Job Description

• Industry/ Organization Type: Manufacturing/ Food Production
• Position Title: Store Operations Manager
• Working Location: Senoko
• Working Hours: 5.5 days (Mon – Fri, 8am – 5pm; Sat, 8am – 12pm)
• Salary Package: Basic $7,000 - $8,000 + Bonus
• Duration: Permanent

Key Responsibilities

• Manage and oversee daily operations across 8 restaurants.
• Lead and guide outlet operations to meet agreed targets and support ongoing improvements.
• Support business growth, including planning and setting up new outlets in Singapore or nearby countries.
• Implement cost control and cost-saving measures.
• Plan staffing needs, including recruitment, training, staff development, motivation, deployment, reassignment, and handling workplace issues to ensure effective use of manpower.
• Carry out other duties or projects assigned by the Director.

APPLY NOW!!!

• At least 5 years of relevant experience in F&B operations, preferably managing multiple outlets (e.g., casual dining or hotpot).
• Strong leadership, communication, and interpersonal skills.
• Working knowledge of Microsoft Office is required.
• Proficient in English; ability to communicate with Mandarin-speaking stakeholders for work purposes is an advantage.
• Able to work on Saturdays.
• Willing to travel when required.
• Experience in the Chinese cuisine industry or similar culinary environments will be an advantage.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #81759 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Why Join Us?

• Career Progression & Development Opportunities
• Opportunity to Work Alongside an Innovative Team
• Comprehensive Leave Packages (e.g: additional leave, birthday leave, eldercare leave, etc...)
• Executive Health Screening

Job Responsibilities:

• Lead and manage the overall logistics operations across construction projects.
• Oversee daily logistics operations, fleet deployment, manpower coordination, and operational planning to support smooth project execution.
• Manage fleet operations including cranes, lorries, vehicles, machinery, and equipment utilization.
• Coordinate with Project Managers, site teams, vendors, and subcontractors to ensure operational and logistics requirements are met.
• Supervise logistics staff, general workers, and operational manpower across multiple project sites.
• Monitor fleet maintenance, permits, insurance, and compliance with safety and regulatory requirements.
• Review operational performance, manpower deployment, resource utilization, and logistics costs.
• Drive process improvement, operational efficiency, and problem-solving initiatives.
• Prepare operational and logistics reports for management review.
• Perform any other duties assigned by Management.

Job Requirements:

• Degree or Diploma in Civil Engineering, Construction Management, Operations/ Logistics or related field.
• Minimum 8–12 years of relevant experience in construction operations, logistics, or fleet management.
• At least 3–5 years of managerial experience in the construction industry.
• Experience managing cranes, lorries, machinery, fleet operations, and site manpower.
• Familiar with Singapore construction industry practices and operational requirements.
• Strong leadership, coordination, planning, and problem-solving skills.
• Good communication and stakeholder management skills.
• Knowledge of WSH requirements and regulatory compliance for fleet and machinery operations.

The Operations Manager (ACMV) is responsible for leading and managing the overall operations, maintenance and performance of ACMV systems across assigned sites and projects. The role oversees operational planning, team management, client engagement, preventive maintenance programmes, and Addition & Alteration (A&A) works to ensure efficient, reliable and compliant ACMV operations in accordance with organisational and regulatory standards.

Responsibilities

• Lead and manage daily ACMV operations, maintenance activities and service delivery across assigned sites
• Oversee preventive and corrective maintenance programmes for ACMV systems and equipment
• Manage operational planning, manpower deployment and resource allocation to ensure smooth operations
• Monitor ACMV system performance and implement improvement initiatives to enhance operational efficiency and reliability
• Oversee ACMV upgrading, retrofitting and Addition & Alteration (A&A) works, including project coordination and execution
• Liaise with clients, consultants, contractors, vendors and internal stakeholders on operational and technical matters
• Review technical reports, maintenance records, incident investigations and operational documentation
• Manage contractors and service providers to ensure quality, safety and compliance with contractual requirements
• Support budgeting, cost control, procurement and operational reporting activities
• Ensure compliance with Workplace Safety & Health (WSH), Environmental Management System (EMS) and statutory regulations
• Lead emergency response and recovery activities relating to ACMV systems and critical building operations
• Provide leadership, guidance and training to engineers, technicians and site teams

Requirements

• Degree or Diploma in Mechanical Engineering, Building Services Engineering or related discipline
• Minimum 5–8 years of relevant experience in ACMV operations, facilities management or building services
• Experience managing ACMV maintenance operations, A&A works and technical teams
• Strong knowledge of ACMV systems, chiller plant operations, BMS and maintenance best practices
• Familiar with local codes, regulations and WSH requirements
• Good leadership, communication and stakeholder management skills
• Able to work independently and manage multiple operational priorities in a fast-paced environment

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)

· Whiskey Library & Jazz Club (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

CORE WORK ACTIVITIES

Supporting Operations Team

• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.

• Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.

• Assists in ensuring that the team has the capabilities to meet expectations.

• Leads by example demonstrating self-confidence, energy and enthusiasm.

• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Supporting Property Operations Function(s)

• Follows property specific second effort and recovery plan.

• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

• Takes proactive approaches when dealing with employee concerns.

• Extends professionalism and courtesy to employees at all times.

• Communicates/updates all goals and results with employees.

• Meets at least semi annually with staff on a one-to-one basis.

• Assists/teaches the team scheduling against guest and hours/occupied room goals.

• Performs hourly job functions as needed.

Managing and Monitoring Activities that Affect the Guest Experience

• Provides excellent customer service by being readily available/approachable for all guests.

• Takes proactive approaches when dealing with guest concerns.

• Extends professionalism and courtesy to guests at all times.

• Responds timely to customer service department request.

• Ensures all team members meet or exceed all hospitality requirements.

Assisting in Managing Profitability

• Assists in performing required annual Quality audit with GM.

• Ensures a viable key control program is in place.

• Understands financial statements, sales and activity reports, and other performance data.

Conducting Human Resources Activities

• Interviews and assists in making hiring decisions.

• Receives hiring recommendations from team supervisors.

• Ensures orientations for new team members are thorough and completed in a timely fashion.

Other Tasks

• Any other duties/tasks as assigned by management.

Job Responsibilities

• Lead and manage retail store teams to achieve sales targets and business goals.
• Oversee and manage the operations of multiple retail outlets.
• Monitor and improve sales performance across all stores.
• Manage staff attendance, scheduling, and discipline.
• Recruit, train, coach, and develop retail staff.
• Handle employee issues and customer complaints professionally.
• Plan and execute store promotions, visual merchandising, and product displays.
• Analyze sales data and implement strategies to improve store performance.
• Ensure smooth daily operations across all retail outlets.
• Drive team motivation and maintain a positive working culture.

Requirements

• Minimum 3 years of experience in retail management or multi-store operations.
• Leadership and people management skills.
• Able to work independently and make decisions without constant supervision.
• Excellent communication skills in both English and Chinese.
• Experienced in handling customer complaints and staff-related matters.
• Understanding of retail operations, merchandising, and sales management.

We Are Looking For Someone Who

• Can lead and inspire teams to achieve outstanding sales results.
• Takes ownership of the business and continuously seeks ways to improve performance.
• Brings new ideas and solutions instead of waiting for instructions.
• Has strong responsibility, leadership, and execution skills.
• Is passionate about retail and business growth.

Main Duties & Responsibilities:

• Report directly to Sales & Operations Director
• Overall responsible and in charge of the branch’s smooth operations. This includes achieving daily branch sales target, meeting all staff (including SM, therapists and CSOs) monthly target, managing of staff’s leave applications approve staff’s OT, staff’s punctuality, staff’s appraisal, planning and updating on roster, update staff on all current promotions, making cold-calls to customers, handling customer’s complaint, staff’s grievances, branch’s cleanliness and etc
• To motivate staff in building team work, ensure good communication among staff and foster a positive working environment
• Shifting of manpower from outlets to outlets when manpower is down
• To establish good relationship and provide excellent service to customers
• Sharing of knowledge to staff, perform staff training and coaching on effective practices regularly in relation to daily operations matter, sales pitch on products and treatments, customer service and etc
• Empower staff to accomplish task and achieve desired goal
• Conduct product theories, hands-skill and sales pitch training
• Perform any other ad-hoc duties and other matters as assigned by the Company

Requirements:

• Min. 8 years' experience in the beauty wellness industry with proven track record in sales target
• Independent, motivated, optimistic and possess initiative
• Highly motivated, sales driven and service oriented
• Good interpersonal skills and communication qualities
• Team player with ability to cooperate with colleagues and have strong leadership capabilities
• Willing to work retail hours (including weekends and public holidays)
• Passionate about the beauty and service industry
• Attractive package will be offered (including basic salary, commission and incentives)

JOB SUMMARY/ JOB OVERVIEW : 

We owe our success to the efficiency of organizational processes. To help maintain and grow this standard, we’re seeking an experienced operations manager to oversee daily activities. The ideal candidate will have a sharp business mind and proven success in managing multiple departments for maximum productivity. This person will be highly skilled in human resources, finance, and IT management, and be able to develop and maintain an environment of trust, diversity, and inclusion within the operations team.

DUTIES & RESPONSIBILITIES : 

• Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company

• Develop, implement, and maintain quality assurance protocols

• Establish operational plans for the business function.

• Facilitate innovation and lead managers to manage change.

• Help with the innovation process within the organization.

• Lead managers to develop organizational and governance strategies.

• Manage compliance with food and beverage hygiene policies and procedures.

• Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity

• Ensure that operational activities remain on time and within budget

• Track staffing requirements, hiring new employees as needed

• Oversee accounts payable and accounts receivable departments

• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution

• Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service

• Partner with cross-functional teams to improve proprietary tools and systems

• Work closely with legal and safety departments to ensure that activities remain compliant

• Oversee materials and inventory

• Conduct budget reviews and report cost plans to upper management

QUALIFICATIONS : 

• 3 and more years of proven success in an operations management role (preferred in F&B/ Hospitality Industry)

• Strong skills in development and oversight

• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service

• Proficiency in conflict management and business negotiation processes

• Knowledge of business productivity software and an aptitude for learning new applications

Operations Manager, APAC Export

About the Company

Our client is an established healthcare diagnostics organisation supporting Singapore and APAC export markets within a regulated IVD / medical devices environment. The team works closely with regional sales, headquarters supply chain, finance, quality, logistics partners, and channel partners to ensure smooth business continuity and customer satisfaction.

Compensation Package: Approximately S$110,000 to S$130,000 per annum, including base salary and performance bonus.
 

Role Overview

The Operations Manager will oversee end-to-end operational execution for the Singapore and APAC export business. This role is responsible for ensuring accurate system data, reliable supply, inventory control, regulatory compliance, and continuous process improvement across Singapore and channel partner markets.

The successful candidate should be strong in order management, supply chain coordination, stakeholder engagement, and operations leadership within the healthcare diagnostics, IVD, medical devices, or regulated healthcare industry.
 

Responsibilities

• Oversee daily operational execution for Singapore and APAC export / channel partner markets, ensuring smooth order fulfilment, supply coordination, and business continuity.

• Manage CRM and ERP systems to ensure accurate and timely updates of order, inventory, service, and operational data.

• Maintain data integrity across operational systems to support reporting, forecasting, audit readiness, and management decision-making.

• Work closely with Sales teams and HQ Supply Chain to align monthly forecasts, improve demand visibility, and support accurate monthly closing.

• Act as the key operational liaison between local teams, headquarters, distributors, logistics partners, and internal stakeholders.

• Monitor and manage supply issues, back-orders, and potential shortages, ensuring timely communication and mitigation actions.

• Review inventory levels for Singapore and export markets, including safety stock, slow-moving stock, expiring inventory, and channel partner stock levels.

• Ensure compliance with GDPMDS and other applicable regulatory, quality, and audit requirements.

• Lead audit preparation and coordination, including documentation readiness, inspection support, corrective actions, and follow-up activities.

• Review current workflows and develop or improve SOPs to enhance operational efficiency, delivery smoothness, and cost effectiveness.

• Partner with Finance, Quality, Sales, Logistics, and external distributors to resolve operational issues and support customer satisfaction.

• Lead and guide the operations support team, including coaching, performance tracking, and individual development planning.

• Support office-wide and corporate initiatives where required, including internal governance, administrative coordination, HR policy updates, and employee insurance matters.

• Travel regionally when required to support business, operational, and channel partner needs.
   

Requirements

• Diploma or Degree in Business, Supply Chain, Logistics, Operations Management, or a related discipline.

• Minimum 5 years of relevant experience in customer service, order management, supply chain operations, or commercial operations.

• Prior experience in the IVD, medical devices, healthcare diagnostics, life sciences, or regulated healthcare industry is highly preferred.

• Strong understanding of Order-to-Cash processes, order management workflows, supply planning, and inventory management.

• Hands-on experience with CRM and ERP systems such as SAGE, SAP, Salesforce / SFDC, or similar platforms.

• Good working knowledge of supply chain coordination, distributor operations, back-order management, and demand forecasting.

• Familiarity with GDPMDS, quality management systems, audit preparation, or regulated industry compliance is advantageous.

• Strong Excel skills are required; proficiency in Microsoft Word, PowerPoint, and Power BI will be an advantage.

• Project management or process improvement experience is preferred.

• Strong stakeholder management skills, with the ability to work across sales, supply chain, finance, quality, logistics, and external partners.

• Detail-oriented, accountable, proactive, and comfortable working in a fast-paced, matrixed environment.

• Strong planning, problem-solving, communication, and critical-thinking skills.

• Comfortable with regional travel of approximately 25%.

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to recruitSG’s PDPA and e2i’s PDPA.

Duties:

• Daily manpower planning to ensure operation excellence in a cost-effective manner and to fulfil contractual obligations.
• Work with internal and external stakeholders to understand operational needs in order to plan/forecast the necessary resources required.
• Attendance management and make necessary adjustments when necessary.
• Work closely with HR and Ops to manage and achieve efficiency in manpower deployment. Initiates processes to streamline operations.
• Assist with HR on MOM deliverables regarding workforce.
• Implement information system and process flow for manpower planning.
• Work/Check on-site during project period to ensure manpower supply is managed optimally.
• Coordinate manpower’s security clearances and permit to work.
• Management of all company vehicle maintenance needs.
• Management of all company PPE drawing and consumable distribution.
• Conduct routine review with HR for performance improvement.
• Coordination with government authorities for renewal or applications of consent/licences.

Expected scenario and deliverables:

• Early forecast in manpower planning to allow company foresight into tendering for new projects.
• Efficiencies in resource usage resulting in cost savings in time and labour.

Other expectations:

• Have some interest in greenery, trees and plants.
• Willingness to explore other options to solve problems.
• Possibility to represent company for tenders (Maintenance, Projects and Events)

Requirements:

• Diploma in Landscape, Construction, Logistics, Supply Chain, Facilities or related field (preferred, but not mandatory).
• 1-2 years’ experience in operations/logistics coordination.
• Strong organizational skills with the ability to gather and synthesize information effectively.
• Proficient in Microsoft Office (Excel, Word, Outlook).

Job Vacancy: Operations Manager

Company: Desh Catering service Pte. Ltd.
Location: Singapore
Position: Operations Manager (Full-Time)

About Us

Desh Catering is a growing catering service dedicated to providing healthy, quality, and affordable meals to migrant workers in Singapore. We are looking for a dynamic and responsible Operations Manager to oversee our daily operations and support our expansion.

Key Responsibilities

* Manage and supervise daily catering operations.

* Coordinate kitchen production, packing, and food delivery schedules.

* Lead and manage operational staff, drivers, and kitchen teams.

* Handle customer feedback and resolve operational issues.

* Monitor inventory, purchasing, and supplier coordination.

* Improve operational efficiency and service quality.

* Prepare operational reports and support business growth initiatives.

Requirements

* Able to work independently and under pressure day & Night shift

* Minimum 3 years of experience in operations management in any industries

* Strong leadership and team management skills.

* Good communication and problem-solving abilities.

* Proficient in Microsoft Office (Excel, Word, Email).

* Minimum 5-10 years Working Experience in Singapore

* Minimum Education qualifications - A level

* Workplace Safety related Certificate will be more advantaged

Interested candidates may send their resume to deshcateringsg@gmail.com

DRIVER

• Ensuring the smooth running of ceremonial services.
• Able to communicate effectively with Agents and Customers.
• Ensuring adequate safety precautions on site.
• Attending site meetings, if any.
• Liaising with vendors on deceased photograph printings and name tag printing on niche cover.
• Ensuring cleanliness and tidiness of site.
• Any other jobs assigned by HOD/ Supervisor from time to time.
• Implementation of calling and confirming with Agents / Customers on services booking (1 day before service date).
• Coaching and mentor team mate
• Standardize all procedures like check-in, Anling, Bone picking etc.

QUALIFICATION

• Primary / Secondary / NITEC in any discipline.
• Minimum 1 year working experience.
• Excellent interpersonal and communication skills.
• Valid Class 3 license with good driving records

EXPERIENCE / SKILL REQUIRED

• Positive Attitude.
• Willing to learn.
• Able to work independently as well as in a team
• Able to communicate effectively in bilingual.
• Able to work shift, weekends and public holidays.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Fraud Operations team works to identify, investigate, and resolve fraudulent activity before it impacts Stripe’s business or users.  From merchant fraud to card testing and account takeover, our goal is to build a scalable, highly accurate organization of investigators to mitigate risk to Stripe and our users. The team is globally distributed and regularly coordinates with stakeholders across all regions.

What you’ll do

As the Manager of Fraud Operations, you will lead a team of high-performing fraud analysts and set an inspirational vision for the broader Fraud Operations organization. You will be responsible for driving the execution of short and long-term initiatives to futureproof the organization, ensuring it is well-equipped to scale and adapt to Stripe's highly complex and evolving fraud landscape.

Responsibilities

• Inspire, motivate, and develop a high performing fraud investigations team, fostering a collaborative and results-oriented environment.
  
• Establish clear goals, provide coaching and feedback, and support the professional growth of team members.
  
• Set a strategic vision for the team and build the path to execute it in both the short and long-term.
  
• Proactively evolve the organization’s strategy to scale operations and address day-to-day challenges.
  
• Collaborate with and influence risk leadership and cross-functional stakeholders to identify the highest ROI investments for user experience, process improvement, and risk mitigation.
  
• Maintain oversight of operational vendor performance related to risk.
  
• Lead root cause analysis to identify opportunities to predict, prevent, and mitigate risk within processes and performance.
  
• Define and manage core metrics, SLAs, and performance of the organization.
  
• Identify gaps in current systems, processes, and strategies, and deliver enhancements and process improvements to mitigate existing and emerging risks.
  
• Ensure risk management efforts do not compromise the user experience. 
  

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Business-level proficiency in Mandarin (written and spoken) is required, as this role involves communications with our users in the Greater China region.
  
• 10+ years of experience in fraud/risk or management roles, including at least 2+ years of directly leading and developing high-performing teams.
  
• Strong strategic thinking and problem-solving skills, with the ability to translate complex challenges into actionable solutions.
  
• Excellent communication and stakeholder management skills, with the ability to influence and collaborate across functions.
  
• Passion for delivering a user-centric experience while effectively managing risk.
  

Preferred qualifications

• Expertise in fraud and risk management including data analysis, root cause analysis, and process improvement. Experience analyzing data and creating dashboards and visualizations.
  
• Strong proficiency sourcing and analyzing data using SQL.
  
• Experience working closely with engineering teams to develop and enhance investigative tools and treatments.
  
• Bachelor’s degree or higher in a relevant field; advanced degree or certification is a plus.

Company Overview

The client is a plant-based skincare practice offering in-house consultations, treatments, and a range of skincare products focused on natural care.

Job Summary

Singaporeans and Permanent Residents only.

Provide front desk, customer service, operational, and social media support in a skincare clinic by managing client appointments, assisting with clinic operations, supporting live broadcasts, and helping deliver a positive client experience.

Responsibilities

• Greet and assist walk-in clients and respond to enquiries to ensure a positive client experience
• Manage appointment bookings, confirmations, and reminders to optimize scheduling efficiency
• Collect payments and perform basic cashiering accurately and securely
• Deliver friendly, professional customer service to enhance client satisfaction
• Maintain cleanliness and organization of reception, treatment rooms, and common areas to uphold clinic standards
• Assist with clinic opening and closing procedures to ensure operational readiness
• Perform daily administrative tasks including filing records and maintaining documentation accuracy
• Assist with TikTok LIVE broadcasts, social media content creation, and related operational support activities
• Process and pack online sales orders to support e-commerce activities
• Arrange stock and monitor inventory levels to support clinic operations
• Coordinate with suppliers, couriers, and delivery personnel to ensure timely receipt of goods
• Coordinate towel, linen, pantry, and housekeeping supplies to maintain clinic hygiene
• Operate basic skin analysis equipment after training to support treatment procedures
• Prepare treatment rooms and equipment to ensure readiness for client sessions
• Support treatment operations as directed to facilitate smooth service delivery

Competencies and qualifications

• Ability to communicate effectively in English to interact with clients and team members
• Basic computer skills including use of email, WhatsApp, and digital systems for communication and coordination
• Chinese speaking ability is an advantage to assist clients who prefer this language
• Friendly, responsible, and willing to learn new skills to adapt to clinic needs
• Organized and able to work independently to manage tasks efficiently
• Good personal grooming and hygiene to maintain professional appearance
• Positive attitude and professional work ethic to contribute to a supportive work environment

Job Description

• Manage the Company's IT infrastructure and services, including end-user computing.
• Manage and govern IT infrastructure services provided by outsourcing partners and managed service providers as assigned including contracts and billing matters.
• Responsible for the Company's infrastructure related projects and solutioning such as tech refresh, upgrades, migrations and building new IT Infrastructure capabilities.
• Perform daily BAU tasks such as managing incidents, fulfilment of Service Requests, change requests and application support.
• Work with relevant department(s) and users to lead the IT DR coordination, recovery strategy, planning and execution.
• Assist with IT audit management and matters.
• Ensure delivery and solution comply with internal policies, procedures, standards, and compliance requirements.
• Contribute and document IT Ops procedures and standards as needed in knowledge base.
• System and network patching, capacity and performance management.
• Assess system performance and recommend improvements.
• Ensure data is handled, transferred, or processed according to the Company guidelines and established processes.

Job Requirements

• Degree in Engineering/Business/Finance/Computer Science or equivalent.
• Minimum 5 years of experience of strong hands-on technical experience in IT Infrastructure and IT Operations.
• Good understanding of key technologies adopted such as Microsoft Windows Server, Azure Cloud, End User Computing, Active Directory, Virtualization, Networking, Backup/Recovery and Security tools.
• Work experience in FSI (Banking & Insurance) and knowledge in MAS Technology Risk Management (TRM) would be an advantage.
• Relevant Professional Certifications (e.g. Microsoft, Azure Cloud, Networking, Security) would be advantageous.
• Proficiency in ITIL & ITSM. Some project management experience would be beneficial.
• Strong experience in managing internal stakeholders, end users and vendors.
• Good teamwork, problem-solving and analytical skills.
• Fluent in English, both spoken and written.

Responsibilities:

• Lead end-to-end management of projects and events (virtual, hybrid, live), including planning, budgeting, programme design, and execution to meet business objectives
• Build and maintain strong relationships with clients, stakeholders, and suppliers, while identifying upselling opportunities and ensuring high client satisfaction
• Coordinate and lead project teams by assigning roles based on strengths, fostering collaboration, and mentoring team members for performance and development
• Conduct pre- and post-event briefings, leveraging data analysis and market insights to improve outcomes and drive continuous improvement
• Ensure adherence to processes, support cross-functional teams, and represent the organisation at industry events and networking platforms
• Manage project financials, including budgeting, cost control, and validation of income and expenditure to ensure profitability
• Oversee supplier management, including negotiations, contract arrangements, and service delivery performance
• Maintain accurate documentation and update project management tools and systems to ensure operational efficiency and data integrity

Qualifications:

• Minimum of 5 years’ experience in the meetings and events industry
• Proven track record in planning and delivering large-scale virtual and in-person events across APAC and international markets
• Experienced in budget management, financial planning, and cost control
• Strong interpersonal and leadership capabilities with the ability to engage stakeholders effectively
• Willingness to travel for site inspections and on-site event execution as required
• Good knowledge of local hotels, venues, and event sites suitable for international clients
• Demonstrates strong problem-solving skills and professional presentation
• Able to work independently as well as collaboratively within a team environment
• Capable of motivating, mentoring, and developing team members

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

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EA Personnel: Nyon Hock Sen (Aden)
EA Personnel Reg No: R24124070