Total 86 Manager front end developer job vacancies

Position summary statement:

Guest Service Team Leader (GSTL) assist the Manager in leading the team of front office, back office, and Pacific Lounge functions, in accordance with Pan Pacific Service Suites standards. GSTL must be a friendly, approachable individual and possess excellent communication and problem-solving skills. He/she is responsible for increasing overall guests stay experience. He/she is portray as a role model, assisting Assistant Guest Relations Manager to train and drive the culture of the team along with the Company’s Core Values.

Responsible in meeting guest needs and exceed guest expectations. Addressing and rectifying guest concerns and complaints, and perform office duties such as associate work schedules, monthly reports, and coordinates with other departments.

A competent working knowledge of the property management systems (PMS) and Standard operating process are required. GSTL is responsible of mentoring and coaching junior associates.

Primary Responsibilities:

• Provide professional, courteous, and efficient level of service to all internal and external guests in line with the Standard Operating Procedures. Ensuring a high level of liaison is maintained between front office and all other departments within the hotel.
• GSTL must always project a professional, business-like appearance by adhering to the uniform and personal hygiene guidelines. Portrays as a role model, assisting Assistant Guest Services Manager to train and drive the culture of the team along with the Company’s Core Values.
• Allocating the room assignment, reviewing of arrival, VIP’s, amenities, and special requests. Coordinates and communicates with relevant departments to ensure all preference and special request are met.
• To assist the Manager in providing direction, and management of room’s inventory for the Front Office with the objective of ensuring room types of preferences and accommodation is made available upon guest arrival.
• Deliver a level of personalised service that exceeds not only the expectation of the guests but will add a point of difference from the service provided anywhere else within the Serviced Suites.
• A competent working knowledge of the property management systems (PMS) and Standard operating process are required in performing Front Office tasks, processes, and systems such as registration, cashiering and room assignment while adhere to all company credit policies to ensure that all revenue expected will be received.
• Coordinate rooms related site inspections required by Sales. Monitors the ‘Manual Hold’ and ‘Work Order’ rooms.
• Always present in the guest area during high traffic times to assist the front office employees and to ensure smooth operations. To handle guest complaints and feedback, and action on necessary steps for service recovery. Ensure that DM log is accurately updated.
• To monitor daily and monthly enrollment DISCOVERY Loyalty Program, guest benefits, points submission (if required)
• To check and verify Guest Service Ambassador cashiering and due out at end of every shift in accordance to set forth guidelines and ensure all cash floats are intact. Necessary reports must be completed and signed.
• To monitor due out rooms for the day (Departure Report by time) and ensure is cleared by the end of the shift. Work closely with the Housekeeping Team to ensure discrepancies are identified.
• Assist the Manager in training the team to the highest possible standard. Ensures that training is provided for technical, hospitality, communication, management, and organizational skills.
• Assist in orientation and training of new hires.
• To undertake any other tasks and assignments assigned by the Assistant/ Manager of Front Office.
• Ensure efficiency and the maintenance of operational readiness of equipment and supplies.
• To maintain the overall cleanliness of the Front Office, Lobby, Pacific Lounge and Living Room.
• Plan, organize, coordinate quarterly activities for guest and recommend ideas to enhance guest stay experience.
• To continuously strive and monitor Front Office objectives such as TripAdvisor and TrustYou.
• Performing other office duties such as associate work schedules and timesheets and other monthly reports as required.

Other Responsibilities:

• Ensure that all Key Policies of are enforced and adhered to.
• To enforce and comply with Rules and Regulations stipulated in the Employee handbook.
• To perform other duties assigned by the Management from time to time.
• Attend Workplace Safety and Health meeting as deemed suitable by the management

Job Responsibilities:

IT Network & Infrastructure

• Oversee the design, implementation, maintenance, and optimization of IT networks, systems, and infrastructure.

• Ensure high availability, scalability, performance, and reliability of IT services across the region.

• Lead infrastructure planning, system upgrades, and disaster recovery/business continuity initiatives.

IT Security & Compliance

• Establish and enforce IT security policies, standards, and governance frameworks.

• Ensure compliance with regulatory, legal, and industry requirements (e.g. data protection, cybersecurity).

• Oversee risk management, security monitoring, incident response, and periodic security audits.

Vendor & Software Partner Management

• Manage relationships with external vendors, software developers, and technology service providers.

• Oversee contract negotiations, service level agreements (SLAs), and vendor performance.

• Ensure vendors deliver solutions that meet business, security, and compliance requirements.

IT Help Desk & User Support

• Lead IT help desk operations with partner vendors to provide timely and effective end-user support.

• Establish service standards, KPIs, and escalation procedures for incident and problem management.

• Ensure a consistent IT support experience for users across all locations.     

Job Requirements:

• Minimum Diploma in It related study

• Minimum 5 years of working experience

• Hands-on experience in network administration, systems management, and end-user support.

• Working knowledge of IT security practices and compliance requirements.

• Experience managing external vendors and service providers.

• Experience in financial services or insurance industry will be an advantage

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format or please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd      

EA License No: 19C9950

EA Personnel: Lee Jun Siong (Johnson)

EA Personnel Reg No: R24120242

• Position      : Project Manager (High-End Landed Properties) – Up to $7,000
• Location      : Singapore
• Working hours    : Monday to Friday 9am to 6pm & Saturday 9am to 1pm   
• Salary (commensurate with experience)     : Up to $7,000 + Variable Bonus + Annual Leaves + Medical Leaves + Medical Claims
• Duration      : Permanent
• Industry      : Building Construction

Main Responsibilities:

• Manage and oversee construction projects from start to completion, ensuring adherence to budget, schedule, and quality standards.
• Coordinate with clients, consultants, subcontractors, and site teams to ensure smooth project execution.
• Develop and monitor project schedules, addressing potential risks and implementing corrective actions.
• Ensure compliance with local building regulations, safety requirements, and authority approvals.
• Review project drawings, identify discrepancies, and provide site-based solutions.
• Conduct site inspections to ensure workmanship meets required standards and specifications.
• Manage project costs, control variations, and optimize resource allocation.
• Prepare progress reports, documentation, and updates for management and clients.
• Lead problem-solving efforts to address site challenges and unforeseen issues.

Requirements:

• Bachelor's Degree/Diploma in Civil Engineering, Architecture, Construction Management, or a related field.
• Minimum 8 years of experience in construction project management, preferably in A&A and landed house projects.
• Familiar with construction processes, local building regulations, contract administration, and safety standards.
• Proficient in MS Project and MS Office

Email to: chloe@searchpersonnel.com.sg

***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Deputy Consulting Director (APAC)

Reg no.: R22105510

EA No: 13C6684

• Managing the day-to-day operations of the front desk including check ins/outs, loyalty signups, reporting, and assisting with guest needs.
• You will supervise and manage the front office team while on shift, and will be responsible for effective onboarding and training. 
• Ensuring we create unforgettable guest service is delivered to each of our guests with a focus on driving loyalty.
• Most importantly you will effectively manage any emergency situations that arise within the Hotel, ensuring you follow Hotel procedures and processes.

We are seeking an experienced, professional, and enthusiastic Front Office Manager to lead our dynamic front office team at our beautiful property in Koh Yao Yai, Thailand. As the first point of contact for our guests, you will create memorable experiences and set the tone for their stay. In this pivotal role, you will combine your passion for exceptional service with strong leadership capabilities to drive operational excellence and guest satisfaction. Your welcoming presence and collaborative approach will inspire your team to deliver outstanding hospitality while maintaining the highest standards of professionalism and efficiency.

• Create an outstanding guest welcoming experience by demonstrating unwavering commitment to service excellence and maintaining front office operational standards
• Lead, mentor, and motivate a diverse front office team, fostering a supportive and inclusive work environment that encourages growth and development
• Meet guests upon arrival, ensure smooth check-in processes, and assist with room settlement while maintaining transparent and professional communication
• Resolve guest concerns and complaints promptly and professionally, demonstrating empathy and decisiveness in finding effective solutions
• Manage daily front office operations with meticulous attention to detail, ensuring all tasks are completed accurately and on schedule
• Maintain accurate guest accounts, oversee daily reporting, and analyze performance metrics to drive continuous improvement
• Effectively manage team rosters and schedules to meet operational budgets while maintaining service quality
• Customize guest experiences by understanding individual needs and proactively addressing requests with flexibility and innovation
• Support the Hotel Manager with recruitment, onboarding, and performance management initiatives
• Utilize hotel management systems and technology to streamline operations and enhance guest communication
• Monitor and manage front office inventory, supplies, and resources efficiently

Key Responsibilities

• Lead the day-to-day operations of the Front Office team to ensure high standards of service at all times.
• Develop and implement new strategies and systems to improve efficiencies in Front Office operations.
• Ensure room occupancy information is collated and maintained accurately and properly communicated to respective departments.
• Ensure all guests are well taken care of and accorded attention.
• Handle and resolve guest complaints or contentious issues.
• Review compliance management on organisational guidelines and legal regulations required for Front Office operations.
• Develop crisis management, business continuity and recovery plans for the Front Office.
• Analyses rate variance and monitors credit limit report.
• Manage departmental budgets to ensure proper utilisation and accounting of resources.
• Any other duties as assigned.

Requirements

• Minimum Diploma or professional qualifications in Hotel Management.
• Minimum 6-8 years of relevant experience in Front Office operations including 2-3 years as an Assistant Front Office Manager or Senior Duty Manager.
• Comprehensive knowledge in using Hotel PMS.
• Proficient in all aspects of Front Office computer system, including software maintenance, report generation, analysis and configuration changes.
• Ability to handle multiple tasks under time and resource pressure.
• Excellent verbal and written communication skills.
• Well-groomed and service-oriented with a passion to serve.
• Strong analytical, problem resolution and leadership skills.

Highlights:

• Permanent job opportunity
• Great remuneration & benefits
• Great career progression
• Experience in financial services or insurance industry will be an advantage.
• Location: Central

Responsibilities:

IT Network & Infrastructure

• Oversee the design, implementation, maintenance, and optimization of IT networks, systems, and infrastructure. Ensure high availability, scalability, performance, and reliability of IT services across the region. Lead infrastructure planning, system upgrades, and disaster recovery/business continuity initiatives.

IT Security & Compliance

• Establish and enforce IT security policies, standards, and governance frameworks.
• Ensure compliance with regulatory, legal, and industry requirements (e.g. data protection, cybersecurity). Oversee risk management, security monitoring, incident response, and periodic security audits.

Vendor& Software Partner Management

• Manage relationships with external vendors, software developers, and technology service providers. Oversee contract negotiations, service level agreements (SLAs), and vendor performance. Ensure vendors deliver solutions that meet business, security, and compliance requirements.

IT Help Desk & User Support

• Lead IT help desk operations with partner vendors to provide timely and effective end-user support. Establish service standards, KPIs, and escalation procedures for incident and problem management. Ensure a consistent IT support experience for users across all locations.

Requirements:

• Minimum Diploma in It related study
• Minimum 5 years of working experience
• Hands-on experience in network administration, systems management, and end-user support.
• Working knowledge of IT security practices and compliance requirements.
• Experience managing external vendors and service providers.

HOW TO APPLY:
Interested applicants, kindly send your resume in MS WORD format to dicksern@trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Lim Dick Sern (Dick Sern)
EA Personnel Reg No: R22106832

At KPMG, your long-term future is every bit as important to us as it is to you. That’s why our aim is to give you experiences that will stay with you for a lifetime. Whether it’s great training and development, working across functional sectors, mobility opportunities or corporate responsibility volunteering activities – you’ll gain a wealth of experiences on which to build a rewarding career. We’re proud of our culture – it’s one that recognises hard work, encourages new ways of thinking and embraces diversity and inclusion. We have an innovative spirit which inspires what we do and how we do it – striving to be better lies at the heart of who we are.

As a key member of the ServiceNow team at KPMG, you will be at the forefront of transforming IT services and solutions. Your role will be pivotal in advising both IT and business stakeholders, leveraging the ServiceNow platform to meet their needs.

Your ability to communicate effectively with both technical and non-technical stakeholders will be key to your success in this role. You will be expected to have a deep understanding of the ServiceNow platform and its capabilities to offer strategic guidance and support to our clients.

CIO Advisory team members regularly interact with C-Suite clients, such as Chief Executive Officer (CEO), Chief Information Security Officer (CISO), Chief Information Officer (CIO), Chief Operating Officer (COO), Chief Risk Officer (CRO) and their direct reports. Hence, a client centric mind-set, understanding of IT within a Business context, and well-developed communication skills are desirable.

The role involves:

• Serve as the key technical resource for the configuration, development, support, and ongoing maintenance of the ServiceNow platform. Strong fluency in the ServiceNow base platform, with the ability to learn and adapt across additional modules as engagement needs evolve.
• Demonstrate in depth knowledge of ServiceNow modules, including ITSM, ITAM, Custom Applications, SPM & EA, and SecOps, across both technical and functional domains.
• Lead requirements gathering efforts and provide guidance in defining and documenting end to end business processes and workflows.
• Define technical architecture and solution designs that align client business challenges with ServiceNow best practices and implementation standards.
• Lead and mentor a team of developers in translating requirements into user stories, designing and building solutions, conducting code reviews, and performing functional and technical testing.
• Design and develop solutions within the ServiceNow environment, including applications, forms, flows, workflows, UI policies, UI actions, business rules, ACLs, UI Builder, and other platform configurations to support client processes.
• Deliver both technical and non technical training to clients on implemented ServiceNow solutions to ensure effective adoption and operational readiness.
• Provide advanced support for ServiceNow by including troubleshooting complex application issues, implementing bug fixes, and performing root cause analysis.
• Actively participate in discovery sessions and process definition workshops alongside team leads and developers to ensure alignment between business requirements and technical solutions.

The ideal candidate should possess:

• Bachelor’s degree in Information Technology, Management Information Systems, Computer Science, or a related field with practical experience will be considered.
• A minimum 3 years of relevant experience on end-to-end ServiceNow implementation experience will be preferred.
• ServiceNow Certified System Administrator (CSA) will be required
• Experience with scripting in the ServiceNow platform using JavaScript
• Proficient in key technologies to ServiceNow integration solutions including SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS is required.
• Demonstrated ability to work collaboratively in a team environment while effectively managing multiple priorities in parallel.
• Excellent verbal and written communication skills, with the ability to clearly articulate technical concepts to non technical stakeholders.

About Bounteous

Bounteous is a leading global digital engineering and technology solutions provider, trusted by top-tier organizations across Banking, Financial Services & Insurance (BFSI). With a combined strength of more than 5,000 engineers worldwide, we specialize in delivering high-impact solutions across Capital Markets, Core Banking, Payments, Digital Transformation, Data & AI, Cloud Engineering, and modern enterprise platforms.

In Singapore, we partner closely with major regional and global financial institutions—including banks, asset managers, and market infrastructure providers—to drive advanced engineering, modernisation, and AI-led transformation. Our teams bring deep expertise across Trading Systems, Core Java Engineering, Cloud-Native Architectures, DevSecOps, and Data Engineering, supported by a strong delivery presence across APAC, India, Europe, and North America.

About The Role
We are seeking an experienced Thunderhead/ SmartCOMM Developer to design and implement enterprise communication solutions supporting Treasury and Capital Markets operations. The role focuses on document generation, regulatory communications, and client reporting. 
 

Key Responsibilities 

• Design and develop SmartCOMM templates and workflows. 
• Build dynamic document generation solutions (confirmations, statements, reports). 
• Configure data-driven templates with business rules and conditional logic. 
• Integrate SmartCOMM with trading and post-trade platforms(e.g., Murex, Calypso). 
• Implement real-time and batch document generation processes. 
• Ensure compliance with regulatory and client communication standards. 
• Collaborate with business and operations teams. 
• Optimize performance and scalability. 
• Provide L2/L3 production support. 
• Participate in SIT/UAT and release cycles.

Required Experience & Skills 

• Experience in Thunderhead / SmartCOMM development.
• Expertise in template design and document composition.
• Strong understanding of Treasury & Capital Markets lifecycle.
• Experience with XML, XSLT, JSON.
• Knowledge of integration patterns and SQL.
• Familiarity with Agile/SDLC.

What's on Offer

You will join a high-calibre engineering environment where technical excellence, secure design, and continuous learning are core to how we build. Expect the opportunity to work on complex, large-scale systems that directly enhance the resilience and cybersecurity posture of a major financial institution. Beyond competitive compensation, you will benefit from access to global engineering leaders, modern tooling, structured growth pathways, and the ability to shape solutions that have real impact. This role offers the autonomy to innovate, the support to grow, and the platform to build a long-term career in advanced software engineering and cybersecurity.

Beauty and Wellness Manager at Luxury High-end Aesthetic Beauty TCM Spa

De Beaute is looking for a dynamic, results‑driven Branch Sales Manager to lead our team and drive sales performance at our Beauty and TCM Wellness Spa. This role requires a polished, service‑oriented leader who can balance commercial performance with world‑class guest experiences. The ideal candidate embodies professionalism, discretion, and a deep understanding of high‑end wellness services.

Key Responsibilities

- Guest Experience and Service Excellence, and manage branch operations to ensure smooth day‑to‑day performance

- Curate an atmosphere of tranquillity, elegance, and personalised hospitality throughout the spa.

- Deliver impeccable service standards by engaging with guests, anticipating needs, and ensuring every visit feels bespoke.

- Cultivate strong relationships with VIP and long‑standing clients, providing tailored recommendations and seamless service coordination.

- Supervise, coach, and motivate the sales and frontline team

- Ensure high‑quality customer service and client satisfaction

- Monitor staff performance and provide regular training to improve service and sales techniques

- Oversee appointment scheduling, inventory, and branch administration

- Promote De Beaute services, programs, and promotions

- Maintain branch cleanliness, professionalism, and brand standards

Qualifications

- Experience as a branch manager, sales manager, or team leader in beauty, slimming, wellness, spa, or related industry

- Strong sales background with a proven record of meeting targets

- Excellent communication and leadership skills

- Customer‑oriented, confident, and well‑presented

- Ability to motivate a team and handle client concerns professionally

- Monitor daily, weekly, and monthly performance metrics to ensure the spa meets or exceeds revenue goals.

Team Leadership and Talent Development

- Inspire, mentor, and guide a team of spa therapists, receptionists, and specialists to deliver five‑star service consistently.

- Conduct training programs focused on service etiquette, treatment excellence, and luxury guest communication.

- Manage staffing levels, schedules, and performance evaluations in alignment with hotel standards.

- Promote a harmonious, respectful, and collaborative work environment.

Interested candidate please contact / WhatsApp to 8133 3030. Only selected candidates will be contacted for an interview.

Ready to take charge and make a difference? Join us!

Beauty and Wellness Manager at Luxury High-end Aesthetic Beauty TCM Spa

De Beaute is looking for a dynamic, results‑driven Branch Sales Manager to lead our team and drive sales performance at our Beauty and TCM Wellness Spa. This role requires a polished, service‑oriented leader who can balance commercial performance with world‑class guest experiences. The ideal candidate embodies professionalism, discretion, and a deep understanding of high‑end wellness services.

Key Responsibilities

- Guest Experience and Service Excellence, and manage branch operations to ensure smooth day‑to‑day performance

- Curate an atmosphere of tranquillity, elegance, and personalised hospitality throughout the spa.

- Deliver impeccable service standards by engaging with guests, anticipating needs, and ensuring every visit feels bespoke.

- Cultivate strong relationships with VIP and long‑standing clients, providing tailored recommendations and seamless service coordination.

- Supervise, coach, and motivate the sales and frontline team

- Ensure high‑quality customer service and client satisfaction

- Monitor staff performance and provide regular training to improve service and sales techniques

- Oversee appointment scheduling, inventory, and branch administration

- Promote De Beaute services, programs, and promotions

- Maintain branch cleanliness, professionalism, and brand standards

Qualifications

- Experience as a branch manager, sales manager, or team leader in beauty, slimming, wellness, spa, or related industry

- Strong sales background with a proven record of meeting targets

- Excellent communication and leadership skills

- Customer‑oriented, confident, and well‑presented

- Ability to motivate a team and handle client concerns professionally

- Monitor daily, weekly, and monthly performance metrics to ensure the spa meets or exceeds revenue goals.

Team Leadership and Talent Development

- Inspire, mentor, and guide a team of spa therapists, receptionists, and specialists to deliver five‑star service consistently.

- Conduct training programs focused on service etiquette, treatment excellence, and luxury guest communication.

- Manage staffing levels, schedules, and performance evaluations in alignment with hotel standards.

- Promote a harmonious, respectful, and collaborative work environment.

Interested candidate please contact / WhatsApp to 8133 3030. Only selected candidates will be contacted for an interview.

Ready to take charge and make a difference? Join us!

Responsibilities

• Responsible for the effective, efficient, and profitable functioning of the Front Office department.
• Prepare the short-term and long-term department strategies for the onward planning, budgeting, and forecasting together with the Cluster Executive Committee.
• Develop, recommend, and advise the Hotel Manager/Room Division Manager on potential areas for improvements relating to processes and strategies within the hotel.
• Be proactive and resourceful in the analysis of trends as well as the changing needs and expectations of guests relating to hotel accommodation, services, and facilities.
• Align and rally the staff towards achieving ARR and occupancy goals with proper yield management of room inventory.
• Ensure that the Front Office department handles all guest calls promptly and in a friendly manner.
• Inspect guest rooms, public areas, lobby, and other facilities periodically to maintain a consistently high standard.
• Work with outsourced security for efficient surveillance and proper reporting/follow-up of incidents.
• Collaborate with Human Resources for manpower-related matters.
• Make plans for succession planning to ensure the development of future department heads.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

Requirements

• Minimum Diploma or Degree in Hospitality, Tourism, or related field.
• At least 5 years of Front Office experience, including 2–3 years in a supervisory or managerial role.
• Strong leadership, communication, and interpersonal skills.
• Service-oriented with the ability to manage guest satisfaction and operational efficiency.
• Proficient in Opera PMS or other hotel front office systems.
• Hospitality certifications (e.g., CERT, service excellence, operations management, or leadership) are an advantage.
• Professional, well-groomed, and composed in all guest interactions.

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.

Details of the Division and Team:

Buildings and Merger & Acquisitions IT team sits within the Deutsche Bank Group Technology Infrastructure Division in the End User Computing function. It delivers cross division technology programmes aligned to the banks Real Estate activities around the globe.

What we will offer you:

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Flexible benefits plan including virtual doctor consultation services

• Comprehensive leave benefits

• Gender Neutral Parental Leave

• Hybrid working arrangement

• 25 days of annual paid leave, plus public holiday

• A culture of continuous learning to aid progression

Your key responsibilities:

• Act as the key delivery partner for TDI (IT Infrastructure organisation) into GRE (the Global Real Estate organisation)

• Manage the regional portfolio of all the cross TDI delivery projects and programmes required to enable successfully delivery of the GRE APAC Global Real Estate portfolio (New office construction, major office moves, consolidation or exit of offices ) Feasibility, Due Diligence & Budgeting prior to new programme approval)

• Accountable for

  - Managing the Programme and project managers ( typically externals) delivering the programmes in the regional portfolio

  - Ensuring delivery is aligned to current and/or future TDI technology strategy

  - Management and escalation of issues and risk’s within TDI and the GRE business partner community

  - Effective communications and reporting of programme/projects to TDI & GRE senior management

  - Prepare and deliver Project Council & Steering Committee presentations

  - Providing control and transparency of the portfolio by ensuring adherence to TDI & GRE project methodology and governance.

  - Managing Budgets & Financials

  - Reviewing and preparing the TDI approach with the Project managers and the TDI Global leads for technical, financial and delivery activities.

  - Communication and engagement with GRE regional Business Partners, Project Sponsors, 3rd party suppliers as well as Business and CIO stake holders.

Your skills and experience:

• Minimum 5 years of delivering IT for Real Estate programmes in the financial services sector

• Overall IT project leadership responsibility for delivering all elements of IT for large scale real estate programmes.

• Minimum 10 years relevant Progamme and Project management experience managing IT Infrastructure integration and deployment projects regionally and/or globally - preferably in the financial services sector.

• Experience of relocation of Trading floors and live trading environments.

• Evidence of successfully delivering complex multi-year programmes 

• Ability to work independently with remote and matrix management – self starter

• Excellent communication skills up to director and managing director level.

• Able to communicate effectively and clearly at every level (up, down and laterally)

• Identify and know and understand target audience

• Clear and concise communications of ideas, instructions

• Clear written and verbal communications (presentations)

• Conflict and influence management

• Strong negotiating skills

• Sound understanding of IT infrastructure , its delivery and service handover requirements. Assertive and proactive in managing issues and risks. Strong problem-solving skills (facilitate and drive solutions, options, alternatives)

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. Click click here to see what we do.

Deutsche Bank & Diversity:
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

The Assistant Front Office Manager supports the Front Office Manager in overseeing the daily operations of the Front Office, ensuring exceptional guest experiences aligned with the brand’s service culture. This role plays a key part in leading the team, driving service excellence, and ensuring smooth and efficient operations across all front-facing touchpoints.

Key Responsibilities

Operations Management

• Support the day-to-day operations of the Front Office including Reception, Concierge, Guest Relations, and Telephone Services
• Ensure seamless guest check-in and check-out experiences with high service standards
• Monitor room inventory, availability, and coordinate closely with Housekeeping and Reservations
• Handle guest feedback, complaints, and service recovery promptly and professionally
• Ensure adherence to SOPs, brand standards, and compliance requirements

Guest Experience & Service Excellence

• Champion a guest-centric culture, ensuring memorable and personalized experiences
• Anticipate guest needs and proactively resolve service issues
• Maintain strong lobby presence during peak periods
• Drive guest satisfaction scores and online reputation

Team Leadership & Development

• Supervise, coach, and motivate Front Office team members
• Conduct daily briefings and ensure effective shift handovers
• Support recruitment, onboarding, and training of new team members
• Foster a positive, collaborative, and high-performance team environment

Administrative & Financial Oversight

• Assist in managing departmental budgets, cost control, and revenue optimisation
• Monitor cash handling, billing accuracy, and audit compliance
• Prepare reports on occupancy, guest feedback, and operational performance
• Ensure accurate scheduling and manpower planning in line with business needs

Health, Safety & Compliance

• Ensure compliance with safety, security, and emergency procedures
• Work closely with Security on incident management and guest safety
• Maintain confidentiality of guest and company information

Preferred Attributes (Lifestyle Brand Fit)

• Energetic, charismatic, and service-driven personality
• Strong understanding of lifestyle hospitality and guest engagement
• Ability to create vibrant, memorable guest experiences

How do I deliver this? 

• Tell it like itis- Authentic, honest, you mean it, sincere, true. 
• Have fun and make friends - fun, energetic, whimsical, upbeat,“ wink", casual. 
• I've got your back- Accountable, responsible, makes up forown promises, knows how to take ownership, follows - thru, dependable. 
• Play to win - Original, cutting edge, new," outside the box”; open to new possibilities, different. 
• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest. 

Are you a natural leader who thrives in a fast‑paced environment where no two days are the same? Do you love creating memorable guest experiences and keeping operations running smoothly? If so, we’d love to meet you.

About the job…

At Novotel Surfers Paradise, we pride ourselves on delivering exceptional service with warmth, professionalism, and attention to detail. As we continue to grow, we’re looking for a confident and proactive Assistant Manager to support our daily operations and uphold our high standards.

As Assistant Manager - Front Office, you will be the hotel representative in the absence of the Front Office Manager and will lead by example, providing operational support and inspiring the Front Office Team to deliver a warm and personalised hospitality to each and every guest, upholding our Novotel and Accor brand standards.  This is a permanent full-time position, 38 hours per week.

As Assistant Manager, you will be the go‑to person for guests and staff during your shift. You’ll oversee hotel operations, resolve issues with calm efficiency, and ensure every guest leaves with a smile.

Key responsibilities:

• Responsible for the day-to-day operations of the hotel across all departments in the absence of Department Heads.
• Responsible for the day-to-day operations of Front Office
• The position will liaise closely with other department heads in the hotel
• The role is primarily responsible for ensuring a high level of customer service at all times
• Optimise Hotel occupancy to attain the highest possible occupancy and average rate
• Provide hands‑on support to staff and foster a positive team culture
• Handle guest enquiries, complaints, and special requests with professionalism
• Conduct property walk‑throughs and ensure safety and service standards are met
• Assist with staff training, rostering, and performance support
• Manage emergency situations and act as the senior decision‑maker on duty
• Maintain accurate reports and handovers between shifts
• Ensure customer/guest and staff needs are met