qualifications

• Bachelor's degree or at least 2 years of experience in Equity Settlement or related financial services roles.  
• Strong analytical, detail-oriented, and control-focused with the ability to work under pressure and meet tight deadlines.  
• Excellent communication skills, confident in articulating ideas, with proficiency in MS Office, especially Excel.  
• Solid understanding of financial markets, front-to-back trade flow, and risk management principles.  
• Self-motivated, proactive, and capable of working independently with a continuous learning mindset.  
• Values innovation, diversity, and teamwork, with a commitment to driving positive change and client-centric solutions.

If you're ready to make an impact and have the skills we're looking for, we encourage you to apply!

Interested candidates may apply through the application system or send it to sg-rscontracting@morganmckinley.com. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd
Koh Boon Sien
EA Licence No: 11C5502
EA Registration No. R1110345

Job Description

Position: Command Centre Officer (Car Park Management)

Well Established Singapore-Based SME

Working Days: 4 Days Work, 2 Days Rest (8am – 8pm)

Employment Type: Permanent (Full-Time)

Salary: Up to $2,100 + AWS + Variable Bonus + $70 Punctuality Allowance

Location: Ubi

Industry: Car Park Management

Job Responsibilities

• Handle inbound/outbound calls including feedback and enquiry from Public, EMSU, HDB/Commercial Operations and Technical Team.
• Record all feedback and incidents reported to Command Centre onto the Daily Report.
• Check and monitor the smooth running of all automated car parks.
• Monitor and ensure the HDB Server PCs, EHT Host and CEPAS Settlement PC are in good working condition at all times.
• Check incoming email regularly and promptly process the work requests from HDB and other Authorities.
• Check and monitor the working KPIs for HDB car parks and send reminder to HDB Operations Team before the cut off time.

Key Requirements

• Minimum N-Level Certificate.

• Basic understanding of IT systems, especially monitoring systems, server dashboards, or simple troubleshooting.

• Minimum 1 year experience in call centre or carpark systems.

• Able to handle public feedback.

• Willing to work shift hours, weekends, or publicholidays, and may be required to cover night shift if duty personnel is on MC.

Email to: weeyee.ng@ascension-sg.com for more information.

***We do not charge our candidates any referral fee nor bind them with any contract. ***

Ng Wee Yee

Recruitment Consultant

Reg no.: R1982999

EA No: R25157837

·       Provisioning of user accounts and access, manage company ERP system

·       Report Customization and Data import

·       Workflow customization

·       Upkeep data by checking and rectifying the discrepancies

·       Simulate scenarios within Sandbox

·       Research and test possible solutions to verify feasibility

·       Understand NetSuite’s capabilities and make recommendations based on best practices as part of solutioning and workaround

·       Create Test Scripts to verify enhancements

·       Coordinate internal User Acceptance Testing IT Operations

·       Laptop and peripherals setup

·       Perform user administrative tasks such as setting up of Laptop and Provisioning user access to company network. NetSuite ERP and IT Operations Support

·       Provide first level support to internal users of the NetSuite ERP and IT hardware

·       Troubleshoot, resolve, and escalate issues and follow through for resolution

·       Work with External Vendors to resolve issues or make improvements to the existing system

·       Attend ad-hoc meetings with stakeholders from other Global regions outside Singapore office hours

·       Maintain the internal Helpdesk Ticketing System

·       Prepare KPI reports on ticket resolution

·       Enthusiastic approach to expanding knowledge in both NetSuite and IT Operations areas

·       Any other matters as assigned by your immediate supervisor

Required Skills and Experience

Core skills (Required)

·       Diploma / Degree in Infocom Technology or equivalent

·       Demonstrable experience in Application Support in a related field

This role is for hiring fresh graduates who have graduated within the last 3 years from NITEC /HIGHER NITEC qualification with any engineering discipline.
ORD Personnel within the last 3 years with NITEC / HIGHER NITEC qualification in any engineering discipline may also apply.

Successful candidates can expect a starting salary of $2,300 + allowance (if applicable). You can also look forward to a retention bonus of up to $15,000 in the first year.

We are currently hiring for the following departments.
(1)   Smart Factory
(2)   Operations Training Department
(3)   Quality Assurance Department

Job Scope may include but no limited to the following:

(1)   Smart Factory - Assist with monitoring production metrics, and support AMR deployment and progress tracking. This role involves documenting workflows, troubleshooting basic technical issues, and helping Project team to optimize autonomous mobile robot operations and getting involve in Industry 4.0technologies and manufacturing process improvement

(2)   Operations Training Department - Support Bump engineering and operational activities while undergoing structured development to become a certified associate trainer. This role supports the expanding Bump area by strengthening training capability, ensuring effective knowledge transfer, process compliance, and long-term sustainability of training resources.

(3)   Quality Assurance – Support the Quality Engineering team by ensuring Statistical Process Control (SPC) systems are effectively maintained and optimized. The role also involves coordinating with Process Engineering teams on SPC requests, assisting with basic system tasks, and supporting audit preparation and customer requirements at an administrative level.