Total 313 Senior Executive it manager job vacancies

We arehiring a Business Development resource who can drive end-to-end IT staffaugmentation sales in collaboration with the team.

JobTitle: BusinessDevelopment Executive (Singapore)

Location: Singapore

Experience: 1-2 Years

Budget: 5000-6000 SGD

ProjectCode: IT StaffAugmentation projects are expected to be signed in the coming weeks.

KeyResponsibilities:

• Drive new business development by engaging with clients and building a strong sales pipeline
• Work closely with clients to understand requirements and convert opportunities into successful deals
• Manage end-to-end sales lifecycle, including proposals, SOW preparation,  and invoicing as per LGCNS internal processes
• Collaborate with internal teams to prepare delivery teams aligned with client requirements
• Develop and deliver high-quality presentations and proposals to clients
• Leverage AI tools to improve productivity and reduce manual effort across sales and operational activities
• Maintain strong client relationships and ensure smooth communication throughout the engagement

Requirements:

• Singapore Citizen
• Bachelor’s degree in business, Management, or related field from reputed universities (e.g., NUS, SMU, NTU or equivalent)
• 2–5 years of prior experience in sales or business development
• Strong client-facing and communication skills
• Proven experience in creating business proposals, SOWs, and managing sales processes
• Excellent presentation and PowerPoint (PPT) design skills
• Strong proficiency in Microsoft Excel (including formulas, pivot tables, and macros)
• Exposure to using AI tools to enhance efficiency and automate tasks
• Self-driven, proactive, and able to work collaboratively with cross-functional teams

PreferredSkills:

• Experience in IT services or consulting environment
• Understanding of project delivery and staffing models
• Ability to work in a fast-paced and dynamic environment

We are seeking a creative and user-focused Product Designer to create intuitive, accessible, and user-centric digital experiences that align with business goals and product vision. The role involves collaborating with Product Managers, Business Analysts, engineers, and stakeholders to understand user needs, design effective solutions, and validate them through research and testing. The ideal candidate can balance user experience, business objectives, and technical feasibility within Agile delivery environments.

Key Responsibilities

User Research & Discovery

• Conduct user research, usability testing, and feedback sessions to identify user needs, behaviours, and pain points.
• Analyse findings and recommend design improvements.
• Collaborate with stakeholders to define user journeys, design challenges, and requirements.
• Apply human-centred design principles and validate solutions through regular user testing.

Product Design & Prototyping

• Create user flows, wireframes, prototypes, and high-fidelity designs.
• Design intuitive, accessible, and responsive user interfaces.
• Translate business and user requirements into practical design solutions.
• Use prototyping and iterative testing to refine concepts before development.

Agile Delivery Support

• Work closely with Product Managers, Business Analysts, and engineers to define requirements and UX expectations.
• Document UI/UX requirements, user flows, interactions, and acceptance criteria.
• Support Agile ceremonies, including sprint planning, backlog refinement, and design reviews.
• Balance user needs, business priorities, and technical constraints in design decisions.

Implementation & Collaboration

• Partner with development teams to ensure accurate design implementation.
• Provide design specifications, assets, and implementation guidance.
• Review completed features and ensure alignment with intended user experience.
• Communicate design rationale effectively to technical and non-technical stakeholders.

Design Systems & Continuous Improvement

• Maintain consistency through design systems, reusable components, and UI standards.
• Contribute to improving design processes, standards, and best practices.
• Champion user-centred design and identify opportunities to enhance usability, accessibility, and overall product experience.
  (EA Reg No: 20C0312)

Requirements

• Degree in Interactive Design, Digital Media, Human-Computer Interaction, Design, or a related field. Relevant professional experience in UX/UI, Interaction, or Product Design may be considered in lieu of formal qualifications.
• Minimum 3 years of experience in Product Design, UX/UI Design, Interaction Design, or related digital product design roles.
• Strong portfolio showcasing end-to-end design work, including user research, user flows, wireframes, prototypes, high-fidelity designs, and delivered products.
• Proficient in design and prototyping tools such as Figma, Adobe XD, Sketch, or equivalent.
• Solid understanding of user-centred design, interaction design, usability, accessibility, and responsive design principles.
• Experience conducting user research, usability testing, and translating user insights into actionable design improvements.
• Familiarity with Agile software or product development environments.
• Strong communication and stakeholder management skills, with the ability to collaborate effectively across product, business, and engineering teams.
• Proficient in UI design and familiar with front-end frameworks or libraries such as React, Tailwind, or similar.
• Basic understanding of front-end technologies and design implementation best practices is advantageous.

(EA Reg No:20C0312)

Please email a copy of your detailed resume to qianyu@talentsis.com.sg for immediate processing.

Only shortlisted candidates will be notified.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Position Statement

The Information Technology Executive is responsible for the implementation of Information Technology (IT) in the hotel in accordance with Hilton’s Information System strategies and priorities as well as measuring IT costs, benefits and performance in the hotel and providing this information to hotel management and the Chief Information & Data Officer - APAC

What will you be doing?

As the IT Executive, you will be responsible for performing the following task to the highest standards:

• Assist the IT Team to maintain hotel software and hardware.
• Escalate or solve technical and operational problems according to end users report.
• Operate the computer hardware and software under the direction of his immediate superior.
• Perform any other reasonable duties and projects as assigned.
• Solve guest IT questions with minimum risk and improve guest satisfaction according to defined criteria.
• Ensure ownership of all hotel data and ensure that data is backed up in a timely manner.
• Ensure that hotel data is secured in accordance with stated standards and best practices.
• Ensure access controls are consistent with stated standards and best practices to ensure room access registration and safety.
• Support IT projects such as system upgrades, migrations and deployments.
• Identify, evaluate and implement local solutions to the extent agreed by the Chief Information & Data Officer - APAC
• Adhere to hotel safety policies, emergency rules and procedures.
• Carry out any other reasonable duties and responsibilities as assigned.

Direct Reports

Information Technology Manager

What are we looking for?

IT Executives serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Diploma or University degree, majoring in IT, with relevant certificate(s).
• Proficient in Microsoft Office applications
• Good communication and interpersonal skills.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And,our amazing Team Members are at the heart of it all!

The successful candidate will be responsible for delivering IT projects, enhancing applications, and providing support that keeps our business operations running smoothly. You'll also play a key part in driving product success across its entire lifecycle, using your skills to analyse data, spot trends, and make informed decisions. Your roles include design, development, testing, debugging, and implementing software applications or specialised utility programs insupport of end users' needs on platforms.

You will work closely with cross-functional teams, external partners, and stakeholders including business analysts, designers, and other developers, to deliver high-quality solutions.

Reporting directly to the Lead IT Consultant, you are responsible to complete the assigned projects and tasks independently with minimum supervision.

JobResponsibilities:

• Oversee the planning and execution of products throughout their lifecycle, gathering feedback from users, defining the product vision, and collaborating with colleagues from different areas.
• Make sure the product aligns with our overall strategy and goals.
• Stay updated on similar products in the market to keep our offerings competitive.
• Use research to plan the product’s development roadmap, ensuring it remains ahead of the curve.
• Create prototypes and proof-of-concepts to increase the chances of successful implementations.
• Take charge of delivering projects successfully from start to finish.
• Ensure that project goals are met, including understanding user requirements, participating in solution design, testing, and deploying solutions.
• Help create and review project documents to maintain high quality and alignment with prescribed standards.
• Manage procurement activities, such as preparing and publishing tender specifications, evaluating solutions/vendors, and handling contracts.
• Responsible for preparation of relevant procurement documents such as Invitation to Quote(ITQ) and /or Requests for Proposals (RFP), and assess them against selectioncriteria and technical specifications, implementing security due diligencereview in the vendor selection process when required
• Build strong relationships with business users and maintain open lines of communication.
• Work closely with vendors to make sure products and services are delivered as promised.
• Lead the project team by making the best use of resources and keeping team morale high.
• Responsiblefor all stages of Application Development from design, develop, and implement web and mobile applications using the approved technologies and platform while adhering to best practices and coding standards. Collaborate with the team to ensure application functionalities are meeting the project requirements.
• Ensure ongoing application maintenance and support, making sure that service level agreements (SLAs) are met.
• Oversee and provide support, including fixing bugs, handling service requests, and troubleshooting issues.
• Keep systemdocumentation up to date, ensuring compliance with prescribed standards.
• Perform system and data analysis, including refining existing logic and processes.
• Respond to audit queries and maintain security compliance.
• Work with business users to plan IT projects and prioritise enhancements each year.
• Collaborate closely with vendors to ensure they provide reliable support and maintenance. 
• Perform planning, organisation, monitoring and control of all aspects of an IT programme and the strategic utilisation of resources to achieve the objectives within the agreed timelines, costs, and performance expectations. In addition, the identification, coordination, and management of project interdependencies,ensuring alignment with and achievement of business objectives with proper risk assessment and management.
• Manage vendors to ensure timely delivery of projects by fulfilling all requirements and within budget independently.
• Responsible for the operation, support, and maintenance of specific software applications,which may be built in-house or third-party software. 

Requirements

• At least abachelor’s degree in Computer Science/Information Technology or equivalent.
• At least 8 years of experience in the IT industry, including 4+ years in a technical roleand 4+ years in project management. Certifications in PMP or equivalent will bean added advantage.
• Strong understanding of modern IT technologies, methodologies, and best practices
• Experienced in both SDLC and Agile methodologies.
• Knowledge andexperience in IIS Server, Visual Studio 2016/2019 and MS SQL Server T-SQL.
• Relevant experience in Outsystems, .NET Core, CRM products such as Microsoft Dynamics and/or Salesforce, Data Analytics Tools such as Microsoft Power BI, Qlik and/or Tableau, and Robotic Process Automation (RPA) Tools such as Microsoft Power Automate or RPA UIPath, and Microsoft Platform will be an advantage.
• Excellent analytical and problem-solving skills with a keen attention to detail. Ability to identify issues and provide efficient and effective solutions.
• Strong communication skills, both written and verbal. Capable of collaborating with cross-functional teams and presenting technical concepts to non-technical stakeholders.
• Strong organizational and time management skills to handle multiple projects simultaneously and meet deadlines.
• Ability towork effectively in a team environment, share knowledge, and mentor junior team members.

Interested candidates areinvited to submit their MS Word formatted CV with the current and expected salary remunerations.

By submitting any application or resume to us, you will be deemed to have agreed and consented tous disclosing your personal information to prospective employers for their consideration.

We regret to inform thatonly short-listed applicants will be notified.

• JonDavidson Pte Ltd • EA Lic-22S1412 • CS Seh • MOM Reg No-R1440770 •

Company Overview

Quantum is a Singapore-headquartered regional HR consultancy providing tailored HR solutions including manpower outsourcing and business process outsourcing services.

Job Summary

We are seeking a proactive and detail-oriented Junior Executive to provide operational and administrative support to our Clients. The successful candidate will play a key role in supporting IT systems, end-user services, vendor coordination, procurement activities, and departmental initiatives.

Responsibilities

• Provide technical support to new onboarding employees
• Supporting FIS SharePoint lists and Power BI dashboards (design, creation, updates, and maintenance)
• Raising Shopping Carts, PR/PO tracking, and GRN(requiring basic Ariba and SAP skills)
• Handling new user onboarding (documentation preparation, orientation/NDA, coordinating ID badges with security and hiring manager)
• Supporting mobile users (port-in/out, device orders, repairs, upgrades, eSIM)
• Managing telco changes or contract renewals(MSA), including migration project coordination
• Organising departmental events (planning, communications, budgeting, collections, payments, logistics, presentation materials, and post-event activities such as photo/video editing and surveys)
  
  
  Requirements
• Diploma in Information Technology, or a related discipline.
• 1 to 2 years of relevant experience in IT support, IT administration, or a similar role.
• Working knowledge of Microsoft SharePoint and Power BI.
• Basic experience with SAP and Ariba procurement processes is preferred.
• Familiarity with mobile device management
• Good communication skills with the ability to engage multiple stakeholders at all levels.
• Detail-oriented with strong accuracy and follow-through in task execution.
• Ability to handle sensitive and confidential information
  
• Privacy Notice
  By submitting your application, resume, or any personal information, you authorize Quantum to collect, process, store, and share your personal data with its business partners and other relevant third parties for the purpose of assessing your qualifications and suitability as part of the recruitment and placement process. By doing so, you confirm that you have reviewed and accepted our Job Applicant Privacy Notice.

Responsibilities including but not limited to:

• Prepare sales quotations and receive sales orders.
• Prepare delivery order, invoice and other relevant documents.
• Liaise with suppliers/customers on delivery and stocks inventory / entries.
• Provide support, including procedural documentation and relevant report.
• Install and configure computer hardware, software, systems, networks, printers and scanners.
• Assist and/ or guide client through a series of actions, to help setup systems or resolve issues.
• Establish good working relationships with customers and other professionals.
• Any ad-hoc assigned as instructed by manager.

Requirements:

• Positive attitude & independent
• Experience and knowledge in office system furniture or commercial carpet or interior design
• Good contacts with interior Designer & Architect
• Possess good interpersonal skills
• At least 1 year of working experience in the related field is required
• Preferably Entry Level specialized in Sales – Corporate or equivalent

Shape the Future of Health with Us

Join a leading life sciences group driving innovation in Microbiology, Oncology, and Infectious Diseases across Southeast Asia. Headquartered in Singapore, Biomedia Holdings empowers healthcare, research, and pharma sectors with cutting-edge diagnostics, therapeutics, and lab technologies.

Responsibilities:

• Serve as the first point of contact for IT support, providing Level 1 and basic Level 2 helpdesk services (on-site and remote) to end users for hardware, software, network, and application-related issues.
• Provide daily support for the Group’s IT infrastructure, including desktops/laptops, network, telephone, security, business applications, and system reliability.
• Administer and manage Active Directory accounts, Office 365 user access, printer accounts, and IT ticketing systems.
• Support deployment and management of software applications and solutions for both new and existing users.
• Assist in system performance monitoring to ensure stability and uptime.
• Oversee user onboarding and offboarding processes, ensuring appropriate access provisioning and IT equipment setup/retrieval.
• Maintain and update IT administrative documentation, including user accounts, asset tracking, loan records, and network diagrams.
• Track and manage IT inventory, including procurement, deployment, and audits of IT assets.
• Troubleshoot issues related to Windows 10/11 (boot errors, updates, user profiles, etc.) and end-user devices (laptops, desktops, printers, IP phones, softphones).
• Support and conduct internal training on systems, Microsoft 365 (Outlook, Teams, SharePoint, Excel, PowerPoint), and IT security awareness.
• Ensure compliance with company IT policies, procedures, and cybersecurity practices (e.g., antivirus, password policies, data protection).
• Recommend improvements to existing IT processes, SOPs, and work instructions.
• Provide ad-hoc and after-hours IT support during outages, system upgrades, or preventive maintenance when required.

Qualifications and Requirements:

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, or a related discipline.
• At least 2–3 years of relevant hands-on experience in IT support, preferably in a corporate environment.
• Strong troubleshooting skills in hardware, operating systems, user software (especially Microsoft 365), and general end-user support.
• Proficient in IT ticketing systems, asset management, and service documentation.
• Familiarity with LAN/Wi-Fi network troubleshooting and basic network support.
• Working knowledge of IT security awareness, antivirus solutions, and data protection measures.
• Proficient in Windows 10/11 administration and Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams).
• Self-motivated, proactive, and able to manage multiple tasks effectively.
• Strong interpersonal and communication skills with a customer-service mindset.

[Job ID: 1396735]

Responsibilities

• Maintain and manage IT operations, including network infrastructure, servers, backup systems, and hardware/software.
• Implement system improvements and handle critical IT tasks to support daily operations.
• Manage IT hardware assets and software licence inventory.
• Install, configure, and provide support for workstations, printers, phones, and related peripherals.
• Implement software applications and upgrades, troubleshooting performance issues as needed.
• Assist the IT Team Leader in developing and maintaining IT policies and procedures.
• Participate in ad hoc projects and duties as required.

Requirements

• Minimum 5 years of hands-on experience in IT infrastructure and operations.
• Proficient in basic administration of systems and servers, including phone systems, wireless networks, and enterprise applications such as Windows OS and Microsoft Office.
• Familiarity with current equipment, technologies, and enterprise backup and recovery procedures.
• Experience supporting video conferencing systems, mobile devices, and Linux is an added advantage.
• Basic understanding of databases, cybersecurity, and cloud computing is beneficial.

To Apply, please kindly email your updated resume to

cv_gary@goodjobcreations.com.sg

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:

https://goodjobcreations.com.sg/en/privacy-policy/

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

EA Personnel Name: Gary Ho Cheng Xuan

EA Personnel Reg. No.: R1549767

EA License No.: 07C5771

Responsibilities including but not limited to:

• Prepare sales quotations and receive sales orders.
• Prepare delivery order, invoice and other relevant documents.
• Liaise with suppliers/customers on delivery and stocks inventory / entries.
• Provide support, including procedural documentation and relevant report.
• Install and configure computer hardware, software, systems, networks, printers and scanners.
• Assist and/ or guide client through a series of actions, to help setup systems or resolve issues.
• Establish good working relationships with customers and other professionals.
• Any ad-hoc assigned as instructed by manager.

Requirements:

• Positive attitude & independent.
• Experience and knowledge in office system furniture or commercial carpet or interior design.
• Good contacts with interior Designer & Architect.
• Possess good interpersonal skills.
• At least 1 year of working experience in the related field is required.
• Preferably Entry Level specialized in Sales – Corporate or equivalent.

Job requirement

Associate with over 10 years of experience in IT Infrastructure, Application Support, and Enterprise Systems Administration.

Strong expertise in application troubleshooting, incident management, user access administration, change/release management, and SLA-driven support operations.

Experienced in supporting enterprise applications, Windows Server environments, Active Directory, virtualization (Hyper-V), networking, and security technologies including Fortinet and Cisco.

Proven track record in coordinating with vendors and cross-functional teams to ensure high system availability and timely issue resolution.

Hands-on knowledge of AWS Cloud (EC2, S3, VPC, IAM), automation tools, and ITIL-based support processes.

Hands-on experience in supporting enterprise applications and infrastructure , with a strong focus on operational excellence and continuous improvement.

If you believe you fit the requirements for the role,please submit yourapplication below or drop us an email directly quoting thejob title.

Due to an anticipated high volume of applicants, we regret that onlyshortlisted candidates will be notified. The information provided is forrecruitment purposes only.

Know someone who would be a great fit for this role? Refer them to us and get rewarded.

Cornerstone Global Partners (EA License Number:19C9859) is an affirmative equal-opportunity employer and recruitment firm. Weevaluate qualified applicants without regard to race, colour, religion, creed,gender, sexual orientation, gender identity, marital status, national origin,age, veteran status, disability, or any other protected class.

Eugene Then
eugene.then@cornerstoneglobalpartners.com

EA Registration Number: R22104742.

Cornerstone Global Partners Pte Ltd (EA License:19C9859)

Job Responsibilities including but not limited to:

• Prepare sales quotations and receive sales orders.
• Prepare delivery order, invoice and other relevant documents.
• Liaise with suppliers/customers on delivery and stocks inventory / entries.
• Provide support, including procedural documentation and relevant report.
• Install and configure computer hardware, software, systems, networks, printers and scanners.
• Assist and/ or guide client through a series of actions, to help setup systems or resolve issues.
• Establish good working relationships with customers and other professionals.
• Any ad-hoc assigned as instructed by manager.

Requirements:

• Positive attitude & independent
• Experience and knowledge in office system furniture or commercial carpet or interior design
• Good contacts with interior Designer & Architect
• Possess good interpersonal skills
• At least 1 year of working experience in the related field is required
• Preferably Entry Level specialized in Sales – Corporate or equivalent

COMPANY OVERVIEW

Our client is a technology company focused on helping businesses prevent online fraud and financial crime. Using advanced technologies like AI and automation, the company develops trusted identity verification and compliance solutions used by organizations worldwide.

With a growing global presence, they are expanding their team to support increasing demand from clients across a wide range of industries.

Job Summary:
The Account Executive plays a key role in driving business growth by expanding pipeline, revenue and market presence. This role contributes directly to the company’s commercial success and supports ongoing expansion into new customers and opportunities.

Job Responsibilities:

• Achieve sales targets including new business and customer acquisition
• Build and manage a strong sales pipeline from prospecting through to closing
• Identify and engage potential customers across various industries
• Develop relationships and understand client needs to position suitable solutions
• Represent the company through networking and events
• Effectively present offerings and value propositions to prospects
• Maintain accurate sales activity records and pipeline tracking
• Collaborate with internal teams to deliver a strong customer experience
• Build long-term client relationships that drive repeat business and referrals

Requirements:

• Proven experience in enterprise sales with a strong track record of meeting or exceeding revenue targets
• Experience selling software or technology solutions to new customers
• Strong communication skills with the ability to clearly articulate value to clients
• Effective prospecting, negotiation and deal-closing abilities
• Experience managing sales pipelines, forecasting and planning
• Familiarity with CRM tools (e.g. Salesforce)

Nice to Have:

• Existing network of enterprise contacts
• Knowledge of identity verification, compliance or related markets
• Understanding of competitive solutions
• Experience handling mid-sized deal values and typical sales cycles
• Exposure to channel or partner sales in relevant technology areas

We regret to inform that only shortlisted candidates will be notified.

Sharon Hong (R25128240)

JAC Recruitment Pte. Ltd. (90C3026)

A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world’s most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future.

We offer exceptional opportunities for our people; opportunities to work for the world’s leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients.

Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to an inclusive environment, and we provide support and ways of working that help you optimise your wellbeing.

What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.

Information Technology team - Singapore

IT Service Management Support provides A&O Shearman (AOS) with an initial point of contact for providing first and second line resolution for IT support calls, requests and reporting. The team manages requests for new services and liaises with other areas of IT to resolve issues with existing systems and hardware.

What you will do

The Senior IT Analyst acts as an ambassador for IT, is responsible for handling requests and incidents as well as providing operational technical support along with occasional training to all customers within A&O Shearman, but predominantly for the Singapore office. The Senior IT Officer is also responsible for driving technological adoption, challenging the status quo, engaging with customers, and is expected to contribute in a positive manner to the success of the firm.

Customer Relationship Management

• Engage frequently with customers to educate and advise on their technological requirements
• Identify areas for innovation in line with the firm’s IT strategy
• Offer solutions to technical and non-technical problems
• Be proactive and innovative with technological advancements and changes

Service Support

• Maintain an effective working knowledge of incident resolution across all areas of IT Support in order to maximise customer service and call resolution
• End to end ownership of incidents and requests monitoring tickets passed to other support teams
• Ensure accurate and timely updates are maintained in the Incident Management System, no ticket should be more than 5 days old without a regular update
• Receive and handle requests for support following agreed procedures
• Promptly allocate tickets/requests as appropriate
• Maintain relevant records and documentation

Infrastructure & Application Support

• Assist in the investigation and resolution of incidents and problems relating to application, infrastructure and/or, operating and network systems
• Carry out agreed operational and specified maintenance procedures of a routine nature
• Monitor routine operations and initiates corrective action if processes fail

Service Delivery

• Take responsibility for the resolution of incidents ensuring 1st and 2nd line resolution is achieved, within agreed SLAs
• Meet all OLA Service activity targets in line with performance targets defined for the technology service
• Ensure that requests are properly logged, assigned, tracked and responded to in a timely manner and according to agreed standards and procedures. Ensure customers and other interested parties are kept informed of progress and that corrective action is taken to avoid or minimise delays
• Manage all calls accurately using the BMC Helix (Service Desk) ticket logging system
• Flexible with hours in order to fully support the team and to ensure the effective running of the operation outside of working hours as required

Supplier Management

• Work with suppliers to deliver services in line with agreed SLAs

Risk Management

• Appropriate escalation of incidents and requests to the Senior IT Manager in line with A&O Shearman’s processes

Quality, Methods & Tools

• Follow processes to ensure an exceptional level of service is provided to both internal and external customers

Key Relationships:

• Work with internal customers and external clients to deliver a professional, customer focused service; prioritising accordingly
• Work closely with IT Manager to deliver an efficient and effective service
• Work with the wider Asia Pacific team to ensure a seamless approach to support and security across applications and infrastructure

What you will have

Experience & Competencies

• Proven experience in a customer facing role within an IT Support / Service Desk environment
• Knowledge of Service Desk operations, to include a good knowledge of IT best practice, industry trends and customer service
• Experience with Microsoft products (Office/OS), BMC Helix ticketing system
• Knowledge and experience with Video Conferencing and Audio Visual technology
• A proactive and solution-driven mindset with ability to demonstrate initiative by contributing new ideas through creative thinking
• Clear verbal and written communication skills in Thai and English, with the ability to explain technical instructions in a non-technical way
• An enthusiasm to engage with people and a passion for exceptional customer service and technology innovation
• Ability to promote technology within the firm, using business friendly language, and seek out opportunities with tangible business benefits
• Ability to work in a team environment to achieve service levels as a group and individually
• Prioritise and manage workload effectively, often under pressure
• Take personal responsibility to keep up to date with new technologies, systems and solutions and to facilitate technological innovation
• Ability to think logically, analyse situations and solve problems in a timely manner
• Awareness of business-critical incidents, and their potential implications for the business
• Ability to develop good working relationships across the breadth of the IT function and effectively share knowledge between individuals and teams to contribute to overall effectiveness of project and service improvement work
• Self motivated, self-starter, who will undertake all activities to the highest professional standards

Qualifications

• Accreditation in relevant technologies (Microsoft/Cisco etc.) and ITIL V.3 Foundation is desirable

Working Hours

• Work outside normal office hours, including on call, weekend/evening work will be expected as required by individual projects and activities
• This job description indicates the general nature and level of work expected. It is not designed to provide a comprehensive listing of the activities, duties, responsibilities or skills and competencies required of the staff member. The staff member may be asked to perform other duties as required.

Key Responsibilities

1. Application & System Support (Primary Focus)

• Act as the main point of contact for all in-house application issues and user support.

• Troubleshoot, perform root cause analysis, and resolve system/application issues; escalate when required.

• Monitor system performance and ensure applications run smoothly and reliably.

• Manage and track support tickets, ensuring timely resolution based on SLAs.

• Support application deployments, patches, and upgrades.
  

2. Requirements & Testing

• Work with users to gather and document business and system requirements.

• Translate requirements into clear specifications for developers.

• Perform testing (UAT, functional, integration) to ensure system quality.

• Log and track bugs, ensuring proper resolution before deployment.
  

3. IT Infrastructure & User Support

• Provide day-to-day IT support (hardware, software, network issues).

• Set up and maintain IT equipment, systems, and user accounts.

• Support onboarding/offboarding (accounts, devices, access).

• Maintain IT asset inventory and documentation.
  

4. Documentation & Training

• Create and maintain user guides and system documentation.

• Conduct basic training for users on applications and systems.
  
  

Requirements

• Diploma in IT or related field.

• 1–2 years of experience in IT or application support.

• Strong troubleshooting and problem-solving skills.

• Experience in application support, testing, and documentation.

• Familiar with Windows, basic networking, and IT systems.

• Good communication skills; able to support non-technical users.

• Bilingual in English and Mandarin (to liaise with regional stakeholders).

• Able to manage multiple tasks independently.
  

Note: The IT Executive will be required to travel to our multiple project sites (islandwide), as and when necessary.

Our client is a Computer and Network Security Industry. Due to business needs, they are now recruiting a Business Development Executive to be part of their Team for ongoing transformation projects. They are located in the West - easily accessible.

About the Role:

Are you passionate about technology and eager to drive business growth in a fast-evolving field? We are looking for a proactive and ambitious Business Development professional to play a key role in expanding our cyber-security portfolio across Singapore and the APAC region.

Responsibilities:

• Spot, evaluate, and pursue new business opportunities in priority industries and markets across the region.
• Develop and implement go-to-market strategies to accelerate the adoption of our cyber-security solutions.
• Build strong, consultative relationships with customers and partners, collaborating with internal technical teams when needed.

Requirements:

• Min Degree Cybersecurity, Computer Science, or a related field.
• Minimum 1 year of experience in business development or sales 

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R25157233 (Loh Pooi Keng)