Total 20,033 service operations manager job vacancies

Company Overview

GOUGH RECRUITMENT (SINGAPORE) PTE. LTD. strives to be the leading specialist in delivering quality talent for Real Estate, Property, Development, and Construction sectors with a holistic approach.

Job Summary

Our client is looking for you to lead day-to-day operations of a major shopping mall and mixed-use asset, managing M&E systems, tenant coordination, and asset improvements to enhance operational performance and tenant experience.

Responsibilities

• Oversee daily operations of a large-scale retail-led development to ensure smooth functioning and tenant satisfaction
• Manage building services and M&E systems to maintain uptime, regulatory compliance, and optimal performance
• Lead internal teams and external contractors to deliver effective facilities management and maintenance services
• Serve as the primary contact for retail tenants, coordinating fit outs, handovers, and ongoing tenant relations
• Drive operational improvements and support asset enhancement projects to increase asset value and efficiency
• Ensure compliance with statutory regulations, safety standards, and standard operating procedures (SOPs)
• Manage budgets, service contracts, and vendor performance to optimize cost efficiency and service quality

Required competencies and certifications

• Minimum 5 years of experience managing shopping mall or retail-led mixed-use assets
• Proven background in property ownership, development, or property management companies
• Demonstrated expertise in managing retail tenants and fit out processes
• Strong working knowledge of building services and mall operations
• Ability to lead teams and engage directly with stakeholders in a confident, hands-on manner

Preferred competencies and qualifications

• Degree in Building Services, Engineering, Estate Management, or a related field

Other Information

• Opportunity to own a high-profile retail asset with visible impact on operations and tenant experience
• Exposure to asset enhancement and value-add initiatives with strong long-term career progression

Contact: abeattie@goughrecruitment.com.hk for confidential discussions

Data collected will be used for recruitment purposes only, in accordance with the Personal Data (Privacy) Ordinance. Only shortlisted candidates will be notified.

Job Summary

Coordinate and manage daily delivery schedules, prepare logistics documents, liaise with suppliers and transport providers, maintain inventory records, track shipments, and support stock counts and administrative tasks to ensure smooth logistics operations.

Responsibilities

• Coordinate daily delivery and shipment schedules to ensure timely dispatch and receipt of goods
• Prepare and process delivery orders, invoices, and other logistics-related documents accurately for smooth operations
• Liaise effectively with suppliers, warehouses, and transport providers to facilitate communication and resolve issues
• Maintain and update inventory records in the system to ensure accurate stock information
• Track shipment status and follow up on outstanding deliveries to prevent delays
• Assist with stock counts to verify inventory accuracy
• Perform general administrative duties to support logistics functions
• Carry out any other ad-hoc duties as assigned to support team needs

Preferred competencies and qualifications

• Proficient in Microsoft Office applications to prepare documents and manage data efficiently
• Good communication skills to liaise with internal and external stakeholders clearly
• Organisational skills to manage schedules, records, and follow-ups effectively
• Experience in logistics or administration to contribute to operational efficiency
• Ability to communicate in both English and Mandarin to liaise with Mandarin-speaking counterparts

Other Information

• Working Hours: Mon - Fri, 8:30am to 5:30pm; Sat 8:30am to 12:30pm
• Location: Boon Lay
• Salary: Up to $2800/month

Job Summary

An Operations Coordinator is responsible for supporting the Operations Team in ensuring smooth vessel operations throughout the fleet.

The Position

Operations Assistant: This role requires excellent communication and organizational skills, as well as the ability to multitask and work independently.

Some common duties of an Operations Coordinator may include:

Operations Assistant Job Description:

• Assist in updating job schedule on daily basis.
• Provide timely updates and ETA reports of vessel promptly.
• Maintaining an organized filing system, managing records, and updating databases.
• Coordinating with clients and agents to gather the necessary information on vessel updates.
• Maintain close contact with ship agencies for timely updates.
• Assist in any ad-hoc duties, projects, and activities as and when required.

Overall, an Operations Coordinator should be able to multitask, work independently, and have excellent communication and organizational skills. This role plays a crucial role in the safe and smooth functioning of the operations department.

ROLE OVERVIEW:

The Supervisor, Operations is responsible for overseeing daily operationalactivities, ensuring manpower accountability, maintaining housekeepingstandards, and upholding quality control. This role serves as a key linkbetween on-ground staff and management, ensuring smooth execution of tasks andeffective communication across teams.

KEY RESPONSIBILITIES:

Task Management

• Oversee completion of operational tasks and ensure proper handover procedures.
• Actively participate in tasks when required to support team performance.
• Monitor daily workflows to maintain efficiency and timeliness.

Manpower Management

• Ensure accountability of staff during assigned shifts.
• Conduct training and onboarding for new staff members.
• Lead shift debriefs to review performance and address issues.

Housekeeping & Facility Standards

• Ensure all items are returned to storage after use.
• Oversee clearing of used linens and maintenance of cleanliness.
• Share handover photos in the designated group chat for documentation.
• Step in to assist with housekeeping tasks when necessary.

Quality Control

• Ensure operational processes meet established QC standards.
• Identify and resolve gaps in service delivery.
• Personally verify and support QC checks on-site.

Coordination & Communication

• Act as liaison between Officer-in-Charge (OIC) and Duty Manager for on-ground issues.
• Provide timely updates and escalate concerns when necessary.

Administrative Support

• Assist in salary pay-out processes.
• Handle ad-hoc assignments as directed by management.

Performance Metrics (KPIs)

Area Key Metrics

Task Management

- 100% completion of assigned tasks within shift
- Accuracy of handovers

Manpower

- Staff punctuality and attendance rate
- Training completion for new hires
- Quality of shift debriefs

Housekeeping

- Storage compliance (all items returned)
- Linen clearance turnaround time
- Accuracy of photo documentation

Quality Control

- QC compliance rate (e.g., % of tasks meeting standards)
- Number of issues resolved on shift

Coordination

- Timeliness of communication with OIC/Duty Manager
- Resolution rate of ground issues

Administration

- Accuracy of salary pay-out assistance
- Timely completion of ad-hoc assignments

Qualifications & Skills

• Strong organizational and planning abilities.
• Proven supervisory or leadership experience in events.
• Excellent communication and coordination skills.
• Ability to lead teams and take-charge during shifts.
• Detail-oriented with a focus on quality control.
• Willingness to be hands-on and support operational tasks directly.

Added advantage: Forklift Licence

JobDescription

1.     Responsible for the availability, performance optimization, and continuous delivery of the pharmaceutical collaboration SaaS platform hosted on AWS.

2.     Handle operational incidents and requests, continuously improving operational service capabilities through effective solutions, covering day-to-day operations, storage, networking, databases, and middleware.

3.     Stay updated with new public cloud operation technologies and drive their adoption to enhance overall operational efficiency and capabilities.

4.     Write and maintain infrastructure operations documentation, including technical documents in both English and Chinese.

Collaborate with global teams, using both Chinese and English for technical communication, issue alignment, and reporting.

Who are we looking for?

Someone with
1.      3+ years of hands-on Linux system operationsexperience.

2.     Familiar with SaaS platform architecture; experience in small to medium-scale cluster operations is a plus.

3.     Proficient in capacity planning, architecture design, performance tuning, andoperations automation.

4.     Experienced with EKS, messaging and caching middleware (e.g., Redis, Kafka); hands-on experience with AWS public cloud services (EC2, S3, VPC, etc.) is preferred.

5.     Basic database operations capability – familiar with relational databases such as MySQL/PostgreSQL, able to work with development teams on backup &recovery, slow query analysis, high availability configuration, and other common database operational tasks.

6.     Proficient in at least one scripting or programming language (Shell, Python,Go); DevOps experience is a plus.

7.     Strong communication awareness, service orientation, sense of responsibility, proactiveness, and team spirit.

Fluent in both English and Chinese; excellent written and spoken communication skills in both languages, able to write technical documents, participate in technical meetings, and collaborate with overseas teams in English.

Job Summary

You will assemble and test electrical components, manage inventory and shipments, coordinate with vendors, and maintain warehouse operations to support efficient production and delivery.

Responsibilities

• Assemble electrical components and perform wiring tasks to build and test electrical products ensuring quality standards.
• Handle materials and pack finished goods accurately for local and overseas shipments.
• Procure and collect parts and supplies from vendors to maintain production flow.
• Receive and inspect incoming goods, organize them into assigned bins, and update inventory systems.
• Issue parts from inventory system for assembly according to customer requirements.
• Prepare picking lists and shipping documents for outbound orders.
• Maintain accurate stock records by inputting data and conducting monthly stock takes.
• Coordinate with local and overseas vendors, expediters, customs agents, forwarders, and shipping companies to manage imports, exports, and local orders.
• Keep warehouse clean and organized, ensuring tools are replenished and machines maintained.
• Deliver goods to customers and collect supplies from vendors as needed.
• Perform ad-hoc assignments to support operational needs.

Required competencies and certifications

• Have technical/engineering educational background with relevant work experiences
• Possess Class 3 driving license to operate company van.
• Demonstrate ability to converse, read, and write in English and Chinese to liaise effectively with Chinese associates.

Preferred competencies and qualifications

• Exhibit strong organizational skills, attention to detail, and a sense of responsibility.
• Work well independently under stress and collaborate effectively as a team player.
• Mature worker may apply

Candidates are expected to:-

• Take lead in planning and deployment of marine resources;
• Take lead in enforcing marine crew discipline;
• Perform compliance checks to ensure personnel and safety at the base and onboard craft;
• Arrange for daily diesel orders and attend to bunker deliveries;
• Coordinate with Fleet Engineering team on the repair and maintenance status of harbour crafts and equipment;
• Update daily records of craft movements, deployment, and craft breakdowns;
• Perform regular checks and surveys on the status and upkeep of base equipment; and
• Assist Section Managers in operational assignments and projects.

The ideal candidate should preferably:-

• Possess at least a Diploma in Engineering (Marine) / Maritime Business / Business / Logistics and Supply Chain Management;
• Have good communication and interpersonal skills;
• Be able to remain calm and make logical decisions under stress and emergency situations;
• Be proficient in using computer and mobile device applications/systems;
• Be proficient in MS Office; and
• Be willing to perform shift work (Candidates will be entitled to shift and applicable allowances).

*Monthly salary advertised is basic salary. Monthly gross salary includes shift, special transport, and meal allowances, where applicable.

*New hires may be eligible for a sign-on bonus of up to S$3,500. Terms and conditions apply.

Role Description:  

• Responsible for providing professional maintenance, inspection, troubleshooting, and repair services 
for industrial cranes and hoists. This role plays a critical part in ensuring customer equipment operates 
safely, reliably, and efficiently, while representing the Konecranes brand with strong technical expertise 
and customer service. Perform preventive maintenance not requiring compliance inspections, 
corrective maintenance, retrofits, crane installation or commissioning. Technicians can be further 
classified into "Maintenance Technician" or "Inspector" (i.e. those predominantly performing preventive 
maintenance) and "Service Technicians" (i.e. those predominantly performing maintenance and 
retrofits).  

Key Tasks :  
 
• Perform preventive maintenance, inspections, troubleshooting, and repairs on overhead cranes, hoists, 
   and related lifting equipment at customer sites. 
• Diagnose mechanical, electrical, and control system faults and implement corrective actions. 
• Carry out load testing, adjustments, calibrations, and commissioning of crane systems as per company 
   standards and safety requirements. 
• Complete service reports, job documentation, and recommendations for customers accurately and on 
   time. 
• Provide technical support and professional advice to customers regarding equipment condition, safety 
   risks, and service solutions. 
• Ensure all work complies with Konecranes safety policies, ISO standards, and statutory regulations. 
• Support emergency call-outs and breakdown service as required. 
• Collaborate with the Service team to improve service delivery, technical skills, and customer 
   satisfaction. 
• Maintain company tools, service vehicle, and equipment in safe and proper working order.

Awareness of ISO 14001 and 45001 standards

About Us

MetaComp Pte Ltd is a leading Singapore-based digital payment solution provider, licensed and regulated by the Monetary Authority of Singapore (MAS) as a Major Payment Institution, to provide Digital Payment Token Services and Cross-border Payment Transfers. Operating under a P2B2C (platform-to-business, partners-to-clients) model, MetaComp provides its clients with an integrated end-to-end suite of services, empowering them to confidently enter the digital asset market with much-needed safety, security, and compliance assurance. Together with its parent company, Metaverse Green Exchange Pte. Ltd. (a MAS-licensed CMS holder permitted to carry out, inter alia, brokerage and custody services), MetaComp introduces its suite of services through CAMP (Client Assets Management Platform) which allow businesses to develop and scale their digital asset offerings through various products and/or services such as over-the-counter transactions, fiat payments, digital asset custody and prime brokerage.

Role Overview

We are looking for a highly analytical, detail-oriented Associate Manager or Manager of Payment and Card Operations, to oversee our day-to-day transaction processing, client ledger management, and card program operations.

In this role, you will be the core custodian of how money moves through our ecosystem—balancing available liquidity, payment rail operating hours, settlement speeds, and costs to ensure seamless user experiences.

Depending on your experience level, you will either step directly into or grow into a people-management role - leading a lean on site and cross border operations team, tasked with handling transaction volumes, maintaining strict SLAs, triaging failed payments, and executing complex multi-layer reconciliations.

Additionally, you will partner closely with Product and Engineering to co-design automated payment routing flows and scalable ledger mechanisms.

Key Responsibilities

1. Payment Operations & Liquidity Management

Daily Execution: Oversee day-to-day deposit and payout processing, ensuring all transactions align with available liquidity, specific payment rail operating hours, settlement speeds, and cost-efficiency.

Client Ledger Management: Own the accuracy and integrity of client ledgers for all deposit and payout actions.

Payment Triage & Exceptions: Act as the primary escalation point for failed payments; proactively collaborate with banking partners and Payment Service Providers (PSPs) to trace, refund, or re-process stuck funds.

Team Leadership & SLAs: Manage and coach the payment operations team, shift schedules, and tracking performance against transaction volumes, processing speed, and strict operational SLAs.

Automation & Innovation: Partner with Product and Engineering teams to co-design and implement automated payment routing flows and system mechanisms.

2. Card Operations & Reconciliation

Ledger Oversight: Manage end-to-end ledger movements covering card top-ups, user expenditures, and specialized card promotion ledgers.

Multi-Layer Reconciliation: Establish and oversee robust daily reconciliation processes: internal ledger matching, as well as internal ledgers vs. card provider ledgers to identify and resolve discrepancies immediately.

Dispute & Chargeback Management: Direct the card dispute workflow, including chargeback filing, tracking, and dispute validation.

Flow Design & Optimization: Collaboratively design optimized card payment flows while managing the team on daily card reconciliation, chargeback processing, and refund execution.

Required Qualifications & Skills

Experience: 3–5+ years of hands-on experience in payment operations, card operations, or financial clearing, with previous experience leading/mentoring junior team members or managing a team.

Ledger & Recon Expertise: Proven experience managing complex financial ledgers (including promotional/incentive ledgers) and running multi-party ledger reconciliations.

Payment Rail Literacy: Deep understanding of various payment rails, including their specific operating windows, clearing times, settlement speeds, and cost structures.

Vendor & Bank Relations: Strong track record of working with PSPs, clearing networks, and banking partners to trace funds and triage system exceptions.

Analytical Capabilities: High proficiency in data analysis (SQL knowledge is heavily preferred) to monitor SLAs, trace transaction anomalies, and optimize routing.

Problem-Solving: Exceptional technical troubleshooting skills with the ability to translate operational friction into automated product/engineering requirements.

We are committed to creating an inclusive workplace where every individual feels respected, valued, and empowered to contribute. We celebrate diversity in all its forms—background, ethnicity, gender, identity, orientation, experience, and thought—and believe it strengthens our culture and our work. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or any other protected characteristic.

We are seeking an experienced HR & Operations Manager to oversee both human resourcesfunctions and daily operational processes in our Japan office.

This is a fast-paced, overseas-based role. It is critical in ensuring smooth business operations, supporting organizational growth, and building astrong internal structure. You will be responsible for managing HR processes, improving operational efficiency, and acting as a key support to leadership indriving business performance.

Work Arrangement

Initial 3–6months based in Kuala Lumpur (KL), followed by relocation to Japan. Full relocation support provided, including visa sponsorship and housing.

Key Responsibilities

1. Human Resources Management

• Oversee full HR functions including recruitment, onboarding, and employee lifecycle
• Develop and implement HR policies and procedures
• Manage employee relations and handle HR-related matters
• Support performance management and employee development initiatives
• Ensure compliance with Japan labour laws and regulations

2. Operations Management

• Manage daily business operations to ensure efficiency and effectiveness
• Develop and optimize operational processes and workflows
• Coordinate with different departments to support business activities
• Monitor operational performance and identify improvement areas
• Support budgeting, resource planning, and cost control

3. Business Support & Coordination

• Act as a liaison between management and internal teams
• Support leadership in executing strategic initiatives
• Ensure alignment across teams and smooth communication
• Handle ad-hoc projects and operational challenges

Requirements

• 5–8 years of experience in HR, Operations, or a combined role
• Strong understanding of HR practices and Japan employment regulations
• Experience in operations management and process improvement
• Strong organizational and multitasking skills
• Excellent communication and stakeholder management abilities
• Ability to work independently in a fast-paced environment

Preferred Qualifications

• Experience in SaaS, tech, or fast-growing companies
• Experience supporting regional or international teams
• Knowledge of HR systems and operational tools
• Background in startup or scaling environments

What We Offer

• Structured transition from KL onboarding (3–6 months) to full relocation in Japan
• Full relocation to Japan package (Visa sponsorship + Housing provided)
• Competitive salary and performance-based incentives
• Opportunity to work in a dynamic and growing company
• Exposure to regional business operations
• Career development opportunities
• Collaborative and supportive work environment

Why Join Us

Join a fast-growing technology company where you can play a key role inbuilding organizational structure, improving operations, and supportingbusiness growth in a dynamic environment.

How to Apply

Interested candidates are invited to send their CV recruitment@1m-tech.com and alfredo@1m-tech.com

We regret that only shortlisted candidates will be contacted.

By submitting your application, you consent to the collection, use, and disclosure of your personal data by the Company and its subsidiaries forrecruitment purposes.

Thank you for your interest.

The APAC Digital & Platform Services (DPS) Change team within Corporate & Investment Banking (CIB) Operations was created to spearhead strategic platform and digital solution changes for the APAC Markets Operations organization.

As an Associate within the APAC Digital & Platform Services (DPS) Change team, you will lead change and transformation initiatives across APAC countries, primarily focusing on settlements. You will execute business and operational strategies on both regional and global scales, leading diverse projects that encompass market expansion, enhancing client experience, implementing strategic end-state system architecture, and driving operational scale while mitigating risk. You will lead end-to-end delivery of projects, partnering closely with teams across Operations, Technology, as well as Product Development, Business Management, Sales & Trading, Legal & Compliance, Finance, and other corporate functions. You will also drive execution of strategic and tactical initiatives throughout the project lifecycle, including solutioning, process design, resource management and reporting of status to stakeholders and senior management.

Job Responsibilities

• Lead the delivery of strategic, process improvement, and regulatory projects as a Project Manager/Business Analyst.

• Identify impacts on business models, operational processes, systems, and resources from initiatives, collaborating with stakeholders like business, technology, compliance, risk, and finance.

• Foster continuous improvement and change management, challenging conventional methods and driving process enhancements.

• Translate business requirements into comprehensive, value-added solutions and test plans, utilizing appropriate processes, procedures, and technology.

• Maintain a robust governance process to ensure accurate and timely project delivery, employing frameworks, methodologies, reporting, and escalation.

• Build and maintain strong relationships with stakeholders, providing leadership, direction, and focus for business functions and project resources.

Required Qualifications, Capabilities, and Skills

• Bachelor's Degree Finance, Business, Accounting or related field.

• Minimum of 3 years of relevant working experience in project management or business analysis.

• Proven project management and organizational skills, with the ability to lead in unstructured situations and seize new opportunities.

• Strong verbal and written communication skills, capable of partnering with stakeholders at all levels, including senior executives, managers, and subject matter experts.

• Independent and proactive worker with the ability to quickly grasp complex subject matter and demonstrate critical thinking.

• Analytical mindset with strong problem-solving skills, capable of identifying and resolving complex operational issues.

• Strategic thinker with strong analytical skills.

• Demonstrated problem-solving skills, with the ability to exercise exceptional judgment, independently identify and escalate key issues, and develop actionable recommendations.

• Strong teamwork skills, with flexibility in work style and the ability to collaborate with stakeholders and colleagues at all levels.

Preferred Qualifications, Capabilities, and Skills

• Understanding of technological development methodologies, such as Agile and Waterfall, with the ability to lead projects successfully regardless of the approach.

• Proficiency in Microsoft Office applications, as well as experience with Alteryx and UI Path, is preferred.

• Prior experience in Fixed Income Operations is advantageous.

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=fea2d96efa9c05a7acd9490ba62099e6

About the Role

CIO Office is seeking a highly motivated and versatile Manager to drive strategic operations, organisational effectiveness, staff engagement and key transformation initiatives.

The role serves as a key partner to the CIO Office leadership team in supporting the planning, coordination and execution of strategic initiatives, organisational operations, vendor management, workforce planning, learning and engagement programmes, and special projects.

The successful candidate will be comfortable working in a dynamic environment, engaging stakeholders across different levels of the organisation, managing multiple priorities and driving outcomes with minimal supervision.

Key Responsibilities

1. Advisory and Insight Vendor Management

• Drive strategies to maximise the value of research and advisory services for staff and leadership.

• Lead end-to-end vendor management lifecycle from requirements gathering, procurement coordination, tender evaluations, contract negotiations, renewals and vendor performance management.

• Analyse utilisation metrics and effectiveness of advisory subscriptions and recommend improvements to maximise organisational value.

• Evaluate and drive opportunities to enhance insights and advisory capabilities through emerging technologies, including GenAI-enabled tools and platforms.

2. CIO Office Organisational Planning

• Manage CIO Office in planning activities, ensuring operational excellence by maintaining accurate organizational structures, headcount tracking, and manpower data for senior leadership reporting.

• Manage audit readiness and coordination for the CIO Office, serving as the point of contact for internal/external audits (e.g., AGO, IA), streamlining the collection of audit trails, and tracking the closure of findings.

• Organise division-wide engagement events such as townhalls, team bonding activities, and learning sessions.

• Manage the allocation and administration of staff integration funds.

• Organise division-wide engagement events such as townhalls, team bonding activities, and learning sessions.

• Manage Secretariat operations for key governance platform overseeing agenda curation, stakeholder coordination, and tracking of action items.

3. Digital Workplace and Knowledge Management

• Drive enhancement of division collaboration platforms, intranet team portal and shared repositories to drive a seamless digital workplace experience.

• Design and continuously improve CIO Office onboarding programmes and knowledge structures to accelerate time-to-productivity for new joiners in the CIO Office.

4. Strategic Projects and Innovation

• Lead ad-hoc strategic tasks and special assignments as required to support fluid CIO Office priorities in a dynamic environment.

• Proactively evaluate and champion the adoption of emerging tools and productivity solutions to optimise team workflows and operational efficiency.

Qualifications and Experience

• Degree in any discipline.

• Relevant experience in strategy, operations, programme management, PMO, corporate planning, organisational development, consulting or related functions.

• Experience supporting senior leadership and managing organisation-wide initiatives will be advantageous.

• Experience managing vendors, procurement processes, contracts or advisory service subscriptions will be advantageous.

Skills and Competencies

• Strong stakeholder management skills with the ability to engage and influence stakeholders across different levels of the organisation.

• Strong project management, planning and organisational skills.

• Excellent written and verbal communication skills.

• Strong analytical, problem-solving and critical-thinking abilities.

• Ability to work independently and manage multiple priorities in a dynamic environment.

• Ability to navigate ambiguity and drive outcomes with minimal supervision.

• Comfortable working with diverse stakeholders and coordinating across teams to achieve organisational outcomes.

Preferred Attributes

• Experience in public sector, corporate planning, project/ programme management offices, strategy, consulting, operations or transformation roles.

• Strong interest in emerging technologies, including GenAI and digital workplace solutions.

• Familiarity with knowledge management, organisational development or workforce enablement initiatives.

• Experience developing business scenarios, testing approaches or user evaluation frameworks for digital products will be advantageous.

Expected Behaviour

Ownership and Delivery

• Takes ownership of assigned workstreams and drives them to successful completion with minimal supervision.

• Anticipates issues, escalates risks appropriately and proposes practical solutions.

• Demonstrates sound judgement when managing competing priorities and stakeholder expectations.

• Continuously seeks opportunities to improve processes and operational effectiveness.

Strategic Thinking

• Understands organisational priorities and aligns work accordingly.

• Uses data, insights and stakeholder feedback to inform recommendations and decision-making.

• Identifies opportunities to maximise value from investments, programmes and partnerships.

• Adapts effectively to changing priorities and emerging organisational needs.

Collaboration and Influence

• Builds trusted working relationships across teams and stakeholders.

• Works collaboratively across organisational boundaries to achieve shared outcomes.

• Communicates clearly and effectively with stakeholders at different levels.

• Shares knowledge and lessons learnt to strengthen team effectiveness.

Learning and Growth

• Demonstrates curiosity and willingness to explore new ideas, technologies and ways of working.

• Takes initiative to learn and apply new skills relevant to organisational priorities.

• Contributes positively to team culture through openness, professionalism and continuous improvement.

Additional Information

We welcome candidates from diverse professional backgrounds, including public sector, consulting, programme management, corporate planning, operations and transformation functions.

Contract Duration: 01/08/2026 (Can be earlier) to 31/07/2027 (~1 year)

Working Arrangements: 42 hours per week

Salary: Up to $11,940

Location: Punggol / Pasir Panjang (to be advised after confirmation)

EA License No.: 96C4864

Reg No.: R25128798 HUANG QIMENG

Job Summary

We are looking for an experienced, results-driven

Supermarket Operations Manager

to lead all day-to-day operations, ensure smooth running of the store, deliver excellent customer service, and meet sales, profit, and operational targets. You will deputise for the Store Manager, lead the team, and ensure full compliance with UK regulations and company standards.

Key Responsibilities

Store Operations & Daily Management

• Oversee all departments: grocery, fresh food, bakery, deli, frozen, non-food; ensure smooth workflow, opening/closing routines, and safe working environment.
• Manage stock levels, replenishment, inventory control; reduce waste, shrinkage, out-of-stocks; maintain accurate stock records and audits.
• Ensure displays, shelves, pricing, signage, and promotions are correct, attractive, and fully compliant.
• Coordinate deliveries, goods-in, storage, and equipment maintenance; keep store clean, tidy, and fully functional.
• Plan staffing rotas, match resources to customer footfall, control labour costs.

Team Leadership & Development

• Recruit, train, coach, and supervise all staff (department managers, cashiers, shelf-fillers, customer service).
• Set targets, conduct appraisals, resolve issues/disputes, and build a motivated, high-performing team.
• Deliver training on service standards, food safety, health & safety, and company policies.
• Foster a positive, inclusive culture and ensure all colleagues follow rules and procedures.

Commercial & Financial Performance

• Achieve sales, profit, and KPI targets; analyse sales data, trends, and customer behaviour to drive growth.
• Control costs: labour, waste, utilities, supplies; implement efficiency improvements.
• Plan and execute promotions, seasonal campaigns, and product launches; maximise sales opportunities.
• Manage store budget, report performance to head office, and contribute to annual business plans

Compliance, Health & Safety & Legal

• Ensure full compliance with Singapore laws: Food Safety Act, FSA standards, Health & Safety, Trading Standards, employment law, age-restricted sales.
• Carry out risk assessments, safety audits, hygiene checks; maintain all required records and documentation.
• Train staff on safety, emergency procedures, and legal requirements; resolve compliance issues immediately.

Customer Experience

• Lead by example to deliver excellent service; ensure staff are helpful, polite, and knowledgeable.
• Handle complaints, queries, and feedback professionally; resolve issues and build customer loyalty.
• Improve store layout, flow, and service to reduce queuing and make shopping easier.

Administration & Reporting

• Prepare weekly/monthly reports: sales, stock, waste, labour, compliance, and operational issues.
• Maintain accurate records for payroll, inventory, safety, and compliance; implement company policies and new initiatives.

Requirements / Person Specification

• 3–5 years’ experience in supermarket/retail operations, with at least 2 years in a management/leadership role.

Key Responsibilities:

Operational & Service Management:

- Oversee daily food service operations, ensuring smooth workflow and timely service.

- Develop and enforce standard operating procedures (SOPs) for kitchen and service areas.

- Ensure food quality, presentation, and portion control meet company and regulatory standards.

- Monitor and maintain food safety, sanitation, and hygiene compliance (HACCP, FDA, local health codes).

- Manage food preparation and service to optimize speed and efficiency.

Staff Leadership & Training:

- Hire, train, and supervise kitchen and front-of-house staff.

- Schedule and assign shifts to ensure adequate coverage during peak hours.

- Conduct performance evaluations and provide ongoing coaching and feedback.

- Foster a positive work environment that promotes teamwork and efficiency.

Customer Service & Quality Assurance:

- Ensure excellent customer service and handle customer complaints promptly.

- Monitor customer feedback and implement service improvements.

- Work with chefs and service teams to enhance menu offerings and service experiences.

Inventory & Cost Control:

- Oversee food purchasing, inventory management, and stock control to minimize waste and costs.

- Develop budgets and monitor financial performance, including cost control and revenue growth.

- Negotiate supplier contracts and maintain good relationships with vendors.

- Implement portion control and waste reduction strategies.

Compliance & Safety Management:

- Ensure adherence to all food safety, hygiene, and workplace safety regulations.

- Conduct regular health and safety audits and staff training.

- Stay up-to-date with industry regulations and implement necessary changes.

Technology & Process Improvement:

- Utilize POS systems, digital ordering, and inventory management tools.

- Analyze operational data to improve efficiency and service speed.

- Implement innovative food service trends and customer engagement strategies.

Qualifications & Skills:

- Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).

- Proven experience in food service management, restaurant operations, or institutional dining.

- Strong leadership, organizational, and problem-solving skills.

- Knowledge of food safety regulations (HACCP, ISO).

- Excellent communication and interpersonal abilities.

- Ability to work in a fast-paced, high-pressure environment.

- Proficiency in restaurant management software, POS systems, and scheduling tools.

Interested parties, please WhatsApp your updated resume to +65 8838 7279.

Responsibilities:

• Lead end-to-end management of projects and events (virtual, hybrid, live), including planning, budgeting, programme design, and execution to meet business objectives
• Build and maintain strong relationships with clients, stakeholders, and suppliers, while identifying upselling opportunities and ensuring high client satisfaction
• Coordinate and lead project teams by assigning roles based on strengths, fostering collaboration, and mentoring team members for performance and development
• Conduct pre- and post-event briefings, leveraging data analysis and market insights to improve outcomes and drive continuous improvement
• Ensure adherence to processes, support cross-functional teams, and represent the organisation at industry events and networking platforms
• Manage project financials, including budgeting, cost control, and validation of income and expenditure to ensure profitability
• Oversee supplier management, including negotiations, contract arrangements, and service delivery performance
• Maintain accurate documentation and update project management tools and systems to ensure operational efficiency and data integrity

Qualifications:

• Minimum of 5 years’ experience in the meetings and events industry
• Proven track record in planning and delivering large-scale virtual and in-person events across APAC and international markets
• Experienced in budget management, financial planning, and cost control
• Strong interpersonal and leadership capabilities with the ability to engage stakeholders effectively
• Willingness to travel for site inspections and on-site event execution as required
• Good knowledge of local hotels, venues, and event sites suitable for international clients
• Demonstrates strong problem-solving skills and professional presentation
• Able to work independently as well as collaboratively within a team environment
• Capable of motivating, mentoring, and developing team members

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd
EA License No: 20C0270
EA Personnel: Nyon Hock Sen (Aden)
EA Personnel Reg No: R24124070