Total 22 job vacancies by Oue Limited

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Position Statement

The Housekeeping Supervisor is responsible for the standard of cleanliness in rooms, corridors and back-of-house

pantries as well as to provide excellent service to guests.

What will I be doing?

As the Housekeeping Supervisor, you will be responsible for performing the following tasks to the highest standards:

· Responsible to maintain highest standard of cleaning on assigned floors and guestrooms during your shift.

· Work closely with the Front Office team to ensure correct room status at all times.

· Ensure guest privacy is respected when DND status is displayed.

· Monitor a quality of room cleanliness on self-release room.

· Inspect and release the rooms where it requires.

· Supervise the turndown service.

· Responsible for monitoring Housekeeping Attendants daily overtime hours and additional room credits.

· Regularly inspect guest floor corridors.

· Report maintenance issues promptly to Engineering.

· Ensure compliance of lost and found procedures.

· Keep floors, linen rooms and pantries neat and tidy.

· Monitor productivity of the assigned Housekeeping Attendant.

· Check team members’ grooming, personal hygiene and appearance.

· Assist with team members’ training and development.

· Provide ongoing advice and support to team members under supervision.

· Provide one to one instruction to team members when required.

· Understand basic knowledge of hotel operating systems, to be able to perform daily tasks, assist guest inquiries and able to offer a first problem resolution to the guest.

· Report problems with hotel systems, hardware or facilities to the appropriate parties and follow-up to ensure that corrective action has been taken.

· Seek opportunities to improve guest service consistently from guests’ comments.

· Take appropriate action to resolve guests’ complaints.

· Perform daily room assignment; ensure the rooms are assign out according to business need. Ensure all reports are completed on a timely basis.

· Adhere by the hotel’s policies and procedures, Hilton code of business conduct, the hotel’s team member handbook, security and emergency policies and procedures.

· Carry out any other reasonable duties and responsibilities as assigned.

Direct Reports

Housekeeping Attendants

What are we looking for?

A Housekeeping Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

· At least 3 years of relevant work experience.

· Good knowledge of Housekeeping daily operation in areas such as guest floor area.

· Good written and verbal skills.

· Actively listen to others and build on good ideas.

· Strong interpersonal skills and attention to details.

· Guest orientated and able to resolve guest issue with minimum.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Position Statement

The Food & Beverage Executive is concerned with the efficient and professional service of food and beverages within the restaurant, ensuring that the restaurant returns a budgeted profit through tight cost and stock control. This role directly supervises team members while ensuring that all guests receive optimum service in accordance with the standards, policies and procedures of Hilton.

What will I be doing?

As the Food & Beverage Executive, you will be responsible for performing the following tasks to the highest standards:

• Maintain a high customer service focus by approaching your job with the guests always in mind.
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both guests and colleagues.
• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
• Understand dietary requirements and offer appropriate suggestions.
• Check reservations for the day, ensuring that the restaurant and team members have tables ready and large bookings have been confirmed by phone.
• Assist bartenders and kitchen team members where required and carry out any reasonable duties requested by the Manager.
• Ensure that all team members are briefed for the details of the shift ahead.
• Make sure that all areas are cleaned and maintained in accordance with operating procedure.
• Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for?

An Food & Beverage Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• 1-2 years in a similar position at a 4/ 5-star category hotel.
• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Position Statement

The Administrative Executive coordinates Letters of Agreement, secretarial backup, hotel inspections or any other specific projects as assigned, under the general guidance and supervision of the Groups, Meetings & Events Sales Manager and the Events Servicing Manager.

What will you be doing? 

As the Administrative Executive for Business Development, you will be responsible for performing the following tasks to the highest standards: 

• Handle incoming telephone calls with proper qualification and assign calls to the right contact point. 
• Responsible for assisting the managers in the administrative such as proposals, Letters of Agreement, banquet event orders, group resumes, thank you letters, post event summaries, etc.
• Handle photocopying and distribution of all correspondence such as memos, banquet event orders, Letters of Agreement, resumes, etc. to concerned departments. 
• Maintain a proper filing and trace system for the department. 
• Responsible for maintaining the general tidiness of the department and ensuring sufficient stock of stationery and other office supplies. 
• Be aware of event details related to the accounts of designated Sales Managers. 
• Assist the Sales Managers in liaising with other departments for information (e.g. liaise with Banquet operations for floor plans and equipment / liaise with the Chef for special menus, etc.). 
• Maintain a good understanding of clients serviced by designated Sales Managers. 
• Handle all enquiries and provide initial suggestions on sales enquiries. 
• Handle guests’ requests independently by supplying information, contacting concerned departments to assist in guests’ requests and needs. 
• Update the department meeting minutes and prepare relevant reports. 
• Conduct site inspections if required. 
• Responsible for sending out the post-event critique forms with thank you letters at the end of each event. 
• Assist in ad-hoc projects as assigned by the supervising Sales Managers and / or Director, GM&E / Assistant Director, GM&E. 
• Maintain the highest standard of professionalism, ethics and attitude towards clients and colleagues. 
• Always ensure that a hospitable service atmosphere is projected at all times in the hospitality business. 

What are we looking for?

An Administrative Executive, Business Development serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• University graduate. 
• Minimum 1 year of experience in a similar capacity with international chain hotels. 
• Good communication and interpersonal skills. 
• Good team player. 
• Able to work under pressure and deal with stressful situations during busy periods. 
• Familiar with the local market and good at marketing trend analysis. 

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will oversee the safety and security operations of the hotel, ensuring that all guests, staff, and property are safe and secure. You will develop and implement security policies, conduct risk assessments, and lead the safety team to ensure compliance with local safety regulations and hotel policies. As a Safety & Security Manager, and facilities – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

Planning Activities

• Ensure compliance with Fire Safety, Health & Safety regulations, and internal policies, including the Global Security Manual
• Conduct regular building patrols (minimum three per 24 hours) to ensure security, fire prevention, and safe evacuation readiness
• Liaise with Department Heads to ensure staff awareness of security responsibilities; provide guidance and support, including induction training
• Plan and deliver regular safety and security training programmes (e.g. fire safety, first aid, emergency response, active threat awareness)
• Coordinate and monitor key security programmes such as lost & found, key control audits, evacuation drills, and Manager on Duty schedules
• Support event planning with Department Heads by assessing risks and recommending appropriate security measures
• Maintain strong working knowledge of the hotel’s layout and operations to anticipate and address potential risks
• Recruit, train, and develop security personnel to ensure compliance with company standards

Organising Activities

• Deploy and manage security resources to ensure optimal coverage and operational efficiency across all hotel areas
• Supervise, coach, and develop team members, ensuring training and performance standards are met
• Plan and schedule daily security operations, including manpower deployment and patrol duties
• Liaise with operational departments to stay informed of daily activities and potential risks
• Ensure compliance with Hilton’s Global Security Manual and all legal requirements
• Conduct regular internal audits and prepare security reports to identify trends and drive improvements
• Lead and document investigations into incidents (e.g. accidents, theft, loss, unlawful activity) and report findings to management

Directing Activities

• Lead the implementation of all safety and security programmes to protect guests, team members, and assets
• Coordinate with government authorities and law enforcement agencies as required
• Oversee security arrangements for events, including deployment of additional personnel
• Direct routine and ad-hoc patrols across all hotel areas, including public spaces, rooms, and back-of-house areas
• Manage incidents and determine when escalation to authorities is required
• Liaise with corporate and senior management on security policies and best practices
• Conduct inspections (e.g. lockers, personnel checks) in line with company policies
• Provide guidance to team members and departments on security-related matters, ensuring professionalism and alignment with Hilton values

Controlling Activities

• Monitor and report all incidents and accidents through approved systems, ensuring proper documentation and follow-up
• Maintain accurate records, reports, and communication related to security activities
• Monitor team performance and ensure adherence to departmental standards
• Ensure compliance with fire safety, emergency procedures, anti-terrorism measures, and human rights policies (including modern slavery)
• Work with HR and departments to verify proper documentation and identification for all team members and contractors
• Oversee key control processes across departments to ensure accountability and security
   

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Minimum 5 years of experience in security and fire safety management.
• Valid Security Officer License issued by the Police Licensing & Regulatory Department (PLRD).
• Certified Senior Fire Safety Manager, and certification in bizSAFE Level 4 preferred.
• Certified First Aider with a valid Company Emergency Response Team (CERT) certification.
• Strong knowledge of local safety, fire, and security regulations and compliance requirements.
• Good understanding of hotel security operations and service standards.
• Proven ability to respond effectively to emergencies and security incidents.
• Strong interpersonal skills with the ability to build relationships with authorities and internal stakeholders.
• Good verbal and written communication skills, including report writing.
• Ability to train, coach, and develop team members.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Position Statement

A Chef de Partie prepares and cooks food according to standard procedures, recipes, and instructions, while assisting the Sous Chef in training team members. This role supports product development and ensures the smooth operation of the kitchen.

What will you be doing?

As Chef de Partie, you will:

• Prepare food efficiently, economically, and hygienically per standard recipes.
• Assist the Sous Chef in day-to-day kitchen operations and maintain high standards of food preparation and presentation.
• Follow recipes, plating guides, and maintain cleanliness and hygiene standards.
• Ensure compliance with HACCP regulations.
• Use kitchen equipment correctly and participate in off-site events as required.
• Complete tasks outside the kitchen area and assist in inventory taking.
• Work closely with the Stewarding department to ensure cleanliness and minimize losses.
• Respond to guest requests promptly and maintain a professional attitude.
• Adhere to hotel rules and team member handbook.
• Coordinate and participate in kitchen production, ensuring quality and portion control.
• Monitor food quality and adjust as needed.
• Perform other duties as assigned.

What are we looking for?

To succeed in this role, you should have:

• High school graduate or equivalent in Culinary.
• At least 2 years’ experience in a 5-star hotel or high-standard restaurant.
• Minimum 1 year as Demi Chef or equivalent in an international brand hotel.
• Valid Food Hygiene certificate.
• Familiarity with HACCP standards.
• Good command of English (preferred).

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

Position Statement
Reporting to the Director of Sales, the Senior/ Sales Manager is responsible for driving MICE and group business for the hotel. This role focuses on proactive sales activities, building strong client relationships, and achieving revenue targets through effective account management and business development.

What will you be doing? 
As the Senior/ Sales Manager - MICE, you will be responsible to lead the function with integrity and credibility for the following areas:

Sales & Business Development

• Prospect and secure MICE and group business from key markets and assigned corporate accounts.
• Develop and maintain detailed account plans in Salesforce; ensure timely updates of all sales activities.
• Conduct client meetings, lead site inspections, and organize familiarization trips and client entertainment (flexibility for evenings/weekends required).
• Represent the hotel at trade shows, networking events, and sales trips to generate new leads.
• Collaborate with Hilton Sales network, TMCs, and MICE partners to strengthen relationships and drive new business.
• Manage corporate RFP processes and ensure accurate rate loading in GDS.
• Utilize tools such as TravelClick Hotelligence (Agency 360) to analyze market trends and identify opportunities.

Account Management

• Maintain strong relationships with existing clients to maximize repeat business.
• Ensure timely responses to inquiries and proposals to improve conversion rates.
• Monitor account performance and implement strategies to achieve revenue goals.

Conference & Events

• Work closely with the Events team to ensure smooth handover of confirmed business.
• Support initiatives to increase conversion and optimize space utilization.

Revenue & Reporting

• Support pricing strategies and competitor analysis in collaboration with Revenue Management.
• Assist in preparing monthly activity reports detailing confirmed and provisional business.
• Contribute to annual sales forecasts and revenue plans.

Systems & Compliance

• Ensure accurate data management in all sales systems.
• Maintain up-to-date knowledge of Hilton systems, procedures, and brand standards.

What are we looking for? 

A Senior/ Sales Manager - MICE serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Minimum 2 to 3 years’ experience in hotel/event sales, preferably in MICE or group segments.
• Strong selling, negotiation, and lead management skills.
• Commercial acumen with experience in forecasting and analytics.
• Excellent communication, planning, and organizational skills.
• Ability to build strong client relationships and deliver exceptional customer service.
• Flexibility to travel and work evenings/weekends as required.
• Proficiency in Salesforce, GDS, and revenue management tools is an advantage.

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Position Statement

The Information Technology Executive is responsible for the implementation of Information Technology (IT) in the hotel in accordance with Hilton’s Information System strategies and priorities as well as measuring IT costs, benefits and performance in the hotel and providing this information to hotel management and the Chief Information & Data Officer - APAC

What will you be doing?

As the IT Executive, you will be responsible for performing the following task to the highest standards:

• Assist the IT Team to maintain hotel software and hardware.
• Escalate or solve technical and operational problems according to end users report.
• Operate the computer hardware and software under the direction of his immediate superior.
• Perform any other reasonable duties and projects as assigned.
• Solve guest IT questions with minimum risk and improve guest satisfaction according to defined criteria.
• Ensure ownership of all hotel data and ensure that data is backed up in a timely manner.
• Ensure that hotel data is secured in accordance with stated standards and best practices.
• Ensure access controls are consistent with stated standards and best practices to ensure room access registration and safety.
• Support IT projects such as system upgrades, migrations and deployments.
• Identify, evaluate and implement local solutions to the extent agreed by the Chief Information & Data Officer - APAC
• Adhere to hotel safety policies, emergency rules and procedures.
• Carry out any other reasonable duties and responsibilities as assigned.

Direct Reports

Information Technology Manager

What are we looking for?

IT Executives serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Diploma or University degree, majoring in IT, with relevant certificate(s).
• Proficient in Microsoft Office applications
• Good communication and interpersonal skills.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And,our amazing Team Members are at the heart of it all!

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Position Summary

The Call Centre Executive ensures that all communications relating to the hotel both external and internal are actioned efficiently in a professional and courteous manner and in line with Hilton and the hotel policies and procedures during the assigned shift.

What will I be doing?

As the Call Centre Executive, you will be responsible for performing the following tasks to the highest standards:

• Actively seeking verbal feedback from customers and team members at every opportunity.
• Agree on and implement actions to make improvements to customer service.
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Maximize sales and revenue for the hotel by maintaining a sales attitude at all times.
• Positively deal with and learn from customers’ complaints and comments with follow-up and feedback to the related Communications Manager / Duty Manager.
• Follow-up with guests to ensure satisfaction with problem resolution (service recovery).
• Maintain guest history records to assist with returning guests.
• Make sure all guest requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
• Be available to assist on duty in the hotels during any busy days or special events.
• Be proactive towards guests, assist them with any reasonable requests, and train all team members to anticipate guests’ needs.
• Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.
• Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.
• Be up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.
• Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner.
• Ensure that we provide on time wake-up call services for hotel guests.
• Knowledgeable of Hilton’s departmental standards and run the Telecommunication Centre as a Communications Centre according to brand standards, explaining standards to the team, assess their performance against these standards and monitor standards through regular standards review checks.
• Familiar with hotel operating system especially OnQ PM, Kipsu, HotSOS, PBX, table management system and Micros system.
• Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
• Record all equipment and be familiar with the system and functions, resuming the role as the person in charge of the section during the absence of the Communications Manager.
• Describe, assign and delegate duties and authorities for the operation of the department at all times.
• Knowledgeable of hotel and departmental KPIs especially SALT and Hilton Honors enrolment. Assisting Communications Manager to drive result to the maximum.
• Plan and coordinate with the team, ensure adequate resources are available.
• Coordinate with relevant departments to ensure request is followed-up and ensures follow-up procedures are maintained.
• Communicate effectively with the F&B and Culinary teams to ensure in-room dining quality is as per hotel standard.
• Be completely familiar with all emergency procedures and the fire system, ensuring that all Communications team members are familiar with the procedures too.
• Ensure handovers information to the next shift.
• Maintain in-depth technical knowledge and skills required for the job.
• Maintain guest histories to assist with returning guests.
• Attend and participate in regular operational and hotel meetings.
• Carry out any other reasonable duties and responsibilities as requested by the Communications Manager.
• Understand the goals of the hotel and the department’s role in achieving them, communicating the goals to the team.
• Understand departmental objectives for self and team, and work together to achieve the goal accordingly.
• Keep the team up to date about departmental, hotel and company activities through regular communication meetings and memos including special events and promotions in the restaurants and bars.
• Be aware of potential highs and lows in the business.
• Complete regular financial and operating reports, as required or requested by the Communications Manager.
• Follow company control procedures, controlling costs without compromising standards.
• Keep self up to date and Introduce appropriate product knowledge courses to the team.
• Understand relevant Health & Safety legislations and their implications on the department’s operation.
• Communicate to the team their responsibilities within Health & Safety, ensuring that safe and healthy working practices are implemented at all times.
• Maintain personal presentation to hotel and Hilton standards.
• Ensure that all reporting and servicing deadlines are met on a timely basis.
• Adhere to the hotel’s security and emergency policies and procedures.
• Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for?

A Call Centre Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Minimum 1 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience.
• Maintain a high customer service focus by approaching your job with the customers always in mind.
• Positively impact, take personal responsibility and initiative to resolve issues, communicating clearly with both customers and colleagues.
• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance.
• Maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
• Good organization and coordination skills.
• Strong sense of responsibility and self-motivation.
• Patient and responsible to solve all problems.
• Able to work under great physical and mental pressure.
• Actively promote the services and facilities of Hilton brands to guests and suppliers of the hotel.
• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Position Statement

The Accounts Executive, Payable core responsibilities are audit, processing and timely payment of all hotel payments.

What will you be doing?

As the Accounts Executive, Payable, you will be responsible for performing the following tasks to the highest standards:

• Account for and audit all purchase orders, receive records and suppliers’ invoices (purchase invoices matching procedure).
• Involvement in operations, monitoring and interacting with related team members on a daily basis.
• Prepares data entry on a daily basis.
• Ensure all invoices have proper supporting documents and authorization before processing payment.
• Prepare vouchers, including cost distributions and account codes for all suppliers’ invoices and credit memos.
• Prepares journal entries as assigned in accordance to Hilton Chart of Accounts, Uniform System of Accounts for Lodging Industry (latest edition) and Singapore Financial Reporting Standard.
• Balance suppliers’ monthly statements to the hotel’s accounts payable record.
• Answer suppliers’ and other parties’ queries relating to accounts payable.
• Prepare payment schedule tracking report and analysis report.

What are we looking for?

An Accounts Executive, Payable serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Diploma and above in Accounting discipline.
• 2 to 4 years of relevant experience.
• Attention to details and good interpersonal skills.
• Able to work in high volume environment with strict timelines.
• Possess system skills in Check SCM and SUN.
• Proficient in Microsoft Windows, Word, Excel, etc.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Position Statement

The Technician cooperates with his/ her superior to ensure the normal operation of hotel equipment. This role is responsible for the general work order maintenance work assigned by his / her superior or assisting the Engineering department’s maintenance team in completing other maintenance work.

What will I be doing?

As the Technician, you will be responsible for performing the following tasks to the highest standards:

· Strictly adhere to team members rules and regulations, the Management and commands from superiors.

· Follows the rules and regulations on safe operation of the equipment.

· Ensure the normal operation of the hotel's daily power supply, water supply, gas supply, heating and cooling equipment.

· Inspect the equipment operation records and shift handover records promptly and accurately.

· Inspect and maintain the equipment and facilities under your jurisdiction.

· Save energy and control energy consumption.

· To act on and follow-up with maintenance works for guest rooms, event space and public area including back of house.

· Regularly test run the generator as required to ensure power generation and transmission performs normally during power failure.

· Inspect the hotel’s Fire alarm and protection system preventive maintenance works and take proper measures to stop any violation of the fire prevention works.

· To maintain record on withdrawal of working tools upon usage.

· Monitor and track work requests timely completion.

· Flexible and able to work on shifts, weekends and Public Holidays.

· Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for?

A Technician serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

· Familiar with the operation principle and fault judgment method of large data centre infrastructure (power supply, air conditioning, fire control, security, monitoring, network, etc.).

· Willing to be engaged in the monitoring post for day shift and night shift for a long period and have enough time to study.

· Strong sense of responsibility, teamwork, professionalism and learning ability.

· Active and motivated in work, with a good sense of service.

· Good analytical and problem-solving skills, able to work independently.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Position Statement

The Assistant Chinese Banquet Chef supports the Chinese Banquet Chef in managing the Chinese Kitchen, ensuring the preparation and delivery of high‑quality dishes for banquet events and Chinese culinary operations. This role assists in meal planning, supervising kitchen team members, maintaining culinary standards, and ensuring cost‑effective operations.

In the absence of the Chinese Banquet Chef, the Assistant Chinese Banquet Chef will oversee all Chinese banquet kitchen operations to ensure continuity, consistency, and smooth service delivery.

What will you be doing?

As the Assistant Chinese Banquet Chef, you will be responsible for performing the following tasks to the highest standards:

Culinary Operations & Food Quality

• Assist in planning, preparing, and executing high-quality dishes for Chinese banquets and related operations.

• Ensure all recipes, standards, and plating guides are followed consistently.

• Support menu preparation, new dish development, food tastings, and photo shoots as required.

• Monitor the quality, presentation, and portioning of all food items, ensuring economical use of ingredients.

• Conduct regular checks on ingredients and mise‑en‑place for daily menus and specials.

• Ensure timely and accurate preparation of all banquet and event-related dishes.

• Uphold food safety standards and manage proper storage and handling of all ingredients.

Hygiene, Safety & Maintenance

• Ensure compliance with HACCP, food hygiene regulations, and internal sanitation standards.

• Oversee the cleanliness and maintenance of all kitchen areas, equipment, and tools.

• Work closely with the Stewarding team to ensure cleanliness and minimisation of breakages.

• Report equipment defects and assist in preparing work orders for Engineering.

Team Leadership & Training

• Supervise and coordinate the daily activities of kitchen team members.

• Train and develop team members to ensure competency in their assigned roles.

• Lead daily briefings and team meetings when delegated, and in the absence of the Chinese Banquet Chef.

• Promote a positive, professional, and collaborative working environment.

• Ensure all team members comply with hotel policies, procedures, and SOPs.

Menu Development & Collaboration

• Assist the Chinese Banquet Chef and Executive Chef in planning menus, seasonal specials, and promotional dishes.

• Provide input on recipe improvements and operational enhancements.

• Liaise with the Chinese Banquet Chef or Executive Chef on operational challenges and ensure uninterrupted guest service.

• Support the creation and updating of recipes, costing sheets, and training materials.

Cost Control & Administration

• Help monitor food costs and minimise wastage to achieve profitability targets.

• Assist with inventory management, stock rotation, and purchasing decisions for the Chinese Kitchen.

• Support the verification of timesheets, scheduling, and leave records to ensure operational coverage.

• Maintain updated recipe costing and assist in documenting operational changes.

Operational Support & Additional Responsibilities

• Oversee all Chinese banquet kitchen operations when the Chinese Banquet Chef is absent.

• Attend management and operational meetings as assigned.

• Support departmental initiatives, audits, and continuous improvement projects.

• Respond appropriately to guest feedback and requests.

• Perform any other duties assigned by the Chinese Banquet Chef or Executive Chef.

• Management reserves the right to amend the job description as necessary.

What are we looking for?

An Assistant Chinese Banquet Chef serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• High school graduate or education in culinary.

• At least 10 years of Kitchen experience and supervisory level in a 5-star hotel, with strong exposure to Chinese cuisine.

• Good command in English, both verbal and written to meet business needs.

• Up to date with local sanitation regulation.

• Possess a valid Food Hygiene certificate.

• Knowledgeable in HACCP.

• Participated in additional culinary classes or seminars is an advantage.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Position Summary

The Security Executive is responsible for the duties and activities of Security Officers during a shift. The role should ensure that positions, procedures, patrols and their frequencies are established and adhered to.

What will I be doing?  

As the Security Executive, you will be responsible for performing the following tasks to the highest standards:

• Supervise each security operation shift, making sure adequate patrol patterns and frequencies are maintained to ensure the security of guests and team members.
• Familiarize with and check hotel fire equipment and fire evacuation passages.
• Ensure Security Officer report any safety, security and defects issues to the respective department promptly as recorded during their patrols.
• Familiarize with each department’s work procedures, security knowledge and emergency procedures, supervising each position’s professional knowledge and work standards.
• Conduct random bag inspections of team members entering and leaving the building.
• Ensure asset removal policy is adhered to, to prevent hotel assets from being removed without proper authorization.
• Arrange approved routes and escort services for team members carrying cash, where required.
• Ensure perimeter patrols are carried out once every 3 shifts by Security Officers and maintain records.
• Professionally examine team members’ work knowledge, discipline and responsibilities.
• Responsible for team members’ daily shift work schedule and attendance record.
• Convey and carry out the department’s work arrangements and training plans.
• Conduct random inspections of the hotel to ensure security practices are being followed, fire exits are not blocked, and equipment is not obstructing fire hose reel doors, sufficient clearance between stacked goods and sprinkler heads.
• Follow up with contractors and vendors on rectifying all fire safety and critical systems.
• Take appropriate action to resolve guests’ complaints, communicating professionally and effectively with guests.
• Be familiar with current first aid and fire emergency procedures.
• Maintain all Safety & Security Audit daily, weekly, monthly and annual documentations.
• Ensure a high level of cleanliness and tidiness in your work area.
• Maintain a professional appearance up to Hilton standards, demonstrating good attitude and behaviour at all times.
• Interact with team members in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication.
• Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for? 

A Security Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• At least 2 years of experience in a supervisory position.
• Holds a valid Security Officer License by Police Licensing and Regulatory Department (PLRD).
• Able to communicate effectively and clearly.
• Good knowledge of the hotel’s life-safety systems, fire equipment and security operations.
• Excellent leadership skills.
• Strong interpersonal skills and attention to details.
• Literacy in English to meet business needs, preferred.
• Trained first aider and Company Emergency Response Team (CERT) certification preferred.

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

Key Responsibilities

• Plan, build, run, and monitor IT operations covering infrastructure, cloud platforms, endpoints, networks, and business systems to ensure high performance, reliability, and operational stability.

• Lead and manage day‑to‑day IT service delivery, including helpdesk operations, ticket prioritisation, escalation management, and resolution to meet agreed service levels and user expectations.

• Manage and support hybrid cloud environments, including Microsoft 365 and Azure‑based services, ensuring systems are maintained, monitored, and operated in line with business and regulatory requirements.

• Coordinate incident management, service recovery, and root cause analysis, ensuring incidents are resolved efficiently and preventive actions are implemented to minimise recurrence.

• Translate business requirements into operational IT solutions throughproper planning and execution to support business objectives.

• Support security operations through working with security teams or SOC providers, implementing required operational controls, and supporting incident handling.

• Support regulatory compliance, audits, and governance activities by providing operational evidence, implementing agreed remediation actions, and tracking closure of operational findings.

• Manage vendors and outsourced service providers, including service performance monitoring, SLA management, issue escalation, and ensuring contractual and service obligations are met.

• Drive operational efficiency and cost optimisation, including licence management, service rationalisation, and continuous improvement of operational processes.

• Ensure effective IT service management practices, including change, incident, and problem management, supported by proper documentation, runbooks, and standard operating procedures.

• Provide leadership, guidance, and mentoring to IT team members.

• Act as the primary operational point of contact between IT and the business, providing clear updates on service status, risks, and operational constraints.

Requirements

• Degree in Information Technology, Computer Science, or related discipline.

• Minimum 10 years’ experience in IT operations or infrastructure roles, preferably in a regulated or enterprise environment.

• Experience supporting cloud and enterprise IT environments (e.g. Microsoft 365, cloud platforms, endpoints, networks).

• Working knowledge of information security, incident management, change management, and vendor management.

• Ability to work with auditors, regulators, and senior stakeholders.

• Strong problem‑solving, communication, and coordination skills.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Position Statement

A Wedding Sales Manager is responsible for maximization of revenue opportunities in the areas of group reservations, meetings and events by driving sales acquisitions, maximizing business opportunities and increasing business conversions.

What will you be doing?

As a Wedding Sales Manager, you will be responsible for performing the following tasks to the highest standards:

• Ensure all inquiries are responded to in a prompt and professional manner and updated in Delphi fdc system.
• Respond to all guests’ enquiries in a timely and accurate manner.
• Maintain accurate and updated database of contacts, group and meeting enquiries.
• Work with all stakeholders to ensure support for business conversion, including follow up on leads’ conversion with support from room sales team; work with business support and revenue team for optimised pricing strategy and support for exceptional service delivery from operations teams of Front Office, Housekeeping and Food & Beverage to deliver exemplary guests service.
• Conduct sales visits, product presentations (including virtual sessions), site inspections and attend tradeshows to drive business acquisitions.
• Produce accurate and timely reports including but not limiting to sales calls reports, business leads status reports and post show/tradeshow event summary.
• Prepare proposals, engage in negotiations and confirmation of business through contracting.
• Prepare and lead discussions in Pre Conference Meeting, Group Resume and Banquet Event Order to all internal stakeholders to ensure successful execution of groups or events.
• Contribute and participate in hotel organised sales activities including sales blitz and wedding shows and any other Hilton organised sales initiatives.
• Establish good working relationships with internal stakeholders and external guests including event contractors and suppliers.
• Achieve and exceed sales targets as an individual and contribute to team’s revenue targets.
• Support enrolment and revenue contribution from Hilton Honors.
• Comply to hotel’s credit policy and ensure full settlement of payments within agreed timeline as contracted.

What are we looking for?

A Wedding Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Relevant diploma or degree in hospitality or business discipline preferred.
• Passionate about delivering exceptional guest experience.
• An innovative self-starter, with confidence and resilience.
• Accountable and always positive in exploring alternatives and opportunities for better performance.
• Warm, sincere and inclusive in interpersonal interactions.
• An excellent team player who works well with different stakeholders to ensure success of hotel.
• Has sense of urgency and discipline to ensure tasks are completed in a timely manner.
• Prior knowledge and use of Delphi.Fdc.
  

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Position Summary

The Call Centre Executive ensures that all communications relating to the hotel both external and internal are actioned efficiently in a professional and courteous manner and in line with Hilton and the hotel policies and procedures during the assigned shift.

What will I be doing?

As the Call Centre Executive, you will be responsible for performing the following tasks to the highest standards:

• Actively seeking verbal feedback from customers and team members at every opportunity.
• Agree on and implement actions to make improvements to customer service.
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Maximize sales and revenue for the hotel by maintaining a sales attitude at all times.
• Positively deal with and learn from customers’ complaints and comments with follow-up and feedback to the related Communications Manager / Duty Manager.
• Follow-up with guests to ensure satisfaction with problem resolution (service recovery).
• Maintain guest history records to assist with returning guests.
• Make sure all guest requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
• Be available to assist on duty in the hotels during any busy days or special events.
• Be proactive towards guests, assist them with any reasonable requests, and train all team members to anticipate guests’ needs.
• Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.
• Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.
• Be up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.
• Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner.
• Ensure that we provide on time wake-up call services for hotel guests.
• Knowledgeable of Hilton’s departmental standards and run the Telecommunication Centre as a Communications Centre according to brand standards, explaining standards to the team, assess their performance against these standards and monitor standards through regular standards review checks.
• Familiar with hotel operating system especially OnQ PM, Kipsu, HotSOS, PBX, table management system and Micros system.
• Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
• Record all equipment and be familiar with the system and functions, resuming the role as the person in charge of the section during the absence of the Communications Manager.
• Describe, assign and delegate duties and authorities for the operation of the department at all times.
• Knowledgeable of hotel and departmental KPIs especially SALT and Hilton Honors enrolment. Assisting Communications Manager to drive result to the maximum.
• Plan and coordinate with the team, ensure adequate resources are available.
• Coordinate with relevant departments to ensure request is followed-up and ensures follow-up procedures are maintained.
• Communicate effectively with the F&B and Culinary teams to ensure in-room dining quality is as per hotel standard.
• Be completely familiar with all emergency procedures and the fire system, ensuring that all Communications team members are familiar with the procedures too.
• Ensure handovers information to the next shift.
• Maintain in-depth technical knowledge and skills required for the job.
• Maintain guest histories to assist with returning guests.
• Attend and participate in regular operational and hotel meetings.
• Carry out any other reasonable duties and responsibilities as requested by the Communications Manager.
• Understand the goals of the hotel and the department’s role in achieving them, communicating the goals to the team.
• Understand departmental objectives for self and team, and work together to achieve the goal accordingly.
• Keep the team up to date about departmental, hotel and company activities through regular communication meetings and memos including special events and promotions in the restaurants and bars.
• Be aware of potential highs and lows in the business.
• Complete regular financial and operating reports, as required or requested by the Communications Manager.
• Follow company control procedures, controlling costs without compromising standards.
• Keep self up to date and Introduce appropriate product knowledge courses to the team.
• Understand relevant Health & Safety legislations and their implications on the department’s operation.
• Communicate to the team their responsibilities within Health & Safety, ensuring that safe and healthy working practices are implemented at all times.
• Maintain personal presentation to hotel and Hilton standards.
• Ensure that all reporting and servicing deadlines are met on a timely basis.
• Adhere to the hotel’s security and emergency policies and procedures.
• Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for?

A Call Centre Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Minimum 1 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience.
• Maintain a high customer service focus by approaching your job with the customers always in mind.
• Positively impact, take personal responsibility and initiative to resolve issues, communicating clearly with both customers and colleagues.
• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance.
• Maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
• Good organization and coordination skills.
• Strong sense of responsibility and self-motivation.
• Patient and responsible to solve all problems.
• Able to work under great physical and mental pressure.
• Actively promote the services and facilities of Hilton brands to guests and suppliers of the hotel.
• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!