Total 3,700 information security analyst job vacancies

Vulnerability Management Operations is responsible for the firm-wide impact analysis, overall risk assessment, and coordination/communication of critical vulnerabilities identified as impacting JPMorgan Chase applications and/or infrastructure components. This function is performed globally and at the scale of which JPMC operates by coordinating a response that could be firm-wide or application specific. The team’s actions are performed using a risk-based approach considering the criticality of the vulnerability and the ability for our Line of Business partners to service their clients and customers globally.

As a Security Operations Vice President in Cybersecurity & Tech Controls, Vulnerabilities Management Team, you will be a key member of the Singapore team, as part of a follow-the-sun global team. You will work directly with Line of Business Application Teams, Subject Matter Experts, Production Management Teams, Product Owners, Senior Technology Management, External Vendors and Risk and Control functions. You’ll be on the front lines of managing vulnerabilities by making critical decisions on the inherent risk to the infrastructure or the application itself and thus the risk to the firm clients & customers. You will be working with a highly-motivated team laser-focused on analyzing, scoping, developing and delivering solutions built to stop adversaries and strengthen our security posture. Your research and work will ensure stability and resiliency of our current technology products, emerging technology and our vast application estate. Working in tandem with various internal teams both in Cyber and various Line of Business partners, as well as technologists and innovators across our global network, by leading the positive actions that will stop adversaries and strengthen customer’s confidence.

Job responsibilities

• Review new vulnerabilities published from multiple sources and identify those that may pose risk to the firm.

• Define an accurate risk rating in line with proprietary and industry standard risk rating methodologies.

• Uses enterprise-authorized AI capabilities within the work environment to accelerate security investigation triage and incident reporting, validating outputs and handling operational data according to sensitivity and security requirements.

• Document impacted assets and/or application(s) providing a detailed write up on the risk and exposure posed by vulnerabilities.

• Assess threat actor intelligence, exploit code, and/or conceptual code to determine attack vectors.

• Recommend any risk mitigation factors and define the remediation activity if known.

• Assess security researcher identified vulnerabilities to provide recommendations on remediation and identify additional risk

• Leverage AI tools to accelerate the triage and assessment of vulnerabilities, as well as improve the process workflow and documentation quality.

• Drive global teams’ daily workflows through case-load analysis and prioritization, while serving as the technical lead and representative on major incidents impacting the Vulnerability Management space.

• Demonstrate the ability to develop and form strong working relationships with the partnering Cybersecurity Operations functions and key technology leaders in the region.

• Drives reuse-first adoption of AI-assisted workflows to enhance threat detection and response processes, ensuring outputs are validated and aligned to security, resiliency, and auditability expectations.

Required qualifications, capabilities, and skills

• Bachelor’s Degree in Computer Science, Cybersecurity, Data Science, or related disciplines

• 5+ years’ experience in a Cyber Operations/Vulnerability Management role with a strong knowledge of operational processes supporting Vulnerability Management and the wider Security Operations Center; with the ability to demonstrate comprehension of the end-to-end Vulnerability Management workflow (to include industry standards such as CVE, CPE, CVSS).

• Demonstrated experience coordinating Incident Management and/or cyber incident response, including cross-team alignment and clear stakeholder communications.

• Strong and broad understanding of Cyber Security Controls (Physical, Logical, Processes and Procedures).

• Strong and broad understanding of leading vendor products/applications e.g., Oracle [Java], VMWare, F5, Citrix, Microsoft; to include product lifecycle & release schedules.

• Strong and broad understanding of open-source software deployment in a large technology estate.

• Strong understanding of cloud (public and private) environments, along with familiarity in cyber vulnerability detection and scanning tools.

• Experience working with data sources using SQL, JSON, APIs, and Splunk, alongside Agile practices, including managing remediation actions through an active backlog and Jira.

• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support security operations workflows with strong validation habits and awareness of data sensitivity.

• Ability to review and validate AI-assisted investigation findings and recommendations before implementation, escalating when uncertain and ensuring outcomes align to security and auditability expectations.

• Previous 24 x 7 operations experience.

Preferred qualifications, capabilities, and skills

• Have an aptitude for Vulnerability Research and Exploit Development (either from a professional background or by demonstrating an aptitude e.g. through capture the flag challenges).

• Experience with frontier AI models and the ability to conduct AI assisted vulnerability research.

• Be operationally focused and enjoy working in a dynamic environment, with the day-to-day focus on quick and timely risk reduction activities.

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=a3671653f1a8b0d004a36b1479871162

•Gather, analyze, and document business requirements related to Corporate Internet Banking platforms and payment systems.

•Lead workshops and interviews with corporate clients, relationship managers, product owners, and technology teams.

•Understand and map corporate payment flows (SWIFT, RTGS, ACH, GIRO, instant payments, bulk payments).

•Work on enhancements to cash management products, payment initiation, transaction approvals, and reporting functionalities.

•Prepare functional specifications, user stories, process flow diagrams, and wireframes.

•Collaborate with UX/UI teams to design corporate-friendly online banking interfaces.

•Support UAT (User Acceptance Testing), SIT (System Integration Testing), and work closely with QA teams to validate solutions.

•Analyze and propose improvements for transaction security, multi-authorization flows, and payment file formats (e.g., MT101, ISO 20022).

•Ensure compliance with regulatory guidelines for corporate payments (e.g., MAS regulations, anti-money laundering).

•Act as a bridge between business stakeholders and technical delivery teams.

•Deep understanding of payment products: Domestic Payments, Cross-border Payments, Bulk Payments, Host-to-Host solutions.

•Familiarity with SWIFT messages, ISO 20022 standards, and other payment file formats.

•Experience working in Agile (Scrum/Kanban) environments.

•Strong stakeholder management, communication, and presentation skills.

•Hands-on experience with tools like JIRA, Confluence, Visio, Figma (optional).

Roles and Responsibilities:

• Monitor network traffic, system logs, and security alerts to identify potential security incidents and unauthorized activities in a timely manner.

• Design, deploy, and manage threat detection rules and preventive security controls to safeguard critical systems and data in response to the latest threat landscape.

• Perform in-depth analysis of security events to determine the nature and scope of potential security incidents and recommend risk mitigation strategies. When necessary, carry out digital forensic for reporting and auditing purposes.

• Contribute in threat hunting exercises or cyber projects to improve overall security posture.

Qualifications & Experience:

• Technical know-how and experience in solutions such as but not limited to:

• Network Security (F/W, IPS, VPN, NAC) - Fortigate, Palo Alto

• Web Security (WAF, Web isolation) - Cloudflare, Zscaler, Microsoft

• Endpoint Security (EDR, AV, DLP) - Crowdstrike, Microsoft

• Threat Monitoring - Qradar, GoogleSec Ops, Resilient, Claroty

• Vulnerability Management – Tenable, Ivanti, Microsoft

• Cloud Security – Microsoft, Palo Alto

• Identity Management - Microsoft, CyberArk

• Threat Hunting and Simulation – Cymulate, Crowdstrike

• 3 years of relevant experience in SOC environment

•Gather, analyze, and document business requirements related to Corporate Internet Banking platforms and payment systems.

•Lead workshops and interviews with corporate clients, relationship managers, product owners, and technology teams.

•Understand and map corporate payment flows (SWIFT, RTGS, ACH, GIRO, instant payments, bulk payments).

•Work on enhancements to cash management products, payment initiation, transaction approvals, and reporting functionalities.

•Prepare functional specifications, user stories, process flow diagrams, and wireframes.

•Collaborate with UX/UI teams to design corporate-friendly online banking interfaces.

•Support UAT (User Acceptance Testing), SIT (System Integration Testing), and work closely with QA teams to validate solutions.

•Analyze and propose improvements for transaction security, multi-authorization flows, and payment file formats (e.g., MT101, ISO 20022).

•Ensure compliance with regulatory guidelines for corporate payments (e.g., MAS regulations, anti-money laundering).

•Act as a bridge between business stakeholders and technical delivery teams.

•Deep understanding of payment products: Domestic Payments, Cross-border Payments, Bulk Payments, Host-to-Host solutions.

•Familiarity with SWIFT messages, ISO 20022 standards, and other payment file formats.

•Experience working in Agile (Scrum/Kanban) environments.

•Strong stakeholder management, communication, and presentation skills.

•Hands-on experience with tools like JIRA, Confluence, Visio, Figma (optional).

We are looking for a passionate tester to join our team. In this role, you will work on projects involving the digital onboarding of insurance products and services. This includes working across various digital touchpoints and supporting the implementation of changes to our business systems. You will be required to understand the end-to-end integration between internal stakeholders, as well as the business requirements. You will work closely with Business Analysts and users from various departments to ensure all test scenarios are thoroughly covered, enabling the smooth implementation of system changes.

PRIMARY RESPONSIBILITIES

• Work closely with BA/Users to understand business requirements
• Create test scenarios and test cases
• Create test data
• Ensure test cases are manually executed in accordance with priority assigned
• Conduct functional and end-to-end testing
• Document all test results for verification
• Log testing defects for errors encountered during test execution
• Provide clarifications to the developer on the logged error
• Track and report testing progress and defects resolution progress
• Re-test fixed defects to ensure proper closure
• Initial investigation and verification of error against the business requirements
• Support test manager to track and report testing progress and defects resolution progress
• Re-test fixed defects to ensure proper closure
• Create and execute of automated tests
• Support User Acceptance Test Planning & automated and manual testing

Looking for:
• Minimum one year experience as tester, preferably testing insurance related application.
• Able to work under pressure and within tight deadlines
• Familiar with Microsoft 365 - Office tools (Word, Excel, PowerPoint), Teams, SharePoint.
• Good Technical writing capability and communication skills
• Good communication, problem solving and analytical skills.
• Hardworking, dynamic, strong responsibility and a good team player
• Experience with Automated testing would be an advantage

POSITION SUMMARY:

The Sales Analyst is responsible for financial planning, sales data analysis, reporting, strategy development, and performance evaluation across Asia. Key duties include data collection, trend analysis, sales forecasting, report creation, communication with stakeholders, and staying updated on industry trends.

MAIN DUTIES AND RESPONSIBILITIES TO BE ACCOMPLISHED:

Data Collection and Analysis:

o Gather and analyze sales data from various sources (e.g., ERM, spreadsheets, reports).

o Identify trends, patterns, and anomalies in sales performance.

o Perform statistical analysis and forecasting to predict future sales.

o Ensure data integrity by validating sources, reconciling discrepancies, and maintaining data governance/definitions for KPIs.

o Conduct customer, product, and region segmentation analyses (mix, margin, volume, price) to diagnose drivers of performance.

o Provide ad-hoc analyses (e.g., win/loss, price-volume-mix, pipeline conversion) to support business reviews and decision-making.

Reporting and Communication:

o Create and maintain regular sales reports and dashboards.

o Present data interpretations and insights to stakeholders.

o Communicate findings and recommendations to sales teams and management.

o Standardize reporting cadence (weekly/monthly/QBR) and automate recurring reports to improve speed, accuracy, and scalability.

o Translate complex data into clear executive summaries, insights, and actionable recommendations for leadership.

o Support CRM and pipeline reporting by defining required fields, monitoring hygiene/accuracy, and coaching users on reporting standards as needed.

Sales Strategy Development:

o Develop and implement sales strategies based on data analysis and market trends.

o Contribute to setting sales goals and quotas.

o Identify opportunities for improving sales efficiency and effectiveness.

o Support territory/account planning by analyzing white space, account potential, coverage models, and route-to-market effectiveness.

o Partner with Sales and Finance on pricing and profitability analyses (discounts, price realization, margin impact) to guide commercial decisions.

o Assist in sales incentive/commission reporting and performance tracking, ensuring alignment to plan rules and target setting.

Sales Performance Evaluation:

o Evaluate sales representatives' performance and identify areas for improvement.

o Track key performance indicators (KPIs) to measure sales success.

o Monitor pipeline health and funnel KPIs (coverage, aging, stage conversion, forecast accuracy) and flag risks/opportunities early.

o Prepare materials for business reviews (MBR/QBR), including scorecards, variance analysis versus plan, and corrective action tracking.

Sales Operations and Process Improvement:

o Own and maintain sales operating metrics and definitions, ensuring consistent measurement across the region.

o Identify process gaps and drive continuous improvement initiatives (e.g., standard templates, workflow streamlining, reduced manual work).

o Coordinate with Finance, Operations, and Supply Chain on forecast inputs, demand planning assumptions, and alignment to S&OP cycles where applicable.

o Support sales systems master data and setup (accounts, hierarchy, product mapping) in partnership with relevant system owners.

Staying Informed:

o Keep abreast of technological innovations and industry best practices.

o Stay informed of market trends and competitor activities.

EDUCATION

• Bachelor's degree in a related field (e.g., Business Administration, Marketing, Mathematics)

EXPERIENCE & KNOWLEDGE REQUIRED:

• 3 years experience with statistical analysis and sales support

• Up-to-date knowledge of industry developments and regulatory changes.

SKILLS REQUIRED (SKILLS FRAMEWORK ALIGNMENT):

• Analytical Skills: Strong ability to analyze data, identify trends, and draw conclusions.

• Data Management: Proficiency in using data analysis tools and software.

• Communication Skills: Excellent written and verbal communication skills to present findings and recommendations.

• Problem-Solving: Ability to identify problems and develop solutions to improve sales performance.

• Business Acumen: Understanding of sales processes, marketing strategies, and business operations.

• Technical Skills: Proficiency in using CRM systems, spreadsheets, and data analysis software.

PERSONALITY TRAITS:

• Results-oriented and able to take ownership of one’s work.

• Has initiative.

• Able to meet deadlines and can work in a fast-paced environment

• Good interpersonal, communication and analytical skills.

• Ability to work under pressure and is adaptable to change.

• Eager, diligent and can work independently.

Working hours:

Mon to Fri, 8:30am to 5:30pm

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will oversee the safety and security operations of the hotel, ensuring that all guests, staff, and property are safe and secure. You will develop and implement security policies, conduct risk assessments, and lead the safety team to ensure compliance with local safety regulations and hotel policies. As a Safety & Security Manager, and facilities – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

Planning Activities

• Ensure compliance with Fire Safety, Health & Safety regulations, and internal policies, including the Global Security Manual
• Conduct regular building patrols (minimum three per 24 hours) to ensure security, fire prevention, and safe evacuation readiness
• Liaise with Department Heads to ensure staff awareness of security responsibilities; provide guidance and support, including induction training
• Plan and deliver regular safety and security training programmes (e.g. fire safety, first aid, emergency response, active threat awareness)
• Coordinate and monitor key security programmes such as lost & found, key control audits, evacuation drills, and Manager on Duty schedules
• Support event planning with Department Heads by assessing risks and recommending appropriate security measures
• Maintain strong working knowledge of the hotel’s layout and operations to anticipate and address potential risks
• Recruit, train, and develop security personnel to ensure compliance with company standards

Organising Activities

• Deploy and manage security resources to ensure optimal coverage and operational efficiency across all hotel areas
• Supervise, coach, and develop team members, ensuring training and performance standards are met
• Plan and schedule daily security operations, including manpower deployment and patrol duties
• Liaise with operational departments to stay informed of daily activities and potential risks
• Ensure compliance with Hilton’s Global Security Manual and all legal requirements
• Conduct regular internal audits and prepare security reports to identify trends and drive improvements
• Lead and document investigations into incidents (e.g. accidents, theft, loss, unlawful activity) and report findings to management

Directing Activities

• Lead the implementation of all safety and security programmes to protect guests, team members, and assets
• Coordinate with government authorities and law enforcement agencies as required
• Oversee security arrangements for events, including deployment of additional personnel
• Direct routine and ad-hoc patrols across all hotel areas, including public spaces, rooms, and back-of-house areas
• Manage incidents and determine when escalation to authorities is required
• Liaise with corporate and senior management on security policies and best practices
• Conduct inspections (e.g. lockers, personnel checks) in line with company policies
• Provide guidance to team members and departments on security-related matters, ensuring professionalism and alignment with Hilton values

Controlling Activities

• Monitor and report all incidents and accidents through approved systems, ensuring proper documentation and follow-up
• Maintain accurate records, reports, and communication related to security activities
• Monitor team performance and ensure adherence to departmental standards
• Ensure compliance with fire safety, emergency procedures, anti-terrorism measures, and human rights policies (including modern slavery)
• Work with HR and departments to verify proper documentation and identification for all team members and contractors
• Oversee key control processes across departments to ensure accountability and security
   

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Minimum 5 years of experience in security and fire safety management.
• Valid Security Officer License issued by the Police Licensing & Regulatory Department (PLRD).
• Certified Senior Fire Safety Manager, and certification in bizSAFE Level 4 preferred.
• Certified First Aider with a valid Company Emergency Response Team (CERT) certification.
• Strong knowledge of local safety, fire, and security regulations and compliance requirements.
• Good understanding of hotel security operations and service standards.
• Proven ability to respond effectively to emergencies and security incidents.
• Strong interpersonal skills with the ability to build relationships with authorities and internal stakeholders.
• Good verbal and written communication skills, including report writing.
• Ability to train, coach, and develop team members.

Businessanalysts in IT projects act as bridges between stakeholders and technicalteams, ensuring solutions align with business goals.

Responsibilities:

•                  Elicit and document business requirements throughstakeholder interviews, workshops, and analysis of existing specifications.

•                  Translate business needs into functional andnon-functional specifications, user stories, or models like UML/BPMN fordevelopers.

•                  Support solution design, testing (including UAT),and implementation by validating requirements against predefined scope.

•                  Manage changes to requirements throughout theproject lifecycle, rigorously evaluating impacts on tender specificationsbefore approval.

•                  Manage stakeholders actively to alignexpectations, specify requirements within the solution platform's capabilities,communicate progress, and prevent deviations from the tender-defined scope,minimizing scope creep.

Requirements:

•                  Must possess strong communication skills,proficient in written and spoken English.

•                  Must have experience in requirements engineeringfor Microsoft Dynamics CRM or similar.•                  Must have more than 2 years of experience as aBusiness Analyst in IT/software projects, including requirement gathering andstakeholder management.

•                  Preferred: IIBA certifications (ECBA, CCBA, CBAP,or PMI-PBA).

•                  Preferred: Bachelor's degree in businessadministration, computer science, IT or related field.

•                  Preferred: Advanced degree such as MBA or MS inbusiness analytics.

•                  Preferred: Entry-level Project Managementcertification.

•                  Preferred: Working experience in Government ofSingapore projects.

•                  Preferred: Experience with data visualizationtools (Power BI, Tableau) and scripting (Python/R).

•                  Preferred: Proficiency in technical skills likeSQL, Excel, BPMN/UML modelling, and SDLC methodologies (Agile/Waterfall).

Responsibilities:

• Gather, analyze, and document business requirements and functional specifications.
• Collaborate with stakeholders to improve processes and support project delivery.
• Prepare reports, dashboards, governance materials, and management presentations.
• Track project progress, risks, issues, and action items.
• Support testing, validation, and implementation of business solutions.
• Leverage AI and automation tools to enhance reporting, analytics, and operational efficiency.
• Identify opportunities for process optimization and technology adoption.

Skills and Experience:

• Strong analytical, reporting, and stakeholder management skills.
• Proficiency in Microsoft Excel and PowerPoint.
• Experience using AI-powered tools for productivity, analytics, or automation.
• Excellent communication and problem-solving abilities.

Ikas International (Asia) Pte Ltd

“Sanderson-iKas” is the brand name for iKas International (Asia) Pte Ltd

EA Licence No: 16S8086 | EA Registration No. R1988468

We regret to inform you that only shortlisted candidates will be notified /contacted.

• Monitor and operate IBM i (AS400) systems to ensure optimal performance and availability
• Execute, monitor, and troubleshoot batch jobs and automated schedules using scheduling tools
• Ensure jobs run within defined SLAs and escalate issues promptly when deviations occur
• Perform daily operational tasks such as system checks, backups verification, and job restarts
• Respond to system alerts, incidents, and operational issues according to SOPs Coordinate with application, infrastructure, and support teams during incidents or maintenance activities
• Maintain and update operational documentation, run books, and shift handover reports
• Support planned system maintenance, upgrades, and disaster recovery activities Follow security, compliance, and change management procedures Provide shift coverage as required (including nights, weekends, or holidays, if applicable)

Requirements:

• Basic understanding of batch processing, job dependencies, and scheduling calendars
• Working knowledge of IBM i / AS400 environment (job queues, subsystems, basic commands)
• Experience with job scheduling tools (e.g., Rocket-Zena, Control-M, CA Workload Automation or similar)
• Familiarity with incident management and escalation procedures
• Good troubleshooting and problem-solving skills
• Ability to follow procedures accurately with strong attention to detail
• Willingness to work under 24/7 shifts and handle time-critical operations

Interested candidates, who wish to apply for the above position, please send in your resume to: sasi.indurthi@persolapac.com

PERSOL Singapore Pte Ltd EA License No. 01C4394 EA Reg No: R1331594 (Sasi Indurthi Venkata)

We regret to inform you that only shortlisted candidates will be contacted.

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This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolapac.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

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You will...
• Ensures the data integrity during data processing.
• Verify the accuracy and validity of data processed.
• Resolve and check any quality issues raised by supervisors/clients.
• Maintain positive working relationships and open communication with local, regional and global colleagues.
• Continually innovate, develop and suggest enhancements to gain better work efficiency
• Ensure that the company’s regional and global standards are always adhered to all the times.

You have...
● Diploma or Degree in any other related fields.
● Proficiency in MS Word, MS Excel, and MS PowerPoint Ability to work independently with the ability to prioritize and multi-task; able to think rationally under pressure.
● Fresh graduates are encouraged to apply.

Main Responsibilities:

• Calculate and invoice demurrage and voyage-related claims incurred for each voyage, promptly with required documentation in accordance with the terms and conditions of the governing charter party
• Negotiate effectively to pursue collections of outstanding demurrages and claims escalation
• Liaise with Shipping Operators and/ or Master and/ or Agent for missing information or documentation and follow up proactively
• Record demurrage and claims and ensure compliance with electronic filing process
• Prepare weekly and monthly demurrage reports Track, highlight and provide feedback on unfavourable clauses to Freight Traders
• Develop solid relationships with internal and external stakeholders in order to maintain smooth collection of outstanding claims, including traveling to meet external stakeholders, if necessary
• Collate relevant correspondences for Legal Counsel or P&I Club review on claims that need to be turned over for legal recovery
• Evaluate validity of claims and take initiative to stay updated on new rulings, new clauses, how Charter party provisions are changing, etc. through seminars and relevant industry events

Requirements:

• Minimum 5 years of relevant working experience in the Tanker or Oil & Gas Trading industry.
• Strong understanding of the various charter parties, commercial contracts, laytime and demurrage provisions and the terminology associated with the petroleum industry.
• Strong understanding of all time-related and post-deal claims.
• Strong analytical and communication skills Self-motivated, Positive minded, Resolution focused.
• Good knowledge of Shipping Operations and/or Law.

• Bachelor’s degree in Computer Science, Information Technology, or a related discipline.

• Minimum 2 years of experience in an EDI Analyst or related role.

• Basic understanding of EDI standards, particularly UN/EDIFACT.

• Basic knowledge of EDI communication protocols such as SFTP, and AS2.

• Experience in the Shipping or Logistics industry is an advantage.

• Hands-on experience with IBM ITX (IBM Transformation Extender) is a plus.

Job Overview

We are seeking a Business Analyst to support operationa lsystems and business processes within a large-scale resort servicesenvironment. This role focuses on system enhancements, operational support, issue analysis, and process improvement initiatives across resort services applications and operational platforms.

The ideal candidate should possess strong operational understanding together with hands-on experience working with business users, technical teams, and vendors to support day-to-day operations and system delivery.

Key Responsibilities

Business Analysis & Requirement Gathering

• Engage stakeholders to gather, analyze, and document business and operational requirements
• Translate business needs into functional specifications and process workflows
• Conduct impact analysis for system enhancements and operational changes
• Facilitate discussions between business users and technical teams

Resort Services Systems Support

• Support resort services operational systems and related business applications
• Analyze and troubleshoot system and operational issues
• Support operational workflows related to guest services, bookings, service requests, scheduling, or related resort operations
• Ensure operational processes and system configurations align with business requirements

System Enhancement & Delivery

• Coordinate and support system enhancement and process improvement initiatives
• Work closely with technical teams on issue resolution and solution implementation
• Support testing, deployment, and post-implementation stabilization activities
• Participate in defect analysis, root cause investigation, and operational issue resolution

Testing & Documentation

• Prepare business requirement documents, process flows, and functional specifications
• Coordinate and support User Acceptance Testing (UAT) activities
• Maintain documentation for operational procedures, issues, and system changes
• Support user training and knowledge transfer activities where required

Stakeholder Management

• Coordinate with operations users, vendors, and IT stakeholders
• Provide regular updates on project progress, operational issues, and risks
• Support continuous improvement initiatives across resort services operations

Requirements

Experience

• Experience as a Business Analyst, Operations Analyst, or Application Support Analyst in operational system environments
• Experience supporting operational workflows and enterprise applications
• Exposure to system enhancement, UAT, or production support activities preferred

Functional & Technical Skills

• Good understanding of operational support processes and incident management
• Experience supporting enterprise or operational systems
• Exposure to system integration, reporting, and process improvement initiatives
• Familiarity with troubleshooting application and operational issues

Core Competencies

• Strong analytical and problem-solving skills
• Good documentation and stakeholder management abilities
• Able to communicate effectively with both business and technical teams
• Comfortable working in fast-paced operational environments

Good to Have

• Experience in hospitality, resort operations, guest services, or entertainment environments
• Exposure to booking, service management, or guest operations systems
• Familiarity with Agile or Waterfall delivery methodologies

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Job Overview

We are seeking a Business Analyst to support operational systems and business processes within a large-scale attractions and entertainment environment. This role focuses on system enhancements, operational support, issue analysis, and process improvement initiatives across attractions-related applications and platforms.

The ideal candidate should possess strong operational understanding together with hands-on experience working with business users, technical teams, and vendors to support day-to-day operations and system delivery.

Key Responsibilities

Business Analysis & Requirement Gathering

• Engage stakeholders to gather, analyze, and document business and operational requirements
• Translate operational needs into functional specifications and process workflows
• Conduct impact analysis for system enhancements and operational changes
• Facilitate discussions between operations users and technical teams

Operations Systems Support

• Support attractions operational systems and related business applications
• Analyze and troubleshoot system and operational issues
• Support ticketing, guest operations, scheduling, access control, or related operational workflows
• Ensure operational processes and system configurations align with business requirements

System Enhancement & Delivery

• Coordinate and support system enhancement and process improvement initiatives
• Work closely with technical teams on issue resolution and solution implementation
• Support system testing, deployment, and post-implementation activities
• Participate in defect analysis, root cause investigation, and incident resolution

Testing & Documentation

• Prepare business requirement documents, process flows, and functional specifications
• Coordinate and support User Acceptance Testing (UAT) activities
• Maintain documentation for operational procedures, issues, and system changes
• Support training and knowledge transfer activities for business users

Stakeholder Management

• Coordinate with operations teams, vendors, and internal IT stakeholders
• Provide regular updates on project progress, risks, and operational issues
• Support continuous improvement initiatives across attractions operations

Requirements

Experience

• Experience as a Business Analyst, Operations Analyst, or Application Support Analyst in operational system environments
• Experience supporting operational workflows and business applications
• Exposure to system enhancement, UAT, or production support activities preferred

Functional & Technical Skills

• Good understanding of operational support processes and incident management
• Experience supporting enterprise or operational systems
• Exposure to system integration, reporting, and process improvement initiatives
• Familiarity with troubleshooting application and operational issues

Core Competencies

• Strong analytical and problem-solving skills
• Good documentation and stakeholder management abilities
• Able to communicate effectively with both business and technical teams
• Comfortable working in fast-paced operational environments

Good to Have

• Experience in attractions, hospitality, entertainment, or large-scale operations environments
• Exposure to ticketing, access management, or guest operations systems
• Familiarity with Agile or Waterfall delivery methodologies

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability